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FHI 360 Abuja, Nigeria
Feb 25, 2020
Full Time
Position Title: Technical Officer, PrEP Collaborative Learning Location: Abuja, Nigeria Supervisor: Project Director, EPiC Project Description: Collaboration for HIV Prevention Options to Control the Epidemic (CHOICE) is an 18-month collaboration funded by USAID, in partnership with PEPFAR, through the Office of HIV/AIDS' five-year central mechanisms: Meeting Targets and Maintaining Epidemic Control (EpiC) and Reaching Impact, Saturation, and Epidemic Control (RISE). The goal of this partnership is to address technical gaps and support national scale-up of antiretroviral-based HIV prevention products (collectively referred to as PrEP) in PEPFAR countries through catalytic evidence generation, translation, and research utilization. CHOICE is led by FHI 360 and Jhpiego. CHOICE harnesses collaborative engagement and research utilization expertise to increase awareness, expand access, build capacity, and support effective use of PrEP. CHOICE works primarily in Nigeria (through the facilitation of a PrEP Learning Collaborative to bring together stakeholders, share tools and resources, and ultimately accelerate PrEP rollout), as well as Kenya, Lesotho, and Tanzania. Tools and resources generated across CHOICE activities will be leveraged regionally. CHOICE priority states in Nigeria are Rivers, Niger, Cross Rivers, Akwa Ibom, Lagos, and Bayelsa Basic Functions: The Technical Officer, PrEP Collaborative Learning will be the Country Office lead expert responsible for all administrative, technical, programmatic, advocacy, and reporting responsibilities related to the CHOICE program in Nigeria. S/he will lead efforts initially in the states of Rivers, Niger, Cross Rivers, Akwa Ibom, Lagos, and Bayelsa. S/He will represent CHOICE at the TWG, and provide support needed to advance PrEP rollout as determined by the GoN/TWG (e.g. support national policy and implementation plan development, value chain situational analysis, serving as liaison to secretariat if/as desired by the ministry, etc.) Duties and responsibilities: Identify challenges, gaps, barriers to PrEP rollout in Nigeria, based on national and state-level engagement with NACA, SACA, the USAID mission, CDC, and implementing partners Will represent CHOICE at national and state level convenings and discussion- advocating for PrEP availability for all those at risk, establish and maintain working relationships with relevant national and state officials to facilitate CHOICE work. Serve as a liaison between EpiC and TMEC-RISE for the project, to ensure awareness of CHOICE activities Work with EpiC Project Director and RISE CoP to identify stakeholders for the Learning Collaborative and serve as POC for LC activities (webinars and face-to-face meetings) Provide regular report backs (by phone and email) to the CHOICE Nigeria workstream team and work with technical coordinator for CHOICE Nigeria workshop (based in FHI 360 HQ) through EpiC PD to provide input and support for OPTIONS tool application; serve as on the ground POC for all of CHOICE technical support work in Nigeria Provide regular updates to EpiC and RISE on CHOICE activities Carry out state and national level stakeholder engagement to identify barriers to PrEP rollout and work to identify tools and resources to address barriers with support of the broader CHOICE team and TWG Develop and maintain collaborative relationships with relevant agencies (government, funder/donor, NGOs) and deliver on all PrEP-related donor reporting requirements Develop tools to implement and evaluate progress against stated/approved goals Oversee the coordination of two Learning Collaborative face-to-face workshops: including invitations, venue selection and logistics (catering, audiovisual coordination, venue communications and coordination) This position will require 25-30% travel within Nigeria to support states selected for participation in the Learning Collaborative (to better understand PrEP landscape at the state level, identify challenges, provide technical support implementing tools/resources, and carry out state level engagement as needed). S/he will support the TWG as requested and appropriate (directly or through linking with the technical team within CHOICE, EpiC or RISE); in areas of policy development, provider training curriculum development or training execution, demand creation, or M&E. Develop work plans to deliver workstream deliverables and carry out engagement activities in a timely manner Identify and document good practice regarding PrEP rollout in Nigeria Report for financial management and accountability as per allocated budgets to the Project Director. Other duties as assigned. Knowledge, Skills & Attributes: Experience managing USG grants including CDC grants. Good facilitation abilities, including communication with both technical and non-technical audience. Demonstrated advocacy leadership skills and the ability to work collaboratively with IPs, donors and host country partners and stakeholders. Demonstrated written, presentation, communication and organizational skills in English. Proven experience working with and building the capacity of Ministries of Health (MoH) and understanding of MoH systems at national and sub-national levels. Cultural sensitivity and sound understanding of the needs of KPs especially FSW, MSM, PWID, Transgender, prisoners and general populations. Demonstrated understanding of implementation of combination prevention in KP program and comprehensive HIV services including HTS, PNS, ICT, ART, VL optimization, referral. Familiarity with Nigerian public health sector, NGOs and CBOs is highly desirable. Previous experience working with USAID or PEPFAR supported program and KP led organization. Demonstrated ability to perform robust data extraction from internal and external information systems. Minimum of 25 % travel. Qualifications and Requirements: MBBS or PhD in Public Health, Pharmacy, Microbiology, Biochemistry, Social Science or other relevant subjects and at least 1 - 3 years' post-NYSC relevant experience in clinical care with a sound understanding of HIV/AIDS with provision of anti-retroviral therapy (ART), PrEP and Prevention (HTS, Gender, Condom, STIs, etc.) in resource constrained settings. Or MSc/MS in Public Health, Pharmacy, Microbiology, Biochemistry, Social Science or other relevant subjects and at least 3 - 5 years' post-NYSC relevant experience in clinical care with a sound understanding of HIV/AIDS with provision of anti-retroviral therapy (ART), PrEP and Prevention (HTS, Gender, Condom, STIs, etc.) in resource constrained settings. Or Bachelor's Degree or its International Equivalent in Public Health, Pharmacy, Microbiology, Biochemistry, Social Science or other relevant subjects and at least 5 - 7 years' post-NYSC relevant experience in clinical care with a sound understanding of HIV/AIDS with provision of anti-retroviral therapy (ART), PrEP and Prevention (HTS, Gender, Condom, STIs, etc.) in resource constrained settings. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal. FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.
