132 jobs found in cape town

Preferred Qualifications Detailed Description and Job Requirements This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job Summary Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform F&B service staff of 86'ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Autograph Collection Hotels

Introduction The position of Schools Marketing Consultant is a front end position responsible for generating new business from school leavers who may wish to study further. This will be done through active engagement on Roadshows to promote the programmes which Milpark has on offer. Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Schools Marketing To market the programmes and services of the Company, particularly the full-time programmes. To assist with full time marketing function by mining of database and getting students in for aptitude testing and career guidance. To assist with all full time marketing activities e.g. schools, exhibitions, open days and career evenings. To make an attend schools appointments for school visits when required to do so. Accurate recordkeeping of all consulting and maintenance or f/time database. Monitor student enrollments and ensure the adherence to entry requirements and admission criteria. To do marketing presentations to prospective and existing walk-in, email or phone-in students as necessary. Market development in terms of feeder schools current and those never visited before with the aim of creating brand awareness for Milpark as a unique HE provider. To assist with the planning of marketing support material for schools marketing strategy and expos eg. handout requirements, printed material and promotional items. To meet leads target as specified. Building Client Relationships Develop and nurture positive working partnerships with clients (to uphold and nurture existing business relationships with regards to key stakeholders eg. feeder schools' principals, guidance teachers and gatekeepers and organisers of expos and events). Ensure that CRM system is updated with pertinent information as per Sales Client database current and accessible procedures. Ensure service delivery to clients - maintain the Standards of Excellence as contained in the Service Level Agreement to build sustainable customer relationships. Office administration General office and administrative duties e.g. correspondence, etc. Formal weekly reporting on schools marketing activities and participating in sales and operational meetings. Corporate communication Information pertaining to or coming from the marketing team is shared with other divisions to improve the overall performance of Milpark. Communication is open, relevant and prevalent within Milpark. Colleagues are supported and information is shared between Milpark divisions (especially the Sales Team). Develop sound relations with internal customers and promote trust and confidence towards the Commercial Department. Self-Development The Schools Marketing Consultant should be passionate about Milpark and Services. The Milpark set of Values should be prevalent in all conduct by the Commercial Manager. The Schools Marketing Consultant should be committed to continuous self-improvement in terms of relevant knowledge and skills. Requirements Oral and written communication skills. Consultative selling skills. Relationship building skills. Ability to use technology and analysis tools (Excel, Outlook, web, databases). Knowledge of the education sector preferred. Education Industry sales experience preferred. Knowledge and understanding in Banking; Financial Planning and Insurance; Management and Leadership preferred. Minimum Matric (Tertiary qualification preferred). Experience in sales and marketing role. Education & Experience Requirements Minimum Matric (Tertiary qualification preferred). • Experience in sales and marketing role.

Introduction The Company Milpark Education is a tertiary institution unlike any other, and is focused on new ways of learning and challenging convention. Our offering ranges from undergraduate and postgraduate qualifications, to continuing education and corporate training. Our MBA programme has consistently ranked #1 Private MBA in South Africa. Our flexible learning platforms have provided students with an alternative to traditional universities by creating a quality education structure that is flexible yet disciplined. The main purpose of the Sales Administrator is to support the Sales Team by performing a number of tasks focusing on customer satisfaction and coordinating sales team activities by acting as the link between students and sales. The Sales Administrator is responsible to track reports, capturer leads data, direct email queries to Student Acquisition Advisors and prepare multiple sales documents. The position requires the Sales Administrator to work regular business hours, however overtime is required during busy season. Please be advised that this is a Fixed Term Contract position until end of February 2020 for busy period with no possibility of permanence. Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Executing sales administration: Correctly and accurately use the Salesforce system for capturing of enquiries and doing Administrator follow ups as agreed to with the manager. Accurately capture every lead onto Salesforce. Answer queries for sales documentation and information same day. During Busy season 24 hours will be given to answer these requests. Ensure accurate grammar and spelling when emailing a prospective student. Keep it professional at all times Ensure that documentation is correctly signed and uploaded Follow up on outstanding or incorrect documentation uploaded by prospective students for admissions and registrations within the agreed SLA Ensure that extra information is also loaded on student profile such as international venue info, special needs etc Submit daily figures and weekly reports on time as requested by the manager Assist Student Acquisition Advisors with capturing leads. Ensure that notes are added to every application or lead captured. Fostering and maintaining student relationships: Provide each and every prospective student with the correct information presented in a professional manner. Participate in outbound campaigns - making contact with prospects that have not registered to ensure that contact is maintained and leads to conversion. To uphold good relationships with our prospective students, customers and colleagues. To ensure that no complaints regarding service or performance are received from students and clients. Be professional at all times. Continuously improving service standard Quality and internal growth and development requirements: Good understanding of our product and programme requirements and the Salesforce system. Excellent knowledge of all admission and registration related policies and procedures. Knowledge of the filing system and computer packages used for capturing leads. Ensure that you are fully aware of the functionality of the various systems and tools. Demonstrate an awareness of the Milpark organisational policies and procedures. Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to the SLA, academic planners, rosters, weekly reports etc. Attend all training that you are scheduled for. To have an in-depth knowledge and understanding of all academic and administrative policies and procedures for both public programmes (contact and distance) and Learnerships. Desired Behavioural Competencies Customer Service focused Target driven Able to work under pressure Passionate about providing quality education Team player with integrity & respect Personal accountability and responsibility Operational excellence Extraordinary organizational skills Professional & Reliable •Enthusiastic and driven •Persuasive and Assertive Requirements Education & Experience Requirements: •Minimum of a Grade 12 Qualification •At least 1 year Data Capturing or Administration Experience •Ability to use technology (Excel, Outlook, Web, databases,CRM). •High Level Verbal and written communication skills.

Function The successful incumbent is required to maintain the up keep of all guest rooms and corridors; perform the day-to-day operations of the soil/linen room, including soil room administration and to ensure that all public areas in the hotel are cleaned and maintained in accordance with Marriott International Policies and Procedures. Required Experience & Qualifications 1 - 2 years' experience in Housekeeping in a 4 or 5 Star Hotel Good communication skills Ability to work without supervision Customer / staff focused Team orientation Attention to detail Preference will be given to South African Citizens.Key Responsibilities Operate, monitor and issuing of hotel linen and uniform for operation. Maintain accurate records of items laundered. Documenting stock, counting of arrival stock/linen and packing of stock/linen. Receive, segregate, count, and record number of items of soiled linen for laundry, and place soiled items in containers/laundry bags. Assist in preparing the linen room for linen stock take. Will be expected to perform the day to day operation of the soil/linen room as instructed by linen room manager Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance is clean and professional; Maintain confidentiality of proprietary information; Protect company assets. Develop and maintain positive working relationships with others; Support team to reach common goals; Listen and respond appropriately to the concerns of other employees. Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. You can also be scheduled to work in the Soil Room, Public Area and Housemen. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Job Summary Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. Specification JOB REQUIREMENTS: To convert inquiries to enrollments in order achieve agreed monthly budget while developing and building client relationships that will lead to more referrals and enrollments. MAIN PURPOSE OF THE JOB: Achieving agreed weekly / monthly sales budgets Deliver excellent customer service. Fostering and maintaining client relationships. Carry out accurate and efficient sales related administration. Display and apply extensive product knowledge. Responsible selling by ensuring correct product info is supplied. Display accurate and efficient use of ICAS, and CRM systems. Time management KEY PERFORMANCE AREAS: 1.Achievement of Sales budget 2.Accurate and efficient sales Administration 3.Product knowledge 4.Excellent customer service and client relations 5.Time Management Should you not receive any feedback in 6 weeks, please consider your application unsuccessful. NB: Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised. Requirements REQUIREMENTS OF THE JOB: 1.Matric is essential and a Diploma with Sales and Marketing is advantageous. 2.A minimum of 1 - 3 years of experience in a similar role is required. 3.Typing speed of 25 wpm 4.Proven track record of achieving sales targets. 5.Computer literacy is essential especially in MS Outlook, MS Word and MS Excel. COMPETENCIES OF THE JOB: 1.Sale skills and the ability to probe with relevant questions. 2.Good communication skills both verbally and written. 3.Professionalism 4.Good team player 5.Interpersonal skills 6.Extensive Product knowledge. 7.Time management skills

