12 jobs found in dainfern

Introduction The Recoveries Uninsured Administrator contributes to the organisational goals by recovering damages from insured third parties following losses suffered by our customers and in doing so influences the reduction of claims costs and assists in the retention of customers Specification Review the customer claim in accordance with standard operating procedures to ensure an suitable recovery in the shortest time possible. Investigate and substantiate the merits and quantum of the claim and prepare an appropriate letter of demand to the third party insurers/representatives in accordance with the standard operating procedure. Update claim(s) accordingly with relevant information on the operating system and in accordance with the standard operating procedure. Successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with relevant case law and standard operating procedures. Effectively manage payments from third party insurers/representatives. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Understand and manage SLA timeframes with the third party insurers/ representatives and act timeously to resolve problems. Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery. Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures. Ensure up-to-date knowledge of company products, systems and procedures Set a personal example of competence and excellence by delivering work to the highest standards on a regular basis. Deliver the Telesure Service Way through personal effort and through others. Deliver on TCF principles in alignment with regulatory requirements Requirements Level of Education: Essential: Grade 12 (Standard 10) Desirable: A relevant 3 year Business related degree / diploma in a legal field. Experience: Essential: 1 - 3 years legal experience within a short-term insurance industry Previous recoveries and/or Liabilities experience Experience in dealing with motor collision claims Desirable: Previous debt collection/credit control experience

Introduction If you are not planning on doing your Articles and you want a place in the corporate world this role is for you, we are looking for someone to contribute to the organisational goals by recovering damages from insured third parties following losses suffered by our customers and in doing so influences the reduction of claims costs and assists in the retention of customers Specification Review the customer claim in accordance with standard operating procedures to ensure an suitable recovery in the shortest time possible. Investigate and substantiate the merits and quantum of the claim and prepare an appropriate letter of demand to the third party insurers/representatives in accordance with the standard operating procedure. Update claim(s) accordingly with relevant information on the operating system and in accordance with the standard operating procedure. Successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with relevant case law and standard operating procedures. Effectively manage payments from third party insurers/representatives. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Understand and manage SLA timeframes with the third party insurers/ representatives and act timeously to resolve problems. Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery. Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures. Ensure up-to-date knowledge of company products, systems and procedures Set a personal example of competence and excellence by delivering work to the highest standards on a regular basis. Deliver the Telesure Service Way through personal effort and through others. Deliver on TCF principles in alignment with regulatory requirements Requirements Level of Education - Must have: Grade 12 (Standard 10) Must have completed LLB Degree Experience: Any working experience will do as this role requires Law students

Introduction The Switchboard Operator contributes to the organisational goals by delivering excellent customer service to Telesure customers and staff. Specification Attend to general queries from customers by providing accurate information and first call resolution. Ensure all relevant documentation is scanned onto the documentation automation system. Maintain an accurate log/report of customer interaction (compliments, complaints, number of customers etc.) Ensure customers are transferred to the correct department through effective needs analysis. Raising any data integrity concerns with management. Achieving and maintaining quality and quantity outputs as per pipeline KPI's. Ensure effective and comprehensive messages are documented and communicated to the correct individuals when required. Assisting on Tracker certificate capture Office Automation bin. Assisting with manual letters when required as per operational requirement Requirements Formal Qualifications: Level of Education: Grade 12. Customer Service Certificate (Advantageous) Experience: Approximately 1-3 years experience in a receptionist role within a customer service environment.

Introduction The Financial Manager contributes to the organisational goals by effectively managing the accounting function to ensure accurate information is reported on in a timely manner Specification Keeping abreast of international reporting standards and all regulatory and legal frameworks Ensuring that all finance practices align to the regulatory and legal frameworks Detailed reviewing of monthly and annual financial statements to ensure compliance with International Financial Reporting Standards (IFRS) Detailed reviewing of quarterly and annual returns to ensure regulatory compliance with the Financial Services Board (FSB) and other regulatory bodies Detailed reviewing of accounts for the management accountant function to ensure accurate reporting on a monthly basis Managing the external audit process on a monthly basis, to ensure accurate reporting within deadlines, by reviewing the detailed reconciliations and calculations contained in the audit file Managing relationships with all internal and external stakeholders Advising and liaising with business regarding accounting best practice for new and existing business projects to ensure operational efficiencies Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Deliver the Telesure Service Way through personal effort and through others. Support the Treating Customers Fairly principles through providing direction and monitoring the delivery of the TCF behaviours and outcomes. Requirements Education Essential: Bachelor of Commerce (Accounting) Degree Completed external audit articles Desirable: Bachelor of Commerce Honours Degree or CASA Experience Desirable: •2-5 years post articles outside of an audit environment

Introduction The Claims Processing Consultant will be responsible for processing, validating and administering claims to ensure efficient and accurate claims processing and costing, while delivering excellent service to the customer Specification Ensure capturing of detailed, accurate information Ensure correct information is obtained from the customer - by asking the appropriate questions and listening - to make correct decisions Use appropriate tools (MyMarket, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information Ensure claims are finalised with set parameters (turnaround time, terms and conditions applied accurately) Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements Building and maintaining relationships, and liaising with, key stakeholders (e.g. Assessing, In-Touch, Legal, suppliers etc) to meet job objectives Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers Take accountability for the resolution of customer complaints, with a view to customer retention Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Must have passed Matric 2 to 3 years experience in Claims (Short term Insurance) RE and Fais - Desirable

Introduction The Business Intelligence Developer contributes to the organisational goals by using data to extract quantifiable insights from past trends and current conditions that increases Telesure's profitability and improve efficiency. The primary role of the Business Intelligence Developer is therefore to turn data into knowledge to enable and improve key business processes. Specification Continuously explore the business unit's data and discover business intelligence. Business intelligence is defined as meaningful trends, anomalies, patterns and relationships within the data. Use business intelligence to advise business unit executives and management where to improve their business management and efficiency Identify business intelligence, reporting and data analysis needs Work with the central data visualisation team to ensure all recurring business intelligence reporting is done from the central business intelligence infrastructure and is fit for purpose, up to date and correct Assist in the training of users, including executives, to use recurring business intelligence information correctly and in an action-orientated manner Take primary responsibility for the business unit's ad-hoc analysis requirements Ensure useful insights resulting from ad-hoc analysis are built into the central recurring business intelligence reporting infrastructure. Oversee and takes responsibility for implementation (testing, issue resolution) of modifications to business unit systems and applicable central business intelligence infrastructure Recommend data quality metrics, and ensure they are documented and tracked Requirements •Preferably 1-5 years of proven business analysis or related experience. Preferably in-depth knowledge of the insurance industry Preferably knowledge of more than 1 business functional area Bachelor's degree in Informatics, Computer Science, Business Management, Statistics, Economics or similar. Majoring in Statistics is a key requirement, as is the ability to program a computer to analyse data. Bachelor degree requirement might be waived with proven specialised training/certifications at University level statistics, programming, analytics and business management (i.e. via online MOOCs). The following is an example list of the typical level of such courses: Statistics: MIT's Introduction to Probability Part 1 - The Fundamentals (https://www.edx.org/course/introduction-probability-part-1-mitx-6-041-1x) Python Programming: DataCamp's Data Analyst with Python track (https://www.datacamp.com/tracks/data-analyst-with-python) R Programming: DataCamp's Data Analyst with R track (https://www.datacamp.com/tracks/data-analyst-with-r) SQL Programming: Udemy's The Complete SQL Bootcamp (https://www.udemy.com/the-complete-sql-bootcamp/) Data visualisation: University of California's Data Visualisation with Tableau Specialisation (https://www.coursera.org/specializations/data-visualization) Business: MIT's Becoming an Entrepreneur (https://www.edx.org/course/becoming-entrepreneur-mitx-launch-x-3) Business: Wharton School at the University of Pennsylvania's Business Foundation course (https://www.coursera.org/specializations/wharton-business-foundations) •Communication: University of Washington's Dynamic Public Speaking Specialisation (https://www.coursera.org/specializations/public-speaking)

