9 jobs found in dainfern

Introduction To lead a team of dedicated, specialist teams in order to obtain the business targets while delivering consistently high levels of service to each and every customer. Specification Develop, coach and motivate a leadership team in order to meet agreed objectives and within required standards Lead and monitor the leadership team to execute a high standard of service and process adherence Monitor and support the leadership of a portfolio, including: Workload prioritisation and allocation Review and authorisation, process adherence Technical product, process and system and compliance support Performance and progress reporting, communication and monitoring Ensure business specific requirements adhered to. (Best Process Practise) Contribute to the development and implementation of strategic and operational activities that will continually improve performance collaboratively Operational strategic initiatives and implementation Provide detailed input into on-going process, system development, product opportunities and process enhancement Provide input into staffing requirements and recruitment with the monitoring of daily operations Monitor daily BAU performance against expectations, targets and improvement for monthly performance and year end results Expected outcomes of the role include: Improved processing cost Exceptional levels of service delivery from your teams High and sustainable standards of quality results Highly engaged, capable and professional team aligned to the company values Highly effective working relationships with key stakeholders (internal & external) Relentless pursuit of target achievement and above Knowledge of: Proven ability in leading and motivating a team of leaders Demonstrated ability in managing critical stakeholder relationships Ability to effectively analyse and resolve problems A core focus on customer outcomes and relations Ability to develop a leadership team aligned with strategic initiatives Ability to plan, organise and control effective teams driving performance through people Ability for high attention to detail Ability to innovate and be creative in developing processes and procedures Ability to effectively manage conflict and negotiate where required Ability to identify trends and course correction Requirements Contact Centre Management experience (at least 5 years) Claims Processing experience Legal liabilities settlement experience •Matric/Grade 12 Please note that you will be required to work scheduled night shift *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Introduction The Key Account Manager contributes to the organisational goals by consistently maintaining, developing and operationally managing the relationships with both new and existing partners to encourage new and repeat business opportunities. Specification Build strong relationships with strategic partners with a goal to contribute in sustaining and growing the business to achieve long-term success. Requirements Essential: Grade 12 (Standard 10) with University Entrance (NQF4) A relevant 3-year degree / diploma, preferably in Marketing 3 - 5 years account management experience within a marketing environment 3 - 5 years' experience in the Vehicle Warranty industry Desirable: •Relevant experience with in the Financial Services Industry

Introduction The SQA Manager contributes to the organisation's goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results Specification Monitor and make recommendations for improvements in accuracy (e.g. evaluations) Attend to evaluators queries (assist with trouble shooting) and Coach QA staff (errors, reporting, feedback). Provide feedback to business regarding disputes. Manage calibration sessions between evaluators and re-evaluators to ensure consistency and standardisation. Administration of QA tools (updating of scorecards) Ensure accurate Management Information: Analysis on trends; daily and monthly reporting. Build, maintain and manage relationships with all internal and external stakeholders effectively. Ensure compliance with all necessary fit and proper requirements. Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Deliver the Telesure Service Way through personal effort and through others. Deliver on TCF principles in alignment with regulatory requirements Requirements Education Essential: Grade 12 /Matric RE/ FAIS qualification Grade 12 (Matric) with University Entrance (NQF4) - Advantage Experience Essential: 2-3 years experience in the customer service environment Pervious supervisory / management experience - Advantage Knowledge Essential: Telesure Products / Short term insurance product knowledge System Knowledge (AS400, voice retrieval system) Insurance Principles QA Knowledge FAIS compliance, treating customers fairly •Telesure Investment Holdings company procedures

Introduction The Manager : Business Insurance Sales contributes to the organisational strategy by implementing and managing tactical and strategic initiatives to enhance customer interaction and staff satisfaction in order to achieve company targets and objectives. Specification Ability to positively align team members to achieve the company vision, values and objectives. Plan strategic execution to drive positive results by identifying the appropriate levers. Finding innovative ways to make operations more productive by utilising processes, systems and people effectively. Design and implement a succession plan that identifies, retains, coaches and develops future leaders and managers of managers in accordance to the Employment Equity strategy. Budget planning and management to ensure operational targets are achieved through intelligent spending and cost savings. Create a customer centric culture through the practice of the Telesure Investment Holdings Service Way principles. Effectively articulate all communication to various stakeholders on a regular basis. Deliver the Telesure Investment Holdings Service Way through personal effort and through others. Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes. Requirements Required Education: Grade 12 (Standard 10) with University Entrance (NQF4) Management diploma/relevant degree (3 year) RE/ FAIS qualification Required Experience: 5 years relevant Business Insurance sales experience Extensive knowledge of the short-term insurance industry 2-3 years management experience - Advantage

Introduction The Team Leader contributes to the organisation's goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results. Specification Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up to‐date and current information. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results. Coordinate individual team member's work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, follow up on, review and agree to work activities of team members in accordance with operating procedures to contribute to the Management Control System. Identify practices for improvement and make recommendations to functional Business manager/General Manager for consideration. Ensure team members are knowledgeable about Telesure products and service standards. Collect and submit reports specific to team data as part of the Management Control System. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix. Ensure that the team is correctly staffed and timeously complete the requisition for recruitment and recruit for the right skill (experience, ability, competence). Manage suppliers/insurance portfolios in accordance with business requirements and operating procedures to meet operational requirements. Participate in adhoc projects and improvement processes Communicate and collaborate with other teams within the department in order to improve and/or achieve the required operational results. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Requirements Grade 12 with University entrance A relevant 3 year Business or insurance industry related degree / diploma in management At least 4 years or more in a Recoveries Or Third Party Liabilities environment and/or debt collection on uncontacted debt

Introduction Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and monitor the preferences of customers. Specification Leadership and Direction Set and communicate the strategy for achieving the organization's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Sell Customer Propositions Lead a cross-functional internal team (for example, technical, commercial, and legal) to configure a very complex, high-value tailored or bespoke product and services solution and associated contractual terms that meet the customer's strategic goals at a national level. Present the solution to customer representatives and negotiate agreement with the customer and internal colleagues, to ensure that customer needs are met at an acceptable level of commercial risk. OR Review and authorize complex sales proposals to ensure that these are constructed within acceptable commercial and risk parameters. Customer Relationships Development Develop and implement a relationship management plan for a strategic, complex national account to build key relationships at local, national, and corporate levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues. Sales Opportunities Creation Develop a personal network of senior managers within the business sector and at relevant advisory and regulatory bodies. Represent the organization at major business sector events. Obtain market intelligence, promote the organization, and enhance its reputation. Promoting Customer Focus Develop internal marketing plans and work collaboratively with other departments to improve internal relationships in a large organization and to build strong external customer relationships. Customer Relationship Management (CRM) Data Ensure that an internal function and/or a cross-functional customer account team maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose. Provide user input to the development or improvement of the customer relationship management system to ensure that it meets immediate and longer-term business needs. Organizational Capability Building Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organization through mentoring and other informal methods. Functional Strategy Formation Contribute to the formation of a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs. Business Planning Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets. Budgeting & Costing Manage budget plans for a department. Could involve development or delivery (or both). Performance Management Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. Requirements General Education Matric/ Senior Certificate (Essential) General Experience Over 6 to 10 years substantial general work experience in operations together with comprehensive job related experience in own area of expertise (Essential) Managerial Experience Over 3 to 6 years experience in planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential) *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. #Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Introduction The Technical Finance Accountant falls within the Group Finance Division as a specialist function within the Statutory Financial Reporting cluster. The volume of change in accounting, regulatory and legal reporting requirements is now more than ever before. This specialist role is required to deal with smooth implementation of all these changes within the Statutory Finance processes, systems and workflows. Specification As a specialist role, the deliverables include the following: Acquiring specialist knowledge of relevant changes / new standards and requirements across the entire spectrum of relevant IFRS standards applicable to reporting within the Group Interpreting the impact of these changes within the Finance Division Identifying all aspects within finance that will require change, to enable compliance with new requirements as and when they arise Assist the IFRS17 team and the financial manager with project managing the end-to-end processes required to achieve delivery and implementation of affected areas, systems and/or processes Providing specialist support to other Group Finance areas regarding these changes Advising the IFRS17 team, financial manager and other finance divisions on technical aspects regarding implementation options Producing clear project plans, implementation roadmaps and progress reports to Financial Manager and any impacted business areas Managing business stakeholder input, external advisors to ensure overall successful delivery Ensuring that all changes are fully documented for review by the financial manager, and able to appropriately support the options taken in implementation as well as be able to withstand scrutiny from external auditors. Immediate technical focus areas to commence are: Assisting and supporting IFRS17 implementation and readiness for mandatory go-live in 2021 Ensuring that Consolidated and entity specific Annual Financial Statements adhere to the appropriate IFRS and other technical standards for the 30 June 2019 year-end. Immediate IFRS standards to focus on are IFRS9 and IFRS15. Operational Management: Ensures that all technical aspects are effectively managed by continuously reviewing standards and requirements, both new and old, and ensuring there are being adhered too and implemented within the required time frames. Leadership: Articulate and communicate key deliverables and business context to the team Effectively manage the technical knowledge within the Group Finance Division, through formal and informal training and feedback sessions. Team Enablement: Share and train peers within the Group Finance Department, on technical changes and ensure they fully understand these changes to allow them to action where necessary Monitor operational efficiencies that are affected by technical changes and re-engineer where required. Innovation: Leverage all available information from our partners, the industry and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies and to ensure best practice Review current processes and systems and advise and recommend efficiencies, to allow for better management of technical standards, regulations and their changes. Requirements EXPERIENCE REQUIRED Essential experience for the role includes: 3 years' post articles experience in a Financial Reporting (IFRS based) Role Insurance Industry Experience including regulatory and IFRS reporting Desirable: Strong knowledge of all IFRS statements relating to Insurance and related service entities Good understanding of Prudential Authority and other regulations QUALIFICATIONS REQUIRED Essential: Qualified CA(SA)

Introduction The Financial Manager: Financial Reporting contributes to the organisational goals by effectively managing the accounting function to ensure accurate information is reported on in a timely manner. Specification Keeping abreast of international reporting standards and all regulatory and legal frameworks in order to identify the impacts of any amendments and recommend changes to current processes and deliverables to account for these changes. Ensuring that all finance practices align to the regulatory and legal frameworks Detailed reviewing of monthly and annual financial statements to ensure compliance with International Financial Reporting Standards (IFRS) Detailed compiling / reviewing of quarterly and annual financial statements - entity and group and returns to ensure regulatory compliance with the Telesure Board requirements and the Prudential Authority (PA) and other regulatory bodies Managing the external audit process to ensure accurate reporting within deadlines, by reviewing the detailed reconciliations and calculations contained in the audit file Identification of process efficiencies and industry best practice to ensure "first time right" reporting. Ensuring all financial process, procedures and controls are fully documented, up to date and demonstrably adhered to Jointly plan, schedule and prioritise Financial Reporting deliverables according to internal and external delivery requirements and deadlines Managing relationships with all internal and external stakeholder In conjunction with the Finance team, manage all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times and with a bias to upskilling, empowering and training resources Leverage all available information and data from our partners, the industry and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies and to ensure best practice Requirements Education Essential: Business / Financial Degree plus Hons / post graduate Qualified CA (SA) Desirable: Insurance industry related diploma / certification Strong knowledge of all IFRS statements relating to Insurance entities Experience Essential: 3 years' relevant experience in a Financial Role post articles Insurance Industry Experience including regulatory and financial reporting Desirable: •Management experience - > 2 direct reports outside of an audit environment

Introduction The Manager Predictive Analytics contributes by leading and managing a small impact team, that deliver on organisational goals by using machine learning, AI and statistical analysis to deliver valuable business insights that helps with strategic decisions. Accountable for work within the team and managing projects to deliver ROI for Telesure Investment Holdings(TIH) Specification Manage and lead team of +- 5 members Business problem identification Identify new projects and work that can deliver on ROI Relationship building across the business units Use machine learning, AI and statistical analysis to deliver valuable business insights that helps with strategic decisions. Attend business meetings and manages expectations of work and projects Follow instructions from senior manager or head of department Manage all projects for the team Be able to follow through on difficult project without other involvement Manage projects across teams and silos Sign-off work of team and get necessary sign off from senior manager or head where needed Manage KPI pipelines for team members Interview for new team members and give input Mentor and guide team members Sign-off leave and ensure enough support within the team for issue resolution and project timelines Manage project, work or complaint escalation Address performance issues with their manager or head of department Ensure that the team deliver on ROI of projects Accountability of own and teamwork and correctness of work. Understanding the impacts of work across the data science lifecycle. Responsible for upskilling in data, modelling and business knowledge Machine learning algorithms Presentation and communication of results up to exco level Implementation of models/data products Monitoring and quantification of model/data product's effects on TIH, its clients and stakeholders Requirements Level of Education Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Must have completed 3-year degree in one or more of the below oInformation Technology oSciences oInformatics oApplied Mathematics oStatistics oQuantitative sciences oActuarial sciences o Data Mining Desirable: Master's Degree in any of the above Level of Experience Essential: 8+ years working experience within an analytical, data science or computer science environment 2 - 4 years management team lead experience of small team 2-6 people. Desirable: Experience in the Financial Services Industry - specifically Short-Term Insurance *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.