Maersk

102 job(s) at Maersk

Maersk Tema, Ghana
May 23, 2019
Full Time
Do you have a passion for Service? Are you interested in Global trade? Maersk Ghana is looking for an enthusiastic individual with a solid experience in Customer Service to join our Team. In this role, you will be responsible for developing and maintaining strong customer relationships to ensure that the best quality service is provided to the customer always whilst gaining industry knowledge and international experience. This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job. We offer An exciting role which is part of a dynamic and international organisation with the opportunity to continuously apply and develop your competencies. We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers Key responsibilities Ensure smooth and timely transactions at the Counter by completely owning the end to end experience of the customer Be the Focal for stakeholder engagement with Port Authorities and Ghana Customs with regards to Vessel Manifests and all other documentation tasks. Actively coordinate the activities of the Global Service Centre teams ensuring that all offshored processes are running as planned and service level agreements are met. Continuously find ways to identify improvement opportunities in the Counter process and act on it. Actively drive awareness and utilisation of Maersk Self-Service channels Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values We are looking for Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Good interpersonal and communication skills. Passion for Customer Service. High attention to detail Pro-active person with a service oriented mindset. Likes to get it right the first time and can look ahead to avoid issues from happening. Able to work under pressure while keeping quality in focus. Comfortable with Change Management and capable of delivering high quality before, during and after transformation. Good moral compass and ability to work the Company's values. Fluent in English (written and oral) 1-2 years of relevant experience in a customer-facing role Shipping and Customs knowledge will be an added advantage
Maersk Tema, Ghana
May 23, 2019
Full Time
Do you want to join an industry with a profound impact on the lives of millions of people globally? If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment. Is this how you imagine the next step in your global career? We offer A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry Build your knowledge from working with world-class experts within the shipping and business fields Build a global network that you can leverage in your future interactions to enable collaboration and career Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges Become part of a diverse team where we play to win and 'we' always comes before 'I'. Key responsibilities Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade You will be the face of the company in front of customers while handling their queries & issues Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sales promotion campaigns Ensure all relevant products and services are proposed to the customer to maximise Maersk profitability Promote the Maersk Brand in daily interactions through various channels and agreed media Manage sales pipeline, segmentation and accurate forecasting Prepare and submit weekly and monthly report to Management Develop strong understanding of customers' business drivers, needs and requirements. We are looking for Bachelor Degree Previous experience in shipping/logistics/freight forward 2-3 years of Customs/Delivery experience (import/export lifecycle) Team player Self-driven and goal-oriented Able to work under pressure Strong interpersonal and communication skills Customer focused, proactive and Commercial career orientation Strong desire to pursue a long-term career in transport and logistics An excellent command of spoken and written English.
Maersk Lome, Togo
May 23, 2019
Full Time
Do you want to join an industry with a profound impact on the lives of millions of people globally? If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment. Is this how you imagine the next step in your global career? We offer A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry Build your knowledge from working with world-class experts within the shipping and business fields Build a global network that you can leverage in your future interactions to enable collaboration and career Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges Become part of a diverse team where we play to win and 'we' always comes before 'I'. Key responsibilities Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade You will be the face of the company in front of customers while handling their queries & issues Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sales promotion campaigns Ensure all relevant products and services are proposed to the customer to maximise Maersk profitability Promote the Maersk Brand in daily interactions through various channels and agreed media Manage sales pipeline, segmentation and accurate forecasting Prepare and submit weekly and monthly report to Management Develop strong understanding of customers' business drivers, needs and requirements. We are looking for Bachelor Degree Previous experience in shipping/logistics/freight forward 2-3 years of Customs/Delivery experience (import/export lifecycle) Team player Self-driven and goal-oriented Able to work under pressure Strong interpersonal and communication skills Customer focused, proactive and Commercial career orientation Strong desire to pursue a long-term career in transport and logistics An excellent command of spoken and written English.
Maersk Lagos, Nigeria
May 23, 2019
Full Time
Do you want to join an industry with a profound impact on the lives of millions of people globally? If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment. Is this how you imagine the next step in your global career? We offer A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry Build your knowledge from working with world-class experts within the shipping and business fields Build a global network that you can leverage in your future interactions to enable collaboration and career Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges Become part of a diverse team where we play to win and 'we' always comes before 'I'. Key responsibilities Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade You will be the face of the company in front of customers while handling their queries & issues Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sales promotion campaigns Ensure all relevant products and services are proposed to the customer to maximise Maersk profitability Promote the Maersk Brand in daily interactions through various channels and agreed media Manage sales pipeline, segmentation and accurate forecasting Prepare and submit weekly and monthly report to Management Develop strong understanding of customers' business drivers, needs and requirements. We are looking for Bachelor Degree Previous experience in shipping/logistics/freight forward 2-3 years of Customs/Delivery experience (import/export lifecycle) Team player Self-driven and goal-oriented Able to work under pressure Strong interpersonal and communication skills Customer focused, proactive and Commercial career orientation Strong desire to pursue a long-term career in transport and logistics An excellent command of spoken and written English.
Maersk Cairo, Egypt
May 22, 2019
Full Time
Maersk is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Supply Chain Associate" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • responsible for supply chain management (SCM),and the management of the flow of goods. This includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Owns all SCM Operations activities under file management for the customers under purview Key Activities include: All file management activities post booking Documentation System Updates Operational finance Proactive communication with customer service in case of exceptions Supporting Customer Service in customer query resolution and exception handling Improve Customer Satisfaction via driving operation excellence and improving managing customer expectation Meeting client specific KPIs without any failure Reducing cost for trucking costs, eliminating BL amendments to avoid manifest fees. Following up on outstanding payments regularly and ensure invoices are sent on time to clients, also reporting late payments to clients in order to avoid any late settlement of invoices Sending complete invoicing requests to FACT team on time Document dispatch for clients and management We are looking for Minimum of 3 years of experience in logistics industry preferable with a shipping line or freight forwarder Be system-minded and willing to learn new systems industry preferable with a shipping line or freight forwarder University degree Good communication of written and spoken English is instrumental Highly motivated and able efficiently to deliver on time every time Excellent communication and interpersonal skills Excellent command of written and spoken English
Maersk Casablanca, Morocco
May 21, 2019
Full Time
This role is responsible to provide assistance to our online customers by guiding them through our various digital channels while maximizing the growth for the company and keeping the focus on the customer experience. This role also acts upstream on issue resolution. This role interacts with not only with sales but all other area functions. We offer A thrilling opportunity to work in a dynamic and driven organization where you will demonstrate your sales skills and expand fully your potential. A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Handle the online customers and drive the digitalization Maximize growth through spotting opportunities and seizing them. Collect market feedback and data analysis Keep track of initiatives with relevant dashboards Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values We are looking for Fresh graduate up to 3 years of experience preferably in sales Master's Degree Passion for sales and customers relationships Drive mindset and focus on targets Clear generous empathic team player able to attend different stakeholders needs Customer and area business oriented Analytic and SOP skilled yet able to provide elevated level conceptual guidelines Overall a sound knowledge of the sales function, the systems and processes that they rely on, their challenges, concerns and the key factors that drive improvement is paramount. Fluent in English, Arabic and French are a must.
Maersk Maputo, Mozambique
May 20, 2019
Full Time
We are looking for a Field Sales professional with deep understanding of Maputo market. You will sell the value of the Safmarine brand and work hand in glove with our customer experience partner to ensure that your assigned account base receives a differentiated experience resulting in increased share of wallet. We offer We offer an excellent work environment where you're valued as part of our team. A great culture of reward and recognition for high performing individuals who are ready to outperform others. Great learning and career growth opportunities being part of a global shipping company. Key responsibilities - Deliver ocean and logistic services sales budget, for the assigned Existing Customer portfolio, through the sale of Safmarine various products and focus on selected trade lanes; - Ensure commitments to volumes are met (with proactive interventions in the event of deviation from agreements, and renegotiations thereafter, where necessary); - Meet the minimum Customer Sales calls per week (in line with internal requirements) as well as fulfilling the internal requirements of updating Salesforce (Customer Relationship Management tool) with the prescribed information after each call; - Identify and pursue new business opportunities in line with Safmarine segmentation strategy and targets; - Coordinate with internal stakeholders (Customer Services, Finance, Operations, Overseas offices) to ensure smooth service delivery; - Understand Customer needs and decision makers, define customer value proposition in accordance with its specific segmentation/marketplace. We are looking for - Strong commercial, market, customer understanding; - At least two years of experience in a customer facing sales role, ideally within the logistics industry; - Cost conscious and focusing on bottom-line results; - Decisive, taking ownership and having a sense of urgency and strong result orientation; - Proven track record of targeting, pursuing and winning opportunities, through both personal and collaborative selling efforts; - Strong network team builder, an effective communicator and a value adding team player; - Fluent in English on both speaking and writing in the business manner.
