Milpark Education

9 job(s) at Milpark Education

Milpark Education Cape Town, Western Cape, South Africa
Nov 15, 2019
Contract
Introduction The appointment to this position is based on Milpark attaining the tender The School of Investment & Banking Milpark is the higher education specialist for formal education in banking and is also gaining recognition in the investment arena. In the last 10 years, the School has touched the lives of more than 20 000 banking students. Milpark's School of Investment and Banking has expanded and reviewed their offering so that they can now offer a range of qualifications from NQF level 5 through to NQF level 8 which provides options for school-leavers as well as those already employed at different levels in the sector. The School works closely with both the big and the smaller banks in South Africa, and is also expanding its corporate client base in the rest of Africa in response to the skills demands of these markets. The lecturers have theoretical knowledge, practical experience and ties to the industry which allow for superior student support and a sharing of experiences. Recently, the School has expanded into the area of investment and is entering the industry by offering new qualifications and programs. The position of Programme Manager is responsible for coordinating and managing one or more allocated programmes offered via distance and/or contact education in a specific academic department. Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Student admission and registration: Admit students onto a qualification/programme in line with the specific admission and selection criteria Administer RPL policy for a specific qualification Process internal subject exemptions (where applicable) Approve all student registrations in line with at risk policy and rules of progression Issue subject exemption letters based on decision by relevant HOD Customer service: Deal with student/client/facilitator queries and take full responsibility for resolving the queries Ensure that student complaints/concerns are channelled to the correct department and solved to the student's satisfaction Deal with special academic requests and channel to the Academic Committee where relevant Conduct programme specific student surveys and focus groups, in coordination with the Tuition committee; evaluate and action items/manage action of items (including requesting student support) Build good relationships and liaise with internal departments, part-time academics and corporate clients of Milpark Programme management: Assist the lecturers and academic team in meeting deliverables Assist in recruitment; selection and the training of contractors Monitor throughput rates on qualification Manage preparation of audits and accreditation requirements Manage "at risk" students in line with Milpark's At Risk Policy (including counselling meetings, exclusion appeals, etc.) Conduct module planning for students. Manage student surveys and feedback in line with guidance and instruction from Tuition Committee. Consider student feedback and action items as required. Serve on relevant academic committees . Consider medical requests for deferrals and extensions where AC involvement is not required. Manage and maintain the general framework of myMilpark for allocated qualification(s). Provide general student support on myMilpark. Manage general student communication on the qualification. Arrange and manage student induction sessions. Compile and submit academic/performance-related reports. Set time tables for contact learning. Check and update all qualification documentation, including fact sheets. Conduct articulation and perform graduation-related activities Programme oversight: Provide input to HOD on material review and curriculum development. Manage qualification definition Manage the configuration of the programme Requirements Education/Experience: At least 3 years' experience in an educational environment required An NQF 6 or business related qualification recommended •Ideally some project management or coordination experience •Ideally prior exposure to the banking environment Desired Behavioural Competencies: •Passion for learning, education and students as well as for problem solving •Excellent customer service orientation and interpersonal skills that portray professionalism at all times •Excellent verbal and written communication skills •Excellent planning and organising as well as administrative skills with high attention to detail •Ability to stay motivated, take initiative, learn fast and perform in an ever changing and pressurized environment •Ability to work in a team but also able to run with tasks self-sufficiently taking full accountability and responsibility •Practical skills in the most important MS Office tools (Excel, Word, PowerPoint) and in Milpark's internal systems (ideally)
Milpark Education Cape Town, Western Cape, South Africa
Nov 15, 2019
Contract
Introduction The School of Investment & Banking: Milpark is the higher education specialist for formal education in banking and is also gaining recognition in the investment arena. In the last 10 years, the School has touched the lives of more than 20 000 banking students. Milpark's School of Investment and Banking has expanded and reviewed their offering so that they can now offer a range of qualifications from NQF level 5 through to NQF level 8 which provides options for school-leavers as well as those already employed at different levels in the sector. The School works closely with both the big and the smaller banks in South Africa, and is also expanding its corporate client base in the rest of Africa in response to the skills demands of these markets. The lecturers have theoretical knowledge, practical experience and ties to the industry which allow for superior student support and a sharing of experiences. Recently, the School has expanded into the area of investment and is entering the industry by offering new qualifications and programs. Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification The Role: The general purpose of the lecturer role is to teach and assess students for specific modules that the lecturer is responsible for as the subject matter specialist. The teaching happens mainly via distance education modes using electronic media and online live technologies, and only selectively via learnerships or short-courses with face-to-face class interaction. Job Specifications: Give input into the review and authoring process of learning and support material for assigned modules Manage the process of setting, reviewing, moderating and marking assessments (i.e. assignments, online-tests, exams, online participation etc.) on assigned modules Improve and ensure student motivation for assigned students/programmes and also on a continuous basis as a team effort for the School Track and manage student results (pass rates and throughput rates) on assigned programmes and modules Expand own expertise through attendance of networking events and conferences Assist in the delivery of special projects for example consulting to a bank/investment company around specific customized training needs Recruit, train and performance manage part-time academic staff for assigned modules Potentially facilitate on a face-to-face basis or online Requirements Education: A relevant BCOM Honours/PGD or Masters in the fields of banking, economics, finance, financial management or investment management required. Transcripts to be submitted with your CV, so that there is evidence of completed modules CFA Level 1 highly recommended Experience: Industry experience in the investment and/or banking industry recommended 1-3 years teaching experience at tertiary level recommended Desired Behavioural Competencies: Excellent oral and written English communication skills Proven record of ability to balance strict deadlines with high attention to detail Outstanding analytical skills Ability to work in a dynamic and fast-paced environment and team Passion for education, continuous professional development and for students/customer service
Milpark Education Claremont, Western Cape, South Africa
Nov 15, 2019
Contract
Introduction The appointment to this position is based on Milpark attaining the tender. The School of Investment & Banking. Milpark is the higher education specialist for formal education in banking and is also gaining recognition in the investment arena. In the last 10 years, the School has touched the lives of more than 20 000 banking students. Milpark's School of Investment and Banking has expanded and reviewed their offering so that they can now offer a range of qualifications from NQF level 5 through to NQF level 8 which provides options for school-leavers as well as those already employed at different levels in the sector. The School works closely with both the big and the smaller banks in South Africa, and is also expanding its corporate client base in the rest of Africa in response to the skills demands of these markets. The lecturers have theoretical knowledge, practical experience and ties to the industry which allow for superior student support and a sharing of experiences. Recently, the School has expanded into the area of investment and is entering the industry by offering new qualifications and programs. The Role Would you like to give back and share your investment knowledge with our students, if you are a graduate? If you are employed, are you ready to make a move to the academic arena and enjoy the job fulfillment that it brings? Are you interested in working for an employer that encourages flexible learning solutions and partnerships with the industry? The general purpose of the lecturer role is to teach and assess students for specific modules that the lecturer is responsible for as the subject matter specialist. The teaching happens mainly via distance education modes using electronic media and online live technologies, and only selectively via learnerships or short-courses with face-to-face class interaction Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Give input into the review and authoring process of learning and support material for assigned modules Manage the process of setting, reviewing, moderating and marking assessments (i.e. assignments, online-tests, exams, online participation, PoEs etc.) on assigned modules Improve and ensure student motivation for assigned students/programmes and also on a continuous basis as a team effort for the School Track and manage student results (pass rates and throughput rates) on assigned programmes and modules Expand own expertise through attendance of networking events and conferences Assist in the delivery of special projects for example consulting to a bank/investment company around specific customized training needs Recruit, train and performance manage part-time academic staff for assigned modules Potentially facilitate on a face-to-face basis or online Requirements Education: A relevant Advanced Certificate, Diploma or BCOM in the fields of banking, economics, finance or financial management required. Transcripts to be submitted with your CV, so that there is evidence of completed modules Registered Assessor/Moderator Experience: 3 years industry experience in the banking industry required 1-3 years experience in training/education recommended, ideally in the SETA environment Desired Behavioural Competencies: Excellent oral and written English communication skills Proven record of ability to balance strict deadlines with high attention to detail Outstanding analytical skills Ability to work in a dynamic and fast-paced environment and team Passion for education, continuous professional development and for students/customer service
Milpark Education Cape Town, Western Cape, South Africa
Nov 15, 2019
Contract
Introduction The School of Investment & Banking Milpark is the higher education specialist for formal education in banking and is also gaining recognition in the investment arena. In the last 10 years, the School has touched the lives of more than 20 000 banking students. Milpark's School of Investment and Banking has expanded and reviewed their offering so that they can now offer a range of qualifications from NQF level 5 through to NQF level 8 which provides options for school-leavers as well as those already employed at different levels in the sector. The School works closely with both the big and the smaller banks in South Africa, and is also expanding its corporate client base in the rest of Africa in response to the skills demands of these markets. The lecturers have theoretical knowledge, practical experience and ties to the industry which allow for superior student support and a sharing of experiences. Recently, the School has expanded into the area of investment and is entering the industry by offering new qualifications and programs. The position of Programme Manager is responsible for coordinating and managing one or more allocated programmes offered via distance and/or contact education in a specific academic department. Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Student admission and registration: Admit students onto a qualification/programme in line with the specific admission and selection criteria Administer RPL policy for a specific qualification Process internal subject exemptions (where applicable) Approve all student registrations in line with at risk policy and rules of progression Issue subject exemption letters based on decision by relevant HOD Customer service: Deal with student/client/facilitator queries and take full responsibility for resolving the queries Ensure that student complaints/concerns are channelled to the correct department and solved to the student's satisfaction Deal with special academic requests and channel to the Academic Committee where relevant Conduct programme specific student surveys and focus groups, in coordination with the Tuition committee; evaluate and action items/manage action of items (including requesting student support) Build good relationships and liaise with internal departments, part-time academics and corporate clients of Milpark Programme management: Assist the lecturers and academic team in meeting deliverables Assist in recruitment; selection and the training of contractors Monitor throughput rates on qualification Manage preparation of audits and accreditation requirements Manage "at risk" students in line with Milpark's At Risk Policy (including counselling meetings, exclusion appeals, etc.) Conduct module planning for students. Manage student surveys and feedback in line with guidance and instruction from Tuition Committee. Consider student feedback and action items as required. Serve on relevant academic committees . Consider medical requests for deferrals and extensions where AC involvement is not required. Manage and maintain the general framework of myMilpark for allocated qualification(s). Provide general student support on myMilpark. Manage general student communication on the qualification. Arrange and manage student induction sessions. Compile and submit academic/performance-related reports. Set time tables for contact learning. Check and update all qualification documentation, including fact sheets. Conduct articulation and perform graduation-related activities Programme oversight: Provide input to HOD on material review and curriculum development. Manage qualification definition Manage the configuration of the programme Requirements Education/Experience: At least 3 years' experience in an educational environment required An NQF 6 or business related qualification recommended •Ideally some project management or coordination experience •Ideally prior exposure to the banking environment Desired Behavioural Competencies: •Passion for learning, education and students as well as for problem solving •Excellent customer service orientation and interpersonal skills that portray professionalism at all times •Excellent verbal and written communication skills •Excellent planning and organising as well as administrative skills with high attention to detail •Ability to stay motivated, take initiative, learn fast and perform in an ever changing and pressurized environment •Ability to work in a team but also able to run with tasks self-sufficiently taking full accountability and responsibility •Practical skills in the most important MS Office tools (Excel, Word, PowerPoint) and in Milpark's internal systems (ideally)
Milpark Education Johannesburg, Gauteng, South Africa
Oct 30, 2019
Permanent
Introduction The main function of the position of Head of School is that of academic leadership in the School of Commerce. This includes the management of all programmes offered by the School with a specific focus on quality assurance, planning and execution of all deliverables, academic development of staff and management of stakeholder relations. The Head of School has full accountability for student success and academic deliverables of the School across different modes of delivery (CL, DL and Distance Online). Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Responsibilities Strategic planning Benchmark education and best practice across academic institutions globally and locally Provide strategic direction to the School and implement strategic plans as devised by Exco Develop and implement (annually) a business plan that includes specific annual deliverables and goals Keep abreast of developments and activities across academic partners and institutions globally and locally Seek innovative solutions to maximize business growth and source new business opportunities for the School Seek and implement new initiatives to promote business excellence Academic Management and Leadership Give input in the development and oversee the implementation of academic policies and procedures within School Ensure compliance to all regulatory and quality requirements by keeping abreast of HEQC requirements and participating in relevant internal and external quality management forums Develop and oversee the implementation of the annual academic plan for the School Initiate change where necessary (and in conjunction with the relevant management) Assume full accountability for academic deliverables of the School across different modes of delivery (CL, DL and Distance Online) Conduct capacity planning to ensure that the School is staffed efficiently and optimally at all times Build relationships with industry role-players, clients, bodies and SME's with the purpose of expanding the part-time academic network Take accountability for student success through the optimisation of throughput and pass rates, as well as the implementation of the At Risk process in the School Financial Management Provide the required information for the annual budgeting process Monitor budgets and expenditure monthly and report and address out of line situations Seek new ways to reduce waste and maximize resources Draw up and manage the material development budget for the School Marketing/ Collaboration/ Networking Network and collaborate with other academic institutions and partners locally and globally Conduct corporate visits with the express purpose of raising the awareness of, and promoting Milpark's programme offerings Constantly seek new opportunities to appropriately market Milpark's offerings Improve the profile of the School generally through radio interviews, writing newspaper/magazine articles, research journal publications etc. Assist with PR Manage participation in surveys where applicable Oversee the delivery of popular press articles as required Oversee and participate in marketing events where appropriate Undertake talks / presentations where appropriate Assist with tenders, proposals and client presentations Assist with the Milpark Alumni strategy People Management Cultivate a culture of academic excellence Recruit, upskill and manage academic staff as required in accordance with Milpark's performance management process. Develop succession plans in conjunction with the relevant parties •Proactively manage poor performance •Provide regular coaching and mentoring to academic staff •Oversee the performance management of all staff in the School •Assist in staff training •Ensure that all the academic staff comply with the institution's policies, procedures and rules •Ensure the integration of the part-time academic staff into the School's academic team Programme Development and Management •Take responsibility and ownership for the coherence and relevance of all programmes offered in the School •Oversee and ensure academic content excellence across all programmes •Initiate new programmes and oversee the accreditation submission process •Ensure that the capacity demands for new programmes are met timeously Research •Provide input into and oversee the implementation of research requirements in collaboration with the Executive Manager: Tuition and Research, and the Research Committee •Build and nurture an academic culture in which research is central •Conduct research and publish articles in own field of expertise Customer service and student contact •Take overall accountability for the promotion of successful studies of students, as well as for student communication within the School •Deal with student queries, concerns and complaints as required •Create a student centric culture in the School •Take action to address the root cause of student complaints •Monitor and address student satisfaction •Ensure that the campus facilities are fit for purpose for students and staff of the School (in collaboration with Facilities Manager) - where applicable Service to the community •Manage service to the community as an integrated part of the teaching and research activities of the School •Create and maintain the necessary structures in the School by means of which effective and relevant service can be delivered to the community Requirements Education & Experience Requirements Minimum: •Doctorate degree in the field of commerce (business management, general management, marketing, finance, accounting, economics or similar) •5 years of undergraduate tuition •5 years academic management experience •Proven research record •Proven experience in curriculum design, programme development and accreditation •Proven experience in the supervision of postgraduate research Desired Behavioural Competencies •Proven leadership ability •Proven ability to foster collaborative partnerships •Excellent interpersonal and communication skills •Ability to articulate a clear vision for the School and to develop and implement strategic plans •Proven ability to influence others •Strong student centric orientation •Demonstrated fiscal responsibility and ability to manage budgets •Higher order problem solving and decision making skills
Milpark Education Nationwide, Nationwide, South Africa
Oