240 Management Consultancy jobs

Introduction One of South Africa's high performing, technology led providers of customer management collection solutions is looking for Credit Consultants on a fixed term basis to review all relevant documentation for account applications and to determine the applicant's income as well as evaluate whether the credit management requirements are met. Specification Technical and Behavioural Advanced MS Office package (Powerpoint, Excel and Word) Excellent interpersonal skills Ability to set high standards of quality and monitor own productivity, aligned to policies and procedures Team player Excellent written skills, writes in a clear, well-structured and logical way Excellent verbal skills, clear, understandable, appropriate tone, probes for further information for greater understanding of a problem Attention to detail is essential Manages time effectively Focuses on customer needs and satisfaction Works productively in a pressurised environment Requirements Minimum Requirements: Matric with Mathematics or Accounting essential 3 Year degree or currently studying towards a 3 year degree advantageous 1-2 Years' experience in Credit Management involving client portfolio management 1 Year customer service experience in Credit Management FAIS accreditation advantageous Clear criminal, credit and qualifications record

Introduction Our growing company is currently in need of a responsible individual to fill the position of Senior Marketing Manager. Specification Day-to-day management of the sales team, ensuring optimum performance and achievement of sales targets. Drafting and implementation of marketing (incl. digital marketing) strategy. Preparation & implementation of marketing material Coaching and mentoring of staff Continuous evaluation of statistics and market research, and adapting the marketing strategy accordingly. Requirements Degree/ Diploma in Marketing or Business Management Proven 8 years' experience in a Marketing Management and/or Sales role

Operations Manager - Jumia Food (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Managing Jumia Food delivery, so that riders are optimally located, deliver on time, and are well presented. Creating an adequate team structure and managing various operational teams Managing the team’s efficiency and cohesion Managing a customer service team in processing orders and guaranteeing quick follow up of any issues and complaints. Supervise, coach and train workforce Creating an unparalleled environment for your team’s development and happiness Building structures and processes around all aspects of customer experience to increase efficiency. Revamping processes: Challenging established processes and implementing new processes to adapt to the fast growth of Jumia Food. Ensuring the quality of the measurement of selected KPIs hourly, daily, weekly and monthly Making sure that the operational key performance indicators are being exceeded - process time, fail rate, delivery time and net promoter scores Managing day to day operations and quality assurance KPIs Direct, optimize and coordinate full order cycle Ensuring constant evaluation and update of technologies and processes to ensure the exceptional customer experience. Meet cost, productivity, accuracy and timeliness targets Working closely with the Jumia central team to share and implement global best practices and achieve business objectives. Liaise and negotiate with 3PLs Required Skills and Qualifications Bsc. Degree (Business Administration, Logistics- supply chain, Economics,) Strong entrepreneurial skills, leadership and drive Experience in managing teams or large projects Excellent analytical skills and data oriented Proficiency in MS Office and Google tools Demonstrated ability to work in a fast paced and competitive environment. Three years' Experience or high level of comfort in logistics or operations Able to communicate to all stakeholders articulately. We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Operations Que Management Supervisor - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Manages and leads a team of employees providing encouragement, including communicating team goals, deadlines to team members, assessing performance and identifying areas for new training or skill checks. Acting as central point of escalation for issues identified by the vendor operations team and collaborate with other departments to resolve them. Responsible to QC the quality of team’s work and productivity. Ensures routines compliance and develop strategies to promote the team’s adherence to the company’s regulations, procedures and performance goals. Answers team member questions, helps with team member escalations and oversees team member work for quality and guideline compliance. Use business analysis to propose and drive projects that will enhance the vendor experience. Support vendor management team on other activities related to processes, templates and continuous improvement. Provides help to management through reporting that keeps the management updated on team performance. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Communicates concerns and policies among management and team members. Conducts team meetings to update members on new inputs, best practices and continuing expectations. Provides quality vendor support, including interacting with vendors, answering vendors’ inquiries and effectively handling vendors’ complaints and escalations. Required Skills & Qualifications Excellent leadership and interpersonal skills; ability to collaborate, persuade, communicate and motivate others. Ability to work independently and multi-task in a fast-paced environment. Strong reporting background and ability to build reports independently 2 - 3 years of equivalent work experience in e-commerce industry. Excellent command of Microsoft office suite (Outlook, Word, Excel, PowerPoint). Problem solving skills to solve problems effectively and creatively while maintaining a high level of flexibility, professionalism and integrity. Familiarity with vendor operations e-commerce environment We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Operations Developer - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Byjoining the operations team, you will be steering all processes that aim atproviding our vendors and customers with best in class online shopping andselling experiences. Your role can vary from direct interaction with customersor vendors, monitoring and building customer/ vendor interaction trackingtools, providing recommendations to improve current processes to coordinatingwith other teams (commercial, finance, logistics, warehousing ..etc) on theexecution of new projects. Thesepositions offer the most growth to the pool of talent. We expect best performersto be the next wave of Customer Operations Managers, Vendor OperationsManagers, COOs and MDs across the group. Areas ofResponsibility may also include Handle all escalated vendor & customer issues withthe objective of resolving within set SLA period. Identify the root cause of any customer or vendor issueand highlight them to the relevant area or department of thebusiness. Lead & Implement Vendor & CustomerExperience projects across the organization. Work on processes & technology to enhance vendor &customer experience Communicate all process; client changes andnotifications to contact centers agents in a timely manner and managetheir performance. Provide subject matter expertise support to agents. Motivate the team to provide first class service to allour vendors and customers Requirements& Qualifications: Excellent multi-tasking andanalytical skills Familiar with relationshipmanagement tools Proficiency in MS Office andgoogle tools Clear communication andreporting capabilities Team management and leadershipsskills Data oriented Over 1 year experience incontact centers management or customer/vendor experience WeOffer: A unique experience in aninternational, entrepreneurial, yet structured environment An unparalleled personal andprofessional improvement as our longer-term objective is to train the nextgeneration of leaders for our future internet service lines The opportunity to be part of ateam full of talented people with the best backgrounds

Key Account Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous développez de fortes relations avec les gestionnaires de nos plus grandes marques et nos meilleurs vendeurs. Vous justifiez d’une compréhension parfaite du marché et bénéficiez d’un réseau important. Avec le CCO & le CEO, vous représentez Jumia auprès de ces comptes clés. Vous conduisez la croissance du volume de vente de vos comptes clés en garantissant que Jumia a les meilleurs produits au meilleurs prix. Vous vous assurez que vos comptes maintiennent une performance opérationnelle optimale dans la gestion de leur stocks, de leur vitesse d’expédition et de la qualité de leur produits. Vous positionnez Jumia comme partenaire privilégié dans la feuille de route produit des marques et des vendeurs afin de garantir le meilleur assortiment de produits sur le site. Vous gérez la participation de vos comptes clés aux événements commerciaux tel que Black Friday. Vous construisez en collaboration avec vos comptes clés des business plan et en en assure le suivi régulier. Vous participez à la monétisation de l’entreprise à travers la vente de services marketing à valeur ajoutée. Vous exécutez les processus de suivi de la performance commerciale et oeuvrez à leur amélioration. Compétences & expériences requises : Appétence commerciale forte avec au moins un an d’expérience (Commercial, Consultant, Ingénieurs). Compétences en négociation avérées lors d’expériences professionnelles antérieures. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Compétences analytiques requises : vous prenez des décisions sur la base de données quantitatives. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Indépendant, vous savez apprendre par vous même. Polyvalent, vous savez collaborer avec des équipes diverses. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Grandes écoles de commerce, d’ingénieurs et université (Top 5) Excel & Power Point requis. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.

Team Leader - Jumia Services (Full-Time) Who we are: Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Jumia Services is the Logistics Marketplace company of Jumia. Themission of Jumia Services is to create a connected and integrated networkof service providers, which addresses in the best cost/quality ratio the needsof millions of sellers and customers of Jumia. Our vision is to simplify andexpand the accessibility to e-commerce products and services ina convenient and trustworthy way to our customers with focus ontechnology, community management of logistics marketplace and managingoperational quality. Africa is one of the fastest growing economies in the world, offeringexcellent opportunities in a vibrant and booming environment. Its economicgrowth has enabled innovative businesses to flourish and this is where Jumiasteps in. We are currently looking for talented people witha passion for emerging markets and Africa to join our team and embark onour exciting journey. Team leader Description: Creating an inspiring team environment with an open communication culture Setting clear team goals Delegating tasks and set deadlines for your internal team Oversee day-to-day operation Monitor team performance and reporton metrics Profile and skills required : Education : Engineering and Business Schools (BAC+3/5) Good knowledgein english, Excel is a must Experience :already an experience in logistics/supply chain or e-commerce is a plus Entrepreneurship mindset, results oriented What we offer: A unique experience in an international, entrepreneurial, yetstructured environment Unparalleledpersonal and professional growth as our longer-term objective is to trainthe next generation of leaders for our future internet service lines Theopportunity to be part of a team full of talented people with the best backgrounds.

Our client is a technology–driven Capital Market Investment Mediator [CMIM] and a thoroughbred in share registration business in Nigeria. We have over 40 years of share registration experience in the Nigerian Capital Market and this has afforded us opportunities to participate in various offers, including IPO, Right Issue, Debenture and State Government Bonds. Job Profile The ideal candidate will be expected to create business policies and standard operating procedures across risk, control and compliance in a way that is effective, efficient and trustworthy to enable the Board and Management make smart decisions based on approved portfolios. S/he will be saddled with the responsibility of apply risk management practices as an enabler to achieving the business strategic objective as well as  drawing up and reviewing the organization policies to identify likely risks and proffer possible solutions to identified risk, to create and disseminate risk profile, risk measurements and reports to stakeholders having kept yourself abreast of the developments within or outside of the company as well as evolving best practices in compliance to ensure zero infraction. Key Responsibilities Oversee control systems to prevent or deal with violations of internal policies Evaluate the efficiency of controls and improve them continuously Revise procedures, reports etc. periodically to identify hidden risks or nonconformity issues Draft, modify and implement company policies Assess the business’s future ventures to identify possible compliance risks Keep abreast developments within or outside of the company as well as evolving best practices in compliance control Prepare reports for senior management as appropriate To assess risk throughout the organization and in addition quantify risk limits To maintain adequate and effective Enterprise Risk Management (ERM) program thus ensuring the organisation is in full compliance with all regulations, rules and internal policies, procedures and processes. Responsible for promoting risk culture To assure achievement of the company’s objectives in operational effectiveness, and efficiency. To advise on directing capital to projects based on risk To create and disseminate risk profile & risk measurements and reports to stakeholders. Prepare & present quarterly Board Risk Management reports to Board. Conduct RCSA exercise to re-assess inherent risk & also identify potential & emerging risk. To ensure and  drive security strategies, policies/standards, ensuring the effectiveness of solutions, providing security-focused consultative services, strategic, tactical direction and consultation on information security and compliance To provide expertise and assistance to ensure the company infrastructure and information assets are well protected.  Provides strategic and tactical direction and consultation on information security and compliance. To also select and implement appropriate tools for necessary surveillance and monitoring of the company’s computing environment. To work with the HR and other internal departments to facilitate information security risk analysis and risk management processes and to identify acceptable levels of residual risk. To also communicate and educate periodically IT and other member of staff about security policies and industry standards, and provide solutions for enterprise/business security issues.

Vendor Support Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure Descriptif du poste: Responsable de la Hotline Vendeur Mailing aux vendeurs et informations Traitement des requêtes et réclamations vendeurs Gestion du chat sur Seller Center Gestion du stock et rupture de Stock Envoi et suivi du VNPS Profil recherché: Esprit commercial et maîtrise des techniques de communications Sens du détail et aime le travail d'équipe Rigoureux, organisé, pragmatique, capacité d'adpatation rapide et ouverture d'esprit Maîtrise de l'excel Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises interne Apply for this job Link to this job Share this job Location Algeria Department Operations Job Title Vendor Support Agent - Jumia (Full Time) City Algiers Country Algeria

Introduction Assist technical Divisions in developing legally sound and concise regulations and technical standards; Manage and spearhead the formulation and approval of regulations and technical standards through a consultative process with the aviation industry in terms of section 157 of Civil Aviation Act, 2009( Act No. 13 of 2009) ("the Act"). Manage Secretarial support services of the Civil Aviation Regulations Committee (CARcom), a statutory Committee established in terms of section 157 of the Act. Provide regulatory and general legal support services to SACAA. Ensure that SACAA is protected against any legal risk by providing legal, regulatory and technical support services by drafting or vetting proposals for amendment of regulations and technical standards; drafting legal opinions, vetting of exemptions, vetting and drafting of contracts, advising on any legal matter; drafting and vetting of legal and non- legal documentation, provide legal support services in meetings when requested to do so by SACAA Divisions. Draft Board and Executive Committee submissions. Specification Regulation Development and provision of legal support services Draft/vet proposals for amendment of regulations and technical standards in line with the applicable legislation and International Civil Aviation Organization. Certify the proposals vetted and drafted by legal advisors. Facilitate and monitor the approval process of the regulations and adhere to deadlines. Drafting of board and Executive Committee submissions, draft monthly reports, analyse exemptions and provide legal advice thereto; Perform any other function for Legal Department when delegated to do so by the Senior Manager: Legal and Aviation Compliance and the Chairperson of CARcom; provide any legal advice when assigned to do so. Manage and oversee Civil Aviation Regulations Committee secretarial functions. Drafting and legal Opinions Research and draft accurate and legally correct legal opinions. Recommend the course of action to be taken. Consider the merits of the matter. Litigation Process Research the legalities pertaining to the matter and ensure that SACAA is protected against any legal risk that may arise. Coordinate, provide assistance to, monitor and guide the attorneys in the litigation matters. Drafting of Contracts Draft, vet, interpret and advise on contracts to ensure compliance and to protect the interests of SACAA. Management Guide and mentor Legal Advisors and Regulation Development Administrator. Manage and monitor the performance of Legal Advisors and Regulation Development Administrator. Constantly train Legal Advisors and Regulation Development Administrator. Manage all activities of CARcom and report to the Chairperson of CARcom effectively. The SACAA will process applications as soon as possible. If you have not heard from us within 90 days after your CV has been received by us, please consider your application unsuccessful. Employment equity candidates will be preferred. "All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting". Requirements B Proc or LLB; admitted as an Attorney or Advocate (with pupilage) and Legislative Drafting Certificate. 5 Years experience as Attorney or Advocate with relevant exposure to Interpretation of Statutes, Admin Law and Commercial Law in General. 5 Years Post Admission experience

Introduction To assist the department in investigating complaints of alleged contraventions of the Financial Sector Regulation Act and other sector laws whilst upholding the quality and integrity expected of the Financial Sector Conduct Authority. Persons appointed to these positions will report to the Manager. Specification Investigate complaints relating to contraventions of the Financial Sector Regulation Act and other sector laws; Ensure that regulatory action is taken when the contravention is confirmed; Liaise with investigators with regard to the investigation process; Deal with debarments of persons who have been found to have materially contravened the FSR Act and /or any sector law; Deals with regulatory action relating to honesty and integrity that require action in terms of section 9 of the FAIS Act and section 153 of the FSR Act; Deals with FAIS Ombud Determinations; Assists the Legal Counsel and Tribunal with compiling files and any other required information concerning appeals against suspensions or withdrawals; Deal with suspensions and withdrawals of entities authorised in terms of the FAIS Act; and Be able to perform administrative and other activities relating to the regulatory framework. Other Key Competencies: Candidates must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis, information gathering, communication skills (verbal and written), good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills. Good knowledge and/or experience of the functioning of the Financial Sector Regulation Act and other sector laws and knowledge of workflow system is essential. FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply. Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified. Requirements A Bachelor's Degree in Law or related field, with 3 to 5 years' working experience. Candidates must have an understanding of the Financial Sector Regulation (FSR) Act and other sector laws.

Introduction To ensure the smooth running of the allocated Sales Unit by compiling and implementing sales, marketing and promotional plans. Positively manage performance of all agents, as to meet and exceed sales targets, thereby ensuring growth and service delivery according to Bayport Financial Services business and operational strategy. Manage the relationship between the branch manager and agents. Specification Demonstrate the skills to review and assess a customer's relationship and experience associated with the company's pre-sale, mid-sale and post-sale product/service interaction and quality. The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication. Demonstrate the ability to plan, design and implement continuous improvement feedback processes. Ensure action against all relevant recommendations The ability to plan and implement the targeted development of staff and others within the Organisation. Demonstrate the ability to implement and / or manage the Organisations document handling process. To ensure that the documents are handled efficiently with no loss of critical components. Ensure that all SLA's are met. The ability to plan, implement and manage a facilities management policy and associated processes. This includes ensuring maintenance of assets. Demonstrate the ability to manage and maintain the infrastructure and or platforms that support day to day business operations. In addition demonstrate the ability to optimise and improve these to optimise Business operations. The ability to exhibit the behaviours and decision making ability associated with operational thinking. This includes thinking around efficiency, effectiveness, quality and cost. Through direct observation be able to monitor and direct operational performance. Demonstrate the requisite knowledge and savvy of the Organisation. The hierarchy structures and implicate communication channels. The ability to navigate the Organisational matrix. The ability to manage all activities associated with the origination of new clients. This includes adhering to SLA's, client satisfaction and other related processes. The ability to implement a process that forces the individual to constantly and consistently check the quality of the work outputs undertaken. It includes self -checks and the checking of others work. Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience. Demonstrate the ability to plan, implement and manage all processes that facilitate good client service. Ensure that all processes have a positive impact on client experience The ability to oversee the planning and control of resources across a value chain or business unit. This includes physical resources required to perform operations. As well as all staff and management. Requirements MINIMUM QUALIFICATIONS Matric and / or equivalent qualification EXPERIENCE AND KNOWLEDGE MINIMUM REQUIREMENTS Qualification in sales / marketing or management (certificate/ diploma) or 1 year sales experience 1 year in management or team leader role DESIRED REQUIREMENTS Direct marketing experience an advantage OTHER REQUIREMENTS Team Player Energetic and Enthusiastic

Introduction Botswana Ash (Pty) Ltd is a Soda Ash and Salt producing Company situated at Sua Pan in Botswana, approximately 180 km by tarred road northwest of Francistown. The Company employs over 500 employees of which close to 300 are unionised. Employees and their families live in Sowa Town, about 20 km from the plant site. The town boasts of recreational facilities, which include restaurant, tennis, squash, swimming and golf. There is also an excellent English medium pre-primary, primary and secondary school as well as public primary and junior secondary schools. Applications are invited from suitably qualified candidates for the position of Assistant Accountant. Specification To supervise sectional activities to ensure accurate, timely and efficient recording of accounting information in accordance with policies, procedures, targets and work schedules. The key tasks include but not limited to; 1. Cash management 2. Accounts payables 3. Accounts receivables 4. Compliance 5. Payroll 6. Asset accounting 7. General ledger management 8. Costing Requirements Education: Bachelor of Accounting, Finance or AAT Experience: A minimum of three (3) years post qualification experience in an accounting environment, of which at least one (1) year should have been at a supervisory position. Pre- Appointment Training: Computer Literacy, Supervisory development, Microsoft Office Suite, Accounting packages. Progress (level 1) towards professional accounting qualification (ACCA Part qualified F1-F9 completion, CIMA part qualification must have completed managerial stage E2, F2, P2, BICA part qualification, must have completed Professional stage)

Introduction Founded in 1912, Fraser Alexander has grown from humble beginnings to become a key player in the South African mining industry and in selected global locations. Fraser Alexander is a leading supplier of Mining services which include: Minerals Processing, Construction and Tailings. A solid and well respected brand in the mining services area is looking to attract key talents to add to its existing pool of highly sought after professionals. Specification This position exists to optimally manage a contract site within parameters e.g. SHEQ, production, maintenance and people management to achieve contract objectives. The incumbent will assume total responsibility for: Safety Management Ensure that the site is compliant to the Company's internal safety policies and procedures, is in accordance with legislative requirements and client requirements. Manage the enforcement of health and safety procedures in terms of training, communication structures and the provision of protective clothing and equipment. Coordinates and implements occupational health management programmes. Contract Management Interpret, implement and manage the contract. Liaise with client representatives regarding overall plant performance and quality standards. Manage the contract regarding volumes, quality and other specifications relevant to the final product and advise Senior Manager of any scope changes. Agree on month end quantities and ensure that invoices are submitted. Maintenance Management Ensure that the Company's/client's assets are maintained in a safe working condition and maintenance is managed cost-effectively. Manage critical spares and stock account and ensure that maintenance system is implemented and maintained. Managing the Team Select and appoint competent and passionate people, assign work, monitor performance, train and develop team members while creating a culture of high performance teams. Administration Complete all reports regarding safety, production, personnel, quality control and maintenance. Complete required ISO documents. Complete Incident/accident investigations. Maintain staff training records. Ensure disciplinary records are up to date. Generate personnel, financial, production and safety reports as required. Ensure all administration duties are performed to the Company's standards. Cost Control Manage and control budget as set by the contract. Manage the effective utilisation of the Company's/client's expenditures. Control and achieve site specific budget and manage overtime. Requirements QUALIFICATIONS Grade 12 A relevant tertiary qualification will be advantageous. EXPERIENCE 3-5 years applicable experience will be required. SKILLS, QUALITIES AND ABILITIES REQUIRED Strong negotiation skills. Financial and budgeting control skills. People management and motivational skills. Mentoring and Coaching skills. Good communication, conflict handling and interpersonal skills. Good quality control skills. Computer skills (MS Office). Strong problem solving and analytical skills. Project Management skills. Excellent networking skills.

Introduction Botswana Ash (Pty) Ltd is a Soda Ash and Salt producing Company situated on the Sua Pan in Botswana, approximately 180 km by tarred road northwest of Francistown. The Company employs over 450 employees of which close to 300 are unionised. Employees and their families live in Sowa Town, about 20 km east of the factory. The town boasts excellent English medium pre-primary, primary and secondary schools as well as government run primary and junior secondary schools. In addition, there is a company run private clinic for Botash employees at the factory as well as a private clinic and a government run clinic at the township. Recreational facilities include tennis and squash courts, swimming pools, recreation clubs as well as an 18- hole browns golf course. Applications are invited from suitably qualified candidates for the position of: 1.SALES AND MARKETING MANAGER Specification Job Summary: Reporting to the Managing Director, the incumbent will manage the overall marketing and sales function of the company business and will be responsible for ensuring correct and effective projection of the Company image, values and culture. To this end, the key performance areas will include the following: - Development and implementation of the Company's marketing strategy, Optimising of cost to serve and pricing, Providing a technical Marketing Service, Formulating and ensuring adherence to sales and marketing policies, Optimising the distribution chain, Developing and monitoring effective sales systems, Maintaining existing customers and exploring further market opportunities, Gathering marketing intelligence, Transitioning some segments from business to business to business to consumer, Growing the company's market share in flagship products. Requirements Requirements Bachelor's degree in Business Management, or Commerce, or Marketing plus ten (10) years sales/commercial experience, of which five (5) should have been in business to business marketing at a senior management level.

Introduction We're urgently looking for a Head of Commercial Partnerships to sit within our EBS team at our Head office. Developing a detailed knowledge and understanding of every aspect of the Fundi product and services, the incumbent will relentlessly pursue new strategic partnerships while maintaining the existing partnerships with the objective of growing the company's customer base and commercial revenue streams Specification The Head of Commercial Partnerships will be responsible for planning and implementing a coordinated national strategy to attract, grow and retain high value commercial partnerships. Crucial to the success of the strategy will leveraging relationships including, supplier, association and other strategic relations across different sectors ensuring that these partnerships align with overall business objectives and targets. The incumbent will work closely with the Sales, Product, IT, Projects and Marketing teams to drive high quality customer outcomes and significant profitable business growth. This position will also be responsible for analysing and interpreting sales/profit, industry, distributor and competitive data to support strategy. Requirements The successful candidate will have a strong experience in a similar senior-level commercial partnerships role and will be able to meet the following key criteria Relevant tertiary qualification Good understanding of commercial principles around costing and estimation Exceptional business acumen Exceptional stakeholder engagement and management both internal and external ROI evaluation profitability and review of existing and new commercial partnerships Drive appropriate marketing campaigns, events and materials aligned to strategy Highly self-motivated and ability to work autonomously to manage competing deadlines Teamwork and leadership skills Strategic thinker with an analytical mind and strong problem-solving skills Strong negotiation and influencing ability A market, sales and customer focus in order to create and seize opportunities and to make customers and their needs a primary focus. Work to reinforce a market, sales and customer focus. Exceptional presentation and communication skills Experience in financial services industry will be an added advantage

Introduction Our client an outstanding contact center and Business Process Outsourcing (BPO) Company seeks to hire determined Call Center Managers. S/he will tasked with the daily running and management of the Centre through the effective use of resources. Key Role : Strategy Formulation, customer experience targets as well as planning areas of improvement or development, Coordination & Motivation motivate Call Centre staff and may manage staff recruitment Specification Planning and implementing call center strategies and operations; improving systems and processes; managing staff. Organizing staffing, including shift patterns and the number of staff required to meet demand Develop objectives for the call center's day-to-day activities and managing the daily running of the call Centers including effective resource planning and implementing call Centre strategies and operations Developing customer journeys and shaping of customer touch points to drive customer conversion rates across all stages of engagement. Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers. Drive the development of a customer service culture across the organization, supported by effective policy and process frameworks and responsive Customer insight and analysis, and reporting and measurement against KPIs: driving end to end customer feedback management strategies, Customer satisfaction index as well as complaints Management. Accomplishing call center human resource objectives by recruiting, selecting, orienting, assigning, coaching, counseling, and disciplining employees; administering scheduling systems. Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions. Prepares call center performance reports by collecting, analyzing, and data and trends. Advise the Senior Executives on customer satisfaction measures, customer experience strategies, programs, initiatives and emerging issues to enable customer-centric strategic decision processes and major or critical issues response Setting and meeting performance targets for speed, efficiency, sales and quality. Maintaining up-to-date knowledge of industry developments and involvement in networks. Assume responsibility of budgeting and tracking expenses. Requirements Holder of a business related/ relevant degree At least 3-5 years plus leadership experience in a call center Must have managed teams i.e. Team leaders and Agents Must have managed busy operational environments Candidates working within the Telecommunications, Financial, Banking industries are encouraged to apply. IT skills including familiarity of CRM solutions service principles and practices Solid understanding of reporting and budgeting procedures Strong leadership and people management Project management experience mandatory Customer service Management mandatory Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Introduction This position is based in our HR: Training and Development department at our head office in Parow Industria, Cape Town. PURPOSE OF THE JOB To initiate, drive and implement skills development for all employees of the company, in accordance with the agreed Skills Development and BEE plan. Specification Assist in the drafting of the WSP and Annual Training Report (ATR) Participate in relevant W&R SETA projects and ensure all SETA Regulations are adhered to Represent PEP at W & R SETA activities (including networking) Process claims for reimbursement of funded interventions and monitor cost accounts Monitor and update SETA systems as required Recommend and drive learning initiatives and practices that contribute to BBBEE compliance Maintain and manage correct record keeping for input for BBBEE Audit Report on training progress against plans and make recommendations as required Accurate information is captured in SAGE and reported on timeously Ensure 'best practice' compliance of PEP to legislative guidelines associated with learning and development Support other T&D sub-departments when required Ad hoc projects and duties as required Requirements Relevant diploma or degree in HR, Training and Development At least 3 years experience in training and development Experience in Skills Development Facilitation and knowledge of SETA's Computer Literacy: MS Office and Google Competencies required: Planning, Organising and Control, Detail orientation, Ability to build and maintain relationships, Learning orientation, Empathy, Problem assessment, Communication skills, Service orientation and Ability to work under pressure

Introduction Africa Personnel Services is currently looking to recruit a mine engineer / assistant GM for one of our clients in the mining industry. Specification Key performance areas: Safety, health, housekeeping of the mining area as well as the areas where work is performed Provide short, medium- and long-term production planning Drill and blast holes designed to suit the plant requirements and shift production requirements Provide Drill, Blast, load and hauling daily, weekly and monthly report Ensure the safe and efficient development of the mines and other surfaces and underground operations Overseeing infrastructure projects (water, compressed air, facilities) and ensuring that operations run smoothly. Monitoring underground activities Overseeing general mining activities Ensuring the safety of mining equipment and monitoring mine equipment assessments Managing monthly budgets and keeping detailed records Supervise/assessing all the personnel Accumulate shifts for obtaining blasting tickets Do daily inspections of mining work sites including safety assessments Ensure all statutory requirements are fulfilled with regards to equipment and other responsibilities Setup and attend meetings as required, be well prepared and an active participant Attend to all administrative duties as required (time-sheets, record keeping, minutes of meetings, pre-use inspection list, planned maintenance and explosives) Ensure company rules and procedures are adhered to Assist GM with duties as assigned Carry legal responsibility for the mine Identify, communicate and mitigate risks Key responsibilities: Primary: Safety, health, risk and housekeeping Planned production Pre-use inspections Infrastructure development Procurement and stockholding Upkeep of rules and procedures Preparation and attendance of meetings Record keeping Administrative duties Quality control Management of subordinates Stakeholder management •Statutory responsibilities Secondary: •Couching and skills transfer to subordinates •Continuous improvement of work environment and activities •Participate in management group activities Requirements Critical competencies: •Hon BSc (Mining Engineer) •A minimum of 3-5 years working experience in a mine planning and mine production environment. •Proven ability to plan and manage/achieve production targets •Proven ability to manage people and equipment to optimize profits Technical: •Computer literacy skills in MS Office •Experience in managing relationships with stakeholders and sub-ordinates, contractors and other service providers •Excellent in English, both verbal and written

Drop Shipping Agent - Jumia ( Fixed term) Jumia est le leader panafricain desplateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer lequotidien sur le continent africain en utilisant la technologie comme moyen defournir des produits et services innovants, utiles et abordables auxconsommateurs, tout en aidant de nombreuses entreprises à atteindre cesderniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi uneplace de marché (qui connecte consommateurs et vendeurs), une plateformelogistique (qui permet d’envoyer et de livrer les colis des vendeurs auxconsommateurs) et nos services de paiement (qui facilitent les transactionsentre nos différents membres). A travers ces plateformes, lesconsommateurs peuvent accéder à un large éventail de produits et de services,physiques et digitaux : mode, électronique, beauté mais aussi réservationd’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 payscouvrant 6 régions africaines, Jumia est riche de talents, locaux etinternationaux, qui composent ses équipes à différents niveaux. Soutenue pardes investisseurs de premier rang, la société s’engage à créer un impactdurable en Afrique tout en offrant des opportunités uniques dans unenvironnement en pleine croissance : création d’emplois, acquisition etdéveloppement de nouvelles compétences, avec des responsabilités horspair. Nous sommes toujours à la recherche detalents prêts à nous rejoindre et à partager avec enthousiasme leur passionpour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions principales : réceptionner les commandes des vendeurs conditionner les colis (agraferles factures) créer les MU envoyer les MU à CBN par la voiture bleue Autres tâches connexes. Qualités requises Excellentsens relationnel Excellent niveau français ( parlé et écrit) Maturité professionnelle Autonomie Rigueur Sens de l’organisation et des priorités 1an d’expérience Bac+ 3 Notre offre : Acquérir une expérience unique dans un environnement de start-up de e-commerce de très haut niveau ; Faire partie d'une équipe très professionnelle et dynamique, travaillant dans le monde entier ; Un package salarial attractif ; Une croissance personnelle et professionnelle sans précédent, puisque notre objectif à long terme est de former la prochaine génération de leaders pour nos futurs projets internet.

Pick up station Manager - Tambacounda- Jumia - ( Fixed term) - Jumia est le premier groupe Internet (Le groupe internet leader) en Afrique avec déjà plus de 3 000 employés dans plus de 14 pays africains et d'énormes succès tels que Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs et Jumia Services. Il est dirigé par d’ingénieux leaders offrant une grande diversité de talents locaux et internationaux ; Avec pour sponsor MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de course en ligne grâce à une large gamme de produits : mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique a l'une des économies qui connaît la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis aux entreprises novatrices de prospérer et c'est à ce niveau que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions principales: l’accueil des clients la réception des colis à livrer lalivraison des colis aux clients l'annulationde certaines commandes la création de retours clients l'expédition des annulations et des retours clients (remise des colis au transporteur) la collecte du cash équivalent au montant des colis livrés la remise quotidienne du cash collecté aux banques/agents de collecte lapassation de commandes pour le compte de clients autres tâches liées à la vie d'une agence Qualités requises Excellentsens relationnel Excellent niveau français ( parlé et écrit) Maturité professionnelle Autonomie Rigueur Sens de l’organisation et des priorités Capacité à manager et à s’auto-manager 1an d’expérience Bac+ 3 Notre offre : Acquérir une expérience unique dans un environnement de start-up de e-commerce de très haut niveau ; Faire partie d'une équipe très professionnelle et dynamique, travaillant dans le monde entier ; Un package salarial attractif ; Une croissance personnelle et professionnelle sans précédent, puisque notre objectif à long terme est de former la prochaine génération de leaders pour nos futurs projets internet.

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification A minimum of five years previous management experience Own Vehicle Some tertiary qualification would be an advantage Golfing background would be ideal Requirements Uphold Company values Staff Management and Development General Management Duties MOD Responsibilities Retention Effective communication Supervises and oversee the MSO's and outdoor Officers in performing the following duties: Ball Service Irrigation Gardening Security Customer Service Cash up Access control Key Dimensions: Customer Service Orientation Energy and Self Motivation Teamwork Verbal Communication Problem solving

Introduction The Sales Manager contributes to the organisational goals by managing and coaching Sales Consultants to achieve business goals Specification To oversee and manage the outbound teams and function in line with company goals, objectives, policies and procedures. To ensure accurate Management Information: Analysis on trends Day to day reporting Monthly reporting Build, maintain and manage effective relationships with all internal and external stakeholders. To ensure compliance with all necessary fit and proper requirements. To implement, drive and monitor group strategy and operational efficiency . Maximization of customer retention. Responsible for all aspects of staff resourcing, succession planning, management and development, ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Requirements Level of Education: Essential: Grade 12 (Standard 10) RE1 FAIS Accredited Desirable: NQF level 4 Experience: Essential: 2-3 years customer service and/or sales and/or retentions experience within a call centre environment. 1-2 years people management experience Desirable: 1 year work experience in a Long term Insurance environment

Key Account Manager Media- Jumia (Full time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It isled by top talented leaders offering a great mix of local and international talents and is backed by MTN,Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is torevolutionize the concept of shopping by providing customers with the best online shopping experiencethrough a wide range of products categories including mobiles & tablets, computers,electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrant and booming environment.Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps In. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main responsibilities: Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Act as atrusted advisor to the Key Account to proactively drive adoption, upsell andretention Collaboratewith Key Accounts brands and their partners to develop clear businessobjectives, high impact Digitalmarketing programs and measurement of those programs Manage projectsacross cross-functional teams and with the client to ensure successful deliveryof those programs Presentfindings and results to Key Accounts client executives Act as aknowledgeable industry leader in online marketing, analytics, and targeting Improve andshare project management processes, standards, templates and best practicesboth internally andwith client teams white'> Who you are: Interest in delivering and supporting Jumia ina client-facing role Ability to excel in team environments Strong interpersonal and presentation skills Undergraduate or graduate degree in a technical orbusiness field Passionate about advertising, marketing, data,analytics and technology Required Skills : Degree preferably in Marketing, Business orEngineering 2+ yrs with Media or Agency experience Interest in client-side positions and digitalmarketing initiatives

Introduction To provide and manage the activities of the Business Centre Retirement Funds' complaints and queries team, which include but not limited to the following: handling of complaints and queries from multiple sources, redirecting of complaints to external stakeholders, regulatory authorities and internal FSCA divisions in accordance with relevant protocols and management of the debarment register. The person appointed to this position will report to the Departmental Head. Specification Oversee and manage the Retirement Funds' complaints and queries unit within the Business Centre; Assist with outreach projects, Assist with the development, implementation and maintenance of the appropriate internal policies; Handle complaints and enquiries; Engage with internal and external stakeholders with regards to the activities of the Unit; Manage the human resources of the team effectively and efficiently (train, monitor, lead, development and maintenance of performance standards for the team); Assist in managing the department's business plan and budget in line with FSCA guidelines; Attend to administrative and managerial responsibilities of the department as directed by the Departmental Head; Manage the processes of referral of matters that do not fall within the scope of the FSCA to external stakeholders; Prepare monthly trend analyses reports on matters handled by the Unit; Engage with key internal and external stakeholders to facilitate the closure of various matters and ensure adherence to service level agreements. Other Key Competencies: The candidate must demonstrate the following skills and attributes: A high level of judgement, confidence and decisive approach, effective communication skills, show a high level of judgement, the ability to analyse problems, the ability to gather information, problem solving and the ability to work under pressure, be able to interact effectively with senior staff, industry partners and stakeholders, and organise, lead and motivate a team in order to meet individual and work group goals, ability to work effectively under pressure whilst upholding an emphasis on quality. FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply. Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified Requirements A Bachelor's Degree in law or commerce. The candidate must have proven relevant and practical experience of at least 5 years within a financial services industry. A good understanding of the overall mandate of the FSCA and the various financial sector laws is required.

Introduction To ensure the smooth running of the allocated Sales Unit by compiling and implementing sales, marketing and promotional plans. Positively manage performance of all agents, as to meet and exceed sales targets, thereby ensuring growth and service delivery according to Bayport Financial Services business and operational strategy. Manage the relationship between the branch manager and agents. Specification Demonstrate the skills to review and assess a customer's relationship and experience associated with the company's pre-sale, mid-sale and post-sale product/service interaction and quality. The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication. Demonstrate the ability to plan, design and implement continuous improvement feedback processes. Ensure action against all relevant recommendations The ability to plan and implement the targeted development of staff and others within the Organisation. Demonstrate the ability to implement and / or manage the Organisations document handling process. To ensure that the documents are handled efficiently with no loss of critical components. Ensure that all SLA's are met. The ability to plan, implement and manage a facilities management policy and associated processes. This includes ensuring maintenance of assets. Demonstrate the ability to manage and maintain the infrastructure and or platforms that support day to day business operations. In addition demonstrate the ability to optimise and improve these to optimise Business operations. The ability to exhibit the behaviours and decision making ability associated with operational thinking. This includes thinking around efficiency, effectiveness, quality and cost. Through direct observation be able to monitor and direct operational performance. Demonstrate the requisite knowledge and savvy of the Organisation. The hierarchy structures and implicate communication channels. The ability to navigate the Organisational matrix. The ability to manage all activities associated with the origination of new clients. This includes adhering to SLA's, client satisfaction and other related processes. The ability to implement a process that forces the individual to constantly and consistently check the quality of the work outputs undertaken. It includes self -checks and the checking of others work. Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience. Demonstrate the ability to plan, implement and manage all processes that facilitate good client service. Ensure that all processes have a positive impact on client experience The ability to oversee the planning and control of resources across a value chain or business unit. This includes physical resources required to perform operations. As well as all staff and management. Requirements MINIMUM QUALIFICATIONS Matric and / or equivalent qualification EXPERIENCE AND KNOWLEDGE MINIMUM REQUIREMENTS Qualification in sales / marketing or management (certificate/ diploma) or 1 year sales experience 1 year in management or team leader role DESIRED REQUIREMENTS Direct marketing experience an advantage OTHER REQUIREMENTS Team Player Energetic and Enthusiastic

Introduction In delivering 'social science that makes a difference', the Research Programmes of the Human Sciences Research Council initiate and undertake policy-oriented research projects and programmes from its offices in Cape Town, Durban, Pietermaritzburg, and Pretoria. Its public-purpose mandate is set out in the Human Sciences Research Council Act of 2008. The successful candidate will report to the Chief Executive Officer of the HSRC. Specification The successful candidate will engage actively in the following: Provide professional leadership, effective and efficient management of all resources, activities and operations of the organization and report to the Chief Executive Officer (CEO); At a strategic level, leading a team in the Shared Services Division that provides overall support to the whole of the HSRC; Manage and provide professional support and advice to Executive Directors on operations and staff development; Build and maintain a high performance team and culture within the Shared Services Division through effective performance management, communication and coaching/training of staff and maintaining collaborative and effective working relationships throughout the organization consistent with the HSRC values and code of ethics; Ensuring that human resources, information technology, legal services, operations and facilities processes and systems are managed in accordance with HSRC's business imperatives; Ensuring that research trainee initiatives as well as programmes for staff training are geared towards promoting the achievement of HSRC's imperatives. Promoting the development of staff through the introduction of a multitude of relevant interventions to enable staff members to have a development plan; Strengthen the human resource function at both strategic and operational level. Requirements Key requirements: A relevant post-graduate degree qualification and good business acumen; Proven and demonstrable visionary leadership and management skills; Excellent Interpersonal skills; Intellectual and personal integrity, imagination and drive; Enthusiasm for the HSRC's strong user orientation and for internal and external collaborations; Have demonstrable skills in managing human resources, legal services, operations and IT; More than 10 years' experience operating at a strategic level in a large organisation. The ideal candidate will be a strategic team player who is well organised, goal oriented, possesses excellent time management skills, has the ability to develop strong working relationships coupled with dedication to outstanding service excellence. Given these demanding requirements, the HSRC offers a competitive Executive Director's package, designed to compete with the current earnings of candidates suitable for a position of this stature and is negotiable depending on research-management, scientific and grant-raising experience. Applications: In your application, please include: your CV, a letter of motivation, the details of three recent referees (with telephone, fax and e-mail contact details) and photocopies of up to three of your sole or first-authored publications. Please indicate the reference number. The HSRC will only consider applications that include the above requirements. Applicants will be required to make a presentation to a wider audience, followed by a panel interview. Please submit your application on-line at http://hsrc.jb.skillsmapafrica.com or to The Head: Human Resources, HSRC, Private Bag X41, Pretoria 0001, or hand deliver to the HSRC Building, Room S944, 134 Pretorius Street, Pretoria. If you experience problems applying online, please send your applications to recruitment@hsrc.ac.za Enquiries and not applications may be directed to the Board Secretary at mrousseau@hsrc.ac.za. The HSRC is committed to accelerating the improvement in the proportion of its senior managers and research leaders who are South African black, female or disabled. Closing date: 5 July 2019 We encourage applicants to submit prior to that date. Applicants who have not been advised in writing within eight weeks should assume that their application has been unsuccessful. Only candidates who are interviewed will be advised of the outcome of the interview. Details of the HSRC can be found on the website, at www.hsrc.ac.za. THE HSRC RESERVES THE RIGHT NOT TO MAKE AN APPOINTMENT APPLICATIONS FROM RECRUITMENT AGENCIES WILL NOT BE ACCEPTED

3PL manager - Jumia Services (Full-time)

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification Management of sales team against budget Maintain and improve customer service standards Manage maintenance of merchandising standards Maintain and manage stock levels Marketing - arrange promotions; research market conditions; seek marketing opportunities etc Staff management - providing training, coaching and mentoring Security Requirements Aligning Performance for Success Merchant Mentality Leadership Management Skills Verbal Communication Management experience in retail environment Adaptable to change in an ever-changing economic environment Matric Management courses/diploma will be an advantage Must be PGA Qualified Knowledge of the current Golf merchandise

Introduction Maitland Bearings 2000 is looking for a young dynamic, hard working individual reporting to the Cape Town Branch Manager. ONLY ONLINE APPLICATIONS WILL BE ACCEPTED - NO DIRECT CV'S WILL BE CONSIDERED Specification Key Responsibilities Ensuring smooth efficient service that exceeds the expectation and needs of our valued customers by planning, ,managing and implementing processes and procedures This role will strongly be focussing on our warehouse and logistics aspects Any other Ad Hoc duties Requirements Key Requirements Minimum 4-5 years' experience in a similar role Syspro and WMS experience beneficial Bilingual (Afrikaans and English) Strong organisational and leadership skill Valid Code B Driver's license Attention to detail Hard working individual with good interpersonal and communication skills Able to work in a team under high pressure Punctual and reliable Long Term Vision Qualifications Matric Certificate or higher If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful

Responsable Hygiene Sécurité et Environnement - Jumia ( Fixed Term) A propos de Jumia : Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… En matiére d'administration HSE : Initier des actions de prévention (exercices incendie, vérifications des équipements…), des contrôles (respect des normes de sécurité…), des études et autres diagnostics (évaluer et anticiper les risques…) sur l’ensemble des sites de Jumia ; Proposer des mesures pour éviter les risques professionnels en collaboration avec différents services (DRH, salariés, mais aussi police) ; Mettre en œuvre les programmes de prévention validés par le management afin de réduire le nombre d’incidents ; Mettre en place un système de management relatif à la santé et à la sécurité de Santé au Travail ; Faire respecter les consignes de sécurité sur tous les sites ; Sensibiliser les collaborateurs aux enjeux sécurité ; Superviser et évaluer les agents de sécurité sur tous les sites, tout en veillant à leur présence effective H24; Effectuer des enquêtes en cas d’incidents ; Gérer le système de vidéosurveillance de nos sites ; Assister dans la prise de décision en matière sécuritaire. En matière d’administration : Définir les orientations techniques et financières et les améliorations du plan de maintenance ; Programmer et contrôler les interventions de maintenance sous-traitées ou réalisées par son équipe ; Organiser les contrôles réglementaires ; Manager l'équipe du service et assurer le développement de ses collaborateurs directs ; Répartir et allouer les ressources (humaines, techniques, matérielles) entre les différents secteurs techniques ; Élaborer des tableaux de bord pour le suivi et l’analyse de l’activité de son secteur ; Assurer la veille technologique et réglementaire sur les installations et les bâtiments ; Organiser et gérer l'approvisionnement du matériel de bureau en fonction des besoins des différents services Qualifications & Compétences requises : Formation Bac +5 (Ecole d'ingénieurs, Master...) avec éventuellement une spécialisation en HSE Expérience minimum de 2ans dans le domaine des services généraux Excellente capacité organisationnelle et multitâche Sens de l'écoute et de l'organisation Capacités d'analyse et d'anticipation Aisance relationnelle Excellentemaitrise de l'outl informatique Bonne maitrise des notions de sécurité au travail; Bonnemaitrise des outils de communication; Connaissancedes risques professionnels; Connaissancesbasiques de la logistique Compétences en gestion des équipes Notre offre : Acquérir une expérience unique dans un environnement de start-up de e-commerce de très haut niveau ; Faire partie d'une équipe très professionnelle et dynamique, travaillant dans le monde entier ; Un package salarial attractif ; Une croissance personnelle et professionnelle sans précédent, puisque notre objectif à long terme est de former la prochaine génération de leaders pour nos futurs projets internet.

Introduction The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain. MoreCorp is the holding company of MoreGolf and MoreCycle. For more information visit http://morecorp.co.za/ Specification Sales generation Customer care Merchandising and housekeeping Requirements Low handicap golfer OR PGA Qualification Previous sales experience an advantage Customer Service Orientation Energy and Self-motivation Sales Ability/Persuasiveness Tenacity Teamwork Verbal Communication

Introduction To prepare, plan, co-ordinate, execute all site validation activities To ensure the Validation Department for FKMSA Port Elizabeth facility complies with SAHPRA/cGMP/PICS and corporate guidelines. Specification 1.Development of User Requirement Specifications 2.Development of Manufacturing Procedures 3.Qualification and re-qualification of equipment and utilities 4.Development and execution of System Impact Assessments and Component Impact Assessments 5.Development and execution of Validation Risk Assessments and Design Reviews 6.Development and execution of Design Qualifications, Installation Qualifications, Operational Qualifications and Performance Qualifications taking a System Lifecycle Approach 7.Development and execution of Process Validation studies 8.Validation of computerised systems validation 9.Validation of Automated System 10.Validation of sterilisation equipment and cycles 11.Performance of Factory Acceptance Testing and Site Acceptance Testing 12.Control of delegated Validation Plans Requirements A Life Science or Engineering degree or equivalent. 3-5 years of experience of validation in the pharmaceutical industry Knowledge of production processes Systems, product, industry and equipment knowledge Use of statistical techniques Knowledge of Analytical, technical and Engineering methods Attention to detail; Time Management Planning skills; Problem solving Organizational skills; communication Skills •Protocol and technical report writing skills and Computer literacy

Introduction To ensure the smooth running of the allocated Sales Unit by compiling and implementing sales, marketing and promotional plans. Positively manage performance of all agents, as to meet and exceed sales targets, thereby ensuring growth and service delivery according to Bayport Financial Services business and operational strategy. Manage the relationship between the branch manager and agents. Specification Demonstrate the skills to review and assess a customer's relationship and experience associated with the company's pre-sale, mid-sale and post-sale product/service interaction and quality. The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication. Demonstrate the ability to plan, design and implement continuous improvement feedback processes. Ensure action against all relevant recommendations The ability to plan and implement the targeted development of staff and others within the Organisation. Demonstrate the ability to implement and / or manage the Organisations document handling process. To ensure that the documents are handled efficiently with no loss of critical components. Ensure that all SLA's are met. The ability to plan, implement and manage a facilities management policy and associated processes. This includes ensuring maintenance of assets. Demonstrate the ability to manage and maintain the infrastructure and or platforms that support day to day business operations. In addition demonstrate the ability to optimise and improve these to optimise Business operations. The ability to exhibit the behaviours and decision making ability associated with operational thinking. This includes thinking around efficiency, effectiveness, quality and cost. Through direct observation be able to monitor and direct operational performance. Demonstrate the requisite knowledge and savvy of the Organisation. The hierarchy structures and implicate communication channels. The ability to navigate the Organisational matrix. The ability to manage all activities associated with the origination of new clients. This includes adhering to SLA's, client satisfaction and other related processes. The ability to implement a process that forces the individual to constantly and consistently check the quality of the work outputs undertaken. It includes self -checks and the checking of others work. Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience. Demonstrate the ability to plan, implement and manage all processes that facilitate good client service. Ensure that all processes have a positive impact on client experience The ability to oversee the planning and control of resources across a value chain or business unit. This includes physical resources required to perform operations. As well as all staff and management. Requirements MINIMUM QUALIFICATIONS Matric and / or equivalent qualification EXPERIENCE AND KNOWLEDGE MINIMUM REQUIREMENTS Qualification in sales / marketing or management (certificate/ diploma) or 1 year sales experience 1 year in management or team leader role DESIRED REQUIREMENTS Direct marketing experience an advantage OTHER REQUIREMENTS Team Player Energetic and Enthusiastic

Introduction To contribute to Bayport Financial Services growth and profitability through the provision of quality customer service and sales in respect of all Bayport products; including the understanding of customer needs, the communication of product features and benefits and the effective follow-up and building of the client relationship. Specification COMPETENCIES: Demonstrates the ability to make business and general mathematical calculations Demonstrate the skills to review and assess a customer's relationship and experience associated with the company's pre-sale, mid-sale and post-sale product/service interaction and quality. The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication Demonstrate the ability to plan, design and implement continuous improvement feedback processes. Ensure action against all relevant recommendations. Demonstrate the capacity to Identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. Demonstrate the ability to implement and / or manage the organisation's document handling process. To ensure that the documents are handled efficiently with no loss of critical components. Ensure that all SLA's are met. Demonstrate the ability to manage and maintain the infrastructure and or platforms that support day to day business operations. In addition demonstrate the ability to optimise and improve these to optimise Business operations. The ability to exhibit the behaviours and decision making ability associated with operational thinking. This includes thinking around efficiency, effectiveness, quality and cost. The ability to manage all activities associated with the origination of new clients. This includes adhering to SLA's, client satisfaction and other related processes. Demonstrate the capacity to develop strategies for planning and organising individual and team activities/resources in order to achieve personal, and organisational goals. The ability to implement a process that forces the individual to constantly and consistently check the quality of the work outputs undertaken. It includes self -checks and the checking of others work. Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience. Demonstrate the ability to plan, implement and manage all processes that facilitate good client service. Ensure that all processes have a positive impact on client experience. KEY PERFORMANCE AREAS: STRATEGIC INITIATIVES Provide input and feedback on sales strategies as outlined by the business OPERATIONAL Meets monthly sales set targets on all products. Carry out a competitor research to keep up to date with competitor activities and possible opportunities. Do field marketing in order to find new clients and generate business. Escalate all unresolved client queries to Branch Manager. Follow up on client leads to generate business. Meets collections and arrears targets in terms of lending products. Capturing of data. Ensure that all reports and information required is submitted as per set deadlines. Assists in ensuring that the branch is in compliance with legislation set forth by the National Credit Union Administration and Bayport policies. Ensure that all processes and administration are auctioned according to company guidelines and take corrective action to report and highlight all risk areas to relevant stakeholders. Delivering results and meeting customer expectations. Planning & Organising. Ensure that all fraud related cases are reported to forensics. Ensure that all client's needs are attended to when they come to the branch. Provide excellent client service and build sustainable relationships that enhances the Bayport brand. Working with people. Adhering to Principles and Values. Educates clients on responsible use of credit and effective money management. Requirements EDUCATION MINIMUM QUALIFICATIONS Matric and / or equivalent qualifications EXPERIENCE AND KNOWLEDGE MINIMUM REQUIREMENTS Financial industry knowledge and 2 years working experience 3 - 5 years sales experience DESIRED REQUIREMENTS Post Matric qualification or equivalent Regulatory Examination and FAIS Compliance

Introduction Botho University is one the leading private university in Botswana and an ISO certified organization having its campuses in Gaborone and Francistown in Botswana and it's international campus in Maseru, Lesotho is expanding its operations to Namibia by establishing its campus at Windhoek, Namibia. The University is planning to offer the following programmes to start with, The programs offered are: 1.BSc Hons Computing 2.BSc Hons Health Information Management 3.BSc Hons Accounting 4.BSc Hons Business Management 5.BSc Hons in Finance The university is looking for suitable candidates to fill the following positions for Gaborone Campus: Specification Manages departmental performance in line with the Botho University strategy Coordinates and improve the efficiency of all Student and Alumni Affairs Department services Grievance Handling, Student Governance, Counselling Services, Internship and graduate placement coordination, Community engagement services/programmes. Must be able to prepare departmental planning and budget Must be good in staff management and ensure timely submission of reports to the management. Develops and implements departmental policies Contributes to the formulation and implementation of strategic plans Must be an excellent team leader and supervisor with good public relations skills. Responsible for all Student and Alumni Affairs functions in all campuses in Botswana, Lesotho, Namibia and Eswatini Requirements Bachelor's in Social Sciences/relevant discipline and or Master's Degree in related area. 10 plus years of experience 2 years of which should have been in leadership role at tertiary institution level. Good knowledge in Quality Management Systems

Introduction Botho University is one the leading private university in Botswana and an ISO certified organization having its campuses in Gaborone and Francistown in Botswana and it's international campus in Maseru, Lesotho is expanding its operations to Namibia by establishing its campus at Windhoek, Namibia. The University is planning to offer the following programmes to start with, The programs offered are: 1.BSc Hons Computing 2.BSc Hons Health Information Management 3.BSc Hons Accounting 4.BSc Hons Business Management 5.BSc Hons in Finance The university is looking for suitable candidates to fill the following positions for Gaborone Campus: Specification Manages departmental performance in line with the Botho University strategy Coordinates and improve the efficiency of all HR services such as recruitment and selection, payroll, staff welfare, learning and development, industrial relation. Develops and implements HR policies Promote learning culture by ensuring there is sound Performance Management, Talent Management, Training and Development in place Ensure compliance to all employment related regulations Contributes to the formulation and implementation of strategic plans Manages the welfare of staff across all offices and faculties Must be able to prepare departmental budget Must be extremely good in Staff Management and ensure timely submission of reports in time to the supervisors. Keep abreast with latest technologies, evaluate, recommend necessary hardware, software solutions or equipment to meet the University user requirement and enhance productivity. Must be an excellent team leader and supervisor with good public relations skills. Responsible for all Human Resources functions in all campuses in Botswana, Lesotho, Namibia and Eswatini Requirements Bachelors or Master's Degree in Human Resources Management or related fields 10 plus years of experience in Human Resource, 2 years should have been at leadership role in at tertiary institution Excellent and understanding of local labour markets and employment laws Excellent IT skills with a good understanding of HRMS and be a member of Human Resources professional body Experience in SAGE HR Premier and SAGE VIP payroll system will be some added advantages. Good knowledge of Quality Management Systems

About Andela Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage. About the role The Role of the Senior Operations Manager is to plan, direct and coordinate the company’s operations functions in Nigeria. The individual will be responsible for improving performance, productivity, efficiency and cost effectiveness through the implementation of effective methods and strategies across all fronts in the Operations department and the business as a whole. Responsibilities: Lead all operational elements of Andela Lagos. Learn how Andela’s Lagos operations work and optimize and manage every aspect of our operations function Lead the core-operations, facilities and procurement Oversee the facilities and real estate team, including both office and residential properties to ensure safety and security across locations Develop and maintain highly detailed budgets and timely financial projections Complete quarterly (or more) financial and operational reviews and reports Responsible for the delivery of overall operational targets. Display excellent leadership, people management, communication and influencing skills at a senior level Build strong processes and systems. Maintain and create highly-structured processes and systems with a data-driven approach Maintain and create “playbooks,” detailed manuals that document all relevant parts of the Andela operating model; continually update and improve manuals in preparation for supporting other teams Foster regular engagement with key client contacts in line with client expectations. Identify operational best practice through interaction with the wider team Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures Collaborate with the Director of Operations to build systems and processes that successfully communicate all topline recurring indicators of success and that explain and troubleshoot any major outliers or obstacles to success Demonstrate achievement of results e.g. business improvements, cost savings, revenue generation Drive Business Continuity initiatives Manage, coach and mentor a strong team. Manage all operations staff members including facilities, logistics, and other cross-functional teams Provide structured evaluations of employee performance at least twice a year Design a well-defined Communication and Engagement model to ensure all teams understand the performance of the business and the needs of their teams Develop the operational talent pool by optimising the skills of the existing team and ensuring a succession plan is in place Forge a partnership with our internal recruitment team to identify and attract the very best external talent for key roles within the team. Suggest and create job descriptions, screen candidates and make recommendations for any needed roles in addition to existing team Qualifications: Ideal candidates for this role will have: At least 7-10 years of post-undergraduate, full-time work experience Experience managing operations, including detailed budgeting and reporting, in a complex environment Experience rapidly growing /scaling a project Experience developing and managing a culture of continuous learning and improvement Experience managing and coordinating teams to deliver on a tight schedule Work and living experience in emerging markets, particularly in Nigeria or elsewhere in Africa Record of strong academic performance from a leading undergraduate and, if attended, graduate institution EPIC Values Alignment Demonstrable commitment to the learning & development of people and technology The ability to learn new things fast enough to amaze your friends and family Interested? If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch. Benefits & Compensation Full-time compensation Full medical coverage Breakfast, lunch and snacks provided daily Beautiful working environment Opportunity to work with the brightest minds on the planet Oh, and a chance to change the world! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Introduction The purpose of the job is to provide an efficient and effective all-encompassing vehicle maintenance service to the group BU's through the effective management of Smart workshops and Smart workshop staff.. Specification 1. Workshop management Maintain OE and BWT standards in workshops, vehicles and equipment Manage technician productivity and efficiency relationship through Smart systems and process (using standard time models etc.) Stock and tyre management o Manage and minimise stock losses o Adherence to group parts policies o Model stock holding 2. Minimize R&M CPK Ensure the best service at the best price Minimize re-work - doing it right the first time Continuous improvement through Smart innovative solutions 3. Risk management Manage accidents and incidents by complying to the OHS Act Conduct regular audits on hygiene factors to ensure good house keeping Occupational risk management - managing behaviour and compliance of all technical employee's (behavioural based risk awareness culture) Operational risk management - dangerous goods brought into workshops by operations 4. Governance and compliance Industry standards, legislation and customer requirements 5. People leadership management Provide leadership to workshop team Resolving conflict Supporting and leading workshop foreman with systems and process to enable management of all internal workshop processes Effectively implement and manage SmartComs to track and manage workshop performance Facilitate performance appraisal using the scorecard to drive goal alignment and achieve objectives. Live the leadership promise and the BWT values 6. Training and Development Identify training needs in the workshop and engage with OE service providers and training service providers to execute Development of employees and succession planning Establish IDP's for employee's and drive each employee's development process Coach and mentor employee's 7. Systems and processes Implementation and management of Smart systems solutions aligned to goals and objectives Manage and maintain existing ERP's (enterprise resource planning) o Syspro o Dealer management systems o Tyre management system 8. Financials Manage according to workshop budgets Ensure an efficient and effective administration process is implemented The provision of accurate workshop reports 9. Customers and suppliers Customer satisfaction o Develop and implement SLA's (customers and suppliers) Customer intimacy o Build strong relationships and partnerships with suppliers Manage the relationship between technical and BU's 10. Knowledge transfer Facilitate formal monthly SmartComs for knowledge transfer and goal alignment Requirements Trade tested Diesel Mechanic Grade 12/N3 5+ years in heavy commercial vehicles workshop environment 3+ years in commercial vehicle workshop at a management level Driver's license Valid passport Extensive commercial vehicle workshop management knowledge Knowledge of workshop financial management processes People leadership and management skills Computer literacy and Microsoft Office skills (Excel, Word, and Outlook)