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA, Central Technical College and recently the Dermatech Training Institute. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. New additions to the Educor house of brands are our innovative and inspiring online brands, Damelin Online and CityVarsity Online. These brands remain the cornerstone of the Educor stable. Specification MAIN PURPOSE OF THE JOB: 1.Provide support for sales and academic administration by handling enquiries, providing information to potential students via fax, e-mail or printed form and the updating of sales and academic information systems. Assist branch senior management team with diary appointment support, selected filing and typing tasks. KEY PERFORMANCE AREAS: 1.Switchboard reception 2.Administration and recordkeeping 3.Manage reception Should you not receive any feedback in 4 weeks, please consider your application unsuccessful. Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised Requirements REQUIREMENTS OF THE JOB: 1.Matric is essential. 2.Excellent telephone etiquette. 3.A minimum of 1 - 3 years of experience as a receptionist or in a similar role is required. 4.Computer literacy is essential especially in MS Outlook, MS Word and MS Excel. 5.Typing speed of 25 wpm

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. Specification JOB REQUIREMENTS: To convert inquiries to enrollments in order achieve agreed monthly budget while developing and building client relationships that will lead to more referrals and enrollments. MAIN PURPOSE OF THE JOB: Achieving agreed weekly / monthly sales budgets Deliver excellent customer service. Fostering and maintaining client relationships. Carry out accurate and efficient sales related administration. Display and apply extensive product knowledge. Responsible selling by ensuring correct product info is supplied. Display accurate and efficient use of ICAS, and CRM systems. Time management KEY PERFORMANCE AREAS: 1.Achievement of Sales budget 2.Accurate and efficient sales Administration 3.Product knowledge 4.Excellent customer service and client relations 5.Time Management Should you not receive any feedback in 6 weeks, please consider your application unsuccessful. NB: Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised. Requirements REQUIREMENTS OF THE JOB: 1.Matric is essential and a Diploma with Sales and Marketing is advantageous. 2.A minimum of 1 - 3 years of experience in a similar role is required. 3.Typing speed of 25 wpm 4.Proven track record of achieving sales targets. 5.Computer literacy is essential especially in MS Outlook, MS Word and MS Excel. COMPETENCIES OF THE JOB: 1.Sale skills and the ability to probe with relevant questions. 2.Good communication skills both verbally and written. 3.Professionalism 4.Good team player 5.Interpersonal skills 6.Extensive Product knowledge. 7.Time management skills

Function The successful incumbent will be responsible to perform duties but not limited to perform serving duties at dinners and events, Set up, stock, and maintain work areas barman and waiter functions and perform other duties as per Marriott's standard operating policies and procedures. Required Experience & Qualifications Minimum two years' experience in a similar position. Physically fit to perform manual labour Customer centric Proficient in Microsoft Office (word, excel and internet Well groomed Professional and friendly Disposition Proficiency in English language Good financial skills Cash handling/cash up procedures in accordance with company standards Good communication and interpersonal skills Experience in MICROS system Ability to stand and walk for an extended period of time while accommodating guests effectively and politely. Ability to work within a pressurized environment. Ability to work flexible working hours. Attention to detail pertaining to area responsibility Key Responsibilities Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Stock ice, glassware, and paper supplies Present physical and accurate check to guest and process payment. Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Set up, stock, and maintain work areas. Serve food and alcoholic beverages to guests. Answer questions on menu selections. Record transaction in MICROS system at time of order Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Assist other employees to ensure proper coverage and prompt guest service. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Introduction There is a current vacancy in the position of Technical Leader in the Infrastructure delivery unit in the Cape Town office. The purpose of the job is to produce technical deliverables and lead a team of Engineers and Technicians in the design, procurement & contract administration of large scale multi-disciplinary infrastructure projects. Specification oDesign & documentation of road projects (Class 3 to 5) oDesign & documentation of stormwater infrastructure oDesign & documentation of municipal services oCan work independently and review project technical deliverables oExperience in both greenfield and brownfield projects oSupervise and train technicians and engineers oCompiling tender documents oExperience with GCC2015, SANS1200 & COLTO oGood communication and people skills oPreparation of reports and presentations oCompetent with Civil Designer, Civil3D and AutoCAD oAbility to produce technical deliverables of the right quality in the design and implementation of roads (municipal & provincial), stormwater, sewer, water, ducting, earthworks & pavements oAbility to competently undertake measurements, compile Bills of Quantities and technical specifications to SANS1200 & COLTO oProcure consultants and contractors in accordance with Client Supply Chain Management Policy oCompile tender documents in CIDB format, evaluation and adjudication of tenders oUndertake duties of the Engineer in accordance with GCC2015 oPrepare as-built drawings and close-out reports oDesign, train and mentor Engineers & Technicians using Civil Designer/Civil 3D/AutoCAD oA team player who can lead and supervise a team of Engineers and Technicians to produce technical deliverables of the right quality to meet the scope in the time and budget allocated oAllocate / provide sufficient technical resources / elements to different aspects of a plan, enabling the achievement of the end objectives oGood communication skills and professionally undertake presentations to colleagues, clients and stakeholders oDevelop solutions to problem/challenges in the most optimal and cost effective manner; oGenerate creative solutions to work situations; trying different and novel ways to deal with organizational problems & opportunities oBe aware of the various technologies available and to provide appropriate & best practice solutions as well as represent GIBB in the industry oUnderstand and successfully apply Risk and Quality Management Principals and system oUnderstand and apply effective financial controlling principals oChair and minute technical meetings oHonest , responsible & self-motivated Requirements oBEng / BTechEng oPrEng / PrTechEng oMinimum 10 years post Pr Registration

Introduction Ecowize is looking for a skilled, versatile and competent individual with experience in managing the invoicing function & cashbook function, following up on purchase orders and assisting within the Finance department If you describe yourself as a flexible all-rounder and enjoy working in a vibrant finance environment, then this is the position for you. Specification Job specification Create new accounts on ACCPAC Generate daily ad-hoc invoices, credit notes Monthly recurring Invoices Follow up on purchase order numbers relating to monthly & ad-hoc invoices Prepare monthly statement Assist with disputes Ensure that all remittances are received in order to have the receipts allocated accordingly Closing open task (quotes) on service master Maintain contracts and amendments Assist with collating & updating age analysis report for a weekly meeting Updating age analysis for finance meeting(once a month) Collection of accounts Process journals accurately and timeously with the correct supporting documents Assist with the timeous processing of the cashbook function, incl reconciliations, following up and clearing of reconciling items, foreign and ad-hoc payments -ensure zero errors and duplicated transactions Amongst other duties ensure that all transactions are recorded in the correct account, period and classification Requirements Job requirements Grade 12 Studying toward an Accounting qualification will be advantageous Previous experience as an Invoice Administrator/ Debtors is essential Accpac experience is essential Knowledge of Service Master is preferred Must be comfortable with the Ecowize culture and values; Respect, Honesty and Integrity, Teamwork, Accountability, Open Communication, and Service Excellence.

Job Details Retail & Business Banking Job Purpose POR Leader that looks after Cash and Universal Bankers and / front of house. Builds and develops resources and environments to enable the team to achieve its desired vision. Responsible for the facilitation of a team's outcomes. Facilitate the process of removing obstacles. Accountable for a team in a POR and / a POR. The team consists of : Universal Bankers level 1 and /, 2 and / 3; and / or Consultant, Cash and / Team Leader, Cash; and / Team Leader, Universal Banker and/ Client Liaison Officer Key Responsibilities/Accountabilities Determine customer requirements: Ensures that the team(s) attend to customers, understand what matters to the customer and delivers against those demands (i.e. determine the what, why, when, where and how). Ensures that the team(s) take ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand. Ensures that the teams understand the risks associated with the handling of the different demands (e.g., follows effective controls to minimise risk) this includes authentication of the customer to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer). Takes customer demand to understand what matters to customers. Meet customer expectations: Continuously coaches team(s) on system conditions that could hinder business and / or individual performance. Enable a learning environment where the team(s) skills are matched to customer demands. Ensure that customers complaints are resolved effectively within the prescribed timelines. Ensures that the team(s) are appropriately reflected on the Bank's systems to enable the correct flow of work. Assists with customer escalations, complaints and queries. Create the ability to act on failure demand and resolve for repeat instances. Act on the data to improve Capability of Response, delivery of what matters and eradicate failure demand through team engagement. Continuously assess what matters to the customer against the ability of processes and systems to meet the customers demand. Grow and create value: In conversing with customers, identify value demand opportunities: Ensures that all leads are logged correctly while connecting with the customer and identifies demand generation opportunities. Participates in specific campaigns and marketing activities as required. Proactively promotes the use of multiple channels to customers Accurately captures, updates or amends customer data Understand financial measures which includes OI, Assets, Liabilities, NIR, NII, Impairments and costs Providing directional support to the team to achieve customer led measures Data, analytics and reporting: Understands and solves for the changes and trends in data as it relates to. Eg. COR, failure, value demands, abandoned calls, handle time, volume of demand and time taken to respond. Assess and act on the capacity of the team to serve customer demand and solve in collaboration with the team. Facilitate the discussion on data with teams and facilitate the improvement of processes and methods based on data. Reviewing and analysing data daily to understand the performance of the team and determining what to act on. Actions and scrutinises relevant reports as per laid-down instructions. Ensures that revenue is recovered correctly for all types of transactions/services provided. Attends to customer demands (irrespective of communication channels) within the agreed timelines. Obtains documentation and assist with fraud and internal investigations, including special investigations. Reports losses for own team(s) according to laid down procedures and provides input to the investigation of losses. Ensures that finding sheets from Risk Assurance and Internal Audit has been responded and irregularities attended to according to laid down procedures. Ensure that the communication is shared and understood by team(s). Risk and compliance: Facilitate the process for team (s) to understand the risks associated with handling of high risk related demands. Facilitate the process of compliance to the FAIS act and build fit and proper teams that can handle demand. Ensures that a Risk Mitigation undertakes regular surprise checks and facilitate the process of corrective action. Ensures staff awareness in terms of fraud and fraud activities. People focus : Facilitation of team(s) outcomes, which includes driving performance, achieving aspirations and addressing skills gaps. Develops a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Help the team understand their contribution to the overall performance through various tactics (including coaching). Help the team to adopt and apply the methods designed to assist in serving customer demand. Motivates team members and ensures that they receive recognition for work well done. Maintains a people plan for the team(s) which includes succession planning for critical roles, talent engagement and personal development plans. Facilitation of the decision-making process. Enable team (s) to pull on resources to make decisions. Provide team (s) with the rights tools and knowledge to take customer demand. Determines development needs of the team and ensures that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed. Follow the agreed selection process for new members of the team(s), aligned to the local Workforce Management Plan. Accountable for the onboarding, induction and orientation of new team members. Collaboratively ensuring that there is a sufficient number staff in place to meet the fluctuating demands of customers by effectively interpreting and actioning on available data like call volumes, handle time, time spent on improvement work. Monitors staff costs and create action plans to address wastage and leakage (where relevant). When required, initiates and or follow people processes which includes resolving of grievances, disciplinary matters and any disputes. Understands the reasons for individual banker variation in capability and uses the correct approach to solve for this which may relate to system conditions, knowledge, behaviour etc Typically 10 and more direct reports. Successful delivery of outputs would be measured as follows: Customer satisfaction rating. Minimised customer hand offs. Customer demand perfectly delivered without any ‘comebacks'. Endeavour to do only value work. Meet what matters to the customer (within laid-down policies and procedures). Improvement on capability of response. Highlighting and acting on areas of improvement. Effective people management (e.g., perform to grow, skills development, reward and recognition). Preferred Qualification and Experience Minimum Qualifications: First Degree:Field of study: Business Commerce Relevant qualification with RE5 5-7 Years Previous experience in the front line. Knowledge of retail and commercial products required for understanding the context of stated customer demands. Knowledge of the procedures and the interdependencies of the various functions performed in Branch (Voice and Physical). Knowledge/Technical Skills/Expertise Customer Understanding Product Knowledge Application and Submission Verification Processing Customer Acceptance and Review Banking Process and Procedures Heart of Customer Experience Client Retention Customer and Client Focused Innovation Driving Delivery of Results Leading Courageously Inspiring Performance for Execution Growing Capability

Job Details Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty. Job Purpose To achieve Commercial Asset Finance (CAF) sales performance objectives by implementing approved asset-based finance transactions to both new and existing customers for allocated portfolio within a province across segments and sectors. • To maintain post-sales relationships with customers whilst identifying further asset-based finance and retention opportunities in conjunction with the Relationship Managers. Key Responsibilities/Accountabilities Pre - Sales • Identifies and assesses new market opportunities for asset finance within the portfolio of existing RBB and Commercial Banking customers in conjunction with the Relationship teams (e.g., Business Managers, Relationship Managers, Account Executives). Provides SME support to the Relationship teams in the selling of asset-based finance to non-Standard Bank customers within the appropriate market segment. Actively refers sales leads to the Relationship teams. Assesses market opportunities with regards to external supplier, manufactures and alliance sales sources by remaining in touch with market forces and influences. Develops and maintains relationships with supplier, manufacturer and alliance partners with a view to gaining access to new customers that are currently not Standard Bank customers. Engages in regular dialogue with Relationship teams with respect to the bank's appetite for business with existing customers who continue to seek finance through suppliers, manufactures and alliance partners. Validates that customers who wish to finance an asset through the external market have no touch points with RBB. If a touch point exists, informs the Relationship team of the client's intention to finance certain assets prior to visiting the client's site. Sales and Sales Execution Conducts client site visits when receiving a potential lead from the Relationship teams or the Alliance marketer in the external environment. In the Joint Venture and Alliance environment, generates potentials sales from non-Standard Bank clients. This requires calling on and selling to clients that have no touch points with the bank through a cold calling or external lead process. Discusses the general outline of any required asset finance such as client's Capex Budget, the lending terms proposed (including pricing) with the relationship team for an existing RBB / Commercial Banking customer and the Business Analyst / Alliance partner within the external market and ensures that the expected returns for RBB / Commercial Banking over the asset's life are kept in mind. Generates sales through executing leads for existing RBB / Commercial Banking clients that have established credit lines within the internal environment. Offers appropriate solutions based on all available information to offer an informed asset finance solution. If required, obtains further information from the customer to ensure that the correct solution is offered - in conjunction with Catchment and Ecosystem stakeholders. Negotiates appropriate pricing margins for both the client and the bank from an ROI perspective. Focuses on value added products and services (VAPS) where cross sell is applicable to the asset that RBB / Commercial Banking is considering financing. For existing RBB / Commercial Banking customers, consults with the respective Relationship teams to determine whether RBB / Commercial Banking is interested in the potential transaction from a risk and exposure point of view even if the credit line is in place. When receiving or generating a sales lead for existing RBB / Commercial Banking customers or through an Alliance partner in the external market, ensures that the asset dealer is registered on the dealer/supplier database. For a repeat RBB / Commercial Banking customer looking to finance only an asset: prepares a product specialist report, and a motivational letter that includes product (asset) specific information such as lending terms, price and expected returns on the asset for bank and non-banked customer transactions and submits this to the Business Analyst. Submits the product specialist report and the motivation letter through to the respective Relationship teams in the internal market who will review the report and together with Credit make a portfolio decision on the risk appetite. Obtains all the necessary information in order to enable the Business Analyst to prepare the appropriate credit motivation - this includes any pre-credit work. Ensures the securities for the customer are up to date and that all documentation needed for RBB / Commercial Banking to finance an asset are acquired and presented in a manner that makes it easy for Credit to understand. In the external environment, a non RBB / Commercial Banking customer deal will be submitted to the relevant Business Analyst and together will decide on the appetite for and pricing of the deal. For a non RBB / Commercial Banking customer, a transactional decision in financing the asset may be taken without needing to consult with the Relationship team. However, once this initial transaction is banked, the customer relationship will be transferred through to a Relationship team in segment and any future deals will refer to the internal process. Customer Service Drives asset finance processing; from document collection through to obtaining signatures from relevant stakeholders. This will be in the form of signed pro-formas from the dealer that will be handed over to the client for signature and collection prior to the submission of the product specialist report. Waits for the Relationship team (internal market) or the Business Analyst (external market) to inform if the deal has been approved by Credit or not. If the deal has been declined, renegotiates the deal with the client. Any adjustment to the deal must be signed off by the Relationship team for an existing RBB / Commercial Banking customer and prior to resubmission by the Relationship team through to cCedit. Communicates approvals on facilities to the client immediately. Once facility letter has been received, obtains client and relationship manager signatures, negotiates the terms should the client and or relationship manager challenge the terms on the facility letter. Ensures accurate and timeous submission of documentation from stakeholders (e.g., customers, Dealers, etc.) to meet required turnaround times. Ensures that communication channels are kept open so that any additional documents that are required can be gathered as soon as possible as well as kept up to date with the contract preparation process. Collects prepared contracts and securities and if the documents are not in order, returns documents to sales support for correction. Presents the contract, insurance, original invoice and Natis documentation to the client for signature. If the client is not happy with the contract or the securities that have been generated, initiates renegotiations or terminates the contract if the benefit is no longer realised. Drives the dealer process to gain client's signature on the contract prior to the delivery of the asset. Ensures that all signed documentation is sent back to sales support for dealer pay-outs. Collects all documentation required to complete the pay-out process and all originals required for archiving as part of keeping client's records. After Sales service Existing customers o Maintains the CAF relationship for all new and existing customers. Provides high quality after sales care to all new and existing customers (including those with an assigned relationship manager). • Non-bank customers o Facilitates through a personal introduction, the transfer of all new CAF non-customer relationships emanating from supplier, manufacturer and JV alliance partners, to a relationship manager according to the segmentation model within 14 days of the transaction being paid out. o Supports the relationship manager in establishing a primary relationship with all new customers banked that emanate from supplier, manufacturer and JV/Alliance sources. Risk and Control • Delivers a transparent approach to risk by using open dialogue with customers on risk status and raises cautionary notices when appropriate. • Undertakes relevant training and research to develop industry / sector knowledge where appropriate. • Develops solutions which are both practical and appropriate for customers. • Completes, reviews, agrees and signs off product specialist reports and recommendations to Credit. • Accountable for the content of facility letters as well as for obtaining financial information produced by customer to enable the completion of a comprehensive pack by the Business Analyst in the external environment and the relationship manager in the internal environment. • Negotiates appropriate security requirements with customers, within mandate. • Adheres to all relevant policies and procedures and drives data integrity during all customer interactions. • Validates and confirms underlying assets to be financed. Client Service • Ensures that customers asset finance needs are correctly identified, and that an appropriate asset-based finance solution is offered. • Ensues that agreed sales and service deliverables between Standard Bank and its suppliers are met. Team Involvement and administration • Liaises with OSS and sales support to ensure consistent service quality and risk adherence. • Attends team meetings on a regular basis to maintain dialogue/sharing of information to ensure up to date knowledge of market place, business development activity/ initiatives, competitions and people issues, etc. Measures • Achievement of financial objectives • Increased market share • Increased penetration • Achievement of customer service measures (turnaround times, customer feedback) • Stakeholder feedback • Adherence to risk and compliance requirements Preferred Qualification and Experience Qualification First Degree Business Commerce FAIS Accredited & RE Experience 3 - 4 years Sales experience in Commercial Asset Finance. Experience in preparation of credit motivations. Experience in general banking. Understanding of balance sheets and interpreting financial statements. Must have completed FAIS RE 5 requirements. Knowledge/Technical Skills/Expertise 3 - 4 years Sales experience in Commercial Asset Finance. Experience in preparation of credit motivations. Experience in general banking. Understanding of balance sheets and interpreting financial statements. Must have completed FAIS RE 5 requirements.

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum Specification MAIN PURPOSE OF THE JOB: Supervise all operations within the Summative Assessment Division as well as the management and quality assurance of all post-examination processes and post-analysis of summative examination logistics within the division. KEY PERFORMANCE AREAS: 1. Assisting in the design and implementation of policies, procedures and quality standards for the Division. 2. Supervising adherence to policies regarding recruitment, selection and performance of editors, freelance editors, freelance Desk Top Publishers, examiners and moderators. 3. Supervising adherence to quality standards, policy and legislation requirements regarding the preparation for examinations and examination question papers. 4. Supervising adherence to assessment integrity and ensuring that the implemented assessment process, question papers, and memos comply with policy, procedural and legislation requirements. 5. Supervising post-analysis of question paper development and assessment processes 6. Managing staff performance and delivery 7. Managing general administration 8. Managing internal and external communications 9. Financial management Requirements REQUIREMENTS OF THE JOB: 1. 3 - 5 years' experience in education of which 3 years must be in a management role. 2. Degree or equivalent / Honours degree or equivalent 3. Experience in managing relationships with Government educational bodies 4. National and international assessment practices, policies and procedures, financial management, project management, people management 5. Experienced and Registered Assessor and / or Moderator. 6. High level of competency in MS Office, particularly Word and Excel COMPETENCIES OF THE JOB: 1. Relationship management and marketing management 2. Predetermined and agreed turnaround times and targets. 3. Planning and organising 4. Progress monitoring 5. Planned development organisational commitment 6. Integrity

Function The successful incumbent is to ensure that all guests are greeted and welcomed to the hotel; all guests luggage is taken to their rooms and all Hotel facilities are carefully explained; to ensure that guest cars are checked and valet parked in accordance with Marriott International Policies and Procedures. Required Experience & Qualifications A valid code 08 Drivers licence Minimum two years' experience in a similar position. Customer / staff focused Team orientated Well groomed Friendly Disposition Good communication guest /staff Familiar with Cape Town surrounding Area Be part of the Running Concierge / RunWestin programme - must be an avid runner Ability to work within a pressurized environment. Ability to work flexible working hours. Attention to detail pertaining to area responsibility. Key Responsibilities Report directly to the Valet Supervisor Ensure the highest standards of service throughout the hotel and assist where necessary within the department. Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest. Escort guest in to the Hotel at all time when and introduce guest to the front desk. Ensure guest receives his/her luggage in a timeless manner to room. Partake in the daily RunWestin which includes taking Guests on a 5km and or 10km run. Ensure guest cars are valet parked on request. Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position. Report whereabouts to the Supervisor on shift. Answer telephone within 3 rings using the appropriate telephone etiquette. Ensure that the driveway / lobby area is always clean and attended to. To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Function Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas throughout the day. Complete opening and closing duties. Present physical and accurate check to guest and process payment. Required Experience & Qualifications Minimum two years' experience in a similar position. Customer / staff focused Team orientated Well groomed Friendly Disposition Good communication guest /staff Familiar with Cape Town surrounding Area Ability to work within a pressurized environment. Ability to work flexible working hours. Attention to detail pertaining to area responsibility. Key Responsibilities Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Assist other employees to ensure proper coverage and prompt guest service. Stand, sit, or walk for an extended period of time or for an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Function Reporting directly to Executive Chef, the successful incumbent will be under the general guidance & supervision of the Executive Chef and is expected to maintain the quality and standards of the Westin Cape Town within a pressurized environment. Required Experience & Qualifications Be in possession of a recognised Culinary Diploma or similar plus 3 years' experience within a similar operation and level of responsibilities 5 star hotel experience in a similar position will be advantageous Previous Staff Management experience is essential Previous experience in managing a kitchen is essential Proficiency in Microsoft packages (Word, Excel, email) Key Responsibilities Strong leadership & management skills Compliant to workplace policies, rules, procedures and standards Quality and customer service driven Ability to work within a pressurized environment Good food knowledge and confident cooking skills in fine cuisine Innovative thinking and creative/artistic flair, ideas and concepts, Fine presentation and plating skills, Knowledgeable in current Culinary and Plating trends Well versed in menu engineering and the implementation thereof Good knowledge on controlling of kitchen expenses - gas, labour, Operating equipment and maintenance thereof Good knowledge on controlling recipe and food costing - wastage, stock rotation, SOP's Hands on management of food quality, presentation, preparation and consistency standards Effective communication, problem solving, decision making and conflict management skills and a good understanding of disciplinary processes. Ability to use Initiative, be proactive and self-driven Attention to detail pertaining to food quality, presentation, preparation and portion control Managing and maintaining high standard of kitchen hygiene, food storage and work practices Good daily planning and forecasting planning skills to meet deadlines with regards to functions, service, operations and administration. Experience in managing staff performance, productivity, staff succession planning and development. Ability to delegate and empowering staff productively and effectively Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

JOB SUMMARY Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience • 3 years experience at a supervisory level in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). • Applies knowledge of all laws, as they relate to an event. • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. • Adheres to and reinforces all standards, policies, and procedures. • Maintains established sanitation levels. • Manages departmental inventories and maintains equipment. • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. • Schedules banquet service staff to forecast and service standards, while maximizing profits. • Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams • Sets goals and delegates tasks to improve departmental performance. • Conducts monthly department meetings with the Banquet team. • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. • Acts as a liaison to the kitchen staff. • Leads shifts and actively participates in the servicing of events. Ensuring and Providing Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. • Attends and participates in all pertinent meetings. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Safety and Security Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Maintain awareness of undesirable persons on property premises. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Address guests' service needs in a professional, positive, and timely manner. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Thank guests with genuine appreciation and provide a fond farewell. Assist other employees to ensure proper coverage and prompt guest service. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Provide assistance to coworkers, ensuring they understand their tasks. Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g. email). Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance. Check-in/Check-out Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. Set up accurate accounts for each guest upon check-in according to their requirements (i.e., shared rooms, separate room/tax/incidentals, comp). Activate room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine. Assign room according to guest request and preferences whenever possible. Verify and adjust billing for guests. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Accommodate requests for room changes when possible. File guest paperwork or documentation. Pre-register designated guests and prepare key packets. Ensure rates match market codes and that any exceptions are documented and include an explanation. Sell a room/accommodation to guests without reservations based on availability. Communicate to appropriate staff that there are guests that are waiting for an available room. Review requests for late check-outs and approve according to occupancy. Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns. Reservations/Blocking Rooms Confirm reservations and cancellations. Communications Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). Reports/Recordkeeping Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Run credit card authorization report and check for discrepancies. Review shift logs/daily memo books and document pertinent information in logbooks. Print contingency lists to have a record of all guests in case of emergency. Greet/Escort Guests Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Guest Services Contact appropriate individual or department (e.g., Porter, Front Desk, Housekeeping, Maintenance, Security) as necessary to resolve guest call, request, or problem. Receive, record, and relay messages accurately, completely, and legibly. Answer, record, and process all guest calls, requests, questions, or concerns. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Accept and record wake-up call requests and deliver to appropriate department. VIP Services Respond to special requests from guests/residents with unique needs. Parking Communicate parking procedures to guests/visitors. Dispatch bell staff or valet staff as needed. Cash Handling Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Provide change to guests. Obtain manual authorizations and follow all Accounting procedures when computer system is down. Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. Finance-Related Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits. Maintenance/Security Notify Security of any guest reports of theft. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Job Details Fiduciary Services Job Purpose To assist in the day-to-day administration of various sections of trusts and agencies in terms of laid down procedures and to maintain effective communication between the Relationship Manager/Officers and the Trust Processing Clerks. This will include the handling of/filtering of telephonic queries from beneficiaries and co- trustees in order to ensure that the relationship officers do not have to deal with all incoming queries. Key Responsibilities/Accountabilities Trusts Attend to all ad-hoc payments, journals & investments at request of relationship manager/officers in terms of procedural guidelines communicated from time to time ensuring proper AIMS codes are allocated. Printing and actioning of reminder payments-while adhering strictly to published procedures for capturing and processing payments both reminder and ad hoc, thereby ensuring that all payments are effected on time. Attend to the setting up of new Trusts (open the relevant files; register the matter with SARS; check the validity of the information on the guide sheet and diaries). Loading of data on AIMS/CK. Collate information for the monthly, quarterly and half yearly reviews on request from the relationship manager /officers. Collate information for the provisional tax, income tax and CGT schedules on request from the Relationship Manager/Officers. • Sorting and compiling vouchers etc on request in respect of all income tax return forms (IT12's & provisional tax) within company's and SARS's deadlines. Completing information on IT12TR's as requested by the relationship officer, including financial data iro will trusts. Collate relevant files in preparation of a termination process on request from the Relationship Manager/Officers. Assist Relationship Manager/Officers with administration statement process. Act as liason between Relationship Manager/Officers and Trust Processing. Pruning of Trust files on an annual basis. Filing on daily (or at least weekly basis), temporary filing and annotation filing annually. Photocopying/scanning/faxing. Adhering to the directions provided in the Trust Procedure Manual and the use of the standard letters contained therein. Be aware of Group Compliance requirements as specifically contained in G.R.G.chapter 7. Have a basic understanding of G.R.G. chapter 5 pertaining to trust & managed agency administration. Monthly scrutiny of MD fees to be processed by processing and advising of exceptions. Risk Management of Trusts, Agencies, Curatorships and Income Tax matters by verifying correctness of entries and transactions, which can only be verified by first hand knowledge of the matter (experience). Liasing with outside companies such as service providers arranging payment methods and services as requested by relationship officer. Preparation of receipts and aquitances Maintaining report packs and books and printing monthly statements and dispatching to clients (also via e-mail) Journalising transactions from source statements such as bank statements. Sending monthly confirmation of payment letters to clients as requested. Writing up registered mail for trust dept. Looking up and extracting files from Metrofile and strongroom (where applicable) Printing and initiating actioning of CRM reminders at the beginning of each month. Liaise with clients and processing re errors and rejected payments Changing all addresses with service providers to our office. Liaising with in-house and outside Independent Financial Advisors regarding the clients' investments, under guidance from Relationship Manager/Officer. Meeting deadlines. Effective and accurate execution of instructions. Condition and state of filing • Client satisfaction as measured by complaints/letters of commendation (internal & external). • Management observations and reviews. • To improve quality relationships as a core function of the job as it pertains to internal and external stakeholders • To reduce operating costs efficiently as is possible given the situational dynamics and the prevailing process • To enhance the customer experience in all dealings with current and prospective Bank customer • To increase productivity and process flow by executing duties immediately upon being able to do so, efficiently and effectively • To improve economic profit by contributing to the effective trust administration process enabling STL to recover their fees • To achieve ultimate conformance with the rules and regulations contained in the GRG and regulatory framework Client relationship • Build and maintain relationships with Processing Clerks, Relationship Officers, Trust Managers and other parties in STL • Develop and maintain a communication plan • Ensure all reporting is uploaded timeously and accurately. • Adherence to service levels • Assist with customer complaints and track the resolution of customer complaints People Management People Management • Basic understanding of diversity and the value of diversity. • As an employee, a basic understanding of diversity and the value of diversity. The ability to work with and share knowledge with people of diverse cultures, raves, genders, ages and disabilities. • Builds relationships with external parties and with other members of the internal team within a clear context and defined interactions Risk Management Risk Management • A basic overall understanding of the concept of risk and the different kinds of risk. • A basic overall understanding of the concept of Fraud and the different kinds of Fraud: (1) Paper Based Fraud (Impersonation, ID theft, Falsification, Cheque Fraud, Counterfeits), (2) Electronic Fraud (e.g. Phishing, Smishing, Vishing, Account Takeover, Business Online, , Key logging), (3) Card Fraud (Skimming, Shoulder Surfing, Cloning, Theft, Lost Card, ATM, Empty Deposit), (4) Transactional (Profile Hijacking, Kite Flying, Money Laundering. Financial Management • Basic overall insight and understanding of accounting items, concepts, terms and financial ratios and/or the ability to use a financial calculator. Project Management • Exposure to Project Management and process mapping techniques. Change Management • Scanning the business environment, recognising the need for change and crafting/ implementing appropriate models to enable, support and manage the change process; facilitating the implementation and acceptance of changes within the workplace. Internal relationships* Business area: All departments within STL Nature of relationship: Provide and receive a service Sphere of influence: Impact the whole business line (PBB, IB or EF) Business area: SBSA Nature of relationship: Provide and receive a service Sphere of influence: Impact the whole Group Business area: SBFC Nature of relationship: Provide and receive a service Sphere of influence: Impact the whole Group Business area: Liberty Nature of relationship: Provide and receive a service Sphere of influence: Impact the whole Group External relationships* Role type of external contact: Beneficiaries / co-trustees / guardians Nature of relationship: Manage the relationship Role type of external contact: Master of the High Court Nature of relationship: Manage the relationship Role type of external contact: SARS Nature of relationship: Manage the relationship Role type of external contact: Attorneys / Conveyancers Nature of relationship: Manage the relationship Role type of external contact: Financial Advisors Nature of relationship: Manage the relationship Role type of external contact: Service Providers Nature of relationship: Manage the relationship Accountability for problem solving* Degree of guidance received to solve problems: Clearly Defined - Policies, principles, readily available direction Description or examples: The environment is highly regulated Degree of original thought required to solve problems: Adaptive - Requires analysis, interpretation and significant judgment Accountability for planning of activities* Performance or supervision of varied activities Description or examples: Manage performance and activities of team Work environment* Working Conditions 1: Regular overtime may be required Physical Requirements 1: Open plan office Preferred Qualification and Experience Matric Previous experience in the fiduciary service environment will be an advantage Knowledge/Technical Skills/Expertise Related to role

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Job Summary Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers, Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Function The successful incumbent is required to maintain the up keep of all guest rooms and corridors and ensure that all public areas in the hotel are cleaned and maintained in accordance with Marriott International Policies and Procedures. Required Experience & Qualifications 1 - 2 years' experience in Housekeeping in a 4 or 5 Star Hotel Good communication skills Ability to work without supervision Customer / staff focused Team orientation Attention to detail Key Responsibilities Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty the trash containers, ashtrays and urns into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. You can also be scheduled to work in the Soil Room, Linen Room and Housemen areas. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Be ability to push and pull work-related machinery over sloping and uneven surfaces. Visually inspect tools, equipment, or machines (e.g., to identify defects). Perform other reasonable job duties as and when requested. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Introduction e.tv is South Africa's biggest independent, free-to-air television channel. With over 16 million viewers, e.tv appeals to all races, ages and income groups and is the most viewed English language channel in the country. We are the destination of choice for local and international entertainment, a place where viewers can come together to set their imaginations free. Specification The incumbent will be required to view all material for broadcast in real time, and allocate a classification which ensures that e.tv complies with the BCCSA Code of Conduct and that the classifications are in line with the Film and Publications Board restrictions and guidelines. Reporting to the Head of Department: Media Operations, the key performance areas include, but are not limited to 1.Material Handling -Viewing all material for broadcast in real time, and allocate a classification which ensures that e.tv complies with the BCCSA Code of Conduct and that the classifications are in line with the Film and Publications Board restrictions and guidelines. -Ensuring measures are put in place to ensure programmes not suitable for children are screened after the watershed period. -Monitoring the e.tv censorship rating with external classification organisations such as FPB and IMDB, BBFC and others. -Ensuring relevant departments are informed of the classification given and all classification updates or changes. -Providing adequate view advisories about programmes which may offend or disturb certain viewers. -Working closely with the Compliance Officer (Legal) in Johannesburg on complaints, disturbing visuals and warning recommendations. -Ensuring outstanding material is classified as per weekly/monthly/inventory lists given by HOD. -Viewing and recommending scheduling times for music videos and promotions. -Ensuring classifications given are loaded in the Broadcast system. -Ensuring internal classifications are in line with the Film and Publications Board restrictions and guidelines. -Comply with and remain updated on the FPB guidelines as per the most recent version of Government Gazette documentation. -Liaising with external producers on measure to keep ratings at an acceptable rating for the programme. 2. Training and development -Mentoring and guiding any employees assigned to you. -Solve problems, develop unit procedures, and develop records/files of all related activities. 3.Reporting -Reporting any technical problems with viewing of material or any other material received on server to the HOD -Flagging to the HOD any possible scheduling discrepancies in relation to the time scheduled, age restriction and/ its elements -Liaising with the Acquisitions department advising on suitable slots for potential programming -Reporting on server problems -Writing reports on films and to have an adequate filing system -Responding to mails relating to Classifications problems Requirements A relevant qualification in Television A relevent qualification specialising in the Classification of Media content would be advantageous A minimum of 5 years experience in a similar role within a broadcast environment

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. Specification PRIMARY PURPOSE OF THE JOB: Involved in high quality teaching and research activities for the department to which he or she is assigned, particularly in the overarching delivery and development of assigned subject. Lecturing activities are held to the guidelines as set out by the assessment handbook, quality control council standards and teaching and learning guide of the institution (including updates and amendments). The post holder will also participate in wider activities undertaken by CityVarsity. KEY PERFORMANCE AREAS: Content development Teaching and learning Setting, moderation and marking of assessments Research Other Requirements JOB REQUIREMENTS: Bachelor of Arts(Hons)- Specialising in New Media Development (Web Development) Five years Creative Media Industry and/or three years Creative Media School lecturing experience. Possess specialist knowledge in the discipline to develop teaching and/or research programmes and the provision of learning support. Specialisation in Coding for web development Team player who is flexible/adaptable Strong leadership qualities, passionate about education and student development Time management skills - ability to follow and meet institutional and departmental deadlines. Organisational and administrative skills Strong communication skills Ability to assist remotely Technical skills required by the module assigned Active participant in own professional development including awareness of requirements set out by quality councils, institutional standards and policies. Involvement in professional, national and international bodies/boards that are related to his/her discipline expertise. Specialised skills in the following applications are mandatory: oHTML5 oCSS3 oJavaScript, ojQuery ojSON-LD, Ajax, SEO, PHP, MySQL, oWordPress oUI & UX Design oDOM Manipulation

Introduction To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. Specification Financial Ensure appropriate minimisation of claims and claims expenses Ensure and contribute to minimisation of general expenses Client Ensure that all stakeholder (e.g. clients, AE's, insurers) communication is accurate, timeous, professional and relevant Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders Keep client informed regarding to progression of the claim Ensure and contribute to achieving the required client satisfaction targets Business processes Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to): Claims Administration Receive claims notification, and send and obtain any relevant forms or documents as may be required Process and ensure all claims and recoveries are processed within the required parameters Appoint assessor or loss adjustor Apply policy terms and conditions Keep internal system and records up to date at all times Keep relevant internal stakeholders up to date on the progress of registered claims Make assessment of claims validity and estimate value and administer mandated claims Forward claims in excess of mandate to insurer Obtain quotes for products and/or services Follow and ensure adherence to claims settlement processes Act as intermediary between insurer and client and timeously relay communication, requests and documentation Follow the recoveries process, diarise follow-ups and keep clients informed Follow and ensure adherence to underwriting processes for cancellations Ensure productivity targets are met Contribute towards and ensure continuous improvement in own and team performance Adhere to company mandates Participate and contribute in ad hoc projects Report any suspected fraud, misrepresentation and/or dishonesty Keep accurate record of own activities Learning and growth: Live the company values · Ensure continuous self-development · Share information and knowledge with the team Requirements Matric or equivalent RE 5 FAIS appropriate qualification/credits Computer literate CIMS - advantageous · Excellent communication skills (verbal & written) · Min 3 yrs Personal Lines Claims experience is essential (gained at an insurer)

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. Specification PRIMARY PURPOSE OF THE JOB: Involved in high quality teaching and research activities for the department to which he or she is assigned, particularly in the overarching delivery and development of assigned subject. Lecturing activities are held to the guidelines as set out by the assessment handbook, quality control council standards and teaching and learning guide of the institution (including updates and amendments). The post holder will also participate in wider activities undertaken by CityVarsity. KEY PERFORMANCE AREAS: Content development Teaching and learning Setting, moderation and marking of assessments Research Other Requirements JOB REQUIREMENTS: Bachelor of Arts(Hons)- Specialising in New Media Development (Web Development) Five years Creative Media Industry and/or three years Creative Media School lecturing experience. Possess specialist knowledge in the discipline to develop teaching and/or research programmes and the provision of learning support. Specialisation in Coding for web development Team player who is flexible/adaptable Strong leadership qualities, passionate about education and student development Time management skills - ability to follow and meet institutional and departmental deadlines. Organisational and administrative skills Strong communication skills Ability to assist remotely Technical skills required by the module assigned Active participant in own professional development including awareness of requirements set out by quality councils, institutional standards and policies. Involvement in professional, national and international bodies/boards that are related to his/her discipline expertise. Specialised skills in the following applications are mandatory: oHTML5 oCSS3 oJavaScript, ojQuery ojSON-LD, Ajax, SEO, PHP, MySQL, oWordPress oUI & UX Design oDOM Manipulation

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. Specification MAIN PURPOSE OF THE JOB: The Debtors clerk is responsible for collecting on the age analysis, handling student account enquiries, liaising with clients and students face to face issuing of results and access cards, Debtors clerk will also be responsible for receiving and processing payments in the cash office KEY PERFORMANCE AREAS: Collecting of debtor age analysis Receiving and processing payments Handling account enquiries Issuing of access cards and results Should you not receive any feedback in 6 weeks, please consider your application unsuccessful. NB: Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised. Requirements REQUIREMENTS OF THE JOB: Finance related qualification 3 years relevant experience in a Finance Department Proficient in MS Word and Excel Ability to work under pressure Excellent Communication Skills Honest and reliable individual COMPETENCIES OF THE JOB: Customer service orientated Problem solving Communication skills Relationship building • Confident

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities Your Role and Responsibilities : As IBM Cross Brand Sales Specialist, you will be responsible for driving sales of IBM Server and Storage solutions across various channels, exceeding sales objectives. You will collaborate with the teammates to drive incremental sales. You will develop a robust pipeline of opportunities and progress these to closure. You will lead sales transformation to reach clients and drive sales of IBM Solutions. This is a quota carrying sales position that plays an integral role in the success of the overall team. Drive opportunity identification and deal progression of server and storage offerings, Data Center consolidations, and cloud solutions Collaborate with selling teams and clients to identify opportunities for Hardware System Solutions Own and progress opportunities to close Manage and track opportunities and provide regular forecast reporting Coordinate resources throughout sales cycle from identification to closure Nurture and expand hardware system relationship with customer accounts, and across IBM Travel to client locations in support of sales efforts as needed Required Technical and Professional Expertise Bachelor's Degree At least 6 years experience in IT Hardware Sales Expertise At least 1 year experience in Client consulting skills At least 2 years experience in Sales Transformation leadership Some Remarketing Experience Readiness to travel 25% travel annually English: Fluent Preferred Technical and Professional Expertise Have good knowledge of server and storage solutions and have solid experiences in selling the solution to address the client needs. Minimum 6 to 8 years of relevant experience Well organised, structured and able to articulate the IT solution and relate it with clients needs. Highly confidence and capable in delivering the presentation to the client at ANY levels, including C-level. Highly experienced in managing and winning the competitive situation. About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.

Function To assist in the greater kitchen as required and to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment in accordance with Marriott International Policies and Procedures Required Experience & Qualifications Recognised appropriate qualification advantageous 6 - 12 months' experience in an upmarket kitchen in a similar position within a 5-star environment Competency of all relevant cookery skills Good Communication Ability to work without supervision Team orientated Ability to work within a pressurized environment Ability to speak, read and engage in the English language Positive, ,motivated and enthusiastic personality Able to work flexible hours and shifts Attention to detail Key Responsibilities Reports directly to the Chef De Partie Preparation and service of hot and cold dishes and responsible for your area of work Ability to manage and work with high volume work load Sound understanding of all health & safety regulations Ensure the highest standards of hygiene and quality are maintained throughout the kitchen Attention to detail pertaining to food quality, presentation, preparation and portion control Good knowledge on operational controls - food cost and wastage, stock rotation, SOP's Daily planning and forecasting planning to meet deadlines with regards to functions, service and operations Assist where necessary within the kitchen department. Perform other reasonable job duties as requested by manager Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Function Reporting directly to the Back of house Manager the successful incumbent is to ensure the highest standard of cleanliness is maintained throughout the Westin Cape Town Hotel and to assist within the department according to Marriott International Policies and Procedures. Required Experience & Qualifications 2 years' experience as a cleaner or steward working in a similar hospitality environment Ability to work without supervision Customer / staff focused Team orientation Able to work flexible hours and shifts Key Responsibilities Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals to clean dishes. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Function The successful incumbent is required to maintain the up keep of all guest rooms and corridors and ensure that all public areas in the hotel are cleaned and maintained in accordance with Marriott International Policies and Procedures. Required Experience & Qualifications 1 - 2 years' experience in Housekeeping in a 4 or 5 Star Hotel Good communication skills Ability to work without supervision Ability to speak, read and engage in the English language Customer / staff focused Positive, motivated and enthusiastic personality Flexibility to work different shifts and hours depending on occupational requirements Team orientation Attention to detail Key Responsibilities Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens with clean items and make beds. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform is neat and properly attired at all times Ability to maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Support team to reach common goals. You need to be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Flexible in other housekeeping areas such as Soil Room, Linen room, Public Area, Turndown necessary training will be given for each area. Perform other duties as and when required. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Function To perform and offer guests a wide range of Nail Therapy, Body & Skincare treatments as required as well as meet required retail targets, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment. Required Experience & Qualifications At least 2 years' experience as a therapist within a spa & wellness environment In possession of a suitably recognised & relevant qualification in Body, Skincare (Beauty Therapy and Nail Tech Therapy) Hands on experience in massage techniques, manicures, pedicures, waxing, face and body therapies Qualified in Gel and Acrylic application as well as removal Qualification and Experience in Gelish Brand and Gelish Dip Build Customer Relationships, Guest centric and retail focused Ability to work within a pressurized environment Ability to use Initiative and be proactive and self-driven Ability to work without supervision and within a team Attention to detail pertaining to area of responsibility Effective communication and interpersonal skills Proven retail track record Preference will be given to South African citizens Key Responsibilities Deliver a variety of spa body treatments, massages, facials and waxing in a safe and comfortable manner. Providing nail care services and treatments to clients, including manicures and pedicures. Maintain a sanitary workstation and ensure strict standards of sanitation and sterilization procedures. Required to work rostered shifts and irregular hours as per operational requirements. Maintain a neat, clean and well-groomed appearance as per company standards Maintain strict hygiene standards as set out by management Reach retail and treatment targets as set out by management Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Job Details Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Private Banker to help us fulfil our business objectives and build customer loyalty Job Purpose To proactively promote a relationship based offering through a primary point of contact, this meets client expectations by providing personalised financial solutions in line with the Value Proposition. To provide a competent relationship based offering to a Sub-Segment within the Private Banking Segment, that provides highly responsive and pro-active financial and business solutions, focused on the managing and building of wealth, in partnership with small business owners supported by expertise of specialists. To maintain a high level of integrity and ethical standards Key Responsibilities/Accountabilities Service and Retention Establishes and builds one-on-one relationships with customers, based on mutual respect, in assigned portfolio by delivering the expected level of service, specifically focusing on a pro-active contact (calling) strategy and programme. Ensures successful retention of existing customers in assigned portfolio by strengthening and expanding relationships. This is achieved by thoroughly understanding the customer, servicing the customer's business and personal financial needs and focusing on the management of key accounts. Interacts and builds relationships with Business Banking Account Executive's and (CIB) Corporate and Investment Banking Relationship Managers, in order to provide a seamless solution to the client's banking requirements. Assists with related queries where possible, and facilitate when specialist advice is required by referring to Business Banking or CIB. Manages the Cost of Sales” through evaluation of margins, cost of service and utilisation of the multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels. Manage customer migration between segments and sub-segments of Private Banking. Actively ensures that customers are migrated to the correct sub-segment, as per the Value Propositions where appropriate. Effectively attends to and monitors customer complaints on portfolio, identifies root causes and addresses at source, to prevent recurrence Communicates new product information to all customers Profitable Growth in Portfolio Sales Acquires new business for the Executive Sub-Segment market in line with the Customer Value Proposition segment income specifications, acquisition targets and/ or segment strategy to increase market share and specific sales strategies. Maximises bank profitability and ensures value add to customers through cross-selling specifically focusing on wealth and lending opportunities. Joins and supports business organisations that will assist in the acquisition of appropriate customers. Measures, tracks and manages sales targets and budgets for portfolio. Manages work list queues to ensure items are actioned within agreed timelines, and/or re-assign staff to different queues to ensure work completed within agreed timelines Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff/teams Monitors and manages the performance of team members, as it relates to Leads, Queries and Complaints management. Coaches staff on the required behaviours to support Customer 1st tool Lending Management Structures credit applications effectively, focusing on high quality motivations. Advises customers on lending product selection, by recommending products to meet their specific needs. Fulfills a training/coaching role through upskilling the Transactional Banker's regarding their credit knowledge. Restructures debt for efficiencies through debt consolidation, thereby bringing a customer's asset base under one roof. Establishes a sound working relationship with Credit, to ensure prompt turnaround times, accuracy and deadlines are strictly adhered to Manages the timeous completion of annual credit reviews on the portfolio Risk Management and Compliance Complete all compliance training within laid down timelines. Ensures complete disclosure to clients in terms of accreditation, service fees and commission, in terms of Financial Advisory and Intermediary Services Act (FAIS) Ensures that procedures laid down in Group Reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held Ensures Code of Banking Practice is adhered to. Maintains information on Security and access control system (SACS) for the relevant private banking suite as per laid down procedure(if applicable). Complete subpoena / court order tracking sheet when documents are received and forward to Transactional Banker for execution (Submit to Group Legal: Legal Advisory Services (LAS) Ensures that the Transactional Banker has sent through the relevant documents to Group Legal through regular follow ups Responsible to sign all Affidavits before leaving the Branch People Management Responsible for inspiring, motivating, leading and managing the team. Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs. Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job. Ensures skills assessments and competency-based training takes place as and when required. Ensure 100% compliance training for all staff. Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these. Creates an environment in which learning and development are emphasised and valued. Takes personal responsibility for coaching and mentoring others. Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports. Promotes a culture where the values of the Bank are seen to be ‘alive' Ensures the implementation of the leadership promise and employee engagement programme. Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis. Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork. Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team Fosters the transformation of the workplace and supports business in the achievement of the undertakings in the transformation scorecard, with specific attention to attaining the Department of Trade and Industry (DTI) targets for Standard Bank by 2016 Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures Ensures that the administration regarding staff changes for e.g. Personnel Record Update (PRU's) are actioned for the relevant department. Preferred Qualification and Experience Matric RE5/ RE1 The Academy of Financial Markets qualification (needs to be completed over a period of 2 years from the date of appointment to this role of Private Banker) Must complete one of the Qualifications listed on the FSB recognised list within the allocated time (FAIS recognised qualification) Knowledge/Technical Skills/Expertise Computer literate Good negotiation skills Good mentoring and coaching skills Excellent leadership skills

