Maersk

63 job(s) at Maersk

Maersk Conakry, Guinea
Nov 16, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). "With a combined market share of 40% between our two brands Maersk Line and Safmarine, we are the leader of containerized ocean transportation in Northern West Africa cluster composed of seven countries: Cape Verde Islands, Gambia, Guinea, Guinea-Bissau, Mali, Mauritania and Senegal. Our success in this market is largely due to the highly-skilled, dynamic, winning team we have in our agencies in each of these locations. Our culture focuses on learning and empowerment of our employees to ensure their personal development and the growth of our organization. If you work well with others, have a can-do attitude, and the ambition and passion to excel, Maersk can offer you the perfect opportunity to build a long term and varied career in an international environment. " We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Monrovia, Liberia
Nov 14, 2019
Full Time
The Maersk internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English
Maersk Cairo, Egypt
Nov 13, 2019
Full Time
Sealand is looking for an enthusiastic and dedicated Commercial Feedering Support to join the dynamic team in Cairo. We offer Global opportunities. When you join Sealand Med & Europe; you will find that the world is your workplace. You will work in a cultural diverse, stimulating environment, surrounded by new ideas. In this position you will have the opportunity to acquire skills and knowledge in the following areas: Customer Service & Sales related systems Exposure to multinational environment/culture. Room for growth and development. Enhancing personal skills. Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations. Team work, cross-functional management, & cross-cultural management. Key responsibilities Communications with customer being the front line of the commercial feedering customers. Act as focal point of contact for the customers assigned to you and to be fully responsible for their satisfaction. Offer excel level of service to the customers with the aim of achieving long term business retention. Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates. Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices. Administer back-office functions of the commercial feedering team in Copenhagen. Proactively solve & prevent any issues may affect service delivery. Execute assigned tasks and all other necessary systems update correctly and timely. Understand and be familiar with local objective and KPIs and act in line with set targets. Monitor agreed service levels and identify root cause when targets are not met. Ensure proper follow up on all outstanding debts and pursue collection for Freight Outstanding. Maintain strict follow-up and ensure that outstanding stays within the global guidelines as per set KPIs Ensure to attend call from all internal & external customers and provide timely response of mail queries Be prepared to assist and/or perform tasks/work other than described in this job description To always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values. We are looking for An excellent team player Able to work under pressure Well organized, efficient and effective Strong interpersonal and communication skills Actively seek for continuous improvement Positive mind set Fresh graduate Finance work experience will be an advantage Strong process oriented approach to work and excellent attention to detail. Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision • Excellent Written and Verbal skills with people at all levels across the organisation in English.
Maersk Monrovia, Liberia
Nov 12, 2019
Full Time
The role of the Customer Service Agent is to own and manage the experience of Customers in all transactions at the Counter. The Counter Agent is also expected to identify and bring forward opportunities for improvement of customer experience and efficiency in the processes at the Counter, in compliance with all company procedures and regulatory requirements. We offer -An international, open and engaging working environment. -Experience a truly value and team-based leadership. -The chance to work alongside a dynamic and motivated team of Customer Service. -A role with plenty of room to create your own impact. -The opportunity to manage a portfolio of customers with responsibility for the end-to-end shipping process, from quoting to delivery of the cargo at destination. Key responsibilities -Administers the release of documents and cargo. -Ensures Counter services are delivered to customers as promised and/or proactively keep them informed of relevant deviations including proposal of solutions or alternatives. -Continuously explore avenues for service improvements and how we can increase efficiency or increase our customers' experience. -Be the primary point of contact for Customers and forwarders for Counter requests and ensure they feel pleased, cared for and trusted in all their interactions with Maersk. -Ensure Customers information are always up to date in our records and collect missing details when needed. -Act as a link between customers and internal stakeholders to ensure high standards of service in line with their expectations. -Proactively seek feedback from customers on issues they have faced with Maersk and work actively with team to ensure such issues aren't repeated. -Pull and analyze MQ reports on counter turn time and take measures with relevant stakeholders to ensure improvement of the lead time. -Proactively promote and drive awareness and utilization of Maersk E-Com tools self-service channels. -Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values. We are looking for -Bachelor degree -2-3 years' experience in Customer Service or Customer facing role -Good communication skills -Problem solving skills with focus customer satisfaction and attention to details -Self-motivated, Team player, Good organizational skills with understanding of prioritization. -Knowledge of Microsoft Office - Word, Excel, PowerPoint.
Maersk Cape Town, South Africa
Nov 12, 2019
Full Time
The position is preferably based in Cape Town however candidates based in Johannesburg are also welcome to apply. The incumbent of this role will be jointly responsible with the Trade Finance product specialist for designing the sales methodology and processes to sell the joint offering of containers & Trade Finance product to existing & potential new customers. The incumbent will be responsible for building and converting a healthy sales pipeline in line with the business build plan. Overall responsible for execution, delivery and issue resolution and any other customer facing activity. The Country Sales Lead should successfully balance customer satisfaction and profitable business growth. We offer -A significant and strategic role in an area where you will utilize your expertise to drive business decisions aimed at maximizing value creation. -Through your day-to-day leadership and work, you will gain an in-depth understanding of trade financial management from a leadership perspective, sharpen your commercial acumen and enhance your stakeholder management skills. -In addition, you will have visibility and exposure in the area leadership and regional and global community for future career development within the Maersk Group. Key responsibilities -Overall responsible for meeting the sales business plan for South Africa for trade finance (Trade Finance). -Formulate and execute a clear and effective sales strategy and direction. -Shall have the responsibility to direct and manage all activities and resources in the country to achieve the strategic goals and objectives of the entity. -Deliver the integrated (Trade Finance & shipping) sales pitch. -Ensure comprehensive customer coverage; align sales efforts with the commercial strategy. -Lead customer visits to explain the new product, benefits and process flow. -Close the deals with customers. -Grow the business in line with the plan. -Responsible for Business as Usual and customer experience for each new deal. -Build and maintain a healthy customer pipeline. -Be an ambassador for the product and the company for all customer facing activities. -Responsible for overall revenue, volume and customer satisfaction. -Coach, lead and develop direct report(s) and others, working closely with teams and individuals to identify and improve competency gaps and devise objectives and development plans. -Help to develop sales collateral needed to make successful customer pitches. -Remaining abreast of compliance with the relevant regulatory requirements. We are looking for -10-15 experience in financial services sales function. Must be experienced in selling Trade Finance products to customers. -Managerial / team handling experience. -Strong hold on regulations as it pertains to Financial services products (AML, KYC, Fraud prevention, Internal controls etc.). -Strong sales /customer communication skills. -Strong market knowledge of trade finance and understanding of customer pain points. -Self-driven, results-oriented with a proven track record in sales and leadership. -Master negotiator; strong networking skills. -Multiple internal and external stakeholder management experience is a must . -Knowledge on how new age start-ups run - Disruption, digital revolution, Scrum etc.
Maersk Cape Town, South Africa
Nov 12, 2019
Full Time
Do you want to work on strategic procurement projects in Africa delivering tangible and significant value to the business, and have a proven track record within consulting, procurement or another strategic function? We offer A unique opportunity for personal and professional development in a team of 14 professionals managing a portfolio of ~1.2 bn USD per year A procurement career while building a strong platform for future leadership roles within Maersk Accountability and opportunity to deliver impact regardless of tenure Senior management exposure from day one Ability to get familiarized working in and with Africa, while being exposed to global operations and creating global impact A fast-paced and dynamic environment with a distinct respect for the individual An international team with likeminded young top performers Diverse project portfolio and ability to see end-to-end procurement cycle Key responsibilities • Working as a Procurement Manager you will be responsible for a portfolio, e.g. a sub-region of Africa spanning multiple countries and categories (terminals, authorities, depots, equipment maintenance and repair, etc.) Driving your own work module independently, while being part of a team Solving problems in a structured and analytical manner Conducting tenders and negotiations independently Managing internal and external stakeholder relations We are looking for Experienced candidates with a background in either procurement, management consulting, or other strategic function with a proven track record: Outstanding professional performance Strategic mind-set and an ability to create seamless and creative solutions to challenging goals Strong personal impact with excellent communication and interpersonal skills Ability to work across functions and disciplines and engage with suppliers and internal stakeholders Strong independent drive to achieve success in your work Aptitude for leadership and inspiring others to excel Knowledge of French and/or Portuguese is a benefit but not a requirement. Extensive travel within Africa is expected and required in this role; approximately 1 week per month.