Introduction The Financial Coach is mainly responsible to provide Money Solutions to Corporate in line with Bayport's Corporate / Employee financial wellness offerings. Coach to effectively engage with corporate employees on site, evaluating their financial situations, detecting distress, coaching those whilst providing loans or debt rehabilitation solutions in line with their distressed levels and affordability. Further educate and train employees with basic financial information and tools that will enable them to implement good financial habits and disciplines keeping them financially healthy and stable. Coach to be a brand ambassador that must engage with Corporates and Stakeholders effectively assisting the Bayport Corporate Relations Managers with brand awareness, corporate wellness days, on- site coaching and training. Ensure that all offerings are done in compliance with corporate agreement, Bayport company policy and procedures and executed effectively in line with customer affordability. Coach must also be able to engage effectively with all internal and external parties linked to the Money Solutions offerings to ensure the effective execution of rehabilitation offerings and best outcomes which includes 3rd parties, payroll administrators, and creditors, corporate's, attorneys and internal stakeholders. Specification KEY PERFORMANCE AREAS (KPAS)/ KEY RESPONSIBILITIES: Strategic Initiatives: *Establish the Corporate Financial Wellness Solutions offerings whiles being a brand ambassador in all Corporate, Employees, 3rd parties and creditors' engagements. *Ensure that sales and collections targets are reached through effective payroll collections. Employee Engagement and Offerings: *Provide financial wellness training to groups or individuals on site promoting the Bayport brand and financial wellness while offering Bayport's financial solutions. *Identify financial literacy training gaps at Corporates and provide Money Solutions with potential solutions. *Attend and support all Corporate Financial Wellness events to assist with the branding and selling of Money Solution offerings. *Create regular on site visibility and branding in order to create awareness of the Money Solutions offerings. *Effectively consult with employees on site or telephonically whilst evaluating their financial situation, detecting stress levels/reasons and finding solutions in line with their personal circumstances and affordability. *Purpose is to assist distressed and over-indebted employees to reduce their debt, enhance their current financial situation whilst helping them to implement good borrowing behaviours. *Negotiate settlement discounts with creditors, 3rd parties in order to find an amicable loan offering or offer alternative debt solution recommendations that will assist distressed/over-indebted employees to be rehabilitated and financially healthy. *Offer preventative solutions, information and tools that will help them to become and stay financial healthy i.e. budgeting/tracking tools/goal setting and information. *Effective employee engagement keeping them informed on progress as well as Money Solutions operational team throughout the process to ensure resolutions. OPERATIONAL MANAGEMENT *After customer evaluation and consultation, capture applications on the AWE system with required documents and information. *Perform frequent quality control checks to ensure compliancy and that policies are followed. *Forward all documents to Money Solutions and follow up to ensure resolution. *Follow up and keep customer informed of progress and assist with any queries. *Assist with the request of Money Solutions for additional documentation and or information or signing of the agreements, *Evaluate and update daily/monthly spreadsheets, reporting/analytics and stats to ensure operational efficiencies. *Assist with Employer resignations by engaging with Corporates HR and implement collection actions or the escalations of collection actions in order to reduce risk and losses. *Obtain and negotiate 3rd party settlement when required and or follow up with creditors for discounted settlements. *Assist with identifying operational gaps, communicate findings to enhance operations and future offerings. *Assist with the effective execution of rehabilitation campaigns/pilots. *Effectively resolving queries and complaints within agreed processes and timelines from all Stakeholders, CRM's, Corporates or Employees. *Ensure after sales support or additional financial support and the continuation of customer relations and customer experience. *Ensure that all registers, enrolment registrations and evaluations forms are correctly completed and submitted for safe keeping in line with Bayport policy and procedures. STAKEHOLDER ENGAGEMENT *Daily engage with on-site Corporate representatives, Corporate Relation Managers and MS Operational coaches providing assistance, information, feedback, insights/learnings to support the establishment of sustainable corporate relations whiles offering Money Solutions. *Engage with creditors to stabilise consumer indebtedness and negotiated discount settlements. *Effectively monitor and follow up on all matters handed to 3rd parties. *Effective engagement with operations to ensure customer resolution and customer satisfaction. TECHNICAL COMPETENCIES: Quality Management The ability to implement a process that forces the individual to constantly and consistently check the quality of the work outputs undertaken. It includes self -checks and the checking of others work. Computer Literacy Demonstrate the required knowledge and skills associated with operating a Personal Computer. Use of Specific Operational IT Systems Demonstrates the successful use of internal proprietary systems that enable business operations. Client Service + Client Interaction, Handling & Education (telephonic & face to face) Demonstrates the ability to telephonically deal with clients and handle the diverse spectrum of client interactions effectively. In addition, is able to deal with a variety of client types and moods. Delivers a positive client service experience Language proficiency: English and Local Communicates clearly and concisely in English. This includes both the verbal and written mediums. African Language will be an advantages. Communicates clearly and concisely in any additional required language. This includes both the verbal and written mediums. Facilitation The ability to conduct a training session using the various facilitation styles, lecture approach, high involvement facilitation, action learning (to name but a few). The ability to interpret and adhere to the programme structure. The ability to engage with and transfer knowledge to learners in a variety of settings. Accuracy/Attention to detail The ability to calculate and complete any and all work at an acceptable level of accuracy. Be able to consistently pay attention to the detail of the work completed. Motivation Demonstrate the associated behaviour, knowledge and understanding of the values and principles that drive the motivation of employees. High focus of motivating financial distress employees to change behaviour and implement financial disciplines. Negotiation The ability to discuss with the intent of convincing the other party to agree. The ability to change another's decision and obtain settlement from retailers before consolidation of debt. Providing constructive feedback Demonstrate the ability to communicate in a manner which alerts a person to an area of performance which could be improved. One way to achieve the best quality results wanted and needed is to express constructive feedback to workers, staff, learners, leaders and managers as well as positive feedback the distress consultation even if the outcome is not feasible. Reporting Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience. Includes reporting to external parties as well. Service Management Processes Demonstrate the ability to plan, implement and manage all processes that facilitate good client service. Ensure that all processes have a positive impact on client experience. Credit & Credit Policy Demonstrate an ability to implement all credit evaluations and process against the guidelines housed within the credit policy. Have a required skills and knowledge in terms of Credit as a discipline. BEHAVIOURAL COMPETENCIES: Motivator The ability to engage directly with individuals or audiences and inspire in them the desire to improve or perform better. Specific the ability to motive employees with financial problems and in distress. Decision Making Demonstrate the capacity to Identify and understand issues, problems, and opportunities; financial distress, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. Relationship and Employer management Demonstrate the ability to maintain and mine stakeholder relationships. Ensure that the relationship is mutually beneficial. In addition the relationship is maintained over the required period of time. Demonstrate the ability to engage with all employers in such a manner that the relationship with the organization is health and mutually beneficial. Self-management & Internal Locus The individuals drive is internally motivated. The ability to manage ones emotions, time and professionalism. Having empathy with employees and customer's whiles making solid financial evaluation and decisions. Probing/Questioning Demonstrate the ability to ask a selection of specific questions; questions that will elicit relevant information and ensure that we manage risk when granting loans. Consultations Demonstrate the ability to engage stakeholders with the purpose of providing consultative support. The ability to effectively interact in such a manner that the internal and external stakeholders find value in the interaction. Collections Demonstrate the ability to apply, administer and manage the process of recovering any amounts owed from its clients. This includes the payroll collections. Emotional Intelligence The ability and insight into one's own emotional state and drivers. Demonstrate empathy and associated behaviour and knowledge to employees in distress whiles supporting them. Brand Management Demonstrate the ability to manage all activities associated with the promotion of the company's brand. Requirements Requirements for the Role: EDUCATION: MINIMUM QUALIFICATIONS *Matric Qualification or relevant NQF Level 4 qualification DESIRED/ PREFERRED REQUIREMENTS Preferred: Diploma in Credit Management /Business Management /Marketing Management / T2 / NQF level 6. OTHER REQUIREMENT *Must have a vehicle and valid driver licence. *Willing to work outside normal working hours. EXPERIENCE AND KNOWLEDGE: MINIMUM REQUIREMENTS *Minimum of 2 years' Experience as a financial wellness consultant/coach. *Minimum 1 years' Experience in a training, coaching environment, credit vetting, debt counselling *Experience in organising and scheduling of training and coaching activities. INDUSTRY EXPERIENCE *SaDebt Counselling, Debt Administration Process understanding *National Credit Act (NCA) basic knowledge. *Experience in liaising with external service providers and 3rd party management. *Debt Rehabilitation and Debt Counselling/consultation experience / knowledge.les, Marketing and Finance Industry DESIRED/ PREFERRED REQUIREMENTS *Credit assessment and evaluation *Financial Wellness training and resolution *Customer Experience and Service *Basic Coaching and Mentoring *Advance Presentation Skills *Basic financial Literacy *Event planning *Knowledge on how to manage and establish corporate relations. *Passion and desire to assist people in financial distress

Introduction Co-ordinate the movement of cargo on behalf of clients including the completion of relevant shipping/customs documentation and registers Specification Ensure company performance objectives are achieved Follow operational procedures in line with ISO standards To maintain and service customer base Ensure effective and proactive communication to customers Ensure delivery based on SOP Problem Solving Skills-must be able to work with other departments, 3rd party suppliers and customers in a proactive and professional manner. This to provide positive solutions to all problematic situations. Must be able to find innovative ways of reducing errors and omissions. Client Services -provide professional, continuous, proactive communication to clients at all times as well as effective solutions to client's needs. Must EXCEED client's expectations. Must have the ability to foresee problems arising and provide alternatives and solutions proactively. Must have the ability to work under pressure Planning and organizational abilities Must be able to follow and implement given SYSTEMS AND PROCEDURES Attention to detail and accuracy is vital Full invoicing function Requirements Matric or Grade 12 Min 5 years' experience in Road Freight Must have a thorough understanding of the clearing process and operational function. Must have relevant Export experience Logistics Diploma Other industry related qualifications would be recognized Must be able to understand and work with technology that is relevant to the industry for example (Core freight) Forwarding and clearing process and operational function. Communication skills related to persuading and influencing others Written analysis skills Listening Interpersonal skills related to networking & conflict handling Ability to reason with numerical and written information Critical thinking skills to analyse and diagnose requirement or problems, develop integrated solution and solve relatively complex problems Ability to multi-task

Introduction The purpose of the Senior Business Analyst role is to shape and implement a consolidated strategy for the Nike business unit. Working with the operational and client-facing teams, using a data-driven approach, the Senior Business Analyst is responsible for developing and executing solutions to deliver improved business results including growing revenues, developing new services, improving productivity and enhancing the reputation of Barloworld Logistics The Senior Business Analyst is also responsible for driving the digital transformation and unlocking capability leveraging technology. Specification 1. Shareholders a. Interpret results and deliver comprehensive business proposals / motivations to initiate strategic projects that create shared, sustainable value in conjunction with business executives b. Design and deliver insightful, commercially orientated reporting for the ICS Executive Team with trend analysis of operational and financial performance. c. Analyse data patterns to identify scope for future business strategy projects that improve on existing services and create new, differentiated solutions. d. Provide critical oversight of data integrity, quality and consistency. e. Establish quantitative benchmarks for internal performance measurement and influence the solution design for new business proposals. f. Support the new sales and organic growth targets of the organization g. Provide input into contract negotiations 2. Customers a. Define, architect and build a data processing platform to enable ICS to provide strategic insights to our clients and shape supply chain and business strategy b. Collaborating with operational and client-facing teams to develop and execute solutions 3. Suppliers a. Collaborating with IT around data requirements b. Collaborating with Supply Chain modelling department around specialized modelling c. Liaising with the OE department on methodology Requirements Bachelor's Degree in Industrial Engineering / Statistics / Supply Chain Certificate in Management Consulting with Project and Change Management 5-10 years in supply chain and logistics of which 3-5 years should have been working with strategic data modelling, BI visualization technology and management consulting 3-5 years leadership experience at senior management level 3-5 years influencing at business leader level (C-suite) level 2-3 years in business intelligence strategy development 3-5 years Project and Change Management BI visualization tools, strategic modelling software and simulation applications Quantitative analysis on complex data sets, spotting trends, organizing results effectively and proposing solutions Data Modelling Processes with a strong mix of technical, analytical and business knowledge such as developing business cases and commercial and financial principles Broad understanding of: -Operational excellence methodology -Best practice, benchmarking and trends in supply chain and logistics (local and international markets) -Corporate policies and procedure Broad understanding of BWLog tools, services and methodologies Highly developed communication skills related to persuading and influencing others Critical thinking skills to interpret, analyze and reason with complex data, Highly developed analytical skills to diagnose customer requirements and solve relatively complex problems Ability to effectively chart information visually Strong interpersonal skills and conflict resolution ability Advanced computer, technology and systems skills

Introduction The purpose of this role is to drive the total optimization of the Verticals' performance, based on sound statistical analysis and business intelligence. This involves operational implementation and execution of continuous improvement strategies and performance improvement plans into measurable and sustainable business results, ensuring profitability and growth. The Role will also support in executing technology strategy. Help business in implementing technology solution in a cost-effective way by determining the requirements of projects or programs Specification 1. Strategy and direction a. Identification and prioritization of process improvement initiatives that are aligned to the Vertical strategic objectives using operational data analysis and BI tools 2. Tracking and Process a. Identify and analyse processes, procedures and systems for their relevance and assessing the adequacy of resources by: collecting and interpreting data b. Review existing data to identify, research and collect information in order to make informed decisions c. Monitoring modifications, changes, upgrades in processes and procedures d. Working closely with relevant stakeholders to monitor and improve the effectiveness, efficiency or safety of business processes and procedures e. Pro-actively analyse business improvements f. Trouble-shooting existing process g. Ensuring processes and procedures work at the optimum level of quality, safety and customer satisfaction h. Implement, measure and control approved changes to processes and procedures i. Ensure process and procedure objectives and results align to the achievement of business objectives j. Make available / visual contractual KPI's and measurements with visual dashboards. 3. Financial Performance a. Assist operations with measuring, tracking and reporting of the financial benefits from improvement projects b. Identify and provide management with operational and financial improvement opportunities arising from detailed statistical analysis of data and operational process flow evaluation. c. Managing costs and time constraints of processes, procedures or projects relating thereto d. Conduct cost/benefit analysis 4. Process Training a. Facilitate training of the staff complement according to the agreed account or department targets b. Train and assess relevant employees on processes and procedures as well as process and procedure improvements 5. Continuous Improvement a. Develop verticals internal problem solving capacity; b. Create, implement, embed and drive continuous improvement and innovation in the business in order to fully meet SLA's and cost parameters. c. Support stabilisation of new implementations in such a way that customer expectations are fully delivered on and stabilisation period is achieved in as short and painless a manner as possible. d. Facilitate sustainable growth and development of the continuous improvement culture e. Establish best practices in the operations f. Maintain healthy employee relations and working environment g. Effectively manage change h. Drive a culture of continuous improvement and innovation through developing a hands on understanding of Vertical and Functional Department needs and requirements. 6. Enabling culture change a. Drive the implementation of the identified projects and deliver against agreed project plan and deadlines b. Establish the alignment of people, process, technology towards excellence Requirements B degree in Statistics or Industrial Engineering Lean Six Sigma certificate Project Management certificate Change management certificate 5-7 years in the application statistical tools in business analysis, preferably in Supply Chain and Logistics environment Lean and six sigma Experience in change management Interacting at executive level Proven track record of improving in operation 5 years in planning, warehousing and distribution operations Sound Knowledge of BI systems Detailed understanding of statistical tools and methodology Continuous improvement methodologies, tools and practices Understanding of the integration of people, process and systems in an operational environment Supply Chain and logistics contractual Key Performance Indicators and measurement Apparel and fast moving goods environment experience SCOR Operations management Inventory Management Supply Chain Operations WMS & TMS knowledge BI Knowledge SQL Highly developed communication skills related to persuading and influencing others Strong ability to reason with written information Well-developed listening skills Highly developed interpersonal skills related to networking, build relationships, resolve conflict and negotiate Sensitivity to diversity Strong ability to analyse, interpret and reason using numerical information Critical thinking skills in order to analyse and diagnose problems, develop solutions and solve relatively complex problems Ability to effectively chart information visually Ability to multi-task Advance computer skills covering Microsoft Excel, Power Point and Stats

Introduction The Loss Adjustor contributes to the organisational goals by generating maximum savings, preventing fraud and managing expenditure through the validation of claims by using expert abilities in various fields of investigation. Specification Job Objectives/Outputs Accurate administration and underwriting of claims. Validation of claims by investigating, applying expertise, utilising resources (e.g. police, supplier etc.) and interviewing customers as well as other parties. Effective costing of claimed items through ensuring professional, thorough investigation of claims. Maintain an acceptable claims expenditure ratio (rejection, savings etc.) by finalising and adjusting claims accurately. Contributing to optimise work practices and procedures by maintaining an acceptable workload. Uphold agreed service level agreements (set turnaround times) and ensuring customer satisfaction and retention. Effectively build, maintain and manage relationships with service providers and suppliers, colleagues, internal and external customers. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Knowledge and Experience Requirements Education: Essential: Grade 12 (Standard 10) with English and Afrikaans. Desirable Grade 12 (Standard 10) with Science (Mechanical / Physical), Mathematics and African Language. Forensic Investigation Diploma / Insurance Institute qualification. Regulatory Examination. Experience: Essential: 2 - 3 years' work experience within one or more of the following fields: insurance / police / forensic / audit / legal Or; 5 years' work experience in any investigative work environments Knowledge of: Desirable Short term insurance industry knowledge Forensic investigating knowledge Basic legal understanding •Investigation procedures and techniques (e.g. paper cars / hidden numbers etc.)

Introduction The Loss Adjustor contributes to the organisational goals by generating maximum savings, preventing fraud and managing expenditure through the validation of claims by using expert abilities in various fields of investigation. Specification Job Objectives/Outputs Accurate administration and underwriting of claims. Validation of claims by investigating, applying expertise, utilising resources (e.g. police, supplier etc.) and interviewing customers as well as other parties. Effective costing of claimed items through ensuring professional, thorough investigation of claims. Maintain an acceptable claims expenditure ratio (rejection, savings etc.) by finalising and adjusting claims accurately. Contributing to optimise work practices and procedures by maintaining an acceptable workload. Uphold agreed service level agreements (set turnaround times) and ensuring customer satisfaction and retention. Effectively build, maintain and manage relationships with service providers and suppliers, colleagues, internal and external customers. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Knowledge and Experience Requirements Education: Essential: Grade 12 (Standard 10) with English and Afrikaans. Desirable Grade 12 (Standard 10) with Science (Mechanical / Physical), Mathematics and African Language. Forensic Investigation Diploma / Insurance Institute qualification. Regulatory Examination. Experience: Essential: 2 - 3 years' work experience within one or more of the following fields: insurance / police / forensic / audit / legal Or; 5 years' work experience in any investigative work environments Knowledge of: Desirable Short term insurance industry knowledge Forensic investigating knowledge Basic legal understanding •Investigation procedures and techniques (e.g. paper cars / hidden numbers etc.)