16 Banking jobs

Introduction As the Relationship Management Team Lead you will be responsible for the Relationship Management Team which deals with various services we provide our clients. This will include but not be limited to Product Account Management, Strategic Banking Support and Product Development as well as Project Management. Specification Duties will include, but not limited to: Client Services Team: Support to the Product Delivery Operations Manager Regular communication with key stakeholders both internal and external regarding the progress of the road map Ensure that all interactions with the client are handled in a timely manner and with a quality of response that Continually exceeds the client's expectations Client Feedback to internal teams to ensure on going product and service level improvements Effective people management in terms of development, performance and productivity Ongoing training, guidance and development of staff on a regular basis Formalising and implementing structure to support Clients, Software providers and Processors Ability to analyze and adapt internal processes to improve team efficiency Creating and updating process documentation Manage team task priorities Head up weekly team meeting and follow up on deadlines Attend and feedback to weekly management meetings providing an update of trophies / achievements Provide business updates on projects and ensure the teams stays abreast of developments Requirements Non-negotiables: Demonstrates consistent behaviour aligned to the Organizational Culture Previous experience in an Account/Client Management role Experience in managing multiple projects Previous leadership experience or potential leadership training Advantageous Requirements: Previous experience within DigiProcessing Job Competencies: Sound ability to build and maintain client relationships Able to liaise and present with credibility and impact Ability to meet deadlines under pressure Organized with ability to multi task Team player Personal Competencies: Ability to inspire & motivate a team Strong management and leadership skills Good Interpersonal skills Proven analytical and problem solving ability Ability to work in a fast paced, pressurized environment Excellent communication skills; verbal & written skills •Strong decision-making skills

Introduction To create a unique client experience by attending to clients' sales and service needs, fulfill client banking requirements, selling Nedbank sales products and by identifying cross sell opportunities whilst mitigating risk and contributing to branch objectives. Specification Job Summary: Acquisition of new clients and retention of existing clients. Deliver world class benchmarked customer service. Compilation and maintenance of action plans to increase banking sales Exceed monthly set targets. Marketing of the various bank's products. Maintaining and developing relationships with existing and new clients. Key Competencies: Customer service driven. Extensive and sound experience in all aspects of sales and banking. Must have a high degree of self-confidence, be able to work independently and must be a self-starter Good problem solving and analytical skills. Ability to work under pressure and a flexible approach A sound credit background linked with superior interpersonal and marketing skills. Knowledge and experience of financial statements and the analysis thereof. Excellent knowledge of bank's products and systems. Requirements Key Requirements/Experience Grade 12 (25 points), an original certified copy and/Diploma in business/ banking related studies. Minimum of 5 (Five) years retail sales experience in a banking environment of which at least 2 (Two) years as a Sales Support. Computer literate (MS Word, MS Excel, MS PowerPoint). Applicant will be required to work on some Saturdays. Code of Conduct

Introduction Job Purpose: Generate non-interest revenue (NIR) through the execution of client orders as well as through the hedging of client positions. The job will require the candidate to actively seek out NIR generating deals primarily but not limited to in the Namibian financial market. Specification Key Responsibilities: Generate revenue from trading financial instruments within defined markets Proactively increase the size of the SWAP book in collaboration with Corporate and Business Banking Manage the treasury trading book Manage the money market trading budget Ensure compliance with internal risk limits and controls Improve efficiencies on the trading desk Daily profit and loss reporting Interact with internal and external clients to assess needs and provide solutions Product research and development Abilities Requirements: Passionate about financial markets Sound experience in all aspects of money market and capital market trading Goal orientated Ability to work under pressure, team orientated and flexible approach Strong existing industry relationships Requirements Educational & Experience Requirements: ACI Certificate Degree or suitable equivalent qualification Minimum 5 years' experience in financial/capital markets Conversant with Microsoft Office (Word, Excel and PowerPoint) and Bloomberg Fully conversant with the financial instruments in use in the Namibian financial markets Namibian citizenship.

Introduction Job Purpose: To support the business units and users on the Banking Channel Systems and other relevant IT applications. Specification Key Responsibilities: Manage a small team of support consultants and analysts to provide business support around the Bank's Channel Applications such as electronic banking, mobile banking, credit and debit cards and payments. Keep abreast of channel industry changes and trends. Investigate and resolve errors where possible. Prioritise, allocate and escalate own and team work items. Provide management reporting on status, progress and issues. Develop and maintain positive working relationship with business. Manage project schedules and budgets within project scope. Ensure traceability of defined benefits throughout the change request. Comply with Risk Standards as required. Abilities Requirements: People management Management reporting Ability to make decision. Analytical Skills. Strong problem solving skills. Strong computer skills and literacy. Ability to work independently, accurately and under pressure. Good communication skills. Report writing Requirements Educational & Experience Requirements: Grade 12 (25 points) and an Honours DegreeDiploma in IT or Business Management. At least Six (6) years' experience in a banking support environment with two years supervisory experience. Business or technical experience of working with digital and/or cards. Microsoft office skills. Fluent in in English.

