Hilton

243 job(s) at Hilton

Hilton Cairo, Cairo Governorate, Egypt
Nov 21, 2018
Full Time
A Health Club Manager is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets. What will I be doing? As a Health Club Manager, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. A Health Club Manager will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage operations of the health club Manage team members to ensure high motivation, provision of high quality service and ongoing development Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement Manage customer feedback effectively to ensure continuous service and programme improvement Instill brand values and standards to maintain quality on a daily basis Liaise with other hotel departments Ensure customers and guests receive friendly and consistent personalised service from all team members Recruit, manage, train and develop the team Respond to audits to ensure continual improvement is achieved Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests What are we looking for? A Health Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Management and/or supervisory experience within the leisure sector Ability to meet financial targets Ability to work under pressure Excellent grooming standards Strong organizational skills Excellent communication and interpersonal skills Willingness to develop team members and self Flexibility to respond to a range of different work situations Ability to work on your own or in teams Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree in relevant area Passion for customer service Ability to close a sale Relevant fitness and pool qualifications What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Sandton, Gauteng, South Africa
Nov 20, 2018
Full Time
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met. What will I be doing? As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist guests and clients in an appropriate and timely manner Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services Ensure client experience is proficient including bookings, payments, and consultation cards Adhere to cash handling procedures Interact and communicate effectively with clients, members, team members, guests, and management team Up-sell with latest departmental incentives Report accidents, maintenance issues, or other incidents Ensure compliance with all health and safety regulations What are we looking for? A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Committed to delivering a high level of customer service Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous spa experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. What will I be doing? As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards: Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team Responds to all emergency call which includes monitoring the alarm system Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation Coordinate and control all office traffic Present a positive, professional, and courteous image, to ensure guest satisfaction Maintain the brand's high quality standards Ability to remain calm and perform all essential functions during emergency situations Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found What are we looking for? A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Prior customer service/administrative support or housekeeping experience required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Grade School education What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Spa Attendant is responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. What will I be doing? As a Spa Attendant, you are responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards: General cleaning of all areas Deep cleaning around the club Report lost property, accidents, maintenance issues, or other incidents Ensure guests are welcomed and assistance provided when needed Ensure compliance with all health and safety regulations What are we looking for? A Spa Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong interpersonal skills Committed to delivering a high level of customer service Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Recreation Supervisor is responsible for ensuring the guest experience whilst they enjoy the Hotel's Recreational facilities, including the Pool and Spa area. You will be responsible for providing guests with a warm and sincere welcome. Monitoring the guest needs and safety is paramount to this role. What will I be doing? As a Recreation Supervisor, you will be responsible for greeting guests immediately with a sincere and friendly welcome. Assist guests their needs related to the pool / beach area Respond to guest requests, comments, and concerns in a timely manner Maintain cleanliness of general pool / beach area including emptying used pool towel bins, organizing pool / beach furniture, collecting towels, and neatly arranging the pool towel storage shelves Confirm guest registration prior to issuing resort property Monitor product inventory in order to minimize the loss of resort property What are we looking for? A Recreation Supervisor serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School Graduate or equivalent required Must maintain a neat, clean and well-groomed appearance Intermediate English language skills Basic computer knowledge It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous customer service experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience. What will I be doing? As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Manage guest requests in line with company brand standards and one call delivery deadline Greet guests in public areas and rooms in a warm and friendly manner Provide laundry, pressing, sewing, and other similar services to guests Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items Ensure chemicals are used and stored correctly Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Respond to guest requests and deliver high levels of service Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Public Area Attendant will support the Public Area Team to maintain all public areas which may require deep cleaning, repairs, and Guest interaction. What will I be doing? As a Public Area Attendant, you are responsible for the proper working conditions of the entire hotel including Guest rooms, public areas, food and beverage outlets, sports facilities, back-of-house areas, and Team Member facilities. Specifically, a Public Area Attendant will perform the following tasks to the highest standards: Clean all public areas to the standards required Report any damaged or missing items to the Public Area Supervisor Complete deep cleaning projects, as required Answer any Guest inquiries, politely and efficiently Maintain equipment and work areas, including key security What are we looking for? A Public Area Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A commitment to delivering high levels of service with attention to detail A smart and tidy appearance A positive attitude and good communication skills when interacting with Guests A passion for being on a winning team Strong work ethic It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Housekeeping experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. What will I be doing? As a Spa Therapist, you are responsible for performing the following tasks to the highest standards: Attending Hilton Trainings and monthly departmental meetings as required To ensure high standards of cleanliness in the department To report any maintenance issues to Front Office Manager Assist in all areas of the operations as requested by Front Office Manager To be fully aware of current and future services offered by the hotel To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail Accurately schedule all massage reservations, changes, confirms and cancel massage reservations Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager Accurately explain spa treatment menu and packages to guests Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms Ensure stocking of water and other beverages and set up and break down of beverage and fruit station Assisting guest and providing personal training session, if necessary Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates To ensure audio-visual equipment is well maintained and in good condition To ensure high standards of cleanliness in the department Provides courteous and efficient guest service from point of arrival through check out Orient the guests through our Fitness facility, greets guests and provides personal guest service What are we looking for? A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Experience in hospitality or customer service industry is requires Ability to read, writes, speak and understand the English language to effectively communicate with guests Ability to speak effectively in front of groups of customers or employees of organization Ability to deal with problems involving several concrete variables in standardized situations At least 1 year experience in the spa or hospitality industry It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in a resort or wellness related field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner. What will I be doing? As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Clean guest bedrooms and bathrooms Vacuum rooms and corridors Change and replenish bed linen, towels and guest amenities in line with company guidelines Undertake regular deep cleaning tasks Restock and maintain trolley on daily basis Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition Be environmentally aware Dispose of waste accordingly Manage guest requests in a timely and efficient manner Comply with hotel security, fire regulations and all health and safety legislation Carry out lost property procedures Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Committed to delivering high levels of customer service Excellent grooming standards Ability to work on their own or in teams Flexible and reliable It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Hotel experience Experience in a similar position What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Durban, KwaZulu-Natal, South Africa
Nov 20, 2018
Full Time
A Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets. What will I be doing? As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Commis Chef will also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure consistent great food production, in line with the high quality standards expected by Hilton Perform tasks within a timely manner Contribute to Kitchen revenue through effective food cost control Provide support to the Kitchen brigade Prepare and present high quality dishes within company guidelines Keep all working areas clean and tidy and ensure no cross contamination Prepare all mis-en-place for all relevant menus Assist other departments wherever necessary and maintain good working relationships Report maintenance, hygiene and hazard issues Comply with hotel security, fire regulations and all health and safety and food safety legislation Awareness departmental targets and strive to achieve them as part of the team Meet all health and hygiene requirements Be environmentally aware What are we looking for? A Commis Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience as a Commis Chef or Apprentice Chef NVQ Level 1 Positive attitude Good communication skills Ability to work under pressure Proven ability to work with a team and to follow instruction A passion to learn and a drive to succeed in a culinary/hospitality career Proof of completion in a basic food hygiene course A passion for food and the culinary arts Completion of an accredited commercial cookery course or trade apprenticeship Experience multi-tasking and working in an environment with rigorous standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: NVQ Level 2 What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Laundry Valet Runner is responsible for supporting laundry operations and picking up and returning guest laundry and dry cleaning to deliver an excellent Guest and Member experience. What will I be doing? As a Laundry Valet Runner, you are responsible for supporting laundry operations and picking up and returning guest laundry and dry cleaning to deliver an excellent Guest and Member experience. A Laundry Valet Runner will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Manage guest requests in line with company brand standards Greet guests in public areas and rooms in a warm and friendly manner Provide laundry, pressing, sewing, and other similar services to guests Collect guest dry cleaning from rooms and follow correct process at all times Return guest laundry to rooms, maintaining guest room security Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Laundry Valet Runner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Methodical and well-organized Ability to work under pressure Ability to work on own or in teams A passion to be part of a winning team Respond to guest requests and deliver high levels of service Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Uniform Room Attendant is responsible for supporting laundry operations to deliver an excellent Guest and Member experience while liaising with laundry suppliers and ensuring a uniform deposit system is in place. What will I be doing? As a Uniform Room Attendant, you are responsible for supporting laundry operations to deliver an excellent Guest and Member experience. A Uniform Room Attendant will also be required to liaise with laundry suppliers and ensure a uniform deposit system is in place. Specifically, you will be responsible for performing