13 jobs found in dainfern

Introduction The Third party liabily administrator contributes to the organisational goals by recovering damages from insured third parties following losses suffered by our customers and in doing so influences the reduction of claims costs and assists in the retention of customers. Specification Review the customer claim in accordance with standard operating procedures to ensure an suitable recovery in the shortest time possible. Investigate and substantiate the merits and quantum of the claim and prepare an appropriate letter of demand to the third party insurers/representatives in accordance with the standard operating procedure. Update claim(s) accordingly with relevant information on the operating system and in accordance with the standard operating procedure. Successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with relevant case law and standard operating procedures. Effectively manage payments from third party insurers/representatives. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Understand and manage SLA timeframes with the third party insurers/ representatives and act timeously to resolve problems. Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery. Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures. Ensure up-to-date knowledge of company products, systems and procedures Set a personal example of competence and excellence by delivering work to the highest standards on a regular basis. Deliver the Telesure Service Way through personal effort and through others. Deliver on TCF principles in alignment with regulatory requirements Requirements •Grade 12 (Standard 10) Desirable: A relevant 3 year Business related degree / diploma in a legal field. Experience: Essential: 1 - 3 years legal experience within a short-term insurance industry Previous recoveries and/or Liabilities experience Experience in dealing with motor collision claims Desirable: Previous debt collection/credit control experience Knowledge of: Motor collision law Quantum Insurance industry knowledge Recovery/Liabilities claims procedures Legal processes Skills: Negotiation skills Investigation skills Excellent administrative and organisational skills Conflict management Computer literacy Writing and presentation skills Telephone etiquette Numeracy skills Attention to detail Problem solving •Customer orientation

Introduction The Claims Consultant contributes to the organisational goals by capturing, validating and administering claims to ensure efficient and accurate claims processing and costing, while delivering excellent service to the customer Specification Ensure capturing of detailed, accurate information Ensure correct information is obtained from the customer - by asking the appropriate questions and listening - to make correct decisions Use appropriate tools (MyMarket, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information Ensure claims are finalised with set parameters (turnaround time, terms and conditions applied accurately) Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements Building and maintaining relationships, and liaising with, key stakeholders (e.g. Assessing, In-Touch, Legal, suppliers etc) to meet job objectives Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers Take accountability for the resolution of customer complaints, with a view to customer retention Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention. Deliver the Telesure Service Way through personal effort and through others. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Essential: Grade 12 (Standard 10) FAIS Accreditation 1-3 years Financial / insurance / call-centre experience Claims experience is desirable

Introduction The Online Specialist contributes to the organisational goals by generating leads via Google adwords and other PPC Online platforms and SEO. Requirements Knowledge and Experience Requirements Level of Education: Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Google certified accreditation Desirable: A relevant Digital Marketing qualification Experience: Essential: 5 years working experience within a Digital Marking environment on multiple brands / accounts 3 - 5 years working experience on Google Adwords Desirable: Relevant experience with in the Financial Services Industry Knowledge of: Financial services industry Website functionalities Financial reporting Google Adwords General online advertising International trends and developments of the digital / online environment Skills: Strong Analytical thinker Communication (Verbal & Written) Strong general business acumen Intra & Inter personal Skills Conflict Management Strong Relationship Builder Ability to Multi Task Attention to detail PC Literacy (Advanced Excel & PowerPoint) Proactive appoach NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Introduction The HR Business Consultant contributes to the organisational goals by providing strategic input, leading and managing the end-to-end People/ HR agenda within a business area, ensuring the business objectives are achieved through the utilisation and development of programmes, tools, policies & frameworks developed in the Centres of Expertise and the monitoring (through SLAs, HR Metrics and PVA) and supporting HR services delivered via the Shared Services delivery team. Specification Integrate HR into business through building relationships and partnerships with business to achieve commercial business objectives and strategy. Contributing to operational Human Resources including planning and forecasting on an annual basis, by analysing current and historical data, assessing and interpreting trends, making recommendations and developing interventions. Monitoring, analysing and reporting on key Human Capital Enablers such as HR Management, Reporting and Analytics; Governance, SLAs and HR Metrics to optimise the Human Capital of the organisation. Supporting and developing Organisational Capability and Change (Human Capital Planning) by facilitating organisational change initiatives for the business area. Highlighting Organisational Change initiatives for the Business area, linking it to the overall business objectives. Working with the business area to identify and build talent, develop and retain staff, contributing to Performance Talent Reviews, conducting effective calibration sessions and ensure a joined up approach with the OD Team (Functional Talent & Organisational Effectiveness). Identifying any workforce specific requirements and work with the Reward team to obtain expertise and advice in development of Reward & Recognition Programmes in association with business, using relevant market benchmarks. Conduct where appropriate in conjunction with the line manager, interviews and investigations on Employee Relations issues, complaints, and grievances and wellness interventions, connecting with HR Service Delivery to ensure proper case management and record keeping. Deliver the Telesure Service Way through personal effort. Requirements Level of Education: Essential: A recognised 3 year degree / diploma in HR Management or Industrial Psychology Grade 12 (Standard 10) with University Entrance (NQF4) Desirable: Post Graduate degree HR Management or Industrial Psychology or any other relevant qualification Human Resources Associate Experience: Essential: At least 3-4 years' experience in the following: HR Generalist role (Strategic and Operational experience) HR Business Unit Capability Management Change Management Talent anagement (Recruitment, Development and Retention) Performance & Reward Human Capital Planning ER, IR and Wellness Desirable: Experience in Project Management and HRMS (i-manage - Oracle, SAP, VIP etc) Knowledge of: Desirable: Business process re-engineering OD Principles Change Agent Understand the Partnering Model and HR Maturity Model Project Management Skills: MS Office Suite Excellent relationship building and interpersonal Negotiation and influencing Excellent written and communication Conflict Management Ability to work independently Problem solving NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Introduction The HRBP is accountable to understand and translate the organisation's needs and lead the development and implementation of an integrated, commercially aligned people plan to contribute to the achievement of the Telesure strategy. Specification Key Responsibilities And Accountabilities Develop and implement an integrated, commercially aligned people plan (aligned to the relevant business strategy). Drive the proactive implementation of the people agenda and ensure consistent application and alignment across the different business units. Deliver the right people, in the right roles, at the right time, and the right price (organisation shape). Drive optimal cost to serve, improved revenue generation, improved customer retention by employees. Facilitate the above through robust leader coaching & enablement to sustain an engaging environment and culture. Leverage data analytics to proactively shift the commercial agenda through people practices (e.g. new world of work, staffing practices). Drive the delivery of business outcomes vs. processes & activity (e.g. performance against objectives vs. how many pdp's are in the system). Faciliate the building of future focused organizational capabilities ahead of demand. Facilitate the integrated attraction, acquisition, retention & development of talent through leading practices e.g. facilitating key experiences, short & JIT learning & development approaches. To support the Chief Officer in delivering Human Resources' strategic objectives and provide advice and guidance on people related matters. In conjunction with other members of the HR team, take a leadership role in the development and implementation of generalist HR strategies, policies and projects. Provide high level, timely and professional advice to senior managers and employees, in interpreting and implementing human resource policy including: change management; HR Planning; industrial relations; retention; performance management; workplace health; and organisational development and change: Deliver a high level of proactive and reactive support, management and advice to managers and employees in all areas of the HR team. Represent and provide high level advice and support on behalf of the HR Department in internal and external forums and committees. Requirements Essential experience for the role includes: 3-4 years of relevant HR experience. Minimum of 3 years at a senior managerial level. Desirable experience for the role includes: Financial services insitution Customer Centricity Stakeholder Engagement Qualifications Requred Minimum of a relevant 3 year degree. Desirable qualifications for the role include: Preferred qualification is a relevant degree at an honours level. Additional qualifications or certifications in Talent Management, Organisation Development, Change Management, Employee Relations, Reward, and HRIS. Professional bodies or Associations for the role include: Preferred associations with HR professional bodies and other practitioners who share trends and best practice across the industry at least annually. Desirable includes a relevant registration with the HPCSA. Key Organisational Skills Organised approach with flexibility to respond to changing and urgent priorities Analytical ability / thinker. Strong interpersonal skills. Communication (Verbal and Written). Presentation skills at a Senior level. Translation of strategy and defining actionable strategic people plans that are aligned to the relevant business strategy. Analysis and interpretation of business intelligence. Driving for results. Applying best practice business acumen. Persuading and influencing. Leadership skills, giving direction and guidance. Decision making. Relationship building and networking. Identifying trends and problem areas and implementing effective solutions that increase efficiency and effectiveness and reduce cost. •Ability to work collaboratively.

Introduction The Services Team Manager contributes to the organisation's goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results. Specification Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Rectify non-conformance and variances within the team as a high priority. Continuously assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results. Coordinate individual team member's work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system. Identify practices for improvement and make recommendations to functional Business manager for consideration. Ensure team members are knowledgeable about Telesure products and service standards. Collect and submit reports specific to team data as part of the Management Control System. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence.) by completing performance reviews and competency matrix. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements t least 3 to 4 years in a customer services environment 2 years' experience at Team Manager level 2 years' experience in Claims and policy services environment Grade 12 with University entrance The relevant and required FAIS Accreditation to act as a representative in the Short Term Insurance Industry •A relevant 3 year Business or insurance industry related degree / diploma in management

Introduction The Policy Services Team Manager contributes to the organisation's goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results. Specification Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Rectify non-conformance and variances within the team as a high priority. Continuously assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results. Coordinate individual team member's work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system. Identify practices for improvement and make recommendations to functional Business manager for consideration. Ensure team members are knowledgeable about Telesure products and service standards. Collect and submit reports specific to team data as part of the Management Control System. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence.) by completing performance reviews and competency matrix. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements t least 3 to 4 years in a customer services environment 2 years' experience at Team Manager level 2 years' experience in Claims and policy services environment Grade 12 with University entrance The relevant and required FAIS Accreditation to act as a representative in the Short Term Insurance Industry •A relevant 3 year Business or insurance industry related degree / diploma in management

Introduction The Reward and Benefits Specialist contributes to the organizational goals by supporting, planning and coordinating the remuneration and benefits activities within Telesure. The role is responsible for conducting research in areas regarding remuneration to enable analysis and prediction of market trends. The Remunerations and Benefits Specialist makes recommendations in respect of the organisation's salary structure and benefits to ensure the retention, motivation and recruitment of high performance individuals in support of the overall business strategy. Specification Supports the development of, maintains and communicates the Total Reward Strategy, Philosophy and Framework to the organisation with the aim of ensuring fair, competitive and consistent reward experience across Telesure, and to enhance Telesure employees understanding of the Telesure's Total Reward proposition, thereby increasing the overall attractiveness as an employer, ensuring continuous staff motivation and engagement. Supports in planning and managing the annual salary review process within the organisation, from inception through to completion. This would include conducting market comparisons, interpreting results, formulating increase forecasts, advising senior management on best course of action, overall group communication and coordination and ensuring adherence to budget constraints. Regularly reviews and communicates the benefit offering to ensure that Telesure's practices are market related and competitve. These benefits would include medical aid, group life, and the employee provident fund amongst others. Provides internal stakeholders with market related salary benchmarks as and when required whilst ensuring adherence to confidentiality agreements and the remuneration strategy of the Telesure. Manages and optimizes all variable pay practices within the organisation in order to ensure the optimal performance returns from the Telesure employees, whilst ensuring compliance with legislation and market practices. This includes all forms of commission and incentive schemes/earnings. Analyses salary distribution across the organisation and identifies any inconsistencies between employee groups by level, job category, region, business unit, employment equity, ect. Prepares and submits the necessary data in order to participate in identified salary surveys. Manages all recognition initiatives in order to assist with the achievement of the Telesure's strategic objectives. Prepares and conducts necessary training with internal stakeholders in respect of Telesure's Total Reward offering. Keeps abreast of changes in the evolution of the industry and reward and benefits in the market (legal requirements, methodologies, practices and trends) and translates information into business-focused solutions or opportunities, as appropriate. Acts as a subject matter expert in advising HR and management on the correct interpretation and application of all reward and benefit policies, procedures and programmes. Ensures effective and accurate job evaluation and grading practices utilising the appropriate grading methodology to ensure that internal equity and external market relativity's are established and maintained. Assists with preparation of documentation for submission to ExCo and RemCo. Effectively manages the relationships with external benefit brokers and suppliers to ensure adherence to pre-defined service level agreements with the aim of delivering best service and advice to the organisation. Deliver the Telesure Service Way through personal effort. Requirements Level of Education: Essential: Bachelors Degree in HR or Finance preferred. SARA Global Remuneration Practitioner (GRP) Certification Desirable: SARA Professional Membership Experience: Essential: Minimum 5-7 years remuneration and benefits experience SAGE VIP system experience Advanced level of proficiency relating to the MS Excel and Office Suite Knowledge & Skills: Knowledge of: HR policies, procedures and practices Reward practices, procedures and structures Understanding of economic principles Understanding of job evaluation and performance management principles Understanding of current tax and labour legislation including governance and risk principles Skills: Analytical Detail-focused (accuracy etc.) Passion for numbers Logical Time Management Innovative •Excellent Communication (verbal and written) •Interpersonal NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Introduction The Retentions Consultant contributes to the organisational goals by conserving policies for the business across all channels and brands through the execution of specific retention strategies and approaches. In contribution to the value added product and the Telesure strategy, the role will strategically grow the volume of Customers on Risk (COR) therefore improving overall profitability. Specification Accurately identify the origin and reason for policy cancellations (or cancelled policies) relative to the various channels and brands (broker or customers) Effectively determine the cause for the policy cancellation (or potential policy cancellation) by selecting the most appropriate approach of responding to the customer or broker Apply different discounting strategies relative to customer profitability as determined by business analytics and tools Engage in effective brand reputation management aligned to specific customer concerns in order to limit brand damage and integrity Update key customer information across all relative systems as required Adhere to all required risk and compliance requirements as stipulated for the role; adhere to all business rules, business processes and system access and management regulations on an on-going basis Adherence to agreed house rules for the team and environment aligned to key performance and quality standards at all times Effective retention of customers for the business across all channels and brands measured by agreed persistency ratios Deliver the Telesure Service Way through personal effort and through others Deliver on TCF principles in alignment with regulatory requirements Requirements •Grade 12 (Standard 10) with University Entrance (NQF4) RE/ FAIS qualification At least 1-2 years experience customer services call centre in a Financial Services / VAP environment Desirable: 1-2 years experience in a retentions environment Customer experience framework, methodologies and philosophy (including personal experience) Emotional maturity General business acumen Value added product (VAPS) operations Product retention Short term insurance •Computer Literate

Introduction The Team Manager contributes to the organisation's goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results. Specification Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up to‐date and current information. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results. Coordinate individual team member's work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, follow up on, review and agree to work activities of team members in accordance with operating procedures to contribute to the Management Control System. Identify practices for improvement and make recommendations to functional Business manager/General Manager for consideration. Ensure team members are knowledgeable about Telesure products and service standards. Collect and submit reports specific to team data as part of the Management Control System. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix. Ensure that the team is correctly staffed and timeously complete the requisition for recruitment and recruit for the right skill (experience, ability, competence). Manage suppliers/insurance portfolios in accordance with business requirements and operating procedures to meet operational requirements. Participate in adhoc projects and improvement processes Communicate and collaborate with other teams within the department in order to improve and/or achieve the required operational results. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Grade 12 with University entrance A relevant 3 year Business or insurance industry related degree / diploma in management At least 4 years or more in a Recoveries Or Third Party Liabilities environment and/or debt collection on uncontacted debt

Introduction The Initiating Consultant contributes to the organisational goals by assessing the merits of motor vehicle accident claims in order to identify a possible recovery for the customer and claims business. Specification Job Objectives/Outputs Identify recoverable third party claims on the workbench by assessing merits in accordance with the standard operating procedures. Collect third party claims information by using tracing tools and techniques to establish if the third party is insured or uninsured in accordance standard operating procedure. Make relevant updates on the system as per standard operating procedure (frequency and standard) Transfer matter to relevant department to recover the amount spent on the claim as per standard operating procedure (frequency and standard). Capture letters of demands and/or summons received from insurers and attorneys in the industry on AS400 in accordance with standard operating procedures in order to allocate matter to liabilities/litigation team. Manage outstanding items on the workbench as per the standard operating procedure (frequency and standard) Deliver the Telesure Service Way through personal effort and through others. Deliver on TCF principles in alignment with regulatory requirements. Requirements Essential: Grade 12 (Standard 10) Desirable: Relevant certificate in business administration Experience: Essential: 2 to 3 years experience in a debt collecting or claims environment and working with vehicle collisions Desirable: •2 to 3 years experience in short term insurance claims environment and/or attorney dealing with motor vehicle collisions.

Introduction The Claims Service Consultant contributes to the organisational goals by processing already captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim. Specification Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis. Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Remain up to date current and new product knowledge to enable effective decision making. Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately). Ensure regular feedback to services department and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the services department. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements. Requirements Essential: Grade 12 (Standard 10) 1 to 2 years experience in Customer Service/Claims Desirable: Grade 12 (Standard 10) with University Entrance (NQF4) Diploma related to Financial Industry Claims Experience Call Centre Experience •1 to 2 years Claims experience

Introduction Working in conjunction with other professional colleagues and specialists, the Risk & Business Continuity Management Practitioner acts as an expert advisor to management concerning risks involving or affecting the technology and systems area, particularly but not exclusively IT, as well as managing the steps to ensure the business can continue to operate in the event of one or more technology and related risks materialising. Although technology and other risks are owned by individual managers throughout the business, this role owns and is responsible for the Business Continuity Management policies, procedures and guidelines, and is expected to ensure that technology as well as business continuity risks are appropriately measured and prioritised in the enterprise risk register. The role is also responsible for the implementation of the Business Continuity Management Strategy. Specification Risk Management Embed the risk management function and processes in the Technology and Systems area: Identify, assess and evaluate risks that will affect the day to day operations of the business specifically pertaining to the technology space Ensure that the process is proactive, this would include challenging business on their risk identification process and content Maintain a good relationship with all stakeholders Demonstrate a good understanding of the relevant area Ensure that the risk management framework is in line with regulatory requirements Stay up to date with regulatory requirements that impact the Risk function Manage the risk identification process, specifically ensuring that the relevant risks are identified in line with the Operational risk framework and Risk management policy Ensure that the risk awareness and culture is improved across the Telesure Group. Through interactions with business, training etc. Perform regular Control assessments Remain relevant and show a good understanding of the operational functioning of the respective area in business Oversee the regular testing of the required policies and update for major changes in hardware, applications, business and regulatory requirements accordingly. Deliver the Telesure Service Way through personal effort and through others. Risk reporting Draft relevant risk reports as and when required by management Risk Appetite Develop financial & non- financial Risk appetite metrics for the Technology and Systems area Operationalise the Risk Appetite, embed it into the business and ensure regular reporting and monitoring thereof Business Continuity Identify, assess and evaluate risks that will affect the day to day operations of the business to enable the execution of the business continuity strategy. Describes business problems and associated solutions using industry standards methods, models and formats to display the results in a manner that is meaningful and accessible by internal customers who commissioned the work. Monitor business continuity risk and communicate information to the relevant stakeholders to ensure the continued effectiveness of the enterprise's business continuity strategy. Design and implement business continuity controls in alignment with the business' risk appetite and tolerance levels to support business objectives. Monitor and maintain business continuity controls to ensure they function effectively and efficiently. Builds relationships and liaises with operational, tactical and support stakeholders to understand business needs, problems and requirements. Implement the Business Continuity Management Strategy Coordinate the development and ongoing maintenance of relevant business continuity policies and procedures, ensuring that these policies and procedures comply with all regulatory requirements. Coordinate BCM Committee meetings Strengthen BCM awareness within Telesure - through awareness, training etc Requirements Essential Education 3 year Degree related to Information Technology Desirable: Risk Management qualification Former Certification relating to Business Continuity Management Essential Experience 5 years proven technology (IT) experience with exposure to all of the following: oEnterprise Risk Management (ISO31000 or similar) oBusiness as usual requirements definition oProjects and initiatives related to IT oIncident response and management oStakeholder management oIT fluency oDocumentation of processes and policies 3 years financial services experience with exposure to complex systems and procedures Essential knowledge Risk assessment Hardware, software and practical requirements to ensure business as usual •Control assessment •Crisis communication and management •Report writing •Familiarity with the SA financial services industry and sector Desirable: •Short/long term insurance knowledge •IT management