Maersk

78 job(s) at Maersk

Maersk Libreville, Gabon
Jul 16, 2019
Full Time
Maersk Gabon is looking to hire an Associate Accountant to join our Team. He/she will be responsible to work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements - being on top of the governance, ensuring continuity in the running of the Agency company and protecting and enhancing our external reputation. Ensure that all the General Ledger accounting and Financial / Management Reporting is done in accordance with IFRS and APMM GAP. The job entails building a trusted relationship with key business stakeholders. Ensuring we use and leverage simple and standard processes, not only in the country, but throughout the Area as well. Ensuring that the testing for the specific controls for the Country is performed and reported correctly in Archer for the country and also ensuring that any risks and control deficiencies raised by GIA/BCO/GSC for the country are addressed timeously. We offer Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically. Key responsibilities Business continuity Maintain our license to operate, being a good corporate citizen and ensuring we live up to our values and standards, improve our external reputation and ensure we are living up to all statutory obligations we have in the country Be a role model for our values Ensuring effective stakeholder management with primary external stakeholders, managing unplanned visits or raids by Authorities and avoiding business disruption in the country till such time as Area, Regional or Centre support is received Ensure that all Group requirements such as signing off the Annual Sustainability Reporting, conducting Fraud Vulnerability Assessments etc are complied with Act as the entry point for Minority Shareholders Coordinate with the Area Head of Legal and Compliance on competition/anti-corruption/foreign trade controls and open legal cases if required for the Country Statutory Accounting Ensures a timely book close and in close collaboration with the GSC. Owns and provides insight into the country Financial Statements through close cooperation with the GSC. Legal and Corporate Secretarial Be accountable for the timeous preparation and distribution of the Board Meeting material for the country. The financial data will be provided by the Area GSC ATR team Engage with local authorities as needed (example: agency licenses, reporting requirements, foreign exchange control) Ensure that local documentary requirements are satisfied (example: board minutes, shareholders' authorisation) Support the Area Head of Legal and Compliance in projects and in managing any legal risks Coordinate with the Area Head of Legal and Compliance on competition/anti-corruption/foreign trade controls Ensure to keep informed of new legislation or updates to existing legislation, assess the potential impact thereof on the Line and Agency and ensure compliance of the Line and Agency therewith Perform an annual internal review as per the Regional Board Meeting template and report the findings there from to the Board of Directors Control Environment Ensure that control testing is performed by the responsible control testers and reported correctly in Archer with the required frequency for the following controls Ensure that any risks and control deficiencies raised by GIA/BCO/GSC are addressed timeously Business Finance Assist the Area Business Finance team in proactively supporting the Area Functional Leads in improving the business results Performance Management through the standard operating system (MLOS) by driving the usage of the standard MLOS reports. Good ideas and practices should be spread within the Area, region and subsequently globally Other Be an active change agent in the transformation of the Finance function, driving the adaption in the area and coordinate efforts with GSC leads and Area Ensure Cost mind-set, not limited to the costs directly controlled within the country, but also assist LOC driving the liner costs down, where appropriate Maintain an efficient working relationship with all Internal Stakeholders Ensure clarity in respect of the appropriate contact points for example, via an Escalation Matrix, to resolve vendor and customer escalations and other exception handling (example: litigation) We are looking for A financial educational background such as Master's degree in Finance, Economics, Accounting and/or a Chartered Accountancy qualification Prior proven experience (at least 3 years) in a similar function or in a consulting firm Can influence without authority Preferably experienced in working closely with offshore teams in service centres • Fluency in English and French
Maersk Douala, Cameroon
Jul 16, 2019
Full Time
The Depot Delivery Manager is a leader having full responsibility, including cost ownership, service responsibility and management of all the operational assets of the site under his responsibility, in order to deliver operations in a safe, cost effective and compliant manner. He/She will be in charge to provide the leadership and direction for the complete depot and Stevedoring activities, ensure the highest productivity in the depot and provides excellent service to all customers using the Site while maintaining a cost-efficient operation. The Depot Delivery Manager is the Leader of the depot management team and has a direct influence on the further growth and development of the Site, he/she provides input for effective strategies for operating the depot within existing opportunities and constraints. We offer -In this position, the incumbent will have an opportunity to acquire skills and knowledge in General management, Project management as well as a strong exposure to Strategy Development and Execution. Key responsibilities -Ensures a cost-efficient operation on top of current best practices. -Establishes and implements current and long-range goals, objectives, plans and policies of depot operations and expansions. -Leading role in selection, negotiation and finalization of agreements with suppliers & customers. -Responsible for execution and maintenance of service Level as appropriate. -Provides a working strategy to the IT function, supports and contributes to development in technology & systems as applicable to improve efficiencies in cost, productivity & customer service. -Participates as a key member of any steering committee for new projects, initiatives, and plays a leading role in defining project management strategies. Is responsible for timely deliverables of project plans. -Ensures compliance with HSSE policies & procedures to promote safe working practices and ensure lost time injuries are kept to a minimum. -Assist when necessary in establishing or reviewing customs and other external procedures affecting depot users. -Measures and monitors performance against critical criteria, policy and guidelines established by the company and communicates operational results to the organization (periodically). We are looking for -Minimum 3-5 years in operations management roles in container terminals and/or depots including handling negotiations with third parties. -Proven management experience from the terminal or shipping industry or alternatively related industry within transport or supply chain management. -Proven experience in cost and productivity optimization (through process optimization) as well as design and implementation of new operation procedures. -Effective negotiation and conflict resolution skills. -Good communication skills including the ability to communicate across the organization. -Excellent analytical skills. -Fluent in English and French (preferred). -Ability to provide leadership, obtain cooperation and promote a team environment to meet objectives.
Maersk Cape Town, South Africa
Jul 15, 2019
Full Time
Do you have what it takes to successfully develop your career as a Finance Business Partner at Maersk, a global industry leading company? We are looking for a high-caliber individual to join our organisation. The role is within a great team, responsible for delivering first class business partnering support to all the business through the Southern Africa countries and Islands area. We offer We offer an exciting and attractive career, in an ambitious and competitive environment with the possibility of continuous professional and personal development. Our Area Finance Team works within a fast paced, challenging and truly international atmosphere. The environment is dynamic with focus on high performance, results, and respect for our employees. This unique position will get you early empowerment and management exposure as well as make you part of an exciting industry! Key responsibilities Partnering: Work together with the management team of the assigned departments as well as across functions to improve performance in line with strategy. Transparency: Ensure high quality (i.e. comprehensive, actionable and timely) financial analysis. Product profitability: Assure that: a) monthly product PnL is of required quality; b) product profitability together with relevant commentary and profitability improvement recommendations are provided to stakeholders. Target setting: Own the budget / forecast target setting process. Structure challenging yet achievable targets and manage the buy in from the organization. Performance management: Be the analytical anchor point for performance reviews, drive follow ups and gap to plan closure. Challenge productivity and drive efficiency. Opportunity and Pipeline management: Review and analyze commercial plans / pipeline, identify gaps and opportunities versus targets, spot trends and jointly with the management devise action plans / corrective actions. Commercial effectiveness: Provide analytical support to convert commercial leads into opportunities and opportunities into services accurately invoiced and timely collected. Analytical tools super user: Master the financial systems and formalize business requirements to keep them relevant. Focal point for reporting standardization in alignment with Region and HQ. We are looking for The ideal candidate: Holds a Master-level degree in Finance or Economics, CA or CIMA. Hold 5+ years of work experience from positions within a finance business partnering environment, financial planning and analysis, performance management, financial controlling, or equivalent. Understand the Logistics business (e.g. Forwarding, Supply Chain Management, Shipping, Customs House Brokerage) and its underlying financial and accounting processes. Has capability to brainstorm and collaborate on a task and benefiting from synergies in skillsets. Is capable of conducting investigations, root-cause error identification, commentary collection, and coordinating Q&A. Has analytical mindset with the ability to synthetize complex and large amounts of data in actionable reports Is able to convey prioritized and understandable messages. Poses strong communication and presentation skills enabling you to engage and influence key stakeholders.
