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2 jobs found in dainfern

Telesure Investment Holdings
User Experience Researcher
Telesure Investment Holdings Dainfern, Gauteng, South Africa
Introduction Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa's leading financial long and short term insurance providers. Our portfolio includes South Africa's most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We're pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We're an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits. Plan and conduct user experience (UX) research activities to provide input into UX design. Seek to understand the user's experience (UX) and how users interact with products or services. Uncover the motivations behind the behaviour, wants, needs, and priorities of people interacting with our brand and figure out how to make products more appealing, user-friendly and accessible. Specification Research Carry out a range of research activities either to support others or to fulfill the requirements of the role. Plan, design and conduct the usability testing process from developing user recruitment through to test moderation, analysis and reporting. Conduct research to gather insights for new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design). Work with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material. Customer Needs/Experience Research Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations. Customer Experiences Implementation Test new customer experiences and provide feedback for improvement. Work closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction. Apply knowledge in human factors and the user-centered design process to product and service design in an iterative development environment. Data Exploration Work independently to collate and analyze data using predetermined tools, methods, and formats to create standard insights. Customer Experience Mapping Perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touch-point analysis to identify customer pain points, challenges, and hurdles. Model insights gained from user research into formats to enhance organizational understanding of our users such as personas and Customer Journey Maps. Insights and Reporting Contribute to the preparation of various data and analytics reports. Present findings and related design/business recommendations and customer insights to senior decision makers. Promote user centred design principles and best practice across the organisation. Administration Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Requirements General Education Grade 12/ SAQA Accredited Equivalent (Essential); Relevant University degree (Essential) General Experience 2 to 3 years experience in conducting user interviews; analyzing quantitative and qualitative data to produce UX artefacts; managing, planning and designing; and developing and conducting usability testing sessions (Essential) *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. Employment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. You further consent to the relevant information being verified.
May 22, 2020
Permanent
Introduction Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa's leading financial long and short term insurance providers. Our portfolio includes South Africa's most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We're pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We're an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits. Plan and conduct user experience (UX) research activities to provide input into UX design. Seek to understand the user's experience (UX) and how users interact with products or services. Uncover the motivations behind the behaviour, wants, needs, and priorities of people interacting with our brand and figure out how to make products more appealing, user-friendly and accessible. Specification Research Carry out a range of research activities either to support others or to fulfill the requirements of the role. Plan, design and conduct the usability testing process from developing user recruitment through to test moderation, analysis and reporting. Conduct research to gather insights for new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design). Work with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material. Customer Needs/Experience Research Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations. Customer Experiences Implementation Test new customer experiences and provide feedback for improvement. Work closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction. Apply knowledge in human factors and the user-centered design process to product and service design in an iterative development environment. Data Exploration Work independently to collate and analyze data using predetermined tools, methods, and formats to create standard insights. Customer Experience Mapping Perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touch-point analysis to identify customer pain points, challenges, and hurdles. Model insights gained from user research into formats to enhance organizational understanding of our users such as personas and Customer Journey Maps. Insights and Reporting Contribute to the preparation of various data and analytics reports. Present findings and related design/business recommendations and customer insights to senior decision makers. Promote user centred design principles and best practice across the organisation. Administration Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Requirements General Education Grade 12/ SAQA Accredited Equivalent (Essential); Relevant University degree (Essential) General Experience 2 to 3 years experience in conducting user interviews; analyzing quantitative and qualitative data to produce UX artefacts; managing, planning and designing; and developing and conducting usability testing sessions (Essential) *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. Employment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. You further consent to the relevant information being verified.
Telesure Investment Holdings
Manager: Broker Relations
Telesure Investment Holdings Dainfern, Gauteng, South Africa
Introduction Drive and grow sales from the traditional independent and corporate brokers through leading a team of dedicated Personal Relationship Broker Consultants, resulting in an increase in VAPS market share with this segment, ultimately driving profitable growth. Specification Broker Network Business Development Initiatives Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services. Grow the business by creating a broker distribution network wide of existing TIH partnerships. Develop business cases to justify the pursuit of chosen opportunities. Ensure the effective on-boarding of broker distribution agreements aligned to internal compliance standards. Relationships Management Develop and implement a relationship management plan for new customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Develop and maintain positive relationships with Brokers. Identify improvement areas and implement corrective measures. Project Management Deliver specified projects while working within an established program management plan. End to end project management of VAPS Broker initiatives. Drive project team to meet timelines and successful implementation. Execute management of the business case through realizing marketing and commercial objectives. Solutions Analysis Analyse current performance inhibitors and find solutions to ensure business continuity. Leadership and Direction Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals. Performance Management Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Attend training interventions and apply training, initiative, and process changes. Look for ways to improve competency or drive results to ensure continuous and constant improvement. Improvement / Innovation Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager. Leverage all available information from our partners, the industry, and internally to ensure continuous review of departmental processes, systems and protocols to improve efficiencies. Operational Compliance Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Ensure maintenance of the compliance framework. Ensure appropriate training and development takes place. Monitor quality assurance. Manage financial transactions of commission payments. Insights and Reporting Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Regularly report to VAPSCO on performance of Broker Network Channel. Requirements General Education Grade 12/ SAQA Accredited Equivalent (Essential); BCom or similar qualification (Essential); FAIS recognized qualification (Advantageous); Regulatory Examination (Advantageous) General Experience 3 - 5 years broker sales experience within the Financial Services Industry (Essential); VAPS experience (Advantageous) Managerial Experience 1 - 2 years' Experience supervising and directing people and other resources to achieve specific results (Essential)
May 22, 2020
Permanent
Introduction Drive and grow sales from the traditional independent and corporate brokers through leading a team of dedicated Personal Relationship Broker Consultants, resulting in an increase in VAPS market share with this segment, ultimately driving profitable growth. Specification Broker Network Business Development Initiatives Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services. Grow the business by creating a broker distribution network wide of existing TIH partnerships. Develop business cases to justify the pursuit of chosen opportunities. Ensure the effective on-boarding of broker distribution agreements aligned to internal compliance standards. Relationships Management Develop and implement a relationship management plan for new customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Develop and maintain positive relationships with Brokers. Identify improvement areas and implement corrective measures. Project Management Deliver specified projects while working within an established program management plan. End to end project management of VAPS Broker initiatives. Drive project team to meet timelines and successful implementation. Execute management of the business case through realizing marketing and commercial objectives. Solutions Analysis Analyse current performance inhibitors and find solutions to ensure business continuity. Leadership and Direction Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals. Performance Management Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Attend training interventions and apply training, initiative, and process changes. Look for ways to improve competency or drive results to ensure continuous and constant improvement. Improvement / Innovation Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager. Leverage all available information from our partners, the industry, and internally to ensure continuous review of departmental processes, systems and protocols to improve efficiencies. Operational Compliance Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Ensure maintenance of the compliance framework. Ensure appropriate training and development takes place. Monitor quality assurance. Manage financial transactions of commission payments. Insights and Reporting Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Regularly report to VAPSCO on performance of Broker Network Channel. Requirements General Education Grade 12/ SAQA Accredited Equivalent (Essential); BCom or similar qualification (Essential); FAIS recognized qualification (Advantageous); Regulatory Examination (Advantageous) General Experience 3 - 5 years broker sales experience within the Financial Services Industry (Essential); VAPS experience (Advantageous) Managerial Experience 1 - 2 years' Experience supervising and directing people and other resources to achieve specific results (Essential)
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