FHI 360 Abuja, Nigeria
Feb 25, 2020
Full Time
Position Title: Senior Technical Officer, Surveillance and M&E Location: Abuja, Nigeria Supervisor: Project Technical Advisor Basic Functions: The Senior Technical Officer, Surveillance and M&E will support the implementation of surveillance systems strengthening activities for an anticipated CDC Global Health Security (GHS) funded Grant to support global health priorities in Nigeria with the general objective to prevent, detect, rapidly and effectively respond to public health threats of international concern including naturally occurring outbreaks and intentional or accidental releases of dangerous pathogens. S/He will be responsible for the oversight of activities to strengthen the capacity and network of human and animal health surveillance and monitoring systems to detect and report emerging biological threats and generate data to enhance the rapid and effective response to public health threats. The incumbent will be based in Abuja with frequent field visits (50 percent or more) to different parts of Nigeria. Duties and responsibilities: Provide technical leadership in designing, planning, monitoring, data analysis, report preparation and dissemination of project surveillance data in collaboration with the relevant key stakeholders as per the national, regional and global standards and requirements. Provide technical assistance to laboratories and surveillance sites (human and animal health) to collect, analyze and report quality surveillance data from laboratory Information systems, MOH Health Management Information System (HMIS) and other data repositories or databases. Provide technical leadership in the mapping of data to determine trends, generate visualization tools/dashboards to enhance decision making to mitigate infectious disease threats. Provide technical inputs to the design, implementation (field work), data collection, reporting, and analysis of active and passive sampling protocols for priority infectious diseases. Provide technical assistance, supportive supervision, and mentoring to relevant project and MOH staff to develop, evaluate and/or update surveillance systems, epidemiologic and surveillance methods. Provide technical assistance for the integration and optimization of national and sub-national reporting systems for GHS priority pathogens and those of importance in Nigeria. Assist in the triangulation of laboratory data with other surveillance data from existing national repositories/databases to improve the surveillance network systems. Other duties as assigned. Knowledge, Skills & Attributes: Experience in designing tools/methods/dashboards for data visualization Experience in monitoring and evaluation, data analysis and use in public health Strong negotiation, coordination, communication and interpersonal skills Knowledge and experience of global health security surveillance and other relevant health programs Experience managing USG grants including CDC grants. Must be able to read, write, and speak fluent English. Comprehensive knowledge of theories, concepts, and practices in project management, process development and execution. Strong critical thinking and problem-solving skills to strategize, plan, and manage resources for successful completion of projects. Ability to build positive working relationships with the various stakeholders' communities, government officials and other multilateral bodies and donor representatives. Experience working in a non-governmental organization (NGO) and in a resource limited context. Sensitivity to cultural differences and understanding of the ethical issues surrounding research and surveillance Qualifications and Requirements: MBBS or PhD in Public Health, epidemiology or other relevant subjects and at least 3 - 5 years' experience in managing and conducting epidemiological and/or surveillance in public health. Or MSc/MS in Public Health, epidemiology or other relevant subjects and at least 5 - 7 years' experience in managing and conducting epidemiological and/or surveillance in public health. Or Bachelor's Degree or its International Equivalent in Public Health, epidemiology or other relevant subjects and at least 7 - 9 years' experience in managing and conducting epidemiological and/or surveillance in public health. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal. FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.
FHI 360 Abuja, Nigeria
Feb 25, 2020
Full Time
Position Title: Senior Technical Officer, Laboratory Services Location: Abuja, Nigeria Supervisor: Project Technical Advisor Basic Functions: The Senior Technical Officer, Laboratory Services will support implementation of diagnostics systems capacity building work for an anticipated CDC Global Health Security funded Grant to support global health priorities in Nigeria with the general objective to prevent, detect, rapidly and effectively respond to public health threats of international concern including naturally occurring outbreaks and intentional or accidental releases of dangerous pathogens. S/He will provide technical support for the design, implementation and monitoring of technical strategies to strengthen diagnostic networks. This will include diagnostic network and facilities assessments, capacity building initiatives of diagnostic networks, and implementation of strategies, programs or tools to support diagnostic network capacity building as it pertains to Global health security priorities. Duties and responsibilities: Supports the development and implementation of technical assistance, diagnostic network and facility strengthening and quality improvement interventions in line with the diagnostic network gap assessment reports, and other assessment reports from the program. Supports the development of country-specific workplans and budgets for diagnostic network activities aligned with national action plans and local stakeholder improvement goals. Supports the implementation of diagnostic network enhancement activities in countries which may include capacity building activities for core diagnostic components such as specimen referral mechanisms, quality management systems, supply chain, diagnostic SOPs and tools, qualified workforce, expansion of point-of-care diagnostic service points, and biosafety and biosecurity, equipment maintenance. Supports reporting of diagnostic network strengthening activities. In close collaboration with other program staff and diagnostic network leaders, supports the implementation and monitoring of network enhancement activities as per approved workplans. Provides technical support based upon expertise with implementation of diagnostic systems strengthening, methods and strategies, current practice, and established diagnostic and operational standards while also being locally relevant and sustainable. Supports the review (as needed) and implementation of diagnostic algorithms in line with latest international guidelines. Encourages and assists laboratories with improvement plans. Shares new knowledge/evidence and best practices with the project team, partners and host countries. Will be required to coordinate and work with a diverse group of organizations, such as; the Ministry of Health, diagnostic leaders and facility staff, several international and national development partner organizations, and the donor Other duties as assigned. Knowledge, Skills & Attributes: Knowledge of the mechanisms and strategies that are being deployed under the Global Health Security Agenda and other similar mechanisms to combat emerging infectious threats and anti-microbial resistance Experience implementing diagnostic network capacity building, especially in biosafety and biosecurity practices. Competent in current developments in the diagnosis of infectious diseases including point-of-care and molecular methods. Experience with laboratory assessments to identify gaps in the quality of diagnostics and support of laboratory to develop and implement improvement plans. Knowledge with strengthening laboratories to achieve international quality standards including against ISO 15189 and/or SLMTA/SLIPTA or in-country standards. Ability to exchange information, present recommendations and collaborate with colleagues and peers within FHI 360 and externally. A demonstrated ability to work with multiple partners on collaborative projects. Fluency in written and spoken French. Fluency in spoken and written English will be highly desirable Experience managing USG grants including CDC grants. Must be able to read, write, and speak fluent English. Sensitivity to cultural differences and understanding of the ethical issues surrounding research and surveillance Qualifications and Requirements: PhD in clinical diagnostics and at least 3 - 5 years' experience in the oversight and implementation of diagnostics strengthening preferably in Nigeria. Or MSc/MS in clinical diagnostics and at least 5 - 7 years' experience in the oversight and implementation of diagnostics strengthening preferably in Nigeria. Proven knowledge and in-depth experience in the diagnosis of infectious diseases including specific hands-on clinical diagnostics and quality management systems This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal. FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.
FHI 360 Abuja, Nigeria
Feb 25, 2020
Full Time
Position Title: Technical Advisor - Animal Health Location: Abuja, Nigeria Supervisor: Project Technical Advisor Basic Functions: The Technical Advisor - Animal Health will support the implementation of activities to strengthen zoonosis and AMR surveillance in animals for an anticipated CDC Global Health Security (GHS) funded project to enhance global health priorities in Nigeria with the general objective to prevent, detect, rapidly and effectively respond to public health threats of international concern including naturally occurring outbreaks and intentional or accidental releases of dangerous pathogens. S/He will be responsible for activities related to strengthening the capacity and systems for zoonosis and AMR surveillance in animals. S/He will be based in Abuja with frequent field trips (50 percent or more) in different parts of Nigeria. Duties and responsibilities: Provide technical assistance to collect, assemble, and review data related to zoonotic diseases, AMR and AMU patterns in animals (e.g., AMR trends for the zoonotic bacteria/antibiotic combinations in broiler and layer populations). Provide technical assistance/participate in animal health investigations (e.g., source, antibiotic use, and spread of infection) Provide technical assistance/participate in mapping/investigating/assessing antibiotic distribution and use in food livestock. Provide technical assistance for assessments and improvements of the veterinary reference laboratory, microbiology laboratories/surveillance sites for animal health. Provide technical assistance for sample collection, coordination, and transport. Conduct supportive supervision and monitoring of, and onsite coaching and mentoring to CVL and animal AMR surveillance sites. Support the project lead to provide technical assistance to establish and make functional Animal AMR and/or One health TWG. Provide support to conduct and participate in Animal AMR and/or One Health TWG meeting or other similar governance structures. Provide support to develop and/review all documents, guidelines, and SOP pertaining to Animal health such as surveillance plan, diagnostic SOPs Share the findings including AMR trends to AMR stakeholders quarterly and annually with relevant regional national/international stakeholders Provide technical assistance to prepare and submit AMR/AMU-related data and report as per the national, regional and global standard and requirements. Other duties as assigned. Knowledge, Skills & Attributes: Experience managing USG grants including CDC grants. Livestock management (e.g., nutrition, care, treatment, and health) with an emphasis on poultry/cattle/fishery. How to apply principles of Biosafety and biosecurity. Ability to communicate and coordinate with livestock producers and animal industry stakeholders. Strong coordination, communication, and interpersonal aptitudes. Fluency in written and spoken English AMR and Zoonotic disease surveillance and other relevant health programs (strongly preferred) Sensitivity to cultural differences and understanding of the ethical issues surrounding research and surveillance Demonstrated strategic planning, staff development and capacity building experience. Demonstrated experience in leading and managing complex projects that span multiple countries. Must be able to read, write, and speak fluent English. Comprehensive knowledge of theories, concepts, and practices in project management, process development and execution. Excellent and demonstrated public relations, policy, representation, and diplomacy skills required. Minimum of 25 % international travel. Qualifications and Requirements: DVM or PhD in animal science or other relevant subject with 5 - 7 years' experience in animal health, animal science, animal production, veterinary technology, or a related area. Registered Veterinary Technician/Technologist is preferred. Or MSc/MS in animal science or other relevant subject with 7 - 9 years' experience in animal health, animal science, animal production, veterinary technology, or a related area. Registered Veterinary Technician/Technologist is preferred. Or Bachelor's Degree or its International Equivalent in animal science or other relevant subject with 9 - 11 years' experience in animal health, animal science, animal production, veterinary technology, or a related area. Registered Veterinary Technician/Technologist is preferred. Demonstrated minimum of 5 years-experience in diagnostics/surveillance Epidemiology/AMR/One Health implementation. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal. FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.
Letshego MFB - Nigeria Abuja, Abuja (FCT), Nigeria
Feb 25, 2020
Permanent
Introduction On 12, August 2016, Letshego MFB launched in Nigeria with a clear strategy of building a leading African financial services group focused on financial inclusion. This new brand comes at a time when the Group has entered a transformation phase with many positive digital developments taking place that will have sustainable impact on many lives in Africa. The new brand promise, "Let's Improve Life", is a call to action as Letshego aims to make a positive impact through a strong culture of greater access, partnership, and support. Letshego further strengthens commitment to growth, diversity, and improving lives in Nigeria in the coming years, mostly in the Agriculture, Education, Low-cost Housing Sector and providing working capital to Micro and Small Entrepreneurs. Letshego MFB aims to transform the livelihood of Nigerians through stimulating entrepreneurship development while creating a rewarding and exciting work environment for its employees. The company currently serves over 61,000 customers through provision of a wide range of innovative and reliable financial products to the Nigerian population. Specification The incumbent is responsible for marketing all the Consumer Solutions' products and services to eligible customers and accurately managing relationships with existing and prospective customers, targeting of clients, business analysis, decision making, disbursement of loans, collection of repayments, monitoring and recovery with a specific focus on lending while following all the institution's standards, policies and procedures. In addition, he/she is to ensure that all documents provided are not fraudulent or accompanied by fraudulent document, make sure that all documents are accurately filled and shared with processing team. Also, to come up with innovative solutions to grow the division (marketing, sales), as well as maintain existing customers by building relationships with clients to ensure there are no early settlements. Note For Internal Candidate: 1. You must have worked on this role consistently for One year 2. You must have met your Target regularly Requirements Minimum of a Higher National Diploma or Bachelor's Degree in Accounting, Finance, Business Studies or related discipline. Minimum of 2 years' working experience in a similar role. Work experience in a Consumer Solutions or Finance House will be an added advantage
Marriott International Lagos, Nigeria
Feb 25, 2020
Full Time
JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area. Preferred: • General Manager experience in limited or full-service property. • Ability and willingness to work flexible hours including weekends, holidays and late nights. • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. JOB SPECIFIC TASKS Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. Brand Champion Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Marriott Hotels Resorts /JW Marriott
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