236 Management Consultancy jobs

Introduction The Manager will be accountable for quality assurance of all the core services provided by the Business Centre and be responsible for planning, directing or coordinating quality assurance programs and formulating quality control frameworks, continuously working to improve the efficiency of the Business Centre. The person appointed to this position will report to the Departmental Head. Specification Develop and implement quality assurance frameworks (standards, policies, processes & procedures); Continuously monitor and review quality processes, procedures and capabilities in order to sustain the most effective and efficient methods for meeting quality requirements; Manage and control all quality assurance activities in accordance with identified quality assurance standards, company procedures, departmental specifications and requirements; Collecting, analyzing and interpreting data in order to measure and report on the effectiveness of the department; Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality Frameworks; Manage and direct the operations of the Quality Assurance team; and Manage the human resource of the team effectively and efficiently. Requirements A Bachelor's Degree with a completed certification or diploma in Quality Assurance/ Quality Management. The candidate must have proven relevant and practical experience of at least 5 years within a financial services regulation environment. Fundamental quality assurance knowledge, abilities and expertise in respect of quality assurance standards, practices, processes and procedures within a business environment is critical. Practical experience in the effective usage of basic statistical tools used in data analysis is desired.

Introduction To provide in depth subject matter expertise relating to the Long-term and Short-term Insurance Acts, to conduct investigations relating to registered and unregistered insurance business and to supervise compliance with the provisions of the Long-term and Short-term Insurance Acts. Specification Monitor compliance with legislation to ensure the protection and fair treatment of policyholders; Responsible for coordinating, planning and conducting thematic / compliance on-site visits in terms of the risk-based supervision approach; Responsible for requesting inspections and managing / monitoring the inspection process; Report on the findings and recommend corrective actions where feasible; Deal with the Insurance Enforcement department with regard to legal opinion requests; Conduct research and provide specialist advice to the Insurance Compliance team; Provide specialist support to other members of the Insurance Compliance team; Manage and co-ordinate technical projects in the department; and Provide strategic and tactical support to the department in respect of the development of a framework for conduct of business supervision. Requirements A degree in Law or Insurance Risk Management, with at least 5 years' experience in an insurance technical, compliance or risk management role. An excellent knowledge and understanding of the financial services industry, and in particular, the insurance industry is required. Experience in a compliance or risk management role within an insurer would be an added advantage. Preference will be given to candidates with a certification in Compliance or Risk Management.

Introduction Be the link between Avima and regulatory authorities ensuring that products are registered and distributed in compliance with appropriate legislation. Specification KEY RESULT AREAS: Renew Product registrations for products registered with Act36 of 1947 Be part of the NPD (New Product Development) process and ensure that the SOP is followed which include the request for the production of trial batches for stability testing and trial use Liaise with technical manager to assist with the arrangement and testing of new products. Custodian of Master Formulation Sheets. Ensuring that master documentation is updated and current, approved and signed for all products. Compile dossiers for registration or amend registered dossiers with new product information. Ensuring compliance with regulations set by the Regulatory Authorities Liaising and negotiating with regulatory authorities Writing user friendly product information leaflets. Keeping up to date with international legislation, guidelines and customer practices in all countries that the company is exporting to. Compiling report to manage and follow-up compliant from customers and consumers Attend to technical customer queries and product complaints. Review Art work and promotional review and approval for regulatory compliance Compile product labels Change control recording and review Ensuring that Avima complies with current legislation. Requirements ▪ Graduate qualification in Agriculture/ Horticulture or a related field 3-5 years' experience in the Agricultural / Horticultural regulatory industry with a demonstrable track record Fluency in English and Afrikaans is essential Regulatory Knowledge of Act36 of 1947 Strong attention to detail and accuracy skills Commercially aware Very Good analytical skills Problem solving skills Excellent self management and prioritisation. Ability to work within a team. Strong people skills Good presentation skills • Goal oriented

Introduction It is to provide an overall Insurance support function to the organization. The successful incumbents will interact with customers to provide and process information in response to enquiries, concerns and requests about products and services, whilst achieving targets in an inbound and outbound call centre environment, with email functionality thus ensuring end to end client satisfaction delivery and an exceptional customer experience. Specification COMPETENCIES: Quality Management The ability to demonstrate, acquire and implement quality assurance disciplines necessary to manage the overall quality of products and service that are provided by the company. Computer Literacy Demonstrate the required knowledge and skills associated with operating a Personal Computer. Client Retention The ability to interact with a client to successfully enable the retention of said client. Client Service Delivers a positive client service experience. Client Interaction, Handling & Education (telephonic & face to face) Demonstrates the ability to telephonically deal with clients and handle the diverse spectrum of client interactions effectively. In addition, is able to deal with a variety of client types and moods Language proficiency: English Communicates clearly and concisely in English. This includes both the verbal and written mediums. Products & Services (specific to product) Demonstrates an in-depth knowledge of the organization specific services and products. Discourses clearly and easily on all products Specific Regulatory Parameters (industry & country related) Demonstrates ability to implement, maintain and manage all regulatory requirements of the specific industry. Reporting/Report Compilation Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience. Requirements MINIMUM QUALIFICATIONS Matric certificate or equivalent qualification DESIRED/ PREFERRED REQUIREMENTS Financial Services Related FSCA recognised qualification on NQF level 5 CERTIFICATIONS AND TRAINING COURSES Financial Services Certification RE5 for Representatives EXPERIENCE AND KNOWLEDGE MINIMUM REQUIREMENTS 2-3 years Contact Centre experience INDUSTRY EXPERIENCE 1-2 year's insurance experience in Category I, Long-term Insurance and Short Term Personal Lines products would be beneficial. Experience and knowledge of the following legislation Financial Advisory and Intermediary Services Act Long Term Insurance Act National Credit Act, Financial Intelligence Centre Act Protection of Personal Information Act Treating Customers Fairly principles DESIRED/ PREFERRED REQUIREMENTS Experience and knowledge of the following products: Credit life and life insurance Funeral assistance insurance Personal accident insurance products Report writing skills Advanced MS Office skills Communication skills (written and verbal) Problem and Interpersonal solving skills Conflict handling and negotiation skills Deadline and results-driven with a focus on quality and customer service Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements.

Introduction To supervise and oversee the co-ordination of operational resources, the allocated fleet of vehicles and drivers in order to achieve operational excellence for the organisation. Specification 1. Schedule and route the fleet by accessing and interpreting the customer schedule, determining the availability of fleet and drivers, compiling and implementing delivery plans, evaluating the effectiveness of delivery plans and ensuring that the briefing and de-briefing of drivers takes place. 2. Manage fleet maintenance and appearance through: implementing service plans, implementing checks and controls for vehicle equipment, and implementing preventative maintenance plans. 3. Ensure that all fleet vehicles are roadworthy and that relevant certificates are displayed. 4. Maintain the fleet database using the relevant company IT systems. 5. Supervise the scheduling and co-ordination of the driver's day to day activities including daily violations, leave and time-off. 6. Manage driver performance through the relevant systems (incl. DriveSmart, DriveCam and fuel consumption) in line with company policies and procedures. 7. Drive employee engagement through implementing effective communication forums (incl. SmartComs, counselling, toolbox talks, coaching and mentoring). 8. Manage driver disciplinary and grievance issues in line with company policies and procedures. 9. Plan and co-ordinate driver onsite inductions, annual refresher training, annual medicals and on road training in line with company policies and procedures. 10. Manage customer service by establishing and maintaining viable communication channels with customers and ensuring that contracted service levels with customers are exceeded. 11. Manage risk by ensuring that drivers adhere to operational protocols, policies and procedures (incl. driving hour rules, authorization of stop and sleep places). 12. Ensure compliance to health, safety, statutory, industry and customer requirements. 13. Adhere to the company's Road Traffic Safety Management System (RTS ms). Requirements Matric / Grade 12 Diploma/Degree in transport management 5 years of experience in a transport environment or similar role Driver's License Must be able to work shifts Knowledge of the NBCRFLI Main Agreement MAX / MMS knowledge Computer literacy (Microsoft Excel, Word and Outlook)

Introduction A Technology Transfer Project Manager is required within the Quality Assurance division of an aseptic pharmaceutical manufacturing plant in Port Elizabeth. The purpose of the role is to enhance our regulatory portfolio and coordinate technology transfer. Specification The main duties of this role are 1.To be responsible for technology transfer and the respective project coordination 2.To cooperate with responsible Regulatory Bodies 3.Act as single point of contact for Technology Transfer Project with our sales entity 4.To coordinate tech transfer processes within the plant ensuring timely implementation and reporting 5.Cooperate in the approval of registration applications of all products in applicable countries. 6.Ensure the maintenance/ update of registrations in accordance with the relevant legislation, regulations and guidelines 7.Contribute to the compilation of registration dossiers for submissions 8.Ensure that the local Regulatory Affairs unit applies the latest Procedures and Guidelines as published. 9.Contribute to the overall corporate databases for these countries are kept up to date. 10.Establish and maintain effective relationships with all stakeholders 11.To enhance and optimize the regulatory portfolio by strategically analyses the files in what regards but not limited to harmonization, suppliers, batch size, specs, test methods etc; in cooperation with planning, production, QC, Market Unit and other stakeholders Requirements Degree or National Diploma in Science, Quality, Pharmacy, Pharmaceutical Sciences Direct experience on regulatory affairs in South Africa. Direct experience or contact with pharmaceutical manufacturing environment and technology transfer processes is a plus 8-10 Years of previous pharma experience Experience / strong interest in product problem solving and product research and development •Registration with the SAPC as a Pharmacist

Warehouse Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Manage several teams performance, Inbound, Inventory, Outbound, Aftersales (to manage on your own in the beginning, then scale by building a team dedicated to each department ) Warehouse operations processes setup and continuous improvement Liaise with the technical teams as well as the local teams on all matters related to warehousing systems Create KPI’s and implement simple systems for performance measurements and growth. Design granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes. Use Order life analysis to monitor end-to-end warehouse process to improve operational efficiency. Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit. Monitor the queues closely to identify anomalies thus improving customer satisfaction. Oversee daily Reporting on Incidents/Change/Problem tickets and SLA status Required Skills and qualifications Proven experience of several years in Warehousing and/or Logistics Experience in Operational Management Nice to have: Experience in e-commerce operations Experience ef high growth compagnies or start-upenvironment Personal qualities & behavioral traits: Enthusiasm and interest in operations & technology Be a field person Ability to quickly build trust with people Can handle people conflicts situations Solution oriented and proactive attitude Likes problem analysis and solving Eager to work in team enviroement and share knowhow Easily adapts to new situations and changes Has a keen attention to detail and is organized We offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Introduction The main purpose of the job is to co-ordinate, control, track and communicate with drivers in order to ensure that cargo is delivered in line with company standards and requirements. Specification 1. Track and monitor routes of vehicles on the company internal tracking programme. 2. Ensure that the refuel processes and procedures are completed correctly for the designated vehicle fleet. 3. Issue loading numbers/ instructions to drivers and monitor loading and off-loading times. 4. Ensure delays are escalated. 5. Monitor driver adherence to the sleeping and stopping procedures of the company by issuing stop order numbers and confirming authorised stopping areas. 6. Conduct briefing and de-briefing sessions with drivers and ensure all documentation is verified. 7. Ensure effective and efficient communication to drivers by issuing special instructions, liaising between drivers and the workshop (services and breakdowns), responding to fleet alarms, handing over to the next shift, and escalating problems to the relevant manager. 8. Collect and capture loading, off-loading and trip information in accordance with relevant company policies and procedures. 9. Complete incident or accident documentation as and when required. 10. Generate relevant reports on daily basis (incl. sleeping report and yard report). Requirements Matric / Grade 12 Diploma in transport management 2 years' experience in a transport environment Driver's license required Must be able to work shifts Knowledge of NBCRFLI Main Agreement Knowledge of MAX Computer literacy (Microsoft Excel, Word and Outlook)

Introduction The main purpose of this job is to plan, implement and maintain operational activities of applicable contract/s in accordance with company policies, goals and strategic objectives. Specification 1. Monitor internal operational costs, fleet utilisation, fleet downtime and resources in order to achieve budgeting results and other financial criteria including PBIT, NWC (Net Working Capital). 2. Implement and monitor all operational activities to ensure compliance with operational protocols, legal, health, safety and other regulatory requirements which govern the business operations. 3. Optimise routes and fleet utilisation. 4. Ensure achievement of agreed KPI's. 5. Ensure availability of fleet for preventative maintenance. 6. Ensure preventative maintenance is executed to the required standard timeously. 7. Maintain the company brand (vehicle aesthetics). 8. Ensure optimisation and alignment of all resources, systems and processes. 9. Ensure accuracy, completeness and authorisation of the summary wage sheet. 10. Implement the performance management process, learning and development process, succession process and recruitment process to ensure continuous improvement in performance and relevant career progression. 11. Ensure the adherence to transformation plans through active involvement and adherence to the recruitment, promotion and succession processes and action plans. 12. Prepare for disciplinary enquiries and grievances and ensure consistent application in line with company processes and procedures through the involvement of HR. 13. Create, monitor and maintain a work environment conducive to embracing diversity, open communication, fairness and consistency. 14. Pro-active involvement in issues that could have an impact on employee morale, retention and performance. 15. Implement the Smart Trucker employee value proposition model, ensuring effective employee engagement and communication within contract/s. 16. Ensure document control process and template 17. Coach, mentor and counsel direct reports towards continuous performance improvement and execution of the leadership promise. 18. Support, implement and coach Smartcoms as a communication tool to ensure it is operating at the desired level of efficiency continuously. 19. Scoring of the element as per the Matrix Structure scoring and active involvement in drafting of an action plan to close gaps highlighted. 20. Conduct monthly Health Checks and facilitate a process to ensure improvement month on month. 21. Actively leading by example regarding behavioural actions and ensure that the company values are adhered to. Monitor and facilitate correction of behaviour of subordinates. 22. Instill, monitor and enforce a culture of risk awareness that will support action plan activities to ensure the elimination of risks. 23. Ensure the implementation of and adherence to risk protocols. 24. Facilitating continuous performance improvement against operational key performance indicators through continuous alignment of actual performance to targets through the formal performance management process and Smartcoms. Implementing and facilitating innovative action steps to address underperformance against KPI's. 25. Ensuring customer satisfaction through adherence to delivery plans, establishment of sound relationships with clients on operational level and overall achievement of agreed service level. 26. Support local corporate social investment projects in line with company plans and policies. Requirements Grade 12 / Matric Tertiary qualification in transportation / logistics / business management 4 years of experience in a transport management environment Driver's license and own personal vehicle Ability to work reasonable overtime as per operational requirements NBCRFLI Main Agreement Balanced scorecards process, IDPs Workforce planning Project management ISO and RTMS system and audits Commercial contracting Computer literacy (Microsoft Excel, Word, PowerPoint and Outlook) Ability to work under pressure Conflict resolution Attention to detail High level of energy (self-starter)

Introduction The purpose of the role is to manage the technical aspects related to the organisation's fleet with the aim of minimizing costs and optimizing operational efficiencies through the application of technical expertise. Specification 1. Challenge OEM's and suppliers by negotiating for better rates/pricing and compare products to determine optimum fit and price. 2. Innovate by finding better ways of utilising equipment, challenging OEMs to improve on design and keep abreast of technical advancements in the market. 3. Operate within the divisional technical budget. 4. Spec equipment and rollout by evaluating current equipment, engaging with OEMs to determine optimal equipment specs and provide production plan with OEMs. 5. Utilisation and optimisation of equipment and application thereof. 6. Building and maintaining strong relationships with suppliers and OEM management, including managing OEMs and supplier delivery against SLA's and challenging technical outcomes of warranties against SLA's to ensure closure. 7. Transfer of technical expertise and knowledge into the organisation. 8. Consult with business leaders on technical aspects. 9. Planning and projects management, including but not limited to roll out of new equipment and refurbishment of current fleet. 10. Reporting and feedback including compiling reports against technical findings and producing technical evaluation reports. 11. Ensure technical aspects related to fleet meet the governing legislation and that there is compliance to industry, internal and customer standard requirements. 12. Ensure risk management compliance by ensuring technical equipment meets the health and safety regulatory requirements, by conducting fleet audits and necessary root cause analysis. Requirements Grade 12/ Matric Trade Tested Technician 3 years in a Senior Specialist role 10 years of technical fleet experience Valid Passport Drivers License Technical knowledge of the heavy commercial transport industry Knowledge of quality assurance practices Road transport, and health and safety legislation Good communication skills Microsoft Office skills (Excel, Word, PowerPoint and Outlook) Attention to Detail Able to work under pressure

About Andela Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage. About the Facilities Coordinator Role You will be part of a high-functioning team where your work matters. You will make a difference and join our mission. Like most startups, we operate at lightning speed, and if you embrace it, you'll be challenged every day. This position will report directly to the Facilities Manager. The Facilities Coordinator role includes maintaining all Andela buildings and grounds facilities. Supervision of tasks related to HVAC, electrical, plumbing, security, environmental, safety, procurement, and custodial services. This position requires a team player attitude, excellent interpersonal and communication skills, attention to details and project coordination. You should have the ability to collaborate with and support all stakeholders/interfaces. Key Responsibilities Direct and plan essential central services such as reception, security, catering, and other services. Conduct periodic facilities users satisfaction survey and ensure the correction of the area of dissatisfaction Develop and track monthly spending budgets and prepare reports detailing budgeted amounts versus actual spent; Calculate and compare costs for required goods or services; including ensuring that we get the best value for money. Assist Facilities Manager to tender/negotiate/contracts with Service Suppliers. Basic accounting and bookkeeping for facility/admin invoices; code and allocate to responsible Cost Centres, check invoices. Identify quality improvements in processes and procedures and implement were necessary. Monitor suppliers’ performance in line with KPIs, contractual obligations and SLA Work with the Facilities Manager to report problems, solutions, and costs associated. Assist in the preparation and management of the annual facility budget. Manage company fleet logistics. Assist in policies and procedure formulation, implementation and monitor work activities to ensure compliance with established policies and procedures Prepares reports by collecting, analyzing, and summarizing data and trends. Ensure compliance and implementation of policies as they relate to facilities Managing accommodations - responsible for ensuring residence sign lease agreement, updating lease records such as new allocations and exits. Support office logistics and travel management as required. Responsible for providing up-to-date documentation for all leases, facilities and vehicle service level agreements and contracts. Responsible for the verification of invoice, Local purchase order , and update the facility’s maintenance cost to meet with budget Prepare the quarterly Facilities Management reports are communicated to stakeholders Supervise the delivery of critical support services in order to achieve maximum efficiency and value. To undertake any other duties as requested by the senior management team, in accordance with the scope and responsibilities of the role Create and implement Health Safety and Environment (HSE) processes and procedures To consult/work with other senior managers on specific initiatives as required Manage the Facilities department products and solutions Project management internal renovation and major repair works Perform other related duties as required Qualifications & Characteristics As the ideal candidate for this role, you should: Minimum of three years experience in Facilities management and supervising others Have good interpersonal skills Work effectively and collaborate with others Self-motivated and willingness to serve Good communication skills Have a University degree Have a good knowledge of Google Drive Be able to communicate clearly and present work product clearly Attention to detail Customer focused enthusiast Ability to be resourceful and proactive in dealing with issues that may arise Ability to organize, multi-task, prioritize and work under pressure Benefits & Compensation Full-time compensation Full medical coverage Lunch and snacks provided daily Beautiful working environment Opportunity to work with the brightest minds on the planet Oh, and a chance to change the world! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales Executive - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! What's this job all about? As Sales Executive you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with restaurant partners. You will help develop our offering to restaurants and manage key accounts and help to grow existing businesses by leveraging your sales and relationship management skills. After closing the contract you will continue your relationship with restaurant partners and identify and conduct initiatives to activate them. We are looking for a sales gun who is passionate about Jumia Food and enjoys interacting and negotiating with partners. You’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success. The main challenges are described as below: Main Responsibilities Be responsible for the entire sales process with new partners to source and negotiate the best products in your city to deliver it to our customers Drive expansion of existing clients as well as generating new business at prospect chains Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties Meet monthly targets set out by the management team Daily report with the tasks executed (calls and visits) Help us identify and build best practices for your sales team and others Required Skills & Qualifications Fluency in English is a must Minimum 2 years of experience in Sales – preferably in a startup environment Proactive, organized, and obsessed with detail and accuracy Know how to negotiate your way into a super deal through sales techniques and persuasion Have excellent communication skills. Eloquent, with good grammar and writing skills Autonomous and self-starter who is able to work in a highly demanding environment Computer literate; good knowledge of Google Docs and MS Office. Bachelor of Business Administration, Marketing or Public Relations is a plus We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

