Maersk

99 job(s) at Maersk

Maersk Tangier, Morocco
Jan 17, 2019
Full Time
APM Terminals is one of the world's leading global port/terminal owners and operators with a global terminal network of more than 63 ports and terminals in 40 countries with 7 new terminal development projects and 7 expansion programs now underway. APM Terminals also manages 170 Inland Services operations in 48 countries. The company employs 23,000 professionals across a total of 68 countries spanning five continents. APM Terminals serves every major trade lane with a truly global presence, providing our customers with the most advanced terminal technology, equipment and operations in the industry. APM Terminals Medport Tangier is a greenfield project under construction, it will be the third container terminal of the Tanger Med complex APM Terminals Tangier handled 1.7 million TEUs in 2015. APM Terminals Medport Tangier will be a facility with up to 2,000 meters of quay. Our Tangier team is currently bringing people, expertise and technology together to usher in a new era in African ports for today's business world through world-class operations in the safest, most environmentally friendly manner. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region. Working with partners, shareholders and other stakeholders. Developing roles and responsibilities for a key terminal for APM Terminals in the region. Key responsibilities Prior Go-live (Project Phase): Lead the design, fine-tuning and testing of container release and acceptance in the context of automated gates in close collaboration with local shipping line office as well as other relevant stakeholders, Lead the specification, selection and implementation of an appointment system, Closely manage port community (truckers, importers/exporters, forwarding agents etc) together with the shipping lines to create buy in around the concept of appointment, incorporate customers' needs and provide training and support as needed, Liaise with customs and port authorities to ensure concession obligations as well as any other requirements are met, Work closely with the supplier of the Gate Operating system to ensure the infrastructure and systems are installed/configured to match the operational specification, Lead mapping and testing of the various EDI messages involved in gate transactions in collaboration with the shipping line and other staff in the planning department, Lead the testing of activities around the automated gates and follow up on resolutions of exceptions, Establish training materials as/where required, Close to go live lead the communication campaign in the port community to ensure smooth start up, Lead the recruitment and training of all staff in the gate department. Post Go-live (Commercial Operations Phase): Manage, motivate and instruct all Gate and Rail team members to achieve high work performance. Structure tasks and goals to establish efficient course of actions, set priorities and organize information. Liaise closely with users of the automated gates as well as shipping lines to ensure smooth service delivery while maintaining the transactions secured and the operations safe. Ensure safe working conditions are kept. Provide regular process control checks and initiate and support performance improvement activities. Maintain and enhance relationships and goodwill with external / internal customers, vendors and contractors. Promote good relationship with trucking community, agencies, customs, quarantine and other bodies. Follow up the customs procedures & implement changes if necessary. The incumbent is expected to supervise a group of subordinate staff towards the achievement of results. Responsibility for the execution of operational activity. The incumbent is expected to contribute suggestions to improve existing methodologies, processes and measurements when executing duties on an ongoing basis to improve efficiencies at the gate. We are looking for Master Degree in Transportation, Economics, Business Studies or Logistics. Experience of at least 5 years in dealing with the Moroccan Port environment in a management role. Proven experience in dealing with customs clearance processes, port formalities or trucking activities in/with the port complex of Tangier Med. In-depth knowledge and experience of the different processes, actors and regulations involved in the flow of import/export container. Excellent knowledge of Government Agencies (especially Customs) imports and exports procedures. Excellent communicator, able to build up relationships at all levels and influence others without formal authority. Ability to be a problem solver and an independent facilitator in which to resolve any customer issue with due respect of company policies. Must be conversant with MS Office suite. Proficiency in English, French and Arabic.
Maersk Luanda, Angola
Jan 17, 2019
Full Time
Maersk Angola is looking to hire a Customer Service professional to join our team as Customer Service Agent in Luanda. The CSA will be reporting to the Customer service Manager and will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk Line. We offer i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within cluster for best practice sharing iv. Creating network with Centre organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Line Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk Line's leadership position and contributing to the continuous success of the Maersk Angola organization Key responsibilities Have more Customer's business Acumen and ability to know what factors drives the decision making. Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives. Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. Be fully responsible for customer satisfaction across Maersk product offering (own customers). Willingness to go the extra mile towards the customers & with focus on providing solutions. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders Manage and improve day-to-day process interaction with customers. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders. Always behave in a manner consistent with and loyal to the Maersk Group. Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence. NPS: work towards continuously improve customer evaluation of our level of services Phone: ensure excellent service and avoid missed calls Case Management: ensure provide excellent service following correct procedures Problem solving: All issues related to our customer shipments are solved fastest Volume: support business growth Contribution: Support value selling by creating value to our customers via a superior customer experience. We are looking for The ideal candidate must have 1 to 2 years of Customer Service experience. Candidate must have an University degree The candidate must have Advance level of English We are looking for a candidate with Intermediate user level experience with MS Office. Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.
Maersk Cape Town, South Africa
Jan 16, 2019
Full Time
The Area Program Manager will take responsibility for managing the account's business, implementing and maintaining the operational relationship with the customers with emphasis on service delivery and customer satisfaction. A Program Manager applies deep awareness of the customer's supply chain from both tactical and strategic perspective with the objective to drive structural improvements in that supply chain / delivery. We offer We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge and maximize your communication skills as well as your techniques relevant to customer service. Key responsibilities You will be expected to perform the following: Service Delivery and Customer Satisfaction - Ensure delivery as per customer KPIs satisfying customer current and future demands - Ensure proactive customer support and escalation handling for seamless customer experience Productivity and Profitability - Implementation of new and additional business and verify implementation of cost reduction projects in the Maersk SCM organization and/or in the customer's supply chain - Drive projects to improve customer supply chain while driving productivity improvements in the existing process Collaboration and Relationship Management - Engage with commercial and operational experts to explore new developments servicing the changes in customer demand - Build and enhance relationship with customer through close communication and regular touch-base - Collaborate with internal teams to ensure enhanced customer service and experience We are looking for An individual with: - At least 5 years experience and proven records in process improvements - Ability to problem solve and recommend appropriate course of action: analytical and structured approach - Confidence in dealing with people and building relationships - Assertive/decisive and pro-active - Strong skills in improving customer experience while keeping delivery and support activities cost efficient - Strong knowledge of logistics operations and systems
Maersk Tangier, Morocco
Jan 16, 2019
Full Time
APM Terminals Tangier is a competitive and strategically located port within the Straits of Gibraltar, enabling fast connectivity to Africa, North Europe, Middle East, Far East and the Americas. It provides Customers with World Class services i.e. seamless link of Networks & cargoes with high Productivity In the close interaction between people, equipment and systems, our IT department plays a key role. IT forms the backbone of the terminal, ensuring a maximal performance of systems and a smooth and timely exchange of data required to support, run and optimize the Terminals IT systems. With a strong commitment to the day-to-day operation and a focus on the future, our IT department sets a new standard for both APMT and the sector. To make sure we remain one step ahead at all times, we are currently looking for an IT Infrastructure Specialist As IT Infrastructure Specialist you will be responsible for monitoring network performance and ensuring the IT network infrastructure availability & security and proper functioning 2nd level support for local users. We offer A key role in a highly innovative, fast paced and international environment The opportunity to make a difference, working on the cutting edge of IT in the container terminal industry An open and engaging working environment Ample opportunities for personal and professional growth Key responsibilities Manage network hardware and software and make needed upgrades and repair Manage virtualized server environment. Maintain network and computer system security and ensure that all systems are operating correctly Maintains network infrastructure such as switches and routers and diagnoses problems with these or with the behavior of network-attached computers Maintain proper functioning and provides support for virtual infrastructure, Wireless network and radio equipments, telephony and access control Analyze technical issues, provides feedback to both internal organization and suppliers Lead various projects with internal experts and external suppliers Collaborate with project teams to manage system interdependencies Actively contribute to the implementation of projects/tasks within the defined scope, time and budget within the framework of IT Company policy based on the initiatives from management team and ensure that the infrastructure is always ready for future requirements We are looking for IT engineer profile with Engineering degree in Computer Science or equivalent Proven Experience in Cisco Equipment Management, Network Protocols and standards Strong knowledge of operating system Proven experience in virtualized environments. Must have thorough understanding of LAN/WAN and server architecture for installation, administration, and on-going maintenance Must have a thorough understanding of applied networks technologies including: protocols, RF, optical ring topology, etc Must have a thorough understanding, Voice telephony and related infrastructures Enterprising, stress resistant, communicative, organized, analytical, pragmatic Must be detail oriented, able to work independently in a fast paced environment under tight deadlines Have a continuous improvement mindset for the systems and processes for their respective areas of responsibilities Ability to communicate constructively with the user community and with system editor support services as well as working in team Willing and able to work in standby rotation for 24/7 support of the terminal • Fluent in English, both in word and in writing
Maersk Tangier, Morocco
Jan 16, 2019
Full Time
Do you want to be a part of a purpose-driven, values-led organization operating in one of the most important nerve centers of global trade? Do you wish to join a dynamic, dedicated and highly ambitious team in a challenging yet rewarding environment? APM Terminals Tangier is looking for a passionate and experienced IT Manager to join our IT function as an IT Operations team Lead. As a team leader, you will provide leadership to IT infrastructure team whilst ensuring set SLAs and objectives are met and that the best possible IT service is delivered to all users. This position reports to the Regional IT Manager Hubs. This role requires someone who has a strong background and knowledge of IT networks, server's infrastructure and operating systems coupled with the proven ability to lead a team. You will need to have excellent communication skills at all levels and an exceptional customer oriented mindset with the ability to continually seek opportunities to increase customer satisfaction and deepen client relationships. We offer The successful candidate will be part of a dynamic, developing and innovative organization, which offers real opportunities for personal development and in-depth insights into the operation of a modern container terminal. You will be part of a collaborative & ambitious team and will gain significant exposure and experience to further build career opportunities with the global organization of Maersk T&L. Working hours: Administrative hours Start date: as soon as possible. Key responsibilities Your key responsibilities will be as the following: - Design and implement short and long-term strategic plans to make certain network capacity meets existing and future requirements. - Responsible for ensuring that the company's network infrastructure and associated systems run smoothly, perform within agreed targets. - Plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization's IT assets. - Develop, configure, maintain, support, and optimize all new and existing network hardware, software, and communication links. - The holder of the position is also responsible for telephone, data centre, and other electronic infrastructure. - Run and improve service desk services - Propose and lead and deliver IT projects on time and on budget. We are looking for - Minimum Bachelor degree in computer science or equivalent. - 5 years' experience in IT roles with a minimum of 3 years' leadership experience in a similar position. - Working language is English but ability to communicate verbally in Arabic and French is needed. Skills and abilities required in the position : - Leadership - Ability to collaborate and to empower others to take action. Develops and inspires others to accomplish set goals & encourages high standards of performance. Commands attention and leads by personal example. Lead others through change and positively challenges all levels to alter behaviours and beliefs. - Creativity & Improvement Mindset - Demonstrates creativity and communicates new insight and ideas...thinks out of the box, demonstrating great drive to achieve high levels of performance by innovation. - Communication and collaboration - Keeps people informed; shares knowledge, ideas and information openly within the organization. Facilitates open communication as a key cultural driver across functional departments. Able to influence a great variety of stakeholders towards a common Business benefit.
Maersk Luanda, Angola
Jan 15, 2019
Full Time
Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Lobito. We offer As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. Key responsibilities Act as focal contact for assigned customers and be their advocates internally within Maersk Line. Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders. Manage and improve day-to-day process interaction with customers. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders. Always behave in a manner consistent with and loyal to the Maersk Group. Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence. NPS: work towards continuously improve customer evaluation of our level of services Phone: ensure excellent service and avoid missed calls Case Management: ensure provide excellent service following correct procedures Problem solving: All issues related to our customer shipments are solved fastest Volume: support business growth Contribution: Support value selling by creating value to our customers via a superior customer experience. We are looking for The ideal candidate must have 1 to 2 years of Customer Service experience. Candidate must have an University degree The candidate must have Advance level of English We are looking for a candidate with Intermediate user level experience with MS Office. Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.
Maersk Luanda, Angola
Jan 15, 2019
Full Time
Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Luanda. We offer As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. Key responsibilities Act as focal contact for assigned customers and be their advocates internally within Maersk Line. Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders. Manage and improve day-to-day process interaction with customers. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders. Always behave in a manner consistent with and loyal to the Maersk Group. Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence. NPS: work towards continuously improve customer evaluation of our level of services Phone: ensure excellent service and avoid missed calls Case Management: ensure provide excellent service following correct procedures Problem solving: All issues related to our customer shipments are solved fastest Volume: support business growth Contribution: Support value selling by creating value to our customers via a superior customer experience. We are looking for The ideal candidate must have 1 to 2 years of Customer Service experience. Candidate must have an University degree The candidate must have Advance level of English We are looking for a candidate with Intermediate user level experience with MS Office. Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.
Maersk Luanda, Angola
Jan 15, 2019
Full Time
Maersk Angola is looking for a dynamic Customer Service Agent to join our team. The CSA will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk Line. We offer i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within cluster for best practice sharing iv. Creating network with Centre organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Line Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk Line's leadership position and contributing to the continuous success of the Maersk Angola organization Key responsibilities Be the primary point of contact for own customers and act as an advocate for the Customers, internally within Maersk Line. Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires. Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives. Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge. Be fully responsible for customer satisfaction across Maersk product offering (own customers). Willingness to go the extra mile towards the customers & with focus on providing solutions. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders We are looking for • Bachelor degree Previous experience in Customer Service or Customer facing role Good communication skills Problem solving skills with focus customer satisfaction and attention to details Self-motivated Team player Good organizational skills with understanding of prioritization Proficiency in English is mandatory Knowledge of Microsoft Office - Word, Excel, PowerPoint.
Maersk Cape Town, South Africa
Jan 15, 2019
Full Time
We believe people thrive when they are in charge of their career paths and professional growth. We will provide you with opportunities to broaden your knowledge and strengthen your technical and professional foundation. We offer - A unique opportunity for personal and professional development in a team of 11 professionals managing a portfolio of 1 bn USD per year - A procurement career while building a strong platform for a future career within Maersk, both nationally and internationally - Accountability and opportunity to deliver impact regardless of tenure - Ability to get familiarized with global operations and create global impact - A fast-paced and dynamic environment with a distinct respect for the individual - An international team with likeminded young top talents - Responsibility from day one Key responsibilities You will be expected to: - Own a portfolio, e.g. a sub-region of Africa spanning multiple categories (terminals, authorities, trucking, rail, depots, equipment maintenance and repair, etc.) - Drive your own work module independently, while being part of a team - Solve problems in a structured and analytical manner - Conduct tenders and negotiations independently - Manage internal and external stakeholder relations We are looking for Someone with the following: - At least 4years experience with a background in either procurement or management consulting with proven track record from a university degree - Strategic and out of the box thinking with ability to create seamless and creative solutions to challenging goals - Strong personal impact with excellent communication and interpersonal skills - Ability to work across functions and disciplines and engage or influence suppliers and internal stakeholders - Strong independent drive to achieve success in your work - Aptitude for leadership and inspiring others to excel Knowledge of French and/or Portuguese is a benefit but not a requirement. Travel within Africa is expected and required in this role; approximately 1-2 times per quarter.
Maersk Lagos, Nigeria
Jan 14, 2019
Full Time
To administer elements of the purchasing activity from material reacquisition to complete delivery to company store. Maintains accurate and detailed records of all orders placed and transactions up to the receipt of goods. Compiles information and records to prepare purchase orders for procurement of material or equipment We offer A wide range of national and international career opportunities.Opportunities for professional growth in a dynamic environment acquiring skills, knowledge and exposure to a service provider setup. General exposure to procurement at global level Key responsibilities Find reliable sources to supply goods and services Contact suppliers to obtain information on price, quality and delivery capabilities for goodsand services required. Estimate values according to knowledge of market price,checking previous item prices and quotations and preparing comparison sheet for approval. Determine method of procurement such as direct purchase or bid. Place orders for purchases and ensure proper follow up for timely delivery. Procure capital items / consumables in accordance with company policy. Maintain procurement records such as items or services purchased costs, delivery, product quality or performance. Discuss defective or unacceptable goods or services with users, vendors and others to determine source of problem and take corrective action. Co-ordinate for all Imports including getting all necessary documents for customs clearing liaising with clearing agent for We are looking for Bachelor/Master's degree holder preferable in Procurement/Supply Chain Management related discipline CIPS qualification Excellent use of Microsoft Office Applications. Good working knowledge of Procurement software e.g SAP, IFS etc. Fluent spoken and written English Minimum 5 years' relevant work cognate experience Possess excellent organizational skills, very detail-oriented and great at handling multiple tasks simultaneously Good networking, interpersonal, teamwork and communication skills. • Analytical, detailed oriented, aptitude to learn, flexible in working hours.
Maersk Johannesburg, South Africa
Jan 14, 2019
Full Time
Office Based Sales - a well-established channel within the Sales team in South Africa with clearly defined value propositions is looking for a dynamic and proactive Office Based Sales Representative in Johannesburg to grow volume, revenue and Maersk's share of wallet by leveraging interactions with customers. A strong focus on selling value added services while managing current accounts within the portfolio will require you to quickly build relationships with our customers and internal stakeholders. Must have the ability to understand both the customer business needs as well as Maersk's needs so as to be able offer mutually beneficial solutions. This role will report directly to the Office Based Sales Manager. We offer -The opportunity to work for the world's largest container shipping company on a dynamic, challenging position within the Sales team offering commercial exposure and World Class on-boarding training program, through working with buddies and e-learning. -The opportunity to work in an international organization and develop your professional skills in a truly global organization through a great cross functional working environment and good terms of employment/benefits (A competitive salary package and Sales Incentive Plan - SIP). -The opportunity to develop individual strategies for each account in your portfolio within a global integrated logistics company. Key responsibilities -To maintain, develop and grow relationships within the existing client portfolio. -Create quality business plans to maintain and grow relationship within client portfolio. -Actively develop new opportunities and revenue streams in line with the business objectives. -Meet the Sales Minimum Standards through Sales Pipeline management and related measures. -Build a good understanding of the assigned account base and identifying customer needs and providing value added solutions. -Work closely with the local commercial teams and providing relevant market feedback. -Ensure customer relationship management tools are updated accurately. We are looking for -A Bachelor's degree (ideally) with at least 3 years' work experience in a commercial role within the logistics, shipping or freight forwarding industries. -Customer centric self-starter who is Proactive and has a value adding business mind-set. -Able to create quality business plans and proficient in persuasive selling. -A team player with excellent communication, presentation and negotiation skills, as well as an ability to be both persuasive and influential. -Energetic, enthusiastic, consistent and actively engages with stakeholders. -Results driven and capable of working under pressure while keeping sight of the bigger picture and E2E business processes. -With the ability to understand customer needs and offer mutually beneficial solutions. -Proficient in Microsoft Office and industry sales related tools.
Maersk cairo, Egypt
Jan 13, 2019
Full Time
Maersk is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Supply Chain Associate" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • responsible for supply chain management (SCM),and the management of the flow of goods. This includes themovement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Owns all SCM Operations activities under filemanagement for the customers under purview Key Activities include: All file management activities post booking Documentation System Updates Operational finance Proactive communication with customer service in case of exceptions Supporting Customer Service in customer query resolution and exception handling Improve Customer Satisfaction via driving operation excellence and improving managing customer expectation Meeting client specific KPIs without any failure Reducing cost for trucking costs, eliminating BL amendments to avoid manifest fees. Following up on outstanding payments regularly and ensure invoices are sent on time to clients, also reporting late payments to clients in order to avoid any late settlement of invoices Sending complete invoicing requests to FACT team on time Document dispatch for clients and management. We are looking for Minimum of 3 years of experience in logistics industry preferable with a shipping line or freight forwarder Be system-minded and willing to learn new systems industry preferable with a shipping line or freight forwarder University degree Good communication of written and spoken English is instrumental Highly motivated and able efficiently to deliver on time every time Excellent communication and interpersonal skills Excellent command of written and spoken English
Maersk Walvis Bay, Namibia
Jan 11, 2019
Full Time
Do you want to be a part of the biggest shipping company? We are looking for dedicated, enthusiastic Customer Experience Partner to join our team in Namibia and lead our drive for continuous improvement. We offer -In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. -We invest in people, knowledge and networking all over the world. An extensive onboarding program will be supported by courses, followed by continuous personal coaching and on the job trainings. Key responsibilities -Build strong long-term relationships with customers in your portfolio and better understand their needs, anticipate on issues and opportunities for mutual growth. -Enthusiastically handle customer queries of all kind, leaving a superior customer experience each and every time. -Take full responsibilities and end-to-end ownership of customer shipments and issues. -Understand the customer's business and manage internal and external stake holders at different levels. -Follow up on commercial opportunities where your enthusiasm supports your expertise and customers will grant you their cargo because they know it's in safe hands. -Engage in constructive problem resolution and provide solutions. -Address root causes and seek continuous improvements - constantly look for ways to improve work processes. -Work independently and assist the team in realizing goals and standards. We are looking for -An excellent team player. -Able to work under pressure. -Well organized, efficient and effective. -Strong interpersonal and communication skills. -The ideal candidate will be a person who loves interacting and has passion to delight the customer through service. -Is assertive and able to influence and persuade the customer and handle exception management. -Works accurately with eye for detail and has empathy for the customer's situation.
Maersk Tangier, Morocco
Jan 10, 2019
Full Time
Do you want to be part of a purpose-driven, values-oriented organization operating in one of the most important nerve centers of global trade? Do you wish to join a dynamic, dedicated and highly ambitious team in a challenging yet rewarding environment? APM Terminals Tangier is currently looking for a seasoned Concession Contract Manager for its Purchasing Hub with high interest in driving and achieving results through collaboration. We offer The successful candidate will be part of a diverse, learning, competitive and professional organization, which offers real opportunities for personal development and in-depth insights into the purchasing hub operations model. You will work closely with a professional team and will gain significant experience to further build career opportunities with the global organization. Working hours: Administrative hours Start date: as soon as possible. Key responsibilities Reporting to the Global Sourcing Project Manager, the CCM will be responsible for and oversee the global concession contracts portfolio, consisting of over 70 terminals agreements worldwide. You will establish and maintain a rigorous governance structure of existing and future concession agreements. As a contract manager you will be accountable and exposed to a variety of tasks, such as: - Creating a centralized repository for terminal concession agreements. - Continuously reviewing the agreements and identify contractual risks, obligations, and improvement areas. - Establishing KPI's to track performance to foresee need for contract negotiations, renegotiations or finalizations. - Ensure that new concession agreement comply with and include group legal policies. - Look for opportunities to further optimize all concession contracts, and assure the organization to the extent possible adhere 'best-of-benchmark' concession contract. - On a frequent basis interact with the stakeholders, both regionally with Heads of Terminals as well as locally with the terminal Managing Directors - to receive performance and status updates, and identify next steps for all the relevant concessions. - Liaise with relevant function within the global organization for updates and support. - Support team(s) ahead of and during concession contract negotiations. - Report back, both in written and verbally, to APMT Senior Management Team on concession contract management status. We are looking for The ideal candidate must thrive in a fast paced and global environment, ensuring the management of a well performing concession contract management while maintaining good relations with stakeholders with various backgrounds and seniority, mainly through strong analytical abilities, interpersonal, and communication skills. Experience/language skills required : - Holds a master degree within business, economics, engineering, and/or law. - Minimum 3-4 years' experience in procurement and/or sourcing, legal or financial function. Previous experience of working with and managing concession agreements is an advantage. - Work life experience from the maritime and/or transport industry is an advantage. - Minimum 2 experience as a team leader. - Demonstrated understanding of legal and contractual terms for a wide range of legal agreements. - Understands commercial and financial implications of strategy development process. - Has well-versed stakeholder management toolbox, and naturally engages stakeholders and actively manages expectations. - Dares to challenge status quo when needed. - Can clearly communicate and present new ideas and proposals to senior stakeholders. - Demonstrates project and process management skills, with ability to multi-task activities while responding to unplanned turn of events. - Persistently drives the business and legal optimization agenda with stakeholders. - Fluent English is mandatory, Spanish, French and Arabic are an advantage.
Maersk Tangier, Morocco
Jan 10, 2019
Full Time
Do you want to be part of a purpose-driven, values-oriented organization operating in one of the most important nerve centers of global trade? Do you wish to join a dynamic, dedicated and highly ambitious team in a challenging yet rewarding environment? APMT Tangier is currently looking for a driven Assistant Concession Contract Manager for its Purchasing Hub with high interest in driving and achieving results through collaboration. We offer The successful candidate will be part of a diverse, learning, competitive and professional organization, which offers real opportunities for personal development and in-depth insights into the purchasing hub operations model. You will work closely with a professional team and will gain significant experience to further build career opportunities with the global organization. Working hours: Administrative hours Start date: as soon as possible. Key responsibilities Reporting to the concession contract manager, the Assistant concession contract manager will support the contract manager who is responsible for the global concession contracts portfolio. Lease contracts, consisting of over 70 terminals agreements worldwide. You will ensure continuous monitoring and contract analysis, providing valuable insight to your manager. As an assistant to the contract manager, you will be accountable and exposed to a variety of tasks, such as: - Maintain and monitor the centralized repository for terminal concession agreements. - Continuously reviewing the agreements and identify contractual risks, obligations, and improvement areas. - Follow up on set KPI's to track performance and foresee need for contract negotiations, renegotiations or finalizations. - Create comprehensive analysis work on contract performance, and building visualization tool such as dashboard and business intelligence reports. - Ensuring that new concession agreement comply with and include group legal policies. - Looking for opportunities to further optimize all concession contracts, and assure the organization to the extent possible adhere 'best-of-benchmark' concession contract. We are looking for The ideal candidate must thrive in a fast paced and global environment, and is expected to deliver results and support a high performing concession contract management organization through collaboration, stakeholder's management; possessing strong analytical abilities, personal drive, and ability to take ownership. Experience/language skills required : - Holds a master or bachelor of science degree within business, economics, engineering, or law. - Minimum 2-3 years' experience in procurement and/or sourcing, legal or financial function. Previous experience of working with and managing concession agreements is an advantage. - Work life experience from the maritime and/or transport industry is an advantage. - Demonstrated understanding of legal and contractual terms for a wide range of legal agreements. - Possess project and process management skills and the ability work efficiently on a multitude of projects and task in a rapidly changing environment. - Support the achievement of a business and legal optimization agenda. - Has document experience working in Excel, and performing quantitative analysis. - Familiar with working in PowerBI and/or other business intelligence tool. - Fluent English is mandatory, Spanish, French and Arabic are an advantage.
Maersk Soyo, Angola
Jan 10, 2019
Full Time
***PREFERENCE WILL PROVIDED FOR ANGOLAN NATIONALS*** Svitzer Angola is looking for an Accounting professional for its office based Soyo. Svitzer is one of the world's largest towage company owning and operating vessels in more than 40 countries and more than 150 ports and terminals across the globe. The company is growing rapidly both organically and through acquisitions. Svitzer is a wholly-owned part of the Maersk Group. For more information about the company, please visit www.svitzer.com. This role reports to the Country Finance Manager and will have ownership of accounting activities for our Svitzer Angola Organization. We offer An opportunity to join an industry leader that values integrity and genuinely cares for doing the right thing. The right candidate an offer to join an ambitious, international and rapidly expanding company with the possibility of continuous professional/personal development and exciting career opportunities within Svitzer as well as the Maersk Group. Global working environment with a lean and flat structure as well as the mindset of autonomy which creates a performance driven culture with significant independence to impact the position and ultimately the performance of our company. A network of experienced Finance colleagues across various Countries within the Region are your go-to peers for sparring and mutual guidance. The MEA Region currently operates vessels in ports and terminals in Morocco, Egypt, Angola, Oman, Bahrain, Qatar, India, Bangladesh, Russia and the UAE and is shortlisted for large projects is other geographies. Key responsibilities Accounts Payable General accounting tasks including and not limited to accounts payable/receivable, ledger management, fixed asset management, bank/intercompany reconciliations etc. Act as a liaison with the auditors of the entity for statutory accounts and Regional office for global reporting. Assist in statutory compliance under tax, forex and labour laws Preparation and filing of returns with pertinent government offices as required under applicable statutes. Prepare vendor payments and ensure payments made are within due date. Manage other ad-hoc payment requests on on-going basis. Resolve vendor queries/ bank queries and other payment related enquiries/disputes. Reconciliation of vendor ledgers. Cheque payments and reconciliation. Create/Change vendor accounts as required. Liaise with local country finance responsible on crew salary accruals and crew payments. Monthly Reporting Actively participate and own month end closing activities - voucher close, prepayment review, cheque void, etc. Prepare intercompany confirmations and follow up on intercompany discrepancies. Accruals for expense items, both operational and administrative. Analysis of vendor open items. Prepare balance sheet and bank reconciliations on periodic basis for related accounts. We are looking for Education Preference for candidates with a Bachelor's degree in Finance and Accounting. Functional Experience Experience in financial accounting preferably up to finalisation and assistance in tax and legal requirements. Strong aptitude for Finance Systems preferable in Navision, Basware, OneStream etc 3 years' experience in finance and accounting roles. Excellent MS Office suite skills. Personal Characteristics: Meets deadlines on a timely and accurate manner. Must exhibit care and a constant focus on quality and improvement. Keen to seek continuous process improvement. Excellent communication skills. • Team player while at the same time being able to work independently.
Maersk Tunis, Tunisia
Jan 10, 2019
Full Time
Do you want to be a part of undisputed leader of liner shipping? Seago Line is looking for dedicated, enthusiastic Customer Experience Agent to join our team in Tunis and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for Ambition to make a career in logistics sector (Customer service and sales) University degree candidates with minimum year and half relevant experience Excellent level of English Computer skills •Excellent communication skills
Maersk Soyo, Angola
Jan 10, 2019
Full Time
ONLY APPLICANTS WITH ANGOLAN CITIZENSHIP / PERMANENT RESIDENCE ARE ELIGIBLE TO APPLY PLEASE NOTE THIS POSITION IS BASED IN SOYO. PLEASE APPLY EXCLUSIVELY ONLINE. Svitzer Angola Lda requires an innovative HR professional to take end-to-end responsibility for the diverse and international organisation of 120 onshore and vessel employees that operate our fleet of 11 vessels. The successful candidate will deploy his/her high quality HR professional education to a highly dynamic and fast paced business environment. Based in Soyo, Zaire Province, Angola and reporting to the Managing Director, this position will suit an experienced HR professional who has previous experience working for a multinational. The role requires high learning agility, independent thinking, innovation and decision making in a Company that is the global leader in its' industry. Fluency in both Portuguese and the English (the company's business language) is required. Svitzer is a non-integrated Business Unit of the Transport and Logistics Division of the Maersk Group, a Fortune 500 company. We offer This position offers the right candidate an opportunity to join an international and growth focused global industry leader with the possibility of continuous professional and personal development, both within SVITZER and the Maersk Group. We operate a lean and flat organisational structure with a mindset of autonomy creating a performance driven culture that allows you significant independence to impact the value of your position and ultimately the performance of our company. You will be supported in your tasks by the existing Crewing Officers of Svitzer Angola Lda and the Svitzer AMEA (Asia, Middle East and Africa) Regional Office's HR and Crewing Managers based in Dubai, UAE. A network of seasoned Country HR and Crewing personnel across various geographies in the Region are your go-to peers for sparring and mutual guidance. The AMEA Region currently operates vessels in ports and terminals in India, Egypt, Angola, Liberia, Oman, Bahrain, Qatar, KSA, Russia, Bangladesh and the UAE and is shortlisted for large projects is other geographies. The role requires regular travel, often at short notice - expect a minimum of 20 days international travel per year. A competitive salary package and benefits are to be expected for the right candidate. Key responsibilities Guide Managers and Leaders to manage an engaged onshore and offshore organisation - developing performing employees and initiating fair consequences for inadequate performing employees. Promote an industry-leading safety culture and ensure adherence to all safety procedures and policies. Ensure adherence to all regional HR and Crewing procedures and standards. Ensure 100% compliance with Angolan employment, immigration and local content laws and legislation. Drive cost efficiency and smart spend in all Personnel/Crew related expenditure. Implement best practice standards for HR & Crewing operations, as communicated by the MEA Region and/or SVITZER Group. Direct the recruitment of qualified, medically fit and competent seafarers with required experience to crew the vessels in the fleet as per operational manning requirements. Ensure employees are paid in a timely manner and that their welfare is first priority at all times. Maintain up-to-date records Leverage, facilitate and prioritise the Maersk Transport & Logistics Division's Business Units HR cooperation in Angola (Maersk Supply Services, Maersk Line, Maersk Oil) to ensure that you deliver the best services to Svitzer's employees. Specific Areas of Responsibility: Recruitment and Onboarding Run recruitment and search processes targeting the hiring of quality employees. Evaluate CV's of all relevant applicants, carry out reference checks, verify authenticity of certificates records, shortlist candidates and collate documentation for Interviews using relevant systems. Manage the selection and recruitment of all employees using the standard HR and Crewing Systems. Prepare Employment Contracts / Joining letters / Guarantee letters and other documents as required. Oversee the tasking of external Agencies to secure visas, work permits, port pass, seaman's pass, hotels and air tickets for all crew movements as required. Execute independently where Agencies not utilised. Evaluate Manning Agents (where used) to make sure they are compliant with MLC and IMO standards. Coordinate with the Regional Crewing / Training responsible regarding crew assessment, training and familiarization. Record Keeping: Utilize HR IT systems for the input of employee data and maintain up-to-date records of all employee information in the system. Maintain up-to-date personal, medical and training records and certification details of all seafarers and marine services personnel in HR IT Systems. Ensure that performance appraisals of all Officers and Ratings is coordinated with the relevant manager and recorded in HR IT systems. Submit standard required reports to regional office. Compliance and Stakeholder Management Develop and maintain a healthy working environment with local government authorities such as MAPESS Ensure compliance with international maritime laws, flag state documentation and endorsements. Develop and implement policies on working conditions, performance management, equal opportunities, disciplinary procedures and absence management; Interpreting and advising on employment law; Dealing with grievances and implementing disciplinary procedures Payroll / Reporting: Provide all necessary information and coordinate with accounts department for Crew payroll for employees. Conduct Annual benchmarking from relevant market sources and assist in compiling annual crewing budget/RoFo. Monthly Reports on budget spend vs actual to finance and management. Account for variances/developments on budgets against actual spend. General: Maintain awareness of changes/new developments in local employment related laws • Resolve seafarers individual and collective issues raised, partnering with onshore management and vessel Masters. • Use the Purchase to Pay system Sertica to raise and review purchase orders. • Assist with implementation of Regional Projects. • Provide feedback to Regional Crewing / HR Manager on critical matters. We are looking for • Degree in Human Resources Management. • Maritime/Oil and Gas Industry experience preferable. Training / Competencies: • Fast learner, high computer literacy and self managed. To be successful in the role requires the use of multiple HR and Company software platforms (training is provided by Svitzer in the use of HR and Crewing systems). • High / expert user of your current/past employer's HR IT systems. • MS Office suite (excel, word, powerpoint). • Clear understanding of how to match HR and crewing processes and practices to legislation, regulations and other statutory instruments AND capable of amending these HR events as required by changes in the law. • Pro-active and well-organized. • Able to work well under pressure and highly motivated. • Fluency in both written and oral English. • High level of professionalism, honesty and integrity • Excellent organisational, time management and planning skills
Maersk Cape Town, South Africa
Jan 09, 2019
Full Time
This is an exciting opportunity to be part of a diverse, high performing, energetic and passionate team. The Africa Liner Operations Cluster promotes individual autonomy and decision making. As a Marine Operator you will be responsible for executing efficient and effective operations at the lowest possible cost for all services and terminals under your scope. We offer Opportunity to gain good understanding of the operational and commercial drivers affecting the services operating in Sub-Saharan Africa Opportunity to understand, work with, and improve the most dynamic network in Maersk Line. Exposure to projects and limited travel within Africa. Exposure to numerous cultures and stakeholder across the African continent on a daily basis at varying levels from Supervisor to CEO. Key responsibilities Own and drive schedule reliability, port productivity, bunker optimisation, cost reduction. Manage and execute berth planning Deliver industry leading schedule reliability by proactively managing schedule recoveries. Coordinate and drive contingencies with other teams in the LOC. Drive and enforce contract compliance and performance management. Develop, monitor, improve, and benchmark operations processes through process confirmations. Drive down operational costs Align daily operations execution to the company's overall operational strategies. Work with Network Design and Commercial teams to provide efficient and reliable products for our customers in line with our position as a market leader. Manage emergency situations, incidents and contingency plans, ensuring network integrity and stability. We are looking for The ideal candidate will: Be a self-starter Operate with a sense of urgency in everything that they do Have strong stakeholder management and communication skills Work well in a high pressure and fast paced environment Have good analytical skills Have a continuous improvement mind-set Be proficient in English (written and verbal) Have recognised experience in liner shipping and / or terminal operations would be an advantage. Have necessary systems knowledge (GSIS OPS, COMS2, Cockpit, MSPS) will be an advantage. Marine Operations is a 24-hour business, so the successful candidate will be required to put in long hours where needed. In addition, the successful candidate may be required to work on a shift basis, therefore should be comfortable working all hours of the day (different shifts), on weekends, public holidays, and over celebratory periods, etc.
Maersk Port Louis, Mauritius
Jan 08, 2019
Full Time
The role is to own/manage the customer experience in all interactions with customers and intermediaries that come to the Maersk Line counter. This primarily around release of documents and cargo. In all aspects of the position to identify and bring forward opportunities for improvement of the customer experience and Maersk Line processes. We offer We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers. Key responsibilities -Act as a primary contact for walk-in customers at the counter. -Ensure smooth cargo release by working closely with the customer as well as internal stakeholders; and assist customers/clearing agents on any issue related to the release of their cargo. -Receive original transport documents and release delivery documents (Delivery orders/invoices if required). -At all times adhere to company procedures and regulatory requirements. -Drive efficiency at counter and work on continuous improvement opportunities. -Update systems to reflect Transport Documents status. -Correctly archive Original Transport documents and release files. -Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation. We are looking for -Higher school certificate. -Good knowledge and understanding of the import process in general. Pro Activeness, Listening and verbal communication skills. -Good interpersonal skills, Problem solving & root cause analysis. -Results oriented, Attention to detail. -Ability to work independently and within team and meet agreed deadlines.