155 jobs found in tangier

A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience. What will I be doing? As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Manage guest requests in line with company brand standards and one call delivery deadline Greet guests in public areas and rooms in a warm and friendly manner Provide laundry, pressing, sewing, and other similar services to guests Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items Ensure chemicals are used and stored correctly Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Respond to guest requests and deliver high levels of service Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Uniform Room Attendant is responsible for supporting laundry operations to deliver an excellent Guest and Member experience while liaising with laundry suppliers and ensuring a uniform deposit system is in place. What will I be doing? As a Uniform Room Attendant, you are responsible for supporting laundry operations to deliver an excellent Guest and Member experience. A Uniform Room Attendant will also be required to liaise with laundry suppliers and ensure a uniform deposit system is in place. Specifically, you will be responsible for performing the following tasks to the highest standards: Check uniforms for cleanliness and condition, carrying out minor repair work, if required Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Liaise with laundry suppliers and dry cleaners on the cleaning of uniforms Ensure uniform deposit system in place with Finance Ensure outgoing uniform is controlled, including new team members and current team members Carry out uniform stock takes as requested Ensure par stocks are maintained Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Uniform Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role Sewing skills What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Fitness Instructor is responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience while promoting the facilities and ensuring compliance with health and safety regulations. What will I be doing? As a Fitness Instructor, you are responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience. A Fitness Instructor will also be required to schedule adequate staff coverage. Specifically, you will be responsible for performing the following tasks to the highest standards: Carry out fitness assessments on members as required Conduct fitness programmes and inductions Understand and advise members and guests on the correct usage of gym equipment Ensure adequate coverage of the pool, gym and reception Carry out regular pool tests Maintain cleanliness of reception, changing rooms, pool side and gym facilities Adhere to all health and safety regulations Promote the facilities to hotel residents and perspective members What are we looking for? A Fitness Instructor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: NVQ level 2 in a sport related topic High level of personal hygiene and grooming standards Positive attitude Good communication skills Committed to delivering a high level of customer service Passion for health and fitness It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in fitness industry Experience in personal training Knowledge of diet and nutrition What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Spa Attendant is responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. What will I be doing? As a Spa Attendant, you are responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards: General cleaning of all areas Deep cleaning around the club Report lost property, accidents, maintenance issues, or other incidents Ensure guests are welcomed and assistance provided when needed Ensure compliance with all health and safety regulations What are we looking for? A Spa Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong interpersonal skills Committed to delivering a high level of customer service Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Recreation Supervisor is responsible for ensuring the guest experience whilst they enjoy the Hotel's Recreational facilities, including the Pool and Spa area. You will be responsible for providing guests with a warm and sincere welcome. Monitoring the guest needs and safety is paramount to this role. What will I be doing? As a Recreation Supervisor, you will be responsible for greeting guests immediately with a sincere and friendly welcome. Assist guests their needs related to the pool / beach area Respond to guest requests, comments, and concerns in a timely manner Maintain cleanliness of general pool / beach area including emptying used pool towel bins, organizing pool / beach furniture, collecting towels, and neatly arranging the pool towel storage shelves Confirm guest registration prior to issuing resort property Monitor product inventory in order to minimize the loss of resort property What are we looking for? A Recreation Supervisor serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School Graduate or equivalent required Must maintain a neat, clean and well-groomed appearance Intermediate English language skills Basic computer knowledge It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous customer service experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Laundry Valet Runner is responsible for supporting laundry operations and picking up and returning guest laundry and dry cleaning to deliver an excellent Guest and Member experience. What will I be doing? As a Laundry Valet Runner, you are responsible for supporting laundry operations and picking up and returning guest laundry and dry cleaning to deliver an excellent Guest and Member experience. A Laundry Valet Runner will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Manage guest requests in line with company brand standards Greet guests in public areas and rooms in a warm and friendly manner Provide laundry, pressing, sewing, and other similar services to guests Collect guest dry cleaning from rooms and follow correct process at all times Return guest laundry to rooms, maintaining guest room security Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Laundry Valet Runner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Methodical and well-organized Ability to work under pressure Ability to work on own or in teams A passion to be part of a winning team Respond to guest requests and deliver high levels of service Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met. What will I be doing? As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist guests and clients in an appropriate and timely manner Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services Ensure client experience is proficient including bookings, payments, and consultation cards Adhere to cash handling procedures Interact and communicate effectively with clients, members, team members, guests, and management team Up-sell with latest departmental incentives Report accidents, maintenance issues, or other incidents Ensure compliance with all health and safety regulations What are we looking for? A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Committed to delivering a high level of customer service Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous spa experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. What will I be doing? As a Spa Therapist, you are responsible for performing the following tasks to the highest standards: Attending Hilton Trainings and monthly departmental meetings as required To ensure high standards of cleanliness in the department To report any maintenance issues to Front Office Manager Assist in all areas of the operations as requested by Front Office Manager To be fully aware of current and future services offered by the hotel To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail Accurately schedule all massage reservations, changes, confirms and cancel massage reservations Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager Accurately explain spa treatment menu and packages to guests Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms Ensure stocking of water and other beverages and set up and break down of beverage and fruit station Assisting guest and providing personal training session, if necessary Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates To ensure audio-visual equipment is well maintained and in good condition To ensure high standards of cleanliness in the department Provides courteous and efficient guest service from point of arrival through check out Orient the