Maersk Cape Town, South Africa
Nov 12, 2019
Full Time
The position is preferably based in Cape Town however candidates based in Johannesburg are also welcome to apply. The incumbent of this role will be responsible to sell Trade Finance products to existing & potential new customers. He/She is expected to build and convert a healthy sales pipeline in line with the business build plan. Overall responsible for execution, delivery and issue resolution and any other customer facing activity. He/She should successfully balance customer satisfaction and profitable business growth. We offer -A significant and strategic role in an area where you will utilize your expertise to drive business decisions aimed at maximizing value creation. -Through your day-to-day leadership and work, you will gain an in-depth understanding of trade financial management from a leadership perspective, sharpen your commercial acumen and enhance your stakeholder management skills. -In addition, you will have visibility and exposure in the area leadership and regional and global community for future career development within the Maersk Group. Key responsibilities -Overall responsible for meeting the given sales business plan for South Africa for trade finance -Deliver the integrated Trade Finance sales pitch -Develop new and profitable Trade Finance business from assigned geographical territories/Industry segments. -Achieve established annual sales revenues; asset growth; new business development and referral targets. -Use Sales Force tools to effectively document pre-call, sales call and maintain pipeline of opportunities. -Collaborate effectively with key working partners such as credit, liner sales, product, compliance, etc. -Ensure comprehensive customer coverage; align sales efforts with the commercial strategy -Arrange and execute customer visits to explain the new product, benefits and process flow -Close the deals with customers -Grow the business in line with the business build plan -Build and maintain a healthy customer pipeline -Be an ambassador for the product and the company for all customer facing activities -Help to develop sales collateral needed to make successful customer pitches. We are looking for -5-10 years of experience in financial services sales function -Must be experienced in selling Trade Finance (i.e. commodity trade finance or regular trade finance) -Strong sales /customer communication skills -Strong market knowledge of trade finance and understanding of customer pain points regarding TF / documentation services -Self-driven, results-oriented with a proven track record in sales and leadership. -Able to multi-task and eager to learn and add on new responsibilities -Master negotiator; strong networking skills -Knowledge/interest on how new age start-ups - disruption, digital revolution, Scrum etc. is a plus. -Multiple internal and external stakeholder management experience is a must
Maersk Cape Town, South Africa
Nov 12, 2019
Full Time
This is an opportunity to be in a pool of candidates, in contact with us ahead of future openings. When a vacancy opens up we can discuss your interest in the specific role, and analyze your suitability. In the meantime, once you apply, we will send you assessments to complete, so that you are ready for when the opportunity comes along! While this is an ongoing process, bear with us. Be assured you will hear from a recruiter after completing assessments. As soon as the opportunity to have a graduate in the team arises we will discuss next steps with you. At Maersk, we believe that passion drives your career while experiences shape it. No matter your dreams and ambitions, Maersk offers exciting opportunities in a truly international working environment. We offer When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. The chance to learn on the go and at the same time have an impact on your environment. The opportunity to build on your skills and knowledge to design an amazing career path within our organization. Key responsibilities Throughout our Commercial roles, for example, Customer Service, Sales Representative; Operations roles, like Cargo Coordinator, Equipment Operator; or the usual Business Functions, such as Finance Analyst, HR Analyst your responsibilities would be: - Develop, monitor, improve, and benchmark systems and processes; - Manage and develop relationships with relevant internal and external stakeholders within geographical scope through fostering close interactions; - Execute tasks as per job responsibilities. We are looking for - Recent Graduates with Maritime, Transport or Logistics-related degree, - Self-motivated, energetic and a team player; - Excellent command of written and spoken English; - Ability to learn on the go and a curious mind-set; - Passion for the industry.
Maersk Cairo, Egypt
Nov 06, 2019
Full Time
Maersk is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Supply Chain Associate" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities responsible for supply chain management (SCM),and the management of the flow of goods. This includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Owns all SCM Operations activities under file management for the customers under purview Key Activities include: All file management activities post booking Documentation System Updates Operational finance Proactive communication with customer service in case of exceptions Supporting Customer Service in customer query resolution and exception handling Improve Customer Satisfaction via driving operation excellence and improving managing customer expectation Meeting client specific KPIs without any failure Reducing cost for trucking costs, eliminating BL amendments to avoid manifest fees. Following up on outstanding payments regularly and ensure invoices are sent on time to clients, also reporting late payments to clients in order to avoid any late settlement of invoices Sending complete invoicing requests to FACT team on time Document dispatch for clients and management We are looking for Minimum of 3 years of experience in logistics industry preferable with a shipping line or freight forwarder Be system-minded and willing to learn new systems industry preferable with a shipping line or freight forwarder University degree Good communication of written and spoken English is instrumental Highly motivated and able efficiently to deliver on time every time Excellent communication and interpersonal skills •Excellent command of written and spoken English
Maersk Lagos, Nigeria
Nov 01, 2019
Full Time
At APM Terminals, we are a team of over 22,000 employees spread across more than 58countries and 5 continents united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You'll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM terminals, the world is your workplace We offer This position offers career development, exposure to multinational systems and process as well as an outstanding opportunity to join a professional team at APM Terminals and contribute to the success of the organization Key responsibilities Prepares and maintains organizational structures, including Job Analysis, Job Classification and Job grading. Reviews salary recommendations (merit, equity, promotion) and provides explanations in support of those recommendations. In addition, monitor organisation's salary structure and benefits; administer Incentive Programmes, and balance cost control with the need to attract and retain staff. Researches and analyses competitor's salary rates and benefits. Develops and implements competitive benefit packages and remuneration strategy, in alignment with market remuneration conditions and industry benchmarks; ensuring they are in line with legal requirements. Administers the various compensation programs in the Company, including base pay and total compensation. Manages classification of internal positions in accordance with the Mercer job evaluation process and company procedure. Participates in the development and implementation of Manuals, Policies and Procedures. Manages the administration of Welfare programmes, such as Pension, Medical schemes, NSITF and ensures budget compliance. We are looking for Requires a university degree in Human Resources, Personnel Management, Social Sciences or in other disciplines such as Statistics, Economics, Accounting, Public Administration, and Business Administration. Requires at least four to six years of being responsible for compensation, welfare and benefits within an organization. At least two years of management / supervisory experience will be an added advantage. Must be proficient in the use of payroll system (SAP, Human Manager, IFS) Must have worked in a multinational organization for at least 3 years. Must have working knowledge of advanced excel and salary applications. Must be familiar with Best practices in the professional field of Human Resources. Requires ability to communicate in English, both verbally and written. Considerable drive and interest in performance management and improvement processes, for the optimization of company performance and employee development. Self-starting, taking initiatives to influence events to achieve goals. Well-organised, timely, and persistent. Effective teamwork - inside and outside own organisation and authority lines. Possess empathy, personal tact, cultural understanding, and strong Communication, Presentation and People skills.
Maersk Nairobi, Kenya
Nov 01, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Kampala, Uganda
Nov 01, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Nairobi, Kenya
Nov 01, 2019
Full Time
Do you want to join an industry with a profound impact on the lives of millions of people globally? If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment. Is this how you imagine the next step in your global career? We offer A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry Build your knowledge from working with world-class experts within the shipping and business fields Build a global network that you can leverage in your future interactions to enable collaboration and career Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges Become part of a diverse team where we play to win and 'we' always comes before 'I'. Key responsibilities Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade You will be the face of the company in front of customers while handling their queries & issues Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sales promotion campaigns Ensure all relevant products and services are proposed to the customer to maximise Maersk profitability Promote the Maersk Brand in daily interactions through various channels and agreed media Manage sales pipeline, segmentation and accurate forecasting Prepare and submit weekly and monthly report to Management Develop strong understanding of customers' business drivers, needs and requirements. We are looking for Bachelor Degree Previous experience in shipping/logistics 2-3 years of Customs/Delivery experience Team player Self-driven and goal-oriented Able to work under pressure Strong interpersonal and communication skills Customer focused, proactive and Commercial career orientation Strong desire to pursue a long-term career in transport and logistics An excellent command of spoken and written English.
Maersk Cape Town, South Africa
Nov 01, 2019
Full Time
Are you interested in becoming a Capacity Operator in the Africa Operations Team, covering one of the most dynamic Regions and offering you untold opportunities and vast potential to learn and grow? Do you have a passion for Operations and driving performance? Then you might be our next Capacity Operator. This is an exciting opportunity to be part of a diverse, high performing, energetic and passionate team. The Africa Operations Cluster promotes individual autonomy and decision making. As a Capacity Operator you will be responsible for the execution of efficient and effective operations at the lowest possible cost, as well as vessel utilization for a defined number of services. We offer -This position offers you a hands-on learning opportunity to play a leading role in the Africa LOC with good potential to grow in an organization which is going through cutting edge business transformations. -You will become part of an energetic, inspiring, ambitious and high performing Team. -You will be responsible for driving service delivery and cost optimisation in collaboration with commercial and operational teams. -You will have the opportunity to understand, work with, and improve the most dynamic network in Maersk. -Exposure to numerous cultures and stakeholders across the African continent, as well as globally, on a daily basis at varying levels from Supervisor to CEO. Key responsibilities -Ensure all your vessels sail full on twenty foot equivalent units. -Monitor bookings and optimize space by adjusting allocation between load ports, regions as well as ad hoc route adjustments. -Adjust cargo loading (rolling, re-routing) in conjunction with UTM. -Manage local allocations in coordination with the region. -Optimize usage of space on all mother vessels and feeders. -Participate in and coordinate new deployments and work on capacity for long-term or short-term deployment. -Optimize the overall utilization of all services while creating optimal allocation adjustments between load ports, services, and ad hoc route adjustments. -Execute all cargo loadings (rolling, re-routing) in conjunction with UTM. -Identify and suggest continuous improvement possibilities in the ways of working as well as cost reductions through the SmartOPS process within the team. -Drive optimisation of the network with focus on cost and service delivery through cross functional collaboration. -Own and drive effective daily allocation, coordination and communication. -Own and drive operational contingency plans. -Deliver cost savings and drive a cost leadership mindset. -Challenge and improve global standards. -Ensure timely and accurate communication with all stakeholders including other shipping lines. We are looking for -A bachelor's degree is preferred. -Be a self-starter with a drive for results. -Operate with a sense of urgency. -Have strong stakeholder management and communication skills. -Work well in a high pressure and fast paced environment. -Ability to make decisions under pressure. -Customer focused. -Have a continuous improvement mind-set. -Ability to impact without direct authority. -Be proficient in English (written and verbal).
Maersk Monrovia, Liberia
Oct 31, 2019
Full Time
The Svitzer Group seeks to employ an experienced Marine Services Towage Operations Port Captain to manage two Tug Boats in the Freeport of Monrovia. This successful candidate will hold a Master's STCW II/2 CoC with operational harbour towage (bow to bow) and ASD propulsion unit experience not negotiable. In co-operation with the Svitzer Port Engineer you will ensure the day to day operational management and support of the fleet of 2 Tug Boats, their crew and a small onshore office based in the Port Terminal. When required by unforseen circumstances, you must have the capacity to, and will be required to, take command of a Tug Boat as Master and command and handle the ASD Vessel for Towage operations. The role requires an independent thinking, innovative leader to take ownership of operations and ensure that safety, operational excellence and good client and authority relationships are realised. Svitzer is a non-integrated Business Unit of the Transport and Logistics Division of the MAERSK GROUP. Please use this websites APPLY facility to submit your application. Emailed applications cannot be attended to We offer Internationally competitive employment terms including accommodation, transport and excellent medical insurance. This position offers the right candidate an opportunity to join an ambitious, international and growth focused global industry leader with the possibility of continuous professional and personal development, both within Svitzer and the Maersk Group. Svitzer is a global industry leader and you will play a key role in ensuring that this Svitzer business hits its' financial targets and a return above cost of capital. Reporting to the Cluster Manager , you will be supported by Towage Operations Management specialists in the AMEA Regional Office in Dubai, UAE where a lean and flat structure as well as the mindset of autonomy creates a performance driven culture with significant independence to impact the position and ultimately the performance of our company. A worldwide network of 100+ seasoned Port Captains and Operations Managers across various geographies are your go-to peers for sparring and benchmarking. The AMEA Region currently operates vessels in ports and terminals in India, Egypt, Angola, Cabinda, Oman, Bahrain, Qatar, Bangladesh, Russia and Morocco - and is shortlisted for large projects is other geographies. Our global Head Quarters in Copenhagen provides expert oversight, coordination and executive level intervention across the 40+ countries in which Svitzer operates - ensuring that you have high level support and diverse opportunities for your next career step in global towage. The role requires regular travel, often at short notice. Key responsibilities Plan, execute and evaluate business and operational strategies to maximize the value of Svitzer's business in the assigned geography and operations. Leverage, facilitate and prioritise the Maersk Transport & Logistics Division's Business Units (APM Terminals and Maersk Line) cooperation to secure new revenue streams and integrated deals where appropriate. Lead and manage an engaged Vessel Crew, developing performing staff and supporting and initiating fair consequences for those who are not. Continuously drive operational excellence and customer focused solutions in terms of timely, reliable and safe service. Develop and maintain excellent relationships with customers and other Port stakeholders and authorities. Promote an unrivalled security and safety environment in the Svitzer organization, making Safety and Security a competitive advantage for Svitzer ("Do it Safely or Not at All"). Promote an industry-leading safety culture and ensure adherence to all safety procedures and policies. Ensure adherence to all regional operational procedures and work practices Ensure that all employees of the company you lead understand and adhere to Svitzer guidelines, authorities and policies. Drive cost efficiency in all administrative and operational expenditure. Ensure adherence to all legal and regulatory requirements for the local operation, in co-operation with AMEA Region Legal Counsel and Regional Functional specialists. Ensure that vessels are manned and equipped according to legal requirements and Svitzer standards for relevant operational activities. We are looking for A seasoned marine services general manager with a proven record of successful management of operations servicing the Harbour Towage industry. MUST be in possession of a valid Masters CoC and be an experienced Tug Master with specific experience on ASD tugs in the Harbour Towage environment. Ability to influence and engage. An organiser Nuanced and effective stakeholder management up to national Port authorities and Client's Senior to Executive management level. Basic financial management knowledge Proven experience in Project Management analytical skills, structured and data driven Excellent verbal and written English communication skills and the capability to deal with people at a broad range of levels. High level of professionalism, honesty and integrity Excellent organisational, time management and planning skills The ability to think conceptually while managing the detail • Strong understanding of change management and the ability to work effectively in a matrix structure
Maersk Lagos, Nigeria
Oct 30, 2019
Full Time
Maersk Nigeria is looking for a seasoned Customer service professional to join our team in Lagos. He/she will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization Key responsibilities Have more Customer's business Acumen and ability to know what factors drives the decision making. Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives. Together with One team, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. Be fully responsible for customer satisfaction across Maersk product offering (own customers). Willingness to go the extra mile towards the customers & with focus on providing solutions. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders We are looking for Minimum BSc or Masters Degree /MBA in any business related course Minimum 5 years customer service or logistics & services experience. Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills. Passion for Customer Service. Pro-active person with a service-oriented mindset. Dedicated, Decisive and result orientated with a can-do attitude. Likes to get it right the first time, find root cause of issues, and can look ahead to avoid issues from happening. Able to work under pressure while keeping quality in focus. Comfortable with Change Management and capable of delivering high quality before, during and after transformation. Good process understanding and digital proficiency. Well organized, efficient and effective. An excellent team player. Good moral compass and ability to work the Company's values. • Fluent in English (written and oral)
Maersk Tangiers, Morocco
Oct 30, 2019
Full Time
***PLEASE NOTE - ONLY APPLICANTS POSSESSING MOROCCAN CITIZENSHIP OR HOLDING AN EXISTING RIGHT TO WORK IN MOROCCO WILL BE CONSIDERED FOR THIS ROLE*** The Svitzer Group has been awarded a 20-year contract to provide Harbour Towage Marine Services to the Tanger Med 2 Port in Morocco. Svitzer Tanger Med 2 has multiple positions for TUG BOAT CAPTAINS / MASTERS to command the four ASD (azimuth stern drive) 80T Bollard Pull Rastar 2900 Tugs in the Tanger Med 2 port. Please apply using the online "APPLY" function OR submit your application and CV to: Svitzer_AMEA_Regional_Crewing@svitzer.com with Subject line "Master - Tanger Med 2" We offer This position offers the right candidate an opportunity to join an ambitious, international and growth focused global industry leader with the possibility of continuous professional and personal development. Svitzer is a global industry leader in Towage and provides services to Energy Terminals, Port and Harbours around the world. The AMEA Region of Svitzer currently operates vessels in ports and terminals in India, Egypt, Angola, Oman, Bahrain, Qatar, Bangladesh, Liberia and Russia. Svitzer is a non-integrated Business Unit of the Transport and Logistics Division of the Maersk Group, and is one of the world's largest towage companies owning and operating vessels in more than 40 countries and more than 150 ports and terminals across the globe. The company is growing rapidly both organically and through acquisitions. Svitzer is a wholly-owned part of the Maersk Group. For more information about the company, please visit www.svitzer.com. Key responsibilities GENERAL Reports To: Svitzer Port Manager. In his/her absence to Svitzer Technical Superintendent. It is the responsibility of the Tug Master to command, manage and ensure the safe and effective operation of the Vessel in accordance with: Relevant International Legislation and National Law. Industry accepted Standards & Practices. Client and Company Requirements and Expectations. Client and Company HSSE-Q Policies and Procedures The Tug Master has overriding authority to take required action considered necessary for the safety of life, the Vessel or for the protection of the environment. KEY RESPONSIBILITIES Navigation, Vessel and Crew Management - On receiving/being relieved of command of the Vessel complete Handover and conduct an Inspection of the Vessel as required. - The Tug Master is at all times and under all circumstances solely responsible for the safe navigation and operation of the Vessel utilising: Radar, Depth finding equipment, Charts and GPS, Navigation Aids, Magnetic and Gyro Compass, Radio and Communication devices, Watch-keeping and observation - Plan and manage deployment and response of all Vessel and Crew resources to emergencies affecting life, assets and the environment. - Act as Vessel manager and coordinate the assignment of Crew as required for operations, the provision of stores and ensuring readiness for operations. - The Tug Master must read and familiarise him/herself with all existing Company Rules, Regulations, Policies and Procedures (RRPP) and updates. - Ensure that the Vessel and all personnel, crew and any visitors/passengers, adhere to RRPP applying to the safe operation of the Vessel - Schedule and assign watch-keeping dutie - ensure that required PPE is worn at all times - Institute a bridge "Night Order Book". - Issue "Standing Orders" on joining a vessel. Ensure that the Vessels: - Watertight integrity and stability is maintained (including small boats). - Emergency steering is regularly tested. - Navigation charts and publications are updated and corrected - Equipment is maintained to the technical standards required by the Company. Manage, plan, action and report in accordance with the RRPP: - Fire and boat drills at specified intervals. - Emergency exercises at specified intervals. - Shipboard safety meetings held at specified intervals. - The formal communication to Crew of any changes to RRPP Familiarisation, Training and development of Vessel's Crew with specific responsibility: - Manage onboarding training and familiarisation as required by the RRPP and Company Training Plan. - Ensure that training records are properly completed. - Ensure that Crew Training Books are inspected, completed and maintained. Management of Vessel's Crew with specific responsibility: - Manage the performance of Officers and Ratings to ensure compliance with RRPP and safe operations. - Report and record the performance and competency of Officers and Ratings, both as part of regular Performance Reviews and when relevant e.g. immediately following serious sub-standard performance. - Report Crew misconduct and where required participate in Disciplinary proceedings Towage Operations, Berthing and Mooring - Plan and conduct safe Towage operations, taking into account Vessel capabilities and limitations, safe working practices and operational parameters and circumstances. Maintenance and Repair - Ensure that necessary and adequate maintenance and repairs to Hull and Machinery are carried out to ensure maintenance of watertight integrity and machinery reliability is maintained. - Supervise and direct Officers and Ratings to conduct all required inspection, care, and maintenance and repair tasks including cleaning, protective coating, painting, lubrication, We are looking for CERTIFICATION: Capitaine au long cours STCW Master II/2 preferred / STCW Master II/3 Note: Vessels are <500 GT EXPERIENCE Handling of Tug Boats Languages: English - French fluency NATIONALITY / CITIZENSHIP Moroccan / Morrocan Permanent Resident only
Maersk Tema, Ghana
Oct 29, 2019
Full Time
Maersk Ghana is looking to hire a SCM Customer CARE Manager to join or team, He/she will be responsible to Deliver a superior Customer experience to SCM customers, proactively identify issues and mitigate them ensuring they are resolved quickly, Coach motivate and build a high performing team, Lead by example, inspire and energize their team, Closely collaborate with other teams within and across Area/DOC, actively build strong relationships with customers We offer We offer you exciting opportunities to work with a variety of Supply Chain Management Customers at the mega-carrier company-Maersk. International and challenging working environment which enhance your capabilities Exposure to multinational environment/culture. Enhancing personal skills. Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations. Team work, cross-functional management, & cross-cultural management. Successful candidate will also be exposed to new tools that enhance collaboration across the globe and an understanding of creating sustainable value for customers. Key responsibilities Coaching and lead managers / team leaders Drive transformations and change management projects in the CSO. Ensuring team adheres to the standard process and customer specific IOP's and monitors respective KPI's. Support onboarding of new team members Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions Own customer experience. Lead the team to achieve best-in-class Customer Service We are looking for Minimum Bachelor's degree in Logistics or Business-related field Minimum 5 years' experience in a similar role or shipping/logistics industry broadly Experience in Freight Forwarding or Supply Chain Management would be an added advantage Supply Chain Management Business understanding Must have a Customer Centric and Proactive Mindset Fluent in English both written and verbal communication. MS office - especially MS Excel, Word, Outlook and PowerPoint Possess presentation skills (able to highlight challenges and possibilities to stakeholders proactively) Good in problem solving skill with an open mind to go the extra mile. Proven ability to manage changes and innovate A team player while taking responsibility for team and own performance An effective time manager who is able to under little or no supervision
Maersk Soyo, Angola
Oct 28, 2019
Full Time
Preference will be given to Angolan nationals in accordance to our localization plan. Svitzer Angola Lda. requires an innovative supply chain professional to take ownership of the end-to-end procurement and logistics support for its fleet of 11 vessels. Based in Soyo, Angola and reporting to the Technical Manager, this position will suit an experienced Supply chain professional with an international mind-set. The role requires excellent sourcing skills, good negotiation capabilities, process driven approach and team driven mindset.We operate a lean and flat organisational structure with a mind-set of autonomy creating a performance driven culture that allows you significant independence to impact the value of your position and ultimately the performance of our company. You will be supported in your tasks by the existing Angola operations team as well as the Svitzer MEA (Middle East and Africa) Regional Procurement Team based in Dubai, UAE. A network of experienced procurement and logistics colleagues across various geographies within the Region are your go-to peers for sparring and mutual guidance. The MEA Region currently operates vessels in ports and terminals in India, Egypt, Angola, Oman, Bahrain, Qatar, Bangladesh and Morocco and is shortlisted for large projects in other geographies. Svitzer is a global leader in the Marine Towing Business. Svitzer is part of the Transport and Logistics Division of the Maersk Group, a Fortune 200 company. We offer This position offers the right candidate an opportunity to join an international and growth focused global industry leader with the possibility of continuous professional and personal development, within both SVITZER and the Maersk Group. We operate a lean and flat organisational structure with a mind-set of autonomy creating a performance driven culture that allows you significant independence to impact the value of your position and ultimately the performance of our company. You will be supported in your tasks by the existing Angola operations team as well as the Svitzer MEA (Middle East and Africa) Regional Procurement Team based in Dubai, UAE. A network of experienced procurement and logistics colleagues across various geographies within the Region are your go-to peers for sparring and mutual guidance. The MEA Region currently operates vessels in ports and terminals in India, Egypt, Angola, Oman, Bahrain, Qatar, Bangladesh and Morocco and is shortlisted for large projects in other geographies. A competitive salary package and benefits are to be expected for the right candidate. Key responsibilities Understand the Purchase to Pay process and drive the same in Svitzer Angola Source local and international vendors for vessel requirements Ensure timely delivery of commodities onboard vessels Custom clearance of goods received from International Locations Warehouse Management - Complete inventory management with stock control Cost leadership without compromise in qualityTrack the arrival, confirmation and goods received status of incoming shipments, and ensure that the correct amount of the product or service is receive at the appropriate time; Evaluate suppliers based on price, quality, service support, availability, reliability and selection; Review catalogs, industry and company publications, directories, websites; Responsible for placing orders after the necessary approvals; Keeps records pertaining to items purchased, costs, delivery; Resolves conflicts between vendor and SVITZER regarding product defects, shortages, and/or untimely deliveries; Liaise with authorities and freight forwarding companies to ensure the timely and low cost logistics of spares and consumables; Provide documentation and administrative support to the Operations as directed; Assist in the upkeep of the Sertica procurement and PM databases; The timely provision of Fuel Oil and Fresh Water as and when requested by all craft; The timely provision of all stores and victuals as required by all craft; Ensure all procurement is completed following Maersk Group code of business practices. We are looking for Required / Preferred Education Certification in Purchasing / Logistics Previous experience of at least 2/3 years in marine/ industrial purchasing Experience in working on a ERP Platform Warehouse management experience preferred Training and competencies Logistics experience in Angola MS Office suite Personal Attributes Fast learner, high computer literacy and self-managed. To be successful in the role requires the use of multiple Company software platforms (training is provided by Svitzer in the use of these systems). MS Office suite (excel, word, Powerpoint). Pro-active and well organized. Able to work well under pressure and highly motivated. Fluency in both written and oral English. High level of professionalism, honesty and integrity • Excellent organizational, time management and planning skills
Maersk Douala, Cameroon
Oct 26, 2019
Full Time
The Maersk Line internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English