22 jobs found in algiers

Key Account Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous développez de fortes relations avec les gestionnaires de nos plus grandes marques et nos meilleurs vendeurs. Vous justifiez d’une compréhension parfaite du marché et bénéficiez d’un réseau important. Avec le CCO & le CEO, vous représentez Jumia auprès de ces comptes clés. Vous conduisez la croissance du volume de vente de vos comptes clés en garantissant que Jumia a les meilleurs produits au meilleurs prix. Vous vous assurez que vos comptes maintiennent une performance opérationnelle optimale dans la gestion de leur stocks, de leur vitesse d’expédition et de la qualité de leur produits. Vous positionnez Jumia comme partenaire privilégié dans la feuille de route produit des marques et des vendeurs afin de garantir le meilleur assortiment de produits sur le site. Vous gérez la participation de vos comptes clés aux événements commerciaux tel que Black Friday. Vous construisez en collaboration avec vos comptes clés des business plan et en en assure le suivi régulier. Vous participez à la monétisation de l’entreprise à travers la vente de services marketing à valeur ajoutée. Vous exécutez les processus de suivi de la performance commerciale et oeuvrez à leur amélioration. Compétences & expériences requises : Appétence commerciale forte avec au moins un an d’expérience (Commercial, Consultant, Ingénieurs). Compétences en négociation avérées lors d’expériences professionnelles antérieures. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Compétences analytiques requises : vous prenez des décisions sur la base de données quantitatives. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Indépendant, vous savez apprendre par vous même. Polyvalent, vous savez collaborer avec des équipes diverses. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Grandes écoles de commerce, d’ingénieurs et université (Top 5) Excel & Power Point requis. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.

Performance Analyst - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities As performance analyst , your main responsibilities will be to develop and drive the internal operational arm of Jumia Services (Jumia’s logistics provider), through operational and strategic actions. You will directly hire and manage your internal operational team. You will be supported by a world-class team that has opened ventures throughout Africa and can bring the experience and tools to ensure your success. You key responsibilities will be: Implementing best practice fulfillment processes along the operational chain. Defining proper capacity planning to ensure surges in orders from clients are handled in a timely manner Creating adequate team structure and managing various operational teams Recruiting and managing the fulfillment team Delivering measurable results linked to your business Ensuring regular reporting of your actions and results Managing the team’s efficiency and cohesion Ensuring the smooth fulfillment of the items sold Ensuring the quality of the measurement of selected KPIs hourly, daily, weekly and monthly Scaling the team and the processes to support the growth of the company Constantly improving and developing new internal processes Making fast decisions in order to solve daily emergencies Producing regular reporting on the operations performance Coordinating with customer service to ensure optimum communication to our customers Managing the consistency and quality of the inventory Creating an unparalleled environment for your team’s development and happiness Required Skills & Qualifications Strong entrepreneurial skills, leadership and drive Impeccable communication skills Ability to negotiate and communicate in flawless English Ability to work independently and in a team Experience in multinational environment Experience or high level of comfort in logistics or operations Experience managing teams or large projects Excellent analytical and communication skills Capacity to challenge and improve processes Demonstrated ability to work in a fast paced and competitive environment. We Offer: A unique experience in an entrepreneurial but structured environment The opprotunity of being part of a highly professional and dynamic team working around the world U nparalleled personal and professional growth as our longer-term goal is to train a next generation of leaders for our future businesses

Job Summary: Youwill Lead and develop assigned Channel & Customer strategies &initiatives to deliver agreed objectives/targets. Main Responsibilities: Lead and develop assigned Channel& Customer strategies & initiatives to deliver agreedobjectives/targets Ensure development and executionof Category Channel Plan for the NP Channels and POCs in line with businessrequirements Ensure achievement of agreedChannel targets/KPIs (NPS, RIG, TS, CCS, Forecast accuracy etc.) Ensure implementation and periodicupdate/follow up of Category Channel Plan Identify killer operatorInsight/actionable idea and develop in-store execution Ensure adherence to all Companyprinciples and policies. Collaborate with peer CCSD in MENAto share Category Channel best practices/insights, liaise with Marketing, FieldSales, Finance and Supply Chain to drive Category, Channel and Consumer relatedinitiatives RequiredQualifications & Experience : Bachelor’s degree in business/marketing; a graduatedegree a plus Minimum 4 year experience in marketing or sales Proficiency in English, French and Arabic Demonstrated high level leadership / project management qualitiesduring previous work experience Delivered on KPIs on previous positions Strong interpersonal relationship builder Team player, dynamic and willingness to learn quickly

