Maersk

90 job(s) at Maersk

Maersk Johannesburg, South Africa
Nov 16, 2018
Full Time
We are looking for a driven and enthusiastic individual to join our Sales Commodities Team in Johannesburg. In this role, you will be expected to deliver the agreed business targets through focused sales activity. Maintain a strong and up-to-date pipeline for existing and new business, sell the value of the Safmarine brand and work closely with internal stakeholders to ensure we sell what we can deliver and drive for outcomes and results. You and your experience partner work hand in glove to ensure that your assigned account base receives a differentiated experience resulting increase share of wallet. We offer A chance to develop further within Sales. An opportunity to grow our renowned SCL brand in this dynamic and exciting market. Whilst having a reasonable size of a portfolio of clients, a challenge to grow your clientele further as you add new acquisitions, in line with our targeted segments. The portfolio is a combination of Field and Office engagement; this position is a predominantly Office engagement. Key responsibilities You will be expected to: Deliver agreed volume, revenue and profitability targets in line with Cluster commercial strategy and sales processes Meet the minimum Customer Sales calls per week (in line with internal requirements) as well as fulfilling the internal requirements of updating Salesforce (Customer Relationship management tool) with the pre-scribed information after each call. (Persuasive selling model should be used in Sales calls and confirmation letter sent after each call). Align your behaviours with core values and Safmarine guiding principles. Identify and pursue new business opportunities in line with Safmarine segmentation strategy and targets Provide feedback to Trade & Marketing on any product or commercial opportunities or constraints Address any Customer experience service follow-up with clients in a timely manner Work with customers and internal stakeholders to on-board new customers and/or business Understand Customer needs and decision makers, define customer value proposition in accordance with its specific segmentation/marketplace Step in to support other functions to improve business processes e.g. consistent failure to pay within credit terms Manage SCOPE team to ensure that rates are contracting are being maintained We are looking for 2-3 years of Commercial experience (Customer Service/Sales) Customer Focus Priority Setting Time management skills Presentation skills Excellent Computer Literacy Good admin skills Negotiation skills Interpersonal savvy Action-orientated Drive for results Self-development Integrity and Trust Teamwork and Pro-activeness
Maersk Durban, South Africa
Nov 16, 2018
Full Time
We are looking for a driven and enthusiastic individual to join our Sales Commodities Team in Durban. In this role, you will be expected to deliver the agreed business targets through focused sales activity. Maintain a strong and up-to-date pipeline for existing and new business, sell the value of the Safmarine brand and work closely with internal stakeholders to ensure we sell what we can deliver and drive for outcomes and results. You and your experience partner work hand in glove to ensure that your assigned account base receives a differentiated experience resulting increase share of wallet. We offer A chance to develop further within Sales. An opportunity to grow our renowned SCL brand in this dynamic and exciting market. Whilst having a reasonable size of a portfolio of clients, a challenge to grow your clientele further as you add new acquisitions, in line with our targeted segments. The portfolio is a combination of Field and Office engagement; this position is a predominantly Office engagement. Key responsibilities You will be expected to: Deliver agreed volume, revenue and profitability targets in line with Cluster commercial strategy and sales processes Meet the minimum Customer Sales calls per week (in line with internal requirements) as well as fulfilling the internal requirements of updating Salesforce (Customer Relationship management tool) with the pre-scribed information after each call. (Persuasive selling model should be used in Sales calls and confirmation letter sent after each call). Align your behaviours with core values and Safmarine guiding principles. Identify and pursue new business opportunities in line with Safmarine segmentation strategy and targets Provide feedback to Trade & Marketing on any product or commercial opportunities or constraints Address any Customer experience service follow-up with clients in a timely manner Work with customers and internal stakeholders to on-board new customers and/or business Understand Customer needs and decision makers, define customer value proposition in accordance with its specific segmentation/marketplace Step in to support other functions to improve business processes e.g. consistent failure to pay within credit terms Manage SCOPE team to ensure that rates are contracting are being maintained We are looking for 2-3 years of Commercial experience (Customer Service/Sales) Customer Focus Priority Setting Time management skills Presentation skills Excellent Computer Literacy Good admin skills Negotiation skills Interpersonal savvy Action-orientated Drive for results Self-development Integrity and Trust Teamwork and Pro-activeness
Maersk Port Louis, Mauritius
Nov 16, 2018
Full Time
Maersk Line, the global containerised division of the Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world's largest ocean carrier and are consistently recognised as the most reliable container shipping company. We are currently looking for a Freight Cashier to join the Finance team based in Port Louis, Mauritius. We offer - Excellent development opportunity in a global ocean transportation company where you will unfold potentials and be equipped with the industry and functional best practices. - You will gain market and industry knowledge and be attached to a world-class system and high-standard work practices. Key responsibilities - Freight Cashiering; collect incoming freight/detention payments and issue receipt to customer. - Ensure proper follow-up for all Detention/Manual Invoices and payment collection. - Daily cash closing; Ensure to close the Daily cash collection with Banking team. - Ensure proper reconciliation reports are filed for Cash closing activity on daily basis. - Handle the Container Deposit Refund process. - Handle customer queries on refunds at the counter, and assist customers to get the refunds processed. - Prepare Refund Cheques after document verified, as per refund guidelines. - Close co-ordination with GSC as part of AR collection process. - Assist in ensuring complete collection of Detention and other income as soon as possible and ensure the Company's credit policy and related procedures are complied with. - Communicate actively with internal client owners with respect to collection issues and problems encountered for their clients We are looking for The ideal candidate should have the following qualifications and skills: - Bachelor Degree in Accounting or related field - 2-4 years of accounts receivable and collections/Cashiering experience - A strong execution minded individual with strong financial technical skills, analytical ability, good judgment and strong operational focus including an understanding of systems. - Ability to work under pressure, to handle many customers at same time. - Excellent communication skills (French/English) - Excellent conflict resolution and problem solving skills - A well organized and self-directed individual who can work independently. - Strong and current knowledge of technology platforms, MS Office products, and ability to quickly adapt to new software.
