85 Banking jobs

Job Details This team focuses on the Real Estate equities portfolio in South Africa and the rest of our African operations, spanning Joint Ventures and Affordable Housing Development, which supports our commitment to meaningful transformation by providing high-quality homes for low-income households. Job Purpose To provide deal execution management, guidance and support to junior colleagues (both associates and analysts) for all transactional and administrative aspects involved throughout the entire Real Estate finance value chain process (i.e. advisory, origination, debt structuring, execution, financial close and ongoing transaction monitoring for all projects). Key Responsibilities/Accountabilities Identifying and developing opportunities Assist in developing debt structuring/arranging and / or advisory mandates for identified opportunities Developing comprehensive financial models Developing and manipulation of excel spreadsheets and other comprehensive financial models for Real Estate finance transactions Data gathering and base case development Assist in undertaking data gathering for model / spreadsheet inputs and working alongside relevant consultants in finalizing Base Case models for debt funding transactions Financial Analysis Assist in undertaking financial analysis of company / projects and project financial statements and preparing brief internal reports based on findings Developing and managing deal execution and project deliverables Assist in developing and managing execution of deal and project deliverables during the entire transaction value chain (this will include but not limited to the following;- preparation and review of Information Memorandum, , Transaction Timetables, Financial Models, Internal Transaction Documents (i.e. Pre Credit papers and Credit Papers, Investment Teasers, Term Sheets, Loan Documentation etc) Developing innovative financial solutions Working in conjunction with other team members in putting forward innovative financing solutions to clients, the bank's senior management and colleagues Preparing presentation materials Assist in preparing presentation materials and presenting deal structures to other units within the bank, at client marketing pitches and to co-financiers and investors Submitting work In Progress Reports Assist in submitting Work In Progress Reports to senior management located in Nigeria and South Africa Transaction monitoring Preparing transaction summaries identifying key follow-up and monitoring steps after transaction closing for the benefit of other business groups Establishing and maintaining relationships with clients Establishing, developing and maintaining relationships with existing and potential clients and accompanying other senior members of the bank at client meetings Preparing client calling reports Preparing and distributing client Calling Reports in a timely manner Transaction consultant monitoring Monitoring and following up on deliverables being prepared by consultants assigned to transactions Assisting senior colleagues Assist senior members of the department in day-to-day work as delegated and carrying out other duties as required by the job Provide guidance and allocate tasks to junior members of staff Provide guidance to junior members of staff in undertaking their duties Provide support in allocation tasks to junior members of staff Preparing files for audit Preparing files as to be ready for the annual audit process and assist in discussing, responding and reacting to comments raised by the Audit division Staying up-to-date on relevant market information Keeping abreast of developments in the local, regional and international Real Estate finance market Ensure adherence to policies Ensure that the policies and procedures of the bank are being followed. Preferred Qualification and Experience Qualifications Bachelors' Honours Degree in Built Environment, Economics, Accounting, Banking & Finance, Engineering or other related subjects Bachelor or Master's Degree with minimum of Second Class Upper division (2:1) In addition, CFA accreditation would be useful. CFA accreditation, Professional membership of real estate bodies such as RICS, ULI etc., would be useful Experience The job applicant should have between 8 - 10 years related work experience, preferably from a real estate finance/ project finance/ advisory background. Knowledge/Technical Skills/Expertise Key Performance Measures Customer Perform calls to existing and potential customers to follow up on opportunities and support in the presenting of the bank's credentials. With guidance from the respective unit head and senior colleagues, interact on a select basis with clients on mandated transactions until project achieves financial closing. Financial Assists in providing support for the preparation of business plans and budgets on a unit and department basis Internal Process Assist in preparing and reviewing memos and proposals; Working with the Unit Head to ensure that all compliance issues (i.e. KYC etc) are suitably addressed; Ensure that the policies and procedures of the bank are being followed; Assist in identifying, pursuing and executing agreed business in a professional manner and within the framework as set out by the bank Assist in preparing transaction summaries, assist in identifying key follow-up and monitoring steps in co-ordination with the Transaction Management Unit after transaction closing; Keeping the Transaction Management Unit fully up to date on transactions prior to hand-over at financial close; Working alongside the Transaction Management Unit in attending general asset monitoring requests; Taking guidance and liaising with Legal and Risk Officers to ensure all necessary documentation on transactions are suitably addressed; Assist in providing clarifications and responding / reacting to comments received from the Audit Division; Assist unit head and colleagues in the day-to-day work as delegated. People Working in co-ordination with individuals from other divisions, and in particular members of the investment banking team to enhance teamwork efforts within the division; Take a proactive approach towards the own personal learning and development; Escalate feedback on junior staff performance to Senior colleagues and Unit Heads; Adhere to the core values of Stanbic IBTC and apply professional codes of conduct at all times

Detalhes emprego Customer Channels Descrição do trabalho Garantir a prestação de um serviço de qualidade consistente com os volumes transacionais nos caixas, sejam operações com numerário, cheques. Entender os riscos associados à manipulação de dinheiro e manter controlos efectivos para gerir esses riscos. Responsabilidades EFICIÊNCIA NA GESTÃO DE CAIXAS: Garantir que todos os tipos de depósitos (numerário e cheques) e levantamentos de clientes sejam processadas de forma rápida e precisa Garantir que todos os itens estejam dentro dos limites estabelecidos e todas as transações que excedam os limites sejam encaminhados para a área apropriada para autorização Assegurar que as transacções sejam devidamente documentadas e assinadas conforme procedimento interno. GESTÃO DE VALORES: Garantir que todas as politicas internas relativas ao manuseio de dinheiro sejam cumpridos Assegurar que os valores sejam mantidos dentro dos limites prescritos Reportar diferenças de caixa e assegurar o saldo de caixa diário Garantir que não exista nenhum item por autorizar GESTÃO ATM: Auxiliar o Tesoureiro no carregamento do ATM sempre que necessário VENDAS: Identificar oportunidades de cross selling e migração, vender reactivamente produtos e serviços Completar diariamente o formulário de monitoramento de leads Garantir que as vendas/objectivos de gerar leads sejam atendidas Participar em campanhas de vendas quando necessário ROTINAS: Colocar o lixo em recipientes após conclusão de cada transacção Garantir o dever no cumprimento de cuidados de segurança Qualificações e experiência relevantes Licenciatura ou 12o ano concluído Formação superior, preferencialmente, Gestão, Economia ou equivalente. Mínimo, 1 ano de experiência profissional em funções similares. Conhecimentos/Capacidades técnicas/Especialidade Gestão de Risco: Demonstra conhecimento e compreensão das metodologias de gestão de riscos, ferramentas, estruturas de governança e exigências regulatórias para uma boa gestão do risco. Detecção de Fraudes: Capacidade de identificar e reportar fraudes no acto de levantamento e/ou depósito de moedas e notas efectuadas pelos clientes. Gestão de ATM: Conhecimentos e habilidades em gerir o ATM através de aprovisionamento regular dos ATMs e monitoramento de actividades mínimas de manutenção. Identificação de Oportunidades: Capacidade de antecipar e identificar oportunidades de negócio e partilhar leads com os respectivos Gestores.

Job Details Executive & Support,PBB Job Purpose To drive the delivery of the PBB Africa Regions (AR) strategy across an allocated region and its countries. To ensure alignment between the PBB AR strategy and country PBB strategy across the allocated region. To be accountable for the overall performance (i.e. financial, risk and people) of PBB across the allocated region. To identify new market opportunities within current and outside of existing footprint. Key Responsibilities/Accountabilities Grow Customer Base: Provides input into the development of the PBB AR strategy based on regional and country knowledge. Drives implementation of the PBB AR strategy within allocated region and coordinates across the value chain for PBB in consideration of the market opportunities within the specific countries. This includes the alignment to the customer acquisition strategy and monitors adoption in countries, and coordinates interplay across all business lines (i.e. CIB, Wealth) for PBB clients in order to achieve the following outcomes: Customer growth Return on Equity Favourable JAWS ratio Improvement in Cost to Income ratio Headline Earnings Reviews and agrees to PBB AR strategy customisation requests, based on specific country requirements. Responsible for providing guidance on country specific business plans, objectives, policies and implementation of tactical solutions. Provides input into the development of the PBB AR toolbox - for example, guidelines on client centric solutions and segmentation, operating models for all countries, learning framework, minimum standards to adhere to regulatory landscape, minimum standards, risk appetite, credit disciplines, best practice, mandates, delegation of authority, guidelines for pricing trade-off decisions, etc. Monitors adherence to the toolbox within countries for allocated region. Together with country and PBB AR Risk develops the client risk appetite framework aligned to PBB AR minimum standards and ensures there's alignment between Risk and business for countries. Keeps abreast of industry trends and macro challenges and guides countries accordingly. Accountable for PBB franchise portfolio oversight across allocated region. Enables implementation of the strategy through skills transfer, coaching and where necessary provides subject matter expertise for deal complexity. Ensures the implementation and adoption of all client journey work as it relates to countries in the allocated region. Drives excellent consistent customer experience as gauged through the Net Promoter Score. People Practices: Provides input into the Human Capital People Plan for PBB AR in alignment with PBB AR Human Capital. Identifies current and potential employee skill requirements in consultation with the PBB AR Human Capital function. In consultation with CE: PBB AR, defines and approves the recruitment, reward and termination of Country Head, PBB and critical roles in consultation with the PBB AR Human Capital function; Country CE and Country Head, PBB (where relevant). In conjunction with PBB AR Human Capital, ensures the development and implementation of the HC Toolbox (e.g. succession planning, talent development, performance management). Determines and guides performance and associated award in consultation with PBB AR Human Capital, and in alignment with SBG guidelines. Ensures alignment to the PBB AR Human Capital standards with regards to all employee-related matters. Provides input to talent strategy developed by PBB AR Human Capital. Mobilises employees in allocated region and AR head office environment in order to fulfil the bank's objectives regarding customer service; sales; people management and engagement; transformation; risk and compliance. Risk Management: Provides input into the PBB AR risk framework and governance based on regional and country knowledge. Drives implementation of the approved PBB AR Risk framework and governance together with the Country Head, PBB. Responsible for risk management across the value chain for countries within allocated region (e.g. operational and credit risk, cybersecurity risk) in alignment with PBB AR Risk. Monitors and ensures adherence to risk framework, appetite, risk control procedures, governance and risk and conduct toolbox. Oversees the development and monitoring of risk forecast models across countries in allocated region in conjunction with PBB AR Risk. Monitors adherence to the PBB operational risk assessment standards and drives closure of all remediation actions. Drives satisfactory audits through Country Heads of PBB and ensures that there are no repeat unsatisfactory audits as gauged by operational losses - retains oversight of all risk and remediation matters relating to allocated region. Financial Performance Management: Defines the financial outcomes required in conjunction with countries i.e. Country CE and Country Head, PBB, and approves financial budgets in line with PBB AR requirements. Accountable for and owns the income statement and financial outcomes for allocated region and countries. Monitors implementation of agreed financial outcomes across allocated region and countries and ensures that countries define and implement remedial actions. Retains oversight of financial and non-financial metrics (e.g. number of customer defaults, net promoter score, branch network footprint, etc.) across allocated region. Social Responsibility: Provides input into social, economic and environmental initiatives for the PBB AR strategy, culture and ways of working (e.g. financial inclusion, job creation and enterprise development, infrastructure, Africa trade and investment, education skills and development, and employee development training). Preferred Qualification and Experience Minimum Qualification: Masters Degree -Field of study: Business Commerce A post graduate qualification e.g. Chartered Accountant or MBA. More than 10 years Experience in managing large business units with income statement and balance sheet accountability. Experience with banking / financial industry products and services. Experience with managing diverse geographically dispersed teams in AR will be an advantage. Experience in functioning at corporate executive level. Direct Reports: 4-10 Indirect Reports: +51 Knowledge/Technical Skills/Expertise Effective business communication Filtering Core Issues and Patterns Risk Response Strategy Risk/ Reward Thinking Risk Reporting Economic Capital Management

Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose The role of the Transaction Manager is to co-ordinate the end to end transaction process supporting CFS Investment Banking Products in conjunction with various stakeholders (both internal and external to the bank) with a specific focus on deal closing, facility origination, ongoing facility administration, collateral and document management. Key Responsibilities/Accountabilities The CFS TM role includes the following key responsibilities:Once draft legal agreements or Term Sheet become available, ensure that the transaction being negotiated can be facilitated on the bank's systems with minimal manual intervention and can be administered within the bank's existing operational capabilities.For deals yet to reach financial close, or, after a deal handover, thoroughly read through the latest available credit paper related to that transaction to gain an understanding of the deal.Coordinate the Financial Close process for new deals and for refinancings/restructures of existing deals:Create and update the Conditions Precedent (CP) Checklist (where applicable); Actively monitor the progress of the fulfilment of the CP's; Regularly provide updated CP checklists to Credit; Prepare and obtain sign off of the Deal Closing Memo Obtain internal sign off of financial close from Business, Credit and Legal; Coordinate the sign off of the CP Satisfaction Letter; where applicable Load the CP Checklist; CP Satisfaction letter; Internal sign offs of financial close from Credit, Business and Legal onto DMS; Finalise funding for the overall transaction with Money Markets for all match funded deals; Ensure that the client is loaded on ACBS. If not, once KYC has been obtained, send instruction to the Ops Ref Data team to upload client on to ACBS. Ensure required exchange control approvals are in place for all new deals, refinancings, amendments or extensions to existing deals.After thorough perusal of the transaction finance documents, originate all facilities on ACBS at Financial Close or at document signature date and ensure that the transaction on ACBS reflects the transaction structure as per the legal agreements including the following (where applicable):Fee Accrual schedules; ACBS Covenant reminders, as applicable.Coordinate the Conditions Subsequent (CS's) collection process:Prepare a CS checklist (where applicable); Ensure that all CS's are fulfilled by their agreed upon dates; and Ensure that any further waivers of CS's are approved by Credit and Business.For all new deals, refinancings of existing deals and any secondary distributions, ensure receipt of copies of all Legal Agreements, CP documents (including CS's where applicable) credit papers and authority soughts and upload these onto DMS.Collateral Management:Ensure that electronic copies of all Finance and Security Agreements as well as originals of all underlying Security Instruments (unless these are to be held by a Security or Facility Agent), leagal opinions, resolutions and the internal legal sign off of Financial Close are lodged with the Collateral Management team; Obtain confirmation of receipt by the Collateral Management team of all documentation sent to them; Proactively follow up on all outstanding items as per the monthly outstanding items spreadsheet relating to Collateral and Legal distributed by the Collateral Management team; Update the share cover monitoring spreadsheet on a daily basis and highlight any breaches to Business and Credit.Provide a comprehensive handover of all new deals as well as amendments/refinancings of existing deals to the Loans Admin and Product Control teams:Provide a copy of the Deal Closing Memo to Loans Admin and Product Control ; Set up a meeting with Loans Admin to discuss the Deal Closing Memo; Send copies of the executed Facility Agreement and final Credit Paper to the assigned Loans Administrator; Ensure that Product Control are aware of all foreign currency and ZAR upfront fees being invoiced prior to Financial Close including any ZAR commitment fees that they may need to manually invoiced post Financial Close.Instruct Initial and Subsequent Facility Utilisations:Ensure that all CP's to utilisation have been met or waived by Credit (if applicable); Ensure KYC compliance prior to instructing payaway; Advise Credit and Business of all subsequent utilisations; Ensure all utilisations are within agreed Facility Limits; Book funding for all utilisations of any match funded deals with Money Markets; Ensure SSI's are loaded and linked for ZAR deals; Complete a Banking Authority Template for all utilisations; Forward the Banking Authority Template to Loans Admin prior to agreed processing cut off times; For syndicated deals, ensure that the rates quoted by money Markets agree to the rates quoted by the Facility Agent.Monitor monthly LGD's and PD's from those agreed at Financial Close against those as depicted in the monthly RCC data. Highlight any variations to Business and Credit as well as TMU's Collateral Steerco representatives.Co-ordinate the submission of league tables (if applicable).Ongoing deal management on ACBS:Ensure facility limits are maintained in line with the agreements; Final Maturity Dates are correct; Availability Period end dates are correct; Unutilised facility balances are cancelled at Availability Period end dates.Manage all expiring facilities on ACBS:Identify all expiring facilities per the daily Facility Master Repor; Where facilities are to be extended, extend the final maturity date on ACBS as per the executed amended legal agreements; Should executed amended legal agreements not be available prior to the initial expiration date on ACBS, obtain Credit Approval to extend the final maturity date on ACBS to an interim date until such time as amended executed legal agreements are available and book funding accordingly.Actively manage deal covenants via ACBS generated Covenant Master Tracking report and update all covenants on ACBS as applicable.Follow up and manage outstanding fees and the recovery thereof in conjunction with Product Control and Loans Admin:Review and follow up on all outstandings as per the monthly debtors age analysis as distributed by Product Control; Follow up and resolve all overdue items reflecting on the Past Due Report as distributed by Loans Admin.Raise any known risks and concerns on deals being managed to Credit and Front Office.Submit revised capital repayment profiles to Loans Admin for loans that are to be consolidated at rate reset dates and for loans that have been refinanced.Obtain annual Credit Review Papers from Credit and perform a thorough read through before loading onto DMS.Coordinate and conclude the Secondary Sales Process for the Distribution Team for any assets that are sub participated or sold down to another Buyer.Coordinate the early prepayment of any facilities with Loans Admin, Business, Money Markets and Credit including finalising Breakage Costs (if any).Advise Product Control to recognise any fees that are still being amortised for any deals prepaid before their final maturity date.For bi-lateral deals, coordinate the return of security to the Borrower upon final repayment of the facility and advise the Collateral Management team to mark the deal as obsolete on STOC.Cancel all facilities that are fully repaid on ACBS and DMS and inform Credit to do the same on Adaptive.Ensure Client Coverage is made aware of all impending and existing clients whose KYC status is non-compliant by perusing all KYC lists which are electronically circulated. This would especially apply to deals which are not yet fully drawn.Resolve deal specific queries, including queries from internal and external auditors.Assist with any specific BU projects that may require the assistance of TMU e.g. providing MI, performing a business analysis or testing of any existing or new systems.Attend TMU meetings, Business WIP meetings, IBO Townhall sessions, Business off-sites and client meetings (if possible).Complete Personal Development Plans on an annual basis and update these regularly as and when applicable. Set up regular meetings with line manager to discuss progress.Adhere to all regulatory and compliance requirements.Adopt the SBG PACT values at all times:Purposeful Collaboration:Attend and participate in team, IBO and BU meetings. Actively engage with all internal stakeholders such as Business, Loans Admin, Product Control, Credit, Collateral, etc. Ask questions and challenge the status quo. Willingly share knowledge with fellow TM's.Active Recognition:Utilise the Beyond Excellence program to nominate colleagues who have performed well.Candid Engagement:Actively engage with Line Managers in performance feedback sessions. Raise issues and concerns with Management and/or Human Capital.Total Accountability:Take full ownership and responsibility for your deals throughout the deal life cycle. Preferred Qualification and Experience Qualifications Minimum qualifications Undergraduate degree in Commerce, Business Science or equivalent tertiary education.FAIS compliant Yes / No Preferred Experience Experience within a Transaction Management or equivalent Middle Office environment; orExperience within a Finance Team; orExperience within an Internal Audit team; orExperience as a Credit Manager; orCompletion of Articles with a bank or auditing firm. Knowledge/Technical Skills/Expertise Financial and numerical skillsRisk ManagementProject ManagementComputer LiteracyAbility to understand and interpret legal documents

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To identify, manage and provide advice in connection with CIB and Business Banking distressed and defaulted exposures in terms of the BS&R Mandate Key Responsibilities/Accountabilities Responsible for management of NPL names (primary responsibility) with decisions approved through Ad-hoc and monthly NPL committees. Act as key account liaison to deal with queries and issues from Relationship Managers, Risk, Operations and Collateral Teams as well as with external professionals such as valuers, auctioneer's, lawyers, receivers etc. on matters relating to Non-Performing Loans Along with the relevant Relationship and Credit Managers, assess clients/accounts in order to manage risk and limit exposure over the short, medium and long-term. Assess counterparties, the current security position and where appropriate take additional security. Participate and sometimes lead Rapid Risk Reviews in order to identify potential watch list and non-performing loans early. Oversee the drafting of sound legal documentations and scrutinise agreements including but not limited to facility agreements, consortium agreements, security sharing agreements and mortgage charges, in accordance with set risk parameters. Responsible for advising CIB and Business Banking on performing loans showing signs of distress (Watchlist names). Executed through Portfolio Rapid Risk Reviews and Watchlist Committees. Provide recommendations to improve business and banking risk and enhance customer relationships to Business and Credit Teams. Brief Heads of Business to enable them to lead negotiations with watch listed names. Responsible for recommending impairment requirement (provisions) to CRMC and CIB Specific Debt Provisioning Forum. Ensuring internal, IFRS, and regulatory provisioning requirements are met. Responsible for collecting and maintaining loan loss data. Database updated as and when exposures change, or material recovery event occurs. Develop and implement solutions for credit recovery on accounts in order to secure debt, stabilise accounts or turnaround where possible. Be involved and influence client visits and negotiations to manage credit recovery processes including restructure and or renegotiation of facilities. Provide advice to various stakeholders on credit recovery and liquidation / receivership processes. Document and communicate relevant decisions to all relevant stakeholders. Assist with relevant reporting returns and provide advice on these where required. Conduct in-depth research on relevant accounts, applying banking, legal and credit knowledge where applicable. Participate in industry initiatives from time to time Provide advice to various stakeholders on credit recovery and liquidation / receivership processes. Prepare and submit liquidation claims / appoint Receivers. Attend and prepare for meetings with creditors. Brief attorneys and counsel and oversee conduct of litigation on behalf of the Bank. Report to the Watch list and NPL Committee and implement decisions there from, as well as update the relevant schedule/s on a monthly basis. Maintain the default data base in terms of the Service Level Agreement with Credit Analytics for Non-Performing Loanson individual portfolio Document and communicate relevant decisions to all relevant stakeholders. Assist with relevant reporting returns and provide advice on these where required. Participate in industry initiatives from time to time Awareness of the Group Reference Guide (GRG); CIB & PBB Credit Policy and BS&R Mandate Preferred Qualification and Experience Qualification:Relevant Business Degree. 10+ years banking experience. Credit experience preferable. Keen interest in building a career in BS&R Knowledge/Technical Skills/Expertise Specialist knowledge - Demonstrates a clear understanding of the role BS&R should perform within CIB & BB and must be able to provide direction and strategic thinking where appropriate in relation to distressed and defaulted exposures. Sound business savvy and banking knowledge around: accounting and financial principles generally banking corporate banking Legal principles related to lending and collateral rights And ability to translate and apply this knowledge to optimise positive outcomes. Risk Management - Understands and manages strategic and operational risk including understanding and conforming to the relevant processes and procedures within BS&R, CIB & BB. Competencies required in delivering accurate and relevant results and assessing risk including attention to detail, delivery of accurate and relevant research, proactive and timely delivery of requirements, ownership of problems, understanding of impact of non-delivery and sub-standard performance.

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Software Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours - Scope, Plan, Design and Review end to end solutions - Define and Develop application complex code - Conduct Testing across various IT platforms - Drive Continuous improvement Preferred Qualification and Experience Qualification : - BSc Comp Science, B.Com Informatics degree or advanced degree Experience : - 5-7 Years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. - Strong MS SQL, SSIS & .Net experience essential Knowledge/Technical Skills/Expertise IT Knowledge - IT Development - IT Applications - Automated Unit Testing - Data Integrity

Job Details Internal Audit: Provide an independent, objective assurance designed to add value and improve to the Bank's operations. Job Purpose The role provides support in ensuring the achievement of the Internal Audit function objectives which is to provide independent, objective assurance and consulting services that are designed to add value and improve the Bank's operations. Assist the Bank and the Group in accomplishing its objectives by bringing a systematic, disciplined approach to the evaluation and improvement of the effectiveness of risk management, control and governance processes. Key Responsibilities/Accountabilities • The Audit Manager will be charged with the responsibility of providing assurance to various stakeholders, that risks are effectively managed to an acceptable degree and the responsibility of providing professional input and support to audit teams and respective auditee's on audit issues. Complete risk assessments and contribute to the audit planning process. Carry out audits, ensuring effective planning, execution, and reporting. Track audit issues with a view to assist management in ensuring that the agreed resolution action plans are implemented timeously to mitigate risks. Responsible for the implementation and adoption (within the Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes to the extent they relate to / are applicable to the department. Key performance measures Leading and building a team of competent and engaged individuals with sufficient knowledge, skills, experience and professional certifications to meet the requirements of the function. Contribution to the successful achievement of Group Internal Audit strategic objectives. Design and implementation of a comprehensive, robust and fit for purpose audit approach and capability for the assignments on the plan. Efficiency and effectiveness - including leveraging other assurance providers to manage end-to-end assurance chain (embed combined assurance), and deployment of appropriate techniques, methods and approaches (such as data analytics) to enhance efficiency and effectiveness, etc. Reporting significant issues related to the risk management, control and governance processes of entities within the Group. This includes the reporting of emerging trends and the provision of potential improvements to those processes and information concerning the resolution of such issues. Preferred Qualification and Experience Professional Qualifications and experience Holders of a university degree preferably in Accounting, Economics or Finance and/or full professional Accounting qualification with a reputable body such as CIIA, CIMA, ACCA, CPA or CA. Possess relevant technology skills including data analytics or information systems auditing skills. Proficiency in use of data analytics tools preferably with demonstrable scripting skills. Minimum of 9 years of diversified experience in auditing including experience in a supervisory position. Relevant experience in a banking environment is essential. Knowledge/Technical Skills/Expertise • Effective leadership skills and experience in providing strategic and tactical direction and focus to a team of audit professionals. Relationships management: Establish relationships that facilitate effective engagement with senior levels of management and executives without compromising independence, objectivity and ethics in any way.

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To lead the investigation of illegal and fraudulent cases by setting monitoring systems and managing security threats identified through trend analysis. To drive a culture of operational excellence through managing the Fraud and Disputes Analyst Team by guiding and coaching them on rigorous fraud investigations to protect clients and the bank from the risk of increased fraud losses and disputes and preserving the business' reputation. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance Ensure that all queries and issues are addressed and resolved in line with relevant processes, procedures and regulatory requirements, and at all time in compliance with the scope of the Service Legal Agreement (SLA). Report all identified matters to relevant internal and external bodies in line with regulatory and legislative requirements in order to mitigate any compliance breaches that may occur. Interrogate and report any deficiencies identified within analytical reports to ensure comprehensive adherence to operative legislation and regulations. Monitor and evaluate subordinates performance and compliance to bank specified policies and relevant regulatory requirements when handling any fraud and dispute matters. Conduct root cause analysis on escalated matters, by obtaining appropriate documented evidence, which is documented to determine potential risk and exposure for resolution, to prevent any occurrences from the client, bank and any other entity's perspective. Manage all fraud and dispute matters and disciplinary processes in accordance to laid down policies and procedures. Identify process gaps that are not correctly laid down or non-existent and report these to the relevant entity to ensure compliance adherence to all processes and procedures for all stakeholders. Technology & Architecture Identify areas of opportunity for automation and optimisation by interrogating areas in need and making recommendations to reduce hand-off's and decommission of non-value add activities, within the set Information Technology process and procedures for compliance. People Consolidate, trend and track staff performance on data entry, interpretation and analytics at pre-defined time periods to manage and coach staff on data management, in adherence to relevant data policies . Oversee staff outputs and management information system statistics to assess individual performance and provide guidance on improving performance and customer service quality. Drive a leadership culture with a customer-centric perspective through , managing and coaching staff in order to provide the highest levels of customer-service. Lead the Fraud and Disputes Analysts by creating a high-performance team through encouraging inclusivity and transparency through, inter alia, setting team goals, managing performance, and developing and motivating the team to enable a culture of accountability and excellence. Report fraudulent occurrences to the relevant persons, bodies or entities to ensure quality data is stored and partner with them to develop reliable mitigating solutions for such occurrences. Client Engage with customers, to understand their business requirements and needs and, in so doing, be able to develop solutions to meet those objectives. Oversee the process of information transfer to customers in accordance to the Code of Banking Practice by accurately capturing, updating and amending case information and history notes to ensure customers are fully informed on their rights and obligations through the appropriate processes. Manage customer interactions across multiple electronic channels (email, SMS) and devices to deliver a consistent service. Review staff interactions with customers to gauge customer services quality offerings and identify gaps within existing systems and develop the appropriate solutions to improve the quality on systems where gaps have been identified. Data Review prepared investigative reports for accuracy and provide feedback where necessary in order to ensure key stakeholders have the correct information to make critical decisions. Using Business Intelligence principles, interpret and review business relevant data in order to compile business reports. Preferred Qualification and Experience • Diploma /Degree Risk Management 1-2 years Ability to manage and lead people in order to deliver high levels of operational excellence and customer service. 5-7 years Extensive experience in a leadership role in fraud or similar environment. Comprehensive knowledge of transactional systems, processes and procedures in the industry. Ability to analyse situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking. Knowledge/Technical Skills/Expertise • Query Resolution Written Communication Fraud Investigation Risk Awareness General awareness of risk management practices in a financial services organisation. Fraud Detection & Management • Data Management

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To assume the oversight of all operational and compliance aspects of the Foreclosure area within the portfolio. To ensure that staff are competent and adequately trained and mentored and that the correct culture and leadership qualities are maintained. This includes the running of functional workshops internally. To optimally, effectively and efficiently manage the Foreclosure portfolio, applying the processes whilst at the same time maintaining the integrity and reputation of the Bank. To ensure that all risks in the process are properly considered and reported upon. To ensure adherence to all policies and procedures relating to compliance, regulatory, operational, procedural, reputational and legal risks. To review, investigate report and escalate high risk defences and allegations. To take timeous action (within mandate) to protect the interests of the bank. To contribute to and support the strategic goals and vision of Credit Rehabilitation and Recoveries. To settle or restructure facilities (wherever possible) in consultation with operations, the debtor and the attorneys. To consult with counsel/witnesses and attend court and to testify (where required) any other action in order to facilitate the proving of the banks case. To consider, evaluate and approve/reject all settlement proposals (within mandate) and to refer to higher authority (where appropriate) Key Responsibilities/Accountabilities • Working in teams, sharing of skills and multi-skilling. Control and maintain credit policies and procedures. Provide “legal” guidance and assistance within CRR (where requested) Implement “Lean” and other business process improvement initiatives. Drive a culture of flawless execution in the workplace. Oversee and review all legal action taken - ensuring there are no reasonable grounds for a future judgment to be rescinded. Ensure all external vendors adhere to instructions as well as all the terms of the service level agreements, controls and policies. Review and authorise payment of all billed professional fees. Ensure compliance to proper housekeeping processes. Contribute towards the effectiveness and cost efficiency of the department and ensure that strategic and departmental objectives are achieved. Facilitate, compile and assist in the compilation of daily, weekly and monthly matrix reports for the portfolio. Attend consultations, together with witnesses, attorneys and counsel in the preparation of matters for trial and other court applications. Provide instructions to attorneys (within mandate) directly or indirectly. Attend to a thorough risk analysis and review all documentation, pleadings and defences prior to trial and highlight any concerns with management. Consult with relevant internal and external stakeholders. Source outstanding source documentation relevant for the litigation process. Attend court and testify for the bank (where required) Signing and commissioning, of all affidavits (within mandate) required by external attorneys and council within defined timelines and court rules. Collate and refer to product/credit any deficiencies in processes, documentation and systems which have led to unsatisfactory legal outcomes. Compliance with statutory, regulatory and supervisory requirements and protect the reputation and integrity of the Bank and avoid legal action or sanction in respect to non-compliance to regulatory matters. Taking timeous and appropriate action and decisions to promote a successful outcome to the litigation process. • Negotiate, consider, evaluate and approve settlements within mandate and refer others outside of mandate to management with written recommendations. • Escalate any “apparent” risks in the recovery process that may impact on the integrity and reputation of the Bank to Group Legal and or compliance areas. • Provide basic legal guidance and subject matter expertise, to all stakeholders on request. • Maintaining high ethical standards to prevent market abuse. • Reporting any breaches and exposures to the area's Regulatory compliance officer. • Being aware of legislation, case law and policy changes applicable to the business and assuring awareness to all staff. • Ensure that staff, at all times, are skilled and that on the job legal training receives attention. • Maintain high levels of customer service. • Any delegated ad-hoc functions • Efficiency & Effectiveness • Optimise Economic Profit - management of all legal and other operational costs. • Excellent customer service - supporting of vendors and other internal and external customers. • Compliance and regulatory - management of risks. • Vendor management - Management of vendor performance and adherence. • Timeous and accurate reporting. Preferred Qualification and Experience • Legal degree i.e. BProc, LLB or equivalent • Admitted attorney with 5 years practise experience • 5 Years in a management role in a Foreclosure area Knowledge/Technical Skills/Expertise • Civil Litigation process including defended legal procedures. • Conveyancing • Consumer protection Act • National Credit Act and National Credit Amendment Act • POPI • Magistrates and High court rules • Prescription Act • CACS • MY ATTORNEY • CDDS • OS2 • Microsoft Office - Outlook, Word and Excel

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Assessment and evaluation of lending applications for clients (individuals and businesses) based on sound credit risk and affordability assessments, financial principles and credit policies which will support growth of the asset book of the bank and manage credit losses by ensuring sound lending credit principles are applied at all times and that lending is within the Bank's risk appetite parameters. This will include the spectrum of lending products available to all segments of clients including Personal, Lifestyle, Business, Agri and Entrepreneur, including specialised lending, trade finance, debtors finance, commercial property finance, agriculture and others. Support business partners in understanding and meeting client lending needs. The jobholder may operate in one or more of the segments as required by business needs Key Responsibilities/Accountabilities Credit evaluations: Obtains and assesses client and financial information, including cash flows and cash flow forecasts, with a view to understanding the current debt levels and repayment requirements as relates to different products, segments and banks. Makes prudent credit decisions on lending applications and authority sought requests within the parameters of the relevant individual product policies and/or multiple product policy, relevant regulatory requirements such as the National Credit Act and sound financial principles. Determines the best possible lending solution for the client and the Bank. Proactively highlights opportunities for asset growth in line with ecosystem philosophy & sound credit risk principles Adheres to Before sunset service” in order to deliver excellent client experience. Considers the requirement for collateral, guarantees, pre-conditions, post-conditions and covenants, dependant on the segment. Ensures correctness of information on which decision is being made. Obtains additional inputs from specialists where required. Performs annual reviews as required by policy timeously Performs and/or validates credit risk ratings on clients / businesses Engages Business to understand client requests, their business, financials and potential collateral available. Ensures that decisions are timeously made, minimising reworks as far as possible. Proactively follows up on matters which have been reworked or awaiting information from clients. Prepares motivations and recommendations for applications falling outside the delegated authority and presents this to appropriate authority levels. Adheres to business rules while still applying sustainable intuitive solutions. Within bounds of risk consciousness motivates for exceptions to business rules and policies where appropriate. Correctly applies legislative requirements such as the National Credit Act Displays a good understanding of legal principles in setting conditions and agreeing to amendments to agreements and conditions, ensuring the Bank is protected and risks are mitigated. Understands industry, regulatory and business risks (such as BEE, high risk industries etc) which will impact the financial health of a client and their ability to repay. Considers and provides input on appropriate risk / reward in respect of facilities and risk groups Issues 23236 forms/letters with conditions stated clearly and correctly Measures: Adherence to SLAs Decline triggers Rework targets Overdue Annual review triggers Adherence to business rules and risk appetite Adherence to Delegated Authority Maintain an acceptable hind-sighting error rate Stakeholder feedback iro Solution orientation Complaints received and appropriately resolved NPL and Early Arrears (Stage 2 & 3) Credit Loss ratios and Bad rates Client Engagement: Attends client visits to understand clients and their businesses. Client engagements may be in person or telephonic. Supports business to understand clients and whether lending opportunities fall within risk appetite Performs regular suite and/or CST visits Participates in round table discussions as required Visits watchlist clients as required in support of Business, Support and recoveries teams. Visits high value clients in area they support. Supports and participates in ecosystem meetings and discussions. Measures: Client visit targets Stakeholder feedback from Business Credit Risk and Account Management: Stipulates conditions for facilities bearing credit risk policies and processes in mind. Displays a good understanding the credit risk management environment. Supports the Credit Risk team as required to ensure performance of their responsibilities. Pro-actively identifies opportunities to improve processes and systems within the business unit to enhance risk management and efficiencies. Manages and resolves complaints within agreed time frames and provides feedback to all key stakeholders and customers on progress during the resolution process. Refers suspected fraudulent accounts to the Fraud Department for investigation. Action daily Referral reports before cut off (11am) Proactively manages Watchlist clients in collaboration with relationship manager and Credit Risk. Identifies clients where risk has changed and management is required on the Monitoring and/or watchlist. Adds all expired Temporary Excesses which have not been rectified timeously to the Monitoring List. Supports Credit Risk and/or Debt Care team as regards clients on the Watchlist /CRC schedules as per processes Measure: Team / stakeholder feedback Customer complaints resolved timeously Hindsighting of conditions set in approvals % of watchlist clients that return to Performing category (Stage1) Training and mentoring : Assists with training new staff as and when required and cross skilling of existing staff. Provides credit guidance and advice to business through the sharing of knowledge, coaching and assistance in improving the understanding and quality of credit risk Attends and learns from additional training to enhance credit skills and acquire skill across different segments and products, as required Measures: Feedback from stakeholders and team Achievement of new DAs or cross skilling goals as required by business needs Management information: Provides input as required for various reports and portfolio management Measure: Stakeholder feedback Stakeholder management: Builds and maintains relationships within the broader credit team and business stakeholders. Acts as a partner to business in unlocking ecosystem & other client opportunities to support the achievement of asset growth within the bounds of responsible credit risk management and set risk appetite. Ensures that service is provided to the satisfaction of all stakeholders in terms of service level agreement. Attends business and team connect sessions, ecosystem and squad meetings Visits and works from branches, suites and CST sites to ensure availability to perform Credit Evaluation, Client Engagement and Training/Mentoring outputs as per above. Measure: Stakeholder feedback Attendance and participation at meetings Project management : Participates in projects and any ad-hoc functions, including training of staff. Measure: Projects completed within SLA's and expected outcomes Preferred Qualification and Experience Minimum Qualification: First Degree-Field of study: Finance and Accounting B/Comm Accounting or Financial Management Degree or Credit Diploma or other relevant credit training Credit Risk Management: 5-7 Years Experience in intuitive credit assessment and decisioning in relevant segment and products (i.e. across business, entrepreneur, lifestyle and personal). Thorough knowledge and understanding of financial statements. Knowledge and understanding of repayment structures, collateral and collection processes within the banking environment. Understanding of legalities associated with lending and collateral. Knowledge/Technical Skills/Expertise Computer Literacy Risk Principles Legal Principles - Collateral Credit Granting

Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production Job Purpose Execution of Data Governance related activities as allocated by the Head of the Enterprise Data Office which include but are not limited to the co-ordination of requests and execution of requirements from regulatory and governance bodies pertaining to Enterprise Data Management. The development, implementation and maintenance of Policy and Standards Documents within Enterprise Data Management. Data Executive reporting to the Group Management committee and the Enterprise Data Council. As well as the maintenance and monitoring of Data Capability Framework Job Key Responsibilities/Accountabilities Co-ordinate requests and execution of requirements from regulatory and governance bodies pertaining to Enterprise Data Management Analyse new and existing legislation in order to understand the impact on the Group Data environment in conjunction with the Group Governance function. Liaise with Business Units and Data Domains in order to assess current state of readiness. Monitor progress against Business Unit and Data Domain plans to resolve the issue where remediation is required. Create and provide a summary back to the Governance office and Enterprise Data Council on data readiness against identified legislation Develop, implement and maintain Policy and Standards Documents within Enterprise Data Management Develop and maintain the Policy Management Standard Develop policies and standards in line with the Policy Management Standard. Ensure that policies and standards are reviewed at required intervals. Gain the appropriate approval process via Enterprise Data Council and Group Manco. Provide assurance to Enterprise Data Council that policies and standards are complied with. Ensure that policies and standards are correctly posted, relevant and accurate at all times on group data governance documentation unit and IT governance portal Provide process guidance to Policy owners and Custodians. Maintain an accurate audit trail of all interactions, correspondence and related documentation Effective Data Executive reporting to the Group Management committee and the Enterprise Data Council Obtains a detailed understanding of the content required for the respective forums Develop a schedule and plan for the timely submission of the reports Gather data from relevant parties, consolidate and proof read before submission to Head of Enterprise Data Office Submit the report to the relevant forum in a timely manner Maintain and monitor the Data Capability Framework Document and Maintain Data Capability Framework as developed by Enterprise Data Office and as agreed with Enterprise Data Council. Support Business Units to develop a change management plan in support of capability development. Gather quarterly self-assessments from business units on capability status and progress against change management plan. Provide assurance to Enterprise Data Office and Enterprise Data Council on the accuracy of the Business Unit self-assessment. Preferred Qualification and Experience First Degree in IT and Computer Sciences Other qualifications, certifications or professional memberships:Business, Data, Operational Risk or Legal 5-7 years in information management, operational risk or governance 5-7 years experince in data management data management and modelling. Understanding of data-bases, storage and back-up, ETL and data-warehouse architecture ***STANBIC IS AN EQUAL OPPORTUNITIES EMPLOYER Knowledge/Technical Skills/Expertise Benefits Management Customer and Client Focused Innovation Risk management Driving delivery of results Inspiring Performance for Execution Strong understanding of regulatory obligations in the banking industry Proven ability to source market and client data

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Head, Service Portfolio Delivery, ETS - CIB to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 18 countries across the African continent. Job Purpose To provide strategic leadership as service owner, accountable for end to end delivery, cost of contracted Business Line Services. To co-ordinate full service value chain (all service contributors: internal, external suppliers/vendors). To partner, ensure strategic service alignment with Group Business Line CIO, executing on standards, toolboxes. To provide operational leadership, direct, plan, organise, control delivery, maintenance of business solutions, features to countries, regional hubs. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance - Oversee and ensure that the Group Technology Risk Management minimum standard isadhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. - Collaborate with Service & Commercial Management to direct and participate in communication with Group Business Line CIO structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans. People - Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams. - Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets. - Provide strategic direction to the teams by leading and guiding their output in line with the service expectations, contracted delivery and Group Business Line strategic technology plan. Interview, recruit and select leadership teams that have the right technical and personal abilities to help further ETS' mission. - Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks. Strategy - Transpose ETS business and functional strategy onto operational targets and plans for the execution of delivery for the Business Line, whilst ensuring strategic alignment with the Group BL technology plans, delivering to and influencing the standards and toolbox. - Oversee and direct the specific product or service delivered from the regional hub, as an extension of the service delivery portfolios. Service owners will still be accountable for the output of the regional hubs and integrating it back into a contracted service to a country on the Business Lines behalf. - Actively align with the Group Business Line Technology plan by fostering a strong working relationship with the Group BL CIO organisation participating and influencing strategic road maps and plans based on country priorities. - Align with Group Business Line on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage day to day supplier relationships and performance. - Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams Client - Deliver the desired customer experience and service management expectations across all relevant markets (contracted countries) as part of the realisation of the Group Business Line technology plan, executing against and influencing standards and toolboxes. - Drive a culture of service excellence and consistent client experience on behalf of Group Business Line aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence. Technology & Architecture - Drive, assist or support programme execution remaining accountable for the end-to-end delivery of all the identified programmes in the Service portfolio, engaging Group Business Line CIO and business leaders (Product Owners) and overseeing Service portfolio level reporting. - Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements. - Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation. - Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness. - Identify service operation requirement for the Service Portfolio and provide service support communicating Quality of Service concerns and outages to Group Business Line CIOs, Technology Domains and CTO. Ensure implementation of incident management with tiered support and within SLA requirement, Event and Problem Management. - Draw on experience to focus on optimisation initiatives to better service execution and achievement of service levels following commercial pragmatism and managing the key cost drivers of the service. - Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices). - Contribute to the overall success of ETS service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the Service Portfolio based on usage/consumption and forecasts. - Collaborate in ETS processes to aggregate and visualise cross service delivery by contributing to the creation and maintenance of the integrated delivery plan. Proactively identifying conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders. - Assume overall responsibility for effective Portfolio, program, project management and Delivery capabilities delivering a broad range of contracted IT services, executing against standards and toolboxes and continuously optimising service aimed at the efficient and effective provision of IT services. - Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models. Data - Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems. - Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels. - Analyse and interpret the Service Portfolio velocity and performance, formulating approaches and action plans to achieve optimal efficiency in the application of resources (time, people and investment) and Agile ways of working. Product - Direct and deliver contracted Business solutions and features coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements. - Integrate technology best practice and information security standards to allow for legitimate, reputable solutions delivered to relevant markets. Financial Management - Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the health of the Service portfolio unit in consultation with Group IT Finance. - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. Preferred Qualification and Experience Qualifications : - Post Grad Degree in Information Studies/ Information Technology - Relevant industry specific certification/ membership Experience : 5-7 years: - Proven track record engaging and building strong relationships with senior stakeholders (Group Business Line Heads) in corporate environment. Show understanding of complexities of implementing central systems and applications for distributed use. Knowledge of regulatory and compliance requirements related to African regions implementations will be beneficial. 8-10 years: - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. - Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies Knowledge/Technical Skills/Expertise Vendor Management - IT Strategy & Planning - Stakeholder Management (IT) - Financial Management (IT) - IT Service Strategy - IT Resources Planning and Evaluation

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Head, Service Portfolio Delivery, ETS - Wealth to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 18 countries across the African continent. Job Purpose To provide strategic leadership as service owner, accountable for end to end delivery, cost of contracted Business Line Services. To co-ordinate full service value chain (all service contributors: internal, external suppliers/vendors). To partner, ensure strategic service alignment with Group Business Line CIO, executing on standards, toolboxes. To provide operational leadership, direct, plan, organise, control delivery, maintenance of business solutions, features to countries, regional hubs. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance - Oversee and ensure that the Group Technology Risk Management minimum standard isadhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. - Collaborate with Service & Commercial Management to direct and participate in communication with Group Business Line CIO structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans. People - Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams. - Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets. - Provide strategic direction to the teams by leading and guiding their output in line with the service expectations, contracted delivery and Group Business Line strategic technology plan. Interview, recruit and select leadership teams that have the right technical and personal abilities to help further ETS' mission. - Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks. Strategy - Transpose ETS business and functional strategy onto operational targets and plans for the execution of delivery for the Business Line, whilst ensuring strategic alignment with the Group BL technology plans, delivering to and influencing the standards and toolbox. - Oversee and direct the specific product or service delivered from the regional hub, as an extension of the service delivery portfolios. Service owners will still be accountable for the output of the regional hubs and integrating it back into a contracted service to a country on the Business Lines behalf. - Actively align with the Group Business Line Technology plan by fostering a strong working relationship with the Group BL CIO organisation participating and influencing strategic road maps and plans based on country priorities. - Align with Group Business Line on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage day to day supplier relationships and performance. - Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams Client - Deliver the desired customer experience and service management expectations across all relevant markets (contracted countries) as part of the realisation of the Group Business Line technology plan, executing against and influencing standards and toolboxes. - Drive a culture of service excellence and consistent client experience on behalf of Group Business Line aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence. Technology & Architecture - Drive, assist or support programme execution remaining accountable for the end-to-end delivery of all the identified programmes in the Service portfolio, engaging Group Business Line CIO and business leaders (Product Owners) and overseeing Service portfolio level reporting. - Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements. - Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation. - Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness. - Identify service operation requirement for the Service Portfolio and provide service support communicating Quality of Service concerns and outages to Group Business Line CIOs, Technology Domains and CTO. Ensure implementation of incident management with tiered support and within SLA requirement, Event and Problem Management. - Draw on experience to focus on optimisation initiatives to better service execution and achievement of service levels following commercial pragmatism and managing the key cost drivers of the service. - Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices). - Contribute to the overall success of ETS service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the Service Portfolio based on usage/consumption and forecasts. - Collaborate in ETS processes to aggregate and visualise cross service delivery by contributing to the creation and maintenance of the integrated delivery plan. Proactively identifying conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders. - Assume overall responsibility for effective Portfolio, program, project management and Delivery capabilities delivering a broad range of contracted IT services, executing against standards and toolboxes and continuously optimising service aimed at the efficient and effective provision of IT services. - Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models. Data - Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems. - Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels. - Analyse and interpret the Service Portfolio velocity and performance, formulating approaches and action plans to achieve optimal efficiency in the application of resources (time, people and investment) and Agile ways of working. Product - Direct and deliver contracted Business solutions and features coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements. - Integrate technology best practice and information security standards to allow for legitimate, reputable solutions delivered to relevant markets. Financial Management - Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the health of the Service portfolio unit in consultation with Group IT Finance. - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. Preferred Qualification and Experience Qualifications : - Post Grad Degree in Information Studies/ Information Technology - Relevant industry specific certification/ membership Experience : 5-7 years: - Proven track record engaging and building strong relationships with senior stakeholders (Group Business Line Heads) in corporate environment. Show understanding of complexities of implementing central systems and applications for distributed use. Knowledge of regulatory and compliance requirements related to African regions implementations will be beneficial. 8-10 years: - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. - Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies Knowledge/Technical Skills/Expertise Vendor Management - IT Strategy & Planning - Stakeholder Management (IT) - Financial Management (IT) - IT Service Strategy - IT Resources Planning and Evaluation

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Lead, Business Domain: Service Management to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To direct quality of service for Business Line, Corporate Function IT across Country,shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews. Key Responsibilities/Accountabilities Client Develop and maintain Business impact assessments for solutions that form part of the toolbox; understanding the critical systems; impact of failure on business and potential operational losses in order to proactively manage the impact on clients in local markets. Define and drive out the service expectation for the Business Line or Corporate Function as part of the strategic plan and technology toolbox requirement, to achieve the desired and consistent client experience across markets. Partner with, and provide direction to, countries and Group shared execution to manage incidences occurring in a 3rd party as part of Group strategic review of vendor, ensuring Group Business Line or Corporate Function standards are adhered in so far as service expectations. Technology & Architecture Verify whether toolbox solutions and processes are fit for purpose in countries/markets to meet service management expectations and service clients adequately. Drive sharing and collaboration across all markets to facilitate uniform practices, expose best patterns and perform monthly service reviews of vendors to ensure that the service provided is at the right level Articulate the desired service management expectations across all relevant markets as part of the technology plan and facilitate monitoring for all critical customer facing systems across all markets in the Group. Oversee execution, quality of service and stability of domain solutions delivered via country and shared execution capabilities. Assess application health, key incidents in order to influences the future state architecture and toolbox solutions. Product Define and maintain the related technology vendor selection criteria for use by country operations to achieve alignment with the technology plan delivering the Business Line or Corporate Function product solutions. Understand maturity of local technology partners and vendors and ensure that vendors are portable between countries/regions (were required), to deliver on desired IT blueprint across the markets in Group. Risk, Regulatory, Prudential & Compliance Assess and communicate service risks and the potential impact of planned production changes across all markets in the Group in order to preserve stability. Monitor the performance of Group and local technology vendors to improve the efficacy of implementation in the local market. Represent the portfolio in relevant Group Forums (e.g. Always on forums and committees) ensuring appropriate evaluation and remediation of end of life/out of support solutions and that relevant information is disseminated Monitor adherence against defined standards, tools and frameworks to facilitate achievement of outcomes for the business line or corporate function across all markets. Participate in governance processes to decide deviation from toolboxes. Data Provide information on the toolbox implementation, execution, local vendors and partners as required as input to cross- functional management of information, reporting and technology across the portfolio Analyse the performance and stability trends of individual services in Country or Group; identifying and making recommendations for incremental improvement by engaging with the execution teams. Perform service trend analysis and consolidated Quality of Service reporting identifying performance, remediation and optimisation items across Pan African implementations. Financial Management Perform service volume and cost driver analysis understanding how it impacts on the total cost of ownership (TCO) as an input to the budgets and financial planning for the portfolio. Support the CIO to ensure completeness of service budgets by checking that costs are included as per capacity plans for Software Asset Management, all people and infrastructure costs and vendor and third-party costs are included Analyse actual versus budgeted volumes and cost drivers ensuring service cost and volume transparency and the identification of opportunities to drive efficiencies and address cost challenges across the portfolio. Strategy Track business value and toolbox usage, verifying whether solutions and tools are fit for purpose in countries/markets to meet service management expectations and service clients adequately. Formulate a multi-year service strategy to enable delivery on the value proposition, keeping services aligned with evolving business needs, solution design, planned service investments, to ensure stability and availability Identify strategic suppliers to the group or in country and align services where required People Ensure common communication standards to business stakeholders across all execution areas. Lead communication to impacted Group Business Line or Corporate Function stakeholders during high impact service impact and restoration events. Define the communication strategy, solution relevant to the Business Line or Corporate Function in the Toolbox to ensure clarity on communication to clients. Preferred Qualification and Experience First Degree in Information Studies First Degree in Information Technology 8-10 years experience in Technology business partnering, strategy and planning - Experience Description - Have knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries. 8-10 years experience in Technology Practice (Domain) Management and Leadership - Experience Description - Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks More than 10 year experience in Technology Partnering & Service Management - Experience Description - Broad experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices. Knowledge/Technical Skills/Expertise Knowledge of Banking & Financial Service - Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to the Banking and Financial Services industry. Organization Change Management - Defining and managing the process of deploying and integrating IT capabilities into the business in a way that is sensitive to, and fully compatible with, business operations. IT Risk Management - The planning and implementation of organization-wide processes and procedures for the management of operational risk. Service Level Management - Service Management Processes - Knowledge and understanding of types of services agreements (operational level agreements and service level agreements), the negotiation of service levels, service monitoring and business engagement around appropriate service levels.Refers to the required knowledge and experience to plan, implement and control service provision using service management frameworks. Data Analysis - Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others. Financial Management (IT) - The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring that all governance, legal and regulatory requirements are complied with. Stakeholder Management (IT) - The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Head, Service Portfolio Delivery, ETS - PBB to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 18 countries across the African continent. Job Purpose To provide strategic leadership as service owner, accountable for end to end delivery, cost of contracted Business Line Services. To co-ordinate full service value chain (all service contributors: internal, external suppliers/vendors). To partner, ensure strategic service alignment with Group Business Line CIO, executing on standards, toolboxes. To provide operational leadership, direct, plan, organise, control delivery, maintenance of business solutions, features to countries, regional hubs. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance - Oversee and ensure that the Group Technology Risk Management minimum standard isadhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. - Collaborate with Service & Commercial Management to direct and participate in communication with Group Business Line CIO structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans. People - Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams. - Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets. - Provide strategic direction to the teams by leading and guiding their output in line with the service expectations, contracted delivery and Group Business Line strategic technology plan. Interview, recruit and select leadership teams that have the right technical and personal abilities to help further ETS' mission. - Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks. Strategy - Transpose ETS business and functional strategy onto operational targets and plans for the execution of delivery for the Business Line, whilst ensuring strategic alignment with the Group BL technology plans, delivering to and influencing the standards and toolbox. - Oversee and direct the specific product or service delivered from the regional hub, as an extension of the service delivery portfolios. Service owners will still be accountable for the output of the regional hubs and integrating it back into a contracted service to a country on the Business Lines behalf. - Actively align with the Group Business Line Technology plan by fostering a strong working relationship with the Group BL CIO organisation participating and influencing strategic road maps and plans based on country priorities. - Align with Group Business Line on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage day to day supplier relationships and performance. - Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams Client - Deliver the desired customer experience and service management expectations across all relevant markets (contracted countries) as part of the realisation of the Group Business Line technology plan, executing against and influencing standards and toolboxes. - Drive a culture of service excellence and consistent client experience on behalf of Group Business Line aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence. Technology & Architecture - Drive, assist or support programme execution remaining accountable for the end-to-end delivery of all the identified programmes in the Service portfolio, engaging Group Business Line CIO and business leaders (Product Owners) and overseeing Service portfolio level reporting. - Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements. - Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation. - Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness. - Identify service operation requirement for the Service Portfolio and provide service support communicating Quality of Service concerns and outages to Group Business Line CIOs, Technology Domains and CTO. Ensure implementation of incident management with tiered support and within SLA requirement, Event and Problem Management. - Draw on experience to focus on optimisation initiatives to better service execution and achievement of service levels following commercial pragmatism and managing the key cost drivers of the service. - Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices). - Contribute to the overall success of ETS service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the Service Portfolio based on usage/consumption and forecasts. - Collaborate in ETS processes to aggregate and visualise cross service delivery by contributing to the creation and maintenance of the integrated delivery plan. Proactively identifying conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders. - Assume overall responsibility for effective Portfolio, program, project management and Delivery capabilities delivering a broad range of contracted IT services, executing against standards and toolboxes and continuously optimising service aimed at the efficient and effective provision of IT services. - Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models. Data - Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems. - Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels. - Analyse and interpret the Service Portfolio velocity and performance, formulating approaches and action plans to achieve optimal efficiency in the application of resources (time, people and investment) and Agile ways of working. Product - Direct and deliver contracted Business solutions and features coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements. - Integrate technology best practice and information security standards to allow for legitimate, reputable solutions delivered to relevant markets. Financial Management - Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the health of the Service portfolio unit in consultation with Group IT Finance. - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. Preferred Qualification and Experience Qualifications : - Post Grad Degree in Information Studies/ Information Technology - Relevant industry specific certification/ membership Experience : 5-7 years: - Proven track record engaging and building strong relationships with senior stakeholders (Group Business Line Heads) in corporate environment. Show understanding of complexities of implementing central systems and applications for distributed use. Knowledge of regulatory and compliance requirements related to African regions implementations will be beneficial. 8-10 years: - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. - Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies Knowledge/Technical Skills/Expertise Vendor Management - IT Strategy & Planning - Stakeholder Management (IT) - Financial Management (IT) - IT Service Strategy - IT Resources Planning and Evaluation

Job Details Marketing: Defining, marketing and protecting the Standard Bank brand across our business - including specialist advice and activity for specific countries and business units. Job Purpose This position is responsible for leading the planning and execution of digital marketing efforts, focusing on digital innovation and experience ; brand marketing, display, SMS, and omni-channel strategies to drive traffic, revenue and new customers with a strong focus on integrating new emerging technology and innovation. Key Responsibilities/Accountabilities Digital experience and Engagement Directs the user experience across websites, applications and other channels to develop innovative, meaningful and differentiated digital experiences Transforms media and site analytics into actionable strategies that can be implemented across the full spectrum of marketing and communication activities Collaborate with Digital Innovation and Business teams throughout product design to ensure delivery meets requirements and expectations Focus on driving digital first strategy; help to ideate, adopt, and integrate strategically aligned emerging technology throughout the company and becoming a champion of digital innovation throughout multiple touch points for our consumer. Drive an integrated omni-channel approach in creating marketing programs to drive upper funnel awareness Lead our growing display programs, optimizing programmatic display buys, identifying new segments, managing concurrent campaigns, managing creative asset delivery, timely launches, effective delivery, media buying and post-campaign reporting. Build out and maintain a full SMS strategy working with multiple departments to get buy-in ultimately growing the database with customer information and provide a great experience for our consumers Direct and coordinate Communications content for both External and Internal audiences Strategically lead the content and look and feel of all communication platforms in the country/Business Unit to ensure that they are in line with the user requirements and brand guidelines and deliver to what matters to all our target customers and segments with local nuances. Drive content development programmes where necessary to ensure content project plans are delivered and that content refreshes and updates managed appropriately. Drive content syndication and integration across and between all platforms where necessary Optimise usage of the web content management system/s that power the sites in your portfolio, working closely with IT and the vendors to ensure that all relevant features are used optimally and that relevant team members/stakeholders are trained appropriately Ensure that content management processes and workflows and governance processes are in place to ensure audit trails are in place and all compliance requirements are met. Ensure that brand equity & reputation is protected across all activities driven. Collaborate with marketing managers, business stakeholders and specialist teams to ensure the content supports and aligns with marketing and eCommerce objectives. Utilize strong analytical ability to evaluate end to end customer experience across multiple channels and customer engagement points in order to make recommendations to improve content. Collaborate with the all-Digital Marketing teams to continually research and identify opportunities to enhance the online customer engagement experience to continually optimise content on the platform/s in your portfolio. Website and Digital Marketing Properties Management Understand the Digital Presence, Digital Marketing Eco-system and strategy for Stanbic Bank Monitor and evaluate all the digital presences within the portfolio to ensure they are up-to-date and relevant and that they comply with the content, Brand and CI guidelines. Source statistics on usage for all digital presences in your portfolio and provide reports that are relevant to various stakeholders' requirements. Research and guide on latest digital trends in digital platforms and promote best practice. Manage banner bookings and the banner schedule and ensure all digital presences reflect the bookings made. Drive and/or participate in digital presence development projects ensuring that marketing play a key role in all content management Develop and embed all content management, design and Analytics processes and operating models through strong collaboration with all key stakeholders and driving change management processes where necessary Ensure that projects are delivered on time by problem solving, facilitating solutions and, where necessary, escalating significant delays to the project managers (business unit marketing manager). Identify opportunities to improve the digital presence processes, governance, documentation, templates and outputs in line with business requirements. Manage the development of digital platforms strategies, planning and execution Help implement integrated digital and social media marketing strategies (including social, mobile, email and web) for the country/Business Unit, working closely with the External Affairs and Corporate Communications Senior Manager, Marketing team, Group Digital Marketing, Social media teams and agencies to drive a consumer focussed solution. Develop and implement strategies to increase online traffic to Stanbic Bank websites and digital platforms and social media platforms aligned with business objectives. Work closely with eCommerce Marketing teams to ensure activities are aligned. Ensure effective implementation of digital marketing campaigns for the brand and products and services by providing campaign strategy, planning and measurement factoring in business goals and strategies. Develop an in-depth understanding of the digital user experience design processes and customer experience strategies ensuring that digital activities support, enhance and/or influence them where appropriate. Participate and be integral to the overall marketing and communications strategic planning for the county/Business Unit. Act as thought leader and educate the business units and marketing teams on the power of best practices and emerging opportunities in your area of specialisation. • Research and keep up to date on digital, direct and social media trends and recommend new ways in which innovations can enhance the effectiveness and performance of activities. • Partner with all parts of the business such as IT, Digital Banking, Group Interactive Marketing and Social Media teams, working in embedded and/or cross-functional teams where necessary. Manage Digital Marketing Resources. • Oversee the development and maintenance of allocated budgets that are consistent with the financial guidelines provided by the business unit and Marketing and Communications. • Demonstrate return on investment of internal communications, Public Relations, digital, direct and social media marketing activities. Preferred Qualification and Experience Degree in Digital Marketing/ Bachelor of Commerce- Digital and Social Media Marketing Diploma in Communications and Digital Marketing Minimum 7 years' experience in Digital Marketing and User Experience Design Memberships to professional bodies, is added advantage Knowledge/Technical Skills/Expertise Behavioural Competencies Exploring Possibilities Providing Insights Developing Strategies Upholding Standards Convincing People Embracing

Job Details Compliance Job Purpose To provide input into the strategy and to assist in the strategic execution in the business Financial Crime Compliance risk management functions and business partnering initiatives, as pertains to Anti-Money Laundering (AML) & Counter Financing of Terrorism (CFT), Sanctions, Anti-Bribery and Corruption (ABC) and Prevention of Facilitation of Tax Evasion (PFTE), in order to discharge Financial Crime Compliance risk management processes as required by relevant regulatory and supervisory requirements, policies and minimum standards. Key Responsibilities/Accountabilities Support the Chief Compliance Officer in providing effectively advise, guidance and service to the Bank on matters of Financial Crime Compliance, being Anti-Money Laundering & Counter Financing of Terrorism, Sanctions and Anti-Bribery and Corruption Ultimately responsible for ensuring the embedment and enforcement of an adequate and effective AML Program in Stanbic Bank Zambia/Standard Bank Accountable for ensuring the submission of regulatory reports to regulatory authorities and Standard Bank / Stanbic Bank Subsidiary regulators as required Develop and build relationships with key stakeholders, being the Business, Corporate Functions, Supervisors, Correspondent Banks and external stakeholders and regulators Ultimately accountable for identifying and ensuring the specific training needs and regulatory requirements within Standard Bank / Stanbic Bank Subsidiary are addressed. Escalate breaches and incidents as per the appropriate escalation processes, including appropriate participation in the remedial actions Provide effective leadership of the AML Unit within Compliance by developing a high performing team through embedment of the bank's performance process, regular performance feedback and coaching Preferred Qualification and Experience First Degree in Law/Finance Accounting/Business Studies Certification in AML risk management/Postgraduate Degree added advantage 3-4 years experience in investigative analysis, legislative interpretation and regulatory intractions Knowledge/Technical Skills/Expertise Transaction or Client Monitoring Regulatory Engagement Business Engagement & Partnering

Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production Job Purpose To lead the design and implementation of the bank wide digital strategy to enable digital organisational transformation initiatives that support organisational growth, digital sustainability, commerciality and market competitiveness. Key Responsibilities/Accountabilities Strategy development In partnership with the Business Unit Heads lead the development and ongoing evolution of the bank wide digital strategy, in line with the overarching digital strategy. Provide subject matter expertise and counsel to the leadership team to facilitate the achievement of the digital strategy. Implement digital banking strategy aligned to Africa Regions digital banking strategy to maximize both market and wallet growth across the business. Partner with function heads across customer segments, marketing, product management, training, customer experience, finance, operations and distribution to align and prioritise investment and execution plans. Lead the strategic development of the banks digital solutions offering, including creative, user experience and technical to ensure we're abreast of, or indeed ahead of, best practice in the industry Drive increased adoption and usage of the bank's digital self-service capabilities and drive sales capabilities by conducting capability build sessions with branch frontline teams. Work with Learning and Development colleagues to develop learning materials with a focus on e-learning and simulations. Participate in the selection and relationship management of key suppliers in the digital space. This includes technology suppliers (such as application developers) as well as marketing suppliers. Maintain a clear command of competitive capabilities, as well as a clear command of existing and emerging technologies and vendor capabilities. Measures: Articulated data strategy cascaded across the business units 100% adoption of data culture Lead the digital transformation agenda across the bank Serve as the BU executive sponsor for digital transformation and process innovation. Support the BU create a culture of digital driven transformation and enable the desired behaviour shift. Promote the use of emerging technologies and alternative delivery methods in business planning to enable longer-term relevance and competitiveness. Define business requirements for digital transformation in order to deliver customer experience Guide business and IT on business requirements to ensure that process and system developments result in improved customer experience aligned to the digital strategy Develops business cases (aligned to business and IT architecture) to support the business requirements Design process as per business requirements to improve customer experience Measures: Projects on time, within budget and meeting expectations Improved customer experience Strategic enablement and tactical Planning Work with direct reports to translate the digital strategy into annual objectives, business plans, initiatives and transformation programmes that serve the internal and external customers, ensuring vertical alignment and horizontal integration with other interfacing strategies. Develop and drive the implementation of the digital roadmap, together with channel management, customer journey and user experience and online brand execution to ensure delivery of the BU digital objectives to enable competitive differentiation in the market place in alignment with the broader CIB digital strategy and the Group digital strategy. Digital solutions delivery and Commercialization Lead the effective achievement of the bank digital strategy and growth of the offering spectrum through the incorporation of digital solutions into both existing and new client offerings. Oversee the ideation, incubation, build and scale phases that enable faster and more consistent experiences to market Improve existing customer journeys based on analysis of customer behaviour, adoption and utilisation patterns and performance of the channels. Drive forecasting and monitoring of digital usage and develop execution plans to boost adoption of service capabilities and achieve customer satisfaction and self-service usage targets. Work with internal teams across products, marketing, distribution and customer service areas to enhance brand perception, customer satisfaction and support activities to increase active customer usage the digital channels and alternate business channels. Work with the Digital Channels customer experience and strategy team to understand prevailing digital banking trends. Use the information when participating in the design of innovative and customer focused solutions. Drive in-country capabilities around distinctive customer experience, revenue growth, retention and cost savings through the increased utilisation of digital channels. Identify opportunities that allow the creation of new local transactional or sales partners (such as retailers) or to share existing platforms where appropriate Develop strategy and manage business performance for solutions and innovation Manage Innovation Hub function across bank operations and ensure an embedded innovation capability across the area, encouraging creation of new ideas and solutions. Define innovation roadmaps for each business unit within the bank. Execute Global strategy to ensure effective use of the Innovation Hub globally. Drive the prioritisation of innovation ideas across bank wide operations. Convene and chair Innovation Hub judging panel to adjudicate innovation ideas. Convene and chair Innovation Investment Committee to own pool of funds and allocate to innovation projects that qualify. Create regular innovation campaign across the bank. Create and Implement innovation campaigns to drive key business imperatives and challenges Process optimisation and project management Standardize client-facing processes end to end based on desired client experience; reducing process steps by 60% and cycle time by 80% from customer on boarding to customer off boarding. Standardize processes and supporting platforms to drive digitization of client experience across all customer touch points Drive product and market research to ensure that channel offerings are user friendly, relevant and cost efficient. Recommend and implement trade-offs between the level of customization and the value perceived by the client while using a structured, consistent methodology to drive change Use digital media to create better front-end client interactions (paperless statements, tablet interfaces, etc.). Implement straight-through processing to avoid manual processing intervention. Integrate and align process-centric IT operations capabilities Measures Percentage reduction in back office process steps Percentage reduction of cycle time for on boarding Percentage automation of manual back end processes People management Develop a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Address poor performance. Motivate team members and ensure that they receive recognition for work well done. Determine development needs of the team and ensure that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed. Maintain a succession plan for the team by reviewing the skills of the team at least twice a year and having career conversations with them. Interview and recruit new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner. Create workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year. Use workforce plans to obtain headcount approvals on an annual basis and as input into the financial budgeting cycles. Create quarterly leave plans to ensure adequate coverage. Approve leave requests and leave sale requests. Obtain a thorough understanding of the business strategy and translate it into team deliverables. Provide input into the setting of in country digital targets for digital business conversion as well as channel revenue. Measures Percentage achievement of staff engagement rating Percentage staff productivity Risk and Compliance Management Review the overall risk and compliance pertaining to digital banking. Highlight key and common risks and initiate innovative risk mitigation measures. Review product and channel control requirements at least annually to determine if they are still adequate to mitigate risk to the desired level. Work with assurance teams and internal audit to scope reviews and audits. Own and agree remedial actions for audit findings. Ensure that the digital channels teams understand compliance requirements. Call for support from the Compliance Officer when required. Initiate and drive business continuity plans; and ensure that they are aligned across the business area. Monitor progress on corrective actions after BCM tests. Participate in the development of operational risk tolerance thresholds. Actively work to minimise the economic capital allocations for operational risk. Measures Satisfactory audit rating Satisfactory compliance rating Preferred Qualification and Experience A Master's degree in Business Commerce or Information Technology or relevant field of study is preferred. Seasoned managerial and senior managerial experience with strategic leadership and management experience Capability to lead business and / or functional teams 7-10 years experience in Information Technology is preferred Experience leading transformational projects with a strong technology component, demonstrating the realisation of the business objectives and affecting client experience. Experience in working with cross-functional business stakeholder groups in order to facilitate ideation and solution design, ensuring that initiatives have client and business relevance and can technically be solved using emerging technologies. Experience in ensuring the commercial viability of digital solutions and creating value for clients, shareholders and business. Experience in applying new and emerging technologies in a dynamic environment and leading the organisational effort in adopting these new technologies and their related solutions. Experience in engaging the organisation in order to get alignment with digital governance as well as standards adaption to action 7-10 years in Business Support, Analysis and Design ***Ware an equal opportunities Employer Knowledge/Technical Skills/Expertise Customer and Client Focused Innovation Risk management Driving delivery of results Inspiring Performance for Execution Strong understanding of regulatory obligations in the banking industry Proven ability to source market and client data

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Reports to the Head of Regulatory Operations, regarding the management of the total portfolio of potential and existing non-performing loans for Personal and Business Lending, Vehicle and Asset Finance (VAF), Card and Home Loans. To control and improve provision adequacy, collections, system developments, legal costs and collection strategies through the introduction of best practice and maintaining appropriate and uniform collections policies and practices across all portfolios. To provide assistance to our business partners on deteriorating risk accounts, to prevent such accounts from becoming non-performing loans. To ensure that staff are competent and trained and that the correct culture and leadership qualities are introduced and maintained. Key Responsibilities/Accountabilities Operational Effectiveness Assumes full responsibility and accountability of the total portfolio of potential and existing non-performing loans under the control of the Deceased Estates & Insolvencies Department. Accountable for collection rates to be maintained at an agreed percentage of gross monthly average assets under management. Ongoing communication with Managers, Team Leaders and staff regarding the need to ensure continual compliance. Monitors, manages and controls within budget or alternatively agreed guidelines: Provision adequacy; Collections; Outsourcing and Operational expenditures Introduces and maintains new collection strategies and campaigns. Ensures that Managers, Team Leaders and staff, at all times, are skilled and training is constantly receiving attention. Controls and maintains management information. Liaises with business partners on developments within all portfolios product and their needs. Attends to all escalated matters. Attends to any ad-hoc functions. Financial Ensures that the age of the book is in line with the required time value of money and KPI's set. Ensures Departmental Targets are met and exceeded. Ensures that there are no counter claims against the Bank in respect of any matter. Authorizes write offs in the event of a shortfall. Monitors the legal costs charged by the panel attorneys and ensures payment of the invoices within the agreed turnaround times Risk and Compliance Ensures compliance with agreed levels of authority for own area and with all applicable laws, regulations, group policies and procedures Checks for risk implications and in need, refer to fraud Keep abreast with new policies and procedures at all times Complies with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters. Maintains high ethical standards to prevent market abuse. Reports any breaches and exposures to the business unit head and/or the division's Regulatory Compliance Officer. Adheres to credit policies and procedures People management Responsible for inspiring, motivating, leading and managing the deceased estates and insolvencies department Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job. • Ensures skills assessments and competency-based training takes place as and when required • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these • Creates an environment in which learning and development are emphasised and valued • Takes personal responsibility for coaching and mentoring others • Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports • Promotes a culture where the values of the Bank are seen to be ‘alive' • Ensures the implementation of the leadership promise engagement • Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis. • Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork • Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the deceased estates and insolvencies department. • Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources • Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs • Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures Key performance measure • Optimises collections in the department • Manages age of matters within agreed timelines • Effective people management • Adheres to regulatory requirements • Reviews and maintains process/systems that will optimise efficiencies and effectiveness • Managing costs within agreed budget Preferred Qualification and Experience • LLB degree • Aipsa Insolvency Diploma • 5 years' experience in collection/recoveries to provide a broad based understanding of the various business units. • An intimate knowledge and experience of managing staff in a large operation with manual and automated processes functioning in parallel across the customer service value chain in a production and/or a financial services industry. Knowledge/Technical Skills/Expertise • Computer literacy (ie MS Office, Credit systems ie Siccs, Cacs, NT2000, OS2, CDDS, TCS) • Insolvency Act • Administration of Estates Act • Companies Act 71 of 2008 • Civil Procedure • Basic Conveyancing knowledge • Sound knowledge of the banking products and credit • Understands and working knowledge of credit systems • Good knowledge of debt collections, legal actions, and insolvency processes • Good knowledge of collateral / securities and the realisation thereof. • Intermediate branch network knowledge. • Good knowledge of the control of bad debts and laid down criteria in respect of law costs, interest in suspense, notional interest, routine and accounting procedures • Understands the Code of Banking practice and branch accounting systems and procedures

Job Details Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production. Job Purpose Provide strong management and operational support to the Chief Information Officer (CIO) in the management of the Bank's Cyber and Information Technology and Security Risks. Provide oversight with the implementation of the Bank's Information Technology and Cyber security programs and enforcement of the related policies to provide assurance of compliance with Cyber security and other Information Technology and Information Risk policies and requirements as a key enabler to achieving the business objectives of the organisation in the Bank. Key Responsibilities/Accountabilities Develop and deploy the Cyber Security program and framework: Ensure implementation of the cyber and information risk management strategy in line with the Bank's strategy, frameworks and policies. Ensure that the Bank maintains a current enterprise-wide knowledge base of its users, devices, applications and their relationships, including but not limited to: Software and hardware asset inventory; Network maps (including boundaries, traffic and data flow); and Network utilization and performance data. Design cybersecurity controls with the consideration of users at all levels of the Bank, including internal (i.e. management and staff) and external users (i.e. contractors/consultants, business partners and service providers). Develop cyber related trainings and awareness programmes to improve technical proficiency of staff including executives. Ensure that regular and comprehensive cyber risk assessments are conducted. Ensure that adequate processes are in place for monitoring IT systems to detect cybersecurity events and incidents in a timely manner. Reporting to senior management and appropriate governance committees at agreed intervals on the following: Assessment of the confidentiality, integrity and availability of the information systems in the institutions. Detailed exceptions to the approved cybersecurity policies and procedures. Assessment of the effectiveness of the approved cybersecurity program. All material cybersecurity events that affected the institution during the period. Ensure timely update of the Cyber Incident Response Plans and Business Continuity Plan (BCP) based on the latest cyber threat intelligence gathered. Ensure the roles and responsibilities of managing cyber risks, including in emergency or crisis decision-making, are clearly defined, documented and communicated to relevant staff. Incorporate the utilization of scenario analysis to consider a material cyber-attack, mitigating actions, and identify potential control gaps. Ensure frequent data backups of critical IT systems (e.g. real time back up of changes made to critical data) are carried out to a separate storage location. Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to ensure that the institution can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber-crime. Optimise the risk profile in the business units: Ensure that Information Systems meet the needs of the Bank and the ICT strategy, in particular information system development strategies, comply with the overall business strategies, risk appetite and ICT risk management policies of the institution. Review all material planned changes in the business - strategy changes, product changes, segment changes, system changes and process changes - and provides a view of the potential risks that the changes may bring into the organization. Contribute and provide input to the business unit Management Committees including the New Product Committee and other relevant executive committees (as required) and critically reviews all business cases for these changes. Reviews control measures that have been designed for changes and provide guidance to process and policy owners on improvements required prior to implementation. Engage and liaise with the Bank's Financial Crime Control (GFCC) and Information Risk function as subject matter experts. Conduct reviews of Manco reports and minutes to ensure two-way completeness of key IT and Cyber risk issues. (Shared responsibilities with functional area product line managers. Reports to reflect any key risks/issues highlighted in functional area reports. Conduct analysis of business impact and contributes to the formal process of driving risk acceptance for residual risk. For items where the residual risk is too high, prepare recommendations to decline the requested change, and escalate to senior management for consideration. Ensure appropriate processes to facilitate tracking of control remediation. Efficient and Effective Delivery in business unit: Determine fit for purpose IT and Cyber Risk scenario's to drive capital anticipation in business units. Oversee development of IT risk and Cyber risk management plans with the business unit leadership in line with risk assessment results. Align monitoring activity with Internal Audit and compliance scope of reviews to ensure collaboration and to avoid duplication. Track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the IT and Cyber risks and control environment. Ensure IT and cyber risk incidents are captured on the bank's operational risk system. Reviews system reports that provide information on incidents logged. Conduct detailed analysis of recurring issues and performs root cause analysis. Manage change risks in the business units: Aid in determining high risk and/or high impact projects/programs/initiatives within the line of business. Conduct high level assessments of IT and Cyber risks throughout the life-cycle of projects/programs/initiatives to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live. Deliver value-adding risk assessments and advice to IT and cyber risk strategic and other initiatives to ensure changes to the risk profile are properly quantified and mitigated/managed within agreed risk appetite. Organisational Health: Live the IT function values: Coordinate efforts with broader team members to minimize duplication of effort, maximise efficiency and value for money. Take accountability for the overall achievement of own goals in people matters, customer experience, financial performance, risk, compliance and governance. Analyse effectiveness of cross-functional processes and systems in place in the area and identifies areas for improvement. Agree and manages services levels with stakeholders Compliance Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office. Stakeholder Engagement: Builds and maintain credible relationships with stakeholders, including Group IT, IT Security and Information Risk Management, Exco and senior management, internal and external audit, peers and Industry forums. Preferred Qualification and Experience First Degree in Information Technology or Computer Science Other qualifications, certifications or professional memberships Information security risk certification. Network risk acumen an added advantage. Risk Management qualification an added advantage. Experience in Banking operating systems, processes and controls. 5-7 years of experience in IT. At least five years of experience at middle/senior level management within Information Risk and IT security or assurance functions. Practical knowledge of risk and control frameworks and application in financial services industry. Be fully conversant in risk appetite, risk response and process improvement concepts. Knowledge/Technical Skills/Expertise Competency Label: Risk/ Reward Thinking Competency Description: The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required Technical competency 2* Competency Label: Risk Identification Competency Description: The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 3* Competency Label: Risk Response Strategy Competency Description: The ability to facilitate the creation and adoption of an appropriate risk response strategy and to assign ownership for the risk response. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 4 Competency Label: Risk Measurement Competency Description: The ability to define and analyse risk identification information in a quantitative and/or qualitative way Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 5 Competency Label: Risk Reporting Competency Description: The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 6 Competency Label: Evaluating Risk Management Effectiveness Competency Description: The ability to determine if risk management and control measures are achieving the desired results and mitigating risks at the expected level Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 7 Competency Label: Risk Acceptance Competency Description: The ability to facilitate a formal acceptance process of reviewing and accepting residual risk, depending on the outcomes of risk identification and measurement. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose Responsible for the end to end processing of Export Letters of Credit to ensure that transactions are in accordance with international standard banking practice, rules and regulations with a view of avoiding reputational and financial risk for the Standard Bank Group. Key Responsibilities/Accountabilities Advising and Amendment of Export Letters of Credits Conduct due diligence and workability checks on the incoming Letter of Credit this includes regulatory and compliance checks Assess all requests for confirmation on Letters of Credit and submit requests to the relevant area for approval Perform an intermediary role by re-issuing Letters of Credit received from the Issuing Bank to the Second Advising Bank Advising of Export Letters of Credit to both domestic and foreign entities Assign proceeds under Letter of Credit transactions where requested by the client/foreign banks Identify opportunities to cross sell and submit these to the relevant Sales areaDocument Checking of Export Letters of CreditPerform checking of documents presented in accordance with the terms and conditions under the Letter of Credit and subject to International Standard Banking Practice (ISBP), ICC Uniform Customs and Practice for Documentary Credits (UCP) 600, International Standby Practice (ISP) 98 rulings where applicable Performing the necessary 2nd and 3rd checks on documents for confirmed letters of credit and high value transactions Disburse documents in accordance with client or foreign bank instructions Arrange for collection and delivery of shipping documents with various courier companies Handling and resolving all disputes related to discrepant documents with clients and banks and/or escalate to Team Leader/Manager and/or relevant stakeholders if needed. Notify Bank Sector Confirmations on all drawings made under utilization of a confirmed Letter of Credit Documents sent on approval basis to be queried for acceptance/payment Process reimbursement claims in accordance with Uniform Rules for Reimbursement Act in accordance with relevant client and foreign bank instructions Escalation to Sales for client education on Export Letter of Credit processing Ensure that all physical documents are securely stored and annotated in a locking away registerPayment of Export Letters of CreditsProcess reimbursement claims/settlements in accordance with Uniform Rules for Reimbursement Act in accordance with relevant client and foreign bank payment and standing instructions Assess all requests for discounting on letters of credit and submit requests to the relevant area for approval Apply for spot covers, deliver Forward Exchange Contracts and draw down/credit Customer Foreign Currency Accounts as per clients instructions Request Bank Sector Operations to place funds for Cash Covered transactions. Prepare cash entries and submit for processing to the relevant area Effect discount payments on financed drawings Escalate all outstanding requests for payment instructions to the relevant stakeholders Advise clients upon receipt of funds and request relevant payment instructions Diarise for repayment of discounted and/or refinanced drawings Process all refinance requests received from the foreign bank and ensure that the beneficiary is paid accordingly Provide mark- up details to Nostro on finalized drawings Perform controls, administration and reporting duties across all Letter of Credit functionsIdentify Combatting Terrorist Financing (CTF), Financial Intelligence Centre Act (FICA) and Anti Money Laundering (AML), Sanctioned affected transactions that would require additional approval to determine internal compliance regulations. Refer all suspicious transaction as per Suspicious Transaction Reporting (STR) Correctly report all transactions to the South African Reserve Bank (SARB) when performing Balance of Payment (BOP) across all functions Scrutinize all reports timeously and thoroughly to ensure all appropriate action is taken in respect of exceptions and relevant comments are annotated on the report Process all manual entries timeously to avoid unreconciled entries on a daily and monthly basis on the Forex Settlement Suspense Account and Rejected Transfers Account Report all system issues and operational incidents to management Look up of all outstanding entries on the relevant Nostro/Vostro accounts and be able to reconcile items on a daily basis Complete and submit daily productivity sheets to Team Leader Engage with client on a face to face basis by assisting with relevant requests and documentation Capture and/or release all transactions on the relevant trade processing system in line with limits/levels of authority Perform due diligence on all transactions received by adhering to checklists Monitoring the relevant workflow system for all incoming work to be processed by continuously checking relevant queues and allocating work Uploading supporting correspondence/approvals to the relevant workflow system Apply correct pricing to all letters of credit by referring to relevant pricing schedules and SharePoint inclusive of concessionary pricing Accurate processing of relevant SWIFT message types by adhering to SWIFT standards Ensure no revenue leakage through accurate processing of commissions Issue manual invoices for non-Standard Bank clients to recover outstanding charges Perform signature verification in accordance with mandates held Support change initiatives Adhere to fax/email indemnity policy when processing all client instructions Provide excellent customer service Proactively keeping all internal and external clients and stakeholders informed Provide excellent customer service through error-free processing in order to ensure that Customer Survey Index targets are achieved Assist Service, Sales and Relationship Managers with operational requirements on Documentary Credits Ensure Service Level Agreement is adhered to provide a high level of customer service Adhere to International Standards of Organization (ISO) procedures, working instructions and policies Preferred Qualification and Experience Qualifications Minimum qualification 1 Certified Documentary Credit Specialist (CDCS), Minimum qualification 2 Certificate in International Trade Finance (CITF), Experience Experience required 1* Job Function: Global Markets Job Family: Foreign Exchange Years: 3-4 Years Experience Description: Experience with spot transactions, forward exchange contracts, options, swaps, foreign currency accounts, Nostro and Vostro accounts, exchange rates, balance of payments, exchange control, Nostro/Vostro reconciliation, SWIFT concepts, trade finance, have knowledge and experience of Trade products (Letters of Credits - Standby/Commercial/Revolving, Open Accounts), , Sanctions/compliance. Experience with all relevant publications governing Letters of Credit such as International Standard Banking Practice, Uniform Customers and Practice for Documentary Credits, International Standby Practices, Uniform Rules for Bank - Bank Reimbursements, International Commercial Terms (Incoterms) and ensure correct application of these rules Experience required 2 Job Function: Risk Management Job Family: Risk Mitigation Years: 3-4 Years Experience Description: Identify and understanding risk (financial, reputational, regulatory, credit and documentary risks)as it relates to Letters of Credit and understanding the reporting processExperience required 3: Job Function: Personal and Business Banking Job Family: Customer Service Years: 3-4 Years Experience Description: Experience in dealing with various stakeholders and managing their expectations. Customer service oriented. Ability to understand customer needs and requirements. Ability to resolve client queries. Ability to deal with difficult and demanding customers. Experience preferred 1 Job Function: Global Markets Job Family: Foreign Exchange Years: 3-4 Years Experience Description: Experience with spot transactions, forward exchange contracts, options, swaps, foreign currency accounts, Nostro and Vostro accounts, exchange rates, balance of payments, exchange control, Nostro/Vostro reconciliation, SWIFT concepts, trade finance, have knowledge and experience of Trade products (Letters of Credits - Standby/Commercial/Revolving, Open Accounts), , Sanctions/compliance. Experience with all relevant publications governing Letters of Credit such as International Standard Banking Practice, Uniform Customers and Practice for Documentary Credits, International Standby Practices, Uniform Rules for Bank - Bank Reimbursements, International Commercial Terms (Incoterms) and ensure correct application of these rules Experience preferred 2 Job Function: Risk Management Job Family: Risk Mitigation Years: 3-4 Years Experience Description: Identify and understanding risk (financial, reputational, regulatory, credit and documentary risks)as it relates to Letters of Credit and understanding the reporting processExperience preferred 3 Job Function: Personal and Business Banking Job Family: Customer Service Years: 3-4 Years Experience Description: Experience in dealing with various stakeholders and managing their expectations. Customer service oriented. Ability to understand customer needs and requirements. Ability to resolve client queries. Ability to deal with difficult and demanding customers. Knowledge/Technical Skills/Expertise Competency Label: Written Communication Competency Description: Ability to express ideas by means of clear and effective writing, in order to support professional communication internally within the Bank and externally. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Workspace Management Competency Description: The ability to keep a workspace/desk/cubicle clean, tidy, uncluttered and properly stocked with stationery. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label:Effective Business Communication Competency Description: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Product Knowledge Competency Description: Knowledge and understanding of the features, benefits and pricing of the products and services on offer to customers. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Product Related Systems Competency Description: The understanding of how product applications are captured on systems and the inputs required and outputs received from the systems for customers. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Continuous Process Improvement Competency Description: The ability to review existing processes with the view to find better ways to execute tasks on a continuous basis. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Banking Process and Procedures Competency Description: Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Heart of Customer Experience Competency Description: Within the Standard Bank Customer Experience Framework, the ability to treat the customer with respect and dignity, at a personal level, in a positive and friendly manner. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Mind of Customer Experience Competency Description: Within the Standard Bank Customer Experience Framework, is competent and skilled to enhance the customer experience: the ability to educate a customer. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Attitude of Customer Experience Competency Description: Within the Standard Bank Customer Experience Framework, the ability to represent the values of Standard Bank, take ownership and show passion for customer service. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Client Servicing Competency Description: The ability to respond to client requirements, queries and complaints.Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Handling Difficult Calls Competency Description: Is able to diffuse difficult situations in order to address customer's problems effectively. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Query Resolution Competency Description: The ability to handles queries effectively and formulate appropriate responses. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Handling Difficult Calls Competency Description: Is able to diffuse difficult situations in order to address customer's problems effectively. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Active Listening Competency Description: The ability to question, probe and determine all the information required in order to resolve enquiries from customers.Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Verbal Communication Competency Description: The ability to use language in a business context to clearly express ideas and transfer concepts to others. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Occupational Health and Safety Competency Description: The knowledge and understanding of regulatory requirements that govern the safety and health of employees who work in company buildings. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: ISO9001 Competency Description: Knowledge and understanding of the formal international frameworks for measuring and monitoring quality. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Root Cause Analysis Competency Description: Knowledge and application of techniques that can be applied to determine the cause of process or control failures. Proficiency Level: PROFICIENT - Clear knowledge and application of the concept

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Leads a multi-disciplinary team of CRMs & CROs who effectively and pro-actively manage credit losses through excellent credit risk management in respect of lending portfolios across products and segments (Personal, Lifestyle, Entrepreneur, Business and Agri) and supports Personal and Business Banking (PBB) in achieving their asset growth targets. Supports and proactively leads the team to support business partners and ecosystem methodology in understanding and meeting client lending needs, ultimately supporting the Universal Financial Services Organisation aspiration. Key Responsibilities/Accountabilities Account and limit management: Ensures that team of CRMs and CROs adheres to the policies and guidelines as regards verifying pre- and post- conditions of sanctions, loading of limits, rehabilitation and regularisation of irregular accounts and actioning of various risk management reports. Manages a high risk / high value or complex portfolio of risk groups for which the accounts management duties will be performed. Ensures terms of sanction are met by verifying Pre Conditions as per Credit Sanction for high value / complex facilities or as required by the credit evaluations in the sanction. Regularises agreements, ensuring they are correctly signed and regulatory requirements are met (outside of CRO/CRM mandate or for complex, high value or non-standard facilities). Manages overdue Post Conditions (once-off and ongoing), proactively engaging relationship managers and credit evaluation managers to resolve outstanding conditions. Identifies accounts or risk groups where there are indications of financial stress or declining trends. Attends to loading live limits and adjusting limits or reduction orders for Overdrafts / BRCP / MTL / BTL / Card within Delegated Authority, SLA and laid down procedures. Ensures changes to interest rates and reduction orders are actioned in accordance with risk procedures. Attends to ad-hoc / temporary loading of limits that have been approved by Credit Evaluation on Overdraft facilities within delegated authority and facilitates making funds available to clients timeously. Ensures any Pre-conditions are met before loading such a limit. Resolves escalated queries and complaints timeously to ensure great client experiences and proactive risk management solutions. Supports Credit Risk Officers and Managers in the functions where required due to mandate, complexity or experience. Proactively manages completion of annual reviews and manages overdue reviews with credit evaluations and relationship managers. Actions Internal Audit and Credit Risk Review findings and agreed actions. Through regular hind sighting of Risk functions, identify control breaches which could lead to operational losses and proposes suitable remediation. Identifies opportunities to streamline processes and deliver more effective risk management. Measures: Compliance with agreed SLA. Limits loaded with DA Overdue Post COA target % Overdue annual review target % Timeous actioning of reports and with diligence required as seen by hind sighting / review Complaints Closure of audit / CRR findings within timelines agreed. High risk and distressed account management : Proactive, active & continuous management of Monitoring and Watchlist Accounts for discussion in the monthly Credit Risk Committee meetings. Ensures that team actions Damage Control report / Client Health Check to identify distressed clients or accounts which need rehabilitative actions. Applies a holistic client view (across segments) utilising resources such as daily, weekly and monthly reports (e.g. monthly Health Check Report; Stage 1 & Stage 2 reports) as well as Credit Risk Management systems (e.g. CACS). This requires an ability to analyse information on the reports as well as Credit systems to determine what corrective action will be taken. High risk accounts incorporate accounts in arrears, fraudulent activities as well as other risk which can result in the Bank losing money. Proactively initiates and agrees an action plan / rehabilitation / restructure strategy with Credit Evaluation Managers and Relationship Managers. Takes regular and appropriate rehabilitation action in respect of accounts showing any negative trends. Ensures appropriate and proactive actions are taken by the team. Applies a pro-active and solution orientated approach and drives solution orientation within the team. Involves Business Solutions and Recoveries where required and supports them as needed. Ensures adherence to a rehabilitation plan and reduction orders are diligently monitored. Proactively manages movement between monitoring and watch list statuses in accordance with risk identified and policy. Ensures schedules for High care / Watchlist and Monitoring matters are timeously and accurately prepared. Ensures all temporary excesses that are not reduced timeously are added to the Monitoring list. Initiates issuing of S129 letters of demand as required. Supports Credit Risk Officers and Managers in the functions where required due to mandate, complexity or experience. Measures: Hind sighting of DCR / CHI report actions Rehabilitation of CRC accounts Improved roll rate on Stage 1, Stage 2 and Stage 3 accounts Reduction in impairments through proactive management of watchlist and monitoring names Quality of Watchlist and Monitoring schedules Collateral management : Ensures that appropriate processes are adhered to for collateral release post approval by Credit Evaluations. Ensures the manual collateral spreadsheet is updated. Ensures effective monitoring of pledged share accounts and the attached covenants, as well as share payments within covenants. Manages various requests such as requests for sub-divisions, third party bond applications, release considerations, alienation of land, removal of restrictive title conditions, consent for rezoning, servitudes, establishment of townships, consolidation of property etc Ensures collateral is verified against the Securities Management Systems records when preparing agreements. Identifies opportunities to improve processes and risk management. Measures: Adherence to SLAs Hind sighting to reflect adherence to processes, SLAs and correctness iro completion of tasks. Agreement preparation: Ensures team has the relevant skills to correctly prepare Business Term Loans, Medium Term Loans, Overdraft and Business Revolving Credit Plan agreements, as well variation to these agreements in line with Sanction document from Credit Evaluation Manager (CEM) or Credit Evaluations Officer within delegated mandate and policies. Ensures correctness of agreement and collateral (existing and proposed). Reviews compliance documents to ensure borrower has necessary capacity to execute the agreement. Reviews S 44, 45 & 46 (where relevant) resolutions and ensures correctness thereof. Supports Credit Risk Officers and Managers in the functions where required due to mandate, complexity or experience. Ensures that CROs and CRMs are trained and mandated to draft agreements and check collateral and compliance documents. Measures: Adherence to SLAs Meets error rate thresholds (through hind sighting) Guarantees: Ensures cash cover accounts held as collateral has sufficient funds to cover the guarantee required. Ensures that pledged indicators are loaded to the cash cover account held as collateral. Monitors for regularisation of the collateral. Measures: Adherence to SLA Adherence to process (through hind sighting) Training and mentoring : Ensures that team is upskilled as required to perform credit risk functions, specifically across segments and products. Supports team in adopting changes to processes, procedures and policies ensuring continued stability of the team. Assists with training new staff as and when required and cross skilling of existing staff. Provides credit guidance and advice to business through the sharing of knowledge, coaching and assistance in improving the understanding and quality of credit risk. Attends additional training and learns to enhance credit skills as required. Mentors and coaches team to ensure appropriate skills within the team. Conducts reporting and quality assurance on any other activities in order to facilitate development (hind sighting). Measures: Feedback from stakeholders and team. Skills development of team tracked through cross skilling targets Completion of PDPs for team Management information: Provides input as required for various reports and portfolio management. Extracts insights from the portfolio management and operation reports to ensure productivity of teams and proactive management of credit risk in the portfolio. Prepares monthly management feedback iro performance of the team, operations and asset book. Measure: Stakeholder feedback Actions taken and input provided in response to the portfolio and operational reports Monthly reporting quality and insights Stakeholder management: Builds and maintains relationships within the broader credit team and business stakeholders. Provides guidance on Credit Risk matters and optimises relationships with Business Partners by attending various Connects physically or via Videoconferencing and/or telephone conferencing. Ensures that service is provided to the satisfaction of all stakeholders in terms of service level agreement. Facilitates and participates in Round Table discussions. Attend business and team connect sessions or squad meetings. Measure: Stakeholder feedback Attendance and participation at meetings Project management: Participates in projects and any ad-hoc functions, including training of staff. Implements best practice methodologies in areas of operations and channel management. Participates in and continuously improves on operational processes as required to enable the business to make sound business decisions and deliver to clients. Identifies process changes and engages with relevant stakeholders (e.g., process owners) to effect process or procedural improvements. Standardised and simplified processes and systems that will enable the business to deliver consistent customer experiences. Measure: Projects completed within SLA's and expected outcomes Change management : Champions and participates in the roll out of any new initiatives and encourages and drives adoption of new systems and processes as required. Leads their team through changes providing support to team members. Measure: Adoption and participation rates People management: Manages a team to ensure effective delivery of objectives for the Super Catchment, and ultimately for the Province and the Bank. Develops a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Addresses poor performance. Motivates team members and ensures that they receive recognition for work well done. Determines development needs of the team, specifically identified talent, and ensures that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed. Maintains a succession plan for the team by reviewing the skills of the team at least twice a year and has career conversations with them. Interviews and recruits new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner. Creates workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year. Uses workforce plans to obtain headcount approvals on an annual basis and as input into the financial budgeting cycles. Creates quarterly leave plans to ensure adequate coverage. Approves leave requests and leave sell requests. When required, initiates disciplinary processes for team members. Resolves grievances raised by team members, escalating only if unresolved. Direct Reports 1-10 people. Measure: Effective people management (e.g. performance appraisal discussions conducted; performance contracts in place; job descriptions in place and kept up to date, OHI survey scores and improvement thereof, talent matrix' kept up to date and plans). Preferred Qualification and Experience Minimum Qualification: First Degree-Field of study: Business Commerce A qualification in Credit Risk Management or Credit Diploma or other relevant credit training 5-7 Years experience, good knowledge and understanding of Risk Management, collateral and collection processes within the banking environment. Knowledge of products as offered by SBSA across segments Knowledge/Technical Skills/Expertise Legal Agreements Collections / rehabilitation Fulfillment of loans Financial statement analysis Lending Collateral Collections Credit delivery Growing Capability Leading Courageously Driving Delivery of Results Purposeful Collaboration Holding People Accountable

Introduction Job Purpose: Managing the Bank's loans and advances portfolio in order to minimize loss and grow the portfolio through sustainable lending. Managing the Bank's credit and market risk in the Treasury environment. Specification Key Responsibilities: Ensuring the Bank secures soundly based lending in line with the Bank's business plans. Ensuring strategies, policies and procedures are current (in line with market and client expectations) by monitoring market trends. Assessing loan applications within own mandate. Creating the necessary structure and processes by allocating appropriate resources to Past Due and Non-performing portfolios collections. Overseeing accounting impairments and regulatory reporting for loans and advances. Overseeing credit and market risk management in the Treasury Middle Office, including regulatory reporting Ensuring policies and procedures are aligned to regulatory requirements by reviewing the policies in line with BASEL III and credit and market risk frameworks. Supporting and sharing information and knowledge by providing professional input into Executive Committee and Asset and Liability Committee. Chair of the Bank Credit Committee (weekly) and Deputy Chair of the Credit Risk and Monitoring Committee (monthly). Give feedback to stakeholders by presenting Cluster Credit Committee report, Board sub-committee credit reports and exceptional reports and returns on specific matters to shareholders and regulators. Keeping abreast with changes in the micro and macro-economic, political, legislative and social environment. Abilities Requirements: Establishing Strategic Direction Leadership Skills Managing Change Driving Execution Business Acumen Strong decision making and problem solving skills Excellent communication & interpersonal skills Ability to work independently, accurately and under pressure Requirements Education and Experience Requirements: Essential Qualifications: Relevant post-graduate qualifications (e.g. CA) The applicant must have ten (10) years banking Senior Manager experience, preferably in a credit environment. Must have an applicable professional qualification in Risk Management, Accounting, Finance or Auditing. The applicant must demonstrate knowledge of financial statements and the interpretation thereof. Developing a divisional strategy plan in conjunction with Executive Committee Team. The applicant must be knowledgeable of and experienced in the application of legislation applicable to Banks. The applicant must have strong knowledge of legal matters and practices within the context of the Namibian environment. Knowledge of the Bank's policies and procedures. Namibian citizenship.

Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose As per JD Key Responsibilities/Accountabilities As per JD Preferred Qualification and Experience As per JD Knowledge/Technical Skills/Expertise As per JD

Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production Job Purpose Ensure information architecture is strategically managed, implemented and enforced in the organisation, thus supporting the implementation of solutions/controls, so that data is converted into meaningful information that will enable and steer effective decision-making. Work with business and technology teams to create strategic data models and assist in the understanding of the flow of information across the organisation and liaise with technology teams to define the information architecture. Key Responsibilities/Accountabilities Technology and Architecture: Identify user data and information requirements by researching and analysing user needs, preferences, objectives, and working methods in order to inform an appropriate architectural landscape. Plan information architecture by incorporating the data architecture design and provide inputs into the holistic data architecture design in conjunction with required architecture, technology and data teams. Operates across the organisation to establish an overall information architecture framework and govern the implementation thereof to ensure a consistent realisation of the business and technology strategies for 3-5 years into the future. Asses systems against the information architecture to ensure system and information architecture alignment and integration, liaise with relevant stakeholders should risks or incompatibilities arise. Design, implement and continuously update information structure workflows and collaborate with internal technology project stakeholders to ensure effective project delivery. Liaise with and ensure alignment of all information architecture outputs with the organisation's overarching enterprise architecture. Client: Translate strategic business and functional requirements into usable and enterprise information architecture. Ensure customer experience is incorporated into all enterprise information architecture designs. Engagement with external customers, relevant stakeholders within standard bank and other architects. Data: Determine how data and information is obtained, labelled and categorised through metadata standards whilst ensuring that appropriate metadata standards are utilised and maintained. Review data management artefacts and analytic solutions and ensure that such artefacts and solutions are viable both within the holistic Information Architecture in place as well as meet business, technology and user requirements. Provide input into the definition of standards, practice and information structure development and oversee data maintenance by unpacking data structures. Provide expertise in the comprehensive planning, development and execution for business data solutions. Provide business with valid, well considered insights with regards their Data and Information Management construct. Provide input into the design of the data information management lifecycle and manages the data information lifecycle by identifying challenges and bottlenecks and review and amend on a continuous basis. People: Liaise and collaborate with the entire EDO team, providing support to the entire department for its information architecture needs. Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into information architecture outcomes. Presents findings and observations to team for development of recommendations. Act as a subject matter expert from am information architecture perspective and provides input into all decisions relating to data engineering and the use thereof. Educate the organisation on information architecture perspectives on new approaches, such as testing hypotheses and statistical validation of results. Ensure ongoing knowledge of industry standards as well as best practice and identify gaps between these definitions/data elements and company data elements/definitions. Risk, Regulatory, Prudential and Compliance Ensure industry legislative and regulatory knowledge is incorporated into solutions and display a keen understanding of impact and implications to information framework and how they are to be addressed. Preferred Qualification and Experience Bachelors degree in Computer Science, Computer Programming, Information Systems or equivalent in any related field 5-7 years of relevant technical IT experience in enterprise / systems architecture;Data Integrity;IT Applications IT Applications: Knowledge and understanding of IT applications and architecture. Knowledge/Technical Skills/Expertise Knowledge and experience working with and implementing internationally recognised frameworks; such as TOGAF, Zachman etc. Proven track record of comprehensive analysis and architectural skills to drive delivery of architectural constructs and artefacts in line with business strategy

Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production Job Purpose Designs, develops and implements an enterprise wide Data Strategy to deliver value encompassing capability modelling, influencing data monetisation, investments and data culture. Convene Enterprise Data stereco, review industry trends and monitor relevant policy and regulation, Uphold the statutory and regulatory requirements Key Responsibilities/Accountabilities Drive the benchmark for Enterprise Data via best practices, policies & regulations Act as point of interaction for Enterprise-wide data related issues to Exco and their mandated committees. Convene Enterprise Data Stereco and help ensure clarity of mandates of existing data management and analytics forums in the group. Keeping abreast of trends and development in data management and relevant policy and legislation. Actively promote and propagate existing best practice within organisation to consistent enterprise wide standards. Develop capability model for Enterprise Data, review current capability levels of Business Units and plans to achieve desired state. Facilitate promotion and propagation of best practice with practitioners and knowledge sharing guilds through the division. Maintain any Enterprise-wide key data standards documents, obtaining approval for changes via Enterprise Data Council and in alignment with other Group stakeholders (e.g. privacy office, data security) Measures Articulated data strategy cascaded across the business units 100% adoption of data culture Provide the enterprise wide with the standard Data requirements in order to facilitate strategic business decisions : Create structures to support development of data capability at a localised level within the context of Business Unit priorities and the Enterprise strategy. Work with Divisional Executives to develop plans that exploit Enterprise data assist to improve performance of their divisions. Assist in training and development of the analyst and data science community via the guild structure. Housing in the Enterprise Data Office any data or analytics function that Enterprise Data Council agrees is best provided to the organisation at an Enterprise level. Act as a co-ordination & review body for Enterprise Data Surface and highlight the Enterprise initiatives that are monetising data (active and proposed), the cost of data investment to most cost-effectively achieve objectives Measures progress against data related audit issues and issues raised by external stakeholders (including regulators and large commercial clients). Facilitate a review from Divisional Executives of the degree to which Enterprise Data Office has facilitated them to achieve their data monetisation objectives and data governance obligations Facilitate a review from Divisional Executives of the degree to which Enterprise Data Office has facilitated them to achieve their data monetisation objectives and data governance obligations Facilitate the building of a Data skill pipeline for the enterprise Facilitate a review from Divisional Executives of the degree to which Enterprise Data Office has facilitated them to achieve their data monetisation objectives and data governance obligations Facilitate a review from Divisional Executives of the degree to which Enterprise Data Office has facilitated them to achieve their data monetisation objectives and data governance obligations Risk and compliance management Review the overall risk and compliance pertaining to digital banking. Highlight key and common risks and initiate innovative risk mitigation measures. Review product and channel control requirements at least annually to determine if they are still adequate to mitigate risk to the desired level. Work with assurance teams and internal audit to scope reviews and audits. Own and agree remedial actions for audit findings. Ensure that the digital channels teams understand compliance requirements. Call for support from the Compliance Officer when required. Initiate and drive business continuity plans; and ensure that they are aligned across the business area. Monitor progress on corrective actions after BCM tests. Participate in the development of operational risk tolerance thresholds. Actively work to minimise the economic capital allocations for operational risk. Measures Satisfactory audit rating Satisfactory compliance rating Manage a team of Data specialists Facilitate a review from Divisional Executives of the degree to which Enterprise Data Office has facilitated them to achieve their data monetisation objectives and data governance obligations Develop a high performing team to ensure that they are seen as industry specialists. Motivate team members as they provide industry standards but to see the realisation of these they have to work through others. Preferred Qualification and Experience Masters Degree from a recognized University. Field of strudy Finance & Accounting Actuarial Science or CFA preferred 7-10 years experience working in a Financial Services organisation with data to extract commercial value 5-7 years experience in leadership Experience leading actuarial or quantitative analysis function; Managing an income statement;Implementing data driven strategies via decision engines or big data applications into customer flows to give real-time automated decisions. Experience of operating within a multi-national matrix organisation Experience in Analysis and design Experience in Information and Operational Risk Management Experience in Risk Management and or Information Technology ***We are an equal opportunities Employer Knowledge/Technical Skills/Expertise Financial Management Benefits Management Ability to identify new and emerging hardware, software and communication technologies, products, methods and techniques and the assessment of their relevance and potential value to the organization Effective Business Communication Stakeholder Management

Job Details Client Experience & Shared Services: A range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible. Job Purpose Facilities Management: Provide business support to the Senior Manager Real Estate Services and Security Services in the management of the bank's build projects to ensure alignment to and the achievement of the Bank's overall strategy. Key Responsibilities/Accountabilities Strategic Execution Understanding the overall Bank Strategy and how Real Estate Project Management fits into the overall Bank's strategy. Provide strategic input to the RES Project Management functions through researching and implementing the best practices to meet the customers' needs. Provide strategic and operational management input, feedback, solutions and innovation from a RES Projects perspective Implements continuous improvement initiatives in coordination with the Senior Manager Real Estate and Security Services with a view to ensuring efficient and effective functioning and high level of service within the RES function. Provide technical quantity surveying input into all Bank RES projects. Operational Performance: Liaise with Business Units on a regular basis on RES matters that include Space Planning and Brand image to deliver the required standards on the “look and feel” across all Real Estate; keeping abreast of property acquisitions, disposals, etc Design, cost, implement and manage projects across all phases of the project life-cycle; translate user requirements into practical property solutions and manage projects in terms of quality, timing and cost. Conduct and/or provide independent validation to determine accuracy and reasonableness of costs billed by contractors and/or advised by third party quantity surveyors. Research and update their knowledge and business intelligence on the latest thinking, trends, best practices, international standards, tools and technologies in the construction project management domain Drive a focus on the quality and continuous improvement of the RES function through the on-going guidance of the teams and the on-going review and improvement of policies, services, processes and behaviors Cost Management Ensures that throughput is maximised by implementing principles of Lean manufacturing, Six Sigma and strategic sourcing principles Ensure for each project there is a signed off business case with the scope of what project intends to deliver as a product. Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary for all ongoing projects. Manage and control drive the generation of ideas that influence the reduction of project costs. Customer, Business Partner & Stakeholder Relationship Management Ensure that the project team (including the outsourced third-party team members) is effective and efficient in delivering practical, timeous and cost-effective services that meet business needs and enable improved business performance Builds sustainable relationships and partnerships with all relevant stakeholders on a regular basis, in order to secure the necessary relationships and benefits. Investigates complaints and satisfaction levels with the RES projects offerings through continuous interaction to ensure high service levels by the team. Ensure that the impacts of RES projects related changes are communicated effectively to all stakeholders and the associated risks are mitigated in a timeous and holistic manner Optimise Risk Profile in Business Unit Champion a high level of risk awareness in the unit aimed at upholding a high, risk culture amongst project team members that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines Inculcate a culture of “Get it Right First time” - zero errors and no customer complaints Ensure the operational risk framework, standards and other risk principles are adopted by the project team members i.e. Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), Business Continuity Management (BCM), Information Risk, IT Risk and Risk Assurance Identify major risks affecting the project management team members and take necessary steps to measure, monitor and control accordingly noting to implement appropriate remedial action Ensure compliance with approved limits and levels of authority Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence Review and evaluate internal controls and propose appropriate recommendations for any changes and/or enhancements to the existing control framework Ensure agreed remedial actions adequately address internal control deficiencies and thereafter ensure regular follow up to ascertain execution and effectivenessMonitoring and Control Identifies and assesses the risks facing RES projects thereby providing effective loss and risk management to mitigate related operational risks. Liaises with business areas through continuous interactions to ensure that best practices are implemented, and a standard approach is followed Ensure that quality assurance processes are embedded, and the monitoring of quality assurance is carried out; drive a culture of innovation, operational efficiency and continuous improvement in a participative and empowering manner Ensure proactive and regular reporting of critical and exceptional RES project related information to the Senior Manager Real Estate and Security Services and required Bank Governance committees. Change Management and Continuous Improvement Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement. • Ensure value adding assessments of projects/programs/initiatives are conducted to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live. Compliance • Ensure adherence to all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office. People Management • Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent. Reporting • Provide relevant, accurate and timely reporting to senior management, governance committees and the regulator where it is applicable. • Partner with business units to oversee the optimization of business processes to increase operational efficiency • Identify, implement and evaluate projects that have a medium to high impact on customer experience Quality Management System in line with ISO Standards- ISO 9001:2015 • Ensure that the quality management system conforms to the requirements of the International and local Standards. • Ensure that processes are delivering their intended output by monitoring at every stage in the value chain. • Report on the performance of the quality management system and on opportunities for improvement. • Ensure the promotion of exceptional client experience throughout the organisation. Stakeholder Engagement • Builds and maintain credible and value adding relationships with partners, stakeholders, including management, peers, internal and external audit. • Partners with Business Heads to identify customer service expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service Preferred Qualification and Experience Degree in Building Economics/Construction Project Management 5 years post-graduation experience Be a registered quantity surveyor with the Board of Registration of Architects and Quantity Surveyors Kenya - BORAQS Prince2 Project Management Certified Practitioner Knowledge/Technical Skills/Expertise Detailed understanding of procurement, security, logistics, leasing, facilities and premises policies and practices Ability to negotiate in a complex environment Comprehensive understanding of Central Bank guidelines, RES and Physical Security including Organisational Health and Safety related regulations. Practical knowledge of how to input, access and utilize information to analyze forecast trends Working knowledge and principles of capacity management in terms of resource options, availability and costs Knowledge of cost management principles and practices Up to date business intelligence in Real Estate Contract knowledge Project and tender management Budgeting and cost management principles and processes

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To provide oversight and leadership in ensuring that all GIFR functions are carried out according to the GIFR mandate and that standards and methodologies are designed and aligned to add value to the Bank. To support the Regional Head - Group Investigations & Fraud Risk (GIFR)- Southern Central Africa/Africa Regions and the Namibian Head: Risk in mitigating fraud risk in Standard Bank Namibia by providing a key strategic oversight role in the development of policy, the adoption of overall pro-active approach to financial crime control, detection and prevention controls. To Investigate allegations of financial crime and irregularities within Standard Bank Namibia as directed by the Regional Head - Group Investigations & Fraud Risk (GIFR)- Southern Central Africa/Africa Regions, or the Namibian Head: Risk Complete investigations in accordance with the GIFR standards and methodologies aligned to adding value to the Standard Bank Namibia business, in order to recover losses by securing criminal prosecution and civil action. Ensure that all administrative input and MIS is accurately updated as well as managing relationships with internal and external stakeholders effectively Key Responsibilities/Accountabilities Manage, lead, provide guidance, facilitate and pursue fraud that is committed against Standard Bank Namibia and its Customers. Operate within the Code of Ethics and Values of the Bank. Assist with the development of strategy towards financial crime, combating initiatives within Standard Bank Namibia business portfolio and to align this to the GIFR strategy. Execute GIFR Mandate and Strategy across lines of business, i.e. PBB, CIB and Enabling Functions and thereby reduce financial crime losses and incidents. Adopt a pro-active approach to financial crime control. Manage, lead, collect and analyse relevant information, identify modus operandi of incidents. Provide guidance, probe problem areas by following linkages between suspicious cases and entities. Direct through process of elimination, identify irregularities and involved parties e.g. syndicates. Provide guidance and network within the various areas within the Bank and externally to resolve fraud issues. Ensuring compliance with defined processes, e.g. formulating case dockets, investigation reports, affidavits. Direct investigations in determining the Bank's exposure and to actively recover losses. Proactively determine high risk Business Units and potential internal fraud and operational risks Proactively assist to facilitate the early detection of fraud leveraging on hotlines and tip-offs Execute the Fraud Strategy through investigations, which will be aligned to Business Goals and priorities Provide input and assist in the design and formulation of Banking Industry approaches at industry level e.g. Banking Forums. Network with Law enforcement agencies, auditing, legal and commercial organisations combating financial crime On each confirmed internal financial crime matter establish trends, identify modus operandi and provide remedial recommendations People Management Assist with the recruitment, development and retention of relevant skills within the IFR division, in order to meet business needs. Assists in ensuring the effective selection of staff within the IFR division, by matching the skills and competencies to the requirements of the job. Develop and maintain an open communication channel with direct reports and support staff to foster teamwork. Individual career management Facilitate the views of the IFR team members, resolve issues raised by the team and escalate issues if required and provide feedback to teams on an ongoing basis. Foster and provide employment equity with specific attention to attaining the Standard Bank Namibia targets. Promote a culture where the values of the Bank are lived” and maintained. Monitor and manage the performance and development of staff within the IFR division in-country. This includes support with performance management as well as mid-year and annual performance appraisals. Foster a culture of continuous improvement and performance measurement. Ensure that the Head: Risk, Namibia is apprised of significant achievements to ensure appropriate recognition Assist in ensuring that clear targets are set and that resources are profiled and recruited accordingly. Assist in the planning and overseeing the implementation of a skills development plan to address skills gaps. Fostering a climate of self-development, learning and personal growth. Risk and Loss Management Accountable for ensuring the recovery of losses through all available legal remedies. Highlight control deficiencies to the Business stakeholders. Monitor and track implementation of control remediations, and ensure escalation to appropriate levels where these have not been timely implemented. Assess and pursue recovery prospects. Minimise reputational risk by interfacing with relevant parties. Take overall ownership and accountability for allocated cases from the point of allocation until their “formal” conclusion as per the defined processes. Apply knowledge and experience to identify fraud, risk and highlight to management Process and Case Management Adhere to the proper process of case management from the allocation of investigations, providing constant feedback to ensure that investigation goals and objectives been reached. Attend all relevant Stakeholder meetings. Constantly provide intelligence regarding trends, modus operandi, type of fraud documents, and standard of fraud application, knowledge of the criminal groups / syndicates regarding the verification process, other processes of Standard Bank Namibia that are detected in current investigations on hand. Secure reporting line to relevant Business Heads regarding relevant intelligence gathered through investigations On a regular basis, liaise with Law Enforcement agents to gather information regarding the movement of suspects, new trends, crime threat's and modus operandi that are identified from a global perspective. Providing periodic stats, trends and relevant case information to Management and Business Heads to support and secure processes to minimize and prevent losses. Provide Management with consistent and accurate reports regarding fraud trends, market related information regarding fraudulent activities in the Corporate Environment. Be active in supporting the different business heads, know the different product procedures. Provide constantly information to the different business heads regarding crime patterns and modus operandi. These actions will provide them with the relevant knowledge to take sound business decisions that will assist them in minimizing risk and operational losses. Compiling case dockets for registration with the law enforcement agencies to expedite the tracing and attachment of moveable assets and arrests of suspects. Immediately report incidents discovered through investigations to the relevant business heads and GIFR regarding control deficiencies. Thoroughly investigated deficiencies and provide management with proper knowledge to address and to correct situations Preferred Qualification and Experience Bachelor Degree or equivalent in Information Technology, Forensic Accounting, Law, Criminology, Criminal Justice, Audit or related field. Information Technology, IT Security and Cyber Risk related experience will be an added advantage Should have at least 5 years substantial professional experience. Experience in IT Security, Payments Systems and Card will be an added advantage Knowledge/Technical Skills/Expertise Information Technology skillls such such IT security & Cyber Risk Knowledge of IT systems, risk management, payments systems, card & card processing rules Investigations skills such as forensic acocunting/auditing

Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours Strive to reach mature levels on the Continuum model by building own and team competence to work in a continuous delivery environment: Champion team learning and adopt suitable methodologies and practices. Collaborate with colleagues from different disciplines in a cross-functional team to deliver against iteration targets. Work in partnership with Business representatives (e.g. Product Owner, Product Manager) ensuring alignment and value to the customer. Manage work effectively as an individual and team member including the reprioritisation of backlogs and reacts flexibly to changing demands through. Manage work using available resources and methodologies ensuring full team engagement. Estimate the size and complexity of the work within the team and managing this appropriately. Determine the technical design in their area of concern, within the architectural guidelines. Drive team commitments to the work in every iteration or Program Increment. Be responsible for value and builds to continuously improve the quality of deliverables. Find ways to improve own and the team's delivery and value to the customer on a continuous basis. Scope, Plan, Design and Review end to end solutions Advise the development staff on the evaluation and impact analysis of major design options. Engage with Information Technology support teams and business stakeholders to scope plan and design end to end solutions. Define and Develop application complex code Produce outline system specifications using solution designs, functional specifications or technical specifications as input, including input into scope, constraints (such as performance or resources), hardware, network and software environments and depending on the complexity of the project or change, might need to get the different resources from the different BU's. Produce specifications for systems functions, information flows, data loads, implementation strategy, phasing of development, requirements not met and alternatives considered. Translate logical designs into component designs taking into account the solution design, performance requirements and existing systems. Perform risk analysis and produce development plans in order to consider the impact of design decisions. Build, code and review user and system interfaces including menus, screen dialogues,inputs, reports, validation and error correction, processing rules, access, security, audit controls, recovery routines and contingency procedures. Work with data analysis colleagues to produce or update system or object data models and correlate these with corporate models. Work with database design or database administration teams to translate object and data models into appropriate database schemas within design constraints. Assist less experienced colleagues with complex coding problems. Conduct quality assurance and approve developed code linked to supplied specifications for production deployment. Provide guidance and assistance to colleagues on any aspect of program component design, creation, testing and documentation. Conduct Testing across various IT platforms Prepare test cases for unit testing purposes and review test cases as produced by other developers for unit testing purposes as required. Conduct unit testing and fix detected errors. Testing can be done on own work as well as on that of other colleagues in the team. Develop technical support documentation within agreed standards. Document all work done as per standards, methods and tools used in the bank for application development. Review work done by developers to assure all work has been done as per standards, methods and tools used in the bank for application development. Construct, interpret and execute end to end system and program tests to verify correct operation of completed systems. Ensure adherence to release methodology and technical change management procedures for all changes. Adhere to own or manage team's project timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous improvement Coach the junior developers on technical aspects of application development, controls, and documentation standards as well as on engaging effectively. Perform quality assurance on the work completed by junior developers. Quality assurance can cover code developed as well as supporting documents and test plans. Look actively for opportunities to shorten development times, improve skills of the team and improve cost efficiency of application development activities. Ensure that all component designs take into account all specified requirements and constraints. Provide level 3 support and production standby post go live. Preferred Qualification and Experience Qualifications Minimum qualification BSc Comp Science, B.Com Informatics degree or advanced degree Bachelor's degree in a field requiring strong analytical and quantitative skills such as Computer Science, Engineering, Mathematics, Information Systems or similar Preferred qualification BSc Comp Science, B.Com Informatics degree or advanced degree Bachelor's degree in a field requiring strong analytical and quantitative skills such as Computer Science, Engineering, Mathematics, Information Systems or similar Experience Experience required: 5-7 years in Information Technology 5-7 years in Application Support IT Knowledge IT Development IT Applications Automated Unit Testing Data Integrity Write code Knowledge/Technical Skills/Expertise .NET Development - C# - Object Oriented Development Knowledge of Microservices, Cloud and Container Architecture - Service Fabric/Kubernetes Deployment of applications in Azure (via VSTS CI&CD with scripting and automation) Experience with Visual Studio IDE, Web Services Design/Deployment, REST Services, SOAP Services, Web API, Google Web Toolkit, IBM API Gateway, Azure API Manager - Json/Http, XML/Http Experience in working with MS SQL ORMs - Dapper Swift, Objective C, Ionic MSIS, MSRS, MSAS - Reporting Swift, Objective C, Ionic Runtime tools : Webpack, Angular CLI, Node, Git, Maven Service Bus/Messaging Architecture Windows Services Experience in working with SQL and NoSQL databases, PL/SQL AGILE and SCRUM Methodologies Code Architecture and Patterns Domain specific Factory/Repo Pattern etc Experience in implementing and monitoring Microsoft Azure Solutions Cloud computing technologies Emerging computer trends Websites : Create, configure, monitor, deploy into App Services Authentication Concepts : Active Directory Domain Services, Federated Services, OAuth Native/Hybrid Mobile Application Development

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced CIO: PBB - Customer Journeys to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To provide strategic vision, advise, plan, govern, report on the Corporate Function/Product Line technology enabling implementation of the Group business strategy. To establish, innovate and oversee the relevant technology toolbox, as domain owner, in partnership with countries, delivering desired client experience in all markets across the Group. To deliver the Corporate Function/Product Line technology mandate across the Group, overseeing delivery execution in country and shared execution. Key Responsibilities/Accountabilities Technology & Architecture Negotiate and agree the services that will be set-up as shared execution between countries to allow for optimal implementation of capabilities based on country tiering, affordability and accessibility. Develop and act as custodian of the IT Blueprint, overseeing the requisite toolbox (solutions, technology tools and standards, preferred vendors) in collaboration with countries, Business Line or Corporate Function to fit market needs. Incorporate fit for purpose technical architecture that support the technology plan catering for tiered country requirements and objectives, in partnership with Enterprise Architecture. Innovate toolbox to achieve optimal technology plan implementation and meet client needs, allowing country to win in the market. Deliver the strategic technology plan overseeing execution, quality of service and stability of domain solutions delivered via country and shared execution capabilities (Group and Regional). Oversee, guide and support execution, quality of service and stability of domain solutions, delivered via country and shared execution capabilities, to ensure a consistent customer experience Client Articulate the desired customer experience and service management expectations across all relevant markets as part of the technology plan to drive the right outcome for the client across all markets. Advise Corporate Function or Product Line on the appropriate strategic technology plan to drive the right outcome for the client across all markets. Financial Management Monitor budgets against expenditure and manage IT costs in line with organisational parameters. People Collaborate with Enterprise Architecture, Information Security, technology practices and country structures to ensure standards, guidelines, solutions and services are fit for country. Build the Business Line IT community, domain, across all markets, i.e. town halls and guilds with relevant individuals across countries and shared execution. Plan for skills development of appropriate domain knowledge across all countries. Provide a view on skills base as well as rotation plans, to ensure delivery of appropriate solutions in local markets. Collaborate with Group Business Line and countries to select applications/infrastructure and vendors to implement the technology plan and IT Blueprint. Strategy Understand country tiering dimensions and individual country dynamics to determine appropriate localisation of technology capabilities taking into account country regulatory considerations. Research and investigate industry solutions and the application of emerging technologies to ensure innovation as part of the technology plan. Understand maturity of local partners and vendors and ensure that vendors are portable between countries/regions (were required). Verify whether solutions and tools are fit for purpose in countries/markets to meet service management expectations and service clients adequately, leading the adaption of strategic plan and toolbox as required. Interpret the Corporate function or Product Line strategy, producing a strategic technology plan that will enable the implementation of the Corporate Function or Product Line strategy and align with Group Technology strategy and objectives. Product Align, integrate the IT Blueprint with other Business Line technology plans to ensure UFSO objectives are met and deliver on the strategic intent of defined Customer journeys. Integrate technology best practice and information security standards to allow for legitimate, reputable solutions across the Group. Risk, Regulatory, Prudential & Compliance Define and maintain the related solution, tool and vendor selection criteria for use by country operations to achieve alignment with the technology plan. Lead governance processes to decide deviation from technology toolboxes and standards. Lead the development of an IT Governance framework to ensure that solutions are regulatory compliant. Mitigate risks by reporting and managing in collaboration with appropriate business governance forums, regional and country technology structures. Preferred Qualification and Experience Post Graduate Degree in Information Studies Post Graduate Degree in Information Technology Relevant Product Industry Certification e.g. Agile Extensive knowledge and understanding of customer experience optimisation in the digital age, understand customer journey mapping and the relationship with the customer during their banking life. Be proactive and forward looking by using data to predict a customer's behaviour, their wants and needs to ensure a long lasting and meaningful relationship with the customer while constantly improving their experience across all areas of the Bank. 5-7 years experience in Technology business partnering, strategy and planning. Experience Description: Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change.Experience working in a multi-vendor and outsourced IT environment. Leadership/ management experience working with individuals and teams from diverse cultures. 5-7 years experience in Information Systems Architecture. Experience Description: The candidate will have come from a background of full lifecycle design and development covering multi-tier environments and markets. 8-10 years experience in Technology business partnering, strategy and planning. Experience Description: Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; differet ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisationa change.Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. Knowledge/Technical Skills/Expertise Benefits Management - Monitoring for the emergence of anticipated benefits (typically specified as part of the business case for a change program or project). Action (typically by the program management team) to optimize the business impact of individual and combined benefits. Emerging Technology Monitoring - The identification of new and emerging hardware, software and communication technologies, products, methods and techniques and the assessment of their relevance and potential value to the organization. The promotion of emerging technology awareness among staff and business management. Vendor Evaluation & Management - Knowledge of the process for evaluating, selecting and managing products, tools, services, infrastructure components and applications in line with the organisations business needs and architectural principles. IT Knowledge - Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends. Knowledge of Banking & Financial Service - Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to the Banking and Financial Services industry. IT Strategy & Planning- The ability to develop a long term vision for the utilisation of IT based systems used by the Bank to modernise the work methods and improve efficiency and response times for different functions. Internal & External IT Environment - Knowledge and understanding of the external and internal environment - global marketplace experience, developments and trends that could have an impact on the IT function. Stakeholder Management (IT) - The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced CIO: PBB - Payments to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To provide strategic vision, advise, plan, govern, report on the Corporate Function/Product Line technology enabling implementation of the Group business strategy. To establish, innovate and oversee the relevant technology toolbox, as domain owner, in partnership with countries, delivering desired client experience in all markets across the Group. To deliver the Corporate Function/Product Line technology mandate across the Group, overseeing delivery execution in country and shared execution. Key Responsibilities/Accountabilities Technology & Architecture Negotiate and agree the services that will be set-up as shared execution between countries to allow for optimal implementation of capabilities based on country tiering, affordability and accessibility. Develop and act as custodian of the IT Blueprint, overseeing the requisite toolbox (solutions, technology tools and standards, preferred vendors) in collaboration with countries, Business Line or Corporate Function to fit market needs. Incorporate fit for purpose technical architecture that support the technology plan catering for tiered country requirements and objectives, in partnership with Enterprise Architecture. Innovate toolbox to achieve optimal technology plan implementation and meet client needs, allowing country to win in the market. Deliver the strategic technology plan overseeing execution, quality of service and stability of domain solutions delivered via country and shared execution capabilities (Group and Regional). Oversee, guide and support execution, quality of service and stability of domain solutions, delivered via country and shared execution capabilities, to ensure a consistent customer experience Client Articulate the desired customer experience and service management expectations across all relevant markets as part of the technology plan to drive the right outcome for the client across all markets. Advise Corporate Function or Product Line on the appropriate strategic technology plan to drive the right outcome for the client across all markets. Financial Management Monitor budgets against expenditure and manage IT costs in line with organisational parameters. People Collaborate with Enterprise Architecture, Information Security, technology practices and country structures to ensure standards, guidelines, solutions and services are fit for country. Build the Business Line IT community, domain, across all markets, i.e. town halls and guilds with relevant individuals across countries and shared execution. Plan for skills development of appropriate domain knowledge across all countries. Provide a view on skills base as well as rotation plans, to ensure delivery of appropriate solutions in local markets. Collaborate with Group Business Line and countries to select applications/infrastructure and vendors to implement the technology plan and IT Blueprint. Strategy Understand country tiering dimensions and individual country dynamics to determine appropriate localisation of technology capabilities taking into account country regulatory considerations. Research and investigate industry solutions and the application of emerging technologies to ensure innovation as part of the technology plan. Understand maturity of local partners and vendors and ensure that vendors are portable between countries/regions (were required). Verify whether solutions and tools are fit for purpose in countries/markets to meet service management expectations and service clients adequately, leading the adaption of strategic plan and toolbox as required. Interpret the Corporate function or Product Line strategy, producing a strategic technology plan that will enable the implementation of the Corporate Function or Product Line strategy and align with Group Technology strategy and objectives. Product Align, integrate the IT Blueprint with other Business Line technology plans to ensure UFSO objectives are met and deliver on the strategic intent of defined Customer journeys. Integrate technology best practice and information security standards to allow for legitimate, reputable solutions across the Group. Risk, Regulatory, Prudential & Compliance Define and maintain the related solution, tool and vendor selection criteria for use by country operations to achieve alignment with the technology plan. Lead governance processes to decide deviation from technology toolboxes and standards. Lead the development of an IT Governance framework to ensure that solutions are regulatory compliant. Mitigate risks by reporting and managing in collaboration with appropriate business governance forums, regional and country technology structures. Preferred Qualification and Experience Post Graduate Degree in Information Studies Post Graduate Degree in Information Technology Relevant Product Industry Certification e.g. Agile With a diverse knowledge of the payments value chain and the technological forces shaping the industry the person must have a sound knowledge and understanding of the payments infrastructure as well as electronic retail payment systems and services(erps). Must have experience with E-commerce payments and the ecosystem around this as well as real-time interbank payment services. 5-7 years experience in Technology business partnering, strategy and planning. Experience Description: Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change.Experience working in a multi-vendor and outsourced IT environment. Leadership/ management experience working with individuals and teams from diverse cultures. 5-7 years experience in Information Systems Architecture. Experience Description: The candidate will have come from a background of full lifecycle design and development covering multi-tier environments and markets. 8-10 years experience in Technology business partnering, strategy and planning. Experience Description: Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; differet ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisationa change.Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. Knowledge/Technical Skills/Expertise Benefits Management - Monitoring for the emergence of anticipated benefits (typically specified as part of the business case for a change program or project). Action (typically by the program management team) to optimize the business impact of individual and combined benefits. Emerging Technology Monitoring - The identification of new and emerging hardware, software and communication technologies, products, methods and techniques and the assessment of their relevance and potential value to the organization. The promotion of emerging technology awareness among staff and business management. Vendor Evaluation & Management - Knowledge of the process for evaluating, selecting and managing products, tools, services, infrastructure components and applications in line with the organisations business needs and architectural principles. IT Knowledge - Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends. Knowledge of Banking & Financial Service - Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to the Banking and Financial Services industry. IT Strategy & Planning- The ability to develop a long term vision for the utilisation of IT based systems used by the Bank to modernise the work methods and improve efficiency and response times for different functions. Internal & External IT Environment - Knowledge and understanding of the external and internal environment - global marketplace experience, developments and trends that could have an impact on the IT function. Stakeholder Management (IT) - The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced CIO: PBB - Customer Journeys to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To provide strategic vision, advise, plan, govern, report on the Corporate Function/Product Line technology enabling implementation of the Group business strategy. To establish, innovate and oversee the relevant technology toolbox, as domain owner, in partnership with countries, delivering desired client experience in all markets across the Group. To deliver the Corporate Function/Product Line technology mandate across the Group, overseeing delivery execution in country and shared execution. Key Responsibilities/Accountabilities Technology & Architecture Negotiate and agree the services that will be set-up as shared execution between countries to allow for optimal implementation of capabilities based on country tiering, affordability and accessibility. Develop and act as custodian of the IT Blueprint, overseeing the requisite toolbox (solutions, technology tools and standards, preferred vendors) in collaboration with countries, Business Line or Corporate Function to fit market needs. Incorporate fit for purpose technical architecture that support the technology plan catering for tiered country requirements and objectives, in partnership with Enterprise Architecture. Innovate toolbox to achieve optimal technology plan implementation and meet client needs, allowing country to win in the market. Deliver the strategic technology plan overseeing execution, quality of service and stability of domain solutions delivered via country and shared execution capabilities (Group and Regional). Oversee, guide and support execution, quality of service and stability of domain solutions, delivered via country and shared execution capabilities, to ensure a consistent customer experience Client Articulate the desired customer experience and service management expectations across all relevant markets as part of the technology plan to drive the right outcome for the client across all markets. Advise Corporate Function or Product Line on the appropriate strategic technology plan to drive the right outcome for the client across all markets. Financial Management Monitor budgets against expenditure and manage IT costs in line with organisational parameters. People Collaborate with Enterprise Architecture, Information Security, technology practices and country structures to ensure standards, guidelines, solutions and services are fit for country. Build the Business Line IT community, domain, across all markets, i.e. town halls and guilds with relevant individuals across countries and shared execution. Plan for skills development of appropriate domain knowledge across all countries. Provide a view on skills base as well as rotation plans, to ensure delivery of appropriate solutions in local markets. Collaborate with Group Business Line and countries to select applications/infrastructure and vendors to implement the technology plan and IT Blueprint. Strategy Understand country tiering dimensions and individual country dynamics to determine appropriate localisation of technology capabilities taking into account country regulatory considerations. Research and investigate industry solutions and the application of emerging technologies to ensure innovation as part of the technology plan. Understand maturity of local partners and vendors and ensure that vendors are portable between countries/regions (were required). Verify whether solutions and tools are fit for purpose in countries/markets to meet service management expectations and service clients adequately, leading the adaption of strategic plan and toolbox as required. Interpret the Corporate function or Product Line strategy, producing a strategic technology plan that will enable the implementation of the Corporate Function or Product Line strategy and align with Group Technology strategy and objectives. Product Align, integrate the IT Blueprint with other Business Line technology plans to ensure UFSO objectives are met and deliver on the strategic intent of defined Customer journeys. Integrate technology best practice and information security standards to allow for legitimate, reputable solutions across the Group. Risk, Regulatory, Prudential & Compliance Define and maintain the related solution, tool and vendor selection criteria for use by country operations to achieve alignment with the technology plan. Lead governance processes to decide deviation from technology toolboxes and standards. Lead the development of an IT Governance framework to ensure that solutions are regulatory compliant. Mitigate risks by reporting and managing in collaboration with appropriate business governance forums, regional and country technology structures. Preferred Qualification and Experience Post Graduate Degree in Information Studies Post Graduate Degree in Information Technology Relevant Product Industry Certification e.g. Agile 5-7 years experience in Technology business partnering, strategy and planning. Experience Description: Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change.Experience working in a multi-vendor and outsourced IT environment. Leadership/ management experience working with individuals and teams from diverse cultures. 5-7 years experience in Information Systems Architecture. Experience Description: The candidate will have come from a background of full lifecycle design and development covering multi-tier environments and markets. 8-10 years experience in Technology business partnering, strategy and planning. Experience Description: Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; differet ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisationa change.Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. Knowledge/Technical Skills/Expertise Benefits Management - Monitoring for the emergence of anticipated benefits (typically specified as part of the business case for a change program or project). Action (typically by the program management team) to optimize the business impact of individual and combined benefits. Emerging Technology Monitoring - The identification of new and emerging hardware, software and communication technologies, products, methods and techniques and the assessment of their relevance and potential value to the organization. The promotion of emerging technology awareness among staff and business management. Vendor Evaluation & Management - Knowledge of the process for evaluating, selecting and managing products, tools, services, infrastructure components and applications in line with the organisations business needs and architectural principles. IT Knowledge - Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends. Knowledge of Banking & Financial Service - Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to the Banking and Financial Services industry. IT Strategy & Planning- The ability to develop a long term vision for the utilisation of IT based systems used by the Bank to modernise the work methods and improve efficiency and response times for different functions. Internal & External IT Environment - Knowledge and understanding of the external and internal environment - global marketplace experience, developments and trends that could have an impact on the IT function. Stakeholder Management (IT) - The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.

Job Details Retail & Business Banking Job Purpose To drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data. To ensure the overall profitability of the scored lending portfolio within the country. To oversee the measurement, monitoring and reporting processes and functions for scored lending. To optimise the PBB balance sheet, responsible for setting product and customer pricing, managing risk/reward trade-off, concession management and price optimization. Key Responsibilities/Accountabilities Business accountability: Impact on end result Primary - Has a controlling impact on end results Description: Drive asset growth through scored lending; Through deep data analysis, identify new revenue opportunities, revenue leakage and revenue optimisation across the portfolio. Calculate the potential value of these opportunities and where required articulate these in high level business cases to communicate and sell” the opportunities within the business. Use these insights and modelling to shape new solution development and/or execute champion-challenger models to optimise the performance of the portfolio; Work with business owners, Journey teams and other enablers (marketing etc.) to define the required solutions / changes across customer journey (recognising need, exploration, take-up, through to account management and closure). Seek to optimise Return on Equity by working with Credit to optimise risk appetite and related risk parameters. Establish product strategies (for final ratification by Head, PBB Product) appropriate risk appetites, pricing strategies, and portfolio optimisation initiatives within the laid down PBB product strategy Identifies strengths and weaknesses of the business pricing by keeping abreast of market developments and the competitor landscape. Understands and manages key product drivers that influence revenue streams and risk exposure on specific product portfolios. Identifies revenue optimisation initiatives, obtains required sign-offs and coordinates implementation. This can be done through customer insights collected by the team, engagements with segment heads and understanding of current processes and procedures and proposing improvements where necessary. Accountability for problem solving Degree of guidance received to solve problems: Generally defined - general principles with guidance from top management Description: Direction provided from high level strategy but this role has mandate to investigate the performance of solutions and problem solve how to improve such solutions. Areas of problem solving / influence would include: product features, pricing, new products required, new marketing approaches, changes to credit criteria and parameters. Degree of original thought required to solve problems: Adaptive - Requires analysis, interpretation and significant judgement Description or examples: Significant analysis required both of known metrics and the determination or investigation of un-explored data sources or connections. Accountability for planning of activities Integration of functions that are similar. Planning activities generally up to 12 months business cycle. Planning all related to business management and growth of scored lending solutions. Discretion allowed for decision making Directed - Broad practices, managerial direction Description: Jobholder will make decisions in conjunction with in-country Credit Portfolio Manager to change and manage the scored lending portfolio. This would include: Amendment of credit criteria within agreed risk parameters, changing of product features (tenure, amount, fees and pricing) changed within business parameters or proposed based and signed off if outside of agreed parameters. Grow customer Base Drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data. This role uses performance insights and customer feedback to inform the product strategy and direct the design of new solutions or changes to existing digital lending products that will meet customer demand and maximize the profitability. This would also include working closely with Credit to optimise the risk and reward trade-off decisions. Increase penetration of scored lending solutions within existing customer base and support development of solutions to acquire new customers to the bank through providing scored lending solutions. People Practices: Work with Business Intelligence (data) team to extract customer insights. Partner with the Credit Portfolio Reporting functions involved in Scored Lending. This would include the sharing of information and cooperating in modelling and investigation into risk management and growth opportunities and managing the tension between business growth and credit control. Work with Centre Business Portfolio Manager to develop the capability of portfolio management in the country. Work closely with other data related areas and teams such as Business Insights team and Data Engineers (Data Reservoir). When required, present to customer-facing staff the rationale for price changes and the introduction of new fees and services. Ensures correct implementation of pricing for all customers. Interprets customer, competitor and market segment insights and analytics in order to derive an understanding of customer needs / wants /behaviours to identify opportunities for development of new products. Product Performance & Reporting Development and ongoing use of advanced insights for the Scored Lending portfolio and solution economics; Track the performance of the different strategies within the scored lending portfolio; Together with Credit, identify and monitor key risk indicators and credit parameters. Monitor both lead and lag measures of business performance. This should include measures of profitability (including cost of capital) and portfolio quality for the scored lending portfolio; Tracks product performance and profitability (financial performance) using financial reports and product performance reports from MI team, proposes and implements decisions on which products to focus on or revamp. Contributes to product budgeting for both Net Interest Margins and Net Interest Revenues by working closely with the Finance manager, Head Products and Segment Heads. Complies with the governance of product pricing by participating in the pricing committee discussions and adhering to the pricing manual. Manages product costs through process rationalisation and building efficiencies through cheaper digital channels. Develops accurate forecasts and outlooks on pricing based on the macro economic trends, performance of the market, customer feedback, etc. Curbs income leakages by reviewing the transactions volume report from MIS, analysing it to check for leakages. Works closely with support functions such as Credit to ensure appropriate policies and limits are in place as well as determining the correct pricing. Develops effective acquisition and retention tactics to achieve profitability targets and share with the sales teams on a regular basis. Analyses market dynamics, pricing trends, market opportunities, operating and sales margins in order to develop reports, procedures and tools for pricing and price discounting. Assesses the impact of pricing changes on the bottom-line as well as on customers and shares report with Head, Products on a quarterly basis Establishes metrics for evaluating the performance of the pricing strategy and implements for use by the liabilities and products team. Validates that the metrics used are aligned with the pricing strategy and goals of PBB Product. Continuously monitors price exceptions to determine whether process or policy adjustments are needed. Monitors the financial results and performance of price strategies within the business segments in order to validate and recommend appropriate pricing strategies for each segment. Risk Management Ensures compliance with the Group Credit and Operational Risk standards. Represents Scored Lending Portfolio at the following forums for relevant decision making: Credit Risk Management Committee (regular) Pricing Committee (as required) Guides and develops country understanding for in-country participation at the NAPPC, Pricing, CRMC and ALCO committees. Develop appropriate risk management metrics, parameters, reports and dashboards with Credit as applicable to this portfolio. Financial Performance Management Accountable for the overall product profitability and ROE of scored lending portfolio. Optimize Client pricing Setting the pricing of the lending products using the ROE models to optimize client and product profitability Price Implementation: Get the pricing approved through the Pricing Committee Ensures pricing is correctly implemented on the system/IT platforms. Price Monitoring: Monitor the interest rates & fees offered to clients against the approved pricing. Review concession management process Responsible for tracking client covenants and adherence of the terms Review portfolio yields & margin report on a monthly basis Identifying and curbing any revenue leakage in the products Improve Efficiencies Assists with the resolution of operational issues and functionality problems on the different products. Identifies and resolves issues around pricing and margin management. Evaluates and summarises monthly financial reports highlighting areas of positive performance and focuses on areas of concern or weakness in order to recommend remedial action. Identifies inherent risks of the portfolio and make recommendations in risk mitigation and / or exit strategies for high risk pockets. Identifies business challenges and drive process efficiencies to improve service delivery and TAT Preferred Qualification and Experience Field of study: Finance and Accounting, Business Commerce or Economics from a recognized university Other preferred qualifications, certifications or professional memberships: Data Science qualification Years of Experience: 5-7 years Experience Description: Experience in product development and customer-focused design and the delivery of products/solutions. Experience in process re-engineering and change management. Proven track record of management of financial objectives, both value creation and cost reduction. Proven track record in business analytics and the use of data science in understanding product and customer economics. Knowledge/Technical Skills/Expertise Effective business communication Ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes. Able to act independently, provides guidance and training to others. Filtering Core Issues and Patterns Ability to identify patterns and concepts from complex information or situations resulting in more successful and impactful ideas. Portfolio Management Involves the use of deep analytical investigation into data, market information and customer feedback to identify risks and new customer opportunities. Risk/ Reward Thinking Ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes. Risk Reporting Ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Economic Capital Management Understands the capital implications of the stated risk appetite, individual risk exposures, portfolio risk exposures, and determines capital requirements on a risk adjusted basis.

Job Details Marketing: defining, marketing and protecting the Standard Bank brand across our business - including specialist advice and activity for specific countries and business units. Job Purpose To create relevant and high quality multimedia creative solutions that meet business objectives and have impact with our clients while building our brand and driving commercial value. Key Responsibilities/Accountabilities Client: Engage collaboratively with Business, Marketing & Communication Managers and Studio resources in the development of creative ideas that enhance our creative solutions, exceeds customer expectations, enhance the Standard Bank image and reputation and creates business value. Provide advice and shape ideas as a subject matter expert in the field of design. Create multimedia solutions through the use of specialised and latest technologies in order to deliver on business objectives and drive distinctive client experiences. Integrate design trends and client insights into creative solutions that have impact at the speed of culture. Challenge current thinking and shape ideas of business in order to integrate design trends and best practice into creative solutions. Deliver creative multimedia solutions and projects on-time and within budget to deliver on business objectives and drive distinctive client experiences. Guide and advise business partners and account management about the creative process in order to foster stronger working relationships and produce exceptional creative solutions. Collaborate with Business stakeholders as well as with Marketing & Communication colleagues to conceptualise creative design solutions that can be translated across various media platforms. Independently create and execute multimedia content across various platforms that delivers on business objectives and drives distinctive client experiences. Collaborate with Business stakeholders as well as with Marketing People: Build and maintain effective relationships with both internal and external stakeholders in order to establish rapport and trust to be able to challenge and shape multimedia design options that build and enhance the image and brand of Standard Bank and realise the strategic objectives of the Bank. Strategy Develop a detailed understanding and interpretation of the strategies and challenges of a relevant portfolio of Business lines and/or Corporate Functions in order to effectively partner with stakeholders. Preferred Qualification and Experience A degree in Design Studies would be a minimum requirement for this role. A Graphic Design Diploma would be required as a minimum requirement for this role. 5-7 years experiene: Creative Multimedia Agency Design experience with creative development expertise would be a critical requirement forthis role. Knowledge/Technical Skills/Expertise Research & Information Gathering. Digital Media Applications. Effective Design

Job Details Marketing: defining, marketing and protecting the Standard Bank brand across our business - including specialist advice and activity for specific countries and business units. Job Purpose Delivers end-to-end creative solutions leveraging digital and multimedia capabilities. Takes a leading role on any outsourced creative requirements (seldom). Strategically assesses creative development opportunities and engages with all stakeholders in the value chain to proactively create out-of-the-box solutions to bring content to life across different formats. Research and report back to Studio on latest multimedia trends. Establishes standard processes and templates to guide a proactive creative and templated approach to day-to-day campaign management. Ability to manage technical skills and requirements. Will own proactive projects and coordinate end-to-end delivery on asset output. Key Responsibilities/Accountabilities Translate Standard Bank strategy and strategic insights into engaging multimedia content: Designs multimedia-based layouts, graphics, animation, video, sound and/or content. Photography of concept-based imagery. Creates concepts, designs, creates texture, animates, and builds as required.Develops visual graphic elements for external and internal projects, including but not limited to PowerPoints, fact sheets, support materials, communications materials, infographics, web design, web packaging. Attend video filming on locations and directs camera crews and other resources in terms of desired output. Expedites design assigned by the creative lead. Designs and builds interactive presentations and videos. Creates, coordinates, integrates, and selects content and design elements of major campaigns. Consults with Account Manager on publications and design needs. Proactively recommend design elements for written content within the studio. People and Compliance : Leads project teams, where required, on assigned multimedia projects which may include, but not limited to, storyboard development, video compositing, digital format conversion, filming, and/or sound editing and photography. Develops and recommends policies and procedures for the efficient organisation and operation of graphic communications. Represents the studio with internal and external stakeholders and vendors, as a representative to ascertain project requirements and specifications and ensure schedule, cost, and quality requirements are met. Provides for in-service training. Provides proactive guidance to stakeholders on multimedia related matters. Responsible for observing all laws, regulations, and other applicable obligations in all content production. Expected to work in a safe manner in accordance with established operating procedures and practices. Content Creation (and ways of working): Able to design to meet project timelines and budgets. Able to prioritise multiple, simultaneous design projects. Generates creative content assets that can be used bank-wide. Able to produce multimedia with flexibility and cooperation when faced with changing priorities to meet the needs of the Studio and organisation. Preferred Qualification and Experience Relevant Degree: 5-7 years experience: A two or four-year degree in Graphic Design or related field or comparable experience. Extensive computer software proficiency focusing on Adobe Creative Suite and Mac OS. High level of organisational skills and the ability to create excellent work within deadlines. Proactive thinker and self-starter - not one to wait for direction. Strong customer service skills. Ability to work in a team environment. Ability to multi-tasks. Professional communication skills, both written and verbal. Knowledge/Technical Skills/Expertise Video Production. Effective Design. Excellent presentation development and presentation skills. Print Production. Effective Branding Brand Management. Photography.

Job Details Marketing: defining, marketing and protecting the Standard Bank brand across our business - including specialist advice and activity for specific countries and business units. Job Purpose Deliver conceptual thinking with well-written and well-edited conceptual content, information and messaging to drive positive engagement at all levels. Assess creative development opportunities and engage with all stakeholders in the value chain to create out-of-the-box solutions to bring messaging to life across different formats. Research and report back to Studio on latest messaging trends. Create standard processes and templates to guide a templated messaging approach to content management. Key Responsibilities/Accountabilities Client: Deliver creative thinking, expressed through conceptual copywriting within the end-to-end collaborative design process from ideation through to execution in order to deliver exceptional creative outputs that deliver on business objectives and drive distinctive and personalised client experiences. Independently create and write creative content for various platforms, e.g. print, audio-visual (video/audio content), podcasts, html, activations, etc marketing and communication campaigns that deliver on business objectives and drive distinctive and personalised client experiences. Develop and maintain Tone of Voice Guide(s) for group, business lines and corporate functions and proactively recommend messaging solutions for written content within the Studio. Provide advice and shape ideas as a subject matter expert in the field of conceptual opywriting by staying abreast with communication trends and proactively embedding them to the creative process. Integrate conceptual copywriting trends and client insights into solutions that have impact at the speed of culture. Challenge current thinking and shape ideas of business in order to integrate messaging trends and best practice into creative solutions. Engage collaboratively with Business, Marketing & Communication Managers and Studio esources in the development of creative messaging solutions across various media platforms that enhance our creative solutions, exceeds customer expectations, enhance the Standard Bank image and reputation and creates business value. Deliver high-level editing to supplied written content in order to drive distinctive and personalised client experiences. Deliver on multiple, simultaneous conceptual copywriting projects, always focusing on eaching business objectives and driving distinctive and personalised client experiences. Time management, where required, teaming up with various designers on various projects concurrently. Participate in the development of internal and external messaging which reflects the needs of varied stakeholders across all Business Lines and Corporate Functions. Participate in the review of new communication technologies and keep the business at the forefront of developments in creative copywriting. Guide appropriate channel selection for messaging. The communication channels include but are not exclusive to the following; Intranet, Internet, Mass email, Newsletters, Printed media, Video, Podcasts, Social media. Ensure the effective implementation and timely execution of briefs for conceptual copywriting and high-level editing projects across all channels in order to drive distinctive and personalised client experiences. Oversee and guide partners writing (e.g. digital teams). Provide expert conceptual copywriting advice to internal business partners. Engage internal business partners as part of the research process or information gathering. Proofread or edit documents as required. Interact with people and teams at all levels within the Bank to provide advice on communication channels and promote responsible and efficient use of media. Manage writing standards for South Africas internal and external media channels by ensuring the following; appropriate style and tone of communication, grammatical quality, alignment to brand and strategy. Keep abreast of communication and media trends. Participate in the development, implementation and monitoring systems and procedures necessary to deliver appropriate, relevant messaging. Develop a deep understanding of the strategic objectives of the business portfolio in order to partner with business stakeholders and challenge their Marketing and Communication needs to ensure impact and realisation of the business strategic aspirations/objectives. Guide and advise creative team, business partners and account management about the creative copywriting process in order to foster stronger working relationships and produce exceptional creative solutions. Deliver creative solutions and projects on-time and within budget to deliver on business objectives and drive distinctive client experiences. People: Coordinate relationships with other stakeholder groups and associates who influence internal and external marketing and communications implementations. Provides for in-service conceptual copywriting training and development. rovides proactive guidance to stakeholders on conceptual copywriting related matters. Build and maintain effective relationships with both internal and external stakeholders in order to establish rapport and trust to be able to challenge and shape messaging options that build and enhance the image and brand and realise the strategic objectives of the Bank around client centricity through personalisation. Risk, Regulatory, Prudential & Compliance Manage risk timeously and report incidents. Complete mandatory compliance training. Responsible for observing all laws, regulations, and other applicable obligations in all content production, i.e. copyright and plagiarism and laws. Strategy Apply insights to develop strong conceptual copywriting messaging. Deliver strategic Marketing and Communication solutions to Business Lines and Corporate Functions in order to build the brand image of the Bank, which in turn drives commercial value. Develop a detailed understanding and interpretation of the strategies and challenges of a relevant portfolio of Business lines and/or Corporate Functions in order to effectively partner with stakeholders. Develop and implement new ideas and methods and continue to seek ways of both improving contribution to the Banks strategic objectives and goals and enhancing the reputation of Standard Bank. Preferred Qualification and Experience Relevant Degree Other Minimum Qualifications, certifications or professional memberships: A degree in Communication would be a minimum requirement for this role. A creative copywriting qualification is important. 5-7 years experience: Creative Copywriting experience within an agency or Marketing & Communication environment would be a critical requirement for this role. Knowledge/Technical Skills/Expertise Effective Design. Digital Media and Advertising.

Job Details Marketing: defining, marketing and protecting the Standard Bank brand across our business - including specialist advice and activity for specific countries and business units. Job Purpose To lead and drive the Digital Media Buying Function within Standard Bank to establish, manage and optimise digital media buying accounts, processes and reporting in order to enable a data driven marketing capability. Key Responsibilities/Accountabilities Client: Engage with external and approved digital media service providers to ensure alignment between Standard Bank, external agencies and vendors with regards to the internal requirements from the Bank. Coordinate activities and balance demand and supply to ensure focus and delivery on specific areas. Perform quality assurance on service provider deliverables to ensure adherence to the process and high quality of the required standards. Data: Establish the Digital Media Buying capability for the Standard Bank Group to ensure data integrity and media spent optimisation. The establishment of a digital media buying capability will provide insights to be used to influence the strategic objectives of the Bank. Financial Management: Liaise with the Finance and Procurement Functions to ensure the billing process is compliant with vendor and Standard Bank requirements. Propose and monitor media billing and buying processes with internal and external suppliers to ensure sound financial control and effective governance. People: Coach, up-skill and support the Digital Marketing teams on the preferred digital media buying process of Standard Bank to ensure a consistent and high quality process across the entire Bank. Document and optimise the digital media buying process to ensure best practices are incorporated. Monitor execution to ensure minimum standards are achieved. Provide support to the Digital Marketing and Marketing teams with competent digital media buying skills, templates, plans and other relevant supporting materials and documentation. Strategy Analyse and report on Digital Media spend to ensure optimal reach, conversions and engagement as key levers for the Marketing and Communications Function. Monitor and control optimal media buying technologies e.g. GMP is implemented and used correctly. Preferred Qualification and Experience Prefrerrably: A Bachelors degree or strong digital media training would be a minimum requirement for this job. 5-7 experience: Digital Media Buying skills and experience is a key requirement for this job. Good understanding of digital media and strategy. Experience within a large corporate organisation would be important. Experience of collaborating with multiple role players across the Marketing value chain would be required. Knowledge/Technical Skills/Expertise Data Driven Digital Marketing. Social Media. Developing an Effective Media Mix. Developing Marketing Insights . Effective Visual Marketing.

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for a Head, Governance, Risk, Compliance to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent. Job Purpose To establish and drive effective risk management practices by implementing the Group Technology Risk Framework within Engineering Technology Services (ETS) ensuring that legal and regulatory compliance requirements, standards, and good governance are met and the maturity of ETS GRC management are elevated. To provide oversight and co-ordination of the Technology services and practices delivered to Country Technology against Technology standards and toolboxes. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance - Oversee the implementation of a robust governance, risk and compliance model that includes governance structures, governance forums, and the relevant ETS governance forums and management committees (e.g. IMSP Board, Service management committee, Risk and Control Committee, Signature Programme Boards, etc.), providing guidance, subject matter expertise and input into governance working groups. - Assess and understand the impact of respective geographical regulatory requirements on services and overall ETS operating model to influence Group Technology toolboxes and standards and to guide the implementation strategies of such toolboxes and standards - Drive risk, regulatory, and compliance awareness by overseeing the implementation of directives and strategies in ETS that align with the Group Information Security strategy and Group Technology Risk Framework. - Design the target state for the risk management capability within ETS tailored to the unique requirements of the entity, aligned to the overall Group Technology Risk guiding principles and standards - Drive the risk management gap and capability maturity assessment for ETS against target state to enable required capabilities to be established and matured. - Provide strategic advice to ETS through subject matter expertise and input in the development and/or enhancement of operational risk management business intelligence and management information reporting systems and/or tools to measure and manage operational risks. - Identify Technology risks by monitoring, tracking and reporting on activities and service delivery from ETS and plan against possible Technology risks and guide towards mitigating actions - Drive and champion a positive risk culture within the ETS, establishing appropriate risk oversight and governance processes and structures that enable contracted services in Country against standards and toolboxes - Monitor and assess the alignment of risk management processes, procedures, frameworks, methods, standards and toolboxes to Group policy and regulatory requirements that will ensure that IT systems, frameworks, infrastructure and technology employees are regulatory compliant - Advise on appropriate risk mitigation strategies and the associated trade-off decision making mandates that align with good risk, regulatory, prudential and compliance governance - Implement procedures and controls to assure compliance with applicable regulatory and legal requirements as well as good business practices - Manage the interface between ETS Technology and internal and external audit and provide the relevant input to assist with planning and evaluation of audit results. - Review and assess the appropriateness of audit findings and recommendations and provide guidance to ETS leadership on commitments made to resolve audit findings and oversee remediation actions in consultation with Head, ETS, ETS leadership and Internal Audit Product - Assess the effectiveness of GRC control structures, related aspects of process changes and improvement, technology upgrades and new technology implementations to confirm that the control structure remains effective. - Provide guidance and input in Risk Control Self-Assessment (RCSA) processes and work with the responsible ETS service owner to ensure closure of risk items on the RCSA - Participate in technology projects to identify potential risks to the organisation and recommend mitigation and opportunities for improvement. - Manage risk and control action items from Risk Committees and work with the responsible service owner to ensure closure on or before agreed closure - Support the effective delivery of services by conducting research on reputable agencies e.g. WHO, Gartner, Big4 consulting houses, etc. Technology and Technology Risk papers to identify new and emerging risks and trends which are relevant to ETS and advise service owners accordingly. - Assess the applicability of current and emerging technology risks by determining the applicability and severity of such risks and recommend possible remediation to be implemented by ETS leadership and service owners to mitigate the current and emerging technology risks and controls in ETS People - Build a high performance team through managing resources and retention of critical staff to match required GRC capabilities and strategic business requirements - Provide risk management coaching, training, commercially pragmatic advice, support and where required, direct involvement in the implementation of the Group Technology Risk framework in ETS - Assess knowledge and understanding of the Group Technology Risk framework and regulatory requirements though encouragement of participation and ensuring completion of compliance training, as required - Demonstrate buy-in to new way of work and organisational practices by supporting the implementation of new governance, risk and compliance frameworks and methods to increase risk management efficiency and effectiveness of ETS Strategy - Participate in Group Technology strategic reviews to align and deliver to Group Technology Governance processes so that Technology-related decisions are made in line with the business strategies and objectives - Provide strategic vision, operational leadership and management of the Governance, Risk and Compliance function in ETS, delivering GRC support to ETS against set toolboxes and standards. Client - Drive effective risk management by influencing all executives, managers and staff within ETS to embrace a risk-aware culture and to remove impediments to effective risk management. - Build trusting relationships and partnerships with relevant stakeholders in ETS to facilitate appropriate prioritisation of risk and risk capability work that embraces a risk aware culture. - Provide guidance and advice to ETS leadership and service owners on international standards for reporting on risks to enable required regulatory and management reports to be submitted to ensure compliance - Guide ETS leadership and service owners on the local regulatory requirements in country to ensure the delivery of technology solutions are clearly understood, aligned and executed to Business and Client strategies and in compliance with toolboxes and standards - Continually identify, assess, and reduce risk within levels of tolerance set by the business through the implementation of risk mitigation plans such as Business Continuity Management, etc. Technology & Architecture - Assess the service design against the Group Technology Risk framework and assess the delivery of services against contracted services and provide input and guidance on possible deviation and non-compliance to toolboxes and standards - Monitor the implementation of contingency strategies in partnership with Country Delivery team and Service owners to reduce and or avoid process malfunctions and improve the sustainability of critical business applications, meeting the Always on objectives - Elevate the maturity of ETS Governance Risk and Compliance management implementation to targeted maturity through support, insights and the implementation of a robust Group Technology Risk Framework - Collaborate with Country GRC counterparts to provide input on Country level response and service management capabilities along with relevant Engineering Technology Services (ETS), Group Technology and / or selected local vendors, satisfying service stability, governance, risk, regulatory and compliance requirements - Partner with CIOs and technology practices to co-develop, innovate and improve toolboxes complying with governance, risk, and regulatory compliance requirements - Assess and implement internal processes, integrate all standards and requirements that ETS is required to execute against so that the shared execution service delivery is aligned to, and comply with the standards and approved toolboxes - Provide first-line advice and support to Service and Commercial Management, Country Delivery team and Service owners to ensure required governance, risk and compliance standards and controls are implemented, adherence to regulatory requirements and delivery of contracted services against standards and toolboxe Data - Provide audit results and status and progress reports on adherence to the overall service management principles as required as input to cross- functional management of information, reporting and implementation of toolboxes and standards - Oversee the management of risk and control action items emanating from the various Risk Committees and external audit results and work closely with the relevant domain owner and / or service provider to ensure closure on or before agreed closure date Preferred Qualification and Experience Qualifications : - Post Grad Degree in Business Commerce Experience : 5-7 years - Experience working with cross-functional teams fostering collaboration and team work. Experience in engaging with a broad spectrum of stakeholders including senior executives. Broad business and finance type experience, specifically within the banking sector. Knowledge of standard business processes including work prioritisation best practices. 8-10 years: - Proven experience in demand and stakeholder management, utilising limited resources to meet portfolio priorities. Experience in identifying, mitigating and tracking risks and country specific regulatory requirements. Experience with multi-vendor environments and managed service provider relationship - Proven experience in IT management activities including IT Portfolio delivery planning, investment control and risk identification and management, regulation of statutory reporting, monitoring and managing the required software and hardware licenses Knowledge/Technical Skills/Expertise Information Management - IT Risk Management - IT Knowledge - Compliance - Risk Management - IT Systems - Stakeholder Management (IT) - Business Continuity Management

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for a Head, Service Portfolio Delivery, Corporate Functions & Engineering Professional Services, to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent. Job Purpose To provide strategic vision, operational leadership as Service owner for Group Corporate Functions ETS portfolio. To direct, guide professional services (engineering excellence, business admin support), lead Service owners, balance ETS Service requirement. To be accountable for end to end delivery (across service value chain, internal,external), cost of contracted Services. To partner and ensure strategic service alignment with Group Corporate Functions, executing against standards, toolboxes. Key Responsibilities/Accountabilities Product - Direct and deliver contracted Business solutions and features coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements. People - Manage dual purpose requirements - balancing contracted service capacity with ETS requirement for service. Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets. - Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks. - Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams. - Act as the senior ETS interface into Corporate Function heads within the Group, directing the deployment of Technology resources aligned with the priorities of contracted services and country priorities. - Provide strategic direction, leading and guiding teams on their output in line with the service expectations, contracted delivery and respective Group Corporate Function strategic technology plans. Interview, recruit and select leadership teams that have the right technical and personal abilities to help further ETS' mission. Strategy - Actively align with the Group Corporate Function Technology plans by fostering a strong working relationship with the respective CIO organisations participating and influencing strategic road maps and plans based on country priorities. - Align with Group Corporate Functions on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage or oversee day to day supplier relationships and performance. - Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams Technology & Architecture - Collaborate in ETS processes to aggregate and visualise cross service delivery by contributing to the creation and maintenance of the integrated delivery plan. Proactively identifying conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders. - Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation. - Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness. - Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices). - Assume overall responsibility for effective Portfolio, program, project management and Delivery capabilities delivering a broad range of contracted IT services, executing against standards and toolboxes and continuously optimising service aimed at the efficient and effective provision of IT services. - Draw on experience to focus on optimisation initiatives to better service execution, service levels, reporting. employ a process of review,suggest,modify,improve, automate aspects of a service. - Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models. - Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements. - Contribute to the overall success of ETS service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the Service Portfolio based on usage/consumption and forecasts. - Drive, assist or support programme execution remaining accountable for the end-to-end delivery of all the identified programmes in the Service portfolio, engaging Group Corporate Function CIOs and Corporate Function Product Owners and overseeing Service portfolio level reporting. - Oversee identification of service operation requirement for the Service Portfolio and provide service support communicating Quality of Service concerns and outages to Group Corporate Function CIOs, Technology Domains and CTO. Ensure implementation of incident management with tiered support and within SLA requirement, Event and Problem Management. Client - Provide directional leadership to Service Portfolio to deliver on the contracted services relevant to Corporate Functions and Professional services ensuring the desired client experience. - Collaborate with Service & Commercial Management to direct and participate in communication with Group Corporate Function CIO structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans. - Drive a culture of service excellence and consistent client experience aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence. Data - Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems. - Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels. Financial Management - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. - Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the health of the Service portfolio unit in consultation with Group IT Finance. Risk, Regulatory, Prudential & Compliance - Oversee and ensure that the Group Technology Risk Management minimum standard is adhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. Preferred Qualification and Experience Qualifications : - Post Grad Degree in Information Studies/ Information Technology - Industry related certification/ membership Experience : 5-7 years: - Proven track record engaging and building strong relationships with senior stakeholders (Group Function Heads) in corporate environment. Show understanding of complexities of implementing central systems and applications for distributed use. Knowledge of regulatory and compliance requirements related to African regions implementations will be beneficial. 8-10 years: - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals. - Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies Knowledge/Technical Skills/Expertise IT Risk Management - Stakeholder Management (IT) - Financial Management (IT) - Agile Estimation and Prioritisation - Agile Principles

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for a Head, Infrastructure Production Services to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent. Job Purpose To provide strategic vision, operational leadership to Infrastructure, technical platforms, technology operations functions and services balancing ETS requirement to service demand. To direct, guide capability owners responsible for infrastructure and network functions. To be accountable for service delivery, cost of contracted services, service value chain and all partners. To partner and ensure strategic alignment with Group Chief Technology strategies, executing against standards, toolboxes. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance - Oversee and ensure that the Group Technology Risk Management minimum standard is adhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. - Collaborate with Service & Commercial Management to direct and participate in communication with countries structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans for the Group Technology Domain owners. Strategy - Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams - Actively align with the Group Technology strategic plan by fostering a strong working relationship with the Group Technology domain/practice participating and influencing strategic road maps and plans based on country priorities. - Align with Group Technology domain owner on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage day to day supplier relationships and performance. - Actively lead the overall planning and management of the multi-faceted components of Software and Hardware for ETS service delivery (implemented across the geographies) covering the complete software asset lifecycle, identifying software and Hardware license optimisation opportunities. - Lead the management of the SBG (ETS) infrastructure estate, oversee and manage the development of infrastructure technology roadmaps, taking into account the impact of cloud migration and Group Business Line strategies and Service portfolio delivery on ETS infrastructure implementation and operations. Technology & Architecture - Collaborate with ETS Service & Commercial Management to plan and execute on technology and infrastructure capacity requirement management for ETS services as part of service value chain, availability management. - Collaborate with Group and Country CIO's executing against standards, tools, processes to implement hardware and software asset management throughout the lifecycle across all geographies to contracted service expectations. This also includes ongoing alignment and engagement with the major software and hardware suppliers and the Group Information Technology executives. - Deliver, on behalf of technology practices (and aligned to toolboxes), the acceleration capability that can be contracted by countries to establish and mature technology capabilities, promoting the Technology domain and platform capability. - Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models. - Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements. - Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation. - Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness. - Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices). - Draw on experience to focus on optimisation initiatives to better service execution, service levels, reporting. employ a process of review,suggest,modify,improve, automate aspects of a service. - Lead and guide teams ins the application of IT infrastructure expertise towards the diagnosis of problems, evaluation of solutions, delivery of solutions and operational best practice. - Incorporation of all functions and resources that perform deploy and operate processes pertaining to all technology infrastructure, shared technical platforms and asset management (hardware, software) services across geographies into one service orientated function. - Ensure continuous deployment and operation of the entire Standard Bank Group infrastructure that enable Service Portfolio delivery for Group Business Lines and Group Corporate Functions, contributing to the success of ETS service delivery and Group Technology strategic objectives of service stability - Always on. Product - Collaborate with ETS stakeholders to guide and arbitrate decisions where contention exist due to conflicting priorities based on ETS Service Portfolio Delivery road maps and platform, infrastructure road map requirements. - Direct and deliver contracted services coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements. Client - Drive a culture of service excellence and consistent client experience aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence. Data - Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems. - Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels. Financial Management - Execute on relevant hardware and software asset management budget and monitoring Controls. Day to day management of direct agreements with relevant suppliers in support of ETS service delivery. - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. - Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the ealth of the Service portfolio unit in consultation with Group IT Finance. People - Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams. - Manage dual purpose requirements - balancing contracted service capacity with ETS requirement for service. Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets. - Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks. Preferred Qualification and Experience Qualifications : - Post Grad Degree in Information Studies/ Information Technology Experience : 8-10 years: - Experience in working in a variety of technical areas within IT. Understanding and experience of the various disciplines within IT and how they relate to each other. Managing a large group of direct reports at a senior level providing direction to the team. Able to manage a sizeable cost centre and budget. - Knowledge of the concept, techniques and theories associated with the ITIL service management principle and framework. Experience in a leadership position at a senior/director level. Knowledge of principles underlying leadership, team and group dynamics. Exposure to recovery frameworks - Delivery of services in an outsourced environment, into the African continent will be beneficial. Knowledge/Technical Skills/Expertise Capacity Management - Vendor Management - IT Risk Management - Stakeholder Management (IT) - Infrastructure and Platforms Support - Availability Management

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for a Head, Management Office to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent. Job Purpose To provide strategic vision, operational leadership to Portfolio Planning, Management, function, focusing available workforce talent to engineering skillset. To produce management information, insights for executive use, ensuring a fact base for decision making. To develop, implement culture, change programs meeting strategic, tactical business objectives. To facilitate ETS strategy definition, management, monitor strategy execution, consistent, effective approach to the way value is delivered. Key Responsibilities/Accountabilities People - Design framework, processes and protocols to implement internal communication and formal external communication. Formulate plans to inculcate the desired service culture, align and direct delivery of the internal communication strategy and support Service Portfolio Heads and Country engagement teams with communication as required. - Maximize the likelihood of successfully implementing sustainable change quickly and with reduced risk, covering the complete lifecycle of the change and all affected stakeholders in ETS and external if required. Key focus on human resources within ETS to fulfil the service promise. - Collaborate with HC, Service Portfolio and Function Heads to maintain performance and incentive and recognition alignment on a team and individual basis. - Collaborate with HC, Group Technology practices, Service Portfolio and Function Heads to plan appropriate future fit skills within the overall Group shared execution portfolio, maintaining skills views and identifying workforce partnering opportunities. - Put in place and manage service culture, mobilisation and onboarding processes to facilitate effective service delivery and flexible staffing and partnership models. Focus on key elements for induction, access to systems, and process and culture communication. via knowledge management tools and processes. Risk, Regulatory, Prudential & Compliance - Develop specific presentations on performance and progress of the portfolio, for multiple forums, boards and committees. Analysis, interpret strategy, metrics and spend to provide insights, lead governance and formal external reporting, - Establishing the requisite governance forums and processes in support (strategic, tactical & operational) to provide an effective service integration and management function enabling the Group Technology operating model. - Develop quality, optimisation and reporting frameworks for services, assessing efficacy of Service management within the Group shared execution function. - Oversee and ensure that the Group Technology Risk Management minimum standard is adhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. Strategy - Ensuring a strategy plan that aligns with Group Technology strategy and ETS value proposition and vision. Monitor strategy execution, ensure a consistent, effective approach to the way value is delivered aligning with Group Technology Strategy, Change and Agile Transformation stakeholders and objectives. - Lead the development of people capacity management models aiming to achieve the desired balance between reliance on in-house versus flexible capacity. Model, monitor and consolidate workforce planning to maintain the required supply of resources matched with contracted demand. Workforce planning and flexible staffing models. - Champion fungibility to deploy engineering capabilities across service portfolio's, products or projects where most needed, supporting service delivery and service owners with insight to the skills available, overall demand view and work rate of resources. - Oversee the execution of high-impact, strategic programs or initiatives within Engineering Technology Services and Regional Service Hubs, collaborating with Regional CIO structures and Country Service integration and engagement teams. Technology & Architecture - Collaborate with the Service Portfolio and Function Heads to aggregate and visualise cross service delivery by directing the creation and maintenance of the integrated delivery plan. Proactively identify conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders. - Implement and manage frameworks, tools and technology to facilitate measurement and Service dashboards, reporting processes, systems and dashboards to Service & Commercial Management and Service owner requirements. - Produce Management information and insights to recommend improving internal processes and delivery of excellent service linking with Service improvement initiatives. - Implement and maintain tools and technology to enable digital dissemination for sharing of internal processes and community of practice information etc (Sharepoint) - Aligns with Group Technology Strategy function and is accountable to ensure that tools, standards and WoW are implemented across Engineering Technology Services. Ensures integration and providing insights, oversight and governance. Focuses on ideas, principles and messages that are required to ensure consistency in doing the right things and doing things right Client - Establish and mature the capability that will develop and maintain a consolidated view of supply and demand, facilitating key resourcing decisions in order to manage impact on service delivery and prioritisation. Data - Provide a single view of the overall book of work, delivery roadmap and portfolio plan for Engineering Technology Services by setting up integrated planning and co-ordination processes across all Service owners through aggregation of Portfolio and Programme roadmaps and plans developed by Release Train Engineers (RTEs) and Service Portfolio Heads/Leads. - Analyse the overall portfolio velocity and performance, providing insights and recommending approaches to achieve optimal efficiency in the application of resources (time, people and investment) and Agile ways of working. - Define, monitor and aggregate key performance indicators at a portfolio and programme level, sharing insights with key stakeholders that will facilitate decision making with regard to managing the service delivery across all the portfolios and functions. - Develop a management tool identifying and aggregating KPI's (Strategic, operational and Portfolio delivery) to measure productivity, cost and risks. Design and administer surveys, country satisfaction index to inform data based decision making to improve service experience. Financial Management - Responsible for directing the preparation, review and consolidation of business plans and budgets for Engineering Technology Services. Analysis, interpret strategy, metrics and spend to provide insights. Ensures financial recoveries are processed, working closely with the Service and Commercial Management Function and Group IT Finance team. Organisation Design - Management of the Portfolio Management, MIS, insights, internal change and business enablement team, determining effective operating model, team and individual roles and responsibilities, relevant policy and procedures. Preferred Qualification and Experience Qualifications : - Post Grad Diploma in Business Management - Post Grad Degree in Information Studies/ Information Technology - Relevant industry specific certification Experience : 5-7 years: - Experience in development and implementation of service contracting, measurement, quality and reporting frameworks, Continuous improvement, innovation and service optimisation. 8-10 years: - Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies.Preferred delivery experience across African Continent and client service/relationship. management experience - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge. Proven experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. Knowledge/Technical Skills/Expertise Business Process Improvement - Vendor Management - IT Strategy & Planning - Stakeholder Management (IT) - Financial Management (IT) - Agile Measurements - Agile Planning - Agile Principles

Job Details Risk Management: Understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Manage the reporting obligations of the country Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) team and provide support management to the country CIB recovery portfolio team. Key Responsibilities/Accountabilities Reporting To ensure that all Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) reporting obligations are submitted in a timely manner. Circulate and submit Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) Reports to appropriate recipients. Admin Support Along with the relevant risk and business partners, assess clients/accounts in order to optimise the bank's profitability and limit exposure over the short, medium and long-term. To manage the administrative aspects for country Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) - including all aspects of obtaining balances, managing, updating and maintaining information on all relevant systems; facility and legal documentation and default data base maintenance in terms of the SLA with Credit Analytics. Follow up on risk grade changes and account closure processes. Obtain information relating to Credit Bureau searches. To develop a sound understanding of litigation and recovery matter management, in the context of the relevant Insolvency Act and Companies Act. Ensure the security values are updated on relevant reports. Interact with internal stakeholders to clarify requirements, resolve problems and set priorities. Follow-up with liquidators and attorneys if and when the need arises. To check the regulatory reports regarding liquidation and insolvency matters and meetings and to highlight portfolio names published to the BS&R team. Business oriented solutions driven approach with acceptable risk as opposed to total risk minimisation approach. Conduct and support Kenya CIB BS&R portfolio team with in-depth research on relevant accounts, using the applicable systems and tools available, applying banking, legal and credit knowledge where applicable. To ensure the collation of all East African submission sheets (CIB and PBB) and ensuring they are shared with the BS&R team by business day 7. For the Kenyan CIB sheets, prepare the submissions and ensure that they contain accurate and current information. Invite relevant stakeholders to the Global and Regional Global Watchlist and NPL Committees. Swift closing out of any audit findings. Setting up Rapid Risk Reviews, regional East Africa Watchlist and NPL Committees sessions as well as ad-hoc NPL Committee sessions. Preparation of minutes on a timely basis. Ensuring that insurance is in place for all collateral in the NPL portfolio. Ensuring that the valuation reports are current as per the collateral policy in the NPL Portfolio. Participation in the close monitoring forum and regional East Africa Watchlist and NPL Committee. Running various provision scenarios to ensure that the right decision is made on the provision adequacy. Running of the IFRS 9 NPL model to ensure that the provision held is accurate and adequate where requested by the relevant committee or internal stakeholders. Monitor and implement payments from and to accounts where necessary. Understand the requirements of the various Companies Acts and Central Bank Regulations. Awareness of the Group Reference Guide (GRG); CIB Credit Policy and BS&R Mandate. Portfolio management Provide advice to various stakeholders on credit recovery and liquidation / receivership processes. Prepare and submit liquidation claims / appoint Receivers. Attend and prepare for meetings with creditors. Brief attorneys and counsel and oversee conduct of litigation on behalf of the Bank. Report to the Watchlist and NPL Committee and implement decisions there from, as well as update the relevant schedule/s on a monthly basis. Also prepare minutes in respect of Kenyan names for the Global Committees within the required time. Document and communicate relevant decisions to all relevant internal and external stakeholders. Preparation of submission to the CIB Specific Debt Provisioning Forum, while ensuring internal, IFRS, and regulatory provisioning requirements are met. Communicate provision numbers with Finance and Business Unit Heads. Participate in industry initiatives from time to time Preferred Qualification and Experience Degree in Business Commerce or equivalent 3-4 Years in a similar role or equivalent Demonstrates a clear understanding of the role BS&R should perform within CIB and the consequent reporting requirements. Understands and manages strategic and operational risk including understanding and conforming to the relevant processes and procedures within BS&R and CIB. Transaction experience preferable Credit experience preferable. Keen interest in building a career in BS&R Knowledge/Technical Skills/Expertise Competencies required in delivering accurate and relevant results and assessing risk including attention to detail, delivery of accurate and relevant research, proactive and timely delivery of requirements, ownership of problems, understanding of impact of non-delivery and sub-standard performance Should be able to provide direction and strategic thinking where appropriate in relation to distressed and defaulted exposures. Sound business savvy and banking knowledge on the following: accounting and financial principles;general banking; corporate banking; and legal principles related to lending and collateral rights. And ability to translate and apply this knowledge to optimise positive outcomes

Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours: Strive to reach mature levels on the Continuum model by building own and team competence to work in a continuous delivery environment Champion team learning and adopt suitable methodologies and practices. Collaborate with colleagues from different disciplines in a cross-functional team to deliver against iteration targets. Work in partnership with Business representatives (e.g. Product Owner, Product Manager) ensuring alignment and value to the customer. Manage work effectively as an individual and team member including the reprioritisation of backlogs and reacts flexibly to changing demands through. Manage work using available resources and methodologies ensuring full team engagement. Estimate the size and complexity of the work within the team and managing this appropriately. Determine the technical design in their area of concern, within the architectural guidelines. Drive team commitments to the work in every iteration or Program Increment. Be responsible for value and builds to continuously improve the quality of deliverables. Find ways to improve own and the team's delivery and value to the customer on a continuous basis. Scope, Plan, Design and Review end to end solutions: Advise the development staff on the evaluation and impact analysis of major design options. Engage with Information Technology support teams and business stakeholders to scope plan and design end to end solutions. Define and Develop application complex code: Produce outline system specifications using solution designs, functional specifications or technical specifications as input, including input into scope, constraints (such as performance or resources), hardware, network and software environments and depending on the complexity of the project or change, might need to get the different resources from the different BU's. Produce specifications for systems functions, information flows, data loads, implementation strategy, phasing of development, requirements not met and alternatives considered. Translate logical designs into component designs taking into account the solution design, performance requirements and existing systems. Perform risk analysis and produce development plans in order to consider the impact of design decisions. Build, code and review user and system interfaces including menus, screen dialogues, inputs, reports, validation and error correction, processing rules, access, security, audit controls, recovery routines and contingency procedures. Work with data analysis colleagues to produce or update system or object data models and correlate these with corporate models. Work with database design or database administration teams to translate object and data models into appropriate database schemas within design constraints. Assist less experienced colleagues with complex coding problems. Conduct quality assurance and approve developed code linked to supplied specifications for production deployment. Provide guidance and assistance to colleagues on any aspect of program component design, creation, testing and documentation. Conduct Testing across various IT platforms: Prepare test cases for unit testing purposes and review test cases as produced by other developers for unit testing purposes as required. Conduct unit testing and fix detected errors. Testing can be done on own work as well as on that of other colleagues in the team. Develop technical support documentation within agreed standards. Document all work done as per standards, methods and tools used in the bank for application development. Review work done by developers to assure all work has been done as per standards, methods and tools used in the bank for application development. Construct, interpret and execute end to end system and program tests to verify correct operation of completed systems. Ensure adherence to release methodology and technical change management procedures for all changes. Adhere to own or manage team's project timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous improvement: Coach the junior developers on technical aspects of application development, controls, and documentation standards as well as on engaging effectively. Perform quality assurance on the work completed by junior developers. Quality assurance can cover code developed as well as supporting documents and test plans. Look actively for opportunities to shorten development times, improve skills of the team and improve cost efficiency of application development activities. Ensure that all component designs take into account all specified requirements and constraints. Provide level 3 support and production standby post go live. Preferred Qualification and Experience Qualification: BSc Comp Science, B.Com Informatics degree or advanced degree. Bachelor's degree in a field requiring strong analytical and quantitative skills such as Computer Science, Engineering, Mathematics, Information Systems or similar Experience: Application Support: 5-7 Years Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. Technical Skills Required MAINFRAME COBOL, Easytrieve, CICS, VSAM, DB2 JCL Experience : 8 years and more Tools: Atlassian - JIRA/Confluence BMC REMEDY ISPW as Source Management Tool TWS as batch job scheduler Other skills ability to work under pressure in Production environment Solid problem solving skills - with attitude to persevere in solving complex problems Aptitude and willingness to learn quickly Experience on AGILE methods and principles and software development Knowledge/Technical Skills/Expertise IT Knowledge: Evaluates various technologies for relevance and cost-effectiveness for implementation in the organisation. Constantly keeps pace with new technology and identifies relevant applications in different areas of the institution. Conducts risk/benefit assessments when considering the adoption of new technologies. Understands products to internal level. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose To manage and control the Trustee administration of all Management Companies To apply the Client Service Vision for Trustee Services into actionable objectives and tactics thereby influencing the outcome of internal and external service measurements of Trustee Services To effectively manage the Portfolio Administrators area, managing key functions such as releasing on BOL, account opening, billing, financial year end process. Thereby ensuring that a consistent and high level of quality service is provided to both internal and external customers Maintain a customer-focussed environment to consistently deliver exceptional service Key Responsibilities/Accountabilities Focus attention and efforts on understanding customer requirements and proactively addressing different customer/client needs Make organisational changes when needed to address customer - client needs Maintain a customer-focussed environment to consistently deliver exceptional service Maintain a high level of turnaround times for query and complaint resolution To ensure that the staff within the department understand the risks associated with dealing with customers, releasing of transactions, account opening, billing, customer queries and the dissemination of confidential information and to maintain a high level of integrity and ethical standards Prompt and efficient resolution of all queries and complaints within SLA's Develop and entrench service principles and standards affecting the customer experience (query fulfilment and service recovery) Queries and complaints analysed in order to provide input into reengineering teams to ensure solutions are found to recurring problems Ensure and chair monthly meetings - conference calls with each client - proactively address issues concerns and new client requirements Build lasting partnerships with all external and internal clients Manage and control the financial year end admin process-Report any discrepancies to the Compliance Manager- Ensure financial statements are fairly representedPlan audit meetings with clients, back office administrators and auditors prior to clients financial year end Agree task timelines for the operational teams Ensure that admin reporting packs are delivered to auditors as per agreed timelines Manage audit queries and ensure timeous responses Ensure financials are checked, discrepancies resolved Feedback to Compliance in order for them to provide Compliance letter to the clients Ability to make decisions Willingness to take responsibility for decisions when under pressure Provide the team with direction and clarity when assisting with problems Must take prompt action to address problems Take full accountability for decisions even when they are unpopular Manage productivity of teams Determine efficiencies and improvements in processes Prioritise improvements Ensure fair split of work Take control of as well as coordinate resources in the team Manage succession plan for each key role in the team Manage operational risk through diligent application of internal controls and ensure procedures are documented and applied Ensure right controls are in place to avoid losses Manage team dashboard - Volumes, Key risk indicators, Query management, Grows capability by delegating Identify and assist with the planning of project tasks related to the team Participate and give input to projects - impact assessments of system changes Delegates tasks to all staff Allow others to grow and learn from managing new responsibilities Provides developmental guidance or coaching and mentoring Manage teams performance Maintain and build a team by recruiting and retaining the necessary resources and ensuring the optimal structuring of the team needed to deliver to our clients Empower staff to take full responsibility and accountability for their relationships with internal and external clients Must monitor and manage staff's performance and development and ensure optimum efficiency and productivity is maintained at all times Recognise and reward exceptional performance Address non-performance, provide clear guidance on how to improve their deliverables Preferred Qualification and Experience Qualifications Formal minimum qualification 1 Type of qualification: Completed secondary school/high school/A levels/Matric Field of study: Business Commerce Experience Experience required 1 Job Function: Investment Banking Job Family: Investor Services Years: 5-7 Years Experience Description: Custody, Back Office and Asset Manager experienceExperience required 2 Job Function: Investment Banking Job Family: Good understanding of Collective Investment Scheme environment Years: 5-7 Years Knowledge/Technical Skills/Expertise Competency Label: : Evaluation of Internal Controls Competency Description: The ability to analyse process controls for effectiveness from a design and implementation perspective. Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when requiredCompetency Label: Business Administration Skills Competency Description: The ability to coordinate multiple administrative activities in to enable the efficient operations of a department Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when requiredCompetency Label: Risk Management Competency Description: Demonstrates knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Click here to enter text. Product Knowledge Competency Description: Knowledge and understanding of the features, benefits and pricing of the products and services on offer to business banking customers Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Business Process Improvement Competency Description: The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation Proficiency Level: BASIC - Applies elementary concepts to develop activities under supervisionCompetency Label: : Service Level Management Competency Description: Refers to the required knowledge and experience to plan, implement and control service provision using service management frameworks Proficiency Level: PROFICIENT - Clear knowledge and application of the concept

Job Details Commercial Banking Job Purpose To manage the activities and programmes in the Incubator in order to assist entrepreneurs with the start-up and growth of early stage companies. Key Responsibilities/Accountabilities Incubator framework, design and roll out Curriculum design and co-ordination. Sourcing and engaging the learning programs and service providers to deliver the Incubator program Coordinating the development, evaluation and implementation of programme goals, objectives, and activities Sourcing and selection of eligible program SME/Enterprise participants Communication and Marketing of the Incubator program Operational day to day running of the Incubator Stakeholder engagement Reporting Research and development Post Incubator Program mentorship support Reviews service providers for delivery of incubator programmes based on quality and price. Identify and assess possible sponsorship opportunities for the Incubator Preferred Qualification and Experience Bachelor degree in business or related field of study. Three years' experience in related field. Exceptional verbal, written and presentation skills. Project management skills Knowledge/Technical Skills/Expertise Computer literacy; MS Office Applications Good understanding of statistics and report collation Knows how to question and probe for information Business knowledge Ability to work effectively both independently and as part of a team. Experience using computers for a variety of tasks. Competency in Microsoft applications including Word, Excel, and Outlook. Knowledge file management, transcription, and other administrative procedures. Ability to work on tight deadlines.