Introduction The Talent Acquisition Advisor contributes to the organisational goals by sourcing and recruiting the right talent for the applicable vacancy, as required by the company, which will ensure that the company's talent acquisition programme attracts and retains the best talent in the market. Specification Complete high-volume recruitment requests within 6 weeks end-to-end. Complete ad-hoc recruitment requests within 6 weeks end-to-end. Complete Specialist recruitment requests within 8 weeks end-to-end. Administer the Recruitment Request Form in association with HR. Accurately load all relevant information on the ATS platform throughout the recruitment process. Identify suitable candidates that meet the vacancy requirements using the appropriate recruitment channels. Ensure candidates presented meet job requirements and are places on a short list through a screening process. Participate in all interviews with business. Conduct and lead the behavioural competency-based interviews with relevant hiring managers to ensure a fair process is followed consistently Book candidates on the appropriate day for psychometric assessments as part of the selection process. Compile Recruitment pack for each candidate. Draft and ensure that the offer is extended to each successful candidate through an offer letter which contains the relevant information necessary for the candidate to make an informed decision in a timely manner. Issue regret letters to unsuccessful candidates in a timely manner. Ensure vacancy is closed within the agreed turn-around times. Ensure that business objectives and personal delivery aligns to and meets the TSW principles. Issue 'TalentSure' survey, review results and implement identified improvement. Leverage all available information from our partners, the industry and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies. Finding new ways of generating efficiencies and effectiveness across business / department. Requirements Educational Requirements: Essential: Matric / Grade 12 Desirable: A relevant 3 year Business related degree / diploma in e.g. Human Resources, Business Experience Essential: At least 3 - 5 years end to end recruitment experience in a high-volume recruitment environment (Contact Centre) Desirable: Headhunting experience •Financial and/or Insurance Industry experience

Introduction The Manager: Sales contributes to the organisational strategy by implementing and managing tactical and strategic initiatives to enhance customer interaction and staff satisfaction in order to achieve company targets and objectives. Specification Ability to positively align team members to achieve the company vision, values and objectives. Plan strategic execution to drive positive results by identifying the appropriate levers. Finding innovative ways to make operations more productive by utilising processes, systems and people effectively. Design and implement a succession plan that identifies, retains, coaches and develops future leaders and managers of managers in accordance to the Employment Equity strategy. Budget planning and management to ensure operational targets are achieved through intelligent spending and cost savings. Create a customer centric culture through the practice of the Telesure Service Way principles. Effectively articulate all communication to various stakeholders on a regular basis. Deliver the Telesure Service Way through personal effort and through others. Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes. Requirements Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Management diploma/relevant degree (3 year) RE/ FAIS qualification 5 years relevant experience Desirable: 2-3 years' experience in a management role •Knowledge of the short-term insurance industry

Introduction The Business Analyst contributes to the organisational goals by performing investigations and analysis of Business ideas, needs and problems, and thereby creating proposals thereof. Specification Job Objectives/Outputs Investigates and Analyses Business Problems to understand their nature, cause, effects and drivers, using a variety of methods and techniques. Describes Business Problems and associated Solutions using industry standards methods, models and formats to display the results in a manner that is meaningful and accessible by Internal Customers who commissioned the work. Describes Business Requirements in an agreed format and following agreed methods. Describes Business Processes in an agreed format and following agreed methods including business rules. Provides business support with regards to change requests and system enhancements by compiling required submissions to the respective stakeholders. Describes Business Data and information requirements in an agreed format and following agreed standards. Prepares research reports that outline the results of Investigation and Analysis, as well as ad-hoc commissioned research. Influences discussion about solutions, projects and initiatives based on their Analysis of relevant business domains. Liaises with operational, tactical and support stakeholders to understand business needs, problems and requirements. Maintains fulfilment relationships and serves to translate discussions between business and fulfilment areas. Defines, maintains and extend standards and methods in use by the organisation as required. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements. Requirements Knowledge and Experience Requirements Level of Education: Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Related undergraduate degree or national diploma Business Analyst and/or Project Management qualification or certification Desirable: Long term insurance industry related qualification or certification Experience: Essential: 3 years Business and/or Systems analyst experience 3 years Business Requirements Documentation experience. Desirable: Exposure to SDLC methodologies Process re-engineering experience Lean Six-Sigma experience Business Process Mapping experience •Exposure to Long Term Insurance industry

Introduction The Talent Acquisition (TA) Partner at Manager Level, will join the Group-wide Talent Acquisition COE. The successful individual will be required to manage and co-ordinate the end to end Recruitment and Staffing services and related activities across various business units across the group. The TA Partner will also lead a team of talent advisors in the specialised segment. Specification EXPERIENCE REQUIRED AND JOB CONTENT They use their business acumen, recruitment expertise and strategic planning skills and participate in the development of the business area and talent plans and programs as a strategic partner with particular input on the impact on attraction, selection and onboarding. The TA Partner will be responsible for operational management of the team which includes, creating and ensuring execution of plans and reporting team activities to the required forums. Share operational analytics and performance metrics on a regular basis to the HRBP and internal business leaders The Talent Acquisition partner provides leadership and consulting support to BU leadership / management on matters of talent attraction, recruitment policy, and strategic implementation in support of achieving corporate objectives and business growth. They assist with the planning, development and implementation and evaluation of the organisations talent management function. They will provide technical advice and knowledge to others within the recruitment and talent discipline. Take responsibility for the implementation of projects relating to the improvement of Talent Acquisition practices, including the renewal of existing onboarding programs, recruitment methodologies and competency profiling. They ensure all direct reports are engaged and take responsibility for the development and training. They ensure that their team is rewarded and remunerated according to their performance. Be a visionary leader and must demonstrate the ability to interface and maintain effective working relationships with all stakeholders . They have sound project management skills and ensure the development and deployment and implementation of projects related to the organisations talent acquisition strategy. The TA Partner is effective listener and problem-solve recruitment and retention issues, management and employees. Support the Head of Talent Acquisition in ensuring the group-wide strategy is implemented and all operational activites are managed effectively. Including partnering with the talent analytics team to create reports and share meaningful findings Requirements Essential experience for the role includes: 5 - 8 years proven experience within leading the end to end recruitment, onboarding processes in a medium to large size organisation in a Talent Acquisition Specialist or HRBP role. Desirable experience for the role includes: 2 years + insurance/financial services industry experience QUALIFICATIONS REQUIRED Grade 12 •A relevant 3-year Business related degree / diploma - Advantageous

Introduction The Legal Dispute Specialist contributes to the safeguarding of the organisations reputation by mitigating risk, defending disputes and providing legal guidance to the business. The Legal Dispute Specialist also contributes to the organisational goals by reviewing and resolving disputes referred to the following (but not limited) platforms in a fair and equitable manner: -Ombudsman for Short-Term Insurance -FAIS Ombudsman -SAIA (South African Insurance Association) -Litigation -Passenger Liability -BI Errors & Omissions Specification Liaise and ensure continuous communication on disputes referred from the applicable platforms on a verbal and written basis within the set time frames provided by their offices Defend the organisations reasoning to the applicable platforms where and when required Manage and maintain disputes including the drafting of legal responses, listening to evidence and making decisions regarding disputes; as well as the issuing of instructions to attorneys regarding summons received and all correspondence with attorneys where and when required Ensure all work meets operational, technical and financial results and/ or targets Ensure up to date knowledge of applicable platforms Ensure up-to-date knowledge of organisational procedures and philosophies Build and maintain relationships within the organisation and applicable platforms Liaise with attorneys and/or applicable platforms to negotiate the best possible fee/settlement Conduct research into legal acts and make recommendations to management as required Keep abreast of all relevant legislation as well as best practice and apply accordingly Deliver the Telesure Service Way through personal effort and through others. Deliver on TCF principles in alignment with regulatory requirements Requirements Education: Grade 12 (Standard 10) with University Entrance (NQF4) RE compliant FAIS compliant Relevant legal/business degree/diploma Experience: 2-3 years' experience in a legal/dispute environment 2-3 years' experience in the insurance industry Legal background within an insurance industry Legal practice experience Skills: TGS Systems: AS400, NICE, NFS (smoke) South African Legislation (FAIS, Policy Holders Protection Rules PPR) Excellent presentation skills Proficient in Microsoft Office and Excel

Introduction To lead a team of dedicated, specialist Claims Processing staff in order to obtain the lowest possible claims cost while delivering consistently high levels of service to each and every customer. Specification Develop, coach and motivate a team of Claims Consultants in order to meet and exceed, agreed objectives and within required framework Lead and monitor the team to execute a high standard of service and process adherence Monitor and support the management of a portfolio of claims, including: Workload prioritisation and allocation Claim review and authorisation, process adherence Technical product, process and system and compliance support Performance and progress reporting, communication and monitoring Ensure business specific requirements adhered to. (Best Process Practise) Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance Provide detailed input into on-going process, system development, product opportunities and process enhancement Provide input into staffing requirements and recruitment Monitor daily BAU performance against expectations, targets and improvement. Expected outcomes of the role include: Improved claim processing cost Exceptional levels of service delivery for each and every customer High and sustainable standards of quality results Highly engaged, capable and professional team aligned to the company values Highly effective working relationships with key stakeholders (internal & external) Relentless pursuit of target achievement and above. Requirements Previous Leadership or equivalent experience (at least 2 years) Some claims experience (at least 2years) Proven ability in leading and motivating people •Matric is essential