Maersk Port Louis, Mauritius
Nov 16, 2018
Full Time
We are looking for an enthusiastic individual with solid experience in Sales and Customer Service to join our Safmarine Mauritius Team We offer We offer an interesting position in a challenging and ever-changing environment. In this role, you will gain industry knowledge, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organization's success. Key responsibilities Deliver a positive customer experience for all customers and to ensure a smooth execution of the end - to- end shipment lifecycle by working closely with the customer and internal teams. Hunt leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities. Identify when leverage of external sales face to face interaction would benefit the customer relationship or where large potential profitability has been identified. Ensure all products and services are sold to the customer to maximise Safmarine profitability. Build strong relationships with all stakeholders including our off shore back office team. Be fully responsible for customer satisfaction and experience on interaction with customers. Full understanding of customer's business drivers, needs and requirements. Effectively handover of terms and conditions agreed with customer to stakeholder groups, including our back office team. Build strong relationships with the External Sales team. Manage sales pipeline, segmentation and accurate forecasting. Actively promote the use of our ecommerce tools. Handle incoming customer services queries, issues, exception management. Promoting the Safmarine Brand in daily interactions through various channels and agreed media. We are looking for • Previous experience in shipping/ logistics is highly preferred. An excellent team player. Self-driven and goal-oriented Able to work under pressure. Well organised, efficient and effective. Strong interpersonal and communication skills. Customer focused • Fluent in English and French (written and oral)
Maersk Port Louis, Mauritius
Nov 15, 2018
Full Time
Do you want to join an industry with a profound impact on the lives of millions of people globally? If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk Line can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment. Is this how you imagine the next step in your global career? We offer - A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry - Build your knowledge from working with world-class experts within the shipping and business fields - Build a global network that you can leverage in your future interactions to enable collaboration and career - Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges - Become part of a diverse team where we play to win and 'we' always comes before 'I'. Key responsibilities - Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team - Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth - Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade - You will be the face of the company in front of customers while handling their queries & issues - Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle - Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed - Ensure all relevant products and services are proposed to the customer to maximise Maersk Line profitability - Develop strong understanding of customers' business drivers, needs and requirements. We are looking for - Previous experience in shipping/logistics is an advantage but we very much welcome Graduates to apply - Team player - Self-driven and goal-oriented - Able to work under pressure - Strong interpersonal and communication skills - Customer focused, proactive and Commercial career orientation - Strong desire to pursue a long-term career in transport and logistics - An excellent command of spoken and written English.
Maersk Port Louis, Mauritius
Nov 14, 2018
Full Time
We are looking for an enthusiastic individual with solid experience in Supply Chain Management to join our Customer Service Team. Reporting to the Supply Chain Customer Service Supervisor, this role will be responsible to deliver a superior Customer experience to our customers. Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly. Closely collaborate with other teams. Act as the first point of contact for customers. Actively build strong relationships with customers. We offer -We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous development across a world class organization. -It is up to you to use this occasion for professional and personal development and to build an attractive career within an ambitious environment with a lot of future international career opportunities. -This is a thrilling opportunity for professional development in a field of shipping and transport. Key responsibilities -Updating/creating customer specific IOP's. -Adhering to the standard process and customer specific IOP's and monitor respective KPI's. -Be the primary point of contact for customers and act as an advocate for the customer internally. -Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders. -Identify and execute upselling opportunities. -Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires. -Own customer experience. Lead the team to achieve best-in-class Customer Service. -Proactively involve in project rollout and actively seeking out continuously improvement opportunities. -Proactive communication with customer/suppliers in case of exceptions. -Resolve operational issues / escalations quickly and effectively. -Support onboarding of new team members. -Update all systems and milestone timely and accurately. We are looking for -Composure, Perseverant & Action Oriented. -Collaboration, Influencing, Problem solving and Communication effectiveness. -Operations System knowledge. -Lean/OPEX knowledge. -End-2-End process and product knowledge.
Maersk Port Louis, Mauritius
Nov 14, 2018
Full Time
We are looking for an enthusiastic individual with solid experience in Customs brokering to join our Customer Service Team. Reporting to the Supply Chain Customer Service Supervisor, this role will be responsible to deliver a superior Customer experience. Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly. Closely collaborate with other teams. We offer -We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous development across a world class organization. -It is up to you to use this occasion for professional and personal development and to build an attractive career within an ambitious environment with a lot of future international career opportunities. -This is a thrilling opportunity for professional development in a field of shipping and transport. Key responsibilities -Service excellence. -Accountable for delivering a second to none service, according to company standards. -Ensure that customers are handled in a professional manner. -Legal compliance related to Customs regulations and AEO obligations. We are looking for -Deep expertise and Knowledge about customs regulations. -Very organized, proactive and dynamic. -Prioritization capabilities. -Stakeholder Management.
Maersk Port Louis, Mauritius
Nov 14, 2018
Full Time
We're looking for a savvy accountant to join our Finance team and directly support the Accounting Manager in daily accounting responsibilities of a wide and developmental scope. This is an exciting career opportunity to work in a multinational company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job. We offer -Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded. -On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. -On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically. Key responsibilities -Co-ordinate with locations & GSC Functions for the reporting & accounting activities. -Assist in the gross profit review (Cm1 review) along with operation team and delivers accurate, timely, aligned information for all financial reporting for the area as per guideline. -Handling the credit card management i.e. statement, verification and posting. -Handling the bank open items and clearing. -Ensure that all audit, legal, statutory, board, license and tax issues are handled correctly and timeously and in accordance with corporate/ local guidelines and directives. -Handling of the petty cash. -Follow up on legal case and cost. -Responsible for Corporate Affairs resolution, Bank Guarantees, renewal of licenses and is the custodian of all company's documentation and responsible to keep update records. -This role also involves some adhoc activities relating to Finance and business-related tasks. We are looking for -3 to 5 years of General Accounting Experience. -University degree in Accounting or related. -Fluent in English (both written and spoken). -Microsoft office (excel is a must). -SAP/ERP experience / knowledge. -GL experience with book close, inter company or bank reconciliation. -Sound knowledge of accounting principles and internal control. -Ability to adapt successfully to multiple tasks that occur in a rapidly changing environment and to perform in highly interruptive conditions to meet time pressures/deadlines. -Candidates must be dependable, willing to work in a team environment, good with figures, accurate and capable of working with a high volume of transactions with very strict deadlines. -Excellent communication and interpersonal skills.
Maersk Port Louis, Mauritius
Nov 14, 2018
Full Time
Reporting to the Customer Service Team Leader, this role will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk Line. We offer -We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous development across a world class organization. -It is up to you to use this occasion for professional and personal development and to build an attractive career within an ambitious environment with a lot of future international career opportunities. -This is a thrilling opportunity for professional development in a field of shipping and transport. Key responsibilities -Be the primary point of contact for own customers and act as an advocate for the Customers, internally within Maersk Line. -Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires. -Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. -Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives. -Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. -Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge. -Be fully responsible for customer satisfaction across Maersk product offering (own customers). -Willingness to go the extra mile towards the customers & with focus on providing solutions. -In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders. We are looking for -Good analytical and problem-solving skills. -Ability to look beyond the obvious and identify creative solutions. -Excellent interpersonal and communication skills. -Energetic, Well-organized, Self-Initiated and good coordination skill. -Good Process understanding & digital proficiency. -Ability to work under pressure keeping quality in focus.
Maersk Tangier, Morocco
Nov 14, 2018
Full Time
APM Terminals is one of the world's leading global port/terminal owners and operators with a global terminal network of more than 63 ports and terminals in 40 countries with 7 new terminal development projects and 7 expansion programs now underway. APM Terminals also manages 170 Inland Services operations in 48 countries. The company employs 23,000 professionals across a total of 68 countries spanning five continents. APM Terminals serves every major trade lane with a truly global presence, providing our customers with the most advanced terminal technology, equipment and operations in the industry. APM Terminals Medport Tangier is a greenfield project under construction, it will be the third container terminal of the Tanger Med complex APM Terminals Tangier handled 1.7 million TEUs in 2015. APM Terminals Medport Tangier will be a facility with up to 2,000 meters of quay. Our Tangier team is currently bringing people, expertise and technology together to usher in a new era in African ports for today's business world through world-class operations in the safest, most environmentally friendly manner. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region. Working with partners, shareholders and other stakeholders. Developing roles and responsibilities for a key terminal for APM Terminals in the region. Key responsibilities Execute the IT implementation and technology integration development from the Business systems and applications perspective based on APMT standard solutions as well as comply with TM 2 terminal specific processes and interfaces/applications. Ensure adherence of best practices regarding IT solutions, incl. recommendations for usage from other APM Terminals/Regions. Execution of IT services & projects within the Business Systems & Application area ensuring fulfilment of SLA established with the other functions. Contribute to cost efficiencies by identifying saving opportunities or by manifesting cost conscious approach. Actively participate and contribute in the pre-engineering sessions, execution of the project identified by the Business Systems & Applications like Commercial, Finance, Engineering, Business Intelligence based on the initiatives from management team and ensure that the business applications are scalable and ready for future expansions. Actively contribute towards the development of implementation documents including reference data configuration and maintenance, workflow mapping as per business requirements, system installation, system testing, and integration. Perform standard business application administration duties including reference data maintenance, patch testing and installation, log file maintenance, vessel and yard file maintenance, vessel schedules, configurations and settings, etc. along with support from Global N4 team Proactively engage with the user community to collect information about problem and leads user through diagnostic procedures to determine source of error, for simple problems. More complex problems are referred to supervision. Practice compliance to policies and standards. Respond to queries regarding status on resolving generic IT and specific business application problems. Contribute to the implementation of projects/tasks within the defined scope, time and budget within the framework of IT policy. - Achieve the individual objectives set for the Business Systems and Applications stream. Proactive maintenance, support and execute the day to day administration and operational support for business applications. Have a continuous improvement mind set for the systems and processes for their respective areas of responsibilities. Share knowledge and expertise in order to prepare the internal successors ready for the incumbent's position and other lower key positions in the section or department within the time frame of employment term. Knowledge sharing with the other department resources. Execute the implementation and support of key business applications and its interface. Communicate software limitations and functionality to other department users. Contribute to the infrastructure implementation within the business requirement inputs. Day to day interaction with the vendors for hardware and standard software in accordance with IT policy and standards Execute the IT Business Application configurations and specifications for deployment/commissioning of container terminal specific equipments (Yard cranes, Straddle carriers, rail equipments, gates etc.) in collaboration with the maintenance, engineering and facility management teams. Provide inputs to the implementation of application portfolio for TOS and other applications. Installs, modifies and makes minor repairs to application, and provides technical assistance and training to system users. Loads specified application packages into computer. Responds to department inquiries concerning systems operation, application related problems and user/operator problems. We are looking for Qualification: Requires at least at least 4 - 5 years (larger/automated/more complex terminal) of technical application administration or functional administration experience, in a medium to large organization. Must have at least two years of or project handling/coordination experience - Experience of working in a highly responsive support organization. High Education diploma, Bachelor of Science (BSc), Computer Science, Computer Application, business or similar. Skills : Have a basic understanding of Virtual solution, Server Virtualization and Desktop Virtualization, Cloud computing. Requires thorough knowledge on Commercial, Finance, Engineering and Business Intelligence applications. Requires basic DBA skills (SQL, ORACLE) including querying the database, creating / modifying tables, views, familiar with backup/recovery techniques. Requires demonstrated ability and knowledge to troubleshoot a wide variety of business applications and database related issues as they arise in the workplace. Knowledge of system operations and system functions within the area of Finance, OPS, TECH; Must be multi-task oriented with proven ability to manage several activities simultaneously; Must have good analytical skills to be able to relate and analyze the business requirements and configure the applications to meet the business needs. Strong client service skills and an ability to develop a strong client service organization; Ability to lead sub-projects for applications like GOS, ERP and integration with other systems; •Ability to assess business issues, identify risks and to interpret them into technology solutions/requirements; •Understanding of project management, change management, and escalation processes; •Proven demonstrated ability to be a team player as well is able to work independently within the defined project, maintaining good relationship to customer, staff and other project team members; •Proven ability to establish and maintain technical and process documentation for both project implementation phase and post implementation operations. Languages Known: Speak/Write/Understand English on working and communication level is a must.
Maersk Cape Town, South Africa
Nov 13, 2018
Full Time
We are looking for a dedicated team player to join our Control Team in Cape-Town. In this role, you are expected to support the Cluster in coordinating tasks and activities related to the physical flow of our Cargo. The purpose of the role is to minimize rolling, long layovers and operational shutouts. We offer -We offer a position in a challenging and ever-changing environment in which you will gain industry knowledge, sharp communication skills and create collaboration between Operations and Customer Service. -This will equip you with the competencies required for cargo-handling roles, manage service delivery, deepen your potential and career development as well as contribute to your team's and organization's success. Key responsibilities -Actively builds strong relationships with the different Customer Service teams across the countries in a cluster/area, the Regional Operations Center and gain an understanding of their business, service needs, drivers and purpose. -Independently responsible for coordinating with internal stakeholders the cargo readiness and contingencies for the relevant shipments of the cluster and/or the ports in the cluster/area. -Drives a smooth execution of the end-to-end shipment lifecycle, by working closely with the Customer Service teams. -Proactively tracks vessel contingencies and notify the Customer Service teams of relevant deviations from the transport plan, including potential solutions or alternatives. -Owns customer's issues and engage Liner Operations Center as required to facilitate timely and effective solutions to pacify the situation and avoid unnecessary cost. -Acts as the primary (escalation) point of contact for the Customer Service teams and the Liner Operations Center. -Remains current on changes in local and foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that will come with it. -Has a full understanding of cross functional processes. -Actively seeks out and acts on continuous improvement opportunities to reduce delays to cargo and increase our vessels utilization. -Independently engages stakeholders and implements strategies to improve Customer Experience and vessel utilization. -Supports change initiatives and actively use experience and knowledge to ensure smooth implementation. -Acts as back up for the Team Leader in case of absence. -Handles escalations and ensuring these get executed. We are looking for -1 to 3 years of experience. -Bachelor Degree or equivalent, Logistics will be a plus. -Ability to bridge and navigate the organization across teams, countries and layers. -Strong analytical competencies. -Passion for Customer Service. -Constructive and focused on problem solving mindset. -Proactive nature and interested in preventing issues.
Maersk Cape Town, South Africa
Nov 13, 2018
Full Time
Reporting to the South Africa and Islands Cluster Human Resources Manager, the HRBP will act as a key business partner by driving and embedding HR strategies, providing professional HR expertise and supporting and coaching internal client groups in the Cluster, with one prime objective - delivering and adding significant value to the business. As a performance-oriented company, we strive to always recruit the best person for the job - regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. We offer A challenging and rewarding opportunity within a global leading organisation with vision, innovation and best practices, an energetic and growing organisation. You will partner with a team of talented and engaged professionals to build a high-performing organisation. You will gain substantial strategic HR planning experience, coupled with enhanced skills in managing changes, stakeholders and projects. Furthermore, you will obtain a deep understanding of the business to formulate and drive the right people strategies. Key responsibilities Build strong relationships and trust with leaders and colleagues, offer HR expertise and coaching on people issues, assist leaders to gain a better understanding of employees' needs and career aspirations. Work closely with leaders to analyze, anticipate and outline present and future organisational capabilities. Provide relevant tools and programmes to attract, develop, and retain talents. Implement HR practices on talent management, leadership development and talent acquisition to close gaps on organisation capabilities and sustain a sufficient talent pipeline to achieve business goals and further enhance long-term competitive advantage. Drive the people processes (performance, development and career) and serve as a facilitator and coach managers on performance management. Ensure the execution and delivery of HR operational activities in an effective and efficient manner. Contribute expertise to the HR community on competency enhancement. Review and benchmark the internal and external environment to improve the HR policies and initiatives thus enhancing overall business performance. We are looking for Bachelor's degree or above in Business Administration, Human Resources Management or related discipline. Higher Diploma in Human Resource Management Minimum 5 years' work experience in an HR generalist role in a global organisation, ideally with good understanding of South Africa and Islands Cluster countries labour market and practices. Solid understanding of HR fundamentals - recruitment, learning and development, compensation and benefits, employee and industrial relations, as well as local labour laws. High energy with strong desire to achieve and proven capabilities of multi-tasking and working under pressure and deadlines. Good coaching and facilitation skills. Strong abilities to build relationships and manage multiple stakeholders' interests. Reward and Remuneration experience. Excellent written and verbal communication of English. SAP knowledge an advantage.
