Telesure Group Services (Pty) Ltd
Fourways, Gauteng, South Africa
Introduction The Management Accountant contributes to the organisational goals by preparing and presenting financial reports to relevant stakeholders in various business units, to aid decision making. Specification Ensure the financial management reports are prepared accurately and timeously in order to assist the Executive Heads in decision making, performance measurement and cost control. Present and publish the financial management reports to the Executive Heads. Analyse and identify financial anomalies and trends (budget vs. actual, forecast vs. actual etc.) within the various business units' income statements. Liaise between key stakeholders in order to ensure that the budget and forecasting is accurate and logical. Support the Chief Management Accountant in various tasks Advise the Executive Heads in terms of the Financial Management Reports and address any queries in that regard. Compile and interpret the results of the budgets and forecasts biannually. Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Deliver the Telesure Service Way through personal effort and through others. Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes. Requirements Level of Education: Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Bachelor of Commerce Degree Desirable: Bachelor of Commerce (Management Accounting) CIMA Qualification ,CA (SA) Experience: Management Accountant Page 6 of 7 Essential: Minimum 2 years' Management Accounting experience Desirable: 2 years' Statutory Accounting background • Financial Services background Knowledge of: Accounting systems • Financial Services Sector • Short Term Insurance Industry • Long Term Insurance industry Skills: • Proficient in Advanced Excel • Excellent inter-personal skills • Analytical • Excellent verbal and written communication skills • Presentation skills • Deadline driven
Oct 17, 2018
Permanent
Introduction The Management Accountant contributes to the organisational goals by preparing and presenting financial reports to relevant stakeholders in various business units, to aid decision making. Specification Ensure the financial management reports are prepared accurately and timeously in order to assist the Executive Heads in decision making, performance measurement and cost control. Present and publish the financial management reports to the Executive Heads. Analyse and identify financial anomalies and trends (budget vs. actual, forecast vs. actual etc.) within the various business units' income statements. Liaise between key stakeholders in order to ensure that the budget and forecasting is accurate and logical. Support the Chief Management Accountant in various tasks Advise the Executive Heads in terms of the Financial Management Reports and address any queries in that regard. Compile and interpret the results of the budgets and forecasts biannually. Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Deliver the Telesure Service Way through personal effort and through others. Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes. Requirements Level of Education: Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Bachelor of Commerce Degree Desirable: Bachelor of Commerce (Management Accounting) CIMA Qualification ,CA (SA) Experience: Management Accountant Page 6 of 7 Essential: Minimum 2 years' Management Accounting experience Desirable: 2 years' Statutory Accounting background • Financial Services background Knowledge of: Accounting systems • Financial Services Sector • Short Term Insurance Industry • Long Term Insurance industry Skills: • Proficient in Advanced Excel • Excellent inter-personal skills • Analytical • Excellent verbal and written communication skills • Presentation skills • Deadline driven
Introduction To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for all client account enquiries Responsible for the administration of Cheque books and Bank's cheques. Customer account records ( opening/closing/stop payments/ stop orders/ main file changes) Issuing of account statements and credit cards Issuing and encoding of bank cards Daily balancing of working stock Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: Grade 12 (25 points) original certified copy Must have at least 6 - 12 months client service experience in a financial industry Teller experience will be an added advantage Applicant will be required to work on Saturdays Code of Conduct
Oct 11, 2018
Permanent
Introduction To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for all client account enquiries Responsible for the administration of Cheque books and Bank's cheques. Customer account records ( opening/closing/stop payments/ stop orders/ main file changes) Issuing of account statements and credit cards Issuing and encoding of bank cards Daily balancing of working stock Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: Grade 12 (25 points) original certified copy Must have at least 6 - 12 months client service experience in a financial industry Teller experience will be an added advantage Applicant will be required to work on Saturdays Code of Conduct
Introduction To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for Withdrawals, Deposits and Transfers Bookings in and out of cash from Senior Teller Daily checking of cash accounts Balancing of daily cash and secure branch stock holding (e.g. cheque books, cards) Enable processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action. Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: The applicant must have Grade 12 (25 points) original certified. A Diploma in banking/banking related field will be an advantage. Must have at least 6-12 months bank teller experience and client service experience in a financial industry. Applicant will be required to work on Saturdays. Code of Conduct
Oct 11, 2018
Permanent
Introduction To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for Withdrawals, Deposits and Transfers Bookings in and out of cash from Senior Teller Daily checking of cash accounts Balancing of daily cash and secure branch stock holding (e.g. cheque books, cards) Enable processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action. Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: The applicant must have Grade 12 (25 points) original certified. A Diploma in banking/banking related field will be an advantage. Must have at least 6-12 months bank teller experience and client service experience in a financial industry. Applicant will be required to work on Saturdays. Code of Conduct
Introduction To provide administrative support within legislation and regulations to the sales team in order to achieve sales targets and make Nedbank a great place to bank Specification KEY RESPONSIBILITIES Opening of New accounts (Current, Savings, and Investment Accounts). Completion of all account opening forms. Issue and encode ATM cards and other cards. Attend to general customer queries Handling of all internet banking queries as well as new applications. Updating of Notices on investment accounts. Cross selling , retention and expansion of client base Forward account opening documentation to shared services (Admin Hub) Key Competencies: Customer Service orientation Good administrative skills Good interpersonal and communication skills Excellent knowledge of bank's products Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Key Requirements/Experience: The applicant must have Grade 12 (25 points) A Diploma in business/banking related studies will be an advantage. Must have at least Two-Three (2-3) years' experience in customer service and/or sales environment in a financial institution. Applicant will be required to work on Saturdays.
Oct 11, 2018
Permanent
Introduction To provide administrative support within legislation and regulations to the sales team in order to achieve sales targets and make Nedbank a great place to bank Specification KEY RESPONSIBILITIES Opening of New accounts (Current, Savings, and Investment Accounts). Completion of all account opening forms. Issue and encode ATM cards and other cards. Attend to general customer queries Handling of all internet banking queries as well as new applications. Updating of Notices on investment accounts. Cross selling , retention and expansion of client base Forward account opening documentation to shared services (Admin Hub) Key Competencies: Customer Service orientation Good administrative skills Good interpersonal and communication skills Excellent knowledge of bank's products Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Key Requirements/Experience: The applicant must have Grade 12 (25 points) A Diploma in business/banking related studies will be an advantage. Must have at least Two-Three (2-3) years' experience in customer service and/or sales environment in a financial institution. Applicant will be required to work on Saturdays.
Introduction To increase client base by selling financial services products to clients to achieve Nedbank's strategic goals. Specification Key Responsibilities: Providing operational support to Personal Banker/ Sales Executive including assistance with risk management of client portfolio Attending to all routine and administration matters relevant to a portfolio of clients Ensure that clients are kept up to date with bank related changes influencing them Understand and is able to market transactional product as well as identify cross-sell opportunities and prompt Banker to pursue through effective updating and monitoring of client portfolio. Requirements Key Requirements/Experience Grade 12 (25 points) original certified copy and/or a Diploma or Degree in Finance 2 - 3 years' experience in a customer service and/or sales environment, in a financial institution Computer literate (MS Word, MS Excel, MS PowerPoint). Sound experience in all aspects of sales administration and banking in general Understanding of banking environment ( products, processes systems and mechanism) Must be customer service oriented with excellent interpersonal and communication skills Must have a high degree of self-confidence, be able to work independently and must be a self-starter Code of Conduct
Oct 11, 2018
Permanent
Introduction To increase client base by selling financial services products to clients to achieve Nedbank's strategic goals. Specification Key Responsibilities: Providing operational support to Personal Banker/ Sales Executive including assistance with risk management of client portfolio Attending to all routine and administration matters relevant to a portfolio of clients Ensure that clients are kept up to date with bank related changes influencing them Understand and is able to market transactional product as well as identify cross-sell opportunities and prompt Banker to pursue through effective updating and monitoring of client portfolio. Requirements Key Requirements/Experience Grade 12 (25 points) original certified copy and/or a Diploma or Degree in Finance 2 - 3 years' experience in a customer service and/or sales environment, in a financial institution Computer literate (MS Word, MS Excel, MS PowerPoint). Sound experience in all aspects of sales administration and banking in general Understanding of banking environment ( products, processes systems and mechanism) Must be customer service oriented with excellent interpersonal and communication skills Must have a high degree of self-confidence, be able to work independently and must be a self-starter Code of Conduct
Introduction Job Purpose: To provide advice and assist Call Centre Agents to improve the quality of service provided to the external and internal customers in order to minimize information security risks. To provide aftersales services and client retention for business continuity in order to improve the profitability and mitigate reputational and information security risk. Specification Key Responsibilities: To collate and route client requests to the relevant department by compiling notes and capturing on the system to create audit trail of account activities via CRM. Ensure improved service delivery by escalating areas of concern outside Service Level Agreement (SLA). Review assigned requests by identifying pending information required to action the request. Outbound agents to call clients following a pre-determined script. Ensure client Debit Order requests are completed by educating them. Ensure Client Debit Order Switch process is followed as per the Nedbank policy. Ensure client Salary Switching requests are completed by educating them. Ensure Client Salary Switching process is followed as per the Nedbank policy. Design evaluation form aligned to the deliverables as per Nedbank's call agent assessment procedure by listening to the call/analyzing the correspondence. Ensure collation of information, including the call, is stored on the shared folder for record and audit purposes. Extract a sample of communication between agents and clients to select a random call/correspondence from the specific Systems. Ensure agent complies with policies and procedures by keeping abreast of the changes within their department. Raise the agent's performance gaps by making notes in the focus points section of the relevant Nedbank assessment template. Communicate the results of the assessment with the agent and Manager to give feedback. Ensure that clients are verified for security purposes by comparing the information on the system according to Nedbank best practice client confidentiality policy Adherence to schedules by providing real time incident reports Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. Ad hoc duties as required. Abilities Requirements: Quality Orientation Technical/Professional Knowledge Sustaining Customer Satisfaction High Impact Communication Building Trusting Relationships Requirements Educational & Experience Requirements: Grade 12 (25 points). Good knowledge of Flexcube System & Microsoft Products Understanding of Bank products and knowledge of services of different departments Certificate or Diploma in Quality Assurance •1-2 years' experience in Call Centre environment
Oct 05, 2018
Permanent
Introduction Job Purpose: To provide advice and assist Call Centre Agents to improve the quality of service provided to the external and internal customers in order to minimize information security risks. To provide aftersales services and client retention for business continuity in order to improve the profitability and mitigate reputational and information security risk. Specification Key Responsibilities: To collate and route client requests to the relevant department by compiling notes and capturing on the system to create audit trail of account activities via CRM. Ensure improved service delivery by escalating areas of concern outside Service Level Agreement (SLA). Review assigned requests by identifying pending information required to action the request. Outbound agents to call clients following a pre-determined script. Ensure client Debit Order requests are completed by educating them. Ensure Client Debit Order Switch process is followed as per the Nedbank policy. Ensure client Salary Switching requests are completed by educating them. Ensure Client Salary Switching process is followed as per the Nedbank policy. Design evaluation form aligned to the deliverables as per Nedbank's call agent assessment procedure by listening to the call/analyzing the correspondence. Ensure collation of information, including the call, is stored on the shared folder for record and audit purposes. Extract a sample of communication between agents and clients to select a random call/correspondence from the specific Systems. Ensure agent complies with policies and procedures by keeping abreast of the changes within their department. Raise the agent's performance gaps by making notes in the focus points section of the relevant Nedbank assessment template. Communicate the results of the assessment with the agent and Manager to give feedback. Ensure that clients are verified for security purposes by comparing the information on the system according to Nedbank best practice client confidentiality policy Adherence to schedules by providing real time incident reports Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. Ad hoc duties as required. Abilities Requirements: Quality Orientation Technical/Professional Knowledge Sustaining Customer Satisfaction High Impact Communication Building Trusting Relationships Requirements Educational & Experience Requirements: Grade 12 (25 points). Good knowledge of Flexcube System & Microsoft Products Understanding of Bank products and knowledge of services of different departments Certificate or Diploma in Quality Assurance •1-2 years' experience in Call Centre environment
Telesure Group Services (Pty) Ltd
Fourways, Gauteng, South Africa
Introduction The Funeral Claims Assessor contributes to the organisational goals by processing and paying valid life/disability/dread claims and managing risk by identifying fraudulent claims. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Specification Contract Validation To ensure that a client policy is valid through the appropriate due diligence (such as listening to the policy sales/retention etc. phone conversation). To ensure that all premiums have been received on an appropriate policy. Document Assessment To ensure that all appropriate documents are in place relating to a client policy and ensure that the appropriate disclosures are made by the life assured. To appropriately escalate any red flags / discrepancies to the relevant department (for example forensics) as and when identified Finalization of Claim To ensure that the correct decision is made with regards to acceptance/declining payment of claim based on appropriate documents received and relevant contract in place. Administration To ensure that the correct banking details is received and captured and that the correct amount in terms of an accepted claim is paid to the appropriate parties. To ensure that the appropriate settlement documentation is sent to the appropriate parties outlining the amounts paid and the reasons for it. To ensure that the relevant parties for a declined claim are contacted and the reasons for the claim being declined is explained thoroughly. Requirements Level of Education: Grade 12 (Standard 10) with University Entrance (NQF4) RE 5 1 - 2 years working experience in the life insurance industry Knowledge of: Human Anatomy Life Insurance Principles Basic Medical Industry Skills: Customer focused Communication (written and verbal) Computer Literacy Conflict Resolution Analytical skills
Oct 04, 2018
Permanent
Introduction The Funeral Claims Assessor contributes to the organisational goals by processing and paying valid life/disability/dread claims and managing risk by identifying fraudulent claims. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Specification Contract Validation To ensure that a client policy is valid through the appropriate due diligence (such as listening to the policy sales/retention etc. phone conversation). To ensure that all premiums have been received on an appropriate policy. Document Assessment To ensure that all appropriate documents are in place relating to a client policy and ensure that the appropriate disclosures are made by the life assured. To appropriately escalate any red flags / discrepancies to the relevant department (for example forensics) as and when identified Finalization of Claim To ensure that the correct decision is made with regards to acceptance/declining payment of claim based on appropriate documents received and relevant contract in place. Administration To ensure that the correct banking details is received and captured and that the correct amount in terms of an accepted claim is paid to the appropriate parties. To ensure that the appropriate settlement documentation is sent to the appropriate parties outlining the amounts paid and the reasons for it. To ensure that the relevant parties for a declined claim are contacted and the reasons for the claim being declined is explained thoroughly. Requirements Level of Education: Grade 12 (Standard 10) with University Entrance (NQF4) RE 5 1 - 2 years working experience in the life insurance industry Knowledge of: Human Anatomy Life Insurance Principles Basic Medical Industry Skills: Customer focused Communication (written and verbal) Computer Literacy Conflict Resolution Analytical skills
Introduction Job Purpose: The emphasis of this position will be on the acquisition of new customers for the Bank, the provision of superior service levels, and development of new opportunities within an existing portfolio of clients through the marketing of the Bank's products and services in a competitive Corporate and Business Banking environment. Specification Key Responsibilities: Maintaining and growing an existing Corporate Investment Banking client portfolio. Marketing of bank's products and services to existing as well as prospective clients. Effective management of credit risk. Meeting agreed upon sales targets. Providing superior client services and enhancing the bank's relationship banking concept. Abilities Requirements: Good understanding of all banking products and systems. Broad industry and market knowledge, as well as having a sound understanding of local and global economic fundamentals. Extensive and sound experience in all aspect of Corporate Investment Banking, with particular emphasis on relationship management. A sound financial and credit analysis background. Superior interpersonal, negotiation and marketing skills. Requirements Educational & Experience Requirements: Relevant tertiary qualifications: MBA, or Commerce Degree. Minimum of 10 (ten) years' experience in banking and/or financial services industry as well as Managerial Level. Computer literacy in Microsoft Word, Excel and PowerPoint.
Oct 01, 2018
Permanent
Introduction Job Purpose: The emphasis of this position will be on the acquisition of new customers for the Bank, the provision of superior service levels, and development of new opportunities within an existing portfolio of clients through the marketing of the Bank's products and services in a competitive Corporate and Business Banking environment. Specification Key Responsibilities: Maintaining and growing an existing Corporate Investment Banking client portfolio. Marketing of bank's products and services to existing as well as prospective clients. Effective management of credit risk. Meeting agreed upon sales targets. Providing superior client services and enhancing the bank's relationship banking concept. Abilities Requirements: Good understanding of all banking products and systems. Broad industry and market knowledge, as well as having a sound understanding of local and global economic fundamentals. Extensive and sound experience in all aspect of Corporate Investment Banking, with particular emphasis on relationship management. A sound financial and credit analysis background. Superior interpersonal, negotiation and marketing skills. Requirements Educational & Experience Requirements: Relevant tertiary qualifications: MBA, or Commerce Degree. Minimum of 10 (ten) years' experience in banking and/or financial services industry as well as Managerial Level. Computer literacy in Microsoft Word, Excel and PowerPoint.
Introduction Clerk: Corporate/Government Deductions Reporting to - Controller: Deductions Specification Key Responsibilities: Collect/confirm bulk payments and EFT from corporate partners. With Corporates, process payments received from corporate partners on Nedloans installment received account. With Government, create an FT on Globus on amount as per the monthly payment file received from APS. Allocate payments received on Nedloans Installments Received Account to individual pay points of corporate partners. Follow up with companies' payroll officers / finance admin department on bulk payments transferred or deposited for recon statements if does not accompany bulk payments. Reconcile payment file with a request file. Closely monitor and administer corporate & government paypoints. Ensure timely and consistent notification of pre-legal collections about staffing variations. Ensure updates on enterprise are done timely and consistently. If payment file correspond with request file, process payments accordingly to individual accounts with relevant amounts. If payment file totals/installments and request file totals/installments differ, enquire with companies' payroll officers / finance admin department on reasons why we receive the short payment. In the event of overpayments, prepare journals to refund company or client as relevant on a monthly basis. Recon all pay points on a monthly basis. Import, amend and send (fax/email) new request files for new month to different corporate payroll officers. Abilities Requirements: Should have sound computer knowledge. Should be able to work under pressure. Good communication and interpersonal skills. Sound English language skills. Requirements Key Responsibilities: Collect/confirm bulk payments and EFT from corporate partners. With Corporates, process payments received from corporate partners on Nedloans installment received account. With Government, create an FT on Globus on amount as per the monthly payment file received from APS. Allocate payments received on Nedloans Installments Received Account to individual pay points of corporate partners. Follow up with companies' payroll officers / finance admin department on bulk payments transferred or deposited for recon statements if does not accompany bulk payments. Reconcile payment file with a request file. Closely monitor and administer corporate & government paypoints. Ensure timely and consistent notification of pre-legal collections about staffing variations. Ensure updates on enterprise are done timely and consistently. If payment file correspond with request file, process payments accordingly to individual accounts with relevant amounts. If payment file totals/installments and request file totals/installments differ, enquire with companies' payroll officers / finance admin department on reasons why we receive the short payment. In the event of overpayments, prepare journals to refund company or client as relevant on a monthly basis. Recon all pay points on a monthly basis. Import, amend and send (fax/email) new request files for new month to different corporate payroll officers. Abilities Requirements: Should have sound computer knowledge. Should be able to work under pressure. Good communication and interpersonal skills. Sound English language skills.
Sep 27, 2018
Permanent
Introduction Clerk: Corporate/Government Deductions Reporting to - Controller: Deductions Specification Key Responsibilities: Collect/confirm bulk payments and EFT from corporate partners. With Corporates, process payments received from corporate partners on Nedloans installment received account. With Government, create an FT on Globus on amount as per the monthly payment file received from APS. Allocate payments received on Nedloans Installments Received Account to individual pay points of corporate partners. Follow up with companies' payroll officers / finance admin department on bulk payments transferred or deposited for recon statements if does not accompany bulk payments. Reconcile payment file with a request file. Closely monitor and administer corporate & government paypoints. Ensure timely and consistent notification of pre-legal collections about staffing variations. Ensure updates on enterprise are done timely and consistently. If payment file correspond with request file, process payments accordingly to individual accounts with relevant amounts. If payment file totals/installments and request file totals/installments differ, enquire with companies' payroll officers / finance admin department on reasons why we receive the short payment. In the event of overpayments, prepare journals to refund company or client as relevant on a monthly basis. Recon all pay points on a monthly basis. Import, amend and send (fax/email) new request files for new month to different corporate payroll officers. Abilities Requirements: Should have sound computer knowledge. Should be able to work under pressure. Good communication and interpersonal skills. Sound English language skills. Requirements Key Responsibilities: Collect/confirm bulk payments and EFT from corporate partners. With Corporates, process payments received from corporate partners on Nedloans installment received account. With Government, create an FT on Globus on amount as per the monthly payment file received from APS. Allocate payments received on Nedloans Installments Received Account to individual pay points of corporate partners. Follow up with companies' payroll officers / finance admin department on bulk payments transferred or deposited for recon statements if does not accompany bulk payments. Reconcile payment file with a request file. Closely monitor and administer corporate & government paypoints. Ensure timely and consistent notification of pre-legal collections about staffing variations. Ensure updates on enterprise are done timely and consistently. If payment file correspond with request file, process payments accordingly to individual accounts with relevant amounts. If payment file totals/installments and request file totals/installments differ, enquire with companies' payroll officers / finance admin department on reasons why we receive the short payment. In the event of overpayments, prepare journals to refund company or client as relevant on a monthly basis. Recon all pay points on a monthly basis. Import, amend and send (fax/email) new request files for new month to different corporate payroll officers. Abilities Requirements: Should have sound computer knowledge. Should be able to work under pressure. Good communication and interpersonal skills. Sound English language skills.
Introduction Job Purpose: To provide world class service by attending to Teller transactions, Treasury movements and by referring cross sell opportunities to sales staff. Specification Job Summary: Responsible for Withdrawals, Deposits and Transfers Bookings in and out of cash from Treasury to Tellers Booking in and out of cash from treasury to Central Cash Balancing of ATM and monthly reconciliation Balancing of daily cash Key Competencies: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Key Requirements/Experience The applicant must have Grade 12 (25 points) original certified, and/or a Diploma in banking/banking related field will be an advantage. Must have at least three (3) years banking experience as well as experience in a Teller position. Applicant will be required to work on Saturdays. Code of Conduct
Sep 27, 2018
Permanent
Introduction Job Purpose: To provide world class service by attending to Teller transactions, Treasury movements and by referring cross sell opportunities to sales staff. Specification Job Summary: Responsible for Withdrawals, Deposits and Transfers Bookings in and out of cash from Treasury to Tellers Booking in and out of cash from treasury to Central Cash Balancing of ATM and monthly reconciliation Balancing of daily cash Key Competencies: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Key Requirements/Experience The applicant must have Grade 12 (25 points) original certified, and/or a Diploma in banking/banking related field will be an advantage. Must have at least three (3) years banking experience as well as experience in a Teller position. Applicant will be required to work on Saturdays. Code of Conduct
Introduction Sales Support (Personal Loans) Reporting to Sales Manager: Personal Loans Specification Job Summary: Assist Mobile Sales Agents to grow the Personal Loans Business by providing operational support to Mobile Sales Agents with all incoming personal loan applications and related client services Do all checks (CIF, Blacklist, and ITC and Administration orders) in order to ensure that all processes relating to the granting of personal loans are fully supported. Assist walk-in clients and attend to client queries Attend to telephone and e-mail enquiries Transfer product knowledge, cross-sell techniques, sales effectiveness best practices and processes to MSAs Update MSAs on the status of loan applications Building relationships with Mobile Sales Agents Key Competencies: Planning and organizing Adaptability Sound experience in all aspects of sales administration Understanding of Personal Loans environment ( products, processes systems and mechanism) Must be customer service oriented with excellent interpersonal and communication skills Must have a high degree of self-confidence, be able to work independently and must be a self-starter Requirements Key Requirements/Experience Grade 12 (25 points) original certified copy A degree in a related field will be an advantage. Minimum of 1 (One) year experience in the banking industry Computer literate (MS Word, MS Excel, MS PowerPoint).
Sep 27, 2018
Permanent
Introduction Sales Support (Personal Loans) Reporting to Sales Manager: Personal Loans Specification Job Summary: Assist Mobile Sales Agents to grow the Personal Loans Business by providing operational support to Mobile Sales Agents with all incoming personal loan applications and related client services Do all checks (CIF, Blacklist, and ITC and Administration orders) in order to ensure that all processes relating to the granting of personal loans are fully supported. Assist walk-in clients and attend to client queries Attend to telephone and e-mail enquiries Transfer product knowledge, cross-sell techniques, sales effectiveness best practices and processes to MSAs Update MSAs on the status of loan applications Building relationships with Mobile Sales Agents Key Competencies: Planning and organizing Adaptability Sound experience in all aspects of sales administration Understanding of Personal Loans environment ( products, processes systems and mechanism) Must be customer service oriented with excellent interpersonal and communication skills Must have a high degree of self-confidence, be able to work independently and must be a self-starter Requirements Key Requirements/Experience Grade 12 (25 points) original certified copy A degree in a related field will be an advantage. Minimum of 1 (One) year experience in the banking industry Computer literate (MS Word, MS Excel, MS PowerPoint).
Private Banker, Level 4 RDR compliant qualification, Channel Islands
You will be responsible for building and maintaining a portfolio of high net worth individuals, focussing on sustaining those strong relationships in the long term. You will consistently drive new business development throughout your team and will build a culture based on a deep understanding of client needs.
The role
In-depth knowledge of markets and products, and thorough knowledge of risk management policies, compliance and AML regulations
Work to a variety of targets both individual and team-based, including return on AUM and income
Lead a team of assistants, including guidance and identifying and fulfilling training needs
Pro-active business development using existing client base and other client acquisition techniques
Consistent maintenance of existing client base, focussing on maintaining strong personal relationships with clients to ensure the company continues to serve their needs long-term
Responsibility to ensure all regulatory testing and training within the team is completed on a timely basis
Adhere rigorously to all company policies and procedures in order to control operational risks
Sep 25, 2018
Full Time
Private Banker, Level 4 RDR compliant qualification, Channel Islands
You will be responsible for building and maintaining a portfolio of high net worth individuals, focussing on sustaining those strong relationships in the long term. You will consistently drive new business development throughout your team and will build a culture based on a deep understanding of client needs.
The role
In-depth knowledge of markets and products, and thorough knowledge of risk management policies, compliance and AML regulations
Work to a variety of targets both individual and team-based, including return on AUM and income
Lead a team of assistants, including guidance and identifying and fulfilling training needs
Pro-active business development using existing client base and other client acquisition techniques
Consistent maintenance of existing client base, focussing on maintaining strong personal relationships with clients to ensure the company continues to serve their needs long-term
Responsibility to ensure all regulatory testing and training within the team is completed on a timely basis
Adhere rigorously to all company policies and procedures in order to control operational risks
Introduction To ensure that relevant processes are administered, maintained and supported to meet the requirements of the department and business, in line with the Group's strategy. To support business by ensuring relevant processes are administered and meet business requirements. Specification Key Responsibilities: Meet Service Level Agreements (SLA) by conducting processing activities. Minimise financial and reputational risk by ensuring accuracy of processing activities. Generate a monthly areas' report (dashboard) to ensure completeness of file. Provide exemplary internal and external clients services by responding to and action queries timeously. Understand and meet stakeholder needs by maintaining a positive relationship. Minimise risk by checking and validating activities according to policies and procedures. Ensure that relevant processes are administered by following procedures. Ensure accuracy by identifying and recording / correcting discrepancies timeously. Highlight risk by reporting exceptions timeously. Transfer funds from one account to another, or update from personal accounts to create a new installment, at par with the prevailing rate or shorten the term. Process instructions received from bankers for banking detail changes, debit order date changes and EMI changes Any other adhoc duties. Abilities Requirements: Good Communication Skills Decision Making Building Trusting Relationships & Customer Focus Managing Work (includes Time Management) High Working Standards Contributing to Team Success Working under pressure Requirements Education and Experience Requirements: Grade 12 (25 points), plus Diploma in Accounting / Business Administration. Computer literate (MS Word, Excel, Outlook). 1 - 3 years administration experience.
Sep 18, 2018
Permanent
Introduction To ensure that relevant processes are administered, maintained and supported to meet the requirements of the department and business, in line with the Group's strategy. To support business by ensuring relevant processes are administered and meet business requirements. Specification Key Responsibilities: Meet Service Level Agreements (SLA) by conducting processing activities. Minimise financial and reputational risk by ensuring accuracy of processing activities. Generate a monthly areas' report (dashboard) to ensure completeness of file. Provide exemplary internal and external clients services by responding to and action queries timeously. Understand and meet stakeholder needs by maintaining a positive relationship. Minimise risk by checking and validating activities according to policies and procedures. Ensure that relevant processes are administered by following procedures. Ensure accuracy by identifying and recording / correcting discrepancies timeously. Highlight risk by reporting exceptions timeously. Transfer funds from one account to another, or update from personal accounts to create a new installment, at par with the prevailing rate or shorten the term. Process instructions received from bankers for banking detail changes, debit order date changes and EMI changes Any other adhoc duties. Abilities Requirements: Good Communication Skills Decision Making Building Trusting Relationships & Customer Focus Managing Work (includes Time Management) High Working Standards Contributing to Team Success Working under pressure Requirements Education and Experience Requirements: Grade 12 (25 points), plus Diploma in Accounting / Business Administration. Computer literate (MS Word, Excel, Outlook). 1 - 3 years administration experience.
Our client is the regional distributor for the world’s leading manufacturers of sanitary fittings, kitchen, tiles, doors and other interior solutions. We excel in the provision of total bathroom solutions, creating unique and innovative bathroom themes for both the domestic and commercial markets.
Reporting Line: Group Head, Sales
JOB PROFILE
As a Sales Consultant, you will be required to do the following:
Building and maintaining rapport with with specifiers, plumbers, installers and suppliers, for the purpose of creating and strengthening business alliances that complement the company's core competencies
Developing strategies and action plans to improve short and long terms profitability growth in sales revenue of Key accounts
Responsible for the selling activities with key customers, inclusive of customer interaction, prioritizing effectively and in accordance with the KPN’s objectives
Demonstrating products to existing/potential customers and assists in selecting those best suited to their needs.
Establishing, developing and maintaining business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products.
Developing clear and effective written proposals/quotations for current and prospective customers.
Creating and managing a customer value plan for existing customers highlighting profile, share and value opportunities.
Planning and organizing personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products.
Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
Participating in marketing events such as seminars, trade shows and telemarketing events.
Communicating new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
Negotiating trading terms with customers which meet volume and pricing goals.
Dealing with major complaints, complex claims and other problems.
Following the KPN code of ethics and compliance rules
Doing anything else that will help the Group Head, Sales make excellent decisions for the business.
Sep 17, 2018
Full Time
Our client is the regional distributor for the world’s leading manufacturers of sanitary fittings, kitchen, tiles, doors and other interior solutions. We excel in the provision of total bathroom solutions, creating unique and innovative bathroom themes for both the domestic and commercial markets.
Reporting Line: Group Head, Sales
JOB PROFILE
As a Sales Consultant, you will be required to do the following:
Building and maintaining rapport with with specifiers, plumbers, installers and suppliers, for the purpose of creating and strengthening business alliances that complement the company's core competencies
Developing strategies and action plans to improve short and long terms profitability growth in sales revenue of Key accounts
Responsible for the selling activities with key customers, inclusive of customer interaction, prioritizing effectively and in accordance with the KPN’s objectives
Demonstrating products to existing/potential customers and assists in selecting those best suited to their needs.
Establishing, developing and maintaining business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products.
Developing clear and effective written proposals/quotations for current and prospective customers.
Creating and managing a customer value plan for existing customers highlighting profile, share and value opportunities.
Planning and organizing personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products.
Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
Participating in marketing events such as seminars, trade shows and telemarketing events.
Communicating new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
Negotiating trading terms with customers which meet volume and pricing goals.
Dealing with major complaints, complex claims and other problems.
Following the KPN code of ethics and compliance rules
Doing anything else that will help the Group Head, Sales make excellent decisions for the business.
Introduction To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for Withdrawals, Deposits and Transfers Bookings in and out of cash from Senior Teller Daily checking of cash accounts Balancing of daily cash and secure branch stock holding (e.g. cheque books, cards) Enable processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action. Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: The applicant must have Grade 12 (25 points) original certified. A Diploma in banking/banking related field will be an advantage. Must have at least 6-12 months bank teller experience and client service experience in a financial industry. Applicant will be required to work on Saturdays. • Code of Conduct
Sep 10, 2018
Permanent
Introduction To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives. Specification Key Responsibilities: Responsible for Withdrawals, Deposits and Transfers Bookings in and out of cash from Senior Teller Daily checking of cash accounts Balancing of daily cash and secure branch stock holding (e.g. cheque books, cards) Enable processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action. Abilities Requirements: Customer Service orientation Retention and expansion of client base Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills Must be accurate Excellent knowledge of Bank's products Requirements Education and Experience Requirements: The applicant must have Grade 12 (25 points) original certified. A Diploma in banking/banking related field will be an advantage. Must have at least 6-12 months bank teller experience and client service experience in a financial industry. Applicant will be required to work on Saturdays. • Code of Conduct
Introduction Manager: Nedloans Operations To ensure that relevant processes are administered, maintained and supported to meet the requirements of the department and business, in line with Group's strategy. Specification Key Responsibilities: Receive, Sort and Record loan applications received on a daily basis. Ensure correctness of applications and ensure all relevant documents are in place according to the credit policy and laid down procedures before application is approved. Approve loans according to Credit Criteria set. Make sure that AML and KYC standards are met. Return applications pending with clear pending reason (s). Group/Batch approved applications in different loan types and forward for opening of contract. Process additional loan settlements, account closures and unclaimed refunds. Finalize approved and disbursed contracts as per laid down procedures. Handling any ad-hoc tasks as requested by superiors. Abilities Requirements: Good communication skills. Advance knowledge of MIS and Microsoft Office Excel. Tolerance for repetition. Must be a good team player. Attention to detail - Accurate and Speedy. Requirements Education and Experience Requirements: Grade 12 (25 points) Diploma in Banking/CDP is an added advantage APS System/Micro lending knowledge highly recommended. Must have excellent administration and interpersonal skills. Candidate should possess a credit background.
Sep 07, 2018
Permanent
Introduction Manager: Nedloans Operations To ensure that relevant processes are administered, maintained and supported to meet the requirements of the department and business, in line with Group's strategy. Specification Key Responsibilities: Receive, Sort and Record loan applications received on a daily basis. Ensure correctness of applications and ensure all relevant documents are in place according to the credit policy and laid down procedures before application is approved. Approve loans according to Credit Criteria set. Make sure that AML and KYC standards are met. Return applications pending with clear pending reason (s). Group/Batch approved applications in different loan types and forward for opening of contract. Process additional loan settlements, account closures and unclaimed refunds. Finalize approved and disbursed contracts as per laid down procedures. Handling any ad-hoc tasks as requested by superiors. Abilities Requirements: Good communication skills. Advance knowledge of MIS and Microsoft Office Excel. Tolerance for repetition. Must be a good team player. Attention to detail - Accurate and Speedy. Requirements Education and Experience Requirements: Grade 12 (25 points) Diploma in Banking/CDP is an added advantage APS System/Micro lending knowledge highly recommended. Must have excellent administration and interpersonal skills. Candidate should possess a credit background.
