Hilton

404 job(s) at Hilton

Hilton Cairo, Cairo Governorate, Egypt
Sep 21, 2019
Full Time
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food and Payroll Drive sales to maximize budgeted revenue Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Management and/or supervisory Food and Beverage experience Able to meet financial targets Ability to comply with all Food and Beverage brand standards Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree in relevant area Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 21, 2019
Full Time
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. What will I be doing? As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for? A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Hurghada, Red Sea Governorate, Egypt
Sep 21, 2019
Full Time
An Executive Chef will build a reputation for the hotel by maintaining a talented and creative kitchen brigade, offering an innovation menu, and promising an exceptional culinary experience. What will I be doing? As Executive Chef, you are fully responsible for developing the reputation of the hotel through the production of excellent quality food throughout the hotel, and the development of a high quality kitchen brigade. An Executive Chef will oversee the operational management of the kitchen and Team Members. Specifically, an Executive Chef will perform the following tasks to the highest standards: Lead of the kitchen brigade and ensure ongoing development of Team Members Identify an effective approach to succession planning Create menus that meet and exceed customers' needs and conform to brand standards Ensure the consistent production of high quality food through all hotel food outlets Develop positive customer relations through proactive interaction with Guests, Team Members, contractors, and suppliers Resolve, promptly and completely, any issues that may arise in the kitchen or related areas among Guests and Team Members Manage department operations, including budgeting, forecasting, resource planning, and waste management Manage all aspects of the kitchen including operational, quality and administrative functions Actively seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner Ensuring adequate resources are available according to business needs Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation Control costs without compromising standards, improving gross profit margins and other departmental and financial targets Ensure team members have an up-to-date knowledge of menu items, special promotions, functions and events Maintain good communication and work relationships in all hotel areas Ensure that staffing levels are maintained to cover business demands Ensure monthly communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the kitchen team Comply with hotel security, fire regulations and all health and safety and food safety legislation Ensure maintenance, hygiene and hazard issues are dealt with in a timely manner Manage financial performance of the department so all planning is in line with hotel objectives Manage food control systems are adhered to them so margins are on target in a pro-active way Regular review of all menus with Food and Beverage manager to confirm offerings are in line with market trends Be environmentally aware Ensure food wastage program is adhered to so that margins are on target Responsible for ensuring that the monthly working schedules are made and maintained in accordance with local legislation What are we looking for? An Executive Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous, relevant experience as an Executive Chef or a high-performing Sous Chef in a first class property, required Excellent leadership skills A creative approach to the production of high quality food A business focused approach to managing a hotel kitchen Excellent communication skills Ability to build relationships, internal and external, to the hotel and the Company Excellent planning and organizational skills Ability to multi-task and meet deadlines A current, valid, and relevant trade qualification (proof may be required) It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A certification in management Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 20, 2019
Full Time
A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. What will I be doing? As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards: Support departments in developing cutting edge functional excellence and in developing leadership capabilities Act as a change catalyst in the cultural and organizational transformation of the Hotel Provide key input of Training aspects for all activities and plans of the Hotel Support individual and team development, career development, and training and experience-based learning Induct, coach, and mentor new Team Members Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments Partner with department to deliver training programs and other organizational and leadership development interventions Monitor and conduct learning and development reviews with each department Prepare annual training plans and training calendars for the hotel What are we looking for? A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Thorough knowledge of modern learning and development tools and technique Excellent communication and presentation skills Excellent people management skills Demonstrated ability to develop interpersonal relationships Positive attitude Committed to delivering a high level of customer service, both internally and externally Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own or in teams Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint Exceptional presentation and grooming It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 20, 2019
Full Time
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Serve as a point of contact for regular and VIP Guests Complete Night Audit duties Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel Manage, record and promptly resolve issues or emergencies that arise Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct annual and mid-year Appraisals with Team Members Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas Assist other departments, as necessary What are we looking for? Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail High level of IT proficiency Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in the hotel industry Previous experience with Front Office Management Systems Previous experience with cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Waldorf Astoria Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 20, 2019
Full Time
A Health Club Manager is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets. What will I be doing? As a Health Club Manager, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. A Health Club Manager will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage operations of the health club Manage team members to ensure high motivation, provision of high quality service and ongoing development Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement Manage customer feedback effectively to ensure continuous service and programme improvement Instill brand values and standards to maintain quality on a daily basis Liaise with other hotel departments Ensure customers and guests receive friendly and consistent personalised service from all team members Recruit, manage, train and develop the team Respond to audits to ensure continual improvement is achieved Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests What are we looking for? A Health Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Management and/or supervisory experience within the leisure sector Ability to meet financial targets Ability to work under pressure Excellent grooming standards Strong organizational skills Excellent communication and interpersonal skills Willingness to develop team members and self Flexibility to respond to a range of different work situations Ability to work on your own or in teams Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree in relevant area Passion for customer service Ability to close a sale Relevant fitness and pool qualifications What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 19, 2019
Full Time
A Bar Man is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. What will I be doing? As a Bar Man , you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations Use every possible opportunity to gain knowledge in all areas of bar supervision Ensure all tables receive their drinks and food as requested Maintain the cleanliness of all equipment used during shifts Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents Comply with Company Health and Safety, and Fire Regulations and procedures Adhere to the Company disciplinary policy when necessary Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it Meet or exceed the monthly drink profit margin target What are we looking for? A Bar Man serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Customer Service experience in supervisory or above capacity A warm personality, attentive and smartly presentable Ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Committed to delivering high levels of customer service Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in similar role Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 19, 2019
Full Time
A Food and Beverage Hostess is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience while working to achieve departmental targets. What will I be doing? As a Food and Beverage Hostess, you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience. A Food and Beverage Host will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Welcome guests in a polite and friendly manner Coordinate seating for customers Up-sell with latest departmental incentives Manage table set-ups Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events Follow cash handling procedures Manage guest queries in a timely and efficient manner Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Food and Beverage Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Commitment to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Food and Beverage and/or industry experience Experience with cash handling Knowledge of Food Hygiene Regulations What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 19, 2019
Full Time
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. What will I be doing? As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for? A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 19, 2019
Full Time
An Assistant Executive Housekeeper will support all Housekeeping operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. What will I be doing? As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist with overseeing Housekeeping/Laundry operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support the Executive Housekeeper Ensure communication meetings are conducted Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the team Deputise in absence of the Executive Housekeeper Provide excellent guest service Assist other departments wherever necessary What are we looking for? An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity A high school certificate or equivalent High level of commercial awareness and cost control capabilities Proficiency, at a basic level, with computers and computer programs, including Microsoft Office Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a range of different work situations Knowledge of Workplace, Health, Safety and Hygiene is essential Strong communication skills A passion for delivering exceptional levels of guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems Experience managing a department and Profit and Loss account High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 19, 2019
Full Time
A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. What will I be doing? As a Masseur, you are responsible for performing the following tasks to the highest standards: Attending Hilton Trainings and monthly departmental meetings as required To ensure high standards of cleanliness in the department To report any maintenance issues to Front Office Manager Assist in all areas of the operations as requested by Front Office Manager To be fully aware of current and future services offered by the hotel To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail Accurately schedule all massage reservations, changes, confirms and cancel massage reservations Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager Accurately explain spa treatment menu and packages to guests Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms Ensure stocking of water and other beverages and set up and break down of beverage and fruit station Assisting guest and providing personal training session, if necessary Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates To ensure audio-visual equipment is well maintained and in good condition To ensure high standards of cleanliness in the department Provides courteous and efficient guest service from point of arrival through check out Orient the guests through our Fitness facility, greets guests and provides personal guest service What are we looking for? A Massage Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Experience in hospitality or customer service industry is requires Ability to read, writes, speak and understand the English language to effectively communicate with guests Ability to speak effectively in front of groups of customers or employees of organization Ability to deal with problems involving several concrete variables in standardized situations At least 1 year experience in the spa or hospitality industry It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in a resort or wellness related field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 19, 2019
Full Time
A Training Officer is responsible identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. What will I be doing? As a Training Officer, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Officer will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: Provide quality training to internal customers Assist in coordinating and administering Vocational Qualification Adhere to in-house training plan Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance Ensure new employees have received departmental and legal training Hold monthly Departmental meetings with trainers to ensure training needs are being covered What are we looking for? A Training Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in HR/training Positive attitude Good communication and people skills Committed to delivering a high level of customer service, both internally and externally Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: CIPD qualified Knowledge of hospitality What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 19, 2019
Full Time
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food and Payroll Drive sales to maximize budgeted revenue Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Management and/or supervisory Food and Beverage experience Able to meet financial targets Ability to comply with all Food and Beverage brand standards Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree in relevant area Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Conrad Hotels & Resorts
Hilton Durban, KwaZulu-Natal, South Africa
Sep 19, 2019
Full Time
A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Durban, KwaZulu-Natal, South Africa
Sep 19, 2019
Full Time
An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. What will I be doing? An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints Process accurately check-ins and check-out Ensure that all Guest supplies and amenities are offered and replenished to the required standards Stay current with all hotel services as well as VIP requests and special events Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity Project a professional manner with an emphasis on hospitality and Guest service Comply with Hotel security, fire regulations and all health and safety legislation Execute tasks as instructed by the Executive Lounge Supervisor or Manager Serve your role and Team in an environmentally-conscience manner What are we looking for? Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous Front Office experience in the hotel, leisure or retail sector Calm, efficient and organised Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in Executive Lounge in a hotel environment Multi-lingual What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 19, 2019
Full Time
A GC& E Administrative Assistant is responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing. What will I be doing? A GC& E Administrative Assistant, you will be responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience. A GC& E Administrative Assistant will also be required to provide secretarial support, manage mail, and carry out all filing. Specifically, you will be responsible for performing the following tasks to the highest standards: Carry out daily administrative activities of the Executive office while adhering to Hilton Standards, policies and procedures Provide secretarial support to the Executive team Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally Receive and distribute mail Ensure outgoing mail is dispatched in a timely manner Provide minutes to Executive Team Meetings and compile management reports in a timely and accurate manner if necessary Maintain adequate supplies of office stationary Identify and build internal and external relationships Carry out all filing Comply with all key security mandates Report any maintenance issues or hazards Maintain own work area in a clean, tidy and good manner Report defective materials and equipment Assist with special projects related to the Executive Office What are we looking for? A GC& E Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Excellent verbal and written communication skills Excellent administration and IT skills Committed to delivering a high level of customer service, both internally and externally Flexibility to respond to a range of different work situations Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous administrative experience in a fast paced environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 18, 2019
Full Time
A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience. What will I be doing? As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure support is provided to the laundry function when required Complete wash cycles, folding of linen and correct storage Manage guest requests in line with company brand standards and one call delivery deadline Greet guests in public areas and rooms in a warm and friendly manner Provide laundry, pressing, sewing, and other similar services to guests Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items Ensure chemicals are used and stored correctly Report maintenance and hazard issues Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams Respond to guest requests and deliver high levels of service Methodical and well organised It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous laundry experience Experience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 18, 2019
Full Time
A Marketing Coordinator will work with the Director of Business Development or Marketing Manager to assist in the implementation of the marketing plan to increase hotel brand awareness. What will I be doing? As Marketing Coordinator, you will work with the Director of Business Development or Marketing Manager to assist in the implementation of the marketing plan to increase hotel brand awareness. Specifically, a Marketing Coordinator will perform the following tasks to the highest standards: Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events Work with local third party partners, including local media, and maintain professional working relationships with local official bodies Create and maintain a comprehensive media and marketing contact management system relevant to the target audiences of the hotel Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required Support the development of promotional activities, marketing channels and the production of marketing materials for specific events Manage and promote the hotel on Hilton branded websites Work within marketing budgets by using resources effectively Maintain a comprehensive media and marketing contact management system relevant to the target audiences of the Hotel What are we looking for? A Marketing Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Ability to understand key business indicators and competitive trends and develop approaches to these challenges Intermediate level of IT skills Proven organisational and planning skills Ability to work under pressure at all times It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Hotel or leisure sector experience Previous Marketing experience in a similar environment Basic knowledge of budgeting or cost-management Relevant degree, in marketing, business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Durban, KwaZulu-Natal, South Africa
Sep 18, 2019
Full Time
A Finance Controller/Manager will ensure all financial plans are upheld in coordination with hotels/company standards and in conjunction with the forecasting and budgeting plans of the hotel. What will I be doing? As Finance Controller/Manager, you will ensure all financial plans are upheld in coordination with hotel/company standards and in conjunction with the forecasting and budgeting plans of the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General/Hotel Manager to provide full and accurate forecasting and budgeting proposals within the hotel Provide timely and accurate financial statements Ensure all financial regulations are met, through the maintenance of adequate systems of internal control Prepare capital reviews as required by the General/Hotel Manager and/or accountancy and Finance Department Train and develop local Finance Team Members and ensure succession plans are in place Build the financial awareness among members of the local management team Hold monthly meetings with the Finance Team to give financial updates Act in accordance with fire, health and safety regulations and follow the correct procedures when required What are we looking for? A Finance Controller/Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Relevant degree, in Finance, Accounting or related business discipline, from an academic institution Experience in the hotel, leisure or retail sector Possesss strong commercial awareness Excellent financial management experience A full understanding of financial operating systems and procedures Strong influencing, leadership skills, inter-personal and communication skills Excellent analytical skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience working in the Accounts/Finance Management function within the hospitality industry Experience with the PeopleSoft system What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Hilton Cairo, Cairo Governorate, Egypt
Sep 18, 2019
Full Time
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. What will I be doing? As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded Respond to audits that are completed by the company to ensure continual improvement is achieved Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Comply and exceed hotel and company Service Standards Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Hold regular briefings and communication meetings with the HOD team What are we looking for? Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, atattitude, behaviours, skills, and values that follow: - - A degree or diploma in Hotel Management or equivalent. - - Strong commercial acumen, preferably with experience in Food &Beverage or Rooms Management. - - Experience in managing budgets, revenue proposals and forecasting results. - Candidates should have an Internationalexperience preferably with Middle Eastern market exposure. - - In-depth knowledge of the hotel / leisure / service sector. - -Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets. - - Accountable and resilient. - - Ability to work under pressure. - - Knowledge of the hotel property management systems. - - Previous experience in the same or similar role with a proven track record. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts