Okavango Wilderness Safaris
Maun, North West, Botswana
Introduction Wilderness Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world. We are looking for a dynamic and energy packed suitable individual who is self- motivated, knowledgeable and experienced team player, and is dedicated and committed to providing excellent service within a high pressure and confidential environment. The individual should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with employees across all levels. We wish to invite suitably qualified candidates to apply for the below position. Specification Job Description: The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Company minimum standards, as well as supervising the entire Housekeeping Department including guest rooms and the laundry area. BRIEF DESCRIPTION OF POSITION Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics in all of the guest rooms and oversee regular deep cleaning. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labour and product use. Ensure services offered to everyone staying in the guest rooms are of the highest possible standards. Check and ensure that all guestrooms are clean and well maintained. This involves daily room checks with each housekeeper, whether that be arrival or staying guests, checking turn downs, tidiness of the guest rooms, personalising the room to individual needs and preferences. Responsible for entire functioning of laundry which includes the cleaning of linen, guest and management clothing. Should have good knowledge of fabrics and chemicals. Responsible for the housekeeping storeroom where the cleaning supplies, cleaning equipment and guest supplies are stored for the daily housekeeping functions. Maintain periodical inventories and regular checking of softs, furniture, equipment and uniform within the department. Responsible for stock takes and orders for the housekeeping department, maintain minimum stock and cost control procedures. Control the stock of equipment, issuing equipment and cleaning materials as required. Requirements QUALIFICATIONS AND REQUIREMENTS: Diploma in Hospitality management or equivalent. Minimum of 5 - 7 years' experience of which at least 2 years in a similar role. PERSONALITY ATTRIBUTES Pleasant personality, good personal presentation and hygiene. This reflects the quality of service and standards within Wilderness Safaris. Eye for detail and the power of critical observation to make a flawless room and keen sense to inspect rooms for perfection. Punctual and able to act with a clear attention to detail of urgency when required to do so. Willing to adapt to new ideas and accept challenging situations with a helpful attitude. A positive attitude with a good sense of humor. Display ability to handle situations in a calm and composed manner. Cooperate with managers and staff of other departments for good team work and efficiency. Discipline and integrity Courteous, tactful and diplomatic by nature particularly when it comes to handling guest requests and complaints. Sensitive to cultural differences when dealing with guests and staff alike. Ability to work long hours and under pressure. Leadership by example.
Feb 14, 2019
Permanent
Introduction Wilderness Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world. We are looking for a dynamic and energy packed suitable individual who is self- motivated, knowledgeable and experienced team player, and is dedicated and committed to providing excellent service within a high pressure and confidential environment. The individual should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with employees across all levels. We wish to invite suitably qualified candidates to apply for the below position. Specification Job Description: The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Company minimum standards, as well as supervising the entire Housekeeping Department including guest rooms and the laundry area. BRIEF DESCRIPTION OF POSITION Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics in all of the guest rooms and oversee regular deep cleaning. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labour and product use. Ensure services offered to everyone staying in the guest rooms are of the highest possible standards. Check and ensure that all guestrooms are clean and well maintained. This involves daily room checks with each housekeeper, whether that be arrival or staying guests, checking turn downs, tidiness of the guest rooms, personalising the room to individual needs and preferences. Responsible for entire functioning of laundry which includes the cleaning of linen, guest and management clothing. Should have good knowledge of fabrics and chemicals. Responsible for the housekeeping storeroom where the cleaning supplies, cleaning equipment and guest supplies are stored for the daily housekeeping functions. Maintain periodical inventories and regular checking of softs, furniture, equipment and uniform within the department. Responsible for stock takes and orders for the housekeeping department, maintain minimum stock and cost control procedures. Control the stock of equipment, issuing equipment and cleaning materials as required. Requirements QUALIFICATIONS AND REQUIREMENTS: Diploma in Hospitality management or equivalent. Minimum of 5 - 7 years' experience of which at least 2 years in a similar role. PERSONALITY ATTRIBUTES Pleasant personality, good personal presentation and hygiene. This reflects the quality of service and standards within Wilderness Safaris. Eye for detail and the power of critical observation to make a flawless room and keen sense to inspect rooms for perfection. Punctual and able to act with a clear attention to detail of urgency when required to do so. Willing to adapt to new ideas and accept challenging situations with a helpful attitude. A positive attitude with a good sense of humor. Display ability to handle situations in a calm and composed manner. Cooperate with managers and staff of other departments for good team work and efficiency. Discipline and integrity Courteous, tactful and diplomatic by nature particularly when it comes to handling guest requests and complaints. Sensitive to cultural differences when dealing with guests and staff alike. Ability to work long hours and under pressure. Leadership by example.
Introduction HealthPlus Limited, Nigeria's first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa's #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents. As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done! No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience. With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success. Specification Report to the CEO Develop and direct strategies for the Facilities and Admin department and ensure strategies are aligned with the overall goals of the organisation Develop processes, procedures and systems for the department in order to deliver the department's strategy Office Management Manage the provision of utilities and settlement of related bills Ensure provision of a conducive physical working environment (space, furniture etc.) for the company's employees to facilitate optimal performance Manage internal/external mail delivery, courier and freighting Oversee the purchase, storing and distribution of office supplies and equipment Ensure all office equipment, machines and tools are in good conditions at all times Manage the maintenance and repair of office equipment, electrical and mechanical systems such as air conditioners, lightings, generators, photocopying equipment etc Oversee the sourcing and purchase of office equipment from accredited vendors In conjunction with IT, ensure the purchase, delivery, servicing and repairs of all IT related office equipment Maintain a comprehensive database of all stationery/store items, office equipment, assets etc Monitor inventory reorder levels and plan/make provisions to avoid out of stock cases Facilities Management Conduct regular assessment of facilities in all locations to determine items that are due for replacement or repair and initiate appropriate action Program and prioritise facilities maintenance activities to ensure achievement of specified objectives Ensure the management and maintenance of the company's properties across all locations and maintain a concise inventory of all property asset Routinely monitor the facilities to ensure that it remains functional, safe & secure, well-maintained and ensure all faults including electrical, carpentry, civil works and plumbing system in the office are swiftly & safely resolved Ensure offices and the premises including the garden, lawn and lobby are clean/orderly Consistent and prompt evacuation of waste across all locations Manage janitorial service providers to ensure quality service delivery across all locations Search and negotiate (in conjunction with the Retail Expansion dept.) rental properties for residential, office and retail locations. Maintain records of rentals, tenement rates and ground rent payments for Company owned/leased property assets. Handle property related issues and manage relationship with all Landlords/Estate Managers and renew tenancies as at when due Liaise with the Legal department to manage relevant government bodies to ensure prompt processing of property related issues (C of O, Land Use Charge, etc.) Ensure that facilities meet environmental, health and security standards and comply with government regulations Work in conjunction with Retail Expansion team during design and implementation of new facilities and ensure maintainability of building infrastructure and systems. Ensure formal handover of new facilities from Retail Expansion team to Facilities & Admin team with appropriate documentation such as operation and maintenance documentation, manuals, drawings and wiring/cabling schedules, floor plans, furniture layout, etc Ensure company assets are duly covered under approved insurance policies. Guide management in the sourcing of underwriting, insurance brokers/agents to ensure company assets are covered by approved insurance companies Manage personnel office/residential relocations Fleet Management Manage the sourcing, purchase, leasing, allocation and maintenance of all vehicles (including Dispatch motorcycles) in the Company Ensure all required registration documents are intact and available to all company vehicles Strictly adhere to vehicles documents revalidation/renewal schedules Manage, participate in training and motivating drivers to ensure they are fit, punctual and available for work at all times Manage relationships with all accredited garages/workshops for the servicing and repairs of Company's vehicles. Ensure bills are vetted and cleared in line with SLA •Maintain and constantly update a comprehensive database of types/location/users/purpose and condition of all Company vehicles •Supervise the availability and allocation of vehicles and drivers to staff who need to carry out official assignment •Oversee scheduled and routine maintenance and repairs of vehicles and manage associated costs •Advise Management on replacement and disposal of damaged and old vehicles •Prompt settlements of all local and state governments' levies, fees, permits including payments for Adverts, Signages, etc Insurance Management •Identify and work towards eliminating all risks that people are disposed to at work •Advise Managements on ways to insure all identified risks •Ensure company's assets e.g Vehicles, Premises, equipments are duly covered under various insurance policies •Advise management in the sourcing of underwriters, insurance brokers/agents to ensure company's assets are covered by approved insurance companies. •Facilitate the processing of all insurance policies including Motor vehicle insurance, Fire & Burglary insurance etc •Ensure all insurance policies are valid at all times and payments to insurance companies are timely settled •Facilitate the smooth processing of all claims by working closely with underwriters, loss adjusters and other third party agents for swift settlements of claims Vendor Administration •Determine service level agreements (SLA) with user functions/departments specifying the services to be delivered, requirements and parameters for service. Manage Service Level Agreement (SLA) with maintenance, janitorial/cleaning, laundry, security and other service providers •Review vendor proposals as well as source for vendors/service providers for all administrative supplies and services •Ensure vendor compliance with site HSE requirements at all times •Evaluate and advice the business concerning service requirements and when to outsource services required by divisions or business units to external providers where internal skills do not suffice •Present inputs to CAPEX and OPEX budget during budget cycle and strictly manage approved budgets •Manage the implementation of policy documents relating to administration and facilities management •Oversee the provision of key human resources services such as recruitment, training and performance management within the department Inventory Management •Plan, administer and control budgets for contracts, equipment and supplies •Oversee the purchase, storing and distribution of office supplies and equipment •Maintain a comprehensive database of all store items, office equipment, assets etc •Plan to avoid going out of stock by ensuring stocks are replenished at reorder level Other Duties oManage the delivery of other general administrative duties including organizing travels and logistics Requirements oBachelor's degree in Business Admin, Public Admin or Social Sciences, Humanities or a related field with 10 years minimum experience in a structured organisation, 4 years of which must be in a managerial capacity oMembership of a recognised professional body is an added advantage oLeadership & managerial skills oNegotiation and persuasion skills oExcellent interpersonal and people skills oPlanning & organisational Skill oAbility to manage time and prioritise tasks oGood problem solving and decision making skills oExcellent verbal and written communication skills oHigh standard of attention to detail oA good working Knowledge of Microsoft Office Suite like Word, Outlook, and Excel
Feb 02, 2019
Permanent
Introduction HealthPlus Limited, Nigeria's first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa's #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents. As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done! No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience. With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success. Specification Report to the CEO Develop and direct strategies for the Facilities and Admin department and ensure strategies are aligned with the overall goals of the organisation Develop processes, procedures and systems for the department in order to deliver the department's strategy Office Management Manage the provision of utilities and settlement of related bills Ensure provision of a conducive physical working environment (space, furniture etc.) for the company's employees to facilitate optimal performance Manage internal/external mail delivery, courier and freighting Oversee the purchase, storing and distribution of office supplies and equipment Ensure all office equipment, machines and tools are in good conditions at all times Manage the maintenance and repair of office equipment, electrical and mechanical systems such as air conditioners, lightings, generators, photocopying equipment etc Oversee the sourcing and purchase of office equipment from accredited vendors In conjunction with IT, ensure the purchase, delivery, servicing and repairs of all IT related office equipment Maintain a comprehensive database of all stationery/store items, office equipment, assets etc Monitor inventory reorder levels and plan/make provisions to avoid out of stock cases Facilities Management Conduct regular assessment of facilities in all locations to determine items that are due for replacement or repair and initiate appropriate action Program and prioritise facilities maintenance activities to ensure achievement of specified objectives Ensure the management and maintenance of the company's properties across all locations and maintain a concise inventory of all property asset Routinely monitor the facilities to ensure that it remains functional, safe & secure, well-maintained and ensure all faults including electrical, carpentry, civil works and plumbing system in the office are swiftly & safely resolved Ensure offices and the premises including the garden, lawn and lobby are clean/orderly Consistent and prompt evacuation of waste across all locations Manage janitorial service providers to ensure quality service delivery across all locations Search and negotiate (in conjunction with the Retail Expansion dept.) rental properties for residential, office and retail locations. Maintain records of rentals, tenement rates and ground rent payments for Company owned/leased property assets. Handle property related issues and manage relationship with all Landlords/Estate Managers and renew tenancies as at when due Liaise with the Legal department to manage relevant government bodies to ensure prompt processing of property related issues (C of O, Land Use Charge, etc.) Ensure that facilities meet environmental, health and security standards and comply with government regulations Work in conjunction with Retail Expansion team during design and implementation of new facilities and ensure maintainability of building infrastructure and systems. Ensure formal handover of new facilities from Retail Expansion team to Facilities & Admin team with appropriate documentation such as operation and maintenance documentation, manuals, drawings and wiring/cabling schedules, floor plans, furniture layout, etc Ensure company assets are duly covered under approved insurance policies. Guide management in the sourcing of underwriting, insurance brokers/agents to ensure company assets are covered by approved insurance companies Manage personnel office/residential relocations Fleet Management Manage the sourcing, purchase, leasing, allocation and maintenance of all vehicles (including Dispatch motorcycles) in the Company Ensure all required registration documents are intact and available to all company vehicles Strictly adhere to vehicles documents revalidation/renewal schedules Manage, participate in training and motivating drivers to ensure they are fit, punctual and available for work at all times Manage relationships with all accredited garages/workshops for the servicing and repairs of Company's vehicles. Ensure bills are vetted and cleared in line with SLA •Maintain and constantly update a comprehensive database of types/location/users/purpose and condition of all Company vehicles •Supervise the availability and allocation of vehicles and drivers to staff who need to carry out official assignment •Oversee scheduled and routine maintenance and repairs of vehicles and manage associated costs •Advise Management on replacement and disposal of damaged and old vehicles •Prompt settlements of all local and state governments' levies, fees, permits including payments for Adverts, Signages, etc Insurance Management •Identify and work towards eliminating all risks that people are disposed to at work •Advise Managements on ways to insure all identified risks •Ensure company's assets e.g Vehicles, Premises, equipments are duly covered under various insurance policies •Advise management in the sourcing of underwriters, insurance brokers/agents to ensure company's assets are covered by approved insurance companies. •Facilitate the processing of all insurance policies including Motor vehicle insurance, Fire & Burglary insurance etc •Ensure all insurance policies are valid at all times and payments to insurance companies are timely settled •Facilitate the smooth processing of all claims by working closely with underwriters, loss adjusters and other third party agents for swift settlements of claims Vendor Administration •Determine service level agreements (SLA) with user functions/departments specifying the services to be delivered, requirements and parameters for service. Manage Service Level Agreement (SLA) with maintenance, janitorial/cleaning, laundry, security and other service providers •Review vendor proposals as well as source for vendors/service providers for all administrative supplies and services •Ensure vendor compliance with site HSE requirements at all times •Evaluate and advice the business concerning service requirements and when to outsource services required by divisions or business units to external providers where internal skills do not suffice •Present inputs to CAPEX and OPEX budget during budget cycle and strictly manage approved budgets •Manage the implementation of policy documents relating to administration and facilities management •Oversee the provision of key human resources services such as recruitment, training and performance management within the department Inventory Management •Plan, administer and control budgets for contracts, equipment and supplies •Oversee the purchase, storing and distribution of office supplies and equipment •Maintain a comprehensive database of all store items, office equipment, assets etc •Plan to avoid going out of stock by ensuring stocks are replenished at reorder level Other Duties oManage the delivery of other general administrative duties including organizing travels and logistics Requirements oBachelor's degree in Business Admin, Public Admin or Social Sciences, Humanities or a related field with 10 years minimum experience in a structured organisation, 4 years of which must be in a managerial capacity oMembership of a recognised professional body is an added advantage oLeadership & managerial skills oNegotiation and persuasion skills oExcellent interpersonal and people skills oPlanning & organisational Skill oAbility to manage time and prioritise tasks oGood problem solving and decision making skills oExcellent verbal and written communication skills oHigh standard of attention to detail oA good working Knowledge of Microsoft Office Suite like Word, Outlook, and Excel
Introduction General Assistant Tembisa The Aurum Institute is offering a great opportunity to suitably qualified and experienced staff to contribute towards our mission to improve the health of people and communities through innovation in Global Health Research and Systems. We are focused on research, support and implementing integrated approaches to managing TB and HIV. The following positions have become available as part of the Health System Division projects. Specification Provide supportive function by maintaining the Site Facilities, including maintenance of the garden and general maintenance and cleaning of buildings and offices. Technical Work Responsibilities Responsible for: -Cleaning and maintenance service -Liaise with External and Internal customers -General Requirements Minimum Requirements: -Gr 12 or equivalent (NQF level 4) Advantageous -experience in general Office hygiene services and general maintenance Experience: -At least 6 months experience in a Corporate environment Other: -Basic Office etiquette -Basic Hygiene principals
Jan 29, 2019
Temporary
Introduction General Assistant Tembisa The Aurum Institute is offering a great opportunity to suitably qualified and experienced staff to contribute towards our mission to improve the health of people and communities through innovation in Global Health Research and Systems. We are focused on research, support and implementing integrated approaches to managing TB and HIV. The following positions have become available as part of the Health System Division projects. Specification Provide supportive function by maintaining the Site Facilities, including maintenance of the garden and general maintenance and cleaning of buildings and offices. Technical Work Responsibilities Responsible for: -Cleaning and maintenance service -Liaise with External and Internal customers -General Requirements Minimum Requirements: -Gr 12 or equivalent (NQF level 4) Advantageous -experience in general Office hygiene services and general maintenance Experience: -At least 6 months experience in a Corporate environment Other: -Basic Office etiquette -Basic Hygiene principals
Introduction The Aurum Institute is offering a great opportunity to suitably qualified and experienced staff to contribute towards our mission to improve the health of people and communities through innovation in Health Research and Systems. The following positions have become available in the Core Services Division and you are welcome to apply should you meet the requirements of the post. Specification Work Description The General Assistant maintains site facilities including cleaning of buildings, offices, store rooms, grounds, parking areas and gardens. Technical Work Responsibilities Cleaning services Stock control Basic maintenance (when applicable) General storeroom, parking, grounds and garden maintenance (when applicable) Beverage and refreshment preparation services for visitors Boardroom preparation for meetings Complete the Maintenance issue book Complete the stock control register each time an item is removed for the consumables store room. Prepared tea and coffee for guests and visitors Help to set out the refreshments for the meeting Complete the stock control register each time an item is removed for the consumables store room. Advise the Office Manager when stock is running low. Complete the Maintenance issue book Report any potential health and safety risks to the Office Manager. Help to set out the refreshments for the meeting Clean venue and prepare it for the next meeting. Requirements Requirements Education Grade 12 or similar. Experience 6 months' experience of general office hygiene services. Other Requirements Knowledge of basic office etiquette Cleaning skills NB: Non - South African citizens must have a valid work-permit
Jan 21, 2019
Permanent
Introduction The Aurum Institute is offering a great opportunity to suitably qualified and experienced staff to contribute towards our mission to improve the health of people and communities through innovation in Health Research and Systems. The following positions have become available in the Core Services Division and you are welcome to apply should you meet the requirements of the post. Specification Work Description The General Assistant maintains site facilities including cleaning of buildings, offices, store rooms, grounds, parking areas and gardens. Technical Work Responsibilities Cleaning services Stock control Basic maintenance (when applicable) General storeroom, parking, grounds and garden maintenance (when applicable) Beverage and refreshment preparation services for visitors Boardroom preparation for meetings Complete the Maintenance issue book Complete the stock control register each time an item is removed for the consumables store room. Prepared tea and coffee for guests and visitors Help to set out the refreshments for the meeting Complete the stock control register each time an item is removed for the consumables store room. Advise the Office Manager when stock is running low. Complete the Maintenance issue book Report any potential health and safety risks to the Office Manager. Help to set out the refreshments for the meeting Clean venue and prepare it for the next meeting. Requirements Requirements Education Grade 12 or similar. Experience 6 months' experience of general office hygiene services. Other Requirements Knowledge of basic office etiquette Cleaning skills NB: Non - South African citizens must have a valid work-permit
Okavango Wilderness Safaris
Maun, North West, Botswana
Introduction Wilderness Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world. We are looking for a dynamic and energy packed suitable individual who is self- motivated, knowledgeable and experienced team player, and is dedicated and committed to providing excellent service within a high pressure and confidential environment. The individual should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with employees across all levels. We wish to invite suitably qualified candidates to apply for the below position. Specification Job Description: The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Company minimum standards, as well as supervising the entire Housekeeping Department including guest rooms and the laundry area. BRIEF DESCRIPTION OF POSITION Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics in all of the guest rooms and oversee regular deep cleaning. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labour and product use. Ensure services offered to everyone staying in the guest rooms are of the highest possible standards. Check and ensure that all guestrooms are clean and well maintained. This involves daily room checks with each housekeeper, whether that be arrival or staying guests, checking turn downs, tidiness of the guest rooms, personalising the room to individual needs and preferences. Responsible for entire functioning of laundry which includes the cleaning of linen, guest and management clothing. Should have good knowledge of fabrics and chemicals. Responsible for the housekeeping storeroom where the cleaning supplies, cleaning equipment and guest supplies are stored for the daily housekeeping functions. Maintain periodical inventories and regular checking of softs, furniture, equipment and uniform within the department. Responsible for stock takes and orders for the housekeeping department, maintain minimum stock and cost control procedures. Control the stock of equipment, issuing equipment and cleaning materials as required. Requirements QUALIFICATIONS AND REQUIREMENTS: Diploma in Hospitality management or equivalent. Minimum of 5 - 7 years' experience of which at least 2 years in a similar role. PERSONALITY ATTRIBUTES Pleasant personality, good personal presentation and hygiene. This reflects the quality of service and standards within Wilderness Safaris. Eye for detail and the power of critical observation to make a flawless room and keen sense to inspect rooms for perfection. Punctual and able to act with a clear attention to detail of urgency when required to do so. Willing to adapt to new ideas and accept challenging situations with a helpful attitude. A positive attitude with a good sense of humor. Display ability to handle situations in a calm and composed manner. Cooperate with managers and staff of other departments for good team work and efficiency. Discipline and integrity Courteous, tactful and diplomatic by nature particularly when it comes to handling guest requests and complaints. Sensitive to cultural differences when dealing with guests and staff alike. Ability to work long hours and under pressure. Leadership by example.
Jan 15, 2019
Permanent
Introduction Wilderness Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world. We are looking for a dynamic and energy packed suitable individual who is self- motivated, knowledgeable and experienced team player, and is dedicated and committed to providing excellent service within a high pressure and confidential environment. The individual should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with employees across all levels. We wish to invite suitably qualified candidates to apply for the below position. Specification Job Description: The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Company minimum standards, as well as supervising the entire Housekeeping Department including guest rooms and the laundry area. BRIEF DESCRIPTION OF POSITION Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics in all of the guest rooms and oversee regular deep cleaning. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labour and product use. Ensure services offered to everyone staying in the guest rooms are of the highest possible standards. Check and ensure that all guestrooms are clean and well maintained. This involves daily room checks with each housekeeper, whether that be arrival or staying guests, checking turn downs, tidiness of the guest rooms, personalising the room to individual needs and preferences. Responsible for entire functioning of laundry which includes the cleaning of linen, guest and management clothing. Should have good knowledge of fabrics and chemicals. Responsible for the housekeeping storeroom where the cleaning supplies, cleaning equipment and guest supplies are stored for the daily housekeeping functions. Maintain periodical inventories and regular checking of softs, furniture, equipment and uniform within the department. Responsible for stock takes and orders for the housekeeping department, maintain minimum stock and cost control procedures. Control the stock of equipment, issuing equipment and cleaning materials as required. Requirements QUALIFICATIONS AND REQUIREMENTS: Diploma in Hospitality management or equivalent. Minimum of 5 - 7 years' experience of which at least 2 years in a similar role. PERSONALITY ATTRIBUTES Pleasant personality, good personal presentation and hygiene. This reflects the quality of service and standards within Wilderness Safaris. Eye for detail and the power of critical observation to make a flawless room and keen sense to inspect rooms for perfection. Punctual and able to act with a clear attention to detail of urgency when required to do so. Willing to adapt to new ideas and accept challenging situations with a helpful attitude. A positive attitude with a good sense of humor. Display ability to handle situations in a calm and composed manner. Cooperate with managers and staff of other departments for good team work and efficiency. Discipline and integrity Courteous, tactful and diplomatic by nature particularly when it comes to handling guest requests and complaints. Sensitive to cultural differences when dealing with guests and staff alike. Ability to work long hours and under pressure. Leadership by example.
Introduction HealthPlus Limited, Nigeria's first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa's #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents. As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done! No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience. With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success. Specification Report to the CEO Develop and direct strategies for the Facilities and Admin department and ensure strategies are aligned with the overall goals of the organisation Develop processes, procedures and systems for the department in order to deliver the department's strategy Office Management Manage the provision of utilities and settlement of related bills Ensure provision of a conducive physical working environment (space, furniture etc.) for the company's employees to facilitate optimal performance Manage internal/external mail delivery, courier and freighting Oversee the purchase, storing and distribution of office supplies and equipment Ensure all office equipment, machines and tools are in good conditions at all times Manage the maintenance and repair of office equipment, electrical and mechanical systems such as air conditioners, lightings, generators, photocopying equipment etc Oversee the sourcing and purchase of office equipment from accredited vendors In conjunction with IT, ensure the purchase, delivery, servicing and repairs of all IT related office equipment Maintain a comprehensive database of all stationery/store items, office equipment, assets etc Monitor inventory reorder levels and plan/make provisions to avoid out of stock cases Facilities Management Conduct regular assessment of facilities in all locations to determine items that are due for replacement or repair and initiate appropriate action Program and prioritise facilities maintenance activities to ensure achievement of specified objectives Ensure the management and maintenance of the company's properties across all locations and maintain a concise inventory of all property asset Routinely monitor the facilities to ensure that it remains functional, safe & secure, well-maintained and ensure all faults including electrical, carpentry, civil works and plumbing system in the office are swiftly & safely resolved Ensure offices and the premises including the garden, lawn and lobby are clean/orderly Consistent and prompt evacuation of waste across all locations Manage janitorial service providers to ensure quality service delivery across all locations Search and negotiate (in conjunction with the Retail Expansion dept.) rental properties for residential, office and retail locations. Maintain records of rentals, tenement rates and ground rent payments for Company owned/leased property assets. Handle property related issues and manage relationship with all Landlords/Estate Managers and renew tenancies as at when due Liaise with the Legal department to manage relevant government bodies to ensure prompt processing of property related issues (C of O, Land Use Charge, etc.) Ensure that facilities meet environmental, health and security standards and comply with government regulations Work in conjunction with Retail Expansion team during design and implementation of new facilities and ensure maintainability of building infrastructure and systems. Ensure formal handover of new facilities from Retail Expansion team to Facilities & Admin team with appropriate documentation such as operation and maintenance documentation, manuals, drawings and wiring/cabling schedules, floor plans, furniture layout, etc Ensure company assets are duly covered under approved insurance policies. Guide management in the sourcing of underwriting, insurance brokers/agents to ensure company assets are covered by approved insurance companies Manage personnel office/residential relocations Fleet Management Manage the sourcing, purchase, leasing, allocation and maintenance of all vehicles (including Dispatch motorcycles) in the Company Ensure all required registration documents are intact and available to all company vehicles Strictly adhere to vehicles documents revalidation/renewal schedules Manage, participate in training and motivating drivers to ensure they are fit, punctual and available for work at all times Manage relationships with all accredited garages/workshops for the servicing and repairs of Company's vehicles. Ensure bills are vetted and cleared in line with SLA •Maintain and constantly update a comprehensive database of types/location/users/purpose and condition of all Company vehicles •Supervise the availability and allocation of vehicles and drivers to staff who need to carry out official assignment •Oversee scheduled and routine maintenance and repairs of vehicles and manage associated costs •Advise Management on replacement and disposal of damaged and old vehicles •Prompt settlements of all local and state governments' levies, fees, permits including payments for Adverts, Signages, etc Insurance Management •Identify and work towards eliminating all risks that people are disposed to at work •Advise Managements on ways to insure all identified risks •Ensure company's assets e.g Vehicles, Premises, equipments are duly covered under various insurance policies •Advise management in the sourcing of underwriters, insurance brokers/agents to ensure company's assets are covered by approved insurance companies. •Facilitate the processing of all insurance policies including Motor vehicle insurance, Fire & Burglary insurance etc •Ensure all insurance policies are valid at all times and payments to insurance companies are timely settled •Facilitate the smooth processing of all claims by working closely with underwriters, loss adjusters and other third party agents for swift settlements of claims Vendor Administration •Determine service level agreements (SLA) with user functions/departments specifying the services to be delivered, requirements and parameters for service. Manage Service Level Agreement (SLA) with maintenance, janitorial/cleaning, laundry, security and other service providers •Review vendor proposals as well as source for vendors/service providers for all administrative supplies and services •Ensure vendor compliance with site HSE requirements at all times •Evaluate and advice the business concerning service requirements and when to outsource services required by divisions or business units to external providers where internal skills do not suffice •Present inputs to CAPEX and OPEX budget during budget cycle and strictly manage approved budgets •Manage the implementation of policy documents relating to administration and facilities management •Oversee the provision of key human resources services such as recruitment, training and performance management within the department Inventory Management •Plan, administer and control budgets for contracts, equipment and supplies •Oversee the purchase, storing and distribution of office supplies and equipment •Maintain a comprehensive database of all store items, office equipment, assets etc •Plan to avoid going out of stock by ensuring stocks are replenished at reorder level Other Duties oManage the delivery of other general administrative duties including organizing travels and logistics Requirements oBachelor's degree in Business Admin, Public Admin or Social Sciences, Humanities or a related field with 10 years minimum experience in a structured organisation, 4 years of which must be in a managerial capacity oMembership of a recognised professional body is an added advantage oLeadership & managerial skills oNegotiation and persuasion skills oExcellent interpersonal and people skills oPlanning & organisational Skill oAbility to manage time and prioritise tasks oGood problem solving and decision making skills oExcellent verbal and written communication skills oHigh standard of attention to detail oA good working Knowledge of Microsoft Office Suite like Word, Outlook, and Excel
Jan 03, 2019
Permanent
Introduction HealthPlus Limited, Nigeria's first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa's #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents. As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done! No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience. With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success. Specification Report to the CEO Develop and direct strategies for the Facilities and Admin department and ensure strategies are aligned with the overall goals of the organisation Develop processes, procedures and systems for the department in order to deliver the department's strategy Office Management Manage the provision of utilities and settlement of related bills Ensure provision of a conducive physical working environment (space, furniture etc.) for the company's employees to facilitate optimal performance Manage internal/external mail delivery, courier and freighting Oversee the purchase, storing and distribution of office supplies and equipment Ensure all office equipment, machines and tools are in good conditions at all times Manage the maintenance and repair of office equipment, electrical and mechanical systems such as air conditioners, lightings, generators, photocopying equipment etc Oversee the sourcing and purchase of office equipment from accredited vendors In conjunction with IT, ensure the purchase, delivery, servicing and repairs of all IT related office equipment Maintain a comprehensive database of all stationery/store items, office equipment, assets etc Monitor inventory reorder levels and plan/make provisions to avoid out of stock cases Facilities Management Conduct regular assessment of facilities in all locations to determine items that are due for replacement or repair and initiate appropriate action Program and prioritise facilities maintenance activities to ensure achievement of specified objectives Ensure the management and maintenance of the company's properties across all locations and maintain a concise inventory of all property asset Routinely monitor the facilities to ensure that it remains functional, safe & secure, well-maintained and ensure all faults including electrical, carpentry, civil works and plumbing system in the office are swiftly & safely resolved Ensure offices and the premises including the garden, lawn and lobby are clean/orderly Consistent and prompt evacuation of waste across all locations Manage janitorial service providers to ensure quality service delivery across all locations Search and negotiate (in conjunction with the Retail Expansion dept.) rental properties for residential, office and retail locations. Maintain records of rentals, tenement rates and ground rent payments for Company owned/leased property assets. Handle property related issues and manage relationship with all Landlords/Estate Managers and renew tenancies as at when due Liaise with the Legal department to manage relevant government bodies to ensure prompt processing of property related issues (C of O, Land Use Charge, etc.) Ensure that facilities meet environmental, health and security standards and comply with government regulations Work in conjunction with Retail Expansion team during design and implementation of new facilities and ensure maintainability of building infrastructure and systems. Ensure formal handover of new facilities from Retail Expansion team to Facilities & Admin team with appropriate documentation such as operation and maintenance documentation, manuals, drawings and wiring/cabling schedules, floor plans, furniture layout, etc Ensure company assets are duly covered under approved insurance policies. Guide management in the sourcing of underwriting, insurance brokers/agents to ensure company assets are covered by approved insurance companies Manage personnel office/residential relocations Fleet Management Manage the sourcing, purchase, leasing, allocation and maintenance of all vehicles (including Dispatch motorcycles) in the Company Ensure all required registration documents are intact and available to all company vehicles Strictly adhere to vehicles documents revalidation/renewal schedules Manage, participate in training and motivating drivers to ensure they are fit, punctual and available for work at all times Manage relationships with all accredited garages/workshops for the servicing and repairs of Company's vehicles. Ensure bills are vetted and cleared in line with SLA •Maintain and constantly update a comprehensive database of types/location/users/purpose and condition of all Company vehicles •Supervise the availability and allocation of vehicles and drivers to staff who need to carry out official assignment •Oversee scheduled and routine maintenance and repairs of vehicles and manage associated costs •Advise Management on replacement and disposal of damaged and old vehicles •Prompt settlements of all local and state governments' levies, fees, permits including payments for Adverts, Signages, etc Insurance Management •Identify and work towards eliminating all risks that people are disposed to at work •Advise Managements on ways to insure all identified risks •Ensure company's assets e.g Vehicles, Premises, equipments are duly covered under various insurance policies •Advise management in the sourcing of underwriters, insurance brokers/agents to ensure company's assets are covered by approved insurance companies. •Facilitate the processing of all insurance policies including Motor vehicle insurance, Fire & Burglary insurance etc •Ensure all insurance policies are valid at all times and payments to insurance companies are timely settled •Facilitate the smooth processing of all claims by working closely with underwriters, loss adjusters and other third party agents for swift settlements of claims Vendor Administration •Determine service level agreements (SLA) with user functions/departments specifying the services to be delivered, requirements and parameters for service. Manage Service Level Agreement (SLA) with maintenance, janitorial/cleaning, laundry, security and other service providers •Review vendor proposals as well as source for vendors/service providers for all administrative supplies and services •Ensure vendor compliance with site HSE requirements at all times •Evaluate and advice the business concerning service requirements and when to outsource services required by divisions or business units to external providers where internal skills do not suffice •Present inputs to CAPEX and OPEX budget during budget cycle and strictly manage approved budgets •Manage the implementation of policy documents relating to administration and facilities management •Oversee the provision of key human resources services such as recruitment, training and performance management within the department Inventory Management •Plan, administer and control budgets for contracts, equipment and supplies •Oversee the purchase, storing and distribution of office supplies and equipment •Maintain a comprehensive database of all store items, office equipment, assets etc •Plan to avoid going out of stock by ensuring stocks are replenished at reorder level Other Duties oManage the delivery of other general administrative duties including organizing travels and logistics Requirements oBachelor's degree in Business Admin, Public Admin or Social Sciences, Humanities or a related field with 10 years minimum experience in a structured organisation, 4 years of which must be in a managerial capacity oMembership of a recognised professional body is an added advantage oLeadership & managerial skills oNegotiation and persuasion skills oExcellent interpersonal and people skills oPlanning & organisational Skill oAbility to manage time and prioritise tasks oGood problem solving and decision making skills oExcellent verbal and written communication skills oHigh standard of attention to detail oA good working Knowledge of Microsoft Office Suite like Word, Outlook, and Excel