Introduction Job Purpose: To ensure that relevant processes are administered, maintained and supported to meet the requirements of the department and business, in line with Group's strategy. Specification Key Responsibilities: Receive, Sort and Record loan applications received on a daily basis. Ensure correctness of applications and ensure all relevant documents are in place according to the credit policy and laid down procedures before application is approved. Approve loans according to Credit Criteria set. Make sure that AML and KYC standards are met. Return applications pending with clear pending reason (s). Group/Batch approved applications in different loan types and forward for opening of contract. Process additional loan settlements, account closures and unclaimed refunds. Finalize approved and disbursed contracts as per laid down procedures. Handling any ad-hoc tasks as requested by superiors. Requirements Abilities Requirements: Good communication skills. Advance knowledge of MIS and Microsoft Office Excel. Tolerance for repetition. Must be a good team player. Attention to detail - Accurate and Speedy. Education and Experience Requirements: Grade 12 (25 points) Diploma in Banking/CDP is an added advantage APS System/Micro lending knowledge highly recommended. Must have excellent administration and interpersonal skills. Candidate should possess a credit background.
Sep 05, 2018
Permanent
Introduction Job Purpose: To ensure that relevant processes are administered, maintained and supported to meet the requirements of the department and business, in line with Group's strategy. Specification Key Responsibilities: Receive, Sort and Record loan applications received on a daily basis. Ensure correctness of applications and ensure all relevant documents are in place according to the credit policy and laid down procedures before application is approved. Approve loans according to Credit Criteria set. Make sure that AML and KYC standards are met. Return applications pending with clear pending reason (s). Group/Batch approved applications in different loan types and forward for opening of contract. Process additional loan settlements, account closures and unclaimed refunds. Finalize approved and disbursed contracts as per laid down procedures. Handling any ad-hoc tasks as requested by superiors. Requirements Abilities Requirements: Good communication skills. Advance knowledge of MIS and Microsoft Office Excel. Tolerance for repetition. Must be a good team player. Attention to detail - Accurate and Speedy. Education and Experience Requirements: Grade 12 (25 points) Diploma in Banking/CDP is an added advantage APS System/Micro lending knowledge highly recommended. Must have excellent administration and interpersonal skills. Candidate should possess a credit background.
Introduction Job Summary: To provide professional and efficient customer services in order to optimize client experience for Nedbank clients and ensure continued relationships are created and maintained. Attend to high priority or complicated queries, requests and or complaints. Manage agent efficiency, productivity and quality. Specification Job Summary: To provide professional and efficient customer services in order to optimize client experience for Nedbank clients and ensure continued relationships are created and maintained. Attend to high priority or complicated queries, requests and or complaints. Manage agent efficiency, productivity and quality. Having good understanding of a Customer Contact Centre environment Knowledge to drive agent efficiency and productivity Compile agent stats - monthly (Calls and queries) Monitor request and calls logged on CRM system to ensure SLA's are met Ensure call tracking are accurately logged by monitoring QA reports and drive results with training plan Overseeing of agents and resolve queries timeously to avoid complaints Drive sales through agent initiatives Contribute positively towards team dynamics Relieve CCC Manager when required. Adhoc duties Key Competencies: Planning and organizing Sound experience in all aspects of Customer Contact Centre Understanding of Retail Banking (products, processes, systems) Must be customer service oriented with excellent interpersonal and communication skills Self-confident, and be able to work independently Requirements Key Requirements/Experience Grade 12 (25 points), Tertiary studies will be an added advantage Minimum of 2 (two) years of experience in the Banking Industry • Computer literate (MS Word, MS Excel, MS PowerPoint).
Aug 31, 2018
Permanent
Introduction Job Summary: To provide professional and efficient customer services in order to optimize client experience for Nedbank clients and ensure continued relationships are created and maintained. Attend to high priority or complicated queries, requests and or complaints. Manage agent efficiency, productivity and quality. Specification Job Summary: To provide professional and efficient customer services in order to optimize client experience for Nedbank clients and ensure continued relationships are created and maintained. Attend to high priority or complicated queries, requests and or complaints. Manage agent efficiency, productivity and quality. Having good understanding of a Customer Contact Centre environment Knowledge to drive agent efficiency and productivity Compile agent stats - monthly (Calls and queries) Monitor request and calls logged on CRM system to ensure SLA's are met Ensure call tracking are accurately logged by monitoring QA reports and drive results with training plan Overseeing of agents and resolve queries timeously to avoid complaints Drive sales through agent initiatives Contribute positively towards team dynamics Relieve CCC Manager when required. Adhoc duties Key Competencies: Planning and organizing Sound experience in all aspects of Customer Contact Centre Understanding of Retail Banking (products, processes, systems) Must be customer service oriented with excellent interpersonal and communication skills Self-confident, and be able to work independently Requirements Key Requirements/Experience Grade 12 (25 points), Tertiary studies will be an added advantage Minimum of 2 (two) years of experience in the Banking Industry • Computer literate (MS Word, MS Excel, MS PowerPoint).
Introduction Job Purpose: To apply skills to monitoring online/ batch /ATM's/POS/tape library functionality on various platforms and escalate outages under supervision and guidance within the Command Center. To ensure SLA's are met to minimize the impact of operations on the bank under supervision and junior operators. Specification Key Responsibilities: Ensure back-end programs are online within specified time lines and do batch processing as per internal process, procedures and standards through manual and/or automated daily checks. Ensure online availability for new day as per Service Level Agreements (SLA's) through completion of batch schedules. Monitor availability of ATMs/POS and distributed environment (Servers / 3rd party links/ Card systems). Mitigate risk by capturing all outages and taking ownership of monitoring and escalation. Report on starting, ending and updates of planned and/or emergency changes. Understanding critical paths that leads to back-end online programs availability through monitoring batch processing. Resolve problems by analyzing and interpreting alerts, failures and impacts. Mitigate risk through applying emergency or relevant procedure as per outage. Comply with risk standards by escalating abnormalities. Provide operational support to relevant clients by monitoring the transfer of files from and to 3rd parties. Coordinate flow of work and hand-overs between shifts to ensure continuity. Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Requirements Abilities Requirements: Customer Focus. Maintaining High Working Standards Contributing to Team Success Must have good communication skills and interpersonal skills Educational & Experience Requirements: Grade 12 (25 points)/Matric and IT Experience. A+/N+ Certificates, IT Diploma 3 years IT experience and 2-3 years Core Banking Operations Experience Change Management and Incident Reporting will be an added advantage
Aug 31, 2018
Permanent
Introduction Job Purpose: To apply skills to monitoring online/ batch /ATM's/POS/tape library functionality on various platforms and escalate outages under supervision and guidance within the Command Center. To ensure SLA's are met to minimize the impact of operations on the bank under supervision and junior operators. Specification Key Responsibilities: Ensure back-end programs are online within specified time lines and do batch processing as per internal process, procedures and standards through manual and/or automated daily checks. Ensure online availability for new day as per Service Level Agreements (SLA's) through completion of batch schedules. Monitor availability of ATMs/POS and distributed environment (Servers / 3rd party links/ Card systems). Mitigate risk by capturing all outages and taking ownership of monitoring and escalation. Report on starting, ending and updates of planned and/or emergency changes. Understanding critical paths that leads to back-end online programs availability through monitoring batch processing. Resolve problems by analyzing and interpreting alerts, failures and impacts. Mitigate risk through applying emergency or relevant procedure as per outage. Comply with risk standards by escalating abnormalities. Provide operational support to relevant clients by monitoring the transfer of files from and to 3rd parties. Coordinate flow of work and hand-overs between shifts to ensure continuity. Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Requirements Abilities Requirements: Customer Focus. Maintaining High Working Standards Contributing to Team Success Must have good communication skills and interpersonal skills Educational & Experience Requirements: Grade 12 (25 points)/Matric and IT Experience. A+/N+ Certificates, IT Diploma 3 years IT experience and 2-3 years Core Banking Operations Experience Change Management and Incident Reporting will be an added advantage
Introduction Providing Outstanding Client services and supporting the branches and business units to resolve complaints timeously. Specification Job Summary: Providing Outstanding Client services and supporting the branches and business units to resolve complaints timeously. Attend to client complaints and queries and resolve it amicably Ensure Customer satisfaction Extensive knowledge of all bank products/services/process and procedures Identify sales opportunities - cross selling Liaise with various business units and provide feedback Adhoc duties Key Competencies: Planning and organizing Sound experience in all aspects of Complaint Management Understanding of Retail Banking ( products, processes, systems) Must be customer service oriented with excellent interpersonal and communication skills Self-confident, and be able to work independently Requirements Key Requirements/Experience Grade 12 (25 points), Minimum of 1 (One) year experience in the Banking Industry • Computer literate (MS Word, MS Excel, MS PowerPoint).
Aug 31, 2018
Permanent
Introduction Providing Outstanding Client services and supporting the branches and business units to resolve complaints timeously. Specification Job Summary: Providing Outstanding Client services and supporting the branches and business units to resolve complaints timeously. Attend to client complaints and queries and resolve it amicably Ensure Customer satisfaction Extensive knowledge of all bank products/services/process and procedures Identify sales opportunities - cross selling Liaise with various business units and provide feedback Adhoc duties Key Competencies: Planning and organizing Sound experience in all aspects of Complaint Management Understanding of Retail Banking ( products, processes, systems) Must be customer service oriented with excellent interpersonal and communication skills Self-confident, and be able to work independently Requirements Key Requirements/Experience Grade 12 (25 points), Minimum of 1 (One) year experience in the Banking Industry • Computer literate (MS Word, MS Excel, MS PowerPoint).
United Bank for Africa (UBA)
Lagos Island, Lagos, Nigeria
Introduction To develop business strategies to increase the bank's customer base in the sector towards being a market leading financial institution, on-boarding/converting prospective customers in identified sector(Japan Businesses) and managing existing customer account portfolio. Specification Role and Responsibilities Identify and profile key prospect among Japanese businesses. Initiate and maintain relationships with clients and key personnel of these companies. Prepare marketing plans and strategies to achieve the objective to grow the Japanese business. Develop and retain relationships with Japanese Organisations by active management of portfolios and ensures solutions meet their needs. Work to identify partnership opportunities and manage all stakeholders within the sector. Proffer innovative solutions and work closely to deliver successful projects for the Japanese clients/business in Nigeria and across Rest of Africa Coordinate the execution of business initiatives by identifying business opportunities and developing financing solutions to meet the needs of Japanese customers/clients Analyze Japanese business opportunities through comprehensive industry, client and prospect research. Responsible for review of customers' financials and making recommendations for credit to be granted under various facilities for customers' satisfaction. Undertake activities/engagements that will position the bank as the industry reference/Go-To bank for the clientele sector - Japanese businesses Any other duties assigned to serve the Japanese businesses. Requirements •Design and implementation of business development strategy Customer Relationship management Interpersonal skill Networking and Effective communication skills Data gathering & analysis Proven ability to Negotiate Requirements -University Degrees in: Finance, Economics, Accounting, Banking and/or related professional qualifications. -Additional Professional Qualification - ICAN, CFA, Masters would be an advantage -5 years and above banking experience, preferably in finance; relationship banking; Marketing, - Language Proficiency with preference for understanding of Japanese Language & Culture
Aug 30, 2018
Permanent
Introduction To develop business strategies to increase the bank's customer base in the sector towards being a market leading financial institution, on-boarding/converting prospective customers in identified sector(Japan Businesses) and managing existing customer account portfolio. Specification Role and Responsibilities Identify and profile key prospect among Japanese businesses. Initiate and maintain relationships with clients and key personnel of these companies. Prepare marketing plans and strategies to achieve the objective to grow the Japanese business. Develop and retain relationships with Japanese Organisations by active management of portfolios and ensures solutions meet their needs. Work to identify partnership opportunities and manage all stakeholders within the sector. Proffer innovative solutions and work closely to deliver successful projects for the Japanese clients/business in Nigeria and across Rest of Africa Coordinate the execution of business initiatives by identifying business opportunities and developing financing solutions to meet the needs of Japanese customers/clients Analyze Japanese business opportunities through comprehensive industry, client and prospect research. Responsible for review of customers' financials and making recommendations for credit to be granted under various facilities for customers' satisfaction. Undertake activities/engagements that will position the bank as the industry reference/Go-To bank for the clientele sector - Japanese businesses Any other duties assigned to serve the Japanese businesses. Requirements •Design and implementation of business development strategy Customer Relationship management Interpersonal skill Networking and Effective communication skills Data gathering & analysis Proven ability to Negotiate Requirements -University Degrees in: Finance, Economics, Accounting, Banking and/or related professional qualifications. -Additional Professional Qualification - ICAN, CFA, Masters would be an advantage -5 years and above banking experience, preferably in finance; relationship banking; Marketing, - Language Proficiency with preference for understanding of Japanese Language & Culture
Introduction Job Purpose To provide world class service by attending to Teller transactions, Treasury movements and by referring cross sell opportunities to sales staff, provide risk related operational support to the business unit, ensuring conformance to mitigate risk and enhance service levels. Specification Key Responsibilities: The handling of all front and back office related queries. Overall responsible for the sound working environment and supervision of Tellers, Foreign, Enquiries and Back office staff Management of the safe custody ATM and Treasury custodian BROTA controls Responsible for various administrative tasks: Processing and balancing Teller treasury and bank stocks holdings Responsible for month- end reconciliations and daily balancing of suspense accounts Administration of Client cheque book, bank cheques and credit card Checking and authorizing of all Teller transactions. Checking and controlling of enquiries Daily branch control reports Requirements Abilities Requirements: Customer service driven. Excellent managerial, communication and interpersonal skills are essential. Good administration skills. Good problem solving Skills Ability to work under pressure, team oriented and a flexible approach Must be organized and highly professional. An excellent knowledge of the bank's products and systems Education and Experience Requirements: Grade 12 (25 points) original certified or a Diploma in Business/Banking related studies. The applicant must have Five (5) years banking experience with a strong knowledge of branch administration procedures Code of Conduct Applicant will be required to work on some Saturdays. Computer literate (MS Word, MS Excel and MS PowerPoint)
Aug 29, 2018
Permanent
Introduction Job Purpose To provide world class service by attending to Teller transactions, Treasury movements and by referring cross sell opportunities to sales staff, provide risk related operational support to the business unit, ensuring conformance to mitigate risk and enhance service levels. Specification Key Responsibilities: The handling of all front and back office related queries. Overall responsible for the sound working environment and supervision of Tellers, Foreign, Enquiries and Back office staff Management of the safe custody ATM and Treasury custodian BROTA controls Responsible for various administrative tasks: Processing and balancing Teller treasury and bank stocks holdings Responsible for month- end reconciliations and daily balancing of suspense accounts Administration of Client cheque book, bank cheques and credit card Checking and authorizing of all Teller transactions. Checking and controlling of enquiries Daily branch control reports Requirements Abilities Requirements: Customer service driven. Excellent managerial, communication and interpersonal skills are essential. Good administration skills. Good problem solving Skills Ability to work under pressure, team oriented and a flexible approach Must be organized and highly professional. An excellent knowledge of the bank's products and systems Education and Experience Requirements: Grade 12 (25 points) original certified or a Diploma in Business/Banking related studies. The applicant must have Five (5) years banking experience with a strong knowledge of branch administration procedures Code of Conduct Applicant will be required to work on some Saturdays. Computer literate (MS Word, MS Excel and MS PowerPoint)
Introduction AVBOB, AFRICA LARGEST MUTUAL ASSURANCE SOCIETY PROVIDING A ONE-STOP FUNERAL INSURANCE AND BURIAL SOLUTION HAS A VACANCY FOR: Specification Branch Administrator- Queenstown Life Requirements Reception Typing Record keeping Operating switchboard Client services Data input and scanning of documents General office duties Handling petty cash
Aug 29, 2018
Permanent
Introduction AVBOB, AFRICA LARGEST MUTUAL ASSURANCE SOCIETY PROVIDING A ONE-STOP FUNERAL INSURANCE AND BURIAL SOLUTION HAS A VACANCY FOR: Specification Branch Administrator- Queenstown Life Requirements Reception Typing Record keeping Operating switchboard Client services Data input and scanning of documents General office duties Handling petty cash
Africa Personnel Services (Pty) Ltd
Gaborone, South East, Botswana
Introduction We are looking for retail staff who have a passion and energy for client service and sales like no other person. If you are a target driven person and team leader with the ability to juggle a number of different tasks at the same time, we want YOU to apply. Specification MAIN PURPOSE To provide exceptional service by delivering specialised financial management and administration in order to achieve a risk free and profitable store (environment). KEY OUTCOMES Provide input into the Stores operating plan. Implement stores operating plan within budget parameters and sustain during the financial year Ensure continuous forecasting and amendments of financial plans in accordance with store performance. Drive profitability by ensuring key profit drivers are within budget. Control store expenditure within budget parameters. Ensure compliance in internal controls through effective self -assessment to minimise risk and deliver operational excellence. Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes. Constantly seek opportunities and provide feedback to continuously improve and simplify policies, processes and procedures Perform reconciliations to prevent financial loss (e.g. system errors, vouchers reconciliations). Ensure that all relevant finance reports are printed, scrutinised, actioned and retained (filed). Coordinate and communicate incoming TDC's within specified timelines. Manage and control HR admin, records, retention and data integrity. Ensure the relevant documents are completed and retained in line with legal requirements (COIDA). Monitor that legislative attendance registers are completed and advise line manager on non-compliance. Ensure timeous and accurate payroll submission. Ensure completion and submission of HR reports weekly and monthly. Coordinate the ordering and issuing of uniforms, name badges and swipe cards. Manage all recon assist and diagnostic reports to ensure complete cash reconciliation Ensure cash control through timeous recording of cash transactions to minimise loss and provide accurate information delivery. Measure and analyse financial performance (e.g. Stores Scorecard) to influence decision-making. Provide information as input into feasibility studies where required to maximise profitability. Drive productivity in line with set targets Develop, recruit, retain and lead a competent and motivated store administration team. Conduct performance and development discussions (IPM process) with the administration team. Inform Store Mgt on miscellaneous staff events e.g. long service awards etc. Provide value ad service (probing , self-assessments ) to store manager during peak periods ( weekend , Christmas etc) to improve store effectiveness Minimises Shrinkage though; oReporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline. oUnderstand, apply and manage all red flag processes, policies and procedures. oIdentify and manage all shrinkage hotspots within the department. oFacilitate regular ongoing shrinkage meetings to ensure employee participation and creating awareness amongst employees. oEffectively manage all processes and procedures aimed at minimising shrinkage. Requirements 1. Possession of a bachelor's degree in business administration, public administration, or a related field. 2. Three years of professional experience involving the application of the principles of finance or in two or more of the following areas of administrative management: human resources, information technology, purchasing, organizational analysis, or property management
Aug 24, 2018
Permanent
Introduction We are looking for retail staff who have a passion and energy for client service and sales like no other person. If you are a target driven person and team leader with the ability to juggle a number of different tasks at the same time, we want YOU to apply. Specification MAIN PURPOSE To provide exceptional service by delivering specialised financial management and administration in order to achieve a risk free and profitable store (environment). KEY OUTCOMES Provide input into the Stores operating plan. Implement stores operating plan within budget parameters and sustain during the financial year Ensure continuous forecasting and amendments of financial plans in accordance with store performance. Drive profitability by ensuring key profit drivers are within budget. Control store expenditure within budget parameters. Ensure compliance in internal controls through effective self -assessment to minimise risk and deliver operational excellence. Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes. Constantly seek opportunities and provide feedback to continuously improve and simplify policies, processes and procedures Perform reconciliations to prevent financial loss (e.g. system errors, vouchers reconciliations). Ensure that all relevant finance reports are printed, scrutinised, actioned and retained (filed). Coordinate and communicate incoming TDC's within specified timelines. Manage and control HR admin, records, retention and data integrity. Ensure the relevant documents are completed and retained in line with legal requirements (COIDA). Monitor that legislative attendance registers are completed and advise line manager on non-compliance. Ensure timeous and accurate payroll submission. Ensure completion and submission of HR reports weekly and monthly. Coordinate the ordering and issuing of uniforms, name badges and swipe cards. Manage all recon assist and diagnostic reports to ensure complete cash reconciliation Ensure cash control through timeous recording of cash transactions to minimise loss and provide accurate information delivery. Measure and analyse financial performance (e.g. Stores Scorecard) to influence decision-making. Provide information as input into feasibility studies where required to maximise profitability. Drive productivity in line with set targets Develop, recruit, retain and lead a competent and motivated store administration team. Conduct performance and development discussions (IPM process) with the administration team. Inform Store Mgt on miscellaneous staff events e.g. long service awards etc. Provide value ad service (probing , self-assessments ) to store manager during peak periods ( weekend , Christmas etc) to improve store effectiveness Minimises Shrinkage though; oReporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline. oUnderstand, apply and manage all red flag processes, policies and procedures. oIdentify and manage all shrinkage hotspots within the department. oFacilitate regular ongoing shrinkage meetings to ensure employee participation and creating awareness amongst employees. oEffectively manage all processes and procedures aimed at minimising shrinkage. Requirements 1. Possession of a bachelor's degree in business administration, public administration, or a related field. 2. Three years of professional experience involving the application of the principles of finance or in two or more of the following areas of administrative management: human resources, information technology, purchasing, organizational analysis, or property management