Introduction Job Purpose: To formulate and implement a strategy to increase retail investments in collaboration with other stakeholders. Specification Key Responsibilities: Formulating, implementing and coordinating retail investment campaigns with marketing and branch network. Drive set out Retail liability targets Compilation and maintenance of action plans to increase Investment sale Be liaison between Branch, Client and Treasury Interact with internal and external clients to assess needs and provide solutions Product research and development Monitoring retail investments and ensure competitive pricing Abilities Requirements: Passionate about financial markets Customer service driven. Extensive and sound experience in all aspects of Investment Sales and Treasury. Must have a high degree of self-confidence, be able to work independently and must be a self-starter Good problem solving and analytical skills. Ability to work under pressure and a flexible approach A sound Investment background linked with superior interpersonal and marketing skills. Excellent knowledge of bank's Investment products and systems. Requirements Educational & Experience Requirements: Degree or suitable equivalent qualification Minimum 5 years' experience in financial/capital markets Conversant with Microsoft Office (Word, Excel and PowerPoint). Fully conversant with the financial instruments in use in the Namibian financial markets ACI Certificate would be advantageous Namibian citizenship.

Introduction The incumbent will support the formulation and implementation of marketing and advertising strategy, aimed at showcasing the appeal of the Nedbank brand, with the implicit focus on increasing brand visibility and general consumer awareness of Nedbank's products and services. Specification Key Responsibilities: Consistent line of sight regarding current marketing trends and concepts. Oversee the interpretation of data to inform actionable insights for product advertising and content development. Prudent budgetary alignment. Effective internal liaison in development of briefs: co-ordination of the inputs from internal stakeholders to ensure that briefs are aligned to business and marketing objectives. Analytical and systems thinking ability to enable the application of client insights, particularly as it impacts market/competitive conditions. Understanding of branding & brand building principles and techniques as drivers of marketing strategies, plans and campaigns. Measure marketing campaigns through the application of relevant measurement & tracking tools. Manage creative review process to mitigate brand reputational risk. Management of agencies through debriefs, facilitating approvals and post-approval delivery of the defined activities. Comply with governance requirements in order to minimise risk to all stakeholders. Abilities Requirements: Understanding of marketing strategy principles. Excellent communications skills. Creative and innovative thinking. Financial management skills. Marketing mix optimization skills. Intrinsic knowledge of digital marketing. Analytical & negotiation skills Requirements Education and Experience Requirements: Grade 12 (25 points). Degree with specialization in Marketing At least Six (6) years marketing experience, of which two (years) should entail supervisory responsibilities.

Introduction Job Purpose: To implement a strategy and manage transactional banking products to increase revenue and share of client wallet in the Corporate and Business Banking segment. Also assist in the determination of client-based transactional banking solutions that address clients' needs and facilitate the take-on of the clients onto Nedbank's transactional banking products and services. This entails participation in the channel and product solutioning process and being part of the banks response team to clients' request for information and sales engagement. Key responsibility is to lead the implementation process for the agreed products and services. Specification Key Responsibilities: Develop a strategy regarding the seamless implementation of transactional banking services in Nedbank Namibia for Corporate and Business banking clients Ensure growth in transactional banking by identifying opportunities that are profitable and meet bank's financial targets. Provide advice to key business stakeholders by proactively flagging innovative, tactical and strategic issues for discussion and implementation. Keep abreast of competitor activities as well as legislative and regulatory requirements by conducting market research in line with best practice and innovative thinking. Drive commercialization on transactional banking platforms Product and service Innovation / development To increase share of client wallet Maintain departmental P&L Abilities Requirements: Good understanding of all banking products, sales channels and systems. Broad industry and market knowledge, as well as a sound understanding of local and global economic fundamentals. Extensive and sound experience in all aspect of normal banking, with particular emphasis on relationship management. Superior interpersonal, negotiation and marketing skills. Strategic thinking ability Requirements Educational & Experience Requirements: An applicable diploma in banking and / or relevant tertiary qualification will be a pre-requisite. Minimum of five (8) years general banking experience, of which at least two (2) years in transactional banking. Minimum of three (3) years management experience Ability to think strategically and general awareness of strategic planning tools Experience with working on complex projects Change management experience will be an added advantage Ability to manage teams Namibian citizenship

Introduction 20 November 2018 Internal Vacancy Online Onboarding Agent Reporting to Manager: Customer Contact Centre Specification Job Summary: Assist Customer Contact Centre to grow the Retail banking Products by providing operational support to the branches with all incoming online applications related to clients Do all checks (CIF, Blacklist, and ITC and Administration orders) in order to ensure that all processes relating to the granting of personal loans are fully supported. Telephonic / e-mail assist to clients queries Transfer product knowledge, cross-sell techniques, sales effectiveness best practices and processes to MSAs Building internal / External stakeholder relationships Pass Leads to the relevant internal business units, as well as debit order and salary switching Ensure activation of EB channels Adhoc duties Key Competencies: Planning and organizing Adaptability Sound experience in all aspects of Customer Contact Centre Understanding of Retail Banking ( products, processes systems) Must be customer service oriented with excellent interpersonal and communication skills Must have a high degree of self-confidence, be able to work independently and must be a self-starter Requirements Key Requirements/Experience Grade 12 (25 points), Minimum of 1 (One) year experience in the Banking Industry Computer literate (MS Word, MS Excel, MS PowerPoint).

Introduction To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for Withdrawals, Deposits and Transfers Bookings in and out of cash from Senior Teller Daily checking of cash accounts Balancing of daily cash and secure branch stock holding (e.g. cheque books, cards) Enable processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action. Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: The applicant must have Grade 12 (25 points) original certified. A Diploma in banking/banking related field will be an advantage. Must have at least 6-12 months bank teller experience and client service experience in a financial industry. Applicant will be required to work on Saturdays. Code of Conduct

Introduction To provide administrative support within legislation and regulations to the sales team in order to achieve sales targets and make Nedbank a great place to bank Specification Key Responsibilities Opening of New accounts (Current, Savings, and Investment Accounts). Completion of all account opening forms. Issue and encode ATM cards and other cards. Attend to general customer queries Handling of all internet banking queries as well as new applications. Updating of Notices on investment accounts. Cross selling , retention and expansion of client base Forward account opening documentation to shared services (Admin Hub) Key Competencies: Customer Service orientation Good administrative skills Good interpersonal and communication skills Excellent knowledge of bank's products Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Key Requirements/Experience: The applicant must have Grade 12 (25 points) A Diploma in business/banking related studies will be an advantage. Must have at least Two-Three (2-3) years' experience in customer service and/or sales environment in a financial institution. Applicant will be required to work on Saturdays.

Introduction To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for all client account enquiries Responsible for the administration of Cheque books and Bank's cheques. Customer account records ( opening/closing/stop payments/ stop orders/ main file changes) Issuing of account statements and credit cards Issuing and encoding of bank cards Daily balancing of working stock Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: Grade 12 (25 points) original certified copy Must have at least 6 - 12 months client service experience in a financial industry Teller experience will be an added advantage Applicant will be required to work on Saturdays Code of Conduct

Introduction 01 Nov. 2018 Internal Vacancy Re-Advertised: Sales Support (NED NAMIBIALIFE) Reporting to: Claims Administrator Specification Job Summary: Assist Mobile Sales Agents to grow the Personal Loans Business by providing operational support to Mobile Sales Agents with all incoming personal loan applications and related client services Do all checks (CIF, Blacklist, and ITC and Administration orders) in order to ensure that all processes relating to the granting of personal loans are fully supported. Assist walk-in clients and attend to client queries Attend to telephone and e-mail enquiries Transfer product knowledge, cross-sell techniques, sales effectiveness best practices and processes to MSAs Update MSAs on the status of loan applications Building relationships with Mobile Sales Agents Ensure NAMFISA Registrations are actioned, kept up to date and managed monthly Process Reservations on Avril Payment Solutions (APS) Scanning and uploading of - New Funeral Applications - And New Personal Loan Applications Ensure timeous distribution of all administrative documents to all agents when needed. Ensure timeous distribution of all Marketing Material to all agents when needed. Follow up on Unpaid Debit Orders, with successful conversion ratios. Ad-hoc duties and responsibilities delegated by Line Manager to be actioned accordingly. Key Competencies: Planning and organizing Adaptability Sound experience in all aspects of sales administration Understanding of Personal Loans environment ( products, processes systems and mechanism) Must be customer service oriented with excellent interpersonal and communication skills Must have a high degree of self-confidence, be able to work independently and must be a self-starter Requirements Key Requirements/Experience Grade 12 (25 points), Minimum of 1 (One) year experience in the Industry Computer literate (MS Word, MS Excel, MS PowerPoint).

Introduction Reporting to - Legal Collections Officer Specification Key Responsibilities: Identify all accounts for which possible insurance claims may be submitted and inform insurers accordingly. Assist with preparations of monthly claims to be submit as per agreement between Nedbank and Insurers. Verify claim payments received, apply to debtors loans accordingly, and refund the insurers where applicable. Verify and control pay-point and category changes after claims processing. Prepare ITC listings on defaulted clients where insurance claims been processed. Monitor and analysing daily arrears. Ensure system data for Letter notifications are correct prior to posting letter to clients. Ensure system dairy for letter notifications are resolved in time as per Guard Risk Contract. Provide detailed list of potential claims to Senior Clerk and submit to Credit Insurer. Perform any ad hoc duties when required. Abilities Requirements: Excellent administrative skills. Good internal and external customer service. Must have high level of integrity. Precision and accuracy orientated. Good understanding of telephone etiquette. Should have sound computer knowledge (Microsoft, Word & Excel etc.). Must be able to work under pressure and handle large volumes. Must be willing to work overtime. Good communication and interpersonal skills. Sound English language skills (both verbal as well as written). Alternative language skills will be an added advantage. Requirements Educational & Experience Requirements: Grade 12 (25 points) Applicant must have 2/3 years' relevant working experience. Knowledge of working on Globus and Deptpack

Introduction The Management Accountant contributes to the organisational goals by preparing and presenting financial reports to relevant stakeholders in various business units, to aid decision making. Specification Ensure the financial management reports are prepared accurately and timeously in order to assist the Executive Heads in decision making, performance measurement and cost control. Present and publish the financial management reports to the Executive Heads. Analyse and identify financial anomalies and trends (budget vs. actual, forecast vs. actual etc.) within the various business units' income statements. Liaise between key stakeholders in order to ensure that the budget and forecasting is accurate and logical. Support the Chief Management Accountant in various tasks Advise the Executive Heads in terms of the Financial Management Reports and address any queries in that regard. Compile and interpret the results of the budgets and forecasts biannually. Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Deliver the Telesure Service Way through personal effort and through others. Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes. Requirements Level of Education: Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Bachelor of Commerce Degree Desirable: Bachelor of Commerce (Management Accounting) CIMA Qualification ,CA (SA) Experience: Management Accountant Page 6 of 7 Essential: Minimum 2 years' Management Accounting experience Desirable: 2 years' Statutory Accounting background • Financial Services background Knowledge of: Accounting systems • Financial Services Sector • Short Term Insurance Industry • Long Term Insurance industry Skills: • Proficient in Advanced Excel • Excellent inter-personal skills • Analytical • Excellent verbal and written communication skills • Presentation skills • Deadline driven

Introduction To provide world class service by attending to Teller transactions, Treasury movements and by referring cross sell opportunities to sales staff, provide risk related operational support to the business unit, ensuring conformance to mitigate risk and enhance service levels. Specification Key Responsibilities: The handling of all front and back office related queries. Overall responsible for the sound working environment and supervision of Tellers, Foreign, Enquiries and Back office staff Management of the safe custody ATM and Treasury custodian BROTA controls Responsible for various administrative tasks: Processing and balancing Teller treasury and bank stocks holdings Responsible for month- end reconciliations and daily balancing of suspense accounts Administration of Client cheque book, bank cheques and credit card Checking and authorizing of all Teller transactions. Checking and controlling of enquiries Daily branch control reports Control and management of Customer account records Abilities Requirements: Customer service driven. Excellent managerial, communication and interpersonal skills are essential. Good administration skills. Good problem solving Skills Ability to work under pressure, team oriented and a flexible approach Must be organized and highly professional. An excellent knowledge of the bank's products and systems Requirements Education and Experience Requirements: Grade 12 (25 points) original certified or a Diploma in Business/Banking related studies. The applicant must have Five (5) years banking experience with a strong knowledge of branch administration procedures Code of Conduct Applicant will be required to work on some Saturdays. Computer literate (MS Word, MS Excel and MS PowerPoint)

Introduction The Management Accountant contributes to the organisational goals by preparing and presenting financial reports to relevant stakeholders in various business units, to aid decision making. Specification Ensure the financial management reports are prepared accurately and timeously in order to assist the Executive Heads in decision making, performance measurement and cost control. Present and publish the financial management reports to the Executive Heads. Analyse and identify financial anomalies and trends (budget vs. actual, forecast vs. actual etc.) within the various business units' income statements. Liaise between key stakeholders in order to ensure that the budget and forecasting is accurate and logical. Support the Chief Management Accountant in various tasks Advise the Executive Heads in terms of the Financial Management Reports and address any queries in that regard. Compile and interpret the results of the budgets and forecasts biannually. Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Deliver the Telesure Service Way through personal effort and through others. Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes. Requirements Level of Education: Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Bachelor of Commerce Degree Desirable: Bachelor of Commerce (Management Accounting) CIMA Qualification ,CA (SA) Experience: Management Accountant Page 6 of 7 Essential: Minimum 2 years' Management Accounting experience Desirable: 2 years' Statutory Accounting background • Financial Services background Knowledge of: Accounting systems • Financial Services Sector • Short Term Insurance Industry • Long Term Insurance industry Skills: • Proficient in Advanced Excel • Excellent inter-personal skills • Analytical • Excellent verbal and written communication skills • Presentation skills • Deadline driven