Maersk

58 job(s) at Maersk

Maersk Onne, Nigeria
Jan 17, 2020
Full Time
The purpose of this position is to advise terminal management on all issues relating to the legal & regulatory affairs within the local framework, & to handle all legal & regulatory issues that arise either directly or through the use of external legal firms. We offer A wide range of national and international career opportunities. Opportunities for professional growth in a dynamic environment acquiring skills, knowledge and exposure to a service provider set up and general exposure to terminal operations. Key responsibilities * Advises Management on all issues relating to local legislation in all areas & required regulatory requirements from various local bodies. * Attends as terminal representative at all hearings with relation to legal, regulatory or statutory matters either in court or with required local bodies. * Maintenance of a proper follow up system to ensure that legal issues are dealt with in a timely & effective fashion. * Supports the claims team in their handling of all Claims in relation with Shipping Lines, Consignees, Insurers, Surveyors and all Stakeholders in the Claims Process. * Maintains local contacts with specialist legal firm on all issues. * To keep company indemnified from acts, costs & consequences arising out of legal disputes by observing Government and Port Rules. * To work closely with Stakeholders (Nigerian Police, Customs, EFCC, Security Agencies, Consignees etc.) to minimize legal issues. * Drafting & checking standard legal documents such as board minutes, powers of attorney, concession agreements, etc. including official letters and correspondence pertaining to sensitive matters. * Ensuring all corporate filings with the Corporate Affairs Commission are up to date and maintain proper records of all corporate filings. * To maintain proper record of all documents in respect of land revenue, receipts and records. * Translation of all legal documents/notices where required. * Undertake research into case law to determine best course of action on legal issues. * Negotiations with lawyers and contractors for all contracts (user, service and engineering contracts). * The position is required to keep abreast of all changes in law and regulatory issues and is the conscience keeper of the organization on these issues. * Being the first point of contact on the ground to respond to regulatory and external compliance queries and to alert the Compliance Department if a problem needs to be escalated Working with management to ensure that Due Diligence on High Risk 3rd parties is completed in accordance with the APM Terminals Anti-Bribery and 3rd Party management policy and all records and documentation kept as required. * Regular review of all company's documentation, policies and procedures to ensure they are compliant to local legislation and any changes thereon. * Monitoring and tracking of Maritime legislation and related bills as well as attending house committees on same. We are looking for * Accredited legal qualification with 8- 10 years' experience in handling legal matters preferably in the port sector or in related industry. * Familiarization with local civil, criminal, commercial, real estate, torts, labour laws & practices. * Incumbent must have a very high level of analytical skills & must have complete IT skills as required in an office environment. * Knowledge of local Anti-Corruption laws and practice including facilitation payments as well as relevant UK, US and OECD laws and regulations on anti-corruption.
Maersk Cairo, Egypt
Jan 16, 2020
Full Time
The Claims/Service Recovery coordinator will manage the activities of the processes related to any customer incidents, and ensure the highest possible customer satisfaction through handling their claims timely and reasonably. Role will be located in Cairo. We offer An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. Key responsibilities - Escalation point for complex problem-solving issues related to claims and service failures. - Interact with all levels of the regional and local customer service teams to identify any incidents that may result in a customer service exception. - Work closely with customer service agents on individual service recovery issues and assist with development, implementation and follow up on action plan. - Provide direction on service recovery action. - Responsible for implementing the claims reporting structure as advised by the Centre. - Ensure all IOP's on claims and insurance are implemented and followed - Evaluate root cause of failure, log trends, and make recommendations on preventative measures. - Ensure vendor/ customer are rebilled for service recovery expenses when applicable. - Ensure we are meeting & monitoring agreed service levels, and identify root cause when targets are not being met. - Provide weekly reports on the progress of any customer exceptions impacting service delivery. - Understand key customer requirements and their products. - Work closely with Head of Customer Service to establish action plans and assist on communicating those plans. - Working closely with customer/claimants to review/process cargo claims, serving as liaison with claimant and global claims. - Working closely with Sales team to assist customers as needed. We are looking for - Bachelor's Degree preferred with emphasis on International Business, - Good understanding of logistics and supply chain management including the different products we offer. - Must have excellent communication skills, shipping experience is a plus - Excellent understanding of all aspects of the Problem Resolution process and systems that support that process. - Strong stakeholder management - An excellent understanding of all aspects of Transport, Export, Import and Documentation processes. - Excellent written and verbal communication skills - Ability to work with all levels of the organization - Able to build positive relationships with customers and associated internal teams - Strong analytical and attention-to-details skills - Good negotiation and problem-solving skills - Legal background or knowledge is a plus - Good crisis management skill