Maersk Cape Town, South Africa
Jul 12, 2019
Full Time
APM Terminals Southern Africa (Pty) Ltd has a vacancy for a Senior Operations Administrator (Tracking) based at our Cape Town depot in Killarney Gardens. The purpose of this position is to ensure that containers are tracked and recorded in and out of the facility. This position will also oversee the day to day Tracking and Gate team.The position will also be responsible for building customer confidence and ensuring that all customer queries and emails are have been address by the end of each shift. This position will require shift and weekend work. We offer *A safe and friendly and engaging working environment *Opportunities for personal and professional growth. *Competitive compensation packages *Depot and Operational experience Key responsibilities *Ensuring that every container is tracked in /out using the Depot Management system. *Ensures the reconciliation between system tracking versus physical tracking to be completed daily and to be handed to Department Head for sign off. *Oversee the gate inspectors on shift *Update all relevant statuses of containers moving from work areas completed before end of shift. *Ensure that HSSE rules are adhered to at all times as well as by his/her team. *Build good customer relations with shipping lines and hauliers. *Attend to customer emails and queries within 48 hours. *Locating of unit(s) in yard *Updating and accurate record keeping of gate out sheet *Liaising with Yard Supervisor as well as the Site Manager of any operational challenges/issues We are looking for *Matric/Grade 12 *Supervisory/Team Leader experience is a must *Good communication skills. *Proactive, problem solver *Assertive and innovative skills *Ability to perform well under pressure *Ability to deal with people on all levels *Verbal and written communication *Assertiveness *Computer literate
Maersk Cape Town, South Africa
Jul 11, 2019
Full Time
We are looking for an experienced Procurement professional to join our challenge of connecting and simplifying our customers' supply chains. We are exploring new ways to innovate and grow with our customers and you will be part of a talented team within the Line Operations in Africa. We offer - A unique opportunity for personal and professional development in a team of 11 professionals managing a portfolio of 1 bn USD per year - A procurement career while building a strong platform for a future career within Maersk, both nationally and internationally - Accountability and opportunity to deliver impact regardless of tenure - Ability to get familiarized with global operations and create global impact - A fast-paced and dynamic environment with a distinct respect for the individual - An international team with likeminded young top talents - Responsibility from day one Key responsibilities You will be expected to: - Own a portfolio, e.g. a sub-region of Africa spanning multiple categories (terminals, authorities, trucking, rail, depots, equipment maintenance and repair, etc.) - Drive your own work module independently, while being part of a team - Solve problems in a structured and analytical manner - Conduct tenders and negotiations independently - Manage internal and external stakeholder relations We are looking for Someone with the following: - At least 4years experience with a background in either procurement or management consulting with proven track record and a university degree - Strategic and out of the box thinking with ability to create seamless and creative solutions to challenging goals - Strong personal impact with excellent communication and interpersonal skills - Ability to work across functions and disciplines and engage or influence suppliers and internal stakeholders - Strong independent drive to achieve success in your work - Aptitude for leadership and inspiring others to excel Knowledge of French and/or Portuguese is a benefit but not a requirement. Travel within Africa is expected and required in this role; approximately 1-2 times per quarter.
Maersk Algiers, Algeria
Jul 11, 2019
Full Time
Sealand Algeria is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Customer Service Counter Agent" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded Key responsibilities The role of the Counter Agent is to provide the incoming customers at the counter with a versatile and well-rounded service allowing them to proceed with their required work in an orderly manner. Execute all assigned tasks at the counter responsibly and efficiently Be proactive in responding to daily emails. Cater to a great number of customers daily in a professional and smooth manner Handle import and export shipments while processing all needed work Print OBL for import/export Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately Work closely with the related departments to provide a good service for our customers Calculate the detention invoices Guide the customers to use our website to receive effective service as and when needed Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values We are looking for •Candidate must possess a university degree. 1-3 years' experience in Customer Service. Knowledge of all Microsoft Office applications Self starter , Good learner - able to handle reported customer issues after involving all stakeholders soon as possible Good communication skills. Good English written skills towards all stakeholders. Strong command of English and French Flexible attitude to working hours.
Maersk Monrovia, Liberia
Jul 11, 2019
Full Time
APM Terminals Liberia is part of the A.P. Moller-Maersk Maersk group, an integrated container logistics company working to connect and simplify it's customers' supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 79,900 people. In August 2010 APM Terminals signed a 25 year concession with the Government of Liberia to upgrade and operate the port of Monrovia, and commenced operations in February 2011. To date APM Terminals has invested USD 125 mill on equipment, systems, civil works and modernization of the port. APM Terminals Liberia operates employs over 250 people, and indirectly employs a further 700 people. We offer A safe friendly engaging environment, opportunities for personal and professional growth and a competitive compensation package. In addition, we offer exposure to international standards and multi-purpose terminal operations. Key responsibilities Carries out pilotage, berthing services to ships in a safe and efficient manner and Ship's Husbandry and Health and Safety checks on board Company Marine craft. Takes responsibility for ensuring that adequate marine maintenance carried out as directed. Carries out guidelines laid down by the company, Port and other external bodies, keep all paperwork accurate and up to date. Participates in a roster system with the other Pilots to maintain cover on a 24-hour basis. Builds working relationships with Tug crews, port authorities and agents and take part in operational meetings with customers as and when required. Ensures that appropriate direction, control and discipline is applied to all vessels that call within the port boundaries, including conventional craft, barges, dhows, fishing crafts, naval and police boats to ensure their safety and safety of the Port. Ensures that effective communications are in place and operating between the Port and vessels. We are looking for Requires a college degree in marine related discipline, preferably from a marine academy or naval college. A Certificate of Competency as MASTER FOREIGN GOING is preferred. Requires at least five or more years of experience in handling large ships (LOA over 210meters) within harbor areas, utilizing conventional and tractor tugs. Requires working knowledge of tug operations. Requires at least three years of managerial experience in the field of marine services management. Experience will include roles as a First Officer/Mate of an ocean-going vessel. Experience as a Master Mariner is desirable. Must have thorough knowledge of local and other maritime laws and regulations, including international maritime conventions, and port rules and regulations. Must be thoroughly familiar with all types of vessels that call at port. Must be thoroughly familiar with all safety procedures that apply to vessels in and around the port. Must be thoroughly familiar with all oil spill and hazardous materials handling procedures. Must be thoroughly familiar with emergency rescue operations at sea or in the port or surrounding area. Ability to analyze all marine situations. Advanced level of verbal and written communications skills in English. Ability to submit accurate and detailed reports, good interpersonal skills and ability to communicate effectively with colleagues. Able to exercise good judgment in order to set priorities. Ability to train potential pilots, tug master and crews in all marine operations.
Maersk Cape Town, South Africa
Jul 11, 2019
Full Time
We are the global integrator of container logistics, connecting and simplifying our customers' supply chains. We are looking for a Procurement Analyst to join our Line Operations team in South Africa. If you are a brilliant and ambitious graduate you are welcome to apply! We offer - A unique opportunity for personal and professional development in a team of 11 professionals managing a portfolio of 1 bn USD per year - A procurement career while building a strong platform for future prospects within Maersk, both nationally and internationally - Accountability and opportunity to deliver impact regardless of tenure - Ability to get familiarized with global operations and create global impact - A fast-paced and dynamic environment with a distinct respect for the individual - An international team with likeminded young top talents - Responsibility from day one Key responsibilities You will be expected to: - Assist Procurement Managers and the rest of the team in preparing for and conducting negotiations and tenders - Solve problems in a structured and analytical manner - As and when ready, conduct tenders and negotiations independently, under guidance and mentoring of more experienced colleagues - Manage internal and external stakeholder relations We are looking for Someone with the following: - 2 years work experience or recently graduated with a university degree in business, engineering, or law, from a recognized South African university - Strategic mind-set and an ability to participate in seamless and creative solutions to challenging goals - Solid communication and interpersonal skills - Ability to work and interact with a large variety of interlocutors - Driven and results oriented Knowledge of French and/or Portuguese is a benefit but not a requirement. Some travel in Africa can be expected.
Maersk Cape Town, South Africa
Jul 11, 2019
Full Time
We are looking for someone with solid Cyber Security experience to cover the Africa region. The role will support the provision of a channel for engagement & collaboration between the Business and Maersk Transport & Logistics Information Security. This includes informing local leadership of the security services, applying those services to determine gaps in the brand's security posture and report into T&L Information Security. We offer Joining Maersk will embark you on a great journey with career development in a global organisation. As a Cyber Security Officer for the Region you will gain broad business knowledge of the company's activities, as well as understand how the complexity of IT supports the transport and logistics business. You will be exposed to a wide and challenging range of business issues through regular engagement with key stakeholders across all management levels within Maersk. You will work and communicate across geographical and cultural borders that will enable you to build a strong professional network. We will provide you with opportunities to broaden your knowledge and strengthen your technical and professional foundation. Key responsibilities Responsible for the consistent and thorough application of security policies, standards and processes across the Region by collaboration with the Risk & Control capability Responsible for promoting the principles and agenda of the Information Security function as a global entity throughout the Region Responsible for assisting the brand in appropriately utilising the security services available to it and that any feedback related to the service is provided to Information Security colleagues Responsible for aligning Information Security initiatives to the Region's objectives and goals Responsible for preparing and providing input into the brand's Information Security posture Region leadership through the provision of key metrics and reporting that accurately reflect the Information Security risk landscape Responsible for disseminating threat intelligence to contacts within the Region We are looking for • A Master's degree in computer sciences, information management or another related area (a Bachelor's degree can be accepted if experience is extensive) Security certification/accreditation is highly desirable Minimum 5 years' experience of managing risk within a global and similar size business Good functional knowledge of end-to-end risk and continuity policies, procedures and controls Being able to demonstrate how information risk and business continuity management can support the core business and the potential return on investment Proven ability to work and effectively prioritize in a dynamic and decentralized work environment • This role will have 20% of travel in Africa.