the following tasks to the highest standards: Check uniforms for cleanliness and condition, carrying out minor repair work, if required Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Liaise with laundry suppliers and dry cleaners on the cleaning of uniforms Ensure uniform deposit system in place with Finance Ensure outgoing uniform is controlled, including new team members and current team members Carry out uniform stock takes as requested Ensure par stocks are maintained Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Uniform Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role Sewing skills What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Fitness Instructor is responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience while promoting the facilities and ensuring compliance with health and safety regulations. What will I be doing? As a Fitness Instructor, you are responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience. A Fitness Instructor will also be required to schedule adequate staff coverage. Specifically, you will be responsible for performing the following tasks to the highest standards: Carry out fitness assessments on members as required Conduct fitness programmes and inductions Understand and advise members and guests on the correct usage of gym equipment Ensure adequate coverage of the pool, gym and reception Carry out regular pool tests Maintain cleanliness of reception, changing rooms, pool side and gym facilities Adhere to all health and safety regulations Promote the facilities to hotel residents and perspective members What are we looking for? A Fitness Instructor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: NVQ level 2 in a sport related topic High level of personal hygiene and grooming standards Positive attitude Good communication skills Committed to delivering a high level of customer service Passion for health and fitness It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in fitness industry Experience in personal training Knowledge of diet and nutrition What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Tangier, Tangier-Tétouan-Al Hoceima, Morocco
Nov 20, 2018
Full Time
A Lifeguard is responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience while ensuing swimmers are adhering to pool rules and regulations. What will I be doing? As a Lifeguard, you are responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience. A Lifeguard will also be required to fulfill regular cleaning duties. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise and ensure safety of swimmers Ensure guests feel safe in the pool area Inspect facilities for cleanliness; complete general pool cleaning and maintenance duties at regular points throughout shift Ensure swimmers follow safe swimming practice; enforce and adhere to pool rules and regulations Follow emergency action plan and procedures when required What are we looking for? A Lifeguard serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong interpersonal skills Pool lifeguard qualification Committed to delivering a high level of customer service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: First aid and CPR qualification Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous experience in a similar environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Nov 18, 2018
Full Time
An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. What will I be doing? As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversee housekeeping operations Oversee Laundry Operations Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement Operate within departmental budgets through effective stock and cost controls and well managed schedules Set departmental targets and objectives, work schedules, budgets, and policies and procedures Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork Ensure team members have an up-to-date knowledge of all room categories and amenities Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Housekeeping/Laundry team Competent in property management systems Assist other departments wherever necessary What are we looking for? An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity A successful track record of managing a large team A high school certificate or equivalent High level of commercial awareness and cost control capabilities Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure IT proficiency Excellent grooming standards Flexibility to respond to a range of different work situations Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office Strong organizational, budget management, and problem solving skills Strong communication skills A passion for delivering exceptional levels of guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cape Town, Western Cape, South Africa
Nov 16, 2018
Full Time
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. What will I be doing? As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for? A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Durban, KwaZulu-Natal, South Africa
Nov 16, 2018
Temporary
The HR Trainee provides the Human Resources Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. What will I be doing? A HR Trainee provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties: Preparation of monthly reports Assist with special CSR projects Maintain filing system in accordance with the Record Retention policy •Schedule all required meetings •Prepare information packs for payroll, transport, leave, audit, employment equity •Knowledge of and compliance with all Emergency procedures. •Assist team in maintaining safe and hygienic working conditions •Maintains work area in a neat and orderly fashion •Reports unsafe conditions, as appropriate •Maintain a professional and friendly relationship with other departments, team members and guests •Other duties as assigned What are we looking for? A Human Resources Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication and people skills Committed to delivering a high level of customer service, both internally and externally •Excellent grooming standards inline with a corporate environment •Flexibility to respond to a range of different work situations •Ability to work under pressure •Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: •A Degree, Diploma or N6 in Human Resources or Business Administration •Willingness and availability to commit to a 12 - 18 month placement What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality by creating exceptional experiences every hotel, every guest, every time unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Sandton, Gauteng, South Africa
Nov 16, 2018
Full Time
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. What will I be doing? As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for? A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts