Maersk Nigeria is looking for a dynamic Customer service Agent to join our team in East Nigeria (Onne). The CSA will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk. We offer We Offer: At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization Key responsibilities Have more Customer's business Acumen and ability to know what factors drives the decision making. Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives. Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. Be fully responsible for customer satisfaction across Maersk product offering (own customers). Willingness to go the extra mile towards the customers & with focus on providing solutions. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders We are looking for Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course Minimum 2 years customer service or sales experience. Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills. Passion for Customer Service. Pro-active person with a service oriented mindset. Dedicated, Decisive and result orientated with a can-do attitude. Likes to get it right the first time and can look ahead to avoid issues from happening. Able to work under pressure while keeping quality in focus. Comfortable with Change Management and capable of delivering high quality before, during and after transformation. Good process understanding and digital proficiency. Comfortable with working with multiple items at the same time whilst keeping quality in focus. Well organized, efficient and effective. An excellent team player. Good moral compass and ability to work the Company's values. Fluent in English (written and oral)
Empowering Women for Excellence Initiative
Unguwar Rimi, Kaduna, Nigeria
We are looking for a driven individual, committed to hard work, learning and excellence.
The individual we seek is one who can work within limited resources within a spirit of teamwork, problem solving and is results-oriented. Female candidates preferred.
TENURE: Full-time, one-year conditional contract confirmed after three-month probation period. Possibility of renewal based on performance.
LOCATION: Ungwar Rimi G.R.A, Kaduna Nigeria.
Monitor, scan and source for donors and grant calls as per set quarterly target.
Apply best practices for grant/proposal writing.
Develop and deliver 6 quality grants application on a quarterly basis.
Support the development of EWEI research at least twice a year.
Provide a quarterly review and recommendations on fundraising opportunities and lead on all fundraising activities.
Focal for all donor meetings and coordination with donors.
Support the development of monitoring evaluation and research data.
Lead on capacity building on grant writing and fundraising.
Lagos, Lagos, Nigeria
The role is responsible for the implementation of consistent branding and quality control activities at our client's Service Stations.
Sustain quality control plans at all client's service stations using the branding manual and checklist.
Allocate and keep an inventory of all station branding materials.
Ensure all branding issues are responded to within specified timelines.
Support the station manager in dealing with complaints at all client's service stations.
Maintain branding elements at client's service stations.
Update the station branding manual and checklist when required and circulate to all stakeholders
Ensure consistent brand deployment on all assets.
Supervise branding of all client's station and ensure that the brand is consistent with the station branding manual.
Allocate vendors for all new projects and evaluate the execution of all branding element compared to the manual.
Ensure no compromise is made on all that concerns branding.
Sign off on brand implementation of newly branded client's stations using the station branding checklist.
Supervise inspections, reports, and documentation issued by station managers.
Lagos, Lagos State, Nigeria
Introduction HealthPlus Limited, Nigeria's first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa's #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond. Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents. As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done! No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience. With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success. =========================================================================================================== Specification The Regional Manager will be responsible for managing and assuming the overall responsibility for the success of areas under a region. The Regional Manager is expected to be strategic in running the affairs of the Region. This position will provide direction for areas within the region, driving their sales and ensuring profitability. The Regional Manager supervise the Area Managers and ensure compliance in all areas of customer service, branch operations, and loss prevention. Reports to the Chief Retail Operations Officer He/she shall also be responsible for the following: Key elements of the role Strategy To provide strategic direction for the region To cascade the corporate vision across the region in the most simply manner To participate in expansion of business opportunities across the region To run forecast and projection on opportunities within the region To share market intelligence with management in fostering growth within the region To drive marketing initiatives within coverage areas with the objective of growing traffic of all areas within his/her region To improve on Customer loyalty across all areas within his/her region To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets To monitor adherence to the HealthPlus way of selling Sales & Marketing To maximize sales and ensure profitability of all Areas within his/her region To Track sales performance and provide strategic support in target actualization To drive marketing initiatives within coverage areas with the objective of growing traffic of all areas within his/her region To improve on Customer loyalty across all areas within his/her region To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets To monitor adherence to the HealthPlus way of selling Stock Management & Merchandising To ensure branch team adherence to planograms and merchandising plans To monitor and ensure that all products are labelled with up-to-date prices within his/her coverage To oversee stock levels of all areas within his/her coverage with the objective of maximizing sales To ensure adherence to the SOP on stock management - stock takes (quarterly/random) To maintain and constantly develop innovative and cost-effective stock controls, monitoring stock weekly to achieve sales budgets against monthly targets To cooperate with Marketing and Business Development in developing & implementing marketing & merchandising strategies. Operations To ensure that all areas within his/her coverage are open for trading and dispensing of prescriptions during the registered hours for opening To ensure optimum functioning of the ERP solution across all areas within his/her coverage To deal with customer complaints promptly, efficiently and in accordance with Company policy To ensure the deployment of Pharmacy-Services at HP & CB Branches as a major competitive-edge To ensure all areas within his/her coverage have adequate logistics and facilities support To work with security and internal control to identify and prevent risk exposures as related to shrinkage, theft etc. Compliance & Regulatory To track the registration and renewals of licenses as related to pharmacists and branches To enforce compliance with Regulatory Standards, Branch Standards, Company Policies and Procedures To monitor the performance of Branch Pharmacists to ensure the highest professional standards of dispensing/prescribing pharmacy services provision and counselling according to Pharmacy Laws, PCN code of ethics and MEP UK are upheld To ensure 100% compliance with the PCN code of ethics in all HealthPlus branches. Turnover Profitability and Financial Management Monitor Pharmacists and staff wages against budget on a monthly basis and agree a course of action if necessary to bring back within the budget while having regards to cost as a percentage of sales •To ensure optimum functioning of the ERP solution across all areas within his/her coverage •Review net profit performance against budget on a regular basis with the CFO and CEO •To be aware of any commercial opportunities and recommend appropriate action. Also to respond to threats such as the establishment of new pharmacies in the area, defacing/demolition of Branch signage by Local/State Government agencies etc. •Encourage development of new business opportunities like clinics, hospital, homes, residential estates, offices, schools, churches, gyms etc. by Branch Teams under their jurisdiction •To ensure Delivery Service generates a minimum of 5% of all branch sales Area Management •Ensure prompt and accurate completion of all paperwork relating to the operations of the Area •Ensure that all pharmacists and branch support staff act promptly upon all memos and bulletins issued by Management, constantly following-up to ensure continued compliance •Following periodic risk assessments, to ensure all Fire prevention regulations and Health & Safety procedures are followed in all areas within his/her coverage, ensuring that appropriate incident reports & records are kept •Maintain and support regular communication between Management and Branch teams as required Team Management •To cascade performance expectations to all areas within his/her coverage •To ensure objective and effective performance management and appraisals •To oversee appropriate manpower cover within all areas within his/her coverage •To liaise with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to •To escalate all disciplinary issues to HR Training & Development •To ensure upskilling of branch staff in collaboration with HealthPlus Academy •To take a lead role in building a strong Sales Management culture among the branch staff; coach Branch Teams, identify skills and opportunities for development, provide advice and guidance on branch management issues when needed •To ensure all pharmacists and other branch staff remain up-to-date on their training in accordance with Company policy Community Partnerships •To represent the Company through membership and active participation in pharmaceutical professional groups, associations, and organizations within area of coverage or as assigned by leadership. •To recommend and coordinate special professional and community programs to enhance and improve the professional image of pharmacists and HealthPlus. =========================================================================================================== Requirements • Must have Bachelor's degree or HND • Minimum of 10 years experience in a retail environment of which 5 years must be in a managerial capacity •Leadership and People Management •Business Analysis and Reporting •Conflict Resolution & Problem Solving •Business Acumen •Communication Skills •Customer Focus •Process Driven •Result Oriented •Integrity •Critical Thinking •Teamwork
Lagos, Lagos State, Nigeria
Introduction =========================================================================================================== HealthPlus Limited, Nigeria's first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa's #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond. Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents. As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done! No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience. With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success. ============================================================================================================ Specification ============================================================================================================ Reporting to the Branch Manager/Senior Beauty Advisors Advising customers on the use of grooming, beauty products and accessories Recommending facial, Hair and other body treatments using our specialized products and techniques Carrying out Make-Overs for prospective customers Helping your client improve his or her personal appearance Ensuring adequate inventory control including the use of make - up and other beauty products and accessories Ensuring Excellent merchandising of stock Submitting periodic reports as assigned Faithfully discharging all duties according to laid down standard operating procedures (SOP's) to ensure smooth running of the business Performing any other responsibility as assigned by the Branch Manager Requirements Minimum of 3 years work experience Good interpersonal and communication skills. Friendly and matured disposition Good customer satisfaction skills A good working knowledge of Microsoft packages ============================================================================================================ ============================================================================================================
About Andela Andela is developing a corps of high-quality technology talent across the African continent that will drive the current and future phases of tech-enabled growth around the world. With the fastest growing population and highest youth population in the world, we believe Africa is one of the greatest untapped markets for talent development. Andela advances human potential by powering today’s team and investing in tomorrow’s leaders. We recruit the most talented developers on the African continent, shape them into technology leaders, and place them as full-time distributed team members with companies that range from Microsoft and IBM to dozens of high-growth startups. Backed by Chan Zuckerberg Initiative, GV (Google Ventures) and Spark Capital, Andela is building the next generation of global technology leaders. Passion, excellence, entrepreneurial spirit, and rejecting the status quo are just a few of the things that Andela team members have in common. About the Role Andela’s Technology department is charged with implementing products that will help Andela to scale with consistency and quality while providing excellent service internally and externally. It is responsible for finding the best solution for Andela’s needs, not necessarily the best solution that Andela can build. In this role, you will primarily work as a Engineering Manager within the Technology department as a people manager of up to 10 engineers, providing mentoring and coaching to the engineers, and maintaining innovative processes that monitor the health of the engineering team. Key Responsibilities Be a combination of a highly-technical software engineer and an effective people manager Recruit Technical Team Leads (TTLs) and Senior Engineers (SEs) Identify potential candidates that best fit the role Interview prospective TTLs and SEs to ensure fit Facilitate onboarding of TTLs and SEs, in collaboration with Ops and P&C teams Manage, measure and improve engineering processes Onboarding and offboarding process Software development process Manage up to 10 engineers Manage team members with different skill sets and technical areas of focus Mentor and coach the engineers and ensure their success Encourage and promote best engineering practices with the engineers Encourage a data-driven culture with the engineers to improve the efficiency, scalability, and stability of our in-house systems Support the engineers in identifying, resolving and escalating issues that impact their work Occasionally unblock engineers on complex issues via pair programming, whiteboarding and design sessions Manage and track engineers on performance improvement plans Inter-Departmental collaboration with Engineering Managers to ensure collaboration across the Engineering department Product Managers to advocate for and ensure the prioritization of technical initiatives Cross-Departmental collaboration with Local Leadership to represent and communicate engineering initiatives Learning team in regards to 1 Year Developer Placement Program Success in regards to internal engagements Operations in regards to hardware for engineers P&C in regards to people issues Support with budget creation, monitoring and adherence responsibilities Qualifications 4-5 years of software development experience 3+ years experience managing and growing software engineering teams as a people manager Excellent written and oral communication skills Strong analytical and problem solving skills A strong desire to mentor developers Have ability to build rapport and communicate with individuals from diverse cultural backgrounds Have excellent interpersonal skills. Have strong leadership skills. A Bachelor's or advanced degree in Software Engineering, Computer Science or related field. EPIC Values Alignment Demonstrable commitment to the learning & development of people and technology The ability to learn new things fast enough to amaze your friends and family Interested? If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch. Benefits & Compensation Full-time compensation Full medical coverage Breakfast, lunch and snacks provided daily Beautiful working environment Opportunity to work with the brightest minds on the planet Oh, and a chance to change the world! Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above. Andela is home for all, come as you are.