Maersk Kinshasa, DR Congo
Jan 16, 2020
Full Time
The Maersk internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English
Maersk Conakry, Guinea
Jan 16, 2020
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). "With a combined market share of 40% between our two brands Maersk Line and Safmarine, we are the leader of containerized ocean transportation in Northern West Africa cluster composed of seven countries: Cape Verde Islands, Gambia, Guinea, Guinea-Bissau, Mali, Mauritania and Senegal. Our success in this market is largely due to the highly-skilled, dynamic, winning team we have in our agencies in each of these locations. Our culture focuses on learning and empowerment of our employees to ensure their personal development and the growth of our organization. If you work well with others, have a can-do attitude, and the ambition and passion to excel, Maersk can offer you the perfect opportunity to build a long term and varied career in an international environment. " We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Casablanca, Morocco
Jan 15, 2020
Full Time
Human Resources is the Global Function that provides organisational structures, policies and systems surrounding how we work with people -our colleagues- within Maersk. Global Employee Relations is one of the Centers of Expertise in Human Resources. We are responsible for building functional capabilities, as well as policies, procedures and governance, in the key specialist area of (international) employee relations. Our employees are essential to the success of the company and we are committed to provide good and fair employee conditions to all employees to ensure their welfare. To achieve this, we require constructive & productive relationships that are valued and treasured by all parties involved. We rely on highly engaged managers and employees, respecting and trusting each other, working closely together to achieve our shared objective: to serve our customers. We believe that working will be a positive experience when we do this together -as a team- towards a shared goal -serving our customers- in a safe, healthy and secure environment and in an atmosphere of mutual trust and respect. We offer We offer a role as Senior Employee Relations Specialist at Maersk located in The Hague, The Netherlands. The objective of this internationally scoped role is to contribute to the development of a professional Employee Relations Function, in close collaboration with the business and with colleagues from Human Resources and other Functions across the organisation. You will be working with the Head of Global Employee Relations of Maersk, and the members of the Global Employee Relations Team both at global and regional level. You will be dealing with complex Employee Relations situations independently, whilst being collaborative within the team and with relevant stakeholders. Key responsibilities Supporting the development of country employee relations strategies and practices in close collaboration with business leaders, local HR and Employee Relations staff; Maintaining contacts with regional and local Centers of Expertise on Employee Relations in different parts of the world and contributing to our employee relations community around the globe; Contributing to the development and implementation of global employee relations policies, tools and practices, with special attention for promoting a safety culture in the working environment of our operations; Involved in the development of training material, with the opportunity to support our training activities in the field of labour rights, employee relations and negotiations; Fostering constructive and productive relationships with the representatives of our employees, including (international) trade unions, works councils, et cetera; Support in local negotiations and support in ensuring a conflict free work environment; Responsible for the collection of relevant employee relations data and for providing information and expert support to our businesses around the world. We are looking for • A colleague who will show leadership by living the Maersk Values; Knowledge of (international) labour conventions, understanding of labour legislation including; labour codes, employment standards, human rights codes and health and safety legislation; Experience with collective bargaining processes and with change management processes involving the workforce; Excellent consulting, influencing and behavior skills; ability to build consensus among diverse groups; A trustful advisor who can build credibility by providing professional advice to support in local initiatives and situations; You are able to work independently, but you also enjoy working in close collaboration with others in a complex organisation; Minimum of 5 to 10 years of Employee Relations experience, including experience in an unionised labour environment; A university (business) degree in human resources, business administration, behavioral science, or management is preferred; • Fluency in English language both verbally and in writing. Sound writing skills to provide understandable advises to the business and senior management.
Maersk Lagos, Nigeria
Jan 13, 2020
Full Time
APM Terminals is the global terminal operating arm of the A.P. Moller-Maersk Group. APM Terminals operates a Global Terminal Network of 76 operating port and terminal facilities and 117 Inland Services operations in 59 countries around the globe We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region. Key responsibilities • To repair, fault find and diagnose faults on Mobile Harbor Cranes, Rubber Gantry Cranes, Spreaders and other equipment. Also to Refurbish Mechanical, Pneumatic and Hydraulic components. To evaluate and analyse the nature, cause and perform the repairs of breakdowns. Determining the optimal way of dealing with the problem, to achieve a quality and cost effective solution, as well as minimal downtime and maximum Operational availability of Container handling equipment. Use sound knowledge of rigging procedures to recover equipment from yard due to accidents as efficiently as possible, ensuring minimal delays to operations. Have sufficient knowledge of Occupational Health & Safety Act. Enforce safe working procedures, for the purpose of safety of employees and people around you. To carry out repairs to defects as per Examiners defect list. To ensure safe working and minimize breakdowns to machinery and equipment. Ensure that recognized safe working practices are utilized for all terminal operations and maintain effective implementation of safety policies and procedures. Provide first line of response for any accident / incident investigation, emergency situations and damage assessments. Maintain a clean and safe work environment and ensures waste disposal is performed as per company procedures. We are looking for A Diploma in Electrical/Mechanical Engineering or related dicipline. The ideal candidate will have at least five years previous experience as Mechanic in any ports, mines, steel and manufacturing plants plus shift working experience. Trade test certificate in mechanical technician. Thoroughly familiar with the strict implementation of international standards of safe working practices terminal operations. Previous experience of working in a multi cultural environment is an advantage. Requires capability to anticipate problems; recognize key issues in problems and escalate to immediate supervisor. Age range of 25 to 35. Must hold a valid Driver's license with at least 5 years driving experience. Excellent visual acuity. Works well under pressure. • Requires good verbal and written communications skills.
Maersk Lagos, Nigeria
Jan 13, 2020
Full Time
APM Terminals is the global terminal operating arm of the A.P. Moller-Maersk Group. APM Terminals operates a Global Terminal Network of 76 operating port and terminal facilities and 117 Inland Services operations in 59 countries around the globe. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region. Key responsibilities • Ensure that recognized safe working practices are utilized for all terminal operations and maintain effective implementation of safety policies and procedures. Provide first line of response for any accident / incident investigation, emergency situations and damage assessments. Maintain a clean and safe work environment and ensures waste disposal is performed as per company procedures. Troubleshoot and effect repairs on electrical circuits, control systems and electrical component elements. This includes the modification of components and servicing techniques in conjunction with the Crane Supervisor and/or Crane Foreman to improve efficiency. Provide support with service, repair, deploy, remove and stow away equipment as required using safe driving techniques and safe parking procedures. Provide correct information on Work Orders and other job documentation, ensuring an accurate record of work performed, time taken to complete work, spare parts and materials used etc. If needed, perform minor repairs on tools and equipment in accordance with manufacturer's instruction/manual. Report defective tools and equipment to immediate foremen / supervisor. Comply with all disaster contingency plans and contingency cleanliness. Maintain a clean and safe work environment and ensures waste disposal is performed as per company procedures. We are looking for A Diploma in Electrical/mechanical Engineering or related dicipline. The ideal candidate will have at least five years previous experience as Electrician in any ports, mines, steel and manufacturing plants plus shift working experience. Trade test certificate in electrical technician. Thoroughly familiar with the strict implementation of international standards of safe working practices terminal operations. Previous experience of working in a multi cultural environment is an advantage. Requires capability to anticipate problems; recognize key issues in problems and escalate to immediate supervisor. Age range of 25 to 35. Must hold a valid Driver's license with at least 5 years driving experience. Excellent visual acuity. Works well under pressure. • Requires good verbal and written communications skills.