Maersk Cape Town, South Africa
Jul 08, 2019
Full Time
When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. At Maersk, we believe that passion drives your career while experiences shape it. No matter your dreams and ambitions, Maersk offers exciting opportunities in a truly international working environment. We offer The chance to learn on the go and at the same time have an impact on your environment. The opportunity to build on your skills and knowledge to design an amazing career path within our organization. Key responsibilities Throughout Cargo, Equipment, Capacity, Delivery or Marine Departments, your responsibilities will be: - Develop, monitor, improve, and benchmark operations processes; - Manage and develop relationships with relevant internal external stakeholders within geographical scope through the fostering of close interaction; - Execute on operational tasks as per job responsibilities. We are looking for - Recent Graduates with Maritime, Transport or Logistics-related degree, - Self-motivated, energetic and a team player; - Excellent command of written and spoken English; - Ability to learn on the go and a curious mind-set; - Passion for Shipping Operations.
Maersk Cape Town, South Africa
Jul 08, 2019
Full Time
The Senior HSSE Advisor have functional reporting to centre/corporate strategic functions for escalation, instructions, guidance and feedback on HSSE issues including Health, Safety, Security, Environment, Incident Management (IM) and Business Continuity Management (BCM). Work towards safer and more secure working environment throughout our business through the Area HSSE managers. Act as point of escalation and support the Area HSSE function/teams that handle day-to-day operational tasks, to ensure aligned approach to HSSE, IM and BCM in the area. We offer You a challenging and exciting job in a truly international company with good career opportunities. You will be exposed to a wide and challenging range of business issues through regular and extraordinary engagement with key stakeholders across our global teams and businesses. You will form part of a global team that are 'Trusted, Brave and Open' about making Maersk a safe and secure company to work for with a strong customer focus. We are dedicated on developing our people and we are an equal opportunity company, irrespective of gender, age, nationality, sexual, orientation or religious beliefs. Key responsibilities HSSE, IM & BCM Leadership: Act as escalation point, and support Area and Site HSSE organization within Regional scope to ensure HSSE, BCM and IM framework & Regional requirements are implemented through the local HSSE organization. Monitoring the HSSE, BCM and IM implementations with Area HSSE managers to make sure all targeted initiatives are implemented, and bring input to CEN functions of excellence for analysis. Ensure coordination of Area HSSE managers' work and their application of Maersk HSSE, BCM and IM standards within the Region, and support Area HSSE manager in dialogue with Area MDs on tasks/issues of essential importance in the region. Interpret the Corporate HSSE, BCM and IM strategies to co-create an Area HSSE plan with the Senior Management Team, considering the risk profile, regulatory framework and business drivers. Empower and enable Area teams with day-to-day responsibility to implement HSSE, BCM and IM related activities while ensuring that an aligned approach is executed. Assure critical controls and barriers are identified basis company risk framework. Provide technical expertise, strategic leadership, and support across the Areas. Advise the leadership in a timely manner on HSE trends, legislative and best practice developments. Build collaborative networks both internally and externally. Influence and inspire all to a safer working environment. HSSE, IM & BCM Framework & Programmes: Liaise closely with CEN functions of excellence, taking input from area HSSE managers to ensure development of relevant HSSE IM and BCM SOP's. Support Area HSSE managers in conducting risk assessments and actively engage in overseeing mitigation strategy is developed and implemented where required. Define investigation standards. Ensure that all HSSE incidents, high potential Near Misses and unsafe practices within the regions are reported & investigated according to the define framework. Support Area for investigations of incidents when required. Training/Culture: Influence, engage and support Area HSSE managers in their daily work Support Area HSSE managers on capacity building of the Area HSSE community in coordination with CEN functions of excellence. Implement best practices from across regions and promote area to area learnings. Responsible for cascading training material and actively engage in delivering these trainings to the Area HSSE community. Support the Area HSSE managers with training material for their local training framework. Actively engage with Area HSSE managers to promote initiatives towards cultural transformation across the areas / functionalities (e.g. Safety Differently, HSSE project initiatives). Business support/opportunities: Act as escalation point for Area Managers towards the business, both internally and externally (i.e. customers). Provide input for large RFQs based on coordination with Area HSSE manager and respective CEN functions. Support the Area HSSE managers in developing their internal and external relationships. Responsible for overseeing HSSE KPI's in the region. Identify trends across all the functions and drive continuous improvement initiatives in close coordination with Area HSSE manager. We are looking for A strong passion for keeping our people safe and secure and desire to ensure that 'Maersk is a safe place to work'. Good understanding of risk management principles and application of barriers and critical controls. Ability to drive initiatives through cross functional teams and drive alignment with key stakeholders. Facilitation skills and ability to influence through coaching. Ability to work autonomously and as part of a team. Communication skill in international environment. Take initiative for proper and timely action in all respects. • Make suggestions for improvements and savings in all matters within the area of responsibility, and ensure that proper business / economic evaluations are made prior to taking decisions so that established budgets are not exceeded. • Keep Management advised of developments within the area of responsibility. • Fluency in English and preference for local language spoken and written. • High ethical standards. • Personal leadership. Adaptability: • Maintains an open mind in time of change, adapts quickly to new ideas. • Demonstrates tolerance for uncertainty. • Practices continuous self-development and supports development of colleagues. • Champions the implementation of new business / process/ customer requirements. • Invites and acts on performance feedback. Integrity: • Confronts actions that are or border on the unethical. • Show consistency between words and actions. • Accepts responsibility for own performance and actions.
Maersk Nairobi, Kenya
Jul 08, 2019
Full Time
Maersk is looking to hire a Corridor Design and Optimization Manager to join our team in Nairobi. She/he will be responsible to drive product design and implementation from an execution standpoint, drive efficiencies in the execution of physical inland products (rail, truck, intercont. rail, warehousing, distribution, depot, EMR, CHB) to achieve key results as per SLA. Support the Area Delivery Team in continuous optimisation of new and existing capabilities in a safe and compliant manner thriving for high customer experience. Improves process performance and ensures cost control. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk organization. Key responsibilities Drive operational efficiency - Optimize asset utilization to drive cost leadership and service levels including but not limited to right mix of transportation (where we have intermodal moves), driving the right asset footprint and implementing standard business processes. Solution development - Partnering Product teams to translate customer contracts into clear operational plans for the front-line Teams. Ensure planning and optimization of Area capacity uptake for insourced physical local services provided (e.g. warehousing, depot storage) Develop plans to deliver on services sold to customers Drive continuous improvement of Area operations (efficiency) Ensure smooth and seamless delivery of products and drive Customer satisfaction Meeting relevant Maersk compliance and local regulations Driving cost leadership in the market We are looking for • Minimum 5 years of Logistic/Supply Chain Experience. Strong experience in Logistic Implementation and Process Improvement Strong knowledge of local logistics operations and systems Strategic planner Stakeholder Management Process orientation Cost drive Vendor relationship Customer experience for new Customers Capacity / uptake planning for delivery of inland operations Optimal utilization of Assets
Maersk Tunis, Tunisia
Jul 04, 2019
Full Time
Do you want to be a part of undisputed leader of liner shipping? Seago Line is looking for dedicated, enthusiastic Customer Experience Agent to join our team in Tunis and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for Ambition to make a career in logistics sector (Customer service and sales) University degree candidates with minimum year and half relevant experience Excellent level of English Computer skills •Excellent communication skills
Maersk Cape Town, South Africa
Jul 03, 2019
Full Time
Do you have what it takes to successfully develop your career as a Finance Business Partner at Maersk, a global industry leading company? We are looking for a high-caliber individual to join our organisation. The role is within a great team, responsible for delivering first class business partnering support to all the business through the Southern Africa countries and Islands area. We offer We offer an exciting and attractive career, in an ambitious and competitive environment with the possibility of continuous professional and personal development. Our Area Finance Team works within a fast paced, challenging and truly international atmosphere. The environment is dynamic with focus on high performance, results, and respect for our employees. This unique position will get you early empowerment and management exposure as well as make you part of an exciting industry! Key responsibilities Partnering: Work together with the management team of the assigned departments as well as across functions to improve performance in line with strategy. Transparency: Ensure high quality (i.e. comprehensive, actionable and timely) financial analysis. Product profitability: Assure that: a) monthly product PnL is of required quality; b) product profitability together with relevant commentary and profitability improvement recommendations are provided to stakeholders. Target setting: Own the budget / forecast target setting process. Structure challenging yet achievable targets and manage the buy in from the organization. Performance management: Be the analytical anchor point for performance reviews, drive follow ups and gap to plan closure. Challenge productivity and drive efficiency. Opportunity and Pipeline management: Review and analyze commercial plans / pipeline, identify gaps and opportunities versus targets, spot trends and jointly with the management devise action plans / corrective actions. Commercial effectiveness: Provide analytical support to convert commercial leads into opportunities and opportunities into services accurately invoiced and timely collected. Analytical tools super user: Master the financial systems and formalize business requirements to keep them relevant. Focal point for reporting standardization in alignment with Region and HQ. We are looking for The ideal candidate: Holds a Master-level degree in Finance or Economics, CA or CIMA. Hold 5+ years of work experience from positions within a finance business partnering environment, financial planning and analysis, performance management, financial controlling, or equivalent. Understand the Logistics business (e.g. Forwarding, Supply Chain Management, Shipping, Customs House Brokerage) and its underlying financial and accounting processes. Has capability to brainstorm and collaborate on a task and benefiting from synergies in skillsets. Is capable of conducting investigations, root-cause error identification, commentary collection, and coordinating Q&A. Has analytical mindset with the ability to synthetize complex and large amounts of data in actionable reports Is able to convey prioritized and understandable messages. Poses strong communication and presentation skills enabling you to engage and influence key stakeholders.