Introduction The successful candidate will be responsible for all functions related to the DISPLAY AREA. The candidate will exercise control over personnel and ensure that productivity standards are maintained. Specification QUALIFICATIONS, EXPERIENCE, COMPETENCIES: Grade 12 At least three years' experience in wool and mohair industry REQUIREMENTS: Accuracy Good reading and numerical skills Good communication skills Initiative Interpersonal skills Basic knowledge of O.M. department and Bin Blend department Team player KEY RESPONSIBILITIES OF THIS ROLE: Supervision of personnel Receive samples from O.M. department and identify boxes for placement Separate samples accordingly Marking and identification op samples Attach testing results Organize employees to empty boxes into bins Liaise with Wool technical managers Ability to analyze the catalogue Communicate with Wool Buyers as needed

Introduction To develop civil aviation regulations and technical standards, training syllabi, theoretical knowledge examinations and practical testing for the issuance of all Part 65 licences regulated in terms of the Civil Aviation Regulations. To develop & maintain a system for the oversight & surveillance of training standards and ensure the effective and connect administration of aviation training organisations conducting ATS training in accordance with Part 141 of the South African Civil Aviation Regulations 2011, (As amended), ICAO Annex 1 and internal company policy and standards. To develop & maintain a system for the oversight & surveillance of theoretical and practical examination testing of aviation personnel licensed in terms of requirements of the SA Civil Aviation regulations. Education (Formal Qualification required) Specification CATS and CAR Development Develop and implement Civil Aviation Regulations (CARs) and Civil Aviation Technical Standards (CATS) for the Civil Aviation Regulations Part 141 and Parts 65 in compliance with the Standards and Recommended Practices of ICAO Annex 1 Conduct oversights and surveillance Conduct audits on all Part J4J Certificate holders that conduct ATS training as per the approved Master Surveillance Plan Ensure compliance to the regulations by conducting audits and inspections as per SACAA Procedures Oversight the activities of designated ATS examiners and appoint designated examiners on an annual basis in accordance with the regulations Provide factual reports of audits and inspections conducted on the training organizations Monitor and follow up corrective action, implementations and the closure of the action within the specified timalines Conduct approval and maintenance of approvals with respect to Training and Procedures Manuals Make relevant recommendations pertaining to safety management systems Recommend enforcement measures with respect to regulatory non-compliances. Operational Management Support the Licensing Administration function within SACAA in accordance with the provisions of the Civil Aviation Regulations 2011, Part 65. This includes the assessment of applications against legal requirements to ensure compliance. Investigate and provide recommendations on any deviations to the requirement. Develop and implement standards for Iicensin9 administcation that ensures adherence to requirements. Introduce adequate control measures to enable SACAA to ePectively carry out its mandate of Safety and Security Oversight. Update and amend all documentation, checklists and procedures to ensure compliance with the regulations. Recommending the approval/denial/withdrawal of exemptions and special approvals. Provide direct entry support to the legal system on enforcement issues. Communications and Safety Promotion To project a satisfactory image of the CAA to all stakeholders. Industry Liaison and Client Service Standards To provide industry feedback to the Manager Participate in industry workshops and oonferences to develop practical examination/testing/training standards and develop oversight system Liaise with industry to record problem solving solutions and convey knowledge to the industry to allow for the improvement of standards. Resolve customer issue while abiding by regulations and internal policies Requirements Grade 12 Air Traffic Control (ATC) License with Aerodrome and Approach/Area rating issued in terms of Part 65 of the Civil Aviation Regulations 2011

Picking Supervisor - Jumia (Full Time) Jumia is the leading pan-Africa e-commerceplatform. Founded in 2012, Jumia’s mission is to improve the quality ofeveryday life in Africa by leveraging technology to deliver innovative,convenient and affordable online services to consumers, while helpingbusinesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, whichconnects sellers with consumers, our logistics service, which enables theshipment and delivery of packages from sellers to consumers, and our paymentservice, which facilitates transactions among participants active on ourplatform in selected markets. Through our online platforms, consumers canaccess a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery. With over 3,000 employees in 14 countriesspanning across 6 African regions, Jumia is led by top talented leadersoffering a great mix of local and international talents and is backed by veryhigh-profile shareholders. Jumia is committed to creating sustainable impactfor Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! Main Responsibilities Heading, managing, and controlling the Picking process of items Coordinate with the technical teams as well as the local teams on all matters related to Queues and Picklist systems Strictly follow the health and safety regulation across all the warehouses teams and facility as daily practices and ways of working. Manage team performance & facilitate the proper environment for excellence, motivation and transparency. Evaluate employees and submit monthly incentives reports and annul appraisal reports. Manage teams attendance, Breaks, KPIs and annual vacation. Flexibility in working hours and rotational shifts Required Skills & Qualifications 3 Years Experience in Warehousing Excellent people management skills Flexibility in working hours and rotational shifts Very good analysis skills and working knowledge with Microsoft Excel Excellent command of English Language We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Introduction The purpose of the role is to manage the technical aspects related to the organisation's fleet with the aim of minimizing costs and optimizing operational efficiencies through the application of technical expertise. Specification 1. Challenge OEM's and suppliers by negotiating for better rates/pricing and compare products to determine optimum fit and price. 2. Innovate by finding better ways of utilising equipment, challenging OEMs to improve on design and keep abreast of technical advancements in the market. 3. Operate within the divisional technical budget. 4. Spec equipment and rollout by evaluating current equipment, engaging with OEMs to determine optimal equipment specs and provide production plan with OEMs. 5. Utilisation and optimisation of equipment and application thereof. 6. Building and maintaining strong relationships with suppliers and OEM management, including managing OEMs and supplier delivery against SLA's and challenging technical outcomes of warranties against SLA's to ensure closure. 7. Transfer of technical expertise and knowledge into the organisation. 8. Consult with business leaders on technical aspects. 9. Planning and projects management, including but not limited to roll out of new equipment and refurbishment of current fleet. 10. Reporting and feedback including compiling reports against technical findings and producing technical evaluation reports. 11. Ensure technical aspects related to fleet meet the governing legislation and that there is compliance to industry, internal and customer standard requirements. 12. Ensure risk management compliance by ensuring technical equipment meets the health and safety regulatory requirements, by conducting fleet audits and necessary root cause analysis. Requirements Grade 12/ Matric Trade Tested Technician 3 years in a Senior Specialist role 10 years of technical fleet experience Valid Passport Drivers License Technical knowledge of the heavy commercial transport industry Knowledge of quality assurance practices Road transport, and health and safety legislation Good communication skills Microsoft Office skills (Excel, Word, PowerPoint and Outlook) Attention to Detail Able to work under pressure

Introduction The Core purpose of the role is the overall management of the Distribution Centre operations. This includes all aspects related to operational KPI performance, employee development, and asset management, adherence to corporate governance and policy whilst ensuring business profitability and achieving the deliverables as per he warehousing agreement. Specification Business Operations: Responsible for managing overall business operations ensuring customer service, business profitability, employee development compliance with company policy and sound corporate governance. Business Profitability: Manage operations according to business performance plans ensuring delivery on performance targets thereby ensuring business profitability. Business Development: Identify opportunities for continuous improvement and development. Corporate Governance: Implement and drive compliance to company policy ad sound corporate governance through clean audit reports, accurate business performance. Performance Management: Delivery of excellent business performance results through effective implementation of the flanked scorecard, people development through IDP's customer relationships management and effective communication processes. Employee Development: Develop and manage strong operations teams and professionals through sound performance planning, evaluation and rewards whilst providing appropriate feedback for further development and continuous improvement. SHE: Manage the facility in accordance with stringent SSHEQ requirements for the food industry as governed by the client requirements. Lean: Lead the implementation of Lean principles and practices to ensure operations excellence is embedded in the operational culture. Risk Management: Responsible for all risk related activities according to company and client guileless and procedures. Requirements Matric Bcom degree/diploma or relevant qualification in Logistics/Supply Chain Management or Industrial Engineering 3 to 5 years' relevant management and operations experience Experience in Industrial Relations Senior level strategic interaction and negotiation experience Drivers license with own car

Introduction The main purpose of the job is to co-ordinate, control, track and communicate with drivers in order to ensure that cargo is delivered in line with company standards and requirements. Specification 1. Track and monitor routes of vehicles on the company internal tracking programme. 2. Ensure that the refuel processes and procedures are completed correctly for the designated vehicle fleet. 3. Issue loading numbers/ instructions to drivers and monitor loading and off-loading times. 4. Ensure delays are escalated. 5. Monitor driver adherence to the sleeping and stopping procedures of the company by issuing stop order numbers and confirming authorised stopping areas. 6. Conduct briefing and de-briefing sessions with drivers and ensure all documentation is verified. 7. Ensure effective and efficient communication to drivers by issuing special instructions, liaising between drivers and the workshop (services and breakdowns), responding to fleet alarms, handing over to the next shift, and escalating problems to the relevant manager. 8. Collect and capture loading, off-loading and trip information in accordance with relevant company policies and procedures. 9. Complete incident or accident documentation as and when required. 10. Generate relevant reports on daily basis (incl. sleeping report and yard report). Requirements Matric / Grade 12 Certificate / Diploma in Road Transport Management / Logistics, or equivalent Minimum of two years of experience in a transport environment Driver's License Must be able to work shifts Knowledge of the NBCRFLI Main Agreement Knowledge of MAX Microsoft Office skills (Excel, Word, PowerPoint and Outlook)

About Andela Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage. About the Role Andela is hiring a Director of Operations, a seasoned professional who is passionate about building the next generation of technology and business leaders in Africa. The successful candidate will be responsible for executing on strategy, addressing daily issues, supervising staff at multiple levels, and following up on out-of-sync metrics that arise. Areas of concentration will be around General Operations, Facilities Management, Procurement, Security, Kitchen, hiring/growth and issue resolution. There will also be a level of oversight on both Guest Relations & Travel and I.T. operations, even though these areas of the organization have a level of centralization across all global locations. You bring more than passion to the role: you are a world-class leader with exceptional operational expertise and demonstrated strong leadership skills. You’re an expert in building and managing complex operations and developing the processes necessary for scale. You know how to think – and act – big, while holding a strong moral compass in everything you do. Responsibilities Your day-to-day would have you: Lead all operational elements of Andela Kenya Lead the running of all operational aspects of the business in Kenya Optimize current operational activities and make adjustment based on learnings Oversee the facilities and real estate team, including both office and residential properties to ensure safety and security across multiple locations Manage and track daily/weekly metrics from all aspects of the business functions in his/her docket Develop and keep highly informative business reports for use by both the Country Director, and global leadership to have a pretty accurate idea on the state of the business at any given time Develop and maintain highly detailed budgets and timely financial projections Complete quarterly (or more) financial and operational reviews and reports Provide Strong Operational Support Provide operational support to all other divisions within Andela as they would require Oversee the building and/or continuous improvement of operational SLAs between the central operations and departmental operations to help them achieve their goals effectively Lead ways to automate and reduce time spent on operational tasks across the business Build strong processes and systems Maintain and create highly-structured processes and systems that both rely on and produce data that helps drive business decisions Maintain and improve “playbooks,” detailed manuals that document all relevant parts of the Andela operating model; continually update and improve manuals in preparation for supporting other teams Collaborate with the Country Director to Combine in-depth operational analysis with hands-on learning to drive improvements across different parts of our process Manage, coach and mentor a strong team Manage all operations staff members including facilities, logistics, and other cross-functional teams Make sure that all functional areas and team leads in those functional areas have objectives and trackable metrics that are reported weekly Establish and maintain a highly capable management team for each department and monitors their performance against Business Unit goals. Provide structured evaluations of employee performance at least twice a year Suggest and create job descriptions, screen candidates and make recommendations for any needed roles in addition to existing team Project Management Define and execute multiple time-sensitive, large-scale projects to meet business objectives in defined time frames Anticipate potential bottlenecks, provide innovative solutions to troubleshoot challenges, and balance business needs with technical constraints Support expansion to other locations in Kenya and across Africa Make recommendations to Andela leadership about what’s needed in setting up operations for future locations in your region Be part of a larger team to design and execute Andela’s growth strategy Leadership Sit in the Kenya Leadership team (NX) and contribute to the strategic direction that will help meet the country goals and objectives. Influence key leaders and stakeholders recommendations on strategic organizational issues. Act as second in command in absence of the Country Director. Qualifications The key attributes for this role are: Strategic Thinking. You have a strong ability to think strategically and plan for the future. You are able to assess trade-offs, risks, opportunities, and can see the big picture clearly even while getting through the day to day hurdles. Operational Excellence. Whether in building your own company or previous experience working in operations at a company, you demonstrated expertise in designing and managing processes for scale, managing budgets, and building lasting systems for strong personnel management. Demonstrated ability to build and scale organizations or initiatives. You are entrepreneurial and creative, eager to find ways to develop talent, build a team, and set up a business for scale. You have strong business skills and will be comfortable engaging multiple teams who are core to the success of Andela. You have a natural ability to work across borders to connect with our global team to help scale our operations in Kenya and around the world. Team building and cross-cultural skills . You should have significant experience leading strong teams; and you should be an expert at working with diverse groups of learners. It is also important that you have a demonstrated understanding of what it takes to build high performance teams and a best in class operations department. A deep commitment to our mission. We are looking for a leader with evidence of curiosity, and a deep commitment to lifelong learning. You will have demonstrated an ability and interest in creating large-scale change and impact. This could be seen through your involvement in building organizations, companies or non-profits and developing talent in some area that is meaningful to you. Ideal candidates for this role will have: At least 7-10 years experience in operations with 3 of those being in Management. Experience managing operations, including detailed budgeting and reporting, in a complex environment Proven experience establishing, implementing, and executing operational process in a ever-changing company Experience developing and managing a culture of continuous learning and improvement Experience managing and coordinating teams to deliver on a tight schedule Work and living experience in emerging markets, particularly in Kenya or elsewhere in Africa Record of strong academic performance from a leading undergraduate and, if attended, graduate institution Experience at start-ups a plus, but not required EPIC Values Alignment Demonstrable commitment to the learning & development of people and technology The ability to learn new things fast enough to amaze your friends and family Interested? If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch. Benefits & Compensation Full-time compensation Full medical coverage Breakfast, lunch and snacks provided daily Beautiful working environment Opportunity to work with the brightest minds on the planet Oh, and a chance to change the world! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above. Andela is home for all, come as you are.

Order Processing Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerceplatform. Founded in 2012, Jumia’s mission is to improve the quality ofeveryday life in Africa by leveraging technology to deliver innovative,convenient and affordable online services to consumers, while helpingbusinesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, whichconnects sellers with consumers, our logistics service, which enables theshipment and delivery of packages from sellers to consumers, and our paymentservice, which facilitates transactions among participants active on ourplatform in selected markets. Through our online platforms, consumers canaccess a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery. With over 3,000 employees in 14 countriesspanning across 6 African regions, Jumia is led by top talented leadersoffering a great mix of local and international talents and is backed by veryhigh-profile shareholders. Jumia is committed to creating sustainable impactfor Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! Main Responsibilities Maintain quality service by establishing and enforcing organization standards Identifying procedures in processes; ensuring uniformity in the process while focusing on achieving customer and organizational requirements. Managing and controlling the shipping lines that involve: invoicing, shipping and packing Monitoring the flow of orders, Queues, Pickings and Zones Ensure all Supplies are available on a daily basis Design dashboards to easily identify bottleneck areas of the operational processes Coordinate with the technical teams as well as the local teams on all matters related to warehousing systems Strictly follow the health and safety regulation across all the warehouses teams and facility as daily practices and ways of working Manage team performance & facilitate the proper environment for excellence, motivation and transparency Evaluate employees and submit monthly incentives reports and annul appraisal reports Prepare daily, weekly and monthly reports (warehousing utilization reports/performance standards/etc.) and provide them to management as scheduled. RequiredSkills & Qualifications University Degree in a related field. 3 years relative experience proven experience in warehousing and operations management Team player and flexible to rapidly changing work schedules Proactive and has a passion to be on the field Has good problem solving and analytical skills Organized and detail oriented Effective communications skills, including presentations skills We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact inbuilding the African ecommerce sector The opportunity to become part of a highlyprofessional and dynamic team An unparalleled personal and professional growth as ourlonger-term objective is to train the next generation of leaders

Pick up station Manager - Jumia ( Fixed term) Jumia est le premier groupe Internet (Le groupe internet leader) en Afrique avec déjà plus de 3 000 employés dans plus de 14 pays africains et d'énormes succès tels que Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs et Jumia Services. Il est dirigé par d’ingénieux leaders offrant une grande diversité de talents locaux et internationaux ; Avec pour sponsor MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de course en ligne grâce à une large gamme de produits : mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique a l'une des économies qui connaît la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis aux entreprises novatrices de prospérer et c'est à ce niveau que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions principales: l’accueil des clients la réception des colis à livrer lalivraison des colis aux clients l'annulationde certaines commandes la création de retours clients l'expédition des annulations et des retours clients (remise des colis au transporteur) la collecte du cash équivalent au montant des colis livrés la remise quotidienne du cash collecté aux banques/agents de collecte lapassation de commandes pour le compte de clients autres tâches liées à la vie d'une agence Qualités requises Excellentsens relationnel Excellent niveau français ( parlé et écrit) Maturité professionnelle Autonomie Rigueur Sens de l’organisation et des priorités Capacité à manager et à s’auto-manager 1an d’expérience Bac+ 3 Notre offre : Acquérir une expérience unique dans un environnement de start-up de e-commerce de très haut niveau ; Faire partie d'une équipe très professionnelle et dynamique, travaillant dans le monde entier ; Un package salarial attractif ; Une croissance personnelle et professionnelle sans précédent, puisque notre objectif à long terme est de former la prochaine génération de leaders pour nos futurs projets internet.

Lead, Logistics Dispatch - Jumia Food (Full Time) Who we are Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main responsibilities You will be responsible for the performance of warehouse operations serving both internal and external customer groups. Drive efficiencies through continuous improvement across all areas, including inventory control and accuracy. Ensure timely fulfillment of orders to final destination, including appropriate compliance with all relevant regulations. In particular, you will Manage the warehouse operations for Bulky goods Setup and continuously improve warehouse operations processe Manage several teams, including Inbound,Inventory, Outbound, Aftersales and create, monitor, and improve their KPIs Maintain quantitative frameworks, including: ○Dashboards to monitor performance and identify bottleneck areas of operational processes ○Order monitoring of end-to-end warehouse processes and improvement of operational efficiency ○ Queue monitoring to identify anomalies andimprove customer satisfaction Maintain daily routines, including: ○Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit. ○Oversee reporting on Incidents/Change/Problem tickets and SLA status Develop, implement, monitor, track and improve key performance metrics across the functional departments within the warehouse. Drive best practices for inventory management, reporting, and handling. Responsible to ensure appropriate control mechanisms are in place and achieve exceptional levels of inventory accuracy, material availability, and service goals. Develop and manage staff to continuously improve skills and team performance. Requirements & Qualifications Bachelor Degree in Logistics, Supply Chain Management, Business Administration, or related field is preferred 7+ years of experience in logistics, distribution, operations management, or supply chain; hands-on experience in supervision or management of a warehouse facility in an e-Commerce distribution, repacking or production environment Work experience must also include 2+ years leading operational teams or acting in a managerial position. Proven ability to implement process improvement initiatives Strong knowledge of warehousing Key Performance Indicators (KPIs) Proven experience in material handling and critical thinking to detect on-time any unsafe maneuvers i.e. large items, heavy materials and fragile material, etc. Strong leadership and interpersonal communication skills, with the ability to manage and develop a team. We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take

3 PL Team Leader - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities: You will be in charge of building and managing the 3PL community for Jumia E-Commerce in Algeria with the below responsibilities: Coordinate the relation between Jumia teams and Partners Build relationships between the vendor support center and partner Build relationships between the Partner and customer Develop administrative standards and policies for hubs and ensure their compliance Follow up with partners on the Service level agreement Prepare account status reports Handling and following up on daily issues between partner, customer and operation teams Responsible for updating the lost liability from 3PL Required skills & qualifications: Approachable and responsive, able to connect with employees at all levels Strong problem solving skills Strong customer service focus Supportive team player with a strong drive to create a positive work environment Bachelor's degree in business administration, Logistics is preferred. Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge We offer: A unique experience in an international, entrepreneurial, yet structured environment An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines The opportunity to be part of a team full of talented people with the best backgrounds

Head Of Ops Excellence - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Description: Work onclear and impactful projects to improve operations & our partnersexperience Structure processes to maintain a lean operations on all the order flow from customer service operations to logistics operations and vendor experience, your responsibilities will include without being limited to ; Auditing current operation processes and identifying current risks and compliance gaps Building roadmaps with other head of departments to ensure revamp of processes and correct ownership by teams identifying specific actions to improve main KPIs based on ad hoc requests: VNPS and NPS scores, seller and CS ops queue management, compliance with forward and reverse flows SLAs Ability to understand and own systems used by operations departments and suggest improvement to Jumia Group central teams Troubleshooting all vendor problems affecting the supply chain and ensures problem resolutions are achieved without compromising the relationship with vendors and company customers Profile and skillsrequired: Education :top Engineering and Business Schools Goodknowledge in english, Excel is a must Experience : a minimum of 4 to 5 years in logistics/supply chain or Business Process Reengineering is a must Entrepreneurshipmindset, results oriented What we offer: A uniqueexperience in an international, entrepreneurial, yet structuredenvironment Unparalleledpersonal and professional growth as our longer-term objective is to trainthe next generation of leaders for our future internet service lines Theopportunity to be part of a team full of talented people with the bestbackgrounds.

Account Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! What's this job all about? As an Account Manager you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with partnering restaurants. You will help develop our offers to restaurants, manage key accounts and help grow existing businesses by leveraging your sales and relationship management skills. After closing the contract you will continue your relationship with partner restaurants, identify and conduct initiatives to activate them. We are looking for a sales gun who is passionate about Jumia Food and enjoys interacting and negotiating with partners. You’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success. The main challenges are described as below: Main Responsibilities Onboard new partners on our platform by providing them all the necessary tools and information to start working Leverage prospecting skills and relationships to build partnerships with franchisees of the most important restaurant chains Understand P&L tracking, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence Get feedback from our partners and translate it into product, marketing and operations improvement Maintain good relationship between Jumia Food business lines and our partners Be responsible for our partners’ business performance, analyze their main KPIs and ensure growth Month on Month. Improve operational efficiency of our partners by making sure we always deliver the best service to our customer Track and reporting of performance metrics. Clearly communicate the value of Jumia Food and its newest products to prospects Required Skills & Qualifications 1-2 years of experience in Account Management and/or Business Consultant, preferably in FMCG, food-hospitality or on-demand delivery industry Problem solver, perfect written and spoken communication Customer obsession Proactive, organized, and obsessed with details Exceptional listening, communication and organizational skills. Proven ability to multi-task and follow through while paying strict attention to detail Coachability, interest in implementing feedback, and dedication to improvement of your craft Genuine curiosity about people and business and a passion for Jumia Food and food An infectiously positive attitude and drive to win; hustle and determination Bachelor’s degree required Fluency in English and Swahili We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

Introduction Responsible for all duties related to being a pharmacist acording to Pharmacy Law and best practice Responsible for serving customers and patients and counselling on medication and supplements Responsible for interpreting and evaluating prescriptions face to face, telephonic and email Responsible for dipsensing, charging, labelling and packaging prescriptions and orders Responsible for script and invoice validations Responsible for answering phones, assisting with queries and responding to patient enquiries Responsible for charging doctors and IMC staff Responsible for assisting with receiving, signing off and balancing of Schedule 6 stock and registers Responsible for stock levels and stock re-odering S6 Reponsible for drafting info on product of the month one pager Specification Evaluate, interpret, dispense, label, package and charge prescriptions Provide medication counselling face to face, telephonically and by email to patients and customers Answer phones, assist with queries, resolve complaints and queries Liaise with doctors regarding patient scripts and assisting doctors and health professionals with queries Validate scripts Assisting with Compounding lab validation when necessary Assist with validating and monitoring of dispensing of RX's by assistants Keeping updated on product knowledge and attend trainings Assist with quarterly stock take Assist with promoting and designing product of the month Ensuring correct professional records are kept and maintained (S6& 5) Upholding good housekeeping and keeping working areas orderly and tidy Charging doctors and IMC staff at preferential rates Requirements Relevant pharmacy qualification - Bachelor of Pharmacy Registration with South Africa Pharmacy Council Experience with working in compounding laboratory Experiencing working in retail environment Ability to research medicine and healthcare queries Ability to delegate and coach pharmacy assistants Continuous education in Functional medicine

About Andela Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Kampala and Kigali. Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage. Andela extends engineering teams with world-class software developers. We recruit the most talented developers on the African continent, shape them into technical leaders, and place them as full-time distributed team members with companies that range from Microsoft and IBM to dozens of high-growth startups. We have a vision to train 100,000 world-class developers in the next 10 years – and we want you to help make it happen About the Director of Operations Role. Andela is hiring a Director of Operations, a seasoned professional who is passionate about building the next generation of technology and business leaders in Africa. The successful candidate will be responsible for executing on strategy, addressing daily issues, supervising staff at multiple levels, and following up on out-of-sync metrics that arise. Areas of concentration will be around General Operations, Facilities Management, Procurement, Security, Kitchen, hiring/growth and issue resolution. There will also be a level of oversight on both Guest Relations & Travel and I.T. operations, even though these areas of the organization have a level of centralization across all global locations. You bring more than passion to the role: you are a world-class leader with exceptional operational expertise and demonstrated strong leadership skills. You’re an expert in building and managing complex operations and developing the processes necessary for scale. You know how to think – and act – big, while holding a strong moral compass in everything you do. Key Responsibilities Your day-to-day would have you: Lead all Operational elements of Andela Rwanda Lead the running of all operational aspects of the business in Rwanda Optimize current operational activities and make adjustment based on learnings Oversee the facilities and real estate team, including both office and residential properties to ensure safety and security across multiple locations Manage and track daily/weekly metrics from all aspects of the business functions in his/her docket Develop and keep highly informative business reports for use by both the Country Director, and global leadership to have a pretty accurate idea on the state of the business at any given time Develop and maintain highly detailed budgets and timely financial projections Complete quarterly (or more) financial and operational reviews and reports Provide Strong Operational Support Provide operational support to all other divisions within Andela as they would require Oversee the building and/or continuous improvement of operational SLAs between the central operations and departmental operations to help them achieve their goals effectively Lead ways to automate and reduce time spent on operational tasks across the business Build strong processes and systems Maintain and create highly-structured processes and systems that both rely on and produce data that helps drive business decisions Maintain and improve “playbooks,” detailed manuals that document all relevant parts of the Andela operating model; continually update and improve manuals in preparation for supporting other teams Collaborate with the Country Director to Combine in-depth operational analysis with hands-on learning to drive improvements across different parts of our process Manage, coach and mentor a strong team Manage all operations staff members including facilities, logistics, and other cross-functional teams Make sure that all functional areas and team leads in those functional areas have objectives and trackable metrics that are reported weekly Establish and maintain a highly capable management team for each department and monitors their performance against Business Unit goals. Provide structured evaluations of employee performance at least twice a year Suggest and create job descriptions, screen candidates and make recommendations for any needed roles in addition to the existing team Project Management Define and execute multiple time-sensitive, large-scale projects to meet business objectives in defined time frames Anticipate potential bottlenecks, provide innovative solutions to troubleshoot challenges, and balance business needs with technical constraints Support expansion to other locations in Rwanda and across Africa Make recommendations to Andela leadership about what’s needed in setting up operations for future locations in your region Be part of a larger team to design and execute Andela’s growth strategy Leadership Sit in the Rwanda Leadership team (RX) and contribute to the strategic direction that will help meet the country goals and objectives. Influence key leaders and stakeholders recommendations on strategic organizational issues. Act as second in command in absence of the Country Director. Qualifications The key attributes for this role are: Strategic Thinking. You have a strong ability to think strategically and plan for the future. You are able to assess trade-offs, risks, opportunities, and can see the big picture clearly even while getting through the day to day hurdles. Operational Excellence. Whether in building your own company or previous experience working in operations at a company, you demonstrated expertise in designing and managing processes for scale, managing budgets, and building lasting systems for strong personnel management. Demonstrated ability to build and scale organizations or initiatives. You are entrepreneurial and creative, eager to find ways to develop talent, build a team, and set up a business for scale. You have strong business skills and will be comfortable engaging multiple teams who are core to the success of Andela. You have a natural ability to work across borders to connect with our global team to help scale our operations in Rwanda and around the world. Team building and cross-cultural skills . You should have significant experience leading strong teams; and you should be an expert at working with diverse groups of learners. It is also important that you have a demonstrated understanding of what it takes to build high performance teams and a best in class operations department. A deep commitment to our mission. We are looking for a leader with evidence of curiosity, and a deep commitment to lifelong learning. You will have demonstrated an ability and interest in creating large-scale change and impact. This could be seen through your involvement in building organizations, companies or non-profits and developing talent in some area that is meaningful to you. Ideal candidates for this role will have: At least 7-10 years experience in operations with 3 of those being in Management. Experience managing operations, including detailed budgeting and reporting, in a complex environment Proven experience establishing, implementing, and executing operational process in a ever-changing company Experience developing and managing a culture of continuous learning and improvement Experience managing and coordinating teams to deliver on a tight schedule Work and living experience in emerging markets, particularly in Rwanda or elsewhere in Africa Record of strong academic performance from a leading undergraduate and, if attended, graduate institution Experience at start-ups a plus, but not required EPIC Values Alignment Demonstrable commitment to the learning & development of people and technology The ability to learn new things fast enough to amaze your friends and family Benefits & Compensation Full-time compensation Full medical coverage Breakfast, lunch and snacks provided daily Beautiful working environment Opportunity to work with the brightest minds on the planet Oh, and a chance to change the world! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Introduction The purpose of the New Vehicle Sales Manager is to ensure an extraordinary client experience while creating client advocates. A New Vehicle Sales Manager will assist clients throughout the entire purchase and ownership experience while providing an excellent level of service. Specification Direct the sales team's focus, set goals, analyse data and motivate the team, streamline and improve the sales process. Achieve growth and sales targets by successfully managing the sales team Implement a strategic sales plan that expands the brand's customer base and ensures it's a strong presence. Assist the Dealer Principal in maintaining franchise operating standards Ensure satisfaction and retention of customers Develop the business and resources to achieve performance objectives Ensure optimisation of vehicles on premises and/or on order Maintain cost control in line with agreed objectives Create an environment where the sales department employees develop and excel Ensure departmental profit targets, maintaining margins and controlling of expenses as detailed in budgets and business plans Requirements Management & sales experience in the auto industry Excellent sales and negotiation skills & a good business sense Excellent communication and people skills Good planning and organisational skills The ability to work calmly under pressure. The ability to motivate and lead a team Namibian citizenship

Category Developer Home & Appliances -Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! What's this job all about? As a Category Developer at Jumia, you will be expected to have the ability to design and execute cross-sell and up-sell strategies to drive revenue into existing customers. The successful candidate will identify valuable partners, negotiate and close impactful deals, commercial and strategic business agreements, and manage the growth of resulting partnerships to drive revenue growth for Jumia and its vendors. The main challenges are described as below: Main Responsibilities Engage with the existing sellers on Jumia Enhance the vendors experience & vendor satisfaction Provide regular (weekly & monthly or as required) detailed activity reports. Develop and grow the category Organizing key commercial events such as Black Friday and Jumia Anniversary Always protecting and improving the customer and seller experience Building a very friendly user interface for our vendors and our customers by being deeply involved in all our Tech developments Work closely with the vendor support team & after sales to facilitate the vendor operations. Coordinate with other teams within the organization to ensure good operations. Track and route problems and requests and document resolutions. Required Skills & Qualifications Excellent communication skills. Attention to details. Ability to work hard and handle stress. Good problem solving skills. Prior industry experience in FMCG, tier 1 retail groups, top banking & consulting companies is a plus. Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

Key Account Manager Groceries - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! What's this job all about? As a Key Account Manager at Jumia,you will be accountable for the most important of Jumia KPIs: growth and profitability .T his position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs, and Category Directors across the group. You will focus on Groceries C ategory, managing end-to-end relationship for our top brands and vendors. From the very essence of commercial, operations or even co-organization of Jumia key commercial events, your scope will provide you will all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs The main challenges are described as below: Main Responsibilities Building strong link with C-Levels and account managers of our top brands and vendors. You should justify of a flawless understanding of the entire ecosystem as well as a tremendous network. You will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right products at the right prices Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship) Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment On-boarding 100% of your account’s products available Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category (ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO Required Skills & Qualifications Strong commercial skills Good analytical skills Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong inter-personal skills: Convince the people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 4 years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

Head of Jumia Global -Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! What's this job all about? As a Head of Jumia Global, you will be responsible for designing and implementing the strategy of the category. You will be accountable for the most important of Jumia KPIs i.e growth and profitability. This position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs and Category Directors across the group. You will focus on one or several categories, managing c-levels end-to-end relationship for our top brands and vendors. From the very essence of commercial, operations or even co-organization of Jumia key commercial events. Your scope will provide you with all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs. The main challenges are described as below: Main Responsibilities Building strong link with C-Levels and account managers of our top brands and vendors. You should justify of a flawless understanding of the entire ecosystem as well as a tremendous network. You will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right products at the right prices Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship). Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment. On-boarding 100% of your account’s products available Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category (ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO Required Skills & Qualifications Strong commercial skills Good analytical skills Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong inter-personal skills: Convince the people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 6+ years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

Key Account Manager Home & Appliances -Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! What's this job all about? As a Key Account Manager at Jumia, you will be accountable for the most important of Jumia KPIs: growth and profitability. This position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs, and Category Directors across the group. You will focus on Home and Appliances categories, managing end-to-end relationship for our top brands and vendors. From the very essence of commercial, operations or even co-organization of Jumia key commercial events, your scope will provide you will all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs The main challenges are described as below: Main Responsibilities Building strong link with C-Levels and account managers of our top brands and vendors. You should justify of a flawless understanding of the entire ecosystem as well as a tremendous network. You will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right products at the right prices Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship) Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment On-boarding 100% of your account’s products available Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category (ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO Required Skills & Qualifications Strong commercial skills Good analytical skills Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong inter-personal skills: Convince the people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 4 years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

Key Account Manager Computing - Jumia (Full Time) Jumia is Africa's leading internet company, with over 4,000 employees in 14 African countries. We have built winning businesses such as Jumia, Jumia Food, Jumia Travel, Jumia Pay and Jumia Services. It is led by talented leaders with a mix of local and international experience and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CDC. Founded in 2012, Jumia's mission is to change people's lives through the internet. We do this by building marketplaces that save customers money and time and create opportunities for vendors, and our other partners. At Jumia Ecommerce, we are building the largest & most loved shopping destination for Africans. Africa is home to the fastest growing economies in the world, offering huge opportunities in a vibrant and booming environment. This growth has enabled innovative businesses to flourish and this is where Jumia plays its role. We are looking for talented people with a passion for building businesses and for Africa, to join our team and embark on this exciting journey. What's this job all about? As a Key Account Manager at Jumia, you will be accountable for the most important of Jumia KPIs: growth and profitability. This position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs, and Category Directors across the group. You will focus on one or several categories, managing end-to-end relationship for our top brands and vendors. From the very essence of commercial, operations or even co-organization of Jumia key commercial events, your scope will provide you will all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs The main challenges are described as below: Main Responsibilities Building strong link with C-Levels and account managers of our top brands and vendors. You should justify of a flawless understanding of the entire ecosystem as well as a tremendous network. You will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts • Driving the growth by ensuring we have the right products at the right prices • Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship) • Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment • On-boarding 100% of your account’s products available • Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. • Building business plan for your category (ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO Required Skills & Qualifications Strong commercial skills • Good analytical skills • Great capacity to handle high stake negotiations • Structured and organized • Good with tools (excel & PPT, Salesforce.com would be a plus) • Resistant to stress • Strong inter-personal skills: Convince the people and your team that you are making the right decisions • Great ability to work in a fast paced and competitive environment • Flawless English communication • Experience over 4 years either in FMCG, tier 1 retail groups, top banking & consulting companies • Top Engineering, Business Schools & Universities (top 5 of your field for your country) • Proficiency in MS Office and google tools • Familiar with relationship management tools We Offer A unique experience in an entrepreneurial, yet structured environment • A unique opportunity to help build & shape a growing African ecommerce giant • The opportunity to become part of a highly professional and dynamic team • Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

Key Account Manager - Jumia (Fixed Term) - 6 Months Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! MainResponsibilities Buildingstrong link with C-Levels and account managers of our top brands andvendors. You should justify of a flawless understanding of the entireecosystem as well as a tremendous network. You will be the only one alongwith country managing director & CCO to represent Jumia in front ofthose key accounts Driving thegrowth by ensuring we have the right product at the right price Making sureyour accounts are matching key operational KPIs (out of stock and time forhaving the products ready to ship) Ensuring weanticipate sourcing through brand product roadmaps as well as we replenishfast enough missing strategic assortment On-boarding100% of your account’s products available Organizingkey commercial events such as Black Friday, Jumia Anniversary, etc. Buildingbusiness plan for your key accounts to ensure we grow them in a structuredway. RequiredSkills & Qualifications: Strong commercialskills Bilingual: English and French fluent (speaking and writting) Greatcapacity to handle high stake negotiations Structuredand organized Good withtools (excel & PPT, Salesforce.com would be a plus) Resistantto stress Stronginter-personal skills: Convince the people and your team that you aremaking the right decisions Greatability to work in a fast paced and competitive environment FlawlessEnglish & French communication Experienceover 1 year as a commercial TopEngineering, Business Schools & Universities (top 5 of your field foryour country) Proficiencyin MS Office and google tools Familiarwith relationship management tools We offer: A unique education in launching and scaling newinternet concepts Become part of a highly professional and dynamicteam working around the world An unparalleled personal and professional growthas our longer-term objective is to train the next generation of leadersfor our future internet ventures .

Project Manager - Jumia Food (Full time) Qui sommes-nous : Avec près de 3 000 employés répartis dans 25 pays africains, Jumia Group est un incubateur de premier plan pour le e-commerce en Afrique. Jumia, Jumia Food, Jumia Market, Jumia Travel, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services sont autant d’entreprises qui font aujourd’hui notre renommée. Nous nous évertuons à recruter des manageurs talentueux issus des meilleurs écoles et universités. Axa, Goldman Sachs, MTN, Orange, MTN, Millicom et Rocket Internet sont nos investisseurs. L’Afrique est LE continent en pleine croissance pour le digital aujourd’hui, offrant d’excellentes opportunités dans un environnement qui bouge tous les jours. Sa croissance économique a permis à des business innovants de se développer, et c’est là que nous intervenons. Nous cherchons à développer des équipes dynamiques, motivées, pleines de passion pour les marchés émergents et l’Afrique en particulier. Nous recherchons des candidats qui sont entrepreneurs et veulent travailler dans le business internet. Missions : Gérer la relation commerciale avec un portefeuille de grands comptes (restaurants et entreprises) Prendre en charge les différents projets de l'expression du besoin à la validation finale Suivre la conception du projet (besoin client, spécifications fonctionnelles...) Piloter le projet en constituant, organisant, coordonnant avec le reste de l'équipe selon les demandes du client, budget, délais… Négocier avec les partenaires afin de livrer le projet au niveau de qualité attendu par le client Gérer et anticiper les risques et les aléas sur le projet Communiquer sur l'avancée du projet (qualité / coûts / délais) et assurer le reporting Assurer le suivi auprès des clients Profil recherché : De formation supérieure, grande école d’ingénieurs ou de commerceExpérience confirmée en gestion de projets dans le secteur idéalementBonnes capacités à gérer plusieurs sujets transversesSavoir m aîtr iser la gestion d'un projet, avec des objectifs de productivité, de qualité, de conformité et de délais.Esprit d’équipe et persuasion, Rigueur et persévérance Ce que nous vous offrons : Une formation exceptionnelle dans le lancement et le développement de nouveaux concepts Internet Une équipe internationale dynamique, expérimentée et issue des meilleures entreprises et écoles mondiales Une croissance sans précédent, tant personnelle que professionnelle, car notre objectif à long terme est de former la prochaine génération de leaders pour nos futures entreprises Internet.

Position Summary The role of Manager, Procurement Applications - EMEA is to lead the deployment and provision of support for all procurement systems used by Hilton International at all properties in EMEA. In addition, the role will demonstrate expertise in supplier data management, supplier catalogues, item and product master list management and will interact with internal stakeholders to facilitate cost-saving initiatives, implement sourcing strategies, and maintain adherence to purchasing standards. The role also includes all procurement system support for properties and any external stakeholders. What will it be like to work for Hilton? With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. What will I be doing? Deployment: Oversee and actively engage in the procurement system application roll-out for all EMEA properties Ensure that project management tasks are performed in an organized manner, by using MS project that enables successful and timely deployment Provide expertise to ensure processes are in place to identify requirements (tax treatment and category ID mapping etc.) and manage content data as related to suppliers, classifications, taxonomy schema, business attributes, tax type identification and setup within BirchStreet Onsite property visits prior to, during, after Go Live, and for the first month end support On-going Support: Ensure all user/ supplier queries relating to procurement applications originating from properties in EMEA are resolved in a timely manner Conduct regular meetings with all project stakeholders to obtain update on status of submitted user/ supplier queries Provide guidance on complex queries and devise a path to resolution with appropriate team members Supervise property team members after new system implementations by identifying requirements, validating initial data files and correct tax treatment set up, developing test scripts, testing and training Review work done by team members related to customer adoption in order to support contractual obligations Ensure all relevant interfaces with existing systems/ vendors are functional and information is transferred accurately and in a timely manner Review and track communications for stakeholders regarding system enhancements, upgrades and queries including PTR follow up Develop training schedule and material, and direct team members to train users on existing systems to improve efficiency in day-to-day operations Oversee provision of Level 1 support to internal customers on Hilton's back-office system inclusive of problem detection, determination, troubleshooting, issue resolution and escalation, as necessary Process Improvement: Participate in the continued planning and development of technology-based solutions to enhance cost-savings, spend compliance and data management and integration Establish repeatable processes and procedures to deploy and support Supply Management Procurement services to all EMEA properties Become the recognized regional expert for deployed procurement solutions, supplier data management, and spend and savings planning and reporting Prioritize enhancements to existing systems and processes and communicate initiatives to all stakeholders Identify training needs and develop training methodology to be shared with team members. Oversee development of training material that can be shared amongst team members and customized for properties as needed Streamline business processes to maximize efficiency and effectiveness within the department Reporting: Perform analysis of CRM activities to identify trends, document enhancement requirements and provide management with timely reports Create, analyze and summarize ad-hoc reports as requested by users/ leadership Management: Build relationships among EMEA HSM and other department's leadership to keep abreast with sourcing strategic initiatives Establish close communication links with the various stakeholders – Procurement, Finance, Accounting, IT, Internal Audit, Legal, Engineering, Field Operations, Hotel teams Manage effective working relationships with vendors and suppliers Manage departmental processes and procedures to ensure strategies and directives of departments are carried out in accordance with department and company objectives What are we looking for? Communication Excellent written and oral communications skills Presents information in a concise, well-organized manner Confident in communicating with a wide range of people, both inside and outside the hotel Teamwork and Relationships Supports the team & helps others when needed Develops constructive relationships at all levels within the organization Maintains effectiveness in situations of disappointment or high pressure Adapts willingly to change Planning Identifies priorities effectively, balancing importance, urgency and resources Manages time efficiently within tight schedules Drive and Resilience Works effectively and accurately with minimal direction Reacts quickly with determination and energy, whilst remaining calm and level headed in order to deliver results Desired Personal Attributes: Proven leadership capability Ability to work in a team-oriented, collaborative environment Demonstrated competence to manage multiple priorities and follow through on tasks to completion Work attitude that exhibits flexibility, drive, good judgment, dependability and ambitions High degree of demonstrable computer skills Adept at communicating complex ideas and concepts in a manner that is easily understood across the organization Excellent interpersonal skills Exceptionally self-motivated and directed Keen attention to detail Superior analytical, evaluative, and problem-solving abilities Growth demonstrated in continuous ongoing education and training in applicable topics What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton. Required qualifications: Significant procurement or supply management experience Significant functional experience with ERP and B2B systems Significant MS Suite experience Functional knowledge of purchasing systems (BirchStreet, Sun Purchasing & Inventory, Check SCM and EAM, Fidelio, etc.) Functional knowledge of various global back office financial systems (PSFT, Sun, Navision) Good knowledge of supplier, item, and product master lists BA/ BS/ Bachelor's degree or equivalent Additional requirements: Up to 50 % travel; business fluency in English Preferred qualifications: Extensive procurement or supply management experience, preferably in hospitality Extensive functional experience with ERP and B2B systems, including PSFT Order Management module Extensive MS Suite experience, including Visio Extensive experience in deployment strategies, change management, application support and file exchange technologies Prior Marketplace Administration experience utilizing "BirchStreet' Procurement software, and functional knowledge of other purchasing systems (Sun Purchasing & Inventory, Check SCM and EAM, Fidelio, etc.) Functional knowledge of various global back office financial systems (PSFT, Sun, Navision) Expert level knowledge of supplier, item, and product master lists MS/ MA/ Master's degree or equivalent Extensive management/supervisory experience Additional requirements: Up to 80 % travel; business fluency in English and at least one other European language Brand: Hilton Corporate

Introduction The Team Manager contributes to the organisation's goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results. Specification Job Objectives/Outputs Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Rectify non-conformance and performance variances within the team as a high priority. Continuously assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up to‐date and current information. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results. Coordinate individual team member's work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, follow‐up on, review and agree to work activities of team members in accordance with operating procedures to contribute to the Management Control System. Identify practices for improvement and make recommendations to functional Business manager/General Manager for consideration. Ensure team members are knowledgeable about Telesure products and service standards. Collect and submit reports specific to team data as part of the Management Control System. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix. Ensure that the team is correctly staffed and timeously complete the requisition for recruitment and recruit for the right skill (experience, ability, competence). Manage suppliers/insurance portfolios in accordance with business requirements and operating procedures to meet operational requirements. Participate in adhoc projects and improvement processes Communicate and collaborate with other teams within the department in order to improve and/or achieve the required operational results. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Essential: - Grade 12 with University entrance - A relevant 3 year Business or insurance industry related degree / diploma in management - At least 4 years or more in a Recoveries Or Third Party Liabilities environment and/or debt collection on uncontracted debt. Desirable: - LLB degree - The relevant and required FAIS Accreditation to act as a representative in the Short Term Insurance Industry - 3 years' experience at Team Manager level - 3 years' experience as an attorney specialising in crash/bash matters - 2 years' experience in customer services environment

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification Set performance goals Establishes approach Creates a learning environment Collaboratively establishes development plans Tracks performance Evaluates performance - holds regular formal discussions with each direct report to discuss progress toward goals and review performance; evaluates each goal, behaviour, knowledge, and skill area. Seek ideas and put into practical workable plan Appropriate use of authority and discipline Being fair and consistent and fair on all issues Not reluctant to address conflict situations The ability to get people excited about ideas Present ideas convincingly Develop and promote employees with potential Apply appropriate direction/support according to the level of development of staff Requirements Grade 12 plus 5 years' experience Ideal: A tertiary qualification plus 5 years retail experience Excellent communication skills Management skills Retail Sales experience

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification Management of sales team against budget Maintain and improve customer service standards Manage maintenance of merchandising standards Maintain and manage stock levels Marketing - arrange promotions; research market conditions; seek marketing opportunities etc Staff management - providing training, coaching and mentoring Security Requirements Aligning Performance for Success Merchant Mentality Leadership Management Skills 4 years Management Experience 8 Years Retail experience, specializing in apparel Adaptable to change in an ever-changing economic environment Matric Management courses/diploma will be an advantage Being a professional cyclist will be an advantage

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification Key Behaviours: Set performance goals Establishes approach Creates a learning environment Collaboratively establishes development plans Tracks performance Evaluates performance - holds regular formal discussions with each direct report to discuss progress toward goals and review performance; evaluates each goal, behaviour, knowledge, and skill area. Leadership - Effectiveness in bringing a group to accomplish a task and in getting ideas accepted, appropriate use of authority, the ability to exert reasonable discipline. The ability to build enthusiasm in others, through delegation or negotiation or salesmanship, the ability to organise and present material convincingly, having persuasion and appeal. Taking active steps to identify and develop the potential in others, in order to provide the company with effective staff with promotional opportunities. Requirements Merchant Mentality - Profit-mindedness, cost consciousness, interest in and aware of cost control and profitability, having the ability to recognise business opportunities and to relate costs to profit, having the desire to improve effectiveness and results. Management Skills - Effectiveness in thinking through and mapping out in advance one's own activities and those of a group in other words forecasting. The ability to organise one's own activities and to delegate by knowing when, to whom and how to delegate, how to use staff effectively and at what levels decisions can be best be made, the ability to use both people and things effectively as resources. Verbal Communication - Expressing ideas effectively (including non-verbal communication) in individual and group situations. EDUCATION Min: Grade 12 plus 5 years' experience Ideal: A tertiary qualification plus 5 years retail experience

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification Management of sales team against budget in apparel department Maintain and improve customer service standards Manage maintenance of merchandising standards Maintain and manage stock levels Marketing - arrange promotions; research market conditions; seek marketing opportunities etc Staff management - providing training, coaching and mentoring Security Requirements Aligning Performance for Success Merchant Mentality Leadership Management Skills Verbal Communication Management experience in retail environment Adaptable to change in an ever-changing economic environment Matric Management courses/diploma will be an advantage

Content Design and Engagement Manager- Jumia Services (Full-time) Who we are: Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality. background:white;vertical-align:baseline'> Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently lookingfor talented people with a passion for emerging markets and Africa to join ourteam and embark on our exciting journey. Content Design and Engagement Manager Description: Highly involved in developing graphics and layouts for data and concept illustrations Communicate operational information and ideas through visual and audio communications using text, images and video content Engaging communities with the use of best engagement practices including collaborative events, written communications through different means Ensuring communication according to Jumia Services KPI priorities Building positive relationships leading to high level of collaboration and commitment from all sides Understand the audience and build an engagement plan in line with the JS vision for them Design easy to understand, catchy artwork to communicate information and ideas in English, Arabic and French Ensure and propagate Jumia Services Vision through all means of communication like FB Workplace, emails, printed posters, verbal engagement at events, etc. Prepare and execute the Communication Calendar prioritising key areas with respective business owners Create and manage Event Calendar for events such as collaborative joint business planning with Partners, formal meets, informal events like joint business planning, sports matches, etc. Engage and improve community participation in engagement initiatives like Partner Satisfaction survey, DA Happiness survey, educational toolkit, etc. Prepare drafts of material based on an agreed brief and align circulation Create reporting to demonstrate effectiveness of engagement clearly Profile and skills required : Highly motivated and energetic person with exceptional communication skills Must be well versed in English, Arabic and French. Experience Range 0-2 years Must be able to work independently with little guidance and drive given projects to completion Have exceptional creativity and innovation Well-versed with design and photo-editing software Excellent time management and organisational skills with attention to detail What we offer : A unique experience in an international, entrepreneurial, yet structured environment Unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet service lines The opportunity to be part of a team full of talented people with the best backgrounds.

Introduction Execute and manage dialler strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters. Specification Operational/ Technical Abilities Deliver effective dialing strategies to enhance the success of multiple outbound campaigns. Execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters. Reporting To provide accurate dialler analysis and MI, making recommendations for optimizing KPI's and enhancing campaign success. Ensure that the MI is accurate and timely - and is understood by all stakeholders. Advising senior management on best strategies to maximize use of the dialler and lists available. Identify possible needs for improvement in processes, learning and systems and refer them to senior management. Reporting analysis of campaigns to ensure optimum performance. Design tracking methods to ensure that identified issues are adequately addressed within appropriate time frames. Develop, analyze and distribute statistics and identify trends to help determine the need for strategy changes and/or training. Responsible for day-to-day administration and monitoring of predictive dialler system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies. Strong analytical skills required, including an extensive understanding how to interpret department business needs and translate them into operational requirements. Work with supplier of our dialler software to ensure complete optimzation of dialler function as well as best use of data provided. (Noble) Liaise with colleagues in campaign department to ensure correct selection of key data and creation of dialing lists for outbound campaigns. Analyze the quality and quantity of leads available to us across campaigns, planning monthly calling patterns appropriately. Optimize resource and KPI achievement through monitoring and managing real-time adherence. To drive productivity through use of the dialler systems and associated tools and software Requirements Matric Proficient in MS Word, Excel, Visio and MS Project. Previous dialler knowledge or 1 year Campaign knowledge.

Introduction The department is accountable for supervising the business conduct of micro insurers and other financial services entities operating in the "micro" or "access product" space. The person appointed in the role will be expected to assist the department to monitor compliance with the provisions of the Financial Sector Regulation Act, 9 of 2017 (FSR Act) and other relevant financial sector laws to ensure a sound and efficient micro institutions industry. The person appointed to this position will report to the Manager: Micro and Access Product Institutions. Specification Assist the Manager and Head of department in the development and implementation of an effective and efficient conduct of business supervisory framework for micro institutions, based on the Treating Customers Fairly (TCF) approach; Assist the Manager and Head of department by recommending and implementing changes to the regulatory framework and policy within the FSCA; Monitor compliance with legislation and ensure that unfair treatment of customers by Micro and Access Product institutions is attended to; Responsible for coordinating and conducting on-site inspections, and ensure that matters emanating from the inspections are attended to timeously; Conduct research, coordinate and manage project based activities, and provide support to the Micro and Access Product Institutions team; Assist the Manager and Head of department in establishing, implementing and maintaining proper quality management and control procedures in the department; Assist the Manager and Head of department in preparing and providing inputs to all statutory and supervisory reports; Liaise with internal and external stakeholders in respect of regulatory and supervisory matters; Actively participate in and contribute to industry and FSCA committees as and when required; Perform administrative and other supervisory activities delegated by the Manager and Head of department. Requirements A Bachelor's degree in Commerce/Law or related field, coupled with at least 3-4 years' work experience, preferably in the financial services industry. A good knowledge and understanding of micro institutions and access products in the financial sector is required.

Introduction The department is accountable for supervising the business conduct of micro insurers and other financial services entities operating in the "micro" or "access product" space. The person appointed in the role will be expected to assist the department to monitor compliance with the provisions of the Financial Sector Regulation Act, 9 of 2017 (FSR Act) and other relevant financial sector laws to ensure a sound and efficient micro institutions industry. The person appointed to this position will report to the Manager: Micro and Access Product Institutions. Specification Assist the Manager and Head of department in the development and implementation of an effective and efficient conduct of business supervisory framework for micro institutions, based on the Treating Customers Fairly (TCF) approach; Assist the Manager and Head of department by recommending and implementing changes to the regulatory framework and policy within the FSCA; Monitor compliance with legislation and ensure that unfair treatment of customers by Micro and Access Product institutions is attended to; Responsible for coordinating and conducting on-site inspections, and ensure that matters emanating from the inspections are attended to timeously; Conduct research, coordinate and manage project based activities, and provide support to the Micro and Access Product Institutions team; Assist the Manager and Head of department in establishing, implementing and maintaining proper quality management and control procedures in the department; Assist the Manager and Head of department in preparing and providing inputs to all statutory and supervisory reports; Liaise with internal and external stakeholders in respect of regulatory and supervisory matters; Actively participate in and contribute to industry and FSCA committees as and when required; Perform administrative and other supervisory activities delegated by the Manager and Head of department. Requirements A Bachelor's degree in Commerce/Law or related field, coupled with at least 2-3 years' work experience, preferably in the financial services industry. A good knowledge and understanding of micro institutions and access products in the financial sector is required.