9 Human Resources jobs

The Company Our client dfcu Bank Limited would like to recruit a Chief Change and Innovation Officer. Reporting to the Chief Executive Officer, the Chief Change & Innovation Officer will lead the transformation agenda of dfcu bank towards a modern digitized bank with leadership in operational excellence and customer service. Roles & Responsibilities Drive the transformation agenda of the bank to reach its strategic aspirations; Drive and promote a customer service-oriented culture across all bank operations to pro-actively implement behavioral change initiatives; Drive a culture of client focus, with products and operational excellence above market or at least at par with market; Create and execute the digital strategy (in line with strategic aspiration becoming a Bank 4.0) Create a process optimization program with use of modern techniques such as LEAN (creating more customer value without increasing resources); Continuously review processes, driven by Lean and Agile ways of working to ensure that all bank processes are optimized, while initiating changes to enhance innovation and commercial drive; Work closely with the CEO and all EXCO members to drive the strategic transition, innovations and changes in all facets of the bank; Be the center of expertise for innovation, development and implementation activities in all domains of the bank (client facing, Digital Strategy, Operations, Regulatory Implementations); Coordinate and control all projects related to selection, acquisition, development and installation of major information and operations systems for the bank; Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluate systems to measure their success; Lead the project management and implementation of major change initiatives by coordinating the responsible departments to ensure smooth implementation; Take responsibility for the innovation/transformation budget (CapEx & OpEx) and IT CapEx budget aspects related to all new IT and product development (“the How”). Requirements • A Master's Degree in Computer Science, Information Technology, Business Computing, Commerce, Accounting or Business Statistics or another related field, an MBA would be an added advantage; Professional experience in banking i.e. ACIB and Project Management, Prince II would be added advantage; At least 15 years' work experience, five of which should be in a senior Technology or Operations position in a large financial services institution; Demonstrated experience in driving innovation and change agendas in Financial Services (able to demonstrate blue-sky thinking); Demonstrated ability to link and apply complex technologies to business strategies & a high proficiency in Information and Communication Technology; Strong skills in business process analysis as well understanding of banking operations and FinTech trends; Strong skills in project management and project execution; Familiarity with the financial services industry in East Africa or emerging markets; and • Strong understanding and experience in mobile banking services. Additional Information Interested persons who meet the above criteria should submit their CV and a cover letter highlighting how their experience is relevant to the Duties and Responsibilities described above to hr.s@ug.pwc.com by not later than Friday 25 May 2020. The CV must include 3 referees including their e-mail address and telephone number.

JOB SUMMARY Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer. OR • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Assisting with Administering Employee Training Programs • Promotes and informs employees about all training programs. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Assisting with Evaluating Training Programs Effectiveness • Monitors enrollment and attendance at training classes. • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. • Ensures adult learning principles are incorporated into training programs. Assisting with Developing Training Program Plans and Budgets • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Assists with establishing guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives brand values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Assisting with Managing Training Budgets • Assists with the development of the Training budget as required. • Assists with managing budget in alignment with Human Resources and property financial goals. • Assists with managing department controllable expenses to achieve or exceed budgeted goals. • Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Le Méridien

Answer phone calls and record messages. Create and maintain filing systems. File and maintain applicant interview documentation and records. File, track, and process employment applications. Create and type office correspondence using a computer. Audit and coordinate distribution of paychecks. Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms. Create new employee personnel file. Design and update the display and content of employee communication bulletin boards (e.g., in regards to employment, recruitment, transfers, and promotions). Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Sheraton Hotels & Resorts

Job Summary Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: The Ritz-Carlton

Introduction The Child and Youth Care Supervisor assumes responsibility for the day to day operation of the Care Workers. The Supervisor is responsible for program planning, working effectively with staff, working with families and children, connecting with the community, mentoring Care Workers and administrative responsibilities related to the day to day operation of the ReACH Programme. The Supervisor is responsible for providing leadership in keeping with the philosophy of the Early Learning and Child Care Program at a community level as well as for quality client service to foster success. We are currently recruiting for vacancies in the sub-districts of Umdoni, Umzumbe and Ray Nkonyeni within the UGU Disctrict. Specification Duties and Responsibilities Administration: Assist the Coordinator with the development and monitoring of the Child and Youth Care Workers schedule. Ensure that adequate records are maintained and compiled for the Coordinator so that they can report to NACOSA. Maintain provincial standards aligned to Department of Health. Maintain a safe and healthy environment for CYCW and to create a relaxing and welcoming atmosphere. Regularly contact, and act as a resource for, parents and caregivers. Encourage parental/guardian involvement in the Child Care programs. Program Development, Planning and Implementation: Plan and implement a program that reflects the philosophy of the ReACH Program. Ensure that records are kept on all children in the program. Assist the Community Linkage Officer in working towards implementing PDSA aims for the cluster in which the Care Workers work. Staff Supervision: Manage care workers resources effectively to ensure that they work as members of a team, have input into planning and have opportunities for improving their professional skills. Provide coverage for absent Child Care Workers when required. Conduct staff meetings at least once a month and to support professional development. Provide support and direction to care workers regarding child development. Provide feedback and input to the Coordinator for annual appraisals on each care worker. Assist the Coordinator with the hiring process and to make recommendations on staffing. To be aware of, administer and comply with CBO personnel policies and collective agreement provisions Public Relations: Promote a positive image of the ReACH Programme to the public. Maintain adequate liaison with the appropriate agencies, professional associations and other child care programs in the cluster. Be knowledgeable, informed, and current on child care philosophy. Performance Competencies and Criteria 1.Demonstrated ability to set and meet goals evaluated through ongoing and annual supervisory feedback and achievement of business plan objectives and agreed upon professional/personal goals. 2.Demonstrated ability to make informed decisions and to follow through on decisions made. 3.Demonstrated knowledge of the profession and ability to apply that knowledge in the Program. 4.Demonstrated effective communication and interpersonal skills to be evaluated through staff and client feedback on an ongoing and annual basis. 5.Demonstrated teamwork with internal and external contacts - being able to work collaboratively with others in a participative environment to be evaluated through peer feedback on an ongoing and annual basis. 6.Demonstrated organizational abilities to be evaluated by maintaining necessary documentation and providing reports to supervisor for agreed upon intervals as well as keeping hard copy and electronic files in an orderly fashion. 7.Demonstrated ability to be tactful - being respectful and polite when dealing with people; and being able to appropriately deal with people in difficult situations to be evaluated through client feedback on an ongoing and annual basis. Requirements Qualifications Minimum qualifications required to perform the deliverables of this job should include: 1.Formal training in Early Childhood Development 2.1-3 years' experience in the child care profession 3.Excellent communication, presentation, and interpersonal skills 4.Excellent organizational skills and initiative 5.Creative problem solving skills

JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs • Promotes and informs employees about all training programs. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness • Monitors enrollment and attendance at training classes. • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. • Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Makes any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Establishes guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives brand values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets • Participates in the development of the Training budget as required. • Manages budget in alignment with Human Resources and property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Marriott Hotels Resorts /JW Marriott

JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs • Promotes and informs employees about all training programs. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness • Monitors enrollment and attendance at training classes. • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. • Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Makes any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Establishes guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives brand values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets • Participates in the development of the Training budget as required. • Manages budget in alignment with Human Resources and property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Sheraton Hotels & Resorts

Job Summary Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Marriott Hotels Resorts /JW Marriott

Job Summary Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Marriott Hotels Resorts /JW Marriott