Ibadan, Oyo, Nigeria
Design, development, and maintenance of back-end aspects of projects.
Database design and administration.
Role Summary: The Regional Sales Leader is accountable to grow sales revenue and margins for a specific GEHC product/product range or segment within an assigned geographical area within a Global Region. The Regional Sales Leader drives a coherent product differentiation and commercial strategy for their assigned product/product range or segment and optimizes the use of resources to cover market potential for his/her product/product range or segment in order to achieve the Operating plan. Essential Responsibilities: Accountable to achieve the quarterly and yearly Product/Solution/Service. P&L Operating Plan targets (Orders, Sales, Contribution Margin, Base Costs and Operating Margin and Cash (where applicable) for assigned geographical area. Accountable for timely and accurate forecasting of pipeline and sales per the normal reporting cycles within the Product Business unit and Geographical Region. Provide input to the formulation of the yearly business planning cycles for within their Product Business Unit and Geographical Region e.g. Growth Playbook and SessionCustomer, market and Product expertise. Continuously develop deep clinical and technical knowledge including awareness of current and future trends in healthcare technology and healthcare funding mechanisms. Continuously update their understanding the customers changing clinical and/or operational issues and challenges. Understand and analyze market dynamics and competition to develop business opportunities for the PSS/PS teams and account teams in the geography Provide ongoing feedback to management, Region and marketing. Educate, coach and direct the differentiation (position, value proposition and key messages) of their product/solution/service within their assigned territory. Act as reference point to the Regional/Zone account teams regarding differentiation of their products. Continuouslypositions the value of their product within the relevant GEHC care areas/disease areas. Know, interact and execute the strategy with Key Opinion Leaders in product relevant care areas; maintain professional relations with key customers, academia, government & administrative bodies in order to ensure understanding of needs and that GEHC product value proposition is differentiatedin the minds of these key customer groups. Nurture relationships with professional society stakeholders. Ensure and validate up to date knowledge of product positioning and differentiation messages with in their PSS/PS teams as well as relevant account teams. Sales Management In conjunction with relevant Modality Leader, determine the market potential for their product/product range or segment and prioritize the opportunities. In conjunction with next level Regional Sales Leader, align territories to market potential and priorities and assign optimal sales resources. Attract, retain, educate and develop world-class commercial talents to realize product commercial strategy. Is responsible to communicate appropriate operating plan targets based on their product market potential, for their first line managers and/or PSS/PS/AS within their geography. Is accountable to ensure compliance and execution of the regional sales process and rules of engagement within their teams in conjunction with the regional Account Managers and Zone Managers. Ensure that all PSS/PS/AS have clear opportunity management activity and call plans to ensure efficient coverage of decision makers and influencers. In conjunction with next level Regional Sales Leader or Zone Manager determine and drive ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs. Drive optimal operating mechanisms to deliver on fulfillment targets and order backlog commitments. Communicate, execute and leverage the Variable Sales Incentive plans with their teams. Qualifications/Requirements: Education to Bachelor Degree level & Master’s degree preferred. Experienced in Sales / Marketing in progressive leadership positions within the Healthcare industry with in-depth knowledge of healthcare market and decision makers. Demonstrated business management and resource allocation skills including business plan development. Strong knowledge of GEHC and exceptional knowledge of products and services offered within the modality. Exemplary people management, leadership skills, as well as sales coaching; team building skills. Strong business acumen; financial and organizational skills. Advanced negotiation, problem solving and influencing skills. High level presentation and Interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships. Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization. Act as Inspirational leader with optimism, highly approachable and humble. Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude. Fluency in English language. Healthcare experience. Direct and/or Indirect management experience; managing in a matrix organization. Strong track record in high technology product sales / solutions Desired Characteristics:
1. Team coaching, Drives performance management within the team, providing a regular operating mechanism of feedback and coaching and managing the annual appraisal system.
2. Is responsible to regularly have “infield coaching” sessions with each one of their team members on for example how to cover opportunities and territory, differentiating and presenting the value of product and managing opportunities. Provides regular, timely and productive development feedback. Create regular opportunities to involve the team to share best practices on opportunity management. Is role-model to team for utilizing GEHC resources and networks to create and manage opportunities. Regularly provides update to team on company,
3. Region product strategies and customer insights. Coach and assist the PSS/PS with the differentiation of product offerings during the various stages of the sales process to actively move the customer through their decision making process towards a successful outcome for GE One GEHC teamwork Work with the team and drive employee engagement activities to ensure retention across the zone, recognizing success, sharing best practices, providing exposure to people within the team with senior leaders within the region, products and modalities.
Maersk Nigeria is looking to hire a dynamic Customer Service professional to join our team. The SCM Customer CARE Agent will report to the SCM Customer CARE Manager and will be responsible to deliver a superior Customer experience to our SCM customers. Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly. Closely collaborate with other teams. Act as the first point of contact for customers. Actively build strong relationships with customers We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization Key responsibilities Updating/creating customer specific IOP's Adhering to the standard process and customer specific IOP's and monitor respective KPI's Be the primary point of contact for customers and act as an advocate for the customer internally Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders Identify and execute upselling opportunities • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires Own customer experience. Lead the team to achieve best-in-class Customer Service Proactively involve in project rollout and actively seeking out continuously improvement opportunities We are looking for Minimum BSc or Master's Degree /MBA in Marketing, Sales or Business-related course Minimum 2 years customer service or sales experience. Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills. Passion for Customer Service. Pro-active person with a service oriented mindset. Dedicated, Decisive and result orientated with a can-do attitude. Likes to get it right the first time and can look ahead to avoid issues from happening. Able to work under pressure while keeping quality in focus. Comfortable with Change Management and capable of delivering high quality before, during and after transformation. Good process understanding and digital proficiency. Comfortable with working with multiple items at the same time whilst keeping quality in focus. Well organized, efficient and effective. An excellent team player. Good moral compass and ability to work the Company's values. • Fluent in English (written and oral)
Abuja, Abuja (FCT), Nigeria
Introduction The Healthcare Assistant will work under the direct supervision of the Pharmacist to serve customers appropriately and sensitively and to assist in the efficient and effective running of the Pharmacy. Specification Reporting to the Pharmacy Manager Handling the point-of- Sales (POS) system during your shift as Cashier Reconciliation of sales during your shift Reconciliation of Petty Cash Housekeeping: Keeping your allotted section clean and tidy, well stocked, with regular expiry date checks. Assisting the Manager to ensure adequate change in the Naira denominations and adequate shopping bags in all sizes Attending periodic meetings called by Management Submitting periodic reports as assigned Perform any other duty as may be assigned to the position Faithfully discharging all duties according to laid down standard operating procedures (SOP's) to ensure smooth running of the business Requirements •Minimum of SSCE. An OND is an added advantage Experience in a Pharmacy is an added advantage Enthusiastic individual with Willingness to learn Friendly and matured disposition Good customer service skills An ability to respond to medical queries in a sensitive and professional manner. Controlling stock of pharmaceutical materials and equipment Assisting in the sale of OTC medicines and providing information to customers on symptoms and products Participating in health promotion Interacting and working with people Able to empathise and show genuine concern for the welfare of customers. Ability to treat others with respect. Conscientious, motivated and willing to learn. Committed and professional in attitude. Being personally effective Upholding Quality and Continuous Improvement Making decisions and solving problems •Ensuring health and safety
Value Added Services (VAS) Manager - Jumia (Full Time) Who we are Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey . Responsibilities This role is will m anage the overall development of VAS products strategy, plan, and road map that drive VAS products revenue and support VAS products performance for individual and corporate customers. In particular, you will: Take ownership of VAS productsincluding elaborating on the product value proposition, target market,application scenarios, key differentiators and USPs, benchmarking, trends and vision Drive the product development fordigital services such as customer loyalty, vouchers & gift cards, logisticssubscription fee etc. Use market gap analysis andsegmentation data to identify opportunities for additional products andservices. Present compelling business cases for new products, demonstratingreturn on investment Work with all relevant stakeholder inthe definition, impact assessments and development of new products. Stakeholdersinclude but are not limited to Commercial, Marketing, BI and Logistics, Contentand Finance Support in customer meetings andworkshops, demonstrating products and consulting on VAS capabilities and bestpractices Manage each in-life products and services on a profitand loss account basis, using financial performance data to make individualproduct investment and withdrawal decisions, proposing and implementing changesrequired to optimize performance Handle issues relatedto VAS products to ensure all inquiries, issues, and complaints are handledaccording to company's policy and agreements Required Skills & Qualifications Master's/Bachelor's degree in business, marketing, finance, or related field 6 years of experience working in a digital or related role with at least 4 years of hands-on product management/development experience, including defining, launching, and optimizing product and services Experience in building differentiated customer value propositions and product value proposition. Ability to present compelling business cases for investment in new products and services development. Demonstrated project management experience and excellence in driving cross-functional projects with multiple stakeholders Proven success in delivering complex products/services in a high growth environment Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders Apply for this job Link to this job Share this job Location Nigeria Department Acquisition & Account Management Job Title Value Added Services (VAS) Manager - Jumia (Full Time) City Lagos Country Nigeria
Lagos, Lagos State, Nigeria
Introduction ============================================================================================================== HealthPlus Limited, Nigeria's first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa's #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond. Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents. As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done! No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience. With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success. ============================================================================================================ Specification Dispense medicines and nutritional supplements Counsel on medicine use, disease conditions, management and preventive methods Supervise Health Care Assistants Create awareness of the Pharmacy's products and services in the community Faithfully discharge all duties according to laid down standard operating procedures (SOP's) to ensure smooth running of the business Requirements A registered Pharmacist Minimum of 2 years post NYSC experience in retail pharmacy Good interpersonal and communication skills. Friendly and matured disposition Good customer satisfaction skills A good working knowledge of Microsoft packages