117 Hospitality & Hotel jobs

Position Purpose: Responsible for developing a commercial strategy covering all segments and channels to maximize revenue and profit performance of the hotel/cluster. Lead execution of the commercial strategy through management of Revenue, Sales, Groups and Events, Marketing and Public Relations teams and activity, and by working effectively with the regional and area support teams. The Commercial Director role is key to seize new opportunities through strong customer relations and works as an Ambassador for the Company with our Owners and Stakeholders. The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or revenue departments. A Commercial Director will lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI's, whilst working effectively as part of a 4D structure on property. Manage and develop hotel's exposure and revenue on brand.com and key websites including but not limited to content, imagery and search engine optimization. Analyse and develop online strategies to maximize profitability potential. Manage all promotional tools for sales, communication and marketing to reach the quality objectives for the hotel as well as Public Relations Management. What will I be doing? Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities. Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set. Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share. Support various On Property, RDOS's, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance. Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies. Develop and maintain strong relationships with all stakeholders, owners, hotel teams, HWW matrix support teams to ensure commercial benefits of the hotel. Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders. Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS). Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions. Participate in the leadership activity of the Hotel and Region. Manages optimally to the benefit of the hotel/cluster, relationships with all stakeholders, owners, hotel teams. Owns sales accountability. Designs, gains agreements and executes the hotel's marketing plan under the guidance of regional marketing team. Works with the PR team to maximise positive visibility and positioning of hotel. Consistently conforms to Hilton Worldwide brands standards and corporate identity. Prepares professional, accurate and timely reports that show progress through clear and concise metrics and management information. Ensures all systems are updated with real time accurate data. Develops and executes the hotel/cluster commercial plan in partnership with regional resources. Develops and executes plans to drive total hotel revenue. Develops detailed and real time knowledge of all competitor and market activity to maintain own position of market leadership. Achieves unfair market share and grows market share over time. Measures and reports on performance of campaigns for the hotel. Leads with charisma, skills, energy and focuses the various functional teams of GC&E. Leads, engages, develops the team, and maintains a live succession plan. Drives Hilton Honors customer acquisition through execution of global Hilton Honors campaigns and development of relevant on-property initiatives. Identifies local partnerships and maximizes hotel revenue in conjunction and with authorization of regional marketing. What are we looking for? A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Bachelor's degree in Hotel Management, Business Administration, Marketing or Communication preferred. Minimum of 3+ year's hospitality/travel industry experience in a revenue generating or commercial services role. Minimum 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups 3+ experience working in a collaborative/matrixed environment 3+ years working with departmental financial data to make strategic/tactical decisions 3+ years of experience evaluating and identifying business opportunities for a business At least 3 years of experience managing a sales or commercial team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Groups Coordinator will ensure the effective coordination and administration of all group bedroom bookings, as per the group reservations procedure. What will I be doing? As Groups Coordinator, you will ensure the effective coordination and administration of all group bedroom bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards: Adhere to the events and group yield policy in order to maximize revenue Develop and maintain a customer database Generate and develop sales leads and contact potential clients to build business relationships Research local competition and local events Manage administrative requests as directed by the Management Team Manage an events schedule to maximise yield Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Arrange and carry out Hotel show rounds Ensure the complete administration and execution of all planned events Participate in hotel promotional activities What are we looking for? A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Good organisational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner High level of IT skills Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Previous experience in a Conference and Events function Relevant degree, in a business discipline, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts

Job Summary As Director of Operations, you willbe responsible for the effective operational management of the hotel so as Headsof Operation Departments achieve and exceed their revenue and Guestsatisfaction targets. Encourage team spirit amongst staff with leadership andguidance. Communicate effectively both verbally and in writing to provide cleardirection to staff. Observes performance and encourages improvement. Usecreative management skills to solve problems. Ensure compliance with Hilton WorldwideBrand Standards Specifically, you will be responsible for performing the following tasksto the highest standards: Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals Provide effective leadership to the hotel Operation management team and team members to ensure targets are met and exceeded Respond to audits that are completed by the company to ensure continual Operational improvement is achieved Comply and exceed hotel and company Service Standards Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action Manage and develop the Operational Heads of Department to ensure career progression and effective succession planning within the hotel and company Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Hold regular briefings and communication meetings with the HOD team Listento and understand requests, issues and situations raised by hotel guests. Ensurethat all guest requests are replied to in a promptly manner towards internaland external customer needs. Ableto understand the needs and requirements of the customer as quick and asaccurate as possible and deliver the same. Beaware of the policies of Operations departments and how these impact theguests. Developvery good relationship with team, management, as well as in house guests. Ensure installations are in good condition. Secure an appropriate standard for clothing, hygiene, uniform, conduct and management of the personnel. Ensure efficient and smooth working sequences, in order to keep team members satisfied and secure that quality standards are achieved. Requirements Director of Operations servingHilton brands is always working on behalf of our Guests and working with otherTeam Members. To successfully fill this role, you must possesses the followingqualifications, attitude, behaviors, skills, and values that follow: A degree in Hotel Management or equivalent Strong commercial acumen, preferably with excellent experience in Food and Beverage or Rooms Management should have strong experience and exposure in a similar position Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Proven track record of strong leadership skills within African market environment Very good experience and exposure with the diplomatic circle Accountable and resilient Ability to work under pressure It would be advantageous inthis position for you to demonstrate the following capabilities anddistinctions: Knowledge of the hotel property management systems Previous experience in the same or similar role Very good interpersonal communication skill In addition to English working skill of additional language (ideally French, Spanish). Exposure working in a Unionized workforce Very good level of Maturity and analytical capacity What will it be like to work for Hilton? Hiltonis the leading global hospitality company, spanning the lodging sector fromluxurious full-service hotels and resorts to extended-stay suites andmid-priced hotels. For nearly a century, Hilton has offered business andleisure travelers the finest in accommodations, service, amenities and value.Hilton is dedicated to continuing its tradition of providing exceptional guestexperiences across its global brands . Our vision to fill the earthwith the light and warmth of hospitality unites us as a team to createremarkable hospitality experiences around the world every day. And, ouramazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Administrative Assistant maintains an efficient and effective Executive Office via the distribution of internal and external mail, independent correspondence and up-to-date registry system. What will I be doing? A Personal Assistant to the General Manager maintains an efficient and effective Executive Office via the distribution of internal and external mail, independent correspondence and up-to-date registry system. Specifically, a Personal Assistant to the General Manager will perform the following tasks to the highest standards: Assist the General Manager in recruitment process of expatriates and coordinate the application of related work visas and permits. Responsible for maintenance of expatriate associates personal files including contract, leave and travel administration to ensure they are kept updated and in strict confidence Compile and submit management reports in a timely manner Attend and record minutes of meetings (ie. OMM and Excom meetings); oversee the accurate translation of OMM minutes for Party A Monitor administration standards to ensure adherence with corporate guidelines Responsible for the effective translation and prompt circulation of government documents to ensure stipulations are complied Supervise the day-to-day functions of Secretary; review performance standards of departmental secretaries and recommend or develop/conduct appropriate training/counselling sessions Co-ordinate special reservation requests made through the Executive Office Complete other duties as assigned What are we looking for? Personal Assistants to the General Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Minimum 5 years relevant experience (preferably in a medium to large size hotel); 3 of which must be in a similar capacity Good understanding of hotel operations, practices and procedures Proficient with MS Word, Excel, PowerPoint and Outlook and office equipment Strong communication and human-relation skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree in Business Administration or equivalent preferred but not required. Additional relevant work experience may substitute for degree Certification: Certification in Secretarial/Administration skills What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel. What will I be doing? As Sales Executive, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify new business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner What are we looking for? A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. What will I be doing? As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards: Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests Be responsible for special room assignments and suite occupancies Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements Maintain the inventory of Guest amenities Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events What are we looking for? Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Calm, efficient, and organized with great attention to detail Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service Ability to multi-task while maintaining a positive attitude when working with a VIP Guest Computer literate and able to navigate through Company systems Professional manner with an emphasis on hospitality and guest service Guest relations experience in the hotel, leisure, and/or entertainment sectors Proven ability to listen and respond to demanding Guest needs Conflict resolution experience Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for both Guests and management Ensure all wake up calls take place at the correct time Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate Handle emergency calls immediately and relay comprehensive and accurate information, as required Demonstrate a high level of customer service at all times Comply with hotel security, fire regulations and all health and safety legislation Attend appropriate training courses, when required Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity Follow company brand standards Assist other departments, as necessary What are we looking for? Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills, especially on the telephone Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer-focused industry What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts

A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree Opera Knowledge What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience preferably in a luxury hotel brand. High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Waldorf Astoria Hotels & Resorts

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Key Account Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. What will I be doing? As Key Account Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for? A Key Account Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Minimum 3years Key Account Management experience Computer literate Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Front Office Room Controller supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Office Room Controller, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Assistant Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Executive Housekeeper. What will I be doing? As an Assistant Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeper will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist with overseeing Housekeeping operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support Executive Housekeeper Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the Front Office team Deputise in absence of Executive Housekeeper Assist other departments wherever necessary What are we looking for? An Assistant Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity High level of commercial awareness and cost control capabilities Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure High level of IT proficiency Excellent grooming standards Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems Experience managing a department and Profit and Loss account What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. What will I be doing? As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist with overseeing Housekeeping/Laundry operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support the Executive Housekeeper Ensure communication meetings are conducted Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the team Deputise in absence of the Executive Housekeeper Provide excellent guest service Assist other departments wherever necessary What are we looking for? An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity A high school certificate or equivalent High level of commercial awareness and cost control capabilities Proficiency, at a basic level, with computers and computer programs, including Microsoft Office Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a range of different work situations Knowledge of Workplace, Health, Safety and Hygiene is essential Strong communication skills A passion for delivering exceptional levels of guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems Experience managing a department and Profit and Loss account High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Housekeeping trainer is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests. What will I be doing? As a Housekeeping Trainer, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Office Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage the Housekeeping office Receive all incoming calls and respond accordingly Allocate room and task lists to team members Ensure keys are issued in line with security procedures Log and store all lost property after each shift; send lost property to guests in line with procedures Manage guest requests and enquiries immediately Ensure all relevant guest information is communicated to Housekeepers Carry out administrative and IT duties Organise and control extra duties and special tasks Report all necessary maintenance daily and log all jobs Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly Ensure that communication has been clear and consistent to all shifts Control staff dry cleaning and guest laundry in and out of the department Update system regularly to give maximum room return to the hotel/s active inventory Handle emergencies if and when they occur in the department Ensure all team members adhere to Health and Safety Regulations Carry out any other reasonable task set by the Hotel's Management What are we looking for? A Housekeeping Trainer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: IT proficient Excellent organisational and planning skills Accountable and resilient Good communication and telephone skills Ability to work under pressure Ability to work alone and in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous hotel housekeeping experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Front Office Trainer the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Office trainer, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Office trainer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Greet and escort arriving and departing guests to and from their accommodations Retrieve and transport guest luggage Inspect guest rooms and acquaint guests with these rooms and their features Respond to guest inquiries and requests in a timely, friendly and efficient manner Organize and store luggage, as needed, according to guidelines Assist in the maintenance, appearance and functionality of equipment What are we looking for? Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Positive attitude and communication skills Ability to work flexible hours Ability to work under pressure Ability to work on own and as part of a team Commitment to respond to Guest requests and deliver high levels of service Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience as a Bell person Previous experience working within a hotel What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts

A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reportsv Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. What will I be doing? As Group, Conference, and Events (GCE) Sales Manager, you will manage the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards: Maximise all Group, Conference, and Event revenue opportunities Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company Organise hotel promotional activities What are we looking for? A Group, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capability and an ability and desire to coach selling techniques to their team Excellent organisational and planning skills Accountable and resilient Ability to work under pressure Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

Introduction Job purpose: To contribute to the achievement of the business objectives by ensuring HACCP and Quality policy and strategies are maintained and improved. Specification Key roles and responsibilities Maintain quality control program to ensure continuous production of product with stablished standards. Participate in HACP programme by assisting QA Manager with training of new personnel and reporting of non -conformance, as well as assisting with the cleaning /housekeeping programme and following work instructions. Assist with customer complaints by testing non- conforming products. Maintain stock levels of lab consumables by reporting low stock levels and minimizing waste. Maintain lab equipment by good housekeeping, verification and calibrating of equipment. Working relationships, the principle focus will focus on the establishment of a close working relationship with QA Manager as well as production supervisors and mixers. Key Performance Areas Maintain Quality of Products Correct and on tie chemical and microbiological testing of products and water as per work instructions Daily verification and recording of lab equipment as per instructions Immediate reporting and isolation of non-con forming products Final product to specification. Maintain HACCP programme Following work instructions and reporting non-conformances. Assisting with completing of cleaning checklist. Assist with customer complaints Correct testing of samples as per work instructions Immediate isolating of non-conforming product and reporting Taking and keeping retention samples at start and end of each batch record on file Maintain Lab equipment Using and cleaning of equipment as per work instructions Daily verification of equipment and reporting any problems /damages Maintaining of lab consumables Using consumables as per work instructions and minimizing waste Reporting of low stock levels correctly and on time Reports No direct reports Requirements Qualification Diploma in Quality Management (even if still in progress) Matric with Maths and Science a must Experience, skills and behavioural competencies 2 year working experience in quality assurance role in FMCG sector Experience in Quality Control A good understanding of Food and Basic Hygiene A good understanding of lab methods and procedures

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. What will I be doing? As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded Respond to audits that are completed by the company to ensure continual improvement is achieved Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Comply and exceed hotel and company Service Standards Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Hold regular briefings and communication meetings with the HOD team What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets Accountable and resilient Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Care Line Agent is responsible for processing all incoming and outgoing calls accurately and courteously. What will I be doing? A Care Line Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in co-operation with concerned departments Assists guests with international calls and directory queries Calls guests by name whenever possible Pages staff member when requested Abides by principles of guest privacy Handles guests' needs or requests and reports complaints to the Magic Supervisor Report on logbook daily Bill call costs Aware of local telephone listings and frequently dialed numbers Advises defects on switchboard equipment to Supervisor Attends to all guest queries and requests promptly Maintains detailed knowledge of the Hotel's fire, life and safety system Maintain Hotel Information Provide secretarial services for guests Efficient in the use of all business center equipment Update traffic sheets accurately Handle complaints promptly and follow up thoroughly on action taken Promote in house service and facilities Update airline schedules and guides the guest whenever requested Co-ordinate the reservations of meeting rooms Advise to Supervisor all stationary needs in advance Ensure cleanliness of work area and clean your work area prior to departing Report daily activities in logbook Occupational Health and Safety Responsibilities: Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly Initiate action to correct a hazardous situation and notify supervisors of potential dangers Log security incidents and accidents in accordance with hotel requirements What are we looking for? Care Line Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Drive for Results Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles Understanding the Business Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies Demonstrates an understanding of competitors' major strengths and weaknesses Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable Hospitality Demonstrates an understanding of competitors' major strengths and weaknesses Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable Teamwork: Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results Actively participate in wider hotel meetings Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication Adaptability Be comfortable and effective in an environment of ambiguity or change Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner Complete tasks as directed by Management Developing Self Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements Seek feedback on areas of shortfall Maximize opportunities for self-development Reliability Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision Follow standards, policies and procedures Meet hotel attendance and grooming standards Cultural Awareness Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. What will I be doing? As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards: Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests Be responsible for special room assignments and suite occupancies Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements Maintain the inventory of Guest amenities Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events What are we looking for? Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Calm, efficient, and organized with great attention to detail Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service Ability to multi-task while maintaining a positive attitude when working with a VIP Guest Computer literate and able to navigate through Company systems Professional manner with an emphasis on hospitality and guest service Guest relations experience in the hotel, leisure, and/or entertainment sectors Proven ability to listen and respond to demanding Guest needs Conflict resolution experience Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Guest Relations Assistant Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist Guest Relations Manager with the daily operations of the department Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests Manage special room assignments and suite occupancies Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms Ensure all VIP room standards are met and amenities are in place before arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Maintain inventory of Guest amenities Demonstrate current knowledge of all hotel products and services Offer a professional manner with an emphasis on hospitality and Guest service What are we looking for? Guest Relations Assistant Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high levels of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in a managerial role within a Guest Relations department A passion for delivering an exceptional level of Guest service A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. What will I be doing? As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist with overseeing Housekeeping/Laundry operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support the Executive Housekeeper Ensure communication meetings are conducted Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the team Deputise in absence of the Executive Housekeeper Provide excellent guest service Assist other departments wherever necessary What are we looking for? An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity A high school certificate or equivalent High level of commercial awareness and cost control capabilities Proficiency, at a basic level, with computers and computer programs, including Microsoft Office Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a range of different work situations Knowledge of Workplace, Health, Safety and Hygiene is essential Strong communication skills A passion for delivering exceptional levels of guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems Experience managing a department and Profit and Loss account High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. What will I be doing? As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for? A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour. What will I be doing? As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: Monitor and control staff entrances Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies Responsible for checking goods received out of hours Maintain system that records the issue and receipt of departmental keys Operate, check and monitor the CCTV system Patrol the hotel on a regular basis ensuring fire walks take place and are recorded Ensure safe passage of cash transfers within the hotel Support evacuation of the hotel during fire alarm situations Monitor suspicious packages and be aware of bomb and terror threat procedures Provide secure storage for guest oversized items Ensure hotel facilities and function rooms remain secure and locked when not in use Maintain the Security Log Book and Incident Reports Investigate and report all allegations of theft, criminal damage and other incidents Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations Liaise with Police in the absence of Security Team Leader Report any maintenance or hazard issues to the supervisor on duty Adhere to all Health and Safety Regulations What are we looking for? A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High school graduate or above Good physical condition At least two (2) years of law enforcement experience either on a Security Bureau or military training Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures Should be well versed in local law/government regulation Absolute discretion and confidentiality regarding sensitive information SIA trained and licensed Positive attitude Good communication skills Good grooming standards Ability to work under pressure, keeping calm in emergency situations Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in customer service environment First Aid Knowledge of P.A.C.E. IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. What will I be doing? As Operations Manager , you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded Respond to audits that are completed by the company to ensure continual improvement is achieved Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Comply and exceed hotel and company Service Standards Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Hold regular briefings and communication meetings with the HOD team What are we looking for? A Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets Accountable and resilient Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Assistant Executive Housekeeper will support all Housekeeping operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. What will I be doing? As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist with overseeing Housekeeping/Laundry operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support the Executive Housekeeper Ensure communication meetings are conducted Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the team Deputise in absence of the Executive Housekeeper Provide excellent guest service Assist other departments wherever necessary What are we looking for? An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity A high school certificate or equivalent High level of commercial awareness and cost control capabilities Proficiency, at a basic level, with computers and computer programs, including Microsoft Office Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a range of different work situations Knowledge of Workplace, Health, Safety and Hygiene is essential Strong communication skills A passion for delivering exceptional levels of guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems Experience managing a department and Profit and Loss account High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts

A Health Club Manager is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets. What will I be doing? As a Health Club Manager, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. A Health Club Manager will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage operations of the health club Manage team members to ensure high motivation, provision of high quality service and ongoing development Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement Manage customer feedback effectively to ensure continuous service and programme improvement Instill brand values and standards to maintain quality on a daily basis Liaise with other hotel departments Ensure customers and guests receive friendly and consistent personalised service from all team members Recruit, manage, train and develop the team Respond to audits to ensure continual improvement is achieved Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests What are we looking for? A Health Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Management and/or supervisory experience within the leisure sector Ability to meet financial targets Ability to work under pressure Excellent grooming standards Strong organizational skills Excellent communication and interpersonal skills Willingness to develop team members and self Flexibility to respond to a range of different work situations Ability to work on your own or in teams Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree in relevant area Passion for customer service Ability to close a sale Relevant fitness and pool qualifications What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. What will I be doing? A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the services and special facilities provided to long-stay Guests Understand all credit procedures and ensure they are applied Stay current with all hotel products, services, policies and emergency procedures Monitor Guest satisfaction reports and implement actions to improve results Handle, record and follow through with management issues or emergencies that arise Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc. What are we looking for? Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector Good knowledge of Health and Safety and security procedures Calm, efficient and the ability to work well under pressure Excellent leadership skills and exceptional communication skills A passion for delivering exceptional levels of guest service Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector Experience in managing budgets, revenue proposals and forecasting results in a similar sized property It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous role as a senior supervisor or Duty Manager in a similar quality hotel A degree or diploma in Hotel Management or equivalent An in-depth knowledge of the hotel, leisure or service sector What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Waldorf Astoria Hotels & Resorts

Front Office Supervisor ensures the satisfaction of Guests who interact with Front Office operations and will keep the Front Office Team informed of relevant information and Guest feedback. What will I be doing? As a Front Office Supervisor, you will ensure the satisfaction of Guests who interact with Front Office operations and will keep the Front Office Team informed of relevant information and Guest feedback. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Process and deliver messages for Guests Deliver and safely storage Guest luggage Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department Stay current with all hotel services as well as daily VIP requests and special events Represent the needs of the Team to others in the hotel Recruit, select, train and the develop Team Members Conduct annual and mid-year appraisals with Team Members Ensure orderliness and safety guidelines around the lobby and front door areas Provide support to Management as required, in cases of emergency Project a professional manner with an emphasis on hospitality and Guest service Maintain a clean, healthy, and safety working area Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a variety of different work situations Ability to work on your own and as part of a team Knowledge of the local area Previous experience managing a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience working in Reception in a hotel environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. What will I be doing? As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist with overseeing Housekeeping/Laundry operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support the Executive Housekeeper Ensure communication meetings are conducted Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the team Deputise in absence of the Executive Housekeeper Provide excellent guest service Assist other departments wherever necessary What are we looking for? An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity A high school certificate or equivalent High level of commercial awareness and cost control capabilities Proficiency, at a basic level, with computers and computer programs, including Microsoft Office Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a range of different work situations Knowledge of Workplace, Health, Safety and Hygiene is essential Strong communication skills A passion for delivering exceptional levels of guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems Experience managing a department and Profit and Loss account High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

Introduction The individual will be responsible for the analysis of source system data and the accuracy and technical integrity of subsequent analytical solutions that guide business decisions. Design and develop advanced mathematical, statistical and data mining models to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions. Specification Key Performance Areas Data Analysis / Modelling Identify trends, patterns and relationships in the data, Identifying, interpreting & explaining the factors giving rise to specific business outcomes, Predicting & forecasting probable future business outcomes, Identifying key factors of business operations to transform/eliminate/introduce in order to improve business outcome. Develop, maintain and refine advanced mathematical models pertaining to various aspects of the business, Adhoc analyses. Data Management Data extraction, Data manipulation, Data preparation. Presentation and Communication Drafting reports that communicate findings, results and subsequent business solutions, as well as presentation of the aforementioned to relevant stakeholders. Creativity / Innovation Apply creative problem solving skills and techniques, resulting in optimal business solutions. Requirements Required Minimum Education/Training Honours degree in Statistics/Mathematics Master's degree advantageous SAS Python, R advantageous Required Minimum Work Experience 4-6 years' experience in Advanced Analytics and Statistics

A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience. What will I be doing? As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Manage guest requests in line with company brand standards and one call delivery deadline Greet guests in public areas and rooms in a warm and friendly manner Provide laundry, pressing, sewing, and other similar services to guests Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items Ensure chemicals are used and stored correctly Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Respond to guest requests and deliver high levels of service Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

House Keeping Coordinatoris responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Executive Housekeeper. What will I be doing? As House Keeping Coordinator, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeper will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist with overseeing Housekeeping operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support Executive Housekeeper Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the Front Office team Deputise in absence of Executive Housekeeper Assist other departments wherever necessary What are we looking for? House Keeping Coordinatorserving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity High level of commercial awareness and cost control capabilities Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure High level of IT proficiency Excellent grooming standards Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems Experience managing a department and Profit and Loss account What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Administrative Assistant / Executive Secretary is responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing. What will I be doing? As an Administrative Assistant / Executive Secretary, you will be responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience. An Administrative Assistant / Executive Secretary will also be required to provide secretarial support, manage mail, and carry out all filing. Specifically, you will be responsible for performing the following tasks to the highest standards: Carry out daily administrative activities of the Executive office while adhering to Hilton Standards, policies and procedures Provide secretarial support to the Executive team Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally Receive and distribute mail Ensure outgoing mail is dispatched in a timely manner Provide minutes to Executive Team Meetings and compile management reports in a timely and accurate manner if necessary Maintain adequate supplies of office stationary Identify and build internal and external relationships Carry out all filing Comply with all key security mandates Report any maintenance issues or hazards Maintain own work area in a clean, tidy and good manner Report defective materials and equipment Assist with special projects related to the Executive Office What are we looking for? An Administrative Assistant / Executive Secretary serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Excellent verbal and written communication skills Excellent administration and IT skills Committed to delivering a high level of customer service, both internally and externally Flexibility to respond to a range of different work situations Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous administrative experience in a fast paced environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts