14 jobs found in dainfern

Introduction The Recoveries Insured Consultant contributes to the organisational goals by recovering damages from insured third parties following losses suffered by our customers and in doing so influences the reduction of claims costs and assists in the retention of customers. Specification Job Objectives/Outputs Review the customer claim in accordance with standard operating procedures to ensure an suitable recovery in the shortest time possible. Investigate and substantiate the merits and quantum of the claim and prepare an appropriate letter of demand to the third party insurers/representatives in accordance with the standard operating procedure. Update claim(s) accordingly with relevant information on the operating system and in accordance with the standard operating procedure. Successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with relevant case law and standard operating procedures. Effectively manage payments from third party insurers/representatives. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Understand and manage SLA timeframes with the third party insurers/ representatives and act timeously to resolve problems. Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery. Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures. Ensure up-to-date knowledge of company products, systems and procedures Set a personal example of competence and excellence by delivering work to the highest standards on a regular basis. Deliver the Telesure Service Way through personal effort and through others. Deliver on TCF principles in alignment with regulatory requirements Essential Competency Requirements CORE COMPETENCIESSUB COMPETENCIES (Telesure Competencies) DESCRIPTION AnalysingInformation Processing / Analysing / Problem SolvingAnalyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Demonstrates an understanding of how one issue may be a part of a much larger system Planning and OrganisingPlanning & Organising Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones Delivering Results and Meeting Customer Expectations Customer Orientation / Telesure Service Way Focussing on customer needs and satisfaction as per the Telesure Service Way Results Focus / Driving for Results Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Consistently achieves project goals; Works in a systematic, methodical and orderly way Following Instructions and ProceduresFollowing Instructions & Procedures Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Complies with legal obligations and safety requirements of the role (FAIS etc.) Writing and Reporting Writes convincingly; Writes clearly, succinctly and correctly; Avoids the unnecessary use of jargon or complicated language; Writes in a well-structured and logical way; Structures information to meet the needs and understanding of the intended audience Persuading and Influencing Persuading, Influencing & Negotiation Gains clear agreement and commitment from others by persuading, convincing and negotiating; Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; Makes a strong personal impact on others; Takes care to manage one's impression on others; Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement. Requirements Knowledge and Experience Requirements Level of Education: Essential: Grade 12 (Standard 10) Desirable: A relevant 3 year Business related degree / diploma in a legal field. Experience: Essential: 1 - 3 years legal experience within a short-term insurance industry Previous recoveries and/or Liabilities experience Experience in dealing with motor collision claims Desirable: Previous debt collection/credit control experience Knowledge of: Motor collision law Quantum Insurance industry knowledge Recovery/Liabilities claims procedures Legal processes Skills: Negotiation skills Investigation skills Excellent administrative and organisational skills Conflict management Computer literacy Writing and presentation skills Telephone etiquette Numeracy skills Attention to detail •Problem solving •Customer orientation

Introduction The Team Leader contributes to the organisation's goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results. Specification Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up to‐date and current information. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results. Coordinate individual team member's work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, follow up on, review and agree to work activities of team members in accordance with operating procedures to contribute to the Management Control System. Identify practices for improvement and make recommendations to functional Business manager/General Manager for consideration. Ensure team members are knowledgeable about Telesure products and service standards. Collect and submit reports specific to team data as part of the Management Control System. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix. Ensure that the team is correctly staffed and timeously complete the requisition for recruitment and recruit for the right skill (experience, ability, competence). Manage suppliers/insurance portfolios in accordance with business requirements and operating procedures to meet operational requirements. Participate in adhoc projects and improvement processes Communicate and collaborate with other teams within the department in order to improve and/or achieve the required operational results. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Grade 12 with University entrance A relevant 3 year Business or insurance industry related degree / diploma in management At least 4 years or more in a Recoveries Or Third Party Liabilities environment and/or debt collection on uncontacted debt in a 2IC/Team Leader role.

Introduction The Service Coach contributes to the organisational goals by providing coaching, guidance, feedback, recommendation and follow up on identified coaching opportunities to call centre consultants and managers. The service coach focuses on an end to end basis on service complaints, customer feedback, surveys, SQA, product change/new product alignment training and other best in class call centre techniques in order to support an excellent customer experience. Specification Identify coaching opportunities by considering the end to end customer experience failures. Presenting findings and recommendations on possible coaching opportunities to Management for approval in order to implement coaching initiatives. Ensure up to date knowledge of Auto and General Procedures and philosophies so that work meets operational and financial results against target. Align internal stakeholders (learning and Development) to ensure training stays relevant. Ensure that each call centre consultant are guided and coached in accordance with the measures, goals and objectives set for them. Provide feedback and reports to management and individuals in terms of performance improvement. Effective change management to call centre consultants in terms of communicating and procedural changes in applicable process', scripting, product knowledge etc. Ensure that consultants are aligned to the Auto and General people programme through the management of the onboarding process for call centre consultants. Requirements Level of Education: Essential: Grade 12 (Standard 10) Desirable: Diploma / degree / certificate in coaching or training 4 - 6 years Sales SQA, supervisor, trainer or coach within a customer service and call centre environment Short term insurance industry experience

Introduction The Group Communications Consultant contributes to the organisational goals by implementing the Group Communications strategy, communication plans for projects and initiatives aimed at internal and external audiences. Specification Effectively champion the overall business strategy and vision as per the guidance provided by the Group Communications manager/GM Provide communications advice and support to various Telesure Business areas Partner with internal stakeholders to identify communication opportunities that will advance the business areas' objectives. Ability to manage a number of communications projects simultaneously Compile business messages Manage internal communication (proof-reading, tone, writing etc) and projects (Internal launch campaigns, intranet etc.) to ensure a consistent message which is aligned to the brand and tone. Build and maintain internal and external relationships. Liaise and co-ordinate with internal stakeholders and external suppliers in order to deliver of key projects and communications. Identify proactive communication opportunities and execute accordingly. Ensure accurate reporting and feedback to key stakeholders in order to measure the effectiveness and efficiency of the communication. Explore innovative ways to communicate (social media, hard copies, action theatre etc.) and ensure the brand remains progressive. Requirements •Grade 12 (Standard 10) with University Entrance (NQF4) A 3 year tertiary Communications/Public Relations diploma/degree

Introduction To lead a team of dedicated, specialist Claims staff in order to obtain the lowest possible claims cost while delivering consistently high levels of service to each and every customer. Specification Develop, coach and motivate a team of Claims Consultants in order to meet and exceed, agreed objectives and within required framework Lead and monitor the team to execute a high standard of service and process adherence Monitor and support the management of a portfolio of claims, including: Workload prioritisation and allocation Claim review and authorisation, process adherence Technical product, process and system and compliance support Performance and progress reporting, communication and monitoring Ensure business specific requirements adhered to. (Best Process Practise) Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance Provide detailed input into on-going process, system development, product opportunities and process enhancement Provide input into staffing requirements and recruitment Monitor daily BAU performance against expectations, targets and improvement. Expected outcomes of the role include: Improved claim processing cost Exceptional levels of service delivery for each and every customer High and sustainable standards of quality results Highly engaged, capable and professional team aligned to the company values Highly effective working relationships with key stakeholders (internal & external) Relentless pursuit of target achievement and above. Requirements Previous Leadership or equivalent experience (at least 2 years) Some claims experience (at least 2years) Proven ability in leading and motivating people •Matric is essential

Introduction To lead a team of dedicated, client service teams in order to obtain the cost to service while delivering consistently high levels of service to each and every customer. Specification Develop, coach and motivate a team of Client Service Agents in order to meet agreed objectives and within required standards Lead and monitor the team to execute a high standard of service and process adherence Monitor and support the leadership of a portfolio of customer service, including: Workload prioritisation and allocation Process adherence Technical product, process and system and compliance support Performance and progress reporting, communication and monitoring Ensure business specific requirements adhered to. (Best Process Practise) Contribute to the development and implementation of operational activities that will continually improve Client Service performance Operational initiatives and implementation Monitor daily BAU performance against expectations, targets and improvement for monthly performance and year end results Expected outcomes of the role include: Improved cost to serve processing Exceptional levels of service delivery from the Client service team High and sustainable standards of quality results Highly engaged, capable and professional team aligned to the company values Highly effective working relationships with key stakeholders (internal & external) Relentless pursuit of target achievement and above. Requirements •Previous leadership role (at least 2 years) •Matric is essential

Introduction The Senior Manager Actuarial : Pricing contributes to the organisational goals by providing actuarial advice, communicating with senior management and managing stakeholder relationships in line with the strategy and financial plans of the business. This is done through the management and development of Actuarial Managers, Specialists, Analysts and Retail Pricing System Developers. Specification Ensure Peril Model calibration & performance enables Business to eke out market inefficiencies in risk selection and therefore achieve Growth and Customer targets Ensure calibration & enhancement of the algorythm to tune Reward obligations for the enablement of a competitive market play and therefore achieve committed T&R Reward obligations, Growth and Customer targets as per Business Plan. Ensure Expense Allocation Model calibration & performance enables a competitive market play and therefore achieve Growth and Customer targets Ensure that the price positioning within the Market calibrates to strategic objectives & agreed strategies to achieve Growth and Customer targets, maintaining a healthy tension between Growth and Profitability as per the prerogative of the TIH CEO, STI CEO and STI EXCO, however with Profitability & Profitable Growth the overriding objective. Management and development of Actuarial Managers, Specialists, Analysts & Retail Pricing System Developers. Input into business planning and stakeholder management Responsible for staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving business objectives and performance targets at all times. Maintenance of market leading quality standards for actuarial modelling and processes. Appropriate communication to senior management in terms of model results and impact to the business Development, maintenance & implementation of fit for purpose actuarial models and processes. Critical and detailed review of actuarial models and processes. Ad-hoc actuarial investigations and reporting requirements. Maintain standards of integrity and professionalism as set out by the Actuarial Society of South Africa. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements. Requirements Bachelors / Honours degree in Actuarial Science or similar Qualified or Nearly Qualified Fellow of Actuarial Society of South Africa 6 - 8 years' working experience 4 - 5 years' working experience within a non-life insurance environment 4 - 5 years' people management responsibilities 6 - 8 years' working experience within a non-life insurance environment 5 - 6 years' people management responsibilities Actuarial software Programming language(s) Microsoft Office Actuarial Professional Guidelines

Introduction The Senior Manager Actuarial : Commercial Insurance contributes to the organisational goals by providing actuarial advice, communicating with senior management and managing stakeholder relationships in line with the strategy and financial plans of the business. This is done through the management and development of Actuarial Managers, Specialists and Analysts. Specification Responsible for all pricing and product development actuarial work, including new business and renewals of commercial insurance, specialty lines business and value-added products Playing a strategic role in supporting the commercial insurance and value-added products divisions to deliver on its growth and profitability targets Oversee the regular maintenance of existing pricing models, excess structures, pricing and underwriting business rules Oversee ad-hoc actuarial investigations and reporting requirements. Collaboration and oversight of with the corporate actuarial team on reserving, reinsurance and solvency matters relating to commercial lines of business Ensure prompt delivery of results, through appropriate communication, planning and execution of projects Monitoring of actual versus expected performance of models and business rules Drive collaboration on due diligence evaluation of existing affinity & UMA portfolios and new business opportunities. Coordinate & manage underwriting endeavours with the underwriting department Maintain, enhance & operationalise the commercial broker segmentation model Managing, mentoring and training a small team of senior and junior actuarial analyst Responsible for staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving business objectives and performance targets at all times. Maintenance of market leading quality standards for actuarial modelling and processes in the etam supporting the division Maintain standards of integrity and professionalism as set out by the Actuarial Society of South Africa. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements. Requirements Bachelors / Honours degree in Actuarial Science or similar Qualified or Nearly Qualified Fellow of Actuarial Society of South Africa 6 - 8 years' working experience 4 - 5 years' working experience within a non-life insurance environment 4 - 5 years' people management responsibilities Actuarial pricing Commercial insurance Actuarial software Programming language(s) Microsoft Office Actuarial Professional Guidelines

Introduction The Team Leader contributes to the organisation's goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results. Specification Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up to‐date and current information. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results. Coordinate individual team member's work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, follow up on, review and agree to work activities of team members in accordance with operating procedures to contribute to the Management Control System. Identify practices for improvement and make recommendations to functional Business manager/General Manager for consideration. Ensure team members are knowledgeable about Telesure products and service standards. Collect and submit reports specific to team data as part of the Management Control System. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix. Ensure that the team is correctly staffed and timeously complete the requisition for recruitment and recruit for the right skill (experience, ability, competence). Manage suppliers/insurance portfolios in accordance with business requirements and operating procedures to meet operational requirements. Participate in adhoc projects and improvement processes Communicate and collaborate with other teams within the department in order to improve and/or achieve the required operational results. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Grade 12 with University entrance A relevant 3 year Business or insurance industry related degree / diploma in management At least 4 years or more in a Recoveries Or Third Party Liabilities environment and/or debt collection on uncontacted debt

Introduction The Recoveries uninsured Consultant contributes to the organisational goals by recovering damages from insured third parties following losses suffered by our customers and in doing so influences the reduction of claims costs and assists in the retention of customers. Specification Review the customer claim in accordance with standard operating procedures to ensure an suitable recovery in the shortest time possible. Investigate and substantiate the merits and quantum of the claim and prepare an appropriate letter of demand to the third party insurers/representatives in accordance with the standard operating procedure. Update claim(s) accordingly with relevant information on the operating system and in accordance with the standard operating procedure. Successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with relevant case law and standard operating procedures. Effectively manage payments from third party insurers/representatives. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Understand and manage SLA timeframes with the third party insurers/ representatives and act timeously to resolve problems. Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery. Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures. Ensure up-to-date knowledge of company products, systems and procedures Set a personal example of competence and excellence by delivering work to the highest standards on a regular basis. Deliver the Telesure Service Way through personal effort and through others. Deliver on TCF principles in alignment with regulatory requirements Requirements Level of Education: Essential: Grade 12 (Standard 10) Desirable: A relevant 3 year Business related degree / diploma in a legal field. Experience: Essential: 1 - 3 years legal experience within a short-term insurance industry Previous recoveries and/or Liabilities experience •Experience in dealing with motor collision claims

Introduction The Reward and Benefits Specialist contributes to the organizational goals by supporting, planning and coordinating the remuneration and benefits activities within Telesure. The role is responsible for conducting research in areas regarding remuneration to enable analysis and prediction of market trends. The Remunerations and Benefits Specialist makes recommendations in respect of the organisation's salary structure and benefits to ensure the retention, motivation and recruitment of high performance individuals in support of the overall business strategy. Specification Supports the development of, maintains and communicates the Total Reward Strategy, Philosophy and Framework to the organisation with the aim of ensuring fair, competitive and consistent reward experience across Telesure, and to enhance Telesure employees understanding of the Telesure's Total Reward proposition, thereby increasing the overall attractiveness as an employer, ensuring continuous staff motivation and engagement. Supports in planning and managing the annual salary review process within the organisation, from inception through to completion. This would include conducting market comparisons, interpreting results, formulating increase forecasts, advising senior management on best course of action, overall group communication and coordination and ensuring adherence to budget constraints. Regularly reviews and communicates the benefit offering to ensure that Telesure's practices are market related and competitve. These benefits would include medical aid, group life, and the employee provident fund amongst others. Provides internal stakeholders with market related salary benchmarks as and when required whilst ensuring adherence to confidentiality agreements and the remuneration strategy of the Telesure. Manages and optimizes all variable pay practices within the organisation in order to ensure the optimal performance returns from the Telesure employees, whilst ensuring compliance with legislation and market practices. This includes all forms of commission and incentive schemes/earnings. Analyses salary distribution across the organisation and identifies any inconsistencies between employee groups by level, job category, region, business unit, employment equity, ect. Prepares and submits the necessary data in order to participate in identified salary surveys. Manages all recognition initiatives in order to assist with the achievement of the Telesure's strategic objectives. Prepares and conducts necessary training with internal stakeholders in respect of Telesure's Total Reward offering. Keeps abreast of changes in the evolution of the industry and reward and benefits in the market (legal requirements, methodologies, practices and trends) and translates information into business-focused solutions or opportunities, as appropriate. Acts as a subject matter expert in advising HR and management on the correct interpretation and application of all reward and benefit policies, procedures and programmes. Ensures effective and accurate job evaluation and grading practices utilising the appropriate grading methodology to ensure that internal equity and external market relativity's are established and maintained. Assists with preparation of documentation for submission to ExCo and RemCo. Effectively manages the relationships with external benefit brokers and suppliers to ensure adherence to pre-defined service level agreements with the aim of delivering best service and advice to the organisation. Deliver the Telesure Service Way through personal effort. Requirements Level of Education: Essential: Bachelors Degree in HR or Finance preferred. SARA Global Remuneration Practitioner (GRP) Certification Desirable: SARA Professional Membership Experience: Essential: Minimum 5-7 years remuneration and benefits experience SAGE VIP system experience Advanced level of proficiency relating to the MS Excel and Office Suite Knowledge & Skills: Knowledge of: HR policies, procedures and practices Reward practices, procedures and structures Understanding of economic principles Understanding of job evaluation and performance management principles Understanding of current tax and labour legislation including governance and risk principles Skills: Analytical Detail-focused (accuracy etc.) Passion for numbers Logical Time Management Innovative Excellent Communication (verbal and written) Interpersonal NB: Applicants who have not received any correspondence from us within 3 weeks from the closing date can consider themselves unsuccessful

Introduction To understand and translate the organisation's competence needs and lead the development, implementation and standard execution of the learning strategy, principles, framework and capability that guides the development of business as usual and strategic competencies and capabilities across the organisation to enable the achievement of the Telesure strategy. Specification Key Stakeholders And Business Partnering Level Interactions with Business Executives and Senior Managers. Interactions with HR Executives. Interactions with CEO and Exco when required by Chief People Officer. Interactions with the Chief People Officer. Interactions with L&D Team. Interactions with external industry professionals and related bodies. Interactions with external suppliers. Outputs Of The Job Shift & align our learning function to deliver against both Business as Usual (BAU) skills requirements and strategic capability requirements Deliver fit for purpose learning frameworks to address leadership & functional excellence across the business Develop innovative & leading practice learning approaches to facilitate quicker skills transfer & acquisition Deliver leadership development that translates meaningfully into the delivery of our Culture, Values & overarching EVP as well as our commercial results Align the L&D service delivery model to meet the requirements of the business Transition learning practices to a more efficient & effective delivery model (e.g. from face to face to alternative practices, integrate the what & how in learning practices, immersive & gamification practices that allow for embedding of skills more quickly etc.) Drive our transformation agenda through effective L&D planning & delivery Competencies Critical competencies: Broad business understanding and commercial acumen. Good understanding of strategy development and execution. Good understanding of adult learning and latest learning technology. Good understanding of legislative framework, requirements and implications. Good understanding of management and leadership. Principles of organisation effectiveness, talent management, performance management and HR value chain. The training cycle. Proven knowledge, skills and application learning strategy development, execution and value add. Ability too accurately diagnose learning needs to develop both organisation wide capabilities and business as usual needs. Ability to understand and implement adult learning theory and latest practices when designing and developing learning solutions. Effective partnership across the business and within HR to deliver integrated and relevant learning solutions to the business. Strong team leadership and management ability. Planning and organising skills. Efficient. Innovative. Flexible and adaptable. Ability to work in pressured and deadline driven operating environment. Credible, trustworthy and able to recommend solutions that are aligned to customer needs for the current state and long term interest of the organisation. Requirements Formal Qualifications And Experience Formal Qualification: Minimum of a relevant 3 year degree. Preferred qualification is a degree at an honours level and additional Learning & Development qualifications and certifications. Experience: 5-10 years of relevant Learning and Development experience and minimum of 5 years at a senior managerial level. Preferred experience is part of the experience at a financial institution. Professional Bodies / Associations: Preferred associations with learning and development bodies and other practitioners who share learning trends and best practice across the industry at least annually. NB: Applicants who have not received any correspondence from us within three weeks from the closing date can consider themselves unsuccessful.

Introduction The Project Administrator assists with project administrative duties such as maintenance of the project plan, record keeping, preparation of reports, management of project folders, scheduling meetings and preparing presentations, etc. from the project initiation phase to the project closeout phase. Specification Manage and control the project management software, including status reporting, user management and sanity checks; Provide day to day administrative support to the Project Manager; Monitor receipt of all deliverables as per defined project execution cycle; Perform general clerical duties including but not limited to: photocopying, faxing, mailing, and filing; Answer and make telephone calls and transfer to appropriate staff member; courteously and efficiently handle all enquiries and requests, attending to them when appropriate; Make good use of office equipment such as computers, copiers, scanners, telephones and audio-visual equipment to communicate to the broader project team; Implement, manage and maintain a project library (electronic and hard copy) or all project related documentation (PDR, Project Schedule, Invoices, etc.). Check receipt of all supporting documents for invoicing; Comply with office procedures, project instructions and the financial procedures within the project including formatting all project documentation for project procedures and standards; Maintain the project calendar and manage project related appointments; Document agendas, invitations, meeting minutes and reports according to the required standard; Chair meetings on behalf of PM's in the event of conflicts in agendas or emergencies Ensure dissemination of information, action items and important project updates after standing meetings Arrange travel, car hire, accommodation and logistics for project staff; Arrange the logistics, including accommodation and travel for meetings and conferences; Arrange conference and meeting facilities, including audio-visual requirements Manage and monitor archiving systems; Undertake administrative tasks delegated by the Portfolio and Project Manager; Effectively build and maintain relationships with peers, team, colleagues and business and project stakeholders; Ensure project are audited as they progress through the project management life cycle Contribute to optimising work practices and procedures; Ensure project problem areas are identified and assist in resolution thereof; Develop skills and knowledge to progress towards Project Manager Expected to work overtime from time to time especially during large scale project implementations Requirements Knowledge and Experience Requirements Level of Education: Essential: Essential: Standard 10 / Grade 12 / University Entrance - NQF 4 Desirable: Diploma in Project Management Experience: Essential: 1 - 3 years' work experience as Project Administrator Desirable: Proven track record in administration Proven track record of administering project schedules Microsoft Office Working knowledge of MSP/EPM Proven experience in cooperating with Project Managers for the delivery of projects Exposure to project management methodologies and frameworks Insurance Industry knowledge will be a bonus but not required Essential: Project Management Life Cycle (Agile, RUP, Iterative, Waterfall) Microsoft Excel Microsoft PowerPoint Microsoft Project Microsoft Outlook Project Management software tools (Microsoft Projects) Desirable: Emotional intelligence, Self-Awareness & Quality Orientation Determination/Dedication/ Initiative Reliability Customer Service Orientation Interpersonal Sensitivity Resilience Self Confidence Results focused Attention to Detail Planning and organizing Teamwork Action Orientation Flexibility People orientated Knowledge sharing Deadline orientated Excellent client-facing and internal communication skills Excellent written and verbal communication skills Computer literacy Essential: Information Safeguarding Discipline and due diligence NB: Applicants who have not received any correspondence from us within three weeks from the closing date can consider themselves unsuccessful.

Introduction The Change Manager contributes to the organisational goals by ensuring change management activities are integrated into the respective project plans and are coordinated to ensure successful execution. The role will also provide support and coaching to change coordinators and other front-line managers to assist with the transition of change within the respective areas. Specification The primary focus is to draft and implement change management plans that minimize employee resistance and maximize employee engagement in accordance with the prescribed parameters. To identify operational issues that could impede the successful implementation of a project and make recommendations to management to take appropriate corrective action to address these issues. To obtain feedback from relevant internal stakeholders about the change process and the project in general; support the HR team in implementing change readiness assessments and respond to feedback from these assessments. To facilitate, monitor and report on all required activities for (Communication Plan, Training/Development) initiatives that will ensure successful implementation as required by the change work stream. To facilitate and co-ordinate the people side of change - including changes to business processes, systems and technology, job roles and organization structures. To perform Operational UAT activities, such as providing support for users conducting Operational UAT and developing Operational UAT checklist/s. To provide input and define new standards and frameworks to increase efficiency in delivering change initiatives and deliverables. To deliver the Telesure Service Way through personal effort and through others. To deliver on TCF principles in alignment with regulatory requirements. Requirements Knowledge and Experience Requirements Level of Education: Essential: Grade 12 (Standard 10) with University Entrance (NQF4) A relevant 3-year Business related degree / diploma Experience: Essential: 3 to 5 years in a Project, Human Resource or Change enablement areas. Proven track record of working on multiple change initiatives in a corporate environment Knowledge of: Knowledge of change management Frameworks or methodologies. Operational functions & processes Coordination of activities Change management processes Skills transfer experience Skills: Interpersonal Written and Verbal Communication (all levels) Business Acumen Coordination of activities Computer literacy (MS Office Suite) Engaging with all Management levels NB: Applicants who have not received any correspondence from us within three weeks from the closing date can consider themselves unsuccessful.