15 jobs found in dainfern

Introduction The Project Manager contributes to the organisational goals, by managing the successful end to end planning, execution and delivery of projects and campaigns within the Upstream environment, to the required business objectives within the constraints of time, cost and quality. Specification To become conscious of all individual listings in the portfolio and to develop a 'big picture' view and understanding of the collection which will allow for a current and future enterprise view of all initiatives; their impact; synergies; conflicts; etc. To develop full understanding of system, process and data changes within the organisation as well as the possible impact on the Direct Brands and on Upstream as a whole. Conducting impact assessments, requirements gathering and defining processes To identify operational issues that could impede the successful implementation of a project and make recommendations to management to take appropriate corrective action to address these issues. To facilitate the process whereby the projects, campaigns and initiatives is sensibly sorted, added to, removed from and prioritised based on the individual item' cost, benefits, alignment to business and enablement objectives. To build and maintain an effective delivery model in collaboration with Marketing Managers in order to facilitate the consistent implementation of the collection of campaigns and initiatives at a suitable level of quality. To implement sufficient governance practises to ensure cross-functional alignment and understanding, thus enabling a 360 roll out of campaigns To ensure effective communication to business owners, marketing managers, internal customers and other relevant stakeholders, to keep them informed, facilitate decision making, take corrective action and set direction. Build sound working relationships with all relevant stakeholders, delivery partners and 3rd parties. To effectively manage resources, skill requirements, and workload distribution in accordance with business priorities. To mentor, coach, and motivate resources to achieve a unified approach. To build and implement required processes and mechanisms to measure the overall effectiveness of a portfolio and the impact on overall business results., to maintain portfolio effectiveness levels through ensuring that the business invests in the right things; capacity is optimised; execution happens efficiently; that the business can absorb the level of proposed change; and that the required benefits are realised. To continuously promote the use and benefits of the portfolio function and to obtain buy-in from business and stakeholders. To facilitate the process whereby new business needs are documented and communicated. A project manager is deliverable focused with each unique project delivering a product service result. The project manager is responsible to make decisions regarding the project, in context of the project boundaries, within the overall envelope of approved time, cost and scope. The next attribute that defines a project manager is accountability for the results of the Project Ensure a clear understanding of the project goals and stakeholder expectations. Effectively negotiate and define scope of work with all stakeholders thereby ensuring effective delivery. Ensure projects are realistically planned, organised and resourced, to deliver against requirement / project plan. Transparently manage and control project delivery through effective management and communication of risks, issues, expectations, scope change and decisions required. Develop and execute a formal business change management and communications plan. Mentoring, motivating, negotiating and coaching of the project team in order to achieve a unified approach. Effective co-ordination of all project resources to ensure timeous quality deliverables. Ensure the effective facilitation of all stakeholders' input. Effective and efficient project administration including project documentation, schedule planning and maintenance. Efficient and effective use of informal and formal communication lines thereby ensuring a participative project delivery culture. Deliver the Telesure Service Way through personal effort and through others. Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes. Requirements Essential: Qualification in Grade 12 (Standard 10) 3 year Degree or Diploma and/or Professional certification in Change/Project management. Minimum 2 years' experience in the discipline of Project/Change Management. Good understanding of business systems and processes Change/ Project Management Principles (PMbok and Prince 2) Financial Management People Management Desirable: Post Graduate Qualification in a relevant field. •3 year Degree or Diploma and/or Professional certification in Change/Project management •Proven exposure over an extended period to some of the following; -Exposure to overall project/change execution and implementation. -Business case and report writing -Stakeholder and relationship management -Financial management -Delivering results and meeting customer expectations that are associated with projects. -Operational areas •Structured analysis •Channel/relationship management •Fluency in IT •Short and long term insurance knowledge Skills: •Report writing and presentation skills •Planning and organising •Structured communication •Facilitation •Problem solving •Negotiating and influencing •Innovation

Introduction The Group Communications Consultant contributes to the organisational goals by implementing the Group Communications strategy, communication plans for projects and initiatives aimed at internal and external audiences. Candidate must speak, read and write business English and Afrikaans Specification Manage communication (proof-reading, tone, writing etc) and projects to ensure a consistent message which is aligned to the brand and tone. Liaise and co-ordinate with internal stakeholders and external suppliers in order to deliver of key projects and communications. Identify proactive communication opportunities and execute accordingly. Ensure accurate reporting and feedback to key stakeholders in order to measure the effectiveness and efficiency of the communication. Explore innovative ways to communicate and ensure the brand remains progressive. Ensure a quality and accurate message is delivered through all communications. Deliver the Telesure Service Way through personal effort Requirements •Grade 12 (Standard 10) with University Entrance (NQF4) A 3 year tertiary Communications/Public Relations diploma/degree

Introduction The CXA Team Lead contributes to the organisational goals by assisting business in their customer experience initiatives through relevant research, analysis and coaching. Specification Grade 12 (Standard 10) with University Entrance (NQF4) Relevant post graduate degree with Research as a major subject (BCom, BA, Bsc) Masters in Research Psychology (Desirable) At least 3-4 years' experience in a Research Executive/Research Consultant position (quant & qual) Team management experience Understanding/ experience of the financial services/ insurance industry Data collection methodologies/ research design and appropriate application Market research standards

Introduction User Researchers are concerned with UX, or the user experience. The role, ia focussed on understanding the target audience and how they interact with a particular product or service. The User Researcher is seeking the reasons behind behaviour and the wants, needs and priorities of people interacting with our brand. Once they understand what motivates a consumer to then select one product over another, they can figure out how to make the product more appealing, user-friendly and accessible to the masses. Specification A User Researcher is curious about people and their behaviour. Sifting through the layers of consumer behaviour requires an analytical and organized mind as well as the ability to think outside the research to glean the true meaning behind human actions. Planning, designing and conducting the usability testing process from developing user recruitment through to test moderation, analysis and reporting. conducting research to gather insights for new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design). Modelling insights gained from user research into formats to enhance organizational understanding of our users - such as personas and Customer Journey Maps. Working with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material. Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction. Applying knowledge in human factors and the user-cantered design process to product and service design in an iterative development environment. Presenting findings and related design/business recommendations and customer insights to senior decision makers. Promoting user centred design principles and best practice across the organisation Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Job Requirements Grade 12 (Standard 10) with University Entrance (NQF4) Relevant University degree Excellent communication skills Good at influencing user needs to senior stakeholders and acting as a persuasive advocate for those needs. Experience of conducting user interviews. Experience analysing both quantitative and qualitative data to produce UX artefacts. Previous experience of managing, planning, designing. Previous experience of developing and conducting usability testing sessions

Introduction The Service Coach contributes to the organisational goals by providing coaching, guidance, feedback, recommendation and follow up on identified coaching opportunities to call centre consultants and managers. The service coach focuses on an end to end basis on service complaints, customer feedback, surveys, SQA, product change/new product alignment training and other best in class call centre techniques in order to support an excellent customer experience. Specification Level of Education: Essential: Grade 12 (Standard 10) Desirable: Diploma / degree / certificate in coaching or training 4 - 6 years Sales SQA, supervisor, trainer or coach within a customer service and call centre environment Short term insurance industry experience

Introduction The Online Specialist contributes to the organisational goals by generating leads via Google adwords and other PPC Online platforms and SEO. Specification Identifies business opportunities for Telesure; Produces new ideas, approaches or insights; Creates innovative products or designs; Produces a range of solutions to problems. Applying specialist and detailed technical expertise; Uses technology to achieve work objectives; Develops job knowledge and expertise (theoretical and practical) through continual professional development. Demonstrates an understanding of different Telesure departments and functions. Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Demonstrates an understanding of how one issue may be a part of a much larger system. Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones. Focussing on customer needs and satisfaction as per the Telesure Service Way. Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Consistently achieves project goals; Works in a systematic, methodical and orderly way. Easily establishes good relationships with customers and staff; Builds wide and effective networks of contacts. Requirements Knowledge and Experience Requirements Level of Education: Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Google certified accreditation Desirable: A relevant Digital Marketing qualification Experience: Essential: 5 years working experience within a Digital Marking environment on multiple brands / accounts 3 - 5 years working experience on Google Adwords Desirable: Relevant experience with in the Financial Services Industry Knowledge of: Financial services industry Website functionaliies Financial reporting Google Adwords General online advertising International trends and developments of the digital / online environment Skills: Strong Analytical thinker Communication (Verbal & Written) Strong general business acumen Intra & Inter personal Skills Conflict Management Strong Relationship Builder Ability to Multi Task Attention to detail PC Literacy (Advanced Excel & PowerPoint) Proactive appoach NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Introduction The Junior Actuarial Analyst contributes to the organisational goals by providing support to senior analysts and managers within the General Insurance Actuarial team. Specification Extraction and verification of data used for actuarial models. Assist with ad-hoc actuarial investigations and reporting requirements. Perform technical actuarial calculations to support business needs. Maintain standards of integrity and professionalism as set out by the Actuarial Society of South Africa. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements. Requirements Bachelors / Honours degree in Actuarial Science or similar. At least 3 exemptions obtained through the Actuarial Society of South Africa. 0 - 1 years' working experience. 0 - 1 years' working experience within a non-life insurance environment. Microsoft Office Actuarial Professional Guidelines

Introduction The Compliance Analyst contributes to the organisational goals by conceptualizing, developing, and launching analytic tools and reports that provide business intelligence for compliance monitoring. Transforming a high volume of data into actionable business information and making it readily accessible to meet the needs of the rapidly evolving business to solve difficult problems with effective solutions, to drive the identification of compliance and conduct risks, create exceptions reports to create efficiencies and to guide monitoring and oversight activities. Specification Proactively identify indicators for market conduct risks based on data outputs and continuously develop such outcomes to remain relevant; Design exceptions that could highlight potential non- compliance with requirements; Extract, analyse and interpret data to drive compliance; Ability to write SQL queries and advanced understanding of data and databases; Strategic and tactical thinking with the ability to gather data and create data models to effectively deliver outcomes on time; Facilitate knowledge sharing through training and presentations; Provide best in class analytical support and tooling guidance to the team through the utilization of data mining skills and retail business knowledge; Manage projects from beginning to end, including, data mining, strategy formulation, and presentation of results and recommendations; Integrate internal and external data into analysis with complete view of the business to drive efficiencies and identify compliance or conduct risks; Proactively identify and incorporate new sources of data and software to enhance analytical tools, as well as new analytical techniques to develop solutions to drive outcomes Stakeholder relationship management with internal and external clients to ensure they understand results and receive actionable feedback Continuously explore the business unit's data and discover business intelligence. Business intelligence is defined as meaningful trends, anomalies, patterns and relationships within the data. Work with the central data visualisation team to ensure all recurring business intelligence reporting is done from the central business intelligence infrastructure and is fit for purpose, up to date and correct Take primary responsibility for the business unit's ad-hoc analysis requirements Ensure useful insights resulting from ad-hoc analysis are built into the central recurring business intelligence reporting infrastructure. Develop insightful and actionable dashboards for the team. Requirements Grade 12 (Standard 10) with University Entrance (NQF4) Relevant qualification in the fields of data, analytics or IT. Appropriate analytical training. Minimum 3 years' experience in data analytics. SQL experience with extracting data and creating queries. •Exposure to various data analytics and data mining tools

Introduction The Business Intelligence Analyst contributes to the organisational goals by using data to extract quantifiable insights from past trends and current conditions that increases Telesure's profitability and improve efficiency. The primary role of the Business Intelligence Analyst is therefore to turn data into knowledge to enable and improve key business processes. Specification Continuously explore the business unit's data and discover business intelligence. Business intelligence is defined as meaningful trends, anomalies, patterns and relationships within the data. Use business intelligence to advise business unit executives and management where to improve their business management and efficiency Identify business intelligence, reporting and data analysis needs Work with the central data visualisation team to ensure all recurring business intelligence reporting is done from the central business intelligence infrastructure and is fit for purpose, up to date and correct Assist in the training of users, including executives, to use recurring business intelligence information correctly and in an action-orientated manner Take primary responsibility for the business unit's ad-hoc analysis requirements Ensure useful insights resulting from ad-hoc analysis are built into the central recurring business intelligence reporting infrastructure. Oversee and takes responsibility for implementation (testing, issue resolution) of modifications to business unit systems and applicable central business intelligence infrastructure Recommend data quality metrics, and ensure they are documented and tracked Requirements Preferably 1-5 years of proven business analysis or related experience. Preferably in-depth knowledge of the insurance industry Preferably knowledge of more than 1 business functional area Bachelor's degree in Informatics, Computer Science, Business Management, Statistics, Economics or similar. Majoring in Statistics is a key requirement, as is the ability to program a computer to analyse data. Bachelor degree requirement might be waived with proven specialised training/certifications at University level statistics, programming, analytics and business management (i.e. via online MOOCs). The following is an example list of the typical level of such courses: Statistics: MIT's Introduction to Probability Part 1 - The Fundamentals (https://www.edx.org/course/introduction-probability-part-1-mitx-6-041-1x) Python Programming: DataCamp's Data Analyst with Python track (https://www.datacamp.com/tracks/data-analyst-with-python) R Programming: DataCamp's Data Analyst with R track (https://www.datacamp.com/tracks/data-analyst-with-r) SQL Programming: Udemy's The Complete SQL Bootcamp (https://www.udemy.com/the-complete-sql-bootcamp/) Data visualisation: University of California's Data Visualisation with Tableau Specialisation (https://www.coursera.org/specializations/data-visualization) Business: MIT's Becoming an Entrepreneur (https://www.edx.org/course/becoming-entrepreneur-mitx-launch-x-3) Business: Wharton School at the University of Pennsylvania's Business Foundation course (https://www.coursera.org/specializations/wharton-business-foundations) Communication: University of Washington's Dynamic Public Speaking Specialisation (https://www.coursera.org/specializations/public-speaking)

Introduction The Junior Research Consultant contributes to the organisational goals by being responsible for data analysis and research initiatives required by business as well as the generalization and reporting of insights which would meet the business objectives of the research. Specification End-to-end project management of new ongoing as well as ad-hoc research projects. Data management so as to ensure the data integrity of surveys managed in-house. Ensure that the rest of the team and business are properly equipped with knowledge on how to work with the CFM supplier platform as well as raw data. Respond to research requests from business and understand the objectives behind the request to recommend the required research action based on business needs as required. Responsible for data analysis and report writing of research findings to business, in the case of internal research. Where applicable act as the liaison between the Research CFM supplier and business to provide information and answer questions from either party throughout the projects life cycle. Assist in ad-hoc research projects across business; when required assist in designing research questionnaires, liaise internally with relevant stakeholder to gather the data required and collate the results of the research. Collating the final research to ensure that the results answer the research objectives and submit to business in the form of a final presentation. Keep business informed on the progress of the research request/project and to deal with any arising issues. Requirements Grade 12 (Standard 10) with University Entrance (NQF4) Relevant degree (BCom, BSc, BA, MA Research Psychology) 1 - 2 years market research experience and exposure to project management of research projects •Experience at a research house / agency

Introduction The CXA Team Lead contributes to the organisational goals by assisting business in their customer experience initiatives through relevant research, analysis and coaching. Specification Responsible for data analysis, report writing and presentation of research findings to business, with a special emphasis on analysing customer experience research complaints (0-6 ratings) to understand the root cause of customer dissatisfaction Responsible for various ad-hoc service-related research projects for all the Telesure brands Accountable to investigate the operational environment to understand what is driving the low scores (People, Price, Product or Process) and assist business with the formulation of action plans to address business challenges based on the feedback Initiating improvement initiatives and driving the necessary momentum within business to improve customer scores. Logging and tracking such initiatives and closing the loop on customer initiatives and their impact on scores Frequent communication and presentations to business to drive: Customer experience improvement and best practice escalations handling Owning the Genex escalations platform: Ensure organograms are up to date, dashboards are developed for managers to view: Customer feedback, TAT on escalations and success ratio QA of managers escalation calls to ensure the conversation adheres to the necessary quality standard and best practice research standard Coaching of managers to ensure the above Team Enablement: Responsible for all aspects of staff resourcing, training, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times Enable the team through required business processes, systems and knowledge Ensure development plans for the team are created, contracted and monitored Alignment of performance management contract to overall business drivers and customer experience expectations Revise coaching needs and role profiles to customer focused context and expectations Hold regular team meetings and ensure that actions are recorded and executed Requirements Grade 12 (Standard 10) with University Entrance (NQF4) Relevant post graduate degree with Research as a major subject (BCom, BA, Bsc) Masters in Research Psychology (Desirable) At least 3-4 years' experience in a Research Executive/Research Consultant position (quant & qual) Team management experience Understanding/ experience of the financial services/ insurance industry Data collection methodologies/ research design and appropriate application Market research standards

Introduction To lead a team of dedicated, client service teams in order to obtain the cost to service while delivering consistently high levels of service to each and every customer. Specification Develop, coach and motivate a team of Client Service Agents in order to meet agreed objectives and within required standards Lead and monitor the team to execute a high standard of service and process adherence Monitor and support the leadership of a portfolio of customer service, including: Workload prioritisation and allocation Process adherence Technical product, process and system and compliance support Performance and progress reporting, communication and monitoring Ensure business specific requirements adhered to. (Best Process Practise) Contribute to the development and implementation of operational activities that will continually improve Client Service performance Operational initiatives and implementation Monitor daily BAU performance against expectations, targets and improvement for monthly performance and year end results Expected outcomes of the role include: Improved cost to serve processing Exceptional levels of service delivery from the Client service team High and sustainable standards of quality results Highly engaged, capable and professional team aligned to the company values Highly effective working relationships with key stakeholders (internal & external) Relentless pursuit of target achievement and above. Requirements •Previous leadership role (at least 2 years) •Matric is essential

Introduction The Sales Consultant: contributes to the organisational goals by achieving sales through effective contact management whilst maintaining high quality standards and ensuring long term relationships with customers. Specification Effectively manage contacts from start to finish with customers, regardless of the data distribution channel. Contribute to the achievement of organisational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales targets etc.). Deliver efficient customer service levels through effective call management. Achieve operational requirements and service delivery through effective time and attendance management. Connect, develop rapport, form relationships and ensure positive customer experiences at all times. Understand the customers' unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction. Responsible for individual actions and the delivery of high quality standards. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Level of Education: Essential: Grade 12 (Standard 10) or equivalent Desirable: The appropriate FAIS accreditation (RE1 or RE5) Experience: Desirable: At least 1- 2 years sales experience, preferably in the short term insurance Knowledge of: Essential: Knowledge of a sales environment in a call centre environment Desirable: Banking, Short term or Long Term Insurance industry (depending on the post) Knowledge or warranty sales experience Skills: Computer literacy Good communication skills (verbal and written) •Interpersonal skills

Introduction The Senior Manager: Talent Acquisition contributes to the organisational goals by defining, planning, directing and managing all talent acquisition activities of the organisation to maximize the strategic use of human resources. Specification To define and implement attraction, sourcing (recruitment) and selection strategies, processes and systems in partnership with HR and business leaders that ensure the group has the right talent at the right time. To ensure that recruitment and selection procedures and practice meet operational needs, legislative and good practice requirements. Build visibility of the group as an employer of choice of the right talent by communicating the appropriate EVP across relevant attraction and sourcing channels. E.g. social media, career events Build the company's professional network through HR professionals, universities and other partners Deploy the recruitment and integration policy for new associates according to strategy and ensure proper implementation (skills, selection criteria, potential, diversity, ethics and regulations). Innovate around sourcing methods and anticipate skills profiles in a manner that is coherent with Group's development, in order to build a talent pool across all areas, through a digital presence. Partner with HR Business Partners and Business managers to continually understand and meet current and future talent requirements Lead the Acquisition team to deliver acquisition plans, set goals, manage accountability for team performance, motivate and develop Identify and manage external vendor and supplier contracts for candidate acquisition and build quality relationships with internal stakeholders and external recruitment agencies Define relevant acquisition metrics, monitor progress and report regularly. Collate relevant acquisition data, evaluate and analyse performance and effectiveness of all strategies and provide recommendations Stay up to date on labour legislation and inform recruiters plus line managers about changes in regulations Plan and agree an annual budget and prudently manage resources within budget guidelines Develop and maintain an organisational culture that aligns to the TIH mission, values and purpose Requirements 3-5 years proven experience within a talent recruitment management role Desirable experience for the role includes: 1 - 2 years insurance/financial services industry experience Qualification Required Grade 12 A relevant 3-year Business related degree / diploma

Introduction The Senior Remuneration and Benefits Specialist contributes to the organizational goals by managing, planning and coordinating the remuneration and benefits activities within TIH. The role is responsible for conducting research in areas regarding remuneration and benefits to enable analysis and prediction of market trends. The Senior Specialist makes recommendations in respect of the organisation's salary structure and benefits to ensure the EVP enhances the retention, motivation and recruitment of high performance individuals in support of the overall business strategy. Specification Supports the development of, maintains and communicates the Total Reward Strategy, Philosophy and Framework to the organisation with the aim of ensuring fair, competitive and consistent reward experience across TIH, and to enhance TIH employees understanding of the TIH's Total Reward proposition, thereby increasing the overall attractiveness as an employer, ensuring continuous staff motivation and engagement. Plan and manage the annual salary review process within the organisation, from inception through to completion. This would include conducting market comparisons, interpreting results, formulating increase forecasts, advising senior management on best course of action, overall group communication and coordination and ensuring adherence to budget constraints. Regularly reviews and communicates the benefit offering to ensure that TIH's practices are market related and competitive. These benefits would include medical aid, group life, and the employee provident fund amongst others. Provides internal stakeholders with market related salary benchmarks as and when required whilst ensuring adherence to confidentiality agreements and the remuneration strategy of the TIH. Manages and optimizes all variable pay practices within the organisation in order to ensure the optimal performance returns from the TIH employees, whilst ensuring compliance with legislation and market practices. This includes all forms of commission and incentive schemes/earnings. Analyses salary distribution across the organisation and identifies any inconsistencies between employee groups by level, job category, region, business unit, employment equity, etc. Manages the submission of company data to salary and benefit surveys. Manages all recognition initiatives in order to assist with the achievement of the TIH's strategic objectives. Prepares and conducts necessary training with internal stakeholders in respect of TIH's Total Reward offering. Keeps abreast of changes in the evolution of the industry and reward and benefits in the market (legal requirements, methodologies, practices and trends) and translates information into business-focused solutions or opportunities, as appropriate. Acts as a subject matter expert in advising HR and management on the correct interpretation and application of all reward and benefit policies, procedures and programmes. Ensures effective and accurate job evaluation and grading practices utilising the appropriate grading methodology to ensure that internal equity and external market relativity's are established and maintained. Prepares reports and presentations for submission to Senior Management, ExCo and RemCo. Effectively manages the relationships with external benefit brokers and suppliers to ensure adherence to pre-defined service level agreements with the aim of delivering best service and advice to the organisation. Deliver the TIH Service Way through personal effort. Requirements Minimum 5-7 years remuneration and benefits experience SAGE VIP system experience Advanced level of proficiency relating to the MS Excel and Office Suite Management experience Bachelor's Degree in HR or Finance preferred. SARA Global Remuneration Practitioner (GRP) Certification Supervisory / management of a small team Desirable: SARA Professional Membership Minimum SARA designation of Reward Specialist is required