36 Hospitality & Hotel jobs

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA, Central Technical College and recently the Dermatech Training Institute. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. New additions to the Educor house of brands are our innovative and inspiring online brands, Damelin Online and CityVarsity Online. These brands remain the cornerstone of the Educor stable. Specification MAIN PURPOSE OF THE JOB: The main purpose is to manage day to day operations of the café. Prepare, create and serve menu items. KEY PERFORMANCE AREAS: Opening and closing café : physical and security related aspects Control and reporting of Point of Sale (POS) Stock control replacements Employee staff product training Adhering to the SLA of the Brand / CI of Brand Monitoring staff and managing time sheets Increase sales to ensure a profitable business unit Ensure healthy customer experience Menu adherence and evolvement - testing Seasonal menu changes and special offerings Efficient , friendly and engaged staff All areas hygienically acceptable Presentation is on brand OHS is adhere to Proper Storage and Keeping of consumables Ensure the staff are trained and understand the chemicals used in the business unit Create Supplier contacts for the relevant needs of the cafe Ensure all accounts are kept in order and in good standing Requirements REQUIREMENTS OF THE JOB: 1.Relevant hospitality accreditations 2.Experience in various roles within the café / restaurant arena 3.Excellent people skills 4.Enthusiasm and motivation for elevate a new café to a busy and profitable hub 5.computer literacy is essential especially in MS Outlook, MS Word and MS Excel

A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour. What will I be doing? As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: Monitor and control staff entrances Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies Responsible for checking goods received out of hours Maintain system that records the issue and receipt of departmental keys Operate, check and monitor the CCTV system Patrol the hotel on a regular basis ensuring fire walks take place and are recorded Ensure safe passage of cash transfers within the hotel Support evacuation of the hotel during fire alarm situations Monitor suspicious packages and be aware of bomb and terror threat procedures Provide secure storage for guest oversized items Ensure hotel facilities and function rooms remain secure and locked when not in use Maintain the Security Log Book and Incident Reports Investigate and report all allegations of theft, criminal damage and other incidents Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations Liaise with Police in the absence of Security Team Leader Report any maintenance or hazard issues to the supervisor on duty Adhere to all Health and Safety Regulations What are we looking for? A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High school graduate or above Good physical condition At least two (2) years of law enforcement experience either on a Security Bureau or military training Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures Should be well versed in local law/government regulation Absolute discretion and confidentiality regarding sensitive information SIA trained and licensed Positive attitude Good communication skills Good grooming standards Ability to work under pressure, keeping calm in emergency situations Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in customer service environment First Aid Knowledge of P.A.C.E. IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Commercial Director will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. What will I be doing? As Commercial Director, you will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. The Commercial Director will train, coach, and continuously develop the Commercial Team. Specifically, a Commercial Director will perform the following tasks to the highest standards: Evaluate accurately hotel market mix and revenue forecasts Review and analyse, in a proactive manner, rate and inventory management and strategy effectiveness Lead effective efforts to coordinate strategies for group sales and to optimise conversion Provide guidance for local marketing initiatives Communicate Revenue Management Standards and best practices Develops short, medium and long-term strategies for hotels through the Commercial Focus matrix and provide consultative support to other commercial support functions Make recommendations to take full advantage of revenue opportunities Train team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking Coach and develop the hotel-based Commercial Team, through objectives setting, personal development and succession plans Prepare, analyse and write reports to outline business progress and opportunities Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies Evaluate market demand by utilising available reports --- both internal and external, including market share, market conditions, competitive pricing Generate periodic updates on transient booking patterns Maintain effective working relationships with all key suppliers Recruiting, manage, train and develop the Commercial team What are we looking for? A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A strong understanding of all commercial operations, including reservations, selling strategies across all business units and segments, account management, development of relationships within various source markets, establishment and maintenance of budgets, and revenue strategies and yield systems Strong leadership skills with the ability to build relationships and influence at all levels Excellent oral and written communication skills Ability to communicate, verbal and in written form, effectively with Management and Ownership groups Excellent organisation skills Ability to work well under time pressure and/or demanding travel schedules Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners Ability to perform critical analysis Strong experience in hospitality forecasting, pricing and inventory control Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets Strong people management skills Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Significant experience in revenue management or a similar analytical role Intermediate to advance computer proficiency Relevant degree, in business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Corporate

A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities. What will I be doing? As a Driver, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Welcome Guests on arrival and assist with their luggage Maintain frequent contact with regular Guests and visitors Park Guests' cars on the hotel premises Provide a driving service to Guests, as required Maintain clean and safety hotel vehicles Stay current on all hotel services as well as VIP requirements and special events Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity Comply with all hotel security, fire regulations and Health and Safety legislation Project a professional manner with an emphasis on hospitality and guest service What are we looking for? Drivers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector Impeccable personal presentation with good communication skills Calm, courteous and discreet Possesssion of a clean driving license/record It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Excellent communication skills Good organisational skills A good knowledge of the local area What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. What will I be doing? As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor must perform the following tasks to the highest standards: Ensure the maintenance of professional financial standards throughout the hotel Undertake a review of end-of-day takings against logged reports Edit all reports to ensure accuracy and full completion Investigate any anomalies found between daily reports and takings Train the Night Managers in ensuring the accurate completion of systems and processes Assist the Night Manager in emergency situations What are we looking for? Night Auditors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Pride in ensuring the accuracy of work and encourages Team Members to do the same Strong analytical skills Computer literate, with particularly strong knowledge of MS Excel Understanding of the responsibilities of other areas within the Finance Department Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience of working in a hotel Finance Department Previous experience working in Front Office or hotel outlets What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience. What will I be doing? As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Manage guest requests in line with company brand standards and one call delivery deadline Greet guests in public areas and rooms in a warm and friendly manner Provide laundry, pressing, sewing, and other similar services to guests Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items Ensure chemicals are used and stored correctly Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Respond to guest requests and deliver high levels of service Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Storekeeper will manage the goods and deliveries moving in and out of the hotel and will ensure that these deliveries reach the appropriate destinations and logged according to the company's purchasing and procurement standards. What will I be doing? As Storekeeper, you will manage the goods and deliveries moving in and out of the hotel and will ensure that these deliveries reach the appropriate destinations and logged according to Hilton's purchasing and procurement standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact / storage area Keep accurate recordings of all incoming and outgoing goods Identify slow moving items to avoid over purchasing Place orders through online procurement system Maintain exclusive control over central stores of the hotel with respect to issue releases, control over deliveries and hotel stock counts Adhere to all Health and Safety procedures particularly relating to food and beverage items Assist and support Team Members, Managers and the wider Food and Beverage Department in a team environment Offer excellent customer service to customers and Guests What are we looking for? A Storekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Committed to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous store management experience with stock control responsibility Relevant degree, in Management/Finance or related business discipline, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Waldorf Astoria Hotels & Resorts

A Spa Attendant is responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. What will I be doing? As a Spa Attendant, you are responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards: General cleaning of all areas Deep cleaning around the club Report lost property, accidents, maintenance issues, or other incidents Ensure guests are welcomed and assistance provided when needed Ensure compliance with all health and safety regulations What are we looking for? A Spa Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong interpersonal skills Committed to delivering a high level of customer service Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Lifeguard is responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience while ensuing swimmers are adhering to pool rules and regulations. What will I be doing? As a Lifeguard, you are responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience. A Lifeguard will also be required to fulfill regular cleaning duties. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise and ensure safety of swimmers Ensure guests feel safe in the pool area Inspect facilities for cleanliness; complete general pool cleaning and maintenance duties at regular points throughout shift Ensure swimmers follow safe swimming practice; enforce and adhere to pool rules and regulations Follow emergency action plan and procedures when required What are we looking for? A Lifeguard serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong interpersonal skills Pool lifeguard qualification Committed to delivering a high level of customer service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: First aid and CPR qualification Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous experience in a similar environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

Receptionists wanted for a 4star hotel. – Zorgvliet wine Farm Hotel school qualification an advantage. Must have previous relevant hotel experience. Hard working and a team player are of great importance Must speak English and Afrikaans. 3rd language an advantage. Strong communication skills (verbal and written are required), and telephone etiquette.  You must be resident in or near Stellenbosch and have your own transport as this position requires shift, weekend and holiday work. Semper, Nightbridge, Pilot and Pastel experience an advantage. Computer literate. Friendly personality and professional appearance. Must be customer service orientated. Be proactive and able to multi task. Ability to plan and organize. Must be reliable. Must have an eye for detail. Must live the company values. Salary: R8500.00

The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. What will I be doing? The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA. This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director. The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Worldwide Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders. . The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities. A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI's, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards: Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities. Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set. Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share. Support various On Property, RDOS's, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance. Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies. Develop and maintain strong relationships with all stakeholders, owners, hotel teams, HWW matrix support teams to ensure commercial benefits of the hotel. Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders. Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS). Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions. Participate in the leadership activity of the Hotel and Region. What are we looking for? A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Minimum of 3+ year's hospitality/travel industry experience in a revenue generating or commercial services role. Minimum 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups 3+ experience working in a collaborative/matrixed environment 3+ years working with departmental financial data to make strategic/tactical decisions 3+ years of experience evaluating and identifying business opportunities for a business At least 3 years of experience managing a sales or commercial team Fluent in English It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 3+ years working in a multi-complex hotel/travel industry environment. Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance. Local language, strong attribute to have. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards What are we looking for? A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A passion for delivering great customer service A highly professional telephone manner and excellent communication skills Outstanding administration and organizational skills Intermediate computer proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a Reservations environment Tertiary qualifications, or other collegiate-level degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Shift Leader supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. What will I be doing? As Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise accurate and efficient Reception operations including check in/out procedures Support Team Members in handling Guest requests and enquires to ensure a positive outcome Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments Ensure a consistent, high level of customer service Brief your team on any events or VIP guests in the hotel that day Drive sales revenues and promote hotel services and facilities for up-selling opportunities Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards Act in accordance with the front of house equipment and the property management systems Conduct training programs on an ongoing basis Carry out shift handovers and brief team members as required Follow company brand standards Assist other departments, as necessary, and maintain good working relationships with hotel Team Members What are we looking for? Shift Leaders serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Committed to delivering a high level of customer service Excellent grooming standards Ability to work on your own or as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous supervisory experience in a hotel environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. What will I be doing? As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards: Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work Provide excellent guest service Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering) Control makes monthly Lost and Found and donations Check the uniforms and send for c leaning and / or repair Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily Makes daily guest clothing release of guests that use the laundry service Makes monthly closing of Laundry expenses and provision of same Replaces (a) Laundry Attendant in case of holidays, days off or absences What are we looking for? A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below: Planning and organizing Good oral and written communication Previous experience in Laundry Good interpersonal skills Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office Committed to delivering a high level of customer service Excellent standards of clean It is advantageous in this position if you demonstrate the following capabilities and advantages: Ability to work in a team Excellent attention to detail Positive Attitude What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays Greet guests in a friendly manner Report maintenance deficiencies and items in need of repair Stock and maintain supply rooms, as needed Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed Deliver guest requests and assist in cleaning guest rooms, as needed What are we looking for? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification Training and supervising staff Agreeing and managing budgets Planning menus Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines Promoting and marketing the business Overseeing stock levels Ordering supplies Handling customer enquiries and complaints Taking reservations Greeting and advising customers Problem solving Preparing and presenting staffing/sales reports Keeping statistical and financial records Assessing and improving profitability Setting targets Handling administration and paperwork Liaising with customers, employees, suppliers, licensing authorities and sales representatives Making improvements to the running of the business and developing the restaurant Requirements Minimum 2 years' experience in the hospitality industry Own Transport Good communication skills Time- keeping Management experience

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification Training and supervising staff Agreeing and managing budgets Planning menus Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines Promoting and marketing the business Overseeing stock levels Ordering supplies Handling customer enquiries and complaints Taking reservations Greeting and advising customers Problem solving Preparing and presenting staffing/sales reports Keeping statistical and financial records Assessing and improving profitability Setting targets Handling administration and paperwork Liaising with customers, employees, suppliers, licensing authorities and sales representatives Making improvements to the running of the business and developing the restaurant Requirements Minimum 2 years' experience in the hospitality industry Own Transport Good communication skills Time- keeping Management experience

Introduction Our client, in the education sector seeks to recruit a Housekeeping Supervisor who will ensure standards of cleanliness, hygiene and tidiness are maintained throughout the school. She/ he will also manage the ancillary staff efficiently to maintain standards and control costs. Location: Nairobi Specification Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Makes recommendations to improve service and ensure more efficient operation Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials. Forecasting and budgeting for operating and capital expenditure. Periodical stocktaking and maintaining of stock records for all housekeeping supplies Ensure proper management of Staff amenities and ensure occupational health and safety standards are maintained. Records data regarding work assignments, personnel actions and prepares periodic reports. Organize, supervise and coordinate the work of housekeeping staff on day- to day basis. Prepare duty rosters and supervise the discipline and conduct of the staff. Recruit new employees and train them for the housekeeping jobs. Counsel and motivate employees on various duties. Requirements Skills and Qualifications Bachelors Degree in Housekeeping/Institution management A minimum of 3 years' experience in all aspects of Housekeeping in a large facility required, with at least 2 years of supervisory experience. Ability to maintain a budget Capable of using independent judgment/solid decision making skills ability Activator/self-motivated to accomplish goals, with a strong sense of responsibility. Ability to work in a fast paced, diverse environment Proven leadership, developer and delegation skills with an ability to lead employees to achieve the departmental goals Excellent problem solver and decision make

Introduction Our client, in the education sector seeks to recruit a Catering Manager to oversee the successful running of the catering services at the school. Location: Nairobi Specification Roles and Responsibilities Ensure adherence to company health, safety, and hygiene policies when carrying out job operations liaise with chefs to plan various menus for the school To ensure that the service provided exceeds the required standards for food safety, nutritional values, portion control and healthy eating. Oversee the procurement and management of food items required for a catering project Supervise staff operations to ensure compliance with set standards of quality and service Plan, prepare, and manage financial budgets to meet set targets Manage, plan and co-ordinate all activities that require the involvement or provision of catering services. To lead in the cooking and preparation of school meals. Have the responsibility for the day to day management of kitchen staff. Have responsibility for ordering catering supplies as required. Monitor and manage inventory to ensure stock is available when required Oversee the interviewing, hiring, and training of catering employees Setting and monitoring budgets and maintaining financial and administrative records. Requirements Skills and Qualifications Bachelor's degree in Hospitality Management, Hotel and Catering Management At least four years' experience in similar role in a school or similar institution. Excellent communication and interpersonal skills Management experience within a similar environment and knowledge of working within schools Strong organizational and time management skills combined with a high level of initiative Ability to manage in a diverse environment with a focus on client and customer services Good at thinking quickly and sorting out problems on the spot, and the ability to stay calm in a crisis Financial, budgeting and stock-taking skills Knowledge of food, food hygiene (including HACCP) and food preparation.

To Lead the hotel team in delivering optimal business performance on behalf of the owner, brand and division, through the execution of robust commercial , operational and people plans Duties & Key Responsibilities Provide input to the Focused Service Area Support Team for the annual hotel budget Deliver regular rolling forecasts with supporting commercial focus insight back up Monitor cost performance and make appropriate resource adjustments to forecast variances Regularly engage in revenue generation activities (calls, sales trips etc. ) and be an active supporting colleague for your Head of Sales Provide the hotel team with the clear purpose they require, support with relevant learning experiences, and give constant feedback on individual/ team performance Commit energy and time in ensuring that all team members have the necessary skills and behaviours to deliver great brand unique guest experiences and guarantee the HGI satisfaction promise Drive Hilton Honors enrolments and actively work on improving Guest Loyalty Ensure all guest feedback is followed up, dealt with appropriately, and shared with the team regularly Ensure regular & effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement Ensure appropriate levels of contact with key clients / business providers and specialist support colleagues Manage owner relationship / rapport / reporting as required Be visible in the operations, direct and actively support the team through times of stress Ensure appropriate actions are executed to support any improvements resulting from safety, QA audits or Area Support Team input Commit energy and focus in being / becoming a great boss for the team and providing a great place to work (Heart of Hilton / Heart of House / TwP) that allows team members to thrive Recruit suitable brand passionate talent on all TM levels and ensure an on-boarding and TM development of good quality in all departments Be a role model for all Team Members in regards to Hilton Garden Inn brand What are we looking for? A Hotel Manager serving Hilton Garden Inn brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Experience as Hotel Manager or Director of Operations within a similar quality hotel Degree or diploma in Hotel Management or equivalent Possesss strong commercial acumen, with experience in increasing profitability Experience managing budgets, revenue proposals, and forecasting results in a similar sized property Excellent leadership skills Exceptional communication skills In-depth knowledge of the hotel/leisure/service sector It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Hotel Management experience in a similar quality hotel What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn

A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour. What will I be doing? As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: Monitor and control staff entrances Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies Responsible for checking goods received out of hours Maintain system that records the issue and receipt of departmental keys Operate, check and monitor the CCTV system Patrol the hotel on a regular basis ensuring fire walks take place and are recorded Ensure safe passage of cash transfers within the hotel Support evacuation of the hotel during fire alarm situations Monitor suspicious packages and be aware of bomb and terror threat procedures Provide secure storage for guest oversized items Ensure hotel facilities and function rooms remain secure and locked when not in use Maintain the Security Log Book and Incident Reports Investigate and report all allegations of theft, criminal damage and other incidents Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations Liaise with Police in the absence of Security Team Leader Report any maintenance or hazard issues to the supervisor on duty Adhere to all Health and Safety Regulations What are we looking for? A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High school graduate or above Good physical condition At least two (2) years of law enforcement experience either on a Security Bureau or military training Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures Should be well versed in local law/government regulation Absolute discretion and confidentiality regarding sensitive information SIA trained and licensed Positive attitude Good communication skills Good grooming standards Ability to work under pressure, keeping calm in emergency situations Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in customer service environment First Aid Knowledge of P.A.C.E. IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. What will I be doing? As a Masseur, you are responsible for performing the following tasks to the highest standards: Attending Hilton Trainings and monthly departmental meetings as required To ensure high standards of cleanliness in the department To report any maintenance issues to Front Office Manager Assist in all areas of the operations as requested by Front Office Manager To be fully aware of current and future services offered by the hotel To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail Accurately schedule all massage reservations, changes, confirms and cancel massage reservations Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager Accurately explain spa treatment menu and packages to guests Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms Ensure stocking of water and other beverages and set up and break down of beverage and fruit station Assisting guest and providing personal training session, if necessary Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates To ensure audio-visual equipment is well maintained and in good condition To ensure high standards of cleanliness in the department Provides courteous and efficient guest service from point of arrival through check out Orient the guests through our Fitness facility, greets guests and provides personal guest service What are we looking for? A Massage Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Experience in hospitality or customer service industry is requires Ability to read, writes, speak and understand the English language to effectively communicate with guests Ability to speak effectively in front of groups of customers or employees of organization Ability to deal with problems involving several concrete variables in standardized situations At least 1 year experience in the spa or hospitality industry It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in a resort or wellness related field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour. What will I be doing? As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: Monitor and control staff entrances Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies Responsible for checking goods received out of hours Maintain system that records the issue and receipt of departmental keys Operate, check and monitor the CCTV system Patrol the hotel on a regular basis ensuring fire walks take place and are recorded Ensure safe passage of cash transfers within the hotel Support evacuation of the hotel during fire alarm situations Monitor suspicious packages and be aware of bomb and terror threat procedures Provide secure storage for guest oversized items Ensure hotel facilities and function rooms remain secure and locked when not in use Maintain the Security Log Book and Incident Reports Investigate and report all allegations of theft, criminal damage and other incidents Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations Liaise with Police in the absence of Security Team Leader Report any maintenance or hazard issues to the supervisor on duty Adhere to all Health and Safety Regulations What are we looking for? A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High school graduate or above Good physical condition At least two (2) years of law enforcement experience either on a Security Bureau or military training Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures Should be well versed in local law/government regulation Absolute discretion and confidentiality regarding sensitive information SIA trained and licensed Positive attitude Good communication skills Good grooming standards Ability to work under pressure, keeping calm in emergency situations Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in customer service environment First Aid Knowledge of P.A.C.E. IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Commercial Director will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. What will I be doing? As Commercial Director, you will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. The Commercial Director will train, coach, and continuously develop the Commercial Team. Specifically, a Commercial Director will perform the following tasks to the highest standards: Evaluate accurately hotel market mix and revenue forecasts Review and analyse, in a proactive manner, rate and inventory management and strategy effectiveness Lead effective efforts to coordinate strategies for group sales and to optimise conversion Provide guidance for local marketing initiatives Communicate Revenue Management Standards and best practices Develops short, medium and long-term strategies for hotels through the Commercial Focus matrix and provide consultative support to other commercial support functions Make recommendations to take full advantage of revenue opportunities Train team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking Coach and develop the hotel-based Business Development Team, through objectives setting, personal development and succession plans Prepare, analyse and write reports to outline business progress and opportunities Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies Evaluate market demand by utilising available reports --- both internal and external, including market share, market conditions, competitive pricing Generate periodic updates on transient booking patterns Maintain effective working relationships with all key suppliers Recruiting, manage, train and develop the Business Development team What are we looking for? A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A strong understanding of all commercial operations, including reservations, selling strategies across all business units and segments, account management, development of relationships within various source markets, establishment and maintenance of budgets, and revenue strategies and yield systems Strong leadership skills with the ability to build relationships and influence at all levels Excellent oral and written communication skills Ability to communicate, verbal and in written form, effectively with Management and Ownership groups Excellent organisation skills Ability to work well under time pressure and/or demanding travel schedules Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners Ability to perform critical analysis Strong experience in hospitality forecasting, pricing and inventory control Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets Strong people management skills Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Significant experience in revenue management or a similar analytical role Intermediate to advance computer proficiency Relevant degree, in business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Group, Conference & Events (GC&E) Sales Executive with Hilton Hotels and Resorts will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As GC&E Sales Coordinator, you will maximise revenue opportunities in the areas of group reservations, conference and events by driving sales leads and increasing conversions. The GC&E Sales Coordinator will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a GC&E Sales Coordinator will perform the following tasks to the highest standards: Receive and convert incoming enquiries to achieve targets and maximize revenue Seek opportunities to increase sales and conversions within the Team Manage an events schedule to maximise yield Focus on a consistently executed up-selling approach Build strong relationships with customers to fully understand their needs Arrange and carry out Hotel show rounds Ensure the complete administration and execution of all planned events Participate in hotel promotional activities What are we looking for? A GC&E Sales Coordinator serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Good organisational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner High level of IT skills Excellent grooming standards Demonstrated previous experience working in a Sales environment It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Demonstrated previous experience working in Group reservation, Conference & Events function Qualification, BA degree in Hospitality Management or Business related fields. What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms Flagship brand of Hilton Worldwide with properties in more than 77 countries More than 70 world-class resorts and more nearly 200 full-service spas Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011 Number one global brand awareness in the hospitality industry Brand: Hilton Hotels & Resorts

A Commercial Director will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. What will I be doing? As Commercial Director, you will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. The Commercial Director will train, coach, and continuously develop the Commercial Team. Specifically, a Commercial Director will perform the following tasks to the highest standards: Evaluate accurately hotel market mix and revenue forecasts Review and analyse, in a proactive manner, rate and inventory management and strategy effectiveness Lead effective efforts to coordinate strategies for group sales and to optimise conversion Provide guidance for local marketing initiatives Communicate Revenue Management Standards and best practices Develops short, medium and long-term strategies for hotels through the Commercial Focus matrix and provide consultative support to other commercial support functions Make recommendations to take full advantage of revenue opportunities Train team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking Coach and develop the hotel-based Commercial Team, through objectives setting, personal development and succession plans Prepare, analyse and write reports to outline business progress and opportunities Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies Evaluate market demand by utilising available reports --- both internal and external, including market share, market conditions, competitive pricing Generate periodic updates on transient booking patterns Maintain effective working relationships with all key suppliers Recruiting, manage, train and develop the Commercial team What are we looking for? A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A strong understanding of all commercial operations, including reservations, selling strategies across all business units and segments, account management, development of relationships within various source markets, establishment and maintenance of budgets, and revenue strategies and yield systems Strong leadership skills with the ability to build relationships and influence at all levels Excellent oral and written communication skills Ability to communicate, verbal and in written form, effectively with Management and Ownership groups Excellent organisation skills Ability to work well under time pressure and/or demanding travel schedules Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners Ability to perform critical analysis Strong experience in hospitality forecasting, pricing and inventory control Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets Strong people management skills Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Significant experience in revenue management or a similar analytical role Intermediate to advance computer proficiency Relevant degree, in business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Corporate

A Director of Business Development will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. What will I be doing? As Director of Business Development, you will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. The Director of Business Development will train, coach, and continuously develop the Business Development Team. Specifically, a Director of Business Development will perform the following tasks to the highest standards: Evaluate accurately hotel market mix and revenue forecasts Review and analyse, in a proactive manner, rate and inventory management and strategy effectiveness Lead effective efforts to coordinate strategies for group sales and to optimise conversion Provide guidance for local marketing initiatives Communicate Revenue Management Standards and best practices Develops short, medium and long-term strategies for hotels through the Commercial Focus matrix and provide consultative support to other commercial support functions Make recommendations to take full advantage of revenue opportunities Train team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking Coach and develop the hotel-based Business Development Team, through objectives setting, personal development and succession plans Prepare, analyse and write reports to outline business progress and opportunities Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies Evaluate market demand by utilising available reports --- both internal and external, including market share, market conditions, competitive pricing Generate periodic updates on transient booking patterns Maintain effective working relationships with all key suppliers Recruiting, manage, train and develop the Business Development team What are we looking for? A Director of Business Development serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A strong understanding of all commercial operations, including reservations, selling strategies across all business units and segments, account management, development of relationships within various source markets, establishment and maintenance of budgets, and revenue strategies and yield systems Strong leadership skills with the ability to build relationships and influence at all levels Excellent oral and written communication skills Ability to communicate, verbal and in written form, effectively with Management and Ownership groups Excellent organisation skills Ability to work well under time pressure and/or demanding travel schedules Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners Ability to perform critical analysis Strong experience in hospitality forecasting, pricing and inventory control Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets Strong people management skills Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Significant experience in revenue management or a similar analytical role Intermediate to advance computer proficiency Relevant degree, in business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

Introduction To deliver exceptional customer service at the hot meals counter through the production of quality products, prepared as per company policy and procedure. Specification Preparation of required meals in the correct time frame. Adherence to food preparation guidelines / legislation Assist with stocktaking, stock keeping and waste monitoring Ensure all food items are protected against contamination To ensure that all stock is kept under optimum conditions To ensure that all dishes are being prepared to the correct recipe and to the correct quantity To ensure that the relevant sections are kept clean and tidy at all times To ensure that any anticipated shortages are communicated promptly to the Controller and manager To ensure that timetables, leave rosters and attendance registers are adhered to To ensure that each dish leaving the kitchen is of the correct quality, quantity, presentation and correct temperature To ensure that operating equipment is used properly and not abused To maintain service excellence To up sell and interact with customers Requirements Relevant chef / kitchen assistant experience minimum 1 year in a production environment Outgoing personality with ability to engage customers effectively in a fun yet professional manner Strong knowledge of kitchen and skills in kitchen Attention to detail and quality mindset Ability to follow instructions Ability to work productively under pressure Ability to work flexible hours / shifts Energetic and ambitious with ability to implement plans effectively and follow through to completion Problem solving skills - ability to identify problems and implement effective solutions Team player - ability to work effectively and interdependently with diverse team members Customer orientation Knowledge of dealing with customers in a retail environment Enjoys the interaction with customers and the theta of food

Introduction To provide customers with prompt service, quality beverages to our customers in a friendly, upbeat and clean atmosphere. Specification Develops enthusiastically satisfied customers all the time by connecting with the customer and responding to their needs Provides quality beverages consistently for all customers Maintains quality Food Services' operations by following Food Services' policies and procedures for operational flow at each station Contributes to Food Services' profitability by following inventory stocking and recording guidelines, increasing sales and improving profits Takes responsibility to learn all aspects of the barista position Provides exceptional customer service from greeting and communicating with customers in a professional and friendly manner Provide quality product by maintaining the highest levels of standards, adherence to company recipes and measurements, providing superior product presentation Teamwork by communicating with co-workers and management to solve problems and improve quality and service in a positive work environment Requirements Minimum Requirements: Qualified baristas Relevant barista training Outgoing personality with ability to engage customers effectively in a fun yet professional manner Process information / merchandise through POS register system Communicate effectively with staff members and customers Ability to read, count and write to complete all documentation Handle multiple tasks at one time Work successfully as part of a team, while under pressure Operate and use all necessary equipment Move and handle merchandise generally weighing ...... kg Flexibility into working hours - i.e. the ability to work varied hours / days based on business needs Work at special events when needed Maintain a positive morale and professional attitude Handle food and hot beverages

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. What will I be doing? As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards: Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests Be responsible for special room assignments and suite occupancies Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements Maintain the inventory of Guest amenities Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events What are we looking for? Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Calm, efficient, and organized with great attention to detail Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service Ability to multi-task while maintaining a positive attitude when working with a VIP Guest Computer literate and able to navigate through Company systems Professional manner with an emphasis on hospitality and guest service Guest relations experience in the hotel, leisure, and/or entertainment sectors Proven ability to listen and respond to demanding Guest needs Conflict resolution experience Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. What will I be doing? As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards: Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests Be responsible for special room assignments and suite occupancies Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements Maintain the inventory of Guest amenities Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events What are we looking for? Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Calm, efficient, and organized with great attention to detail Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service Ability to multi-task while maintaining a positive attitude when working with a VIP Guest Computer literate and able to navigate through Company systems Professional manner with an emphasis on hospitality and guest service Guest relations experience in the hotel, leisure, and/or entertainment sectors Proven ability to listen and respond to demanding Guest needs Conflict resolution experience Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts