Maersk Port Louis, Mauritius
Mar 26, 2019Full Time
The Customer Service Agent - Ease/Super Saver/Advancement/Efficiency is responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk Line. We offer -At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! -Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target! Key responsibilities -Be the primary point of contact for own customers and act as an advocate for the Customers, internally within Maersk Line. -Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires. -Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. -Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives. -Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. -Manage/improve day to day process interaction with own customers by leveraging detailed customer knowledge. -Be fully responsible for customer satisfaction across Maersk product offering (own customers). -Willingness to go the extra mile towards the customers & with focus on providing solutions. -In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders. We are looking for -Around 2 to 3 years of experience in the Customer Service field but Fresh Graduates are also welcome to apply. -Good analytical and problem solving skills - ability to look beyond the obvious and identify creative solutions. -Excellent interpersonal and communication skills. -Energetic, Well-organized, Self Initiated and good coordination skill. -Good Process understanding & digital proficiency. -Ability to work under pressure keeping quality in focus.