Maersk Tangier, Morocco
Nov 12, 2018
Full Time
APM Terminals is one of the world's leading global port/terminal owners and operators with a global terminal network of more than 63 ports and terminals in 40 countries with 7 new terminal development projects and 7 expansion programs now underway. APM Terminals also manages 170 Inland Services operations in 48 countries. The company employs 23,000 professionals across a total of 68 countries spanning five continents. APM Terminals serves every major trade lane with a truly global presence, providing our customers with the most advanced terminal technology, equipment and operations in the industry. APM Terminals Medport Tangier is a greenfield project under construction, it will be the third container terminal of the Tanger Med complex APM Terminals Tangier handled 1.7 million TEUs in 2015. APM Terminals Medport Tangier will be a facility with up to 2,000 meters of quay. Our Tangier team is currently bringing people, expertise and technology together to usher in a new era in African ports for today's business world through world-class operations in the safest, most environmentally friendly manner. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region Working with partners, shareholders and other stakeholders Developing roles and responsibilities for a key terminal for APM Terminals in the region Key responsibilities Vessel Planning: -Assume responsibility for the entire Berth Planning process. -Ensure optimal DSTS deployment to maximize berth utilization in close communication with HOC, Execution manager, Planning Manager, Technical Manager, Resources Planner. -Ensure optimal berthing positions/sequences in coordination with the Yard Strategist ensuring tidal and safety restrictions are respected. -Interact closely with the shipping lines regarding additional changes after set cut-off time has passed. -Ensure a timely delivery of berth plans to internal and external stakeholders. -Ensure close collaboration with the relevant counter parts at Hub Operations Centre (HOC) and the Global Stowage Planners. -Play as key contact of the terminal at HOC premises if/when relocated. -Handle Port Authority berth requests in close coordination with execution manager. -Keep the berth systems updated. -Monitor and update berthing and sailing times of operated vessels based on operations development and assess the impact on the berth sequence. -Maintain a continuous improvement mindset by actively seeking ways to reduce wastes in operations through a better planning. -Work hand in hand with other sections of the operations to achieve the department wide goals. -Act as an active member of the HOC and actively collaborate with all functions therein to ensure smooth berth planning and execution. We are looking for -Masters degree in relevant fields (Management, Commercial, Applied Economics, Industrial, statistics, business administration or alike) -Requires a high level of planning and organizational skills. -Requires the ability to maintain high level quality of work under pressure -Requires advanced computer skills -High level of integrity and able to collaborate effectively in a dynamic environment -Proven demonstrated ability to be a team player and is able to work independently within the defined project, maintaining good relationship to customer, staff and other project team members. -Must have good analytical skills to be able to provide solutions to issues/exception in a relatively short timeframe -Requires advanced level of verbal and written communications skills in English, Spanish is an advantage
Maersk Algiers, Algeria
Nov 12, 2018
Full Time
Do you want to be a part of undisputed leader of liner shipping? Seago Line is looking for dedicated, enthusiastic Customer service Client Executive to join our team in Algeria and lead our drive for continuous improvement. Role is located in Oran We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for •Ambition to make a career in logistics sector (Customer service and sales) University degree 2 - 3 years of relevant experience Excellent level of English Computer skills •Excellent communication skills
Maersk Tunis, Tunisia
Nov 11, 2018
Full Time
Do you want to be a part of undisputed leader of liner shipping? Seago Line is looking for dedicated, enthusiastic Customer Experience Agent to join our team in Tunis and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for Ambition to make a career in logistics sector (Customer service and sales) University degree candidates with minimum year and half relevant experience Excellent level of English Computer skills •Excellent communication skills
Maersk Port Louis, Mauritius
Nov 08, 2018
Full Time
We are looking for an enthusiastic individual with solid experience in Customs brokering to join our Customer Service Team. Reporting to the Supply Chain Customer Service Supervisor, this role will be responsible to deliver a superior Customer experience. Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly. Closely collaborate with other teams. We offer -We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous development across a world class organization. -It is up to you to use this occasion for professional and personal development and to build an attractive career within an ambitious environment with a lot of future international career opportunities. -This is a thrilling opportunity for professional development in a field of shipping and transport. Key responsibilities -Service excellence. -Accountable for delivering a second to none service, according to company standards. -Ensure that customers are handled in a professional manner. -Legal compliance related to Customs regulations and AEO obligations. We are looking for -Deep expertise and Knowledge about customs regulations. -Very organized, proactive and dynamic. -Prioritization capabilities. -Stakeholder Management.
Maersk Cape Town, South Africa
Nov 08, 2018
Full Time
We are looking for our new Contract Analyst to be part of Maersk's ambitious Procurement Team based in Cape Town. The team is responsible for managing agreements and suppliers for Maersk across Africa. This is an opportunity to get exposure on contracts, systems and commercial initiatives as the Team is responsible for 500+ suppliers in 40+ countries across the continent. We offer Knowledge beyond borders, in Maersk, we believe in an environment that focuses on individual talent, skills and interests. We strive to be best in class by utilizing our access to knowledge accumulated in 100+ Maersk countries. International exposure, as part of your job you will be building relationships with stakeholders across the globe. On-the-job learning, you will be given responsibilities right from the start as we promote a steep learning curve across different functions, practices and domains. We are a dynamic, performance oriented organization with a down-to-earth attitude and approachable management culture. We live our values and build strong teams of people passionate for their job and dedicated to always change for the better. Key responsibilities Responsible for ensuring that all contracts falling under your portfolio are filled and uploaded in the system, you will be expected to: - Ensure that thorough analysis is in place to clearly illustrate demand management opportunities - Interact with a specific portfolio of vendors - Identify issues related to contracts and vendors and provide support - Escalate points for issue and risk management - Coordinate contracts overviews and contracts life cycle - Monitor vendors performance according to our SLAs/KPIs - Contribute to service optimization efforts. We are looking for - You have a least 3 years' experience handling high volume of administrative tasks (ideally confidential documents) - You are methodical, detail oriented and not afraid of tedious tasks - Your organization skills will help you to handle your daily responsibilities in the most efficient way so you can share any insights on contracts at any given time with your team - Your understanding of the overall nature of our business and your problem solver abilities will help you to gain credibility across the different Departments.
Maersk Cape Town, South Africa
Nov 08, 2018
Full Time
The role of Customer Experience Partner is to actively build strong relationships with customers, to gain an understanding of their business and deliver an excellent end to end customer experience. As part of the Customer Experience Team, you will work closely with allocated Sales representatives to increase share of wallet for existing customers and to identify opportunities to gain new business. We offer An opportunity to work in a commercial team where you will regularly engage with customers. You will be tasked with delivering a best in class service to customers. You will be part of a great team with full support to develop your skills and growth your career. Key responsibilities - Ensure consistent end to end Customer Experience delivery in line with the brand standards - Handle incoming customer services queries, issues, and exception management - Responsible for customer satisfaction and all interaction with customers - Work closely with Shared Service teams to attain effective delivery of all customer outputs - Follow up on opportunities as required & proactive customer service calls to targeted customers - Ensure all products and services are sold to the customer to maximize Safmarine profitability while promoting the Safmarine Brand in daily interactions through various channels - Focus on Simplification initiatives; promoting Standardization, Automation and Digitization - Address root causes and seek continuous improvements We are looking for - 2 years of experience required in Shipping/Logistics - Automative/Supply Chain exposure or knowledge would be a plus - A proactive and Self-Driven individual with Customer Focus, Reliability, Team Spirit and Ability to work under pressure - Problem Solving and Results Orientated mindset - High sense of Integrity.
Maersk Monrovia, Liberia
Nov 07, 2018
Full Time
***PLEASE NOTE - ONLY APPLICANTS POSSESSING LIBREIAN CITIZENSHIP OR PERMANENT RESIDENCE WILL BE CONSIDERED FOR THIS ROLE*** Svitzer is one of the world's largest towage companies, owning and operating vessels in more than 40 countries and more than 150 ports and terminals across the globe. The company is growing rapidly both organically and through acquisitions. Svitzer is a wholly-owned part of the Maersk Group. For more information about the company, please visit www.svitzer.com. The newly incorporated towage operation of Svitzer Liberia is looking to hire an Administration Assistant. Based in Monrovia, Liberia and reporting to the Port Manager, the successful applicant will provide administrative support to the Port Manager and Technical Superintendent for a fleet of 2 vessels under direct management. As an Administration Assistant you will be part of a highly engaged international team with ambitious business targets. We set the bar high for ourselves and the organization, maintaining a results driven and aggressive mind-set while striking a positive work/life balance. We pride ourselves on treating each other with respect and see our diversity as a genuine competitive advantage. We offer As an Administration Assistant you will be responsible to provide Administration support to the organisation. The position offers a unique opportunity for a pro-active and organized individual to support the management of a world-class towage operation. This position will be able to draw from a well-developed toolbox within the Global Svitzer organization, selecting and applying practices from other parts of the world and applying in a local context. A network of seasoned Specialists across various geographies are your go-to peers for sparring and consultation. The AMEA Region currently operates vessels in ports and terminals in India, Egypt, Angola, Morocco, Oman, Bahrain, Qatar and Russia and is shortlisted for large projects in other geographies. Key responsibilities Assist the Port Manager and Technical Superintendent in all administrative areas ensuring adherence to targets Maintain and foster a