Maersk Kampala, Uganda
Jul 03, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Luanda, Angola
Jul 03, 2019
Full Time
Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Lobito. We offer As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. Key responsibilities Act as focal contact for assigned customers and be their advocates internally within Maersk Line. Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders. Manage and improve day-to-day process interaction with customers. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders. Always behave in a manner consistent with and loyal to the Maersk Group. Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence. NPS: work towards continuously improve customer evaluation of our level of services Phone: ensure excellent service and avoid missed calls Case Management: ensure provide excellent service following correct procedures Problem solving: All issues related to our customer shipments are solved fastest Volume: support business growth Contribution: Support value selling by creating value to our customers via a superior customer experience. We are looking for The ideal candidate must have 1 to 2 years of Customer Service experience. Candidate must have an University degree The candidate must have Advance level of English We are looking for a candidate with Intermediate user level experience with MS Office. Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.
Maersk Nairobi, Kenya
Jul 03, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Nairobi, Kenya
Jul 03, 2019
Full Time
Do you want to join an industry with a profound impact on the lives of millions of people globally? If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment. Is this how you imagine the next step in your global career? We offer A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry Build your knowledge from working with world-class experts within the shipping and business fields Build a global network that you can leverage in your future interactions to enable collaboration and career Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges Become part of a diverse team where we play to win and 'we' always comes before 'I'. Key responsibilities Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade You will be the face of the company in front of customers while handling their queries & issues Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sales promotion campaigns Ensure all relevant products and services are proposed to the customer to maximise Maersk profitability Promote the Maersk Brand in daily interactions through various channels and agreed media Manage sales pipeline, segmentation and accurate forecasting Prepare and submit weekly and monthly report to Management Develop strong understanding of customers' business drivers, needs and requirements. We are looking for Bachelor Degree Previous experience in shipping/logistics 2-3 years of Customs/Delivery experience Team player Self-driven and goal-oriented Able to work under pressure Strong interpersonal and communication skills Customer focused, proactive and Commercial career orientation Strong desire to pursue a long-term career in transport and logistics An excellent command of spoken and written English.
Maersk Lagos, Nigeria
Jul 02, 2019
Full Time
Safmarine Nigeria is looking to hire an energetic Customer Service professional to join our Team as Area Customer Experience Manager in Lagos, Nigeria. He/she will be responsible to drives business growth and markets share through engagement with our Customers. Ensuring multifunctional alignment to Customers' needs. Consistently showing a good understanding of overall nature of the business and the interdependencies between own and other functions. Responsible for providing consistent high quality experience for new and existing customers. Responsible for proactively seeking to maximise sales opportunities by identifying new opportunities and developing existing customer relationships. Adapts departmental plans and priorities to address resource and operational challenges. Handles most situations independently and is guided by policies procedures and the business plan but will seek advice and guidance on more complex issues. Operates within practices and procedure covered by precedents or well defined policies escalating all non-routine problems. Develops people- coaching and mentoring to build organisational capability, talent and bench strength. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization. Key responsibilities - Ensures consistent delivery in line with the brand. - Contributes to the Commercial Pipeline Management - Drives and builds strong relationships with Customers - Plan and deploys the understanding of customers' businesses and needs to the Customer Experience organisation. - Reviews team performance and identifies possible issues in order to provide a better service - Drives overall continuous improvement opportunities and change management - Delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring a focus on segmentation drivers. - Sells CWA by making our voice heard constantly and globally primarily via our performance but also by ensuring we always have success stories to share. - Drives a customer engagement culture visible through CSS responses. - Monitors and provides visibility on performance with regards to key areas of focus e.g. Brand Delivery, Market Share, Volumes, money/asset matters and CSS. - Drives a performance culture in the team by creating a weekly visibility on performance. - Ensures data integrity in all legacy systems and applications in the CE organisation e.g. Case Management, SFDC, GCSS. - Ensures team is knowledgeable and competent in Standard Operating procedures and policies that concerns their function and customers. - Ensures consistent alignment with Global Initiatives/Projects across the cluster/brands. - Initiates simple local improvement projects that drives us towards targeted business performance in CWA Cluster. - Monitors, reports and creates visibility on the performance of outsourced /offshored processes. - Initiates and coordinates periodic Risk Assessment analysis of identified areas of exposures. - Performs other adhoc tasks as provided by your manager. We are looking for Minimum 03 years of Customer Service experience, preferably in a large organization Strong knowledge of market people Development Stakeholder Management Customer centricity • People management skills
Maersk Tangier, Morocco
Jun 28, 2019
Full Time
APM Terminals is one of the world's leading global port/terminal owners and operators with a global terminal network of more than 63 ports and terminals in 40 countries with 7 new terminal development projects and 7 expansion programs now underway. APM Terminals also manages 170 Inland Services operations in 48 countries. The company employs 23,000 professionals across a total of 68 countries spanning five continents. APM Terminals serves every major trade lane with a truly global presence, providing our customers with the most advanced terminal technology, equipment and operations in the industry. APM Terminals Medport Tangier is a greenfield project under construction, it will be the third container terminal of the Tanger Med complex APM Terminals Tangier handled 1.7 million TEUs in 2015. APM Terminals Medport Tangier will be a facility with up to 2,000 meters of quay. Our Tangier team is currently bringing people, expertise and technology together to usher in a new era in African ports for today's business world through world-class operations in the safest, most environmentally friendly manner. We offer An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region Working with partners, shareholders and other stakeholders Developing roles and responsibilities for a key terminal for APM Terminals in the region Key responsibilities • Perform relevant analysis of losses encountered in day to day operations and provide insights into improvement areas to focus on Support various improvement / optimization by providing the voice of data Identify valuable insights from mathematical or statistical treatment of available data to ensure a smoother ramp up period for the terminal Act as a sparring partner for management when it comes to providing data based insights in various operational areas Act as a focal point in collaboration with the IT department to further develop the Business Intelligent solution Act as the focal person / super user promoting the self-service business intelligent solution and supporting the learning curve of the organization Oversee the reporting of all operational performance indicators both internally and externally In collaboration with APMT Global Technical Function, Local IT and Maersk Analytics, deploy available predictive models and tools in TM2 for both Operations and Technical functions Based on the predictive tools, establish a robust predictive maintenance process in conjunction with the technical function and actively participate in the set-up of an integrated operations centre where operational outcomes are predicted and corrective measures in place beforehand Apply deep learning, machine learning and text analytics approaches to solve critical business problems Deliver visualization models Main primary areas of improvement expected from this position (in collaboration with the relevant function) : Motion and flow analytics: traffic analysis SC to ARMG and STS; increasing equipment efficiency, increase safety of driving patterns, optimize speed and energy consumption Optimization of automated and manual cycles Predictive analysis; forecasted process performance leading to optimized asset deployment Pilot to pilot timing: predicting asset and gang deployment Predictive maintenance: prevent asset breakdowns We are looking for More than 2 years of experience in industry building data science models and products, ideally for an industrial company. Previous experience in manufacturing or airport industry is an advantage M.Sc. degree in statistics, mathematics, computer science, physics or related field A background or profile in quantitative methods, predictive modelling, statistics or similar Excellent track record of delivery using languages like Python, R, Ruby, Java and technologies like Hadoop, Git / Stash, JIRA / Rally Familiarity with Agile / Scrum practices; a good team player, balanced with the autonomy and motivation to produce individually Willingness to build on and experiment with cloud data science platforms, in addition to our own services Ability to communicate data science results and analytics value to business stakeholders Lean Six Sigma certification is a plus Fluent proficiency in both written and oral English