18 jobs found in algiers

Content Writer -Jumia (Full Time ) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking for talented peoplewith a passion for emerging markets and Africa to join our team and embark onour exciting journey. Main Responsibilities Composing content, editing and posting to JUMIA website Using details from the fashion supplier to write content on the products Describing fabric, sizes, colours and fittings of various fashion items Writing descriptions on accessories Editing web pages for on-screen readability Proofreading final draft of web pages. Working on Jumia back-end software to ensure our suppliers product info is online Training our suppliers in using Jumia IT (Software) tools at Jumia and suppliers offices Liaising with other departments such as Sourcing, Buying, Operations and Production to ensure product information is put online in a timely manner Identifying and executing on opportunities to improve and automate processes Required Skills & Qualifications Diploma or Degree in Business/ IT/ Journalism At least 1 year experience in content writing, freelance or employment Excellent written English Good computer skills: ability to quickly learn new software and tools High attention to detail and ability to meet strict deadlines Good organizational skills including prioritizing, time management and multi-tasking Great communicator, friendly and approachable We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Customer Experience Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions: Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client Contrôler l'exécution des processus de vérifications de la qualité des produits. Contrôler l’authenticité des produits mis à la vente sur le site. Analyser les commentaires clients à propos des clients sur le site. Participer activement à l'exécution des processus permettant d’améliorer l’expérience client. Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maîtrise parfaite des règles de la communication par téléphone, e-mail. Maîtrise parfaite de l’orthographe Arabe et Française. Excellent sens de l’écoute, de la diplomatie et du tact. Autonomie et capacité à travailler en équipe. Capacité d’analyse quantitative et qualitative requise. Maîtrise des outils informatiques et du pack Microsoft Office. Diplômé d’université ou grande école de commerce. Minimum 1 an d’expérience dans un call-center. Anglais parlé et écrit est un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe internationale hautement professionnelle et dynamique. Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former la prochaine génération de leaders pour nos futures entreprises internet. Apply for this job Link to this job Share this job Location Algeria Department Customer Experience Job Title Customer Experience Agent - Jumia (Full Time) City Algiers Country Algeria

Vendor Experience Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure Descriptif du poste: Responsable de la Hotline Vendeur Mailing aux vendeurs et informations Traitement des requêtes et réclamations vendeurs Gestion du chat sur Seller Center Gestion du stock et rupture de Stock Envoi et suivi du VNPS Profil recherché: Esprit commercial et maîtrise des techniques de communications Sens du détail et aime le travail d'équipe Rigoureux, organisé, pragmatique, capacité d'adpatation rapide et ouverture d'esprit Maîtrise de l'excel Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises interne Apply for this job Link to this job Share this job Location Algeria Department Operations Job Title Vendor Experience Agent - Jumia (Full Time) City Algiers Country Algeria

Commercial Planner & Merchandiser - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Taking the lead on the category strategic orientation and the full responsibility of the category’s P&L Bringan exceptional growth for the sales volume, the margin and the conversionrate Delivering growth on your PnL,leveraging on the power of the marketplace, bringing orientations,feedback and support to the commercial team. Leading the commercial plan,taking an active part in the definition and execution of Jumias commercialstrategy Ensuring Jumia always has forthe customer, the right products at the best price, at the rightplace. Being , an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your markets,vendors and customers, bringing valuable insights and convictions tosupport your data driven commercial recommendations. Building analysis, flying highand diving deep, to ensure smart reporting on the performance across allcategories, leading to action oriented recommendations. Owning the merchandising of our website, optimizing the placement of our products to deliver on every levels of Jumia's strategy. Working seamlessly with alldepartments (Commercial, Marketing, Onsite, Operations...), enablingdecision making, problem solving and ensuring laser focus execution. Leading massive and complexcommercial operations and project management initiatives, coordinatingeffectively cross functions initiatives. Constantly working towardimproving and simplifying our tools, process Required Skills &Qualifications Basic Requirements Action oriented and resultsoriented Strong analytical skill Strong inter-personal skills:Convince the people and your team that you are making the right decisions Fast learner Well organized Resistant to stress Very independent with a strongability to go further than the expectations Expected Technical andPersonal Skills Top Business / EngineeringSchools and Universities Proficiency in MS Office andExcel (VBA would be a plus) Ability to analyse large datasets to make strategic decisions We Offer: A unique experience in an entrepreneurial, yet structured environment T he opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Unilever is one ofthe major players on the global market for consumer products (Skip, Omo, Knorr,Lipton, Dove, Axe, Rexona, Sunsilk, Magnum ... etc.).It is the passion of our employees for success that makes us strong and givesus excellent results. We offer an open culture, innovative andperformance-based in a friendly and sophisticated environmentWe seek people who share our core values: Integrity Respect Responsibility Pionneering JOB PURPOSE: Create, execute & evaluate the insight led brandmarketing plan which delivers market shares & financial goals. PRINCIPAL ACCOUNTABILITIES: 1- Build local understanding Regular use of researchfindings, market data, consumer, customer and shopper opportunities Champion on a continuous basisconsumer understanding to secure a truly consumer-led vision and strategy. Understand broad consumertrends and also specific consumer issues with the brand. Assimilate and interpret theBrand Health Check and other Quantitative data. Understand and useappropriately a broad range of ad hoc research tools. Identify opportunities forlocal business to drive growth Adjust brand plans in thelight of new category understanding, competitor activity or market changes EXPECTED END-RESULTS 2- Annual brand plan: annual structure review of coredata business performance, brand health and competitive context EXPECTED END-RESULTS Define must-winbattles/measurable objectives Define Activity plans/Schedule 3- Establishes channel priorities and opportunities tobring the brand to life at the point of purchase EXPECTED END-RESULTS Promotions planning Budget setting Interface with trade marketing 4- Managing launch/re-launch plans Execute launch plans using funds efficiently to achievemeasurable objectives and grow the business EXPECTED END-RESULTS Ensure excellent execution oflaunch plan to drive distribution, trial, loyalty and awareness Perfect execution oflaunch/re-launch 5- Communication and activations deployment Manage communication plan (ATL, BTL, PR, 360°activation program, etc.) EXPECTED END-RESULTS Implement integrated above andbelow the line brand plans Manage budget Establish productive workingrelationships with local support agencies 6-Leads multifunctional teams to execute the nationalbrand plan in key channels and achieve the brand objectives S&OP weekly meetings to review and followmarketing and trade activities, define the demand EXPECTED END-RESULTS Ensure alignment across portfolioactivity Ensure marketing plans areimplemented down to individual channel level Ensure maximum synergy isachieved between customer and brand objectives. S&OP: inputs forinnovation and demand assessment. 7-Constantly evaluates performance of national supportactivities and in-store implementation against measurable objectives Track market trends and competitors activities EXPECTED END-RESULTS Post evaluate Launches andpromotions Monitors market shares,distribution and brand health attributes Use learning to identifysolutions for future activities Analyze competition activitiesto better counter them 8- Managing resources and making adjustments todeliver Annual plans and Profit targets EXPECTED END-RESULTS Delivers against annual TO& profit targets Monitors and protect brandprofit margins Controls brand expenditure vs.budget Makes budget adjustments inresponse to market events and competitor movements Job Requirements: Bachelor or Master Degree 3-5 year experience minimum preferablyin an FMCG company Fluent French & English(written & spoken) Analytical skills Project Management Skills Attention to details

Head Of Performance Marketing - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilites: Accountable for operational digital marketing performance on your channel (ie. reach ROI KPI targets) Lead optimization and automation projects on your channel to support a scalable company growth Full responsibility of channels – ie. Facebook & Instagram Ads, Google Display Ads, Google Search Ads, Search engine optimization (SEO), or CRM (ie. email marketing, push notifications, sms.) Full hands-on responsibility to manage up to several hundred thousand euros of online advertising budget. Work in close collaboration with marketing partners - including but not limited to Google, Facebook, and Salesforce. Delivery of continuous optimization and automation of working practices on your channel on top of your operational accountability. This includes having the freedom of proposing and designing automation processes such as machine learning algorithm in order to improve the results of the channel. Required Skills & Qualifications: Excellent communication skills in English, and willingness to be immersed in an very international and entrepreneurial environment Sharp, analytical mind and an entrepreneurial spirit Data analytics project and experience are a must, knowledge of the basic optimization algorithms Knowledge and/or willingness to learn web & digital marketing techs (HTML, JavaScript, Python, SQL) Proficiency in advanced excel mandatory, javascript / google app scripts a plus Level headed and can express ideas in a clear and impactful manner We Offer: Aunique experience in an entrepreneurial but structured environment The opprotunity of being part of a highly professional and dynamic team working around the world U nparalleled personal and professional growth as our longer-term goal is to train a next generation of leaders for our future businesses

Head of J-Force - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, whichconnects sellers with consumers, our logistics service, which enables theshipment and delivery of packages from sellers to consumers, and our paymentservice, which facilitates transactions among participants active on ourplatform in selected markets. Through our online platforms, consumers canaccess a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery. With over 3,000 employees in 14 countriesspanning across 6 African regions, Jumia is led by top talented leadersoffering a great mix of local and international talents and is backed by veryhigh-profile shareholders. Jumia is committed to creating sustainable impactfor Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! Main Responsibilities: Manage the commercialperformance of the JForce team Coordinate team performance with business goals – mostly working closely with the commercial team Design marketing campaigns toreach revenue targets and agent activation targets. Ensure that the Shipped to Net(STN) and other operations related KPIs of JForce are enforced by runningpromotions, offering incentives and issuing penalties for cancellations. Develop and manage healthyworking relationships between the team and the J-Force Agents byincreasing interactions and monitoring/ devising structures for the growthof agents. Design and coordinate the implementation of processes aimed at resolving J-Force Agents’ issues within 24hours of complaint. Optimize the recruitmentprocess across board (every region) and strategize on improving Agentactivation Monitor the overall performanceof all Agents and Regions. Ensure that agents’ commissions are calculated correctly and paid out on time Required Skills & Qualifications Basic Requirements BSc in Business Administration,Business management, Accounting, Economics, Marketing or related fieldfrom a recognised and accredited university. A Masters’ in any relevant field is an added advantage 5 – 7 years’ experience working in a fast-paced corporate environment preferably in a similar role. 3 - 4 years in working in asales position preferably managing a large team Successful previous experienceas a sales representative or sales manager, marketing or demandingcommercial operations role consistently meeting or exceeding targets Committed to continuouseducation through workshops, seminars and conferences Experience in ProjectManagement with proven ability to drive processes from inception to finish Strong business sense andadequate knowledge of the online marketplace model and ecommerceenvironment Expected Personal and Technical Skills Advanced knowledge in MicrosoftOffice suite (Excel, Word and Power point) and Google Office productivitytools Demonstrated ability tocommunicate, present and influence credibly and effectively at all levelsof the organization Must possess strong analyticaland problem-solving skills Must have strong leadership,organizational and team management skills Must possess an advancedknowledge of customer and market dynamics and requirements. Ability to work on multipleprojects simultaneously and meet deadlines on schedule. Excellent mentoring, coachingand people management skills We Offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Quest 2020 – Algeria / UFLP Graduate Marketing Are you MADE for the QUEST by UNILEVER? We’ll support you tobecome one of the business leaders of tomorrow – and we’ll do that today.You’ll thrive by gaining exposure to real business challenges where your energyand fresh thinking will have an impact. You’re the change we want to see. UNILEVER FUTURE LEADERS PROGRAMME (UFLP) MARKETING For students in their final year of university upto 1 year of total experience, our Future Leaders Programme is a 3-Year Programmethat’s designed to prepare you for business leadership roles. You’ll thrivewith mentoring from senior leaders, the diverse experiences and by seeing thepositive impact your work has on our business. It’s a big challenge, but we think you’re up to it.Together, we’ll propel your career, and our best-loved brands, towards a betterfuture. The three-year,world-class development Programme is packed with variety and challenge, withthe opportunity of promotion to manager level after 2 years. You’ll developyour individual leadership skills by working on live projects that offer youall the experience you need to become ready for your first management role.Over three placements we’ll make sure you gain broad experience in severaldifferent areas to develop your Marketing expertise, for example: Global Marketing: Createcompelling brand stories and develop international plans across the full marketingmix – including brand communication and innovation. Local Marketing : Learn to translate brand vision to localmarkets and manage integrated brand experiences across channels. Category Management : Oversee a product category, becoming an experton market place and competitors, and advising customers on ranges for theirshoppers. Key Account Management : Build Relationships and business plans, andnegotiate promotions. Customer Development placement : Experience how we work closely with ourcustomers and ensure our consumers can find our brands. To learn more about the UFLP program for Marketing:Please visit ( ) It’s easy to apply for our UNILEVER Future Leaders Programme(UFLP) with these steps; Stage 1: Registration & Application * Closing Date for applications – December 8 th ,2019 Stage 2: Experience Unilever Day Stage 3: NAME Camp

Quest 2020 – Algeria / UFLP Graduate Customer Development Are you MADE for the QUEST by UNILEVER? We’ll support you tobecome one of the business leaders of tomorrow – and we’ll do that today.You’ll thrive by gaining exposure to real business challenges where your energyand fresh thinking will have an impact. You’re the change we want to see. UNILEVER FUTURE LEADERS PROGRAMME (UFLP) CUSTOMER DEVELOPMENT For students in their final year of university upto 1 year of total experience, our Future Leaders Programme is a 3-Year Programmethat’s designed to prepare you for business leadership roles. You’ll thrivewith mentoring from senior leaders, the diverse experiences and by seeing thepositive impact your work has on our business. It’s a big challenge, but we think you’re up to it.Together, we’ll propel your career, and our best-loved brands, towards a betterfuture. The three-year,world-class development Programme is packed with variety and challenge, withthe opportunity of promotion to manager level after 2 years. You’ll developyour individual leadership skills by working on live projects that offer youall the experience you need to become ready for your first management role.Over three placements we’ll make sure you gain broad experience in severaldifferent areas to develop your commercial expertise, for example: Customer Management: Use data to develop finance models to tailorplans and promotions for our customers. Category Management: Oversee and become the export of a productcategory. Shopper Marketing : Develop media plans for retailers to launchour key brands. Category and ChannelOperations : Be the direct linkbetween brands and customers. E-commerce : Get exposure to selling on online To learn more about the UFLP program forCustomer Development: Please visit ( ) It’s easy to apply for our UNILEVER Future Leaders Programme(UFLP) with these steps; Stage 1: Registration & Application * Closing Date for applications – December 8 th ,2019 Stage 2: Experience Unilever Day Stage 3: NAME Camp

Head Of Ops Excellence - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Description: Work onclear and impactful projects to improve operations & our partnersexperience Structure processes to maintain a lean operations on all the order flow from customer service operations to logistics operations and vendor experience, your responsibilities will include without being limited to ; Auditing current operation processes and identifying current risks and compliance gaps Building roadmaps with other head of departments to ensure revamp of processes and correct ownership by teams identifying specific actions to improve main KPIs based on ad hoc requests: VNPS and NPS scores, seller and CS ops queue management, compliance with forward and reverse flows SLAs Ability to understand and own systems used by operations departments and suggest improvement to Jumia Group central teams Troubleshooting all vendor problems affecting the supply chain and ensures problem resolutions are achieved without compromising the relationship with vendors and company customers Profile and skillsrequired: Education :top Engineering and Business Schools Goodknowledge in english, Excel is a must Experience : a minimum of 4 to 5 years in logistics/supply chain or Business Process Reengineering is a must Entrepreneurshipmindset, results oriented What we offer: A uniqueexperience in an international, entrepreneurial, yet structuredenvironment Unparalleledpersonal and professional growth as our longer-term objective is to trainthe next generation of leaders for our future internet service lines Theopportunity to be part of a team full of talented people with the bestbackgrounds.

Studio Assistant- Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous coordonnez avec plusieurs équipes pour assurer la production d’un contenu produit de grande qualité. Vous sélectionnez, éditez et publiez des photos de produits sur le site de Jumia Algérie. Vous garantissez un rendu de qualité dans les temps impartis. Ponctuellement, vous travaillez à la création de design de communication spécifique ou de logos. Vous exécutez les processus de suivi de la qualité des designs produit sur le site oeuvrez à leur amélioration.. Compétences & expériences requises : Diplôme ou certificat en design, édition, photographie. Expérience antérieur en édition de photo ou design graphique requise. Photoshop & Illustrator avancé requis. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Polyvalent, vous savez collaborer avec des équipes diverses. Indépendant, vous savez apprendre par vous même. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.

Content Writer -Jumia (Full Time ) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking for talented peoplewith a passion for emerging markets and Africa to join our team and embark onour exciting journey. Main Responsibilities Composing content, editing and posting to JUMIA website Using details from the fashion supplier to write content on the products Describing fabric, sizes, colours and fittings of various fashion items Writing descriptions on accessories Editing web pages for on-screen readability Proofreading final draft of web pages. Working on Jumia back-end software to ensure our suppliers product info is online Training our suppliers in using Jumia IT (Software) tools at Jumia and suppliers offices Liaising with other departments such as Sourcing, Buying, Operations and Production to ensure product information is put online in a timely manner Identifying and executing on opportunities to improve and automate processes Required Skills & Qualifications Diploma or Degree in Business/ IT/ Journalism At least 1 year experience in content writing, freelance or employment Excellent written English Good computer skills: ability to quickly learn new software and tools High attention to detail and ability to meet strict deadlines Good organizational skills including prioritizing, time management and multi-tasking Great communicator, friendly and approachable We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Head of Customer Experience - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey Main Responsibilities: As a Country Head of Customer Experience, you will oversee building, tracking and managing the customer interactions for Jumia Mall to deliver a superior customer experience and NPS. You will be expected to work in coordination with Customer Service, Commercial, Vendor Experience, Finance and Jumia Services team. Your responsibilities will include, without being limited to: 1. Manage the Customer experience team to deliver on: Management of customer’s SLA and backlog (delivery, returns, refund…) Management and turnaround of unsatisfied customers Pro-active management of new customer experience after delivery event Resolution of escalated issues with other department Customer NPS improvement Repurchase rate improvement 2. Manage and improve all aspects of customer experience: Develop and implement proactive plans to enhance the customer’s experience across all touch points Monitor and improve all customer communication for consistency and accuracy Determine priority improvements on the customer journey by maintaining contact with customers; going on delivery runs; benchmarking best practices; analyzing information and applications Monitor competitors offerings for best practices on service calibrat ion 3. Drive cross-departmental projects around customer experience: Drive product quality improvement via pro-active and re-active management operations (quality check, delisting, packaging material improvement…) Drive a customer-centric culture and accountability in various other teams Develop customers’ insights alongside with marketing and commercial team through focus group and surveys. Drive customer first project: design and implement a company-wide program placing the customer at the center of all focus Driver under the umbrella of customer First projects to : Improve Delivery journey Improve and fasten Delivery SLA Packaging Quality enhancement Product quality enhancement Brand perception of Jumia to be Customer delight 4. Groom and manage the next generation of Customer experience agents via: Create and implement training's internally for CX team to enhance Jumia NPS and process compliance. Managing the pool of pro-active calling agents to find potential hire (CS, commercial) 5. Be a role model of Customer experience in the Country Profile Required: Bachelors degree in Business Administration, Business management, Accounting, Economics, Marketing or related field from a recognized and accredited university. A Masters’ in any relevant field is an added advantage 5 – 7 years’ experience working in a fast-paced corporate environment preferably in a similar role and industry 3 - 4 years in working in a Customer experience position preferably managing a large team Successful previous experience as a Customer experience lead or customer service lead or business operations consistently meeting or exceeding targets Committed to continuous education through on job learning, workshops, seminars and conferences Experience in Project Management with proven ability to drive processes from inception to finish Strong business sense and adequate knowledge of Customer service, customer experience, online marketplace model and ecommerce environment Other Required Skills Advanced knowledge in Microsoft Office suite (Excel, Word and Power point) and Google Office productivity tools Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Must possess strong analytical and problem-solving skills Must have strong leadership, organizational and team management skills Must possess an advanced knowledge of customer and market dynamics and requirements. Ability to work on multiple projects simultaneously and meet deadlines on schedule. Excellent mentoring, coaching and people management skills Interactions with MD/ CEO COO CCO Head of Customer Experience - Global Head of Customer Service Head of Jumia Services Head of Marketing Commercial team Customer experience team Customer Service team Tech / Product team We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Social Media Expert - Jumia ( Full time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job description As Social Mediamanager, your role will be to support Jumia developing its brand on variousSoMe channels (Instagram, FB, YouTube, Twitter). You will leverage and developthe community of influencers that Jumia has in its network. You will executeour content strategy across all SoMe, designing posts that generate engagement. Ultimately yourgoal will be to contribute to making Jumia a cool brand, associated with trendycontent and positive conversations. Thus, you will be at the core of the Jumiabrand building strategy. You will need tobe extremely tuned to trends, influencers, and generally speaking be completelypassionate about Social Media. Your responsibilities will include Plan and execute quality content aiming to improve Jumia’s content quality. Makechecks on all our SoMe on a daily basis Plancontent weekly to ensure posts generate the right level of engagement Collaboratewith graphics team to ensure quality visuals for your content Be aheadof the curve for all the viral trends Trending products, challenges, reposts, videos, etc…. Share bestpractices across countries Generateweekly plans and reports to improve KPIs ReviewSocial Media Sentiment through Social studio Understandthe drivers & design actions to correct any negative trajectory Coordinatewith CS interacting with our followers and customers on a daily basis Monitor implementation and scale up Jumia’s relationship with influencer Ensure growth on # influencers participating to Jumia’s campaigns Assess thequality of the influencers and emulate the community Frequentlyinteract with them to ensure they are excited to work with Jumia Monitorthe impact of their posts on some performance indicators Engagementlevels on their posts, # orders, etc Who we´re looking for Passion for social media scene and trends Fast learning abilities and analyticalskills Previous experience withsocial media (eg working in an agency) a plus Well organized andability to simultaneously handle multiple projects Excellent communication skills inEnglish, and willingness to be immersed in a very international andentrepreneurial environment We Offer A unique experience in anentrepreneurial, yet structured environment The opportunity to become part of ahighly professional and dynamic team working around the world An unparalleled personal and professionalgrowth as our longer-term objective is to train the next generation of leadersfor our future internet ventures

Quest 2020 – Algeria / UFLP Graduate Marketing Are you MADE for the QUEST by UNILEVER? We’ll support you tobecome one of the business leaders of tomorrow – and we’ll do that today.You’ll thrive by gaining exposure to real business challenges where your energyand fresh thinking will have an impact. You’re the change we want to see. UNILEVER FUTURE LEADERS PROGRAMME (UFLP) MARKETING For students in their final year of university upto 1 year of total experience, our Future Leaders Programme is a 3-Year Programmethat’s designed to prepare you for business leadership roles. You’ll thrivewith mentoring from senior leaders, the diverse experiences and by seeing thepositive impact your work has on our business. It’s a big challenge, but we think you’re up to it.Together, we’ll propel your career, and our best-loved brands, towards a betterfuture. The three-year,world-class development Programme is packed with variety and challenge, withthe opportunity of promotion to manager level after 2 years. You’ll developyour individual leadership skills by working on live projects that offer youall the experience you need to become ready for your first management role.Over three placements we’ll make sure you gain broad experience in severaldifferent areas to develop your Marketing expertise, for example: Global Marketing: Createcompelling brand stories and develop international plans across the full marketingmix – including brand communication and innovation. Local Marketing : Learn to translate brand vision to localmarkets and manage integrated brand experiences across channels. Category Management : Oversee a product category, becoming an experton market place and competitors, and advising customers on ranges for theirshoppers. Key Account Management : Build Relationships and business plans, andnegotiate promotions. Customer Development placement : Experience how we work closely with ourcustomers and ensure our consumers can find our brands. To learn more about the UFLP program for Marketing:Please visit ( ) It’s easy to apply for our UNILEVER Future Leaders Programme(UFLP) with these steps; Stage 1: Registration & Application * Closing Date for applications – December 8 th ,2019 Stage 2: Experience Unilever Day Stage 3: NAME Camp

Quest 2020 – Algeria / UFLP Graduate Customer Development Are you MADE for the QUEST by UNILEVER? We’ll support you tobecome one of the business leaders of tomorrow – and we’ll do that today.You’ll thrive by gaining exposure to real business challenges where your energyand fresh thinking will have an impact. You’re the change we want to see. UNILEVER FUTURE LEADERS PROGRAMME (UFLP) CUSTOMER DEVELOPMENT For students in their final year of university upto 1 year of total experience, our Future Leaders Programme is a 3-Year Programmethat’s designed to prepare you for business leadership roles. You’ll thrivewith mentoring from senior leaders, the diverse experiences and by seeing thepositive impact your work has on our business. It’s a big challenge, but we think you’re up to it.Together, we’ll propel your career, and our best-loved brands, towards a betterfuture. The three-year,world-class development Programme is packed with variety and challenge, withthe opportunity of promotion to manager level after 2 years. You’ll developyour individual leadership skills by working on live projects that offer youall the experience you need to become ready for your first management role.Over three placements we’ll make sure you gain broad experience in severaldifferent areas to develop your commercial expertise, for example: Customer Management: Use data to develop finance models to tailorplans and promotions for our customers. Category Management: Oversee and become the export of a productcategory. Shopper Marketing : Develop media plans for retailers to launchour key brands. Category and ChannelOperations : Be the direct linkbetween brands and customers. E-commerce : Get exposure to selling on online To learn more about the UFLP program forCustomer Development: Please visit ( ) It’s easy to apply for our UNILEVER Future Leaders Programme(UFLP) with these steps; Stage 1: Registration & Application * Closing Date for applications – December 8 th ,2019 Stage 2: Experience Unilever Day Stage 3: NAME Camp

Head Of Ops Excellence - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Description: Work onclear and impactful projects to improve operations & our partnersexperience Structure processes to maintain a lean operations on all the order flow from customer service operations to logistics operations and vendor experience, your responsibilities will include without being limited to ; Auditing current operation processes and identifying current risks and compliance gaps Building roadmaps with other head of departments to ensure revamp of processes and correct ownership by teams identifying specific actions to improve main KPIs based on ad hoc requests: VNPS and NPS scores, seller and CS ops queue management, compliance with forward and reverse flows SLAs Ability to understand and own systems used by operations departments and suggest improvement to Jumia Group central teams Troubleshooting all vendor problems affecting the supply chain and ensures problem resolutions are achieved without compromising the relationship with vendors and company customers Profile and skillsrequired: Education :top Engineering and Business Schools Goodknowledge in english, Excel is a must Experience : a minimum of 4 to 5 years in logistics/supply chain or Business Process Reengineering is a must Entrepreneurshipmindset, results oriented What we offer: A uniqueexperience in an international, entrepreneurial, yet structuredenvironment Unparalleledpersonal and professional growth as our longer-term objective is to trainthe next generation of leaders for our future internet service lines Theopportunity to be part of a team full of talented people with the bestbackgrounds.

Infographe - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous coordonnez avec plusieurs équipes pour assurer la production d’un contenu produit de grande qualité. Vous sélectionnez, éditez et publiez des photos de produits sur le site de Jumia Algérie. Vous garantissez un rendu de qualité dans les temps impartis. Ponctuellement, vous travaillez à la création de design de communication spécifique ou de logos. Vous exécutez les processus de suivi de la qualité des designs produit sur le site oeuvrez à leur amélioration.. Compétences & expériences requises : Diplôme ou certificat en design, édition, photographie. Expérience antérieur en édition de photo ou design graphique requise. Photoshop & Illustrator avancé requis. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Polyvalent, vous savez collaborer avec des équipes diverses. Indépendant, vous savez apprendre par vous même. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.