Social Media Expert - Jumia ( Full time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job description As Social Mediamanager, your role will be to support Jumia developing its brand on variousSoMe channels (Instagram, FB, YouTube, Twitter). You will leverage and developthe community of influencers that Jumia has in its network. You will executeour content strategy across all SoMe, designing posts that generate engagement. Ultimately yourgoal will be to contribute to making Jumia a cool brand, associated with trendycontent and positive conversations. Thus, you will be at the core of the Jumiabrand building strategy. You will need tobe extremely tuned to trends, influencers, and generally speaking be completelypassionate about Social Media. Your responsibilities will include Plan and execute quality content aiming to improve Jumia’s content quality. Makechecks on all our SoMe on a daily basis Plancontent weekly to ensure posts generate the right level of engagement Collaboratewith graphics team to ensure quality visuals for your content Be aheadof the curve for all the viral trends Trending products, challenges, reposts, videos, etc…. Share bestpractices across countries Generateweekly plans and reports to improve KPIs ReviewSocial Media Sentiment through Social studio Understandthe drivers & design actions to correct any negative trajectory Coordinatewith CS interacting with our followers and customers on a daily basis Monitor implementation and scale up Jumia’s relationship with influencer Ensure growth on # influencers participating to Jumia’s campaigns Assess thequality of the influencers and emulate the community Frequentlyinteract with them to ensure they are excited to work with Jumia Monitorthe impact of their posts on some performance indicators Engagementlevels on their posts, # orders, etc Who we´re looking for Passion for social media scene and trends Fast learning abilities and analyticalskills Previous experience withsocial media (eg working in an agency) a plus Well organized andability to simultaneously handle multiple projects Excellent communication skills inEnglish, and willingness to be immersed in a very international andentrepreneurial environment We Offer A unique experience in anentrepreneurial, yet structured environment The opportunity to become part of ahighly professional and dynamic team working around the world An unparalleled personal and professionalgrowth as our longer-term objective is to train the next generation of leadersfor our future internet ventures

We are looking for an enthusiastic and dedicated Vessel accounts responsible to prepare and deposit the vessel accounts as per guidelines for all the ports where Maersk operates in Algeria. Besides, maintaining a good and close cooperation with vessel accounts committees. This position will be located in Skikda. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Keep track of vessel account balance breakdown (detailed) Provide input to treasury, accounting etc. when/where applicable to ensure items are cleared within the specified timeframe Ensure A40 returned from the various customs offices within reasonable delay Monthly reporting about pending, validated and ongoing vessel accounts and A40. Coordinate with different functions to ensure required documentation provided as per local regulation Maintain a detailed vessel accounts situations and ensure is it updated daily Measurements / success criteria in position First vessel account for each voyage must be deposited within 90 days Your ability to perform within your areas of responsibility as outlined above. This includes accuracy and quality of work, quantity of work, problem solving and decision-making skills. Your ability to work within a team as well as independently and your contribution towards ensuring that the best possible financial result is achieved for Maersk Algerie SPA and the Group as a whole. The measurable results/performance on services which you influence including the profitability of Maersk Algerie SPA towards the agency budget. Transactional measures (locally defined) We are looking for As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You listen for the opinions of others and act in a diplomatic manner which enables you to relate and build constructive relationships. Customers and colleagues therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and when faced with problems, you look beyond the obvious and work thoroughly to identify the most appropriate solution. You actively seek to understand and learn from your experiences and you are able to immediately apply the knowledge you have gained. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. The communication style is therefore adapted every time in order to match the needs of the customer.

Infographe - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous coordonnez avec plusieurs équipes pour assurer la production d’un contenu produit de grande qualité. Vous sélectionnez, éditez et publiez des photos de produits sur le site de Jumia Algérie. Vous garantissez un rendu de qualité dans les temps impartis. Ponctuellement, vous travaillez à la création de design de communication spécifique ou de logos. Vous exécutez les processus de suivi de la qualité des designs produit sur le site oeuvrez à leur amélioration.. Compétences & expériences requises : Diplôme ou certificat en design, édition, photographie. Expérience antérieur en édition de photo ou design graphique requise. Photoshop & Illustrator avancé requis. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Polyvalent, vous savez collaborer avec des équipes diverses. Indépendant, vous savez apprendre par vous même. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.

Chief Financial Officer - Jumia ( Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Defining and implementing financial strategy in collaboration with the CEO Designing policies and processes for internal control in order to minimize business risk and comply with local and internal accounting standards Managing and maintaining the financial accounting system, and all accounting processes including daily accounts payable, accounts receivable, cash collection, GL, payroll Providing complete analysis of financial results to the executive leadership team and Partner group Effective and timely management of financial planning, analysis and budgeting within the global business Creating infrastructure to capture weekly, monthly, quarterly KPIs Leading a team, providing technical and professional development and establishing succession planning Organizing, evaluating and directing the fiscal functions and performance of the business; developing country/product specific policies and procedures to improve overall operation/effectiveness; participating in the development of financial plans and programs Ensuring the accurate/timely reporting of the business financial results, the preparation of the budgets, financial reports and analyses; ensure compliance with all country legal, regulatory and tax reporting requirements Evaluating cash flow projections Pro viding strategic financial input and leadership on issues affecting the region and provide financial advice and knowledge toothers within the discipline Requirements : Minimum 2-3 years’ audit experience Qualified accountant with knowledge of IFRS accounting standards Experience in big 4 audit firm or preparing for an audit of a large business Broad based global experience in leading a financial unit Exceptional analytical skills Ability to communicate effectively with internal and external affiliates and client Successfully managed financial organization with comparative scale and complexity Leadership Skills Unwavering discipline Strong influencing and communications skills and ability to work across multiple areas of company We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Sealand is looking for a customer centric, positive, enthusiastic and dedicated Sales Executive to lead the way towards growing our market share, delivers target volumes and revenue, target & win new opportunities, understand and analyses market intelligence and be a part of a winning team. You will have the opportunity to work with leading customers and corporations in the country and in the region as well as close cooperation with colleagues from offices around the world. This is a dynamic & challenging position which will demonstrate your drive and passion to achieve targets, sales capabilities and relationship management skills. If you thrive off closing deals or gaining new customers then this is the role for you! We offer As an organization, we are entrepreneurial. We provide a fast-paced work environment where employees are empowered and expected to take ownership and held accountable for their performance. Through this position, you will gain a unique opportunity to improve your mindset, skills and competency, covering below and more: Deep knowledge of sales professional process. Sales essentials training - a key for your success. Development of stakeholder management skills and persuasion abilities. Learning how to deal with and operate in a global organization. Improving your efficiency levels while keeping a high level of quality in your work. Exposure with local and foreign colleagues and customers at multiple-levels. Communication and process improvement. Key responsibilities •Increase Import/Export Volume & Profit Increase volume & profit from the assigned customer base Maintaining relationships with local and overseas client and relevant counterparts as appropriate, championing their needs and driving teamwork within the sales & service delivery organization Recommend product development initiatives driven by knowledge of client needs to trade & marketing as appropriate Execute the sales plan, meet and exceed the business targets outlined in the KPI's Prepare and pre-plan sales visits, update relevant reporting system daily with good data Build/create new relationships with potential customers while marinating, developing and following up with current ones Drive Client Acquisition Proactively map the market and identify the target segments Actively develop new clients in predefined target segments Consistently pursue lost customers to meet the sales budgets Should be able to analyze customer's supply chain Should be able to offer effective & efficient supply chain solutions to the customer Respond to all overseas queries regarding service in Saudi Arabia cluster Perform local direct handled Key Customer communication Attend conference/meetings/webex with overseas offices to communicate strategy/training etc. Coordinate projects for new service developments/standards in the cluster Ability to communicate/coordinate internally to ensure that customer's expectations is fulfilled as per the presented value proposition Maintain a positive spirit and a "Can-Do" attitude, ensuring a pleasant, motivating & fun working environment Express thoughts, desires, and ideas for personal training and development, as required to ensure optimal performance Take initiatives for timely actions in all respects and whenever possible make suggestions for enhancements for the services, products, procedures and processes Ensure that all dealings with internal & external parties are in line with the core values of AP Moller Group as well as the global vision and mission of Maersk Container Business We are looking for •Bachelor's degree in a relevant field 2+ years of experience in commercial positions in the shipping and logistics industry Sales experience Excellent oral and written communication skills in French and English is a MUST Experience in Salesforce or any other CRM is desirable •Results oriented person and ability to work with targets •Must possess strong planning, organizational, and time management skills •Strong client facing and excellent communication and influencing without authority skills •Must be self-motivated and able to follow direction and ability to work independently or as a team •Ability to work in a changing environment while maintaining a high level of quality and productivity

Head Of Performance Marketing - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilites: Accountable for operational digital marketing performance on your channel (ie. reach ROI KPI targets) Lead optimization and automation projects on your channel to support a scalable company growth Full responsibility of channels – ie. Facebook & Instagram Ads, Google Display Ads, Google Search Ads, Search engine optimization (SEO), or CRM (ie. email marketing, push notifications, sms.) Full hands-on responsibility to manage up to several hundred thousand euros of online advertising budget. Work in close collaboration with marketing partners - including but not limited to Google, Facebook, and Salesforce. Delivery of continuous optimization and automation of working practices on your channel on top of your operational accountability. This includes having the freedom of proposing and designing automation processes such as machine learning algorithm in order to improve the results of the channel. Required Skills & Qualifications: Excellent communication skills in English, and willingness to be immersed in an very international and entrepreneurial environment Sharp, analytical mind and an entrepreneurial spirit Data analytics project and experience are a must, knowledge of the basic optimization algorithms Knowledge and/or willingness to learn web & digital marketing techs (HTML, JavaScript, Python, SQL) Proficiency in advanced excel mandatory, javascript / google app scripts a plus Level headed and can express ideas in a clear and impactful manner We Offer: Aunique experience in an entrepreneurial but structured environment The opprotunity of being part of a highly professional and dynamic team working around the world U nparalleled personal and professional growth as our longer-term goal is to train a next generation of leaders for our future businesses

Do you want to be a part of undisputed leader of liner shipping? Sea land is looking for dedicated, enthusiastic Customer service Client Executive to join our team in Algeria and lead our drive for continuous improvement. Role is located in Algiers. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for •Ambition to make a career in logistics sector (Customer service and sales) University degree Fresh graduates or 1 - 2 years of customer service experience Excellent level of English Computer skills •Excellent communication skills

Vendor Support Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure Descriptif du poste: Responsable de la Hotline Vendeur Mailing aux vendeurs et informations Traitement des requêtes et réclamations vendeurs Gestion du chat sur Seller Center Gestion du stock et rupture de Stock Envoi et suivi du VNPS Profil recherché: Esprit commercial et maîtrise des techniques de communications Sens du détail et aime le travail d'équipe Rigoureux, organisé, pragmatique, capacité d'adpatation rapide et ouverture d'esprit Maîtrise de l'excel Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises interne Apply for this job Link to this job Share this job Location Algeria Department Operations Job Title Vendor Support Agent - Jumia (Full Time) City Algiers Country Algeria

Accountant - Jumia ( Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Processing of suppliers Prepare month end close process - processing general journals on accounting system, reviewing accruals and prepayments Preparing bank reconciliation (daily / weekly) Complete daily functions associated with account reconciliation Supplier statement reconciliation Reconcile all general ledger accounts Posting and Updating the relevant accounting systems (QB, Navision, SAGE ) General company accountancy Other support to finance team as required Qualifications Bachelor Degree in Finance or accountancy 1 -3 years’ experience as an accountant Experience with computerized accounting i.e. QB, Navision, SAGE, Excel Smart, hands on, dynamic and lively individuals We Offer: A unique experience inan entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Customer Service Agent - Jumia Food ( Full Time ) J umia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking for talented peoplewith a passion for emerging markets and Africa to join our team and embark onour exciting journey. Customer Service Agent : Main Responsibilities Processing of orders in a timely and accurate manner Updating of customer information in the backend system Answering customer queries or passing them on to the relevant person Handling complaints from customers and vendors, as well as escalating them to the supervisor/manager if required Actively being a brand ambassador during interactions with customers and vendors Liaising with the dispatch team and following up on orders to ensure delivery is made with the least disruption Required Skills & Qualifications Young energetic and ready to work hard Willing and ready to learn and commit to the tasks assigned Should be a team player We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Key Account Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous développez de fortes relations avec les gestionnaires de nos plus grandes marques et nos meilleurs vendeurs. Vous justifiez d’une compréhension parfaite du marché et bénéficiez d’un réseau important. Avec le CCO & le CEO, vous représentez Jumia auprès de ces comptes clés. Vous conduisez la croissance du volume de vente de vos comptes clés en garantissant que Jumia a les meilleurs produits au meilleurs prix. Vous vous assurez que vos comptes maintiennent une performance opérationnelle optimale dans la gestion de leur stocks, de leur vitesse d’expédition et de la qualité de leur produits. Vous positionnez Jumia comme partenaire privilégié dans la feuille de route produit des marques et des vendeurs afin de garantir le meilleur assortiment de produits sur le site. Vous gérez la participation de vos comptes clés aux événements commerciaux tel que Black Friday. Vous construisez en collaboration avec vos comptes clés des business plan et en en assure le suivi régulier. Vous participez à la monétisation de l’entreprise à travers la vente de services marketing à valeur ajoutée. Vous exécutez les processus de suivi de la performance commerciale et oeuvrez à leur amélioration. Compétences & expériences requises : Appétence commerciale forte avec au moins un an d’expérience (Commercial, Consultant, Ingénieurs). Compétences en négociation avérées lors d’expériences professionnelles antérieures. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Compétences analytiques requises : vous prenez des décisions sur la base de données quantitatives. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Indépendant, vous savez apprendre par vous même. Polyvalent, vous savez collaborer avec des équipes diverses. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Grandes écoles de commerce, d’ingénieurs et université (Top 5) Excel & Power Point requis. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.

Performance analyst - Jumia Services (Full Time ) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking for talented peoplewith a passion for emerging markets and Africa to join our team and embark onour exciting journey. Main Responsibilities As performance analyst , your main responsibilities will be to develop and drive the internal operational arm of Jumia Services (Jumia’s logistics provider), through operational and strategic actions. You will directly hire and manage your internal operational team. You will be supported by a world-class team that has opened ventures throughout Africa and can bring the experience and tools to ensure your success. You key responsibilities will be: Implementing best practice fulfillment processes along the operational chain. Defining proper capacity planning to ensure surges in orders from clients are handled in a timely manner Creating adequate team structure and managing various operational teams Recruiting and managing the fulfillment team Delivering measurable results linked to your business Ensuring regular reporting of your actions and results Managing the team’s efficiency and cohesion Ensuring the smooth fulfillment of the items sold Ensuring the quality of the measurement of selected KPIs hourly, daily, weekly and monthly Scaling the team and the processes to support the growth of the company Constantly improving and developing new internal processes Making fast decisions in order to solve daily emergencies Producing regular reporting on the operations performance Coordinating with customer service to ensure optimum communication to our customers Managing the consistency and quality of the inventory Creating an unparalleled environment for your team’s development and happiness Required Skills & Qualifications Strong entrepreneurial skills, leadership and drive Impeccable communication skills Ability to negotiate and communicate in flawless English Ability to work independently and in a team Experience in multinational environment Experience or high level of comfort in logistics or operations Experience managing teams or large projects Excellent analytical and communication skills Capacity to challenge and improve processes Demonstrated ability to work in a fast paced and competitive environment. You will belong to an international talented team, evolving in a fast-paced environment. Our people are inspiring, ready to take challenge, and will support you in working on an international scale impacting tens of millions of revenue and users. Our commitment to our teams is to turn everyone into the finest in their area by providing constant support. We will offer you a second home where you will find opportunity for growth and career development. Benefit list includes (but is not limited to) health insurance, parental bonus, snacks, fruits and bonuses based on your excellent results. We are passionate about what we do, and we have fun while doing it. And above all, we believe that nothing is impossible.

Maersk line Algeria is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Counter Agent" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded Key responsibilities The role of the Counter Agent is to provide the incoming customers at the counter with a versatile and well-rounded service allowing them to proceed with their required work in an orderly manner. Execute all assigned tasks at the counter responsibly and efficiently Be proactive in responding to daily emails. Cater to a great number of customers daily in a professional and smooth manner Handle import and export shipments while processing all needed work Print OBL for import/export Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately Work closely with the related departments to provide a good service for our customers Calculate the detention invoices Guide the customers to use our website to receive effective service as and when needed Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values We are looking for • Candidate must possess a university degree. 1-3 years' experience in Customer Service. Knowledge of all Microsoft Office applications Self starter , Good learner - able to handle reported customer issues after involving all stakeholders soon as possible Good communication skills. Good English written skills towards all stakeholders. Strong command of English and French Flexible attitude to working hours. Smiling person • Ability to work under pressure, like having direct contact with customers.

Do you want to be a part of undisputed leader of liner shipping? Sea land is looking for dedicated, enthusiastic Customer service Client Executive to join our team in Algeria and lead our drive for continuous improvement. Role is located in Algiers. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for •Ambition to make a career in logistics sector (Customer service and sales) University degree Fresh graduates or 1 - 2 years of customer service experience Excellent level of English Computer skills •Excellent communication skills

Chief Financial Officer - Jumia ( Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Defining and implementing financial strategy in collaboration with the CEO Designing policies and processes for internal control in order to minimize business risk and comply with local and internal accounting standards Managing and maintaining the financial accounting system, and all accounting processes including daily accounts payable, accounts receivable, cash collection, GL, payroll Providing complete analysis of financial results to the executive leadership team and Partner group Effective and timely management of financial planning, analysis and budgeting within the global business Creating infrastructure to capture weekly, monthly, quarterly KPIs Leading a team, providing technical and professional development and establishing succession planning Organizing, evaluating and directing the fiscal functions and performance of the business; developing country/product specific policies and procedures to improve overall operation/effectiveness; participating in the development of financial plans and programs Ensuring the accurate/timely reporting of the business financial results, the preparation of the budgets, financial reports and analyses; ensure compliance with all country legal, regulatory and tax reporting requirements Evaluating cash flow projections Pro viding strategic financial input and leadership on issues affecting the region and provide financial advice and knowledge toothers within the discipline Requirements : Minimum 2-3 years’ audit experience Qualified accountant with knowledge of IFRS accounting standards Experience in big 4 audit firm or preparing for an audit of a large business Broad based global experience in leading a financial unit Exceptional analytical skills Ability to communicate effectively with internal and external affiliates and client Successfully managed financial organization with comparative scale and complexity Leadership Skills Unwavering discipline Strong influencing and communications skills and ability to work across multiple areas of company We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Head Of Performance Marketing - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilites: Accountable for operational digital marketing performance on your channel (ie. reach ROI KPI targets) Lead optimization and automation projects on your channel to support a scalable company growth Full responsibility of channels – ie. Facebook & Instagram Ads, Google Display Ads, Google Search Ads, Search engine optimization (SEO), or CRM (ie. email marketing, push notifications, sms.) Full hands-on responsibility to manage up to several hundred thousand euros of online advertising budget. Work in close collaboration with marketing partners - including but not limited to Google, Facebook, and Salesforce. Delivery of continuous optimization and automation of working practices on your channel on top of your operational accountability. This includes having the freedom of proposing and designing automation processes such as machine learning algorithm in order to improve the results of the channel. Required Skills & Qualifications: Excellent communication skills in English, and willingness to be immersed in an very international and entrepreneurial environment Sharp, analytical mind and an entrepreneurial spirit Data analytics project and experience are a must, knowledge of the basic optimization algorithms Knowledge and/or willingness to learn web & digital marketing techs (HTML, JavaScript, Python, SQL) Proficiency in advanced excel mandatory, javascript / google app scripts a plus Level headed and can express ideas in a clear and impactful manner We Offer: Aunique experience in an entrepreneurial but structured environment The opprotunity of being part of a highly professional and dynamic team working around the world U nparalleled personal and professional growth as our longer-term goal is to train a next generation of leaders for our future businesses

Chief Commercial Officer Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities: The Chief CommercialOfficer will be responsible for leading the company sales performance and havedirect oversight of all commercial activities in the country, including inparticular Vendor Acquisition, Vendor Management & Category Development. Ensuringsharp execution of the centrally defined improvements/routines, participatingto their refinement through the collection of detailed customer/vendorfeedbacks, and leading country related specific projects to reach thoseobjectives. Main responsibilitiesinclude: Settingthe commercial strategy of the department (sales targets, targetcategories/segments to unlock, target key suppliers, target number of suppliersto onboard .. etc) Managing a team in charge of vendor acquisition,vendor management, sourcing operations and content management Scaling the team and processes to support thegrowth of the company Recruiting adequate profiles to join the team Meeting key vendors and suppliers to negotiatepartnerships, contracts and service level agreements. Ensuring regular and quality reporting of team actions and results ProfileRequirements Strong experience (minimum >6 years) in a consumer good company, retail or equivalent Strong local knowledge and deep understanding of businessenvironment Strong negotiation skills Hands on & results oriented Well organized Capacity to challenge and improve processes Ability to identify new business opportunities Weoffer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact inbuilding the African ecommerce sector The opportunity to become part of a highlyprofessional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Customer Experience Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Algeria Department Customer Experience Job Title Customer Experience Agent - Jumia (Full Time) City Algiers Country Algeria

Head Of Content - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Responsabilities : As Head of Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. As Head of Arabic Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. Manage a team of 5 to 10 content owner, graphic designer and photographer Lead team in creating content in french and arabic in line with the Jumia standard and KPIs; Own the quality of the product content from picture to text; Manage SLAs & reporting across sub-teams: content writing, photography, image editing, quality control; Responsible for the process of counterfeit control ; Carry out team training on relevant skills ; Monitor the effectiveness of new and existing content tools and take the lead on coming up with solutions ; Synergize with other teams for the optimization of content and other related initiatives ; Work effectively without close supervision and take lead of local projects ; Take part to company monetisation by collaborating to the development of Jumia Studio ; Requirements Ability to communicate flawlessly in both verbal and written mediums with impeccable spelling and grammar in Arabic and French. Professional written and oral knowledge in English. Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) tools Working knowledge of Google Office Productivity Tools. You are tech savvy, able to learn quickly how to use new tools Details oriented and seeking perfection ; Ability to deal with ambiguous problems and build lasting solutions ; Project and team management skills are essential ; Proven ability to manage multiple team, competing priorities simultaneously ; Autonomous, you adapt fast and learn by doing ; Qualification & Experience Master Degree in business, engineering or arts ; 1-2 years' experience in content creation for high traffic website ; 1 year minimum managerial experience ; Working knowledge of the online businesses/e-commerce industry ; Experience with Salesforce is a plus ; We offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth given the challenges that we propose you to take.