guests through our Fitness facility, greets guests and provides personal guest service What are we looking for? A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Experience in hospitality or customer service industry is requires Ability to read, writes, speak and understand the English language to effectively communicate with guests Ability to speak effectively in front of groups of customers or employees of organization Ability to deal with problems involving several concrete variables in standardized situations At least 1 year experience in the spa or hospitality industry It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in a resort or wellness related field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Public Area Attendant will support the Public Area Team to maintain all public areas which may require deep cleaning, repairs, and Guest interaction. What will I be doing? As a Public Area Attendant, you are responsible for the proper working conditions of the entire hotel including Guest rooms, public areas, food and beverage outlets, sports facilities, back-of-house areas, and Team Member facilities. Specifically, a Public Area Attendant will perform the following tasks to the highest standards: Clean all public areas to the standards required Report any damaged or missing items to the Public Area Supervisor Complete deep cleaning projects, as required Answer any Guest inquiries, politely and efficiently Maintain equipment and work areas, including key security What are we looking for? A Public Area Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A commitment to delivering high levels of service with attention to detail A smart and tidy appearance A positive attitude and good communication skills when interacting with Guests A passion for being on a winning team Strong work ethic It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Housekeeping experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner. What will I be doing? As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Clean guest bedrooms and bathrooms Vacuum rooms and corridors Change and replenish bed linen, towels and guest amenities in line with company guidelines Undertake regular deep cleaning tasks Restock and maintain trolley on daily basis Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition Be environmentally aware Dispose of waste accordingly Manage guest requests in a timely and efficient manner Comply with hotel security, fire regulations and all health and safety legislation Carry out lost property procedures Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Committed to delivering high levels of customer service Excellent grooming standards Ability to work on their own or in teams Flexible and reliable It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Hotel experience Experience in a similar position What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. What will I be doing? As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards: Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team Responds to all emergency call which includes monitoring the alarm system Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation Coordinate and control all office traffic Present a positive, professional, and courteous image, to ensure guest satisfaction Maintain the brand's high quality standards Ability to remain calm and perform all essential functions during emergency situations Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found What are we looking for? A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Prior customer service/administrative support or housekeeping experience required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Grade School education What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

APM Terminals is one of the world's leading global port/terminal owners and operators with a global terminal network of more than 63 ports and terminals in 40 countries with 7 new terminal development projects and 7 expansion programs now underway. APM Terminals also manages 170 Inland Services operations in 48 countries. The company employs 23,000 professionals across a total of 68 countries spanning five continents. APM Terminals serves every major trade lane with a truly global presence, providing our customers with the most advanced terminal technology, equipment and operations in the industry. APM Terminals Medport Tangier is a greenfield project under construction, it will be the third container terminal of the Tanger Med complex APM Terminals Tangier handled 1.7 million TEUs in 2015. APM Terminals Medport Tangier will be a facility with up to 2,000 meters of quay. Our Tangier team is currently bringing people, expertise and technology together to usher in a new era in African ports for today's business world through world-class operations in the safest, most environmentally friendly manner. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region. Working with partners, shareholders and other stakeholders. Developing roles and responsibilities for a key terminal for APM Terminals in the region. Key responsibilities Prior Go-live (Project Phase): Lead the design, fine-tuning and testing of container release and acceptance in the context of automated gates in close collaboration with local shipping line office as well as other relevant stakeholders, Lead the specification, selection and implementation of an appointment system, Closely manage port community (truckers, importers/exporters, forwarding agents etc) together with the shipping lines to create buy in around the concept of appointment, incorporate customers' needs and provide training and support as needed, Liaise with customs and port authorities to ensure concession obligations as well as any other requirements are met, Work closely with the supplier of the Gate Operating system to ensure the infrastructure and systems are installed/configured to match the operational specification, Lead mapping and testing of the various EDI messages involved in gate transactions in collaboration with the shipping line and other staff in the planning department, Lead the testing of activities around the automated gates and follow up on resolutions of exceptions, Establish training materials as/where required, Close to go live lead the communication campaign in the port community to ensure smooth start up, Lead the recruitment and training of all staff in the gate department. Post Go-live (Commercial Operations Phase): Manage, motivate and instruct all Gate and Rail team members to achieve high work performance. Structure tasks and goals to establish efficient course of actions, set priorities and organize information. Liaise closely with users of the automated gates as well as shipping lines to ensure smooth service delivery while maintaining the transactions secured and the operations safe. Ensure safe working conditions are kept. Provide regular process control checks and initiate and support performance improvement activities. Maintain and enhance relationships and goodwill with external / internal customers, vendors and contractors. Promote good relationship with trucking community, agencies, customs, quarantine and other bodies. Follow up the customs procedures & implement changes if necessary. The incumbent is expected to supervise a group of subordinate staff towards the achievement of results. Responsibility for the execution of operational activity. The incumbent is expected to contribute suggestions to improve existing methodologies, processes and measurements when executing duties on an ongoing basis to improve efficiencies at the gate. We are looking for Master Degree in Transportation, Economics, Business Studies or Logistics. Experience of at least 5 years in dealing with the Moroccan Port environment in a management role. Proven experience in dealing with customs clearance processes, port formalities or trucking activities in/with the port complex of Tangier Med. In-depth knowledge and experience of the different processes, actors and regulations involved in the flow of import/export container. Excellent knowledge of Government Agencies (especially Customs) imports and exports procedures. Excellent communicator, able to build up relationships at all levels and influence others without formal authority. Ability to be a problem solver and an independent facilitator in which to resolve any customer issue with due respect of company policies. Must be conversant with MS Office suite. Proficiency in English, French and Arabic.

APM Terminals Tangier is a competitive and strategically located port within the Straits of Gibraltar, enabling fast connectivity to Africa, North Europe, Middle East, Far East and the Americas. It provides Customers with World Class services i.e. seamless link of Networks & cargoes with high Productivity In the close interaction between people, equipment and systems, our IT department plays a key role. IT forms the backbone of the terminal, ensuring a maximal performance of systems and a smooth and timely exchange of data required to support, run and optimize the Terminals IT systems. With a strong commitment to the day-to-day operation and a focus on the future, our IT department sets a new standard for both APMT and the sector. To make sure we remain one step ahead at all times, we are currently looking for an IT Infrastructure Specialist As IT Infrastructure Specialist you will be responsible for monitoring network performance and ensuring the IT network infrastructure availability & security and proper functioning 2nd level support for local users. We offer A key role in a highly innovative, fast paced and international environment The opportunity to make a difference, working on the cutting edge of IT in the container terminal industry An open and engaging working environment Ample opportunities for personal and professional growth Key responsibilities Manage network hardware and software and make needed upgrades and repair Manage virtualized server environment. Maintain network and computer system security and ensure that all systems are operating correctly Maintains network infrastructure such as switches and routers and diagnoses problems with these or with the behavior of network-attached computers Maintain proper functioning and provides support for virtual infrastructure, Wireless network and radio equipments, telephony and access control Analyze technical issues, provides feedback to both internal organization and suppliers Lead various projects with internal experts and external suppliers Collaborate with project teams to manage system interdependencies Actively contribute to the implementation of projects/tasks within the defined scope, time and budget within the framework of IT Company policy based on the initiatives from management team and ensure that the infrastructure is always ready for future requirements We are looking for IT engineer profile with Engineering degree in Computer Science or equivalent Proven Experience in Cisco Equipment Management, Network Protocols and standards Strong knowledge of operating system Proven experience in virtualized environments. Must have thorough understanding of LAN/WAN and server architecture for installation, administration, and on-going maintenance Must have a thorough understanding of applied networks technologies including: protocols, RF, optical ring topology, etc Must have a thorough understanding, Voice telephony and related infrastructures Enterprising, stress resistant, communicative, organized, analytical, pragmatic Must be detail oriented, able to work independently in a fast paced environment under tight deadlines Have a continuous improvement mindset for the systems and processes for their respective areas of responsibilities Ability to communicate constructively with the user community and with system editor support services as well as working in team Willing and able to work in standby rotation for 24/7 support of the terminal • Fluent in English, both in word and in writing

Do you want to be a part of a purpose-driven, values-led organization operating in one of the most important nerve centers of global trade? Do you wish to join a dynamic, dedicated and highly ambitious team in a challenging yet rewarding environment? APM Terminals Tangier is looking for a passionate and experienced IT Manager to join our IT function as an IT Operations team Lead. As a team leader, you will provide leadership to IT infrastructure team whilst ensuring set SLAs and objectives are met and that the best possible IT service is delivered to all users. This position reports to the Regional IT Manager Hubs. This role requires someone who has a strong background and knowledge of IT networks, server's infrastructure and operating systems coupled with the proven ability to lead a team. You will need to have excellent communication skills at all levels and an exceptional customer oriented mindset with the ability to continually seek opportunities to increase customer satisfaction and deepen client relationships. We offer The successful candidate will be part of a dynamic, developing and innovative organization, which offers real opportunities for personal development and in-depth insights into the operation of a modern container terminal. You will be part of a collaborative & ambitious team and will gain significant exposure and experience to further build career opportunities with the global organization of Maersk T&L. Working hours: Administrative hours Start date: as soon as possible. Key responsibilities Your key responsibilities will be as the following: - Design and implement short and long-term strategic plans to make certain network capacity meets existing and future requirements. - Responsible for ensuring that the company's network infrastructure and associated systems run smoothly, perform within agreed targets. - Plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization's IT assets. - Develop, configure, maintain, support, and optimize all new and existing network hardware, software, and communication links. - The holder of the position is also responsible for telephone, data centre, and other electronic infrastructure. - Run and improve service desk services - Propose and lead and deliver IT projects on time and on budget. We are looking for - Minimum Bachelor degree in computer science or equivalent. - 5 years' experience in IT roles with a minimum of 3 years' leadership experience in a similar position. - Working language is English but ability to communicate verbally in Arabic and French is needed. Skills and abilities required in the position : - Leadership - Ability to collaborate and to empower others to take action. Develops and inspires others to accomplish set goals & encourages high standards of performance. Commands attention and leads by personal example. Lead others through change and positively challenges all levels to alter behaviours and beliefs. - Creativity & Improvement Mindset - Demonstrates creativity and communicates new insight and ideas...thinks out of the box, demonstrating great drive to achieve high levels of performance by innovation. - Communication and collaboration - Keeps people informed; shares knowledge, ideas and information openly within the organization. Facilitates open communication as a key cultural driver across functional departments. Able to influence a great variety of stakeholders towards a common Business benefit.

An Assistant Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy. What will I be doing? As an Assistant Human Resources Manager, you will be responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience. An Assistant Human Resources Manager will also be required to support employee relations and ensure compliance with staff training requirements. Specifically, you will be responsible for performing the following tasks to the highest standards: Provide and deliver first-class ER services to Human Resources Manager and management team Assist Human Resources Manager with Human Resources strategy including succession planning processes in individual hotels Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out Help achieve departmental goals Support the hotel with departmental training requirements Control costs when possible and assist in meeting hotel/departmental financial targets Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines Ensure completion of training for hotel security, fire regulations and other health and safety legislation Work with local organisations and schools to promote the hospitality industry Assist and resolve team member and management queries What are we looking for? An Assistant Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in Human Resources CIPD qualified Positive attitude Good communication and people skills Committed to delivering a high level of customer service, both internally and externally Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of hospitality IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

Do you want to be part of a purpose-driven, values-oriented organization operating in one of the most important nerve centers of global trade? Do you wish to join a dynamic, dedicated and highly ambitious team in a challenging yet rewarding environment? APM Terminals Tangier is currently looking for a seasoned Concession Contract Manager for its Purchasing Hub with high interest in driving and achieving results through collaboration. We offer The successful candidate will be part of a diverse, learning, competitive and professional organization, which offers real opportunities for personal development and in-depth insights into the purchasing hub operations model. You will work closely with a professional team and will gain significant experience to further build career opportunities with the global organization. Working hours: Administrative hours Start date: as soon as possible. Key responsibilities Reporting to the Global Sourcing Project Manager, the CCM will be responsible for and oversee the global concession contracts portfolio, consisting of over 70 terminals agreements worldwide. You will establish and maintain a rigorous governance structure of existing and future concession agreements. As a contract manager you will be accountable and exposed to a variety of tasks, such as: - Creating a centralized repository for terminal concession agreements. - Continuously reviewing the agreements and identify contractual risks, obligations, and improvement areas. - Establishing KPI's to track performance to foresee need for contract negotiations, renegotiations or finalizations. - Ensure that new concession agreement comply with and include group legal policies. - Look for opportunities to further optimize all concession contracts, and assure the organization to the extent possible adhere 'best-of-benchmark' concession contract. - On a frequent basis interact with the stakeholders, both regionally with Heads of Terminals as well as locally with the terminal Managing Directors - to receive performance and status updates, and identify next steps for all the relevant concessions. - Liaise with relevant function within the global organization for updates and support. - Support team(s) ahead of and during concession contract negotiations. - Report back, both in written and verbally, to APMT Senior Management Team on concession contract management status. We are looking for The ideal candidate must thrive in a fast paced and global environment, ensuring the management of a well performing concession contract management while maintaining good relations with stakeholders with various backgrounds and seniority, mainly through strong analytical abilities, interpersonal, and communication skills. Experience/language skills required : - Holds a master degree within business, economics, engineering, and/or law. - Minimum 3-4 years' experience in procurement and/or sourcing, legal or financial function. Previous experience of working with and managing concession agreements is an advantage. - Work life experience from the maritime and/or transport industry is an advantage. - Minimum 2 experience as a team leader. - Demonstrated understanding of legal and contractual terms for a wide range of legal agreements. - Understands commercial and financial implications of strategy development process. - Has well-versed stakeholder management toolbox, and naturally engages stakeholders and actively manages expectations. - Dares to challenge status quo when needed. - Can clearly communicate and present new ideas and proposals to senior stakeholders. - Demonstrates project and process management skills, with ability to multi-task activities while responding to unplanned turn of events. - Persistently drives the business and legal optimization agenda with stakeholders. - Fluent English is mandatory, Spanish, French and Arabic are an advantage.

Do you want to be part of a purpose-driven, values-oriented organization operating in one of the most important nerve centers of global trade? Do you wish to join a dynamic, dedicated and highly ambitious team in a challenging yet rewarding environment? APMT Tangier is currently looking for a driven Assistant Concession Contract Manager for its Purchasing Hub with high interest in driving and achieving results through collaboration. We offer The successful candidate will be part of a diverse, learning, competitive and professional organization, which offers real opportunities for personal development and in-depth insights into the purchasing hub operations model. You will work closely with a professional team and will gain significant experience to further build career opportunities with the global organization. Working hours: Administrative hours Start date: as soon as possible. Key responsibilities Reporting to the concession contract manager, the Assistant concession contract manager will support the contract manager who is responsible for the global concession contracts portfolio. Lease contracts, consisting of over 70 terminals agreements worldwide. You will ensure continuous monitoring and contract analysis, providing valuable insight to your manager. As an assistant to the contract manager, you will be accountable and exposed to a variety of tasks, such as: - Maintain and monitor the centralized repository for terminal concession agreements. - Continuously reviewing the agreements and identify contractual risks, obligations, and improvement areas. - Follow up on set KPI's to track performance and foresee need for contract negotiations, renegotiations or finalizations. - Create comprehensive analysis work on contract performance, and building visualization tool such as dashboard and business intelligence reports. - Ensuring that new concession agreement comply with and include group legal policies. - Looking for opportunities to further optimize all concession contracts, and assure the organization to the extent possible adhere 'best-of-benchmark' concession contract. We are looking for The ideal candidate must thrive in a fast paced and global environment, and is expected to deliver results and support a high performing concession contract management organization through collaboration, stakeholder's management; possessing strong analytical abilities, personal drive, and ability to take ownership. Experience/language skills required : - Holds a master or bachelor of science degree within business, economics, engineering, or law. - Minimum 2-3 years' experience in procurement and/or sourcing, legal or financial function. Previous experience of working with and managing concession agreements is an advantage. - Work life experience from the maritime and/or transport industry is an advantage. - Demonstrated understanding of legal and contractual terms for a wide range of legal agreements. - Possess project and process management skills and the ability work efficiently on a multitude of projects and task in a rapidly changing environment. - Support the achievement of a business and legal optimization agenda. - Has document experience working in Excel, and performing quantitative analysis. - Familiar with working in PowerBI and/or other business intelligence tool. - Fluent English is mandatory, Spanish, French and Arabic are an advantage.

APM Terminals is one of the world's leading global port/terminal owners and operators with a global terminal network of more than 63 ports and terminals in 40 countries with 7 new terminal development projects and 7 expansion programs now underway. APM Terminals also manages 170 Inland Services operations in 48 countries. The company employs 23,000 professionals across a total of 68 countries spanning five continents. APM Terminals serves every major trade lane with a truly global presence, providing our customers with the most advanced terminal technology, equipment and operations in the industry. APM Terminals Medport Tangier is a greenfield project under construction, it will be the third container terminal of the Tanger Med complex APM Terminals Tangier handled 1.7 million TEUs in 2015. APM Terminals Medport Tangier will be a facility with up to 2,000 meters of quay. Our Tangier team is currently bringing people, expertise and technology together to usher in a new era in African ports for today's business world through world-class operations in the safest, most environmentally friendly manner. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region. Working with partners, shareholders and other stakeholders. Developing roles and responsibilities for a key terminal for APM Terminals in the region. Key responsibilities Prior Go-live (Project Phase): Responsible for establishing safe operational execution processes geared towards driving effectiveness in an automated environment incorporating current best practices in APMT. Drive the establishment of clear work instructions and SOP for every position in the execution department. Build a sound understanding of the automation approach for TM2 including the modus operandi of the various automated equipment and provide input for improvement where/as applicable. Drive operations integration testing for an execution perspective to minimize disruptions during live operations and support the achievement of the expected productivity. Responsible for driving the definition of competency matrix for critical positions in the execution department in coordination with HR. Lead the definition of the training curriculum for equipment operators (Shuttle carriers, ARMG, DSTS) and closely monitor its execution with the training department. In collaboration with the planning manager, lead the definition and execution of test cases for a thorough testing during the operations integration process. Co-lead the set up and tuning of the relevant TOS optimization modules. Lead the definition of the modus operandi with suppliers of outsourced labour in order to meet APM Terminals operational requirements. Work closely with the planning department to facilitate the alignment and integration of all operational processes. Provide general support to other operations or non-operations as and when required. Post Go-live (Commercial Operations Phase): Manage, motivate and instruct all operational team members, set priorities and structure tasks and goals. Provide effective organisation and control of all terminal operations during designated shift period in order to meet planned objectives. Lead the various functions presents in the Integrated Operations Centre to ensure smooth execution of plans set as well as quick and effective resolution of exceptions /deviations Liaise with engineering department shift management to maximise equipment availability and effectiveness. Is responsible for efficient allocation of all shift operational staff and the cost-effective utilisation of equipment resources to match the operational requirements of the terminal. Ensure that recognised safe working practices are utilised for all terminal operations and maintain effective implementation of safety policies and procedures. Provide first line of response for emergency situations and damage assessments. Provide terminal presence by maintaining significant visibility checks all quay side and yard activities continuously throughout shift and prepare operational reports as required by management. Maintain continuous operations by ensuring all shift operational staff use the "hot seat" changeover at shift changeover times and for operator rest break changeovers. Assist in the development of staff to ensure they perform at efficient and effective levels by monitoring performances taking appropriate action in order they reach full potential. Contribute to "on the job" training of supervisory staff and undertake other duties within capabilities as required by senior management. The incumbent is expected to contribute to the improvement of existing methodologies, processes and measurements when executing duties on an ongoing basis The position is complex We are looking for Requires a master degree in logistics, Port operations management or related fields Requires a background of at least 10 years of experience in container terminal operations environment including experience at a middle management level in an operations department Ability to work under pressure, anticipates potential problems and diagnoses, evaluate and resolve logistical problems as they happen in order to meet operational performance objectives and deadlines Requires very good knowledge and experience of vessel, yard, gate planning and execution Requires very good knowledge and experience of the TOS and its optimization modules. Previous terminal planning experience is a plus Requires strong leadership skills coupled with the ability to build a high performing team with the right combination of personalities •Requires advanced level of verbal and written communications skills in English. •Strong project management skills, capable of handling multiple mission-critical projects simultaneously and ability to meet deadlines •Lean Six sigma green belt certification will be an advantage •A forward thinking and creative individual who can relate to people at all levels of the organization •The ability to obtain cooperation and influence people while promoting a team environment.

APM Terminals is one of the world's leading global port/terminal owners and operators with a global terminal network of more than 63 ports and terminals in 40 countries with 7 new terminal development projects and 7 expansion programs now underway. APM Terminals also manages 170 Inland Services operations in 48 countries. The company employs 23,000 professionals across a total of 68 countries spanning five continents. APM Terminals serves every major trade lane with a truly global presence, providing our customers with the most advanced terminal technology, equipment and operations in the industry. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region. Working with partners, shareholders and other stakeholders. Developing roles and responsibilities for a key terminal for APM Terminals in the region. Key responsibilities Under guidance of the Shift Engineer, this position is responsible for maintenance of automation systems (PLC, measurement instrument, SCADA...) that are installed in all terminal equipment and ensures the works conform to the relevant specifications and standards. Responsibilities include: Repair automation issues (breakdowns and abnormalities) of all terminal equipment Evaluate the impact of automation issues and develop action plan Perform diagnosis process fault related to automation issues with Operations and shift support Report and follow up every automation issue Perform diagnosis and predictive maintenance of measuring instruments of terminal equipment Configure, test and maintain automation systems Establish and maintain automation and process documentation (functional requirements, test cases, wiring diagrams...) Perform program modification if it is needed Ensure Monthly check of terminal equipment interlock Repair automation interfaces issues between different Equipment systems Define and implement recommend automation innovative actions and projects to increase productivity, efficiency, quality and safety. Follow-up and ensure the execution of emergency work for the terminal equipment Ensure that emergency work is followed up by reporting to Shift Engineer Assume additional responsibility for maintenance in the absence of maintenance supervisors Maintain good relationships with stakeholders Provide advice and technical assistance to M&R staffing Other responsibilities can be added We are looking for QUALIFICATION Automation Engineer degree from an Accredited university 2-3 years relevant work experience in an industrial machinery environment as an automation engineer- marine port terminal preferred Proven experience in automation projects Knowledge: Expert in PLC, SCADA and instrumentation Professionalism in an Port/Terminal environment or a heavy industry Can work with a wide range of cultures and personnel Ability: Works shift hours Maintains high energy levels over long periods of time

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards What are we looking for? A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A passion for delivering great customer service A highly professional telephone manner and excellent communication skills Outstanding administration and organizational skills Intermediate computer proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a Reservations environment Tertiary qualifications, or other collegiate-level degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Human Resources Clerk is responsible for managing HR administration responsibilities to deliver an excellent staff experience while supporting employee relations and departmental goals. What will I be doing? As a Human Resources Clerk, you are responsible for managing HR administration responsibilities to deliver an excellent staff experience. A Human Resources Clerk will also be required to interface with the HR system and support employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage HR administration such as contracts, letters and personnel files Ensure accurate information is fed into the bespoke HR system Assist with employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out Help achieve departmental goals Supporting the hotel with departmental training requirements including inductions, work experience, careers fairs, and training materials Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines Ensure completion of training for hotel security, fire regulations and other health and safety legislation Assist and resolve team member and management queries What are we looking for? A Human Resources Clerk serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in Human Resources Positive attitude Good communication and people skills Committed to delivering a high level of customer service, both internally and externally Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of hospitality Working towards or certified in Human Resources (i.e. CIPD) What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Accounts Payable Clerk will fully support the Accounts Payable function within the Finance department by following procedures, understanding the purchasing system completely, and training others to use the system and follow procedures. What will I be doing? As an Accounts Payable Clerk, you will fully support the Accounts Payable function within the Finance department. Specifically, you will be responsible for performing the following tasks to the highest standards: Use the company purchasing system, Birchstreet, to match all invoices and purchases orders Manage the cheque processing system Meet all payment deadlines Monitor and control the Accounts Payable process Train Team Members who use the Birchstreet system Maintain good communication and working relationships with all hotel areas Attend finance meetings, as required Act in accordance with fire, health and safety regulations and follow the correct procedures when required What are we looking for? An Accounts Payable Clerk serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a high volume Accounts function Computer literate, with good MS Excel skills Good time management and organisation skills Passion for providing superior customer service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous knowledge of the Birchstreet purchasing system and/or PeopleSoft Relevant degree, in Accounting or related business discipline, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. What will I be doing? As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: Maintain an effective bar service with an emphasis on high quality, efficient service Check that Guest service standards are set, implemented and monitored, and continuously evaluated Set-up of the outlet in accordance with the pre-determined standards of the operation Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied Ensure all Team Members are impeccably presented and adhere to the correct uniform standards Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures Complete all necessary administration in accordance with Company procedures relating to all staff members Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques What are we looking for? A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A warm personality, attentive and smartly presentable An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Committed to delivering high levels of customer service Ability to work under pressure Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Customer Service experience in a supervisory capacity Passion for delivering exceptional levels of Guest service A basic level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. What will I be doing? As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue Understand fully the hotel amenities, packages and promotions Generate and develop sales leads and contact potential clients to build business relationships Produce quotations and written confirmation to all clients Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Arrange and carry out Hotel show rounds What are we looking for? A Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Excellent communication skills High level of IT skills, including Excel, PowerPoint, and Word Proactive approach to meeting deadlines and targets Excellent organisational and administration skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a sales role Relevant degree, in a sales or business discipline, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Reception Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Reception Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Reception Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Reception Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Income Auditor reviews, analyzes, and recommends improvements to the daily financial reports and process to improve accuracy and efficiency. What will I be doing? As Income Auditor, you will monitor all transactions as they contribute to or detract hotel revenue. Specifically, you will be responsible for performing the following tasks to the highest standards: Carry out daily checks of revenue via an Operations Audit as per hotel standards Reconcile and monitor commissions, housekeeper and rate discrepancies, and Conference and Banqueting Revenue against daily function sheets Check non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs Check bills signed to Room Account and record all covers Record Reset Counter Spot-check Function Diary and the settlement of function bills Reconcile telephone, Pay TV, newspaper revenue, guest laundry income, corrections and allowance Ensure Advanced Deposits are current Recommend improvements to processes as required Execute on tasks/requests as instructed by the Finance Manager and/or General Manager What are we looking for? An Income Auditor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Experience in the hotel / leisure / retail sector Possesss strong organisational skills A good understanding of financial operating systems and procedures Strong influencing, inter-personal and communication skills Excellent analytical skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Accounts/Finance experience in a high volume department, preferably within a hotel environment Experience with the PeopleSoft system What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Nurse is responsible for nursing functions at the Hotel to cover guest and team members. What will I be doing? As a Nurse, you are responsible is responsible for nursing functions at the Hotel to cover guest and team members, you will be responsible for performing the following tasks to the highest standards: Provides medical attention to team members and guests Interacts with team members and acts as a PR representative for the department Ensures that information is communicated throughout the company Counsels team members and makes referrals to the employee assistance programme when required Responds to guest and team member requests in a timely and professional manner Actively promotes the services of the department Monitors and handles queries/complaints from team members Ensures customer satisfaction according to department standards Maintains the highest level of confidentiality in discussions with internal /external customers Submits reports within the agreed deadlines Produces accurate, well presented documentation and statistics Maintains up to date, accurate filing of medical related issues Provides administrative services for the medical plan and maintains up to date records for the medical plan Ability to work unsupervised Consistently performs job functions with attention to detail, speed and accuracy Maintains First Aid Boxes Monitors health and safety risk factors for the property Updates information about sickness in a timely manner Submits invoices promptly to ensure no additional finance charges are incurred Establishes and upkeeps par levels for supplies and equipment for the effective Nursing care Follows the correct procedure for requisitioning and ordering Becomes familiar with the financial aspect of the department What are we looking for? A Nurse serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Proficient in Microsoft Office programmes Ability to operate and maintain a HR system Counselling Skills Ability to read and comprehend instructions and correspondence; write correspondence and memos. Possessses effective presentation skills Ability to carry out the basic mathematical functions of addition, subtraction, multiplication and division. Ability to interpret data Ability to apply commonsense and display good judgement, when interacting and problem solving with team members and guests Excellent grooming standards Positive attitude Participate in necessary training and request training to meet development needs It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Secondary school graduate Degree in Nursing Requires a minimum of five years related experience Registered Nurse with all the relevant qualifications in emergency care What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Butcher is responsible for ensuring all meats and fish are prepared to the highest quality to deliver an excellent Guest and Member experience while training staff and controlling costs. What will I be doing? As a Butcher, you are responsible for ensuring all meats and fish are prepared to the highest quality to deliver an excellent Guest and Member experience. A Butcher will also be required train staff and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards: Prepare all meats and fish to the highest quality and within company guidelines Ensure effective food storage and stock rotation Report any food spoilage/wastage to the Head Chef Keep all working areas clean and tidy and ensure no cross contamination Assist in positive outcomes from guest queries in a timely and efficient manner Establish and monitor portion sizes for cuts of meat and fish Responsible for controlling costs without compromising standards, improving gross profit margins and other departmental and financial targets Assist other departments and maintain good working relationships Responsible for complying with and training Health and Safety and Food Safety standards and legislation Comply with hotel security and fire regulations Report maintenance, hygiene and hazard issues Be environmentally aware What are we looking for? A Butcher serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Achieved Intermediate Food Hygiene Certificate Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Relevant qualifications Previous kitchen or butchery experience It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous kitchen experience in similar role Advanced food hygiene Knowledge of current market trends What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As an Assistant Food and Beverage Manager, you will be responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Assistant Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversee operations of Food and Beverage outlets Maintain exceptional levels of customer service Recruit, manage, train, and develop the team Assist with annual and mid-year appraisals with team members under your responsibility Manage guest queries in a timely and efficient manner Work within budgeted guidelines Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Deputise for the Food and Beverage manager in their absence Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships What are we looking for? An Assistant Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous Food and Beverage Management or Supervisory experience Knowledge of Financial Systems Flexibility to respond to a range of work situations Committed to delivering high levels of customer service Positive attitude Good communication skills Flexibility to respond to a range of different work situations Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Willingness to develop team members and self Degree in Relevant Area What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Pastry Sous Chef, will work closely with the Pastry Chef to manage aspects of the Pastry kitchen to deliver an excellent Guest and Member experience. A Pastry Sous Chef will also be required to manage food provisions, assist with guest queries, and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage all aspects of the Pastry kitchen including operational, quality and administrative functions Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation Assist in positive outcomes from guest queries in a timely and efficient manner Ensure food stuffs are of a good quality and stored correctly Contribute to menu creation by responding and incorporating Guest feedback Ensure the consistent production of high quality food through all hotel food outlets Manage customer relations when necessary, in the absence of the Pastry Chef Ensure resources support the business needs through the effective management of working rotations Support brand standards through the training and assessment of the Team Manage the kitchen brigade effectively to ensure a well-organized, motivated Team Control costs without compromising standards, improving gross profit margins and other departmental and financial targets Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety and food safety legislation Report maintenance, hygiene and hazard issues Be environmentally aware What are we looking for? A Pastry Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Relevant qualifications for this role Excellent planning and organizing skills Ability multi-task and meet deadlines Strong supervisory skills A current, valid, and relevant trade qualification (proof may be required) A creative approach to the production of food Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous kitchen experience in similar role Passion for producing high quality food Knowledge of current food trends Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Housekeeping Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper. What will I be doing? As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise Room Attendants Daily allocation of rooms and deep cleaning tasks to team members Manage guest requests, including VIP amenities and communicating them to the relevant team members Routine inspection of guest bedrooms to ensure they meet standards Achieve positive outcomes from guest queries in a timely and efficient manner Carry out lost property procedures Report maintenance issues to Maintenance/Engineering Department Assist Head Housekeeper with training requirements Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Housekeeping Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Committed to delivering a high level of customer service Experience in managing/supervising a team in a similar role Experience in the hotel/cleaning industry Good oral and written communication Previous experience in Hosting Service (Governance) High standards of cleanliness Good interpersonal skills Ability to work on their own or in teams It is advantageous in this position if you demonstrate the following capabilities and advantages: Ability to work in a team Excellent attention to detail Positive Attitude IT proficient Willingness to develop team members and self What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Training Coordinator is responsible identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. What will I be doing? As a Training Coordinator, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Coordinator will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: Provide quality training to internal customers Assist in coordinating and administering Vocational Qualification Adhere to in-house training plan Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance Ensure new employees have received departmental and legal training Hold monthly Departmental meetings with trainers to ensure training needs are being covered What are we looking for? A Training Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in HR/training Positive attitude Good communication and people skills Committed to delivering a high level of customer service, both internally and externally Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: CIPD qualified Knowledge of hospitality What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Technical Supervisor is responsible for all Technical issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. What will I be doing? As a Technical Supervisor, you are responsible for all maintenance issues within the hotel, daily maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. A Technical Supervisor will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards: Responsible for maintenance issues within the hotel Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel Ensure monthly safety inspections take place and employees are trained accordingly What are we looking for? A Technical Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Advanced knowledge of building management/engineering Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own Previous experience in a management role It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: First Aid Vocational training in engineering or similar field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A General Cashier will collect daily cash transactions, reconcile receipts, deliver cash to the bank, and provide reports and exchange rates, as required. What will I be doing? As a General Cashier, you will be responsible for ensuring an effective flow of cash within the hotel by performing the following tasks to the highest standards: Ensure all cash floats are in place across the hotel Collect daily cash takings and reconcile them against receipts and the accounting system Complete daily reports for the Finance Manager Deposit cash takings with the bank on a daily basis Provide the Front Desk with daily currency exchange rates to ensure provision of excellent service to our customers What are we looking for? General Cashiers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A high rate of accuracy in all aspects of work Excellent ability with numbers and arithmetic What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Pastry Chef is responsible for operating the pastry section of the kitchen to deliver an excellent Guest and Member experience while planning production and developing seasonal offerings. What will I be doing? As a Pastry Chef, you are responsible for operating the pastry section of the kitchen while working closely with the Executive Chef and Sous Chef to deliver an excellent Guest and Member experience. A Pastry Chef will also be required to plan production and develop seasonal offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist running the pastry section of the kitchen Ensure excellent quality throughout the dessert offerings Bring creativity to the pastry offerings Supervise and coordinate all pastry and dessert preparation and presentation Plan production to facilitate daily requirements Develop appropriate seasonal menu offerings Manage food cost controls to contribute to Food and Beverage revenue Ensure compliance with food hygiene and Health and Safety regulations What are we looking for? Pastry Chefs serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A minimum of 2 years as a Pastry Chef de Partie or Pastry Chef Experience with high volume food production Approaches pastry in a creative way Strong supervisory skills A current, valid, and relevant trade qualification (proof may be required) Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Excellent planning and organising skills Dedicated to the delivery of exceptional service and continuous improvement It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Relevant qualifications for role Ability to work a variety of shifts including weekends, days, afternoons and evenings Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. What will I be doing? As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise Food and Beverage Outlet operations Communicate and delegate tasks to the team Ensure compliance of brand standards Manage guest queries in a timely and efficient manner Represent needs of the team Assist Food and Beverage management with achieving financial targets Assist Food and Beverage management with training and development of team members Assist with annual and mid-year appraisals with team members under your responsibility Comply with hotel security, fire regulations and all health and safety legislation Be environmentally aware Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous Food and Beverage experience Committed to delivering high levels of customer service Positive attitude Good communication skills Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in hotel industry Previous experience in supervising and/or delegation Willingness to develop team members and self What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. What will I be doing? As a Room Service Manager, you is responsible for managing room service operations to deliver an excellent Guest and Member experience. A Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards: Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development Ensure compliance of brand standards Evaluate guest satisfaction levels with a focus on continuous improvement Aware of trends and propose ideas to build the range and quality of Food and Beverage Optimise sales and contain costs, identifying any areas for action Set achievable budgets and other short- and long-term functional goals Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars Maintain strong internal control environment and compliance to hotel/company policies and procedures What are we looking for? A Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a similar role Effective management skills Negotiation and influencing skills Positive attitude Excellent communication skills Ability to work under pressure Good grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience within the hospitality industry Previous experience managing payroll, budgets and forecasting Commercial and industry knowledge What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Banqueting Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand. What will I be doing? As a Banqueting Manager, you will be responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banqueting Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage all Banquets/Events Maintain exceptional levels of customer service Evaluate guest satisfaction levels with a focus on continuous improvement Propose ideas to build the range and quality of Conference and Banquet Optimise sales and contain costs, identifying any areas for action Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels meet business demands Ensure training is carried out on an ongoing basis Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Banqueting Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong knowledge of hotel/leisure/service sector Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty Exceptional communication skills Exceptional leadership skills to create a winning team Conference and Banquet Operations experience in a managerial position in hotel/Events Centre It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree or diploma in Hotel Management or equivalent Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Events Coordinator is responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets. What will I be doing? As an Events Coordinator, you are responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. An Events Coordinator will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Welcome guests in a polite and friendly manner Coordinate seating for customers Up-sell with latest departmental incentives Manage Conference and Banquet set-ups Ensure guests are billed accurately Follow cash handling procedures Manage guest queries in a timely and efficient manner Strive to achieve departmental targets as part of the team Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Assist other departments wherever necessary and maintain good working relationships Be environmentally aware What are we looking for? An Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Committed to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Food and Beverage and/or industry experience Experience with cash handling Knowledge of Food Hygiene Regulations What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Greet and escort arriving and departing guests to and from their accommodations Retrieve and transport guest luggage Inspect guest rooms and acquaint guests with these rooms and their features Respond to guest inquiries and requests in a timely, friendly and efficient manner Organize and store luggage, as needed, according to guidelines Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Assist in the maintenance, appearance and functionality of equipment What are we looking for? A Bell Captain serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous customer service experience in a supervisory role The ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal, personal presentation and communication skills Accountable and resilient Commitment to delivering a high levels of customer service Ability to work under pressure Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A passion for delivering exceptional levels of Guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Group, Conference, and Events (GCE) Sales Executive will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. What will I be doing? As Group, Conference, and Events (GCE) Sales Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The GCandE Sales Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Group, Conference, and Events (GCE) Sales Executive will perform the following tasks to the highest standards: Receive and convert incoming enquiries to achieve targets and maximize revenue Manage an events schedule to maximise yield Focus on a consistently executed up-selling approach Build strong relationships with customers to fully understand their needs Arrange and carry out Hotel show rounds Ensure the complete administration and execution of all planned events Participate in hotel promotional activities What are we looking for? A Group, Conference, and Events (GCE) Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Good organisational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner High level of IT skills Excellent grooming standards Demonstrated previous experience working in a Sales environment It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Demonstrated previous experience working in the Conference and Events function Qualification, degree, or certification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail High level of IT proficiency High level of commercial awareness and sales capabilities Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reportsv Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts