5 Banking jobs

Introduction Job Purpose: Through doing Quality Assurance on calls to provide advice and assist Call Centre Agents to improve the quality of service provided to the external and internal customers in order to minimize information security risk and mitigate reputational risk. To provide aftersales services (Salary Switching and Debit Order Switching) and manage Quality Assurance Agents. To do cross selling and client retention for business continuity in order to improve the profitability. Specification Key Responsibilities: Attend to Debit Order Switching requests Attend to Salary Switching requests Attend to Quality Assurance on calls, identify training needs, client needs and draw up training plans for agents to improve the way we engage with our clients. To collate and route client requests to the relevant department by compiling notes and capturing on the system to create audit trail of account activities via CRM. Ensure improved service delivery by escalating areas of concern outside Service Level Agreement (SLA). Review assigned requests by identifying pending information required to action the request. Outbound agents to call clients following a pre-determined script. Ensure client Debit Order requests are completed by educating them. Ensure Client Debit Order Switch process is followed as per the Nedbank policy. Design evaluation form aligned to the deliverables as per Nedbank's call agent assessment procedure by listening to the call/analyzing the correspondence. Ensure collation of information, including the call, is stored on the shared folder for record and audit purposes. Extract a sample of communication between agents and clients to select a random call/correspondence from the specific Systems. Ensure agent complies with policies and procedures by keeping abreast of the changes within the department. Raise the agent's performance gaps by making notes in the focus points section of the relevant Nedbank assessment template. Communicate the results of the assessment with the agent and Manager to give feedback. Ensure that clients are verified for security purposes by comparing the information on the system according to Nedbank best practice client confidentiality policy Adherence to schedules by providing real time incident reports Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. Ad hoc duties as required. Abilities Requirements: Quality Orientation Technical/Professional Knowledge Sustaining Customer Satisfaction High Impact Communication Building Trusting Relationships Requirements Educational & Experience Requirements: Grade 12 (25 points). C+ in English (Grade 12 or university) Excel Expert •Understanding of Bank products and knowledge of services of different departments •Certificate or Diploma in Quality Assurance •4 - 5 years' experience in Call Centre environment at a supervisory level. •Good knowledge of Flexcube System & Microsoft Products

Introduction Job Purpose: Attend to Social Media (Facebook, Twitter, LinkedIn) queries, Incoming Calls and email queries all with the opportunity to do cross selling as all agents also have a sales target. Specification Key Responsibilities: Attend to customer inquiries via Social Media (Facebook, Twitter, LinkedIn), telephone and e-mail regarding customer support issues. Ensure customer satisfaction by directly providing customers with solutions to problems/issues according to service standards. Correct transfer of clients to relevant department within Bank. Update the ticketing system to ensure all data pertaining to calls and emails is thoroughly tracked and managed. Actively drive own learning and development. Attend to day to day issues and collect information that assists in decision making. Identify cross selling opportunities as we engage with clients through different touch points. Participate in outbound sales campaigns and achieve targets. Adhoc duties Abilities Requirements: Communication skills Customer Focus Stress Tolerance Organized, detail-oriented and multi-task capable Requirements Educational & Experience Requirements: Grade 12 (25 points). C+ in English (Grade 12 or university) Excel Expert At least one (3) year banking experience and one (1) year helpdesk experience. Good knowledge of Flexcube System & Microsoft Products Understanding of Bank products and knowledge of services of different departments

Introduction JOB PURPOSE: To assume the ultimate responsibility and accountability for the management of Risk across NedNamibia Holdings Group, the leadership to enable the realization of the Risk Vision and Deep Green aspiration to be "World-class at Managing Risk", while also having the responsibilities of being a senior member of the Group Executive Committee responsible for the overall strategic direction, financial performance, reputation and sustainability of the NNH Group. Specification Key Responsibilities: Responsible for strategically driving Group Risk across the organization, integration of risk strategy and risk appetite into business strategy and plans. Report on enterprise-wide risks to Group and Board Committees as well as Regulators. Meet financial deliverables by preparing/reviewing monthly management reporting on risk, capital and value-based management via the Group's reporting governance structure. Maintain excellent relationships with all key stakeholders. Responsible for the Group's Enterprise-Wide Risk Management Framework (ERMF), the key risks in the Risk Universe, policies & internal controls. Responsible for the Group Risk Systems & Data, Risk Methodologies including the comprehensive modelling and Measurement of Risk. Leading the successful implementation of significant Regulatory Change (e.g. Basel III, AML, IFRS 9, Twin Peaks, Conduct Risk, Data, etc.). Assist business units in identifying areas of risk and implementing relevant control. Manage risk related projects group-wide (e.g. AML, CFT, Sanctions, etc.). Abilities Requirements: Establishing Strategic Direction Leadership Skills Managing Change Driving Execution Business Acumen Strong decision making and problem solving skills Excellent communication & interpersonal skills Ability to work independently, accurately and under pressure Requirements Education and Experience Requirements: Professional Qualification: CA / LLB Ten (10) years Risk Management experience of which five (5) years must be in a Senior Management position. Demonstrate Banking Industry knowledge. Namibian Citizenship.

Introduction To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for all client account enquiries Customer account records ( opening/closing/stop payments/ stop orders/ main file changes) Issuing of account statements and credit cards Issuing and encoding of bank cards Daily balancing of working stock Work as Teller when required Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: Grade 12 (25 points) original certified copy Must have at least 6 - 12 months client service experience in a financial industry Teller experience will be an added advantage Applicant will be required to work on Saturdays Code of Conduct

Introduction Job Summary To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimize revenue according to business objectives. Specification Key Responsibilities: Acquisition of new clients. Cross-sell Nedbank products. To achieve agreed volumes, pricing and quality objectives through providing effective and professional service to existing and potential customers. Exceed sales, growth and profit targets. Assessment and recommendation of applicants for fast and effective decision-making. Maintain and develop relationships with clients and all Nedbank approved dealers. Increase the market penetration in the Windhoek, and all other responsible areas Establish the Nedbank Vehicle Finance in the Windhoek and other responsible areas Abilities Requirements: Excellent analytical and negotiation skills. Attention to detail and accuracy. High degree of self-confidence. Outgoing personality with well-developed communication and interpersonal skills. Sound experience in all aspects of sales Must be knowledgeable and experienced in the application of the Credit Agreement and Usury Acts. Must be able to work under pressure and meet deadlines. Must be flexible within working hours. Must be willing to travel between branches and outlying dealers Requirements Educational & Experience Requirements: Grade 12 (25 points) or a Diploma/Degree in Business/Banking related studies. Applicant must have minimum (5) five years banking experience, with knowledge of sales, credit/risk assessment skills. Must be fully bilingual and fluency in other languages would be an added advantage. Computer literacy in Microsoft Word, Excel, PowerPoint and Outlook Office. Own transport Code 08 license Code of Conduct