good, close and professional working relationship with local authorities including Immigration, Customs and Port Authorities Close and effective upkeep and administration of vessel documentation, including technical records, surveys and dockings Effective sourcing and procurement of items and stores Arrange local supply contacts and arrangements to ensure continuity within the operating budget as locally agreed Build and maintain working relationship with tug crews and agents. Assist in Audit requirements for the organisation Manage and liaise with ships agents to ensure customs clearances for any incoming spare parts or equipment is expedited Organise and manage the process for the issuing of Crew Visas Manage the local agents for meeting crews on arrival and facilitating the immigration process Organising transportation for joining and leaving crew Documentation management We are looking for Education: College Degree with Administration Focus Min 3+ Yrs of relevant experience Marine/shipping experience preferred. Personal Attributes: Excellent communication skills in English (essential) Knowledge of MS Office (proficient user in Word, Excel, Powerpoint) Ability to prioritize/attention to detail Problem Solving and Multitasking • Ethical
Maersk Tangier, Morocco
Nov 07, 2018
Full Time
Do you believe we are all here to make sure everyone has the right to come home safe? Do you want to be a part of a purpose-driven, values-led organization operating in one of the most important nerve centers of global trade? Do you wish to join a dynamic, dedicated and highly ambitious team in a challenging yet rewarding environment? APM Terminals Tangier is looking for an ambitious, passionate and seasoned HSSE leader with high interest in driving high standard HSSE performance and join APM Terminals as a place to be. As our Head of HSSE, your focus will be embedding that HSSE sits at the heart of everything we do across all business areas. Through providing strategic and dynamic leadership, you will create a continuous improvement, self-sustaining and values-led culture. Representing HSSE in operational let initiatives will also be part of your role and strong HSSE expertise and stakeholders' management is a prerequisite for success. As Head of HSSE, you will provide the leadership and direction for a high performing HSSE business partner team. The position will report to the Head of Med Hubs Portfolio and functionally to the HSSE Regional Head. Key responsibility will be collaborating with global HSSE team and functional expertise in APM Terminals HQ in respect of strategic leadership of HSSE policies, management systems, standard operating procedures and improvement initiatives. Further responsibility is ensuring compliance with current legislation, associated Codes and APMT Standards. The successful candidate must have a very sound business and commercial acumen, strong leadership and influencing skills. Strong passion for driving performance through people by being outside offices' environment. Interpersonal skills and natural drive for seeking constant improvement are also vital for the role. We offer The successful candidate will be part of a dynamic, developing and innovative organization, which offers real opportunities for personal development and in depth insights into the operation of a modern container terminal. You will be part of a collaborative & ambitious team and will gain significant exposure and experience to further build career opportunities with the global organization of Maersk T&L. Working hours: Administrative hours Start date: as soon as possible. Key responsibilities Your key responsibilities will be as the following: - Collaborate with the Business Partner community (Leadership Team) to co-create an HSSE vision, strategy and improvement plan, considering the regulatory framework, risk profile, compliance level and business drivers. - Challenging and supporting business decisions with analytical rigor, insights and judgments to ensure HSSE perspectives are regarded when decisions are made. - Acting as a catalyst between the Business and HSSE so there is synchronized thinking and an understanding of each other's' information requirements, challenges and priorities. - Locally & globally collaborating with specialist teams to develop a culture of personnel safety, provide feedback & help to identify continuous improvement opportunities. - Provide a framework within which performance against the HSSE agenda can be monitored, awareness can be raised on risks to the business, support and traction can be obtained for resolution of issues via quantitative and qualitative HSSE leading and lagging data. - Ensure execution of the strategy and vision of the Business Unit, with a special focus on contractors' management, risk management, incidents investigation and assurance programs at a tactical level. - Build a strong team by attracting & retaining talent, leading and coaching the team to deliver through a business partnering model fostering interdepartmental collaboration. We are looking for Skills and Abilities Required in Position - Leadership : Ability to collaborate and to empower others to take action. Develops and inspires others to accomplish set goals & encourages high standards of performance. Commands attention and leads by personal example. Lead others through change and positively challenges all levels to alter behaviours and beliefs. - Creativity & Improvement Mindset : Demonstrates creativity and communicates new insight and ideas...thinks out of the box, demonstrating great drive to achieve high levels of performance by innovation. - Communication and collaboration : Keeps people informed; shares knowledge, ideas and information openly within the organization. Facilitates open communication as a key cultural driver across functional departments. Able to influence a great variety of stakeholders towards a common Business benefit. Experience/language skills required - HSSE leader with NEBOSH Diploma qualification (or equivalent), preferably CMIOSH. - Bachelor degree in management is required or equivalent. - 8 to 10 years' work experience in HSSE roles with a minimum of 5 years' leadership experience in a similar position. - Working language is English, ability to communicate verbally in Arabic and French is an advantage.