eRecruiter Nigeria Lagos, Lagos, Nigeria
Feb 12, 2019Full Time
Our client is a team of smart and passionate individuals committed to building solutions that play a key role in meeting the growing global demand for Identity Management. Job Title: Application Support Engineer Role Summary In this position, you will be responsible for the quality and usability of products. You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market Responsibilities Ensure database security Control access privileges and permissions Capacity planning Conduct frequent database security audits Conduct frequent data accuracy audits to ensure integrity and accuracy of data Coach and mentor team members Develop database disaster recovery, high availability/redundancy plans Ensure frequent backup of databases Setup and maintain database replication on critical databases Monitor database performance and query throughput Conduct database tuning Optimize SQL as required Establish and document processes and procedures for database access, design, performance and redundancy Handle database installation and upgrades Refine and approve database designs Understand all deployed software products, applications and features to Business Customers end to end Manage properly and adequately the primary client on site and handle/manage expectations Reply to customer mission critical issues outside business hours Travel to customer sites for high profile issue resolution Organize and have adequate representations in field visits Provide enterprise-level assistance to our customers Document activities and findings in a case tracking tool Technical troubleshooting, analysis, and diagnosis of product issues Ensure case updates and resolution time frames are in line with service level agreement Delivery of product issue work around or fix Replication of customer issues Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc) Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.