Maersk Mombasa, Kenya
May 20, 2019
Full Time
Reporting to the Eastern Africa Area Human Resources Manager, the HRBP will act as a key business partner by driving and embedding HR strategies, providing professional HR expertise and supporting and coaching internal client groups in Eastern Africa Area, with one prime objective - delivering and adding significant value to the business. Eastern Africa Area is one of the leading Areas within the Africa Area in terms of business impact. The Area comprises of 11 countries (active in 10 of these, excluding Eritrea): Kenya, Uganda, Tanzania, Ethiopia, Djibouti, Sudan, Rwanda, Burundi, South Sudan, Somalia and Eritrea with the head office in Nairobi, Kenya. As a performance-oriented company, we strive to always recruit the best person for the job - regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. We offer A challenging and rewarding opportunity within a global leading organisation with vision, innovation and best practices, an energetic and growing organisation. You will partner with a team of talented and engaged professionals to build a high-performing organisation. You will gain substantial strategic HR planning experience, coupled with enhanced skills in managing changes, stakeholders and projects. Furthermore, you will obtain a deep understanding of the business to formulate and drive the right people strategies. Key responsibilities Build strong relationships and trust with leaders and colleagues, offer HR expertise and coaching on people issues, assist leaders to gain a better understanding of employees' needs and career aspirations. Work closely with leaders to analyse, anticipate and outline present and future organisational capabilities. Provide relevant tools and programmes to attract, develop, and retain talents. Implement HR practices on talent management, leadership development and talent acquisition to close gaps on organisation capabilities and sustain a sufficient talent pipeline to achieve business goals and further enhance long-term competitive advantage. Drive the people processes (performance, development and career) and serve as a facilitator and coach managers on performance management. Ensure the execution and delivery of HR operational activities in an effective and efficient manner. Contribute expertise to the HR community on competency enhancement. Review and benchmark the internal and external environment to improve the HR policies and initiatives thus enhancing overall business performance. We are looking for Bachelor's degree or above in Business Administration, Human Resources Management or related discipline. Higher Diploma in Human Resource Management Minimum 5 years' work experience in an HR generalist role in a global organisation, ideally with good understanding of Eastern Africa countries labour market and practices. Solid understanding of HR fundamentals - recruitment, learning and development, compensation and benefits, employee and industrial relations, as well as local labour laws. High energy with strong desire to achieve and proven capabilities of multi-tasking and working under pressure and deadlines. Good coaching and facilitation skills. Strong abilities to build relationships and manage multiple stakeholders' interests. Open- and cross-culturally minded. Excellent written and verbal communication of English. IHRM Kenya Practicing certificate and membership.
Maersk Cape Town, South Africa
May 19, 2019
Full Time
We are looking for driven and enthusiastic individuals to join our Sales Teams in Cape Town, Johannesburg and Durban. In this role, you are expected to build sustainable relationships with customers to develop our portfolio of activities and increase our profit. We offer Opportunity to join a truly international company, working with a diverse workforce, like-minded people in a fast pace environment with great career prospects. A chance to develop further within Sales. An opportunity to grow our brand in this dynamic and exciting market. Whilst having a reasonable size of a portfolio of clients, a challenge to grow your clientele further as you add new acquisitions, in line with our targeted segments. The portfolio is a combination of Field and Office engagement; we have positions that are predominantly Field as well as Office based sales. Key responsibilities You will be expected to: - Deliver agreed volume, revenue and profitability targets in line with Cluster commercial strategy and sales processes; - Meet the minimum Customer Sales calls per week (in line with internal requirements) as well as fulfilling the internal requirements of updating Salesforce (Customer Relationship management tool) with the pre-scribed information after each call. (Persuasive selling model should be used in Sales calls and confirmation letter sent after each call); - Align your behaviors with core values and Maersk guiding principles; - Identify and pursue new business opportunities in line with segmentation strategy and targets; - Provide feedback to Trade & Marketing on any product or commercial opportunities or constraints; - Address any Customer experience service follow-up with clients in a timely manner; - Work with customers and internal stakeholders to on-board new customers and/or business; - Understand Customer needs and decision makers, define customer value proposition in accordance with its specific segmentation/market place; - Step in to support other functions to improve business processes e.g. consistent failure to pay within credit terms. We are looking for - Minimum 3 years' experience in Sales/Commercial functions, within transport & logistics related industries; - Customer focus and sharp business acumen; - Drive for Results coupled with integrity and trust mindset; - Interpersonal savvy with strong negotiation and stakeholder management skills.
Maersk Conakry, Guinea
May 17, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). "With a combined market share of 40% between our two brands Maersk Line and Safmarine, we are the leader of containerized ocean transportation in Northern West Africa cluster composed of seven countries: Cape Verde Islands, Gambia, Guinea, Guinea-Bissau, Mali, Mauritania and Senegal. Our success in this market is largely due to the highly-skilled, dynamic, winning team we have in our agencies in each of these locations. Our culture focuses on learning and empowerment of our employees to ensure their personal development and the growth of our organization. If you work well with others, have a can-do attitude, and the ambition and passion to excel, Maersk can offer you the perfect opportunity to build a long term and varied career in an international environment. " We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Luanda, Angola
May 17, 2019
Full Time
Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Lobito. We offer As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. Key responsibilities Act as focal contact for assigned customers and be their advocates internally within Maersk Line. Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders. Manage and improve day-to-day process interaction with customers. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders. Always behave in a manner consistent with and loyal to the Maersk Group. Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence. NPS: work towards continuously improve customer evaluation of our level of services Phone: ensure excellent service and avoid missed calls Case Management: ensure provide excellent service following correct procedures Problem solving: All issues related to our customer shipments are solved fastest Volume: support business growth Contribution: Support value selling by creating value to our customers via a superior customer experience. We are looking for The ideal candidate must have 1 to 2 years of Customer Service experience. Candidate must have an University degree The candidate must have Advance level of English We are looking for a candidate with Intermediate user level experience with MS Office. Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.
Maersk Cape Town, South Africa
May 17, 2019
Full Time
Effectively lead and develop the Country EQU Team. Ensuring optimal equipment utilization in line with REP/PLP flow plan to ensure we are providing the most reliable and efficient service to our customers at the lowest possible cost, covering the forecasted equipment needs. Plans, develops and implements the global equipment strategy and positioning flow plan. Develop, implement and maintain existing strategy to create sustainable unit cost savings. We offer -We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques relevant to Operations. Key responsibilities -Driving effective team structure through clear goals, coaching and developing skills sets. -Deliver stocks and inventory control at inland locations/ports that meet planned export bookings and adhere to REP/PLP and SEP flow requirements. -Daily stock monitoring per depot / port to ensure proactive planning is delivered. -Ensure pools/depots are delivering on their agreed Target stocks levels. -Ensure supply/evacuation planning to/from inland pools/ports correctly and timely updated in related system(s). -Maintain ROCK OTT's for Water Side Terminal evacuation in line with REP/PLP and SEP requirements. -Ensure plans are agreed with CAP/MAR prior deadline set and ensure plans are executed. -Establish most cost effective alternative flow planning in case of equipment shortages. -Monitor/Drive and Deliver on Smart Ops Savings Targets. -Ensure visibility of EQU hotpots and cost exposure across LOC to drive required focus. -Ensure no intra LOC EQU positioning is executed before completing a cost benefit analysis with the assistance of the FBP team. -Manage and develop relationships with relevant internal external stakeholders within geographical scope through the fostering of close interaction. -Initiate and drive E2E equipment related cost saving initiatives, including but not limited to equipment storage, flow execution and upgrades within area of responsibility. -Increase the available global fleet by eliminating long standings and improving equipment dwell times. -Own and drive all projects pertaining to equipment within AFRLOC scope. We are looking for -Understand the Operational business processes across the AFRLOC scope. -At least basic knowledge of Operational concepts internally and externally. -Experience in liner operations, capacity, commercial or yield management. -General understanding of Maersk global and local systems. -Excellent numerical and problem-solving skills. -Leadership experience preferred. -Strong process oriented approach to work and excellent attention to detail. -Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision. -Ability to effectively lead and develop a team -Excellent Written and Verbal skills with people at all levels across the organization in English.
Maersk Onne, Nigeria
May 16, 2019
Full Time
West Africa Container Terminal (WACT) is one of the first green field container terminals to be built in Nigeria under public private partnership. WACT is located in Onne port (some 30kms from Port-Harcourt) in Rivers State. We have been successfully connecting East, North, West Central Nigeria and Rivers state to the world. This has been possible through top-quality services, cordial business relations with customers, regular interaction with stakeholders, human resource development, modern handling equipment and superior e-commerce capabilities. We offer An exciting career opportunity to work in a multinational company that makes global trade happen. You will be interacting daily with colleagues locally and internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and further learning on the job. Key responsibilities . Comply with APM Terminals IT standards, policies and procedures. . Assist in the implementation of Group IT Applications as well as the development and deployment of applications specific to the TermInal . Work with various departments to improve manual processes through the use of automation tools and ensure proper functioning and regular maintenance of locally developed software . Offer or develop solutions for improving business tools in order to satisfy customers and/or internal users. . Execute, under the supervision of the IT Manager, software maintenance plan, the TOS database Maintenance plan and other related databases as well as DB replication process maintenance. . Monitor and manage interface and integrations of solutions to the Terminal Operating System (TOS) and their interactions with the TOS database. . Ensure that for any service related to the TOS a backup plan exists, implemented and tested periodically. . Ensure maintenance, proper functioning of test and staging environments and ensure replication with production data on a quarterly basis. . Assist the IT Manager in the implementation of reporting and dashboard generation solutions based on various business application (TOS, Termview, LIFT ..). . Provide first-level maintenance and interactions with the fingerprint and time & attendance system' supplier and maintain permanent availability of the services. . Work with the various project implementation teams in the implementation of internal systems. . Assist in the planning and execution of specific applications projects as initiated by the manager. . Ensure the management of IT security, access to all IT systems and scrupulous follow-up of the access management procedure. . Assist in the management of network security at the company level as established by Group IT Security. . Ensure that anti-virus software is up-to-date and security updates are routinely performed on servers and computers to provide the necessary security across the entire infrastructure. . Raise users' awareness periodically about IT security risks. . Execute the assigned tasks by the Help Desk or the IT Manager. . Manage daily internal interaction with customers and / or internal users. . Make attractive presentations well organized to share information. . Solve serious problems in a timely manner. . Know how to communicate complex / sensitive information with sensitivity. . Communicate effectively with users to identify alternative needs and solutions. . Trace lessons learned and share them with team members. . Train end-users to use new solutions (within their area of intervention). . Communicate with other users to solve problems with software and their functioning. . Follow with the procurement department any assigned order, from the expression of the need to the delivery of the material or service. #LI-POST We are looking for . Bachelor of Science in Computer Science with 03 years of experience in IT. . Have deep programming skills (Web and desktop applications). . Have advanced skills in database management (SQL Server, Oracle, MySQL). . Strong experience on failover, high availability, disaster recovery, business continuity. . Have knowledge of IT security. . Have a good knowledge of Linux and Unix operating systems, as well as a deep knowledge of Windows operating systems. . Ability to respect confidentiality clauses and act with discretion. . Have initiative mindset, be a good self-starter and proactive. . Be able to exercise good judgment and set priorities. . Being able to anticipate users' needs and provide solutions; constantly think about their satisfaction and be sensitive to the needs of other departments. . Being able to work actively and simultaneously on several projects. . Have a good level of verbal and written communication in English. . Being good at time management because having to work in a demanding and constantly changing environment. . Excellent problem solving/analytical skills and knowledge of analytical tools.
Maersk Lagos, Nigeria
May 16, 2019
Full Time
Maersk Nigeria is looking to hire a Senior Customer Experience Partner to join our team in Lagos. The Customer experience Partner will be responsible to build strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities. Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization Key responsibilities - Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams, - Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts - This includes conducting campaigns and sales promotions across customer opportunities, - Ensures all products and services are sold to the customer to maximise profitability, - Builds strong relationships with all stakeholders including offshore GSC teams, - Is fully responsible for customer satisfaction and has experience with customer interaction, - Has a full understanding of customers' business drivers, needs and requirements, - Manages the sales pipeline, segmentation and accurate forecasting - Handles incoming customer services queries, issues and exception management, We are looking for Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course Minimum 3 years customer service or sales experience. Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills. Passion for Customer Service. Pro-active person with a service oriented mindset. Dedicated, Decisive and result orientated with a can-do attitude. Likes to get it right the first time and can look ahead to avoid issues from happening. Able to work under pressure while keeping quality in focus. Comfortable with Change Management and capable of delivering high quality before, during and after transformation. Good process understanding and digital proficiency. Comfortable with working with multiple items at the same time whilst keeping quality in focus. Well organized, efficient and effective. An excellent team player. Good moral compass and ability to work the Company's values. Fluent in English (written and oral)
Maersk Cape Town, South Africa
May 16, 2019
Full Time
We are looking for an enthusiastic individual to join our Reefer Sales team and deliver the agreed business targets through focused sales activity. Part of your challenge is to maintain a strong and up-to-date pipeline for existing and new business while selling the value of the Safmarine brand and working closely with internal stakeholders to ensure we not only sell but deliver and drive for outcomes and results. We offer -A chance to develop further within Sales. -An opportunity to grow our renowned Safmarine Brand in this dynamic and exciting market. -Whilst having a reasonable size of a portfolio of clients, a bigger challenge will be to grow your clientele further as you add new acquisitions, in line with our targeted segments (Cold treatment and controlled atmosphere). The portfolio engagement is a predominantly Field sales and the role has a South Africa focus but there is also scope for overborder reefer development. Key responsibilities -Deliver agreed volume, revenue and profitability targets in line with Cluster commercial strategy and sales processes. -Meet the minimum Customer Sales calls per week (in line with internal requirements) as well as fulfilling the internal requirements of updating Salesforce (Customer Relationship management tool) with the pre-scribed information after each call. -Identify and pursue new business opportunities in line with Safmarine segmentation strategy and targets using all of the tools available in the reefer toolkit. -Provide feedback to Trade & Marketing on any product or commercial opportunities or constraints. -Address any Customer experience service follow-up with clients in a timely manner. -Work with customers and internal stakeholders ( including the reefer technical team ) to on-board new customers and/or business. -Understand Customer needs and decision makers, define customer value proposition in accordance with its specific segmentation/marketplace. -Step in to support other functions to improve business processes e.g. consistent failure to pay within credit terms. -Manage AFLS to ensure that rates contracted are being maintained. We are looking for -Minimum 3 years' relevant Sales/Account Management serving experience. -Previous experience in shipping/logistics is highly preferred. -Exposure to Reefer environment/perishable goods would be an advantage -Passionate, you know how to take ownership of the subjects you deal with and convince your stakeholders. -You are a fast learner, a real problem solver and know how to set priorities whether they are yours or your client's. -Your strong interpersonal and communication skills enhance your ability to interact with all level of interlocutors while staying customer focused. -Being fluent in both English & Afrikaans is a big benefit.
Maersk Lagos, Nigeria
May 14, 2019
Full Time
The CWA Area Collections team is looking for a passionate finance professional for the role of Collector. The Collector will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements - being on top of collection, manage the total outstanding, handle invoicing, statement queries and collection from the customers. We offer - An avenue for you to develop your Career in a diversified and challenging environment, working for the Leading Shipping Company and interacting with a wide range of multinational colleagues working to achieve one goal, - Gaining insight into finance and accounting processes, - Chance to learn different aspects within the cluster, - Great opportunity to improve analytical, communication and customer management skills. Key responsibilities Collector will ensure to follow up for all the payments to be applied on time and correctly. Follow to ensure Freight and detention tariff in AFLS/CXED are updated correctly and free time extensions are done timely. Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items. Monitoring AFR task closure and bill relies for export shipments. Preparing reports for management on the overall image of the outstanding every week and handling any query. Dispatch reconciled statement together with the invoices to the customer Maintain communication with GSC collection team by sending queries and updates required on a weekly basis for the customers who have paid and when to expect payment as per the reconciled list from GSC collection team On time to time in coordination with GSC collection team send reconciled statement to customers upon request from customer or other stake holders Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved. Attend the weekly Outstanding meeting to provide a detailed report for all overdue amounts above 30 days and the reason as to why they are still outstanding Follow up with payment application team to ensure all payments received from the customer are correctly and timely applied. In coordination with GSC OTC team to perform waiver and write off after getting proper approvals. Visit the customer premises and follow up for payment for the overdue invoices. Ensure all request for AFR tasks closure received from CS team are done timely. Ensure Credit Review process is executed as and when required as per global blue print and processes. Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between FCRM and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix. Monitor, and evaluate customer who exceed their credit terms in a timely manner and ensure appropriate follow up is taken by sales/collections teams. Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner. Monitor Credit Levels and support the FCRM with the management, reporting and review of credit levels for all customers and ensure compliance with credit terms and conditions. We are looking for A financial educational background as degree in Finance, Accounting or a Chartered Accountant qualification. Prior proven experience (at least 3 years) in a similar function or in a consulting firm Can influence without authority Preferably experienced in working closely with offshore teams in service centres. Support the standardization of global collections process and ensure clear communication of relevant processes with cluster stakeholders. Engage, where necessary with clusters to deliver reports and decisions regarding credit review, credit evaluation and credit renewal processes. Be able to make sound decisions supported by facts and data available through banks, financial reports, and historical behaviours with the group and credit bureau information.
Maersk Cairo, Egypt
May 14, 2019
Full Time
Sealand is looking for an enthusiastic and dedicated Commercial Feedering Support to join the dynamic team in Cairo. We offer Global opportunities. When you join Sealand Med & Europe; you will find that the world is your workplace. You will work in a cultural diverse, stimulating environment, surrounded by new ideas. In this position you will have the opportunity to acquire skills and knowledge in the following areas: Customer Service & Sales related systems Exposure to multinational environment/culture. Room for growth and development. Enhancing personal skills. Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations. Team work, cross-functional management, & cross-cultural management. Key responsibilities Communications with customer being the front line of the commercial feedering customers. Act as focal point of contact for the customers assigned to you and to be fully responsible for their satisfaction. Offer excel level of service to the customers with the aim of achieving long term business retention. Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates. Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices. Administer back-office functions of the commercial feedering team in Copenhagen. Proactively solve & prevent any issues may affect service delivery. Execute assigned tasks and all other necessary systems update correctly and timely. Understand and be familiar with local objective and KPIs and act in line with set targets. Monitor agreed service levels and identify root cause when targets are not met. Ensure proper follow up on all outstanding debts and pursue collection for Freight Outstanding. Maintain strict follow-up and ensure that outstanding stays within the global guidelines as per set KPIs Ensure to attend call from all internal & external customers and provide timely response of mail queries Be prepared to assist and/or perform tasks/work other than described in this job description To always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values. We are looking for An excellent team player Able to work under pressure Well organized, efficient and effective Strong interpersonal and communication skills Actively seek for continuous improvement Positive mind set Fresh graduate Finance work experience will be an advantage Strong process oriented approach to work and excellent attention to detail. Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision • Excellent Written and Verbal skills with people at all levels across the organisation in English.
Maersk Mer Rouge, Mauritius
May 13, 2019
Full Time
Do you want to be a part of a highly engaged and fast paced sales force? Do you have a strong sense of detail and always strive to do better? Do you have an urge to support our sales representatives to deliver on our targets? Then keep on reading as this might be the job for you: We are looking for a Sales Support Executive, looking to embark on an exciting career at our Port Louis Office. You will support the Maersk Line Sales Team. We offer -We are offering an exciting opportunity in an international, challenging business environment where the only constant is change. Our work environment is characterized by high pace, diversity and great opportunity for personal development. -We offer opportunities for creating valuable relations with customers and colleagues around the world. -You will be a part of an existing team of experienced and knowledgeable colleagues within sales and the rest of our organization. Key responsibilities -File and maintain the contracts signed with our customers. -Handle tenders in close collaboration with our Global Service Centre. -Request credit agreements, file- and calculate VIP payments. -Make root cause analysis on invoice- and contract errors. -Monitor general customer compliance against signed contracts. -Ensure a high level of data quality in the supporting sales and CRM systems. -Keep yourself up to date on our internal processes and guidelines and changes to same. -Actively strive to improve and challenge the processes for best and most effective execution of tasks within our team. -High level of engagement with our Global Service Centre in order to effectively handle your customers. -Provide support to the Sales Manager as and when required. -Actively participate in internal sales meetings and work with team members to achieve both sales and team goals. -Handle the unassigned segment of customers. -Identify and refer Sales Opportunities to the Sales Representatives. We are looking for -The ideal candidate must possess a strong sense of detail and enjoy working in a fast paced environment. -You are capable of effectively manage your own time and prioritize the tasks assigned to you. -You enjoy having many different tasks and stakeholders. -You are service-minded and find satisfaction in supporting sales functions in order for them to sell even more effectively. -You enjoy being part of a global company where processes and communication are on a global scale everyday. -As a person you have a positive mindset and a 'can-do' attitude. You are solution-oriented, flexible and a team player. Furthermore, you don't hesitate to speak your honest and constructive opinion even in open forums. -Both English and French fluency.
Maersk Algiers, Algeria
May 13, 2019
Full Time
Sealand Algeria is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Customer Service Counter Agent" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded Key responsibilities The role of the Counter Agent is to provide the incoming customers at the counter with a versatile and well-rounded service allowing them to proceed with their required work in an orderly manner. Execute all assigned tasks at the counter responsibly and efficiently Be proactive in responding to daily emails. Cater to a great number of customers daily in a professional and smooth manner Handle import and export shipments while processing all needed work Print OBL for import/export Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately Work closely with the related departments to provide a good service for our customers Calculate the detention invoices Guide the customers to use our website to receive effective service as and when needed Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values We are looking for •Candidate must possess a university degree. 1-3 years' experience in Customer Service. Knowledge of all Microsoft Office applications Self starter , Good learner - able to handle reported customer issues after involving all stakeholders soon as possible Good communication skills. Good English written skills towards all stakeholders. Strong command of English and French Flexible attitude to working hours.
Maersk Cairo, Egypt
May 13, 2019
Full Time
Do you want to be a part of undisputed leader of liner shipping? Seago Line - Egypt Cluster is looking for an enthusiastic and dedicated Commercial Feedering Accounts Receivable to support the development of a process and performance driven commercial force. Reporting to Commercial Feedering Team Leader for Seago Egypt, position will be located in Cairo. We offer Global opportunities. When you join Seago Line; you will find that the world is your workplace. You will work in a cultural diverse, stimulating environment, surrounded by new ideas. In this position you will have the opportunity to acquire skills and knowledge in the following areas: Customer Service related systems. Exposure to multinational environment/culture. Room for growth and development. Enhancing personal skills. Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations. Team work, cross-functional management, & cross-cultural management. Fun while working. Key responsibilities Maintain up to date invoice billings in FACT Generate and send out Invoices to customers on weekly basis based on reconciliations Monitor customers' accounts for irregularities such as incorrect postings and credit notes Follow up on collections and payments Keep track of outstanding and overdue per customer Maintain target overdue 90 as percentage of outstanding Allocate and clear payments from customers' accounts in collaboration with VSA team Resolve payment advice discrepancies to ensure smooth clearance of payments Update customers' financial terms, credit terms and collection business units Maintain up to date SOPs Perform root cause analysis for customers' disputes in collaboration with Sales team Provide weekly recap of invoicing effectiveness and due sales orders not billed reports Prepare and share weekly dashboard of Commercial Feedering Finance with upper management We are looking for Bachelor level or equal by relevant experience An excellent team player Able to work under pressure Well organized, efficient and effective Strong interpersonal and communication skills Actively seek for continuous improvement Positive mind set Fresh graduate • Finance work experience will be an advantage