Function Reporting directly to the Pastry Sous Chef the successful incumbent will be responsible for the preparation and service of all pastry related items and dishes. Carry out ordering and stock rotation. Maintain the quality and excellent standards of the Westin Cape Town within a pressurized environment. Required Experience & Qualifications A recognized qualification plus three years' experience within a similar operation and level of responsibilities 5 star hotel experience in a similar position highly recommended Ability to work with limited supervision Team orientation Quality driven and ambitious individual Must be flexible with regards to working hours Key Responsibilities Complete all daily duties as set out in departmental duties and requirements Training of junior staff Control food cost and wastage Ensure kitchen hygiene and safety Effective communication and handovers Attention to detail pertaining to food quality, presentation, preparation and portion control Managing and maintaining high standard of kitchen hygiene, food storage and work practices Daily planning and forecasting planning to meet deadlines with regards to functions, service and operations Display competent cooking skills and basic culinary knowledge Good knowledge on operational controls - food cost and wastage, stock rotation, SOP's Hands on management of food quality, presentation, preparation and consistency standards Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Function Under the leadership of senior management, primary areas of responsibility would be to oversee all daily operations, the effective management and supervision of the Show Kitchen a la Carte operations in accordance with Company Procedures and Standards. Required Experience & Qualifications Previous experience in a similar position Must have 5 years practical kitchen experience Experience in hot and cold kitchen A la carte and functions Proactive, self-motivated Individual with good professional work ethic Good attention to detail Good interpersonal skills and communication, guest relations Flexible and reliable Good supervisory, planning and staff delegation ensuring deadlines are met Basic administrative and computer skills - ordering, handovers, “check” system, MEP lists, SOP files Employee Relations and skills development training Menu engineering and implementation Knowledge of the Occupational Health and Safety Act and HACCP Good understanding of food trends locally & internationally Key Responsibilities Report directly to the Chef de Cuisine. Maintain and uplift the quality, presentation and food on offer through effective supervision and on the job training of staff, as well as effective organization and planning Assist with preparation and be responsible for the execution of all service periods and function from the ground floor kitchen. Bi-monthly stock takes and O/E counts. Manage and control department financial budgets - staff productivity, food cost and variable expenses. Complete all daily duties as set out in departmental duties and requirements Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Function Reporting to the In Room Dinning Manager, the successful incumbent will be responsible to fulfil day-to-day operations within the In Room Dining Department but not limited to stock control, waiter functions and perform other duties as per Marriott's standard operating policies and procedures, whilst maintaining the exceptional customer service standards. Required Experience & Qualifications Minimum two years' experience in a similar position. Customer / staff focused Ability to work without supervision Positive, Motivated and Enthusiastic personality Team orientated Ability to speak, read and engage in the English language Familiar with Cape Town surrounding Area Ability to work within a pressurized environment. Ability to work flexible working hours. Attention to detail pertaining to area responsibility. Key Responsibilities Serve food courses and alcoholic beverages to guests. Set up trolleys according to service standards. Be able to answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Be able to record transaction in MICROS system at time of order. Maintain cleanliness of work areas throughout the day. Complete opening and closing duties. Present physical and accurate check to guest and ability to process payment. Address guests' service needs in a professional, positive, and timely manner. Perform other duties as and when required. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Function Reporting to the Executive Chef the successful incumbent's primary areas of responsibility would be to oversee all daily operations, the effective management and supervision of the Pastry kitchen for both a la carte and Banqueting in accordance with Company Procedures and Standards. Required Experience & Qualifications A recognised qualification plus three years' experience within a similar operation and level of responsibilities Must have 5 years practical kitchen experience Experience in Pastry a la carte and Banqueting functions Proactive, self-motivated Individual with good professional work ethic Good attention to detail Good interpersonal skills and communication, guest relations Flexible and reliable Good supervisory, planning and staff delegation ensuring deadlines are met Basic administrative and computer skills - ordering, handovers, “check” system, MEP lists, SOP files Employee Relations and skills development training Menu engineering and implementation Knowledge of the Occupational Health and Safety Act and HACCP Good understanding of food trends locally & internationally Key Responsibilities Maintain and uplift the quality, presentation and food on offer through effective supervision and on the job training of staff, as well as effective organization and planning Assist with preparation and be responsible for the execution of all service periods and function from the ground floor kitchen. Bi-monthly stock takes and O/E counts. Manage and control department financial budgets - staff productivity, food cost and variable expenses. Complete all daily duties as set out in departmental duties and requirements Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Westin Hotels & Resorts

Introduction To provide specialist financial advice and provide excellent service in order to retain current clients and secure new business in support of the business strategy. Specification Financial Ensure new business targets are met by generating leads and securing new business Ensure retention targets are met Strive to achieve the agreed income budget for book of business Ensure and contribute to minimisation of expenses Support and further the growth strategy of the group Client Ensure that all stakeholder (e.g. clients, underwriters, insurers) communication is accurate, timeous, professional and relevant Build and maintain mutually beneficial relationships with internal and external stakeholders Ensure and contribute to achieving and exceeding own and company required client satisfaction targets by delivering an excellent client service experience Business processes Provide professional and tailored insurance advice to clients that adhere to the company's quality standard and broader regulatory frameworks and keep a detailed and accurate record of advice Apply expert business knowledge to understand the client's operations and compile a risk profile of the client's business Perform a comprehensive analysis of the client's current portfolio and analyse current cover Provide advice on the need to obtain updated valuations on all assets To provide a timely professional service when obtaining quotes and conducting market exercises and comparative analysis Compile and deliver presentations of services that adequately address and mitigate risks and add value to the client's portfolio Provide support and advice throughout claims process until finalisation Act as liaison between client and insurer to facilitate the transfer of documents and information Follow and ensure adherence to underwriting processes for new business, endorsements, cancellations etc. Engage in clear, complete and timely communication regarding underwriting support required from underwriting support team Remain informed regarding movements on client portfolio and act proactively to solve any issues or problems Action age analysis to ensure continued cover File all relevant documentation electronically and in hard copy Contribute towards and ensure continuous improvement in own and team performance Adhere to company mandates Report any suspected fraud, misrepresentation and/or dishonesty Keep accurate record of own activities Learning and growth Live the RBS Way by committing to organisational values Ensure continuous professional and self-development Keep abreast of features, benefits and ratings of insurance products available on the market Share information and knowledge with the team Requirements Matric or equivalent RE5 FAIS Compliant (credits and/or full qualification) •Computer Literate •Excellent communication skills (verbal and written) •1-3 years' experience in commercial short-term insurance sales/business development gained at a Broker • 3 yrs Commercial Underwriting Brokerage experience • Must have own vehicle and driver's licence • Good credit record and clear criminal record • No debarment

Introduction To provide stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy. This role requires an individual with Brokerage experience and proven relationship building experience with the AE. Specification Financial Take appropriate action to minimise cancellations Ensure retention targets are met Ensure and contribute to minimisation of general expenses Client Ensure that all stakeholder (e.g. clients, AE's, insurers) communication is accurate, timeous, professional and relevant Build and maintain mutually beneficial relationships with internal and external stakeholders Ensure and contribute to achieving own and company required client satisfaction targets Business processes Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to): General Enquiries such as but not limited to cover, products, processes etc New Business, Renewals, Endorsements and Re-broke Analyse clients' portfolios Request, obtain and assess quotes from insurers Request, obtain and/or provide clients with all required information and/or documents Raise premiums File all relevant documentation electronically and in hard copy Cancellations Follow retention processes Cancel the policy on the system Confirm cancellation request with the client File all relevant documentation electronically and in hard copy Refunds Raise invoices Request refunds from line manager electronically File all relevant documentation electronically and in hard copy Engage in timely and proactive communication with relevant client account executive regarding movements on the clients portfolio and servicing requirements Ensure productivity targets are met Contribute towards and ensure continuous improvement in own and team performance Adhere to company mandates Participate and contribute in ad hoc projects Report any suspected fraud, misrepresentation and/or dishonesty Keep accurate record of own activities Requirements Matric or equivalent RE5 FAIS Compliant (credits and/or full qualification) Computer Literate and CIMS experience Excellent communication skills 3 years' experience working in a client services environment working with AEs 3 years' experience as a Commercial Lines Underwriter