Maersk Lagos, Nigeria
Jan 13, 2020
Full Time
APM Terminals is the global terminal operating arm of the A.P. Moller-Maersk Group. APM Terminals operates a Global Terminal Network of 76 operating port and terminal facilities and 117 Inland Services operations in 59 countries around the globe. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region. Key responsibilities • Operates mobile cranes, quay cranes and vessel cranes to load and unload containers to and from vessels in the port. Inspects equipment at beginning of shift to ensure that all of the parts are operating properly. Identifies and reports any safety problems, malfunctions, or damage to quay crane equipment, before, during or after the shift. Follows safe operating procedures and instructions, preventing any injury to persons, or damage to containers and other equipment and property. Carries out duties and tasks in an efficient, productive manner. Performs other related duties as required. Acts as Foreman under Hook when not operating STS Cranes. We are looking for Minimum SCCE/WAEC requirement. The ideal candidate will have minimum 3 years experience of equipment operations terminal operations environment, or similar, related industry. Previous experience as a reach stacker operator, empty handler and RTG Operator would be expected as a natural progression to this position. Thoroughly familiar with the strict implementation of international standards of safe working practices terminal operations. Requires a comprehensive understanding of container terminal operations, especially vessel cargo logistics, hazardous cargo, break-bulk and special cargo handling requirements and equipment. Previous experience of working in a multi cultural environment is an advantage. Requires capability to anticipate problems; recognize key issues in problems and escalate to immediate supervisor. Age range of 25 to 35. Must hold a valid Driver's license with at least 5 years driving experience. Excellent visual acuity. Works well under pressure. • Requires good verbal and written communications skills.
Maersk Cape Town, South Africa
Jan 13, 2020
Full Time
The Head of Cargo Execution fulfils a key role in the end-to-end execution of the container transportation across the African continent. This role has a significant impact on the satisfaction of Maersk customers through the operational performance across 49 Ports in Africa. The successful incumbent needs to be able to act strategically and partner closely with senior internal and external stakeholders. The role is a leader of leaders and the incumbent will lead a cargo team of 20+ employees and the ability to effectively engage team leaders and inspire the cargo execution teams to high levels of performance deemed critical to the success of the overall Africa LOC. The role will be based in Cape Town, reporting to the Head of Africa LOC. We offer You are looking for a challenging and exciting job in a truly international company with good career opportunities. You will be exposed to a wide and challenging range of business issues through regular and extraordinary engagement with key stakeholders across our global teams and businesses. We are dedicated on developing our people and we are an equal opportunity company, irrespective of gender, age, nationality, sexual, orientation or religious beliefs. Key responsibilities Drives efficiency, productivity and innovation in tasks and scope. Manages and inspires cost-consciousness across functions to ensures constant reduction of costs. Builds strong working relationships with key internal and external customers and authorities to achieve key targets and deadlines. Assists with development of operational policies within area of responsibility. Drives high utilisation of our vessels and assets. Manages the load, discharge and transshipment process for migrated ports. Optimises and proactively plans transshipment volumes. Has responsibility for reducing waste such as longstanding containers, renominations and cargo no-shows. Deliver savings through the SmartOPS process within the function. Has responsibility for training and growing employees within his function, improves the way the team works. Challenge and improves global standards. We are looking for Strong operational background and knowledge of global shipping network Experience leading and inspiring large teams High energy with strong desire to achieve and proven capabilities of multi-tasking and working under pressure and deadlines. Strong abilities to build relationships and manage multiple stakeholders' interests. Open- and cross-culturally minded. Excellent written and verbal communication in the English language. Customer-centric mindset. Change Agility, versatile and at ease dealing with ambiguity. Able to collaborate across functions to deliver solutions for the business.
Maersk Mer Rouge, Mauritius
Jan 13, 2020
Full Time
This a temporary position and the duration is for 6 months. The role is to own/manage the customer experience in all interactions with customers and intermediaries that come to the Maersk counter. This primarily around release of documents and cargo. In all aspects of the position to identify and bring forward opportunities for improvement of the customer experience and Maersk processes. We offer -We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers. Key responsibilities -Act as a primary contact for walk-in customers at the counter. -Ensure smooth cargo release by working closely with the customer as well as internal stakeholders; and assist customers/clearing agents on any issue related to the release of their cargo. -Receive original transport documents and release delivery documents (Delivery orders/invoices if required). -At all times adhere to company procedures and regulatory requirements. -Drive efficiency at counter and work on continuous improvement opportunities. -Update systems to reflect Transport Documents status. -Correctly archive Original Transport documents and release files. -Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation. We are looking for -Higher school certificate. -Good knowledge and understanding of the import process in general. -Pro Activeness, Listening and verbal communication skills. -Good interpersonal skills, Problem solving & root cause analysis. -Results oriented, Attention to detail. -Ability to work independently and within team and meet agreed deadlines.
Maersk Monrovia, Liberia
Jan 02, 2020
Full Time
The Svitzer Group seeks to employ an experienced Marine Services Towage Operations Port Captain to manage two Tug Boats in the Freeport of Monrovia. This successful candidate will hold a Master's STCW II/2 CoC with operational harbour towage (bow to bow) and ASD propulsion unit experience not negotiable. In co-operation with the Svitzer Port Engineer you will ensure the day to day operational management and support of the fleet of 2 Tug Boats, their crew and a small onshore office based in the Port Terminal. When required by unforseen circumstances, you must have the capacity to, and will be required to, take command of a Tug Boat as Master and command and handle the ASD Vessel for Towage operations. The role requires an independent thinking, innovative leader to take ownership of operations and ensure that safety, operational excellence and good client and authority relationships are realised. Svitzer is a non-integrated Business Unit of the Transport and Logistics Division of the MAERSK GROUP. Please use this websites APPLY facility to submit your application. Emailed applications cannot be attended to. We offer Internationally competitive employment terms including accommodation, transport and excellent medical insurance. This position offers the right candidate an opportunity to join an ambitious, international and growth focused global industry leader with the possibility of continuous professional and personal development, both within Svitzer and the Maersk Group. Svitzer is a global industry leader and you will play a key role in ensuring that this Svitzer business hits its' financial targets and a return above cost of capital. Reporting to the Cluster Manager , you will be supported by Towage Operations Management specialists in the AMEA Regional Office in Dubai, UAE where a lean and flat structure as well as the mindset of autonomy creates a performance driven culture with significant independence to impact the position and ultimately the performance of our company. A worldwide network of 100+ seasoned Port Captains and Operations Managers across various geographies are your go-to peers for sparring and benchmarking. The AMEA Region currently operates vessels in ports and terminals in India, Egypt, Angola, Cabinda, Oman, Bahrain, Qatar, Bangladesh, Russia and Morocco - and is shortlisted for large projects is other geographies. Our global Head Quarters in Copenhagen provides expert oversight, coordination and executive level intervention across the 40+ countries in which Svitzer operates - ensuring that you have high level support and diverse opportunities for your next career step in global towage. The role requires regular travel, often at short notice. Key responsibilities Plan, execute and evaluate business and operational strategies to maximize the value of Svitzer's business in the assigned geography and operations. Leverage, facilitate and prioritise the Maersk Transport & Logistics Division's Business Units (APM Terminals and Maersk Line) cooperation to secure new revenue streams and integrated deals where appropriate. Lead and manage an engaged Vessel Crew, developing performing staff and supporting and initiating fair consequences for those who are not. Continuously drive operational excellence and customer focused solutions in terms of timely, reliable and safe service. Develop and maintain excellent relationships with customers and other Port stakeholders and authorities. Promote an unrivalled security and safety environment in the Svitzer organization, making Safety and Security a competitive advantage for Svitzer ("Do it Safely or Not at All"). Promote an industry-leading safety culture and ensure adherence to all safety procedures and policies. Ensure adherence to all regional operational procedures and work practices Ensure that all employees of the company you lead understand and adhere to Svitzer guidelines, authorities and policies. Drive cost efficiency in all administrative and operational expenditure. Ensure adherence to all legal and regulatory requirements for the local operation, in co-operation with AMEA Region Legal Counsel and Regional Functional specialists. Ensure that vessels are manned and equipped according to legal requirements and Svitzer standards for relevant operational activities. We are looking for A seasoned marine services general manager with a proven record of successful management of operations servicing the Harbour Towage industry. MUST be in possession of a valid Masters CoC and be an experienced Tug Master with specific experience on ASD tugs in the Harbour Towage environment. Ability to influence and engage. An organiser Nuanced and effective stakeholder management up to national Port authorities and Client's Senior to Executive management level. Basic financial management knowledge Proven experience in Project Management analytical skills, structured and data driven Excellent verbal and written English communication skills and the capability to deal with people at a broad range of levels. High level of professionalism, honesty and integrity Excellent organisational, time management and planning skills The ability to think conceptually while managing the detail • Strong understanding of change management and the ability to work effectively in a matrix structure
Maersk Cidade da Praia, Cape Verde
Jan 02, 2020
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service) We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Luanda, Angola
Jan 02, 2020
Full Time
Maersk Angola is looking to hire a Country Sales Manager to join our team in Luanda. He/she will be responsible for the commercial/selling activities to the geographical area under supervision. Reporting to the Angola Managing Director, the Country Sales Manager needs to assure the accomplishment of the sales targets. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Angola organization Key responsibilities Delivery as per Area budget - Lead and set direction for the sales team according to budget - both on delivering ocean volume and growing revenue and optimising profits - Coach and drive sales team to sell and grow non-ocean activities including supply chain and local products - Define and set targets for sales incentives together with Sales FBP Customer satisfaction - Actively monitor local NPS across segments and drive local improvement to improve customer satisfaction Manage stakeholders across the area, region and global functions - Lead transformation from the front according to overall company strategy - Ensure best practice sharing across teams - Manage cross-functional relationships and actively provide input to product teams on product value proposition (Provide business planning input to Area on behalf of country) Build and develop a best in class sales team - Ensure succession plans are in place for key roles including own role - Coach direct reports for success and development - Manage local engagement We are looking for - Bachelor Degree - Fluent in Portuguese and English - Strong Commercial (Logistic & Service) Experience - Strong knowledge of Angola Market - Leadership Management - Strategic thinking
Maersk Cairo, Egypt
Jan 02, 2020
Full Time
Maersk Egypt is currently looking for applicants with experience in logistics and supply chain for upcoming positions. These positions will contribute towards connecting and simplifying our customers' supply chain. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target! An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and rewarded. Key responsibilities We are looking for We are looking for candidates that have commercial experience, in Sales , Customer Service or Operations, in one or more of the following: - Reefer - Cold Chain - Supply Chain Management - Warehousing - Distribution - Inland - Intermodal
Maersk Tangiers, Morocco
Jan 02, 2020
Full Time
***PLEASE NOTE - ONLY APPLICANTS POSSESSING MOROCCAN CITIZENSHIP OR HOLDING AN EXISTING RIGHT TO WORK IN MOROCCO WILL BE CONSIDERED FOR THIS ROLE*** The Svitzer Group has been awarded a 20-year contract to provide Harbour Towage Marine Services to the Tanger Med 2 Port in Morocco. Svitzer Tanger Med 2 has multiple positions for TUG BOAT CAPTAINS / MASTERS to command the four ASD (azimuth stern drive) 80T Bollard Pull Rastar 2900 Tugs in the Tanger Med 2 port. Please apply using the online "APPLY" function OR submit your application and CV to: Svitzer_AMEA_Regional_Crewing@svitzer.com with Subject line "Master - Tanger Med 2" We offer This position offers the right candidate an opportunity to join an ambitious, international and growth focused global industry leader with the possibility of continuous professional and personal development. Svitzer is a global industry leader in Towage and provides services to Energy Terminals, Port and Harbours around the world. The AMEA Region of Svitzer currently operates vessels in ports and terminals in India, Egypt, Angola, Oman, Bahrain, Qatar, Bangladesh, Liberia and Russia. Svitzer is a non-integrated Business Unit of the Transport and Logistics Division of the Maersk Group, and is one of the world's largest towage companies owning and operating vessels in more than 40 countries and more than 150 ports and terminals across the globe. The company is growing rapidly both organically and through acquisitions. Svitzer is a wholly-owned part of the Maersk Group. For more information about the company, please visit www.svitzer.com. Key responsibilities GENERAL Reports To: Svitzer Port Manager. In his/her absence to Svitzer Technical Superintendent. It is the responsibility of the Tug Master to command, manage and ensure the safe and effective operation of the Vessel in accordance with: Relevant International Legislation and National Law. Industry accepted Standards & Practices. Client and Company Requirements and Expectations. Client and Company HSSE-Q Policies and Procedures The Tug Master has overriding authority to take required action considered necessary for the safety of life, the Vessel or for the protection of the environment. KEY RESPONSIBILITIES Navigation, Vessel and Crew Management - On receiving/being relieved of command of the Vessel complete Handover and conduct an Inspection of the Vessel as required. - The Tug Master is at all times and under all circumstances solely responsible for the safe navigation and operation of the Vessel utilising: Radar, Depth finding equipment, Charts and GPS, Navigation Aids, Magnetic and Gyro Compass, Radio and Communication devices, Watch-keeping and observation - Plan and manage deployment and response of all Vessel and Crew resources to emergencies affecting life, assets and the environment. - Act as Vessel manager and coordinate the assignment of Crew as required for operations, the provision of stores and ensuring readiness for operations. - The Tug Master must read and familiarise him/herself with all existing Company Rules, Regulations, Policies and Procedures (RRPP) and updates. - Ensure that the Vessel and all personnel, crew and any visitors/passengers, adhere to RRPP applying to the safe operation of the Vessel - Schedule and assign watch-keeping dutie - ensure that required PPE is worn at all times - Institute a bridge "Night Order Book". - Issue "Standing Orders" on joining a vessel. Ensure that the Vessels: - Watertight integrity and stability is maintained (including small boats). - Emergency steering is regularly tested. - Navigation charts and publications are updated and corrected - Equipment is maintained to the technical standards required by the Company. Manage, plan, action and report in accordance with the RRPP: - Fire and boat drills at specified intervals. - Emergency exercises at specified intervals. - Shipboard safety meetings held at specified intervals. - The formal communication to Crew of any changes to RRPP Familiarisation, Training and development of Vessel's Crew with specific responsibility: - Manage onboarding training and familiarisation as required by the RRPP and Company Training Plan. - Ensure that training records are properly completed. - Ensure that Crew Training Books are inspected, completed and maintained. Management of Vessel's Crew with specific responsibility: - Manage the performance of Officers and Ratings to ensure compliance with RRPP and safe operations. - Report and record the performance and competency of Officers and Ratings, both as part of regular Performance Reviews and when relevant e.g. immediately following serious sub-standard performance. - Report Crew misconduct and where required participate in Disciplinary proceedings Towage Operations, Berthing and Mooring - Plan and conduct safe Towage operations, taking into account Vessel capabilities and limitations, safe working practices and operational parameters and circumstances. Maintenance and Repair - Ensure that necessary and adequate maintenance and repairs to Hull and Machinery are carried out to ensure maintenance of watertight integrity and machinery reliability is maintained. - Supervise and direct Officers and Ratings to conduct all required inspection, care, and maintenance and repair tasks including cleaning, protective coating, painting, lubrication, We are looking for CERTIFICATION: Capitaine au long cours STCW Master II/2 preferred / STCW Master II/3 Note: Vessels are <500 GT EXPERIENCE Handling of Tug Boats Languages: English - French fluency NATIONALITY / CITIZENSHIP Moroccan / Morrocan Permanent Resident only
Maersk Bissau, Guinea-Bissau
Jan 02, 2020
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service) We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Luanda, Angola
Jan 02, 2020
Full Time
The Maersk Line internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English
Maersk Nouakchott, Mauritania
Jan 02, 2020
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). "With a combined market share of 40% between our two brands Maersk Line and Safmarine, we are the leader of containerized ocean transportation in Northern West Africa cluster composed of seven countries: Cape Verde Islands, Gambia, Guinea, Guinea-Bissau, Mali, Mauritania and Senegal. Our success in this market is largely due to the highly-skilled, dynamic, winning team we have in our agencies in each of these locations. Our culture focuses on learning and empowerment of our employees to ensure their personal development and the growth of our organization. If you work well with others, have a can-do attitude, and the ambition and passion to excel, Maersk can offer you the perfect opportunity to build a long term and varied career in an international environment. " We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Beira, Mozambique
Dec 23, 2019
Full Time
We are looking for an enthusiastic individual with preferable experience in Customer Service to join our Maersk Mozambique Team. In this role, you are expected to own/manage the customer experience including managing the shipment process in compliance with all company procedures and being the owner of all customer issues. You will facilitate their timely and effective resolution by engaging with the relevant internal stakeholders. We offer A position in a challenging and ever-changing environment in which you will gain industry knowledge, sharp communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organization's success. Key responsibilities You will be Responsible for the Customer experience through the resolution of Import related queries and effective handling of the longstanding process for countries within the Hinterland and Mozambique; limiting penalties and loss of revenue whilst fully adhering to the global processes Therefore you will be expected to: - Maximize incentives by owning customer issues to increase shipments - Identify potential longstanding containers and conduct the required follow up's with internal and external stakeholders, as per the SOPs - Handle issue resolution related to longstanding containers (queries, disputes, re-export) - Engage with the local authorities to ensure the containers are auctioned or destroyed when approved - Assist with validation required for annual verification of longstanding containers - Continuously serve as a focal for our e-commerce capabilities and new products with customers. We are looking for Candidates with: - Previous experience/qualification in shipping/logistics - we very much welcome Graduates to apply - Team player attitude - Self-driven mindset and goal-oriented approach - Ability to work under pressure - Strong interpersonal and communication skills - Customer focused and proactive attitude - Fluency in English
Maersk Johannesburg, South Africa
Dec 23, 2019
Full Time
We are looking to fill in a position in our Inland Services Division in South Africa, responsible for empty and full container storage, handling and container repair as well as a trucking operation. This position will be within the scope of the Trucking Operations which primary activity is to transport international import and export containers. The Operations predominantly provides a service to the shipping lines as well as clearing agents, transporters and cargo owners. We offer A safe, friendly and engaging working environment that can provide opportunities for personal and professional growth. Our competitive compensation packages along with the Depot/Operational experience are factors of motivation that we pride ourselves in. Key responsibilities For this role reporting directly to the Site Manager, you will be responsible for ensuring that all copies of delivery and Proof Of Delivery documents are located and filed in APMT Trucking number. Therefore you will be expected to ensure: - That all orders are actioned by completing accurately and printing Container Terminal Order documents which have further to be captured onto the APMT Trucking hauler system and updated for self-billing - That all Proof Of Delivery's documents are filed in APMT Trucking number order - Neat and daily completion of the filing to allow finding documents in the easiest possible way - That any special instruction regarding the delivery of containers are shared with the controllers - That all invoice queries receive prompt attention, meaning timely coordination with the Accounting Department and weekly monitoring while ensuring that they are correct with supporting documents to then submit reconciliations to the Head Office - Records of all orders, invoices, statements and reconciliations We are looking for Candidates with: - At least Matric/Grade 12 - Experience in Operations/Logistics - Good communication skills, able to interact with internal and external parties - Computer literacy - Organizations skills to handle documentation control and ability to work in a highly pressurized environment - Flexibility to work overtime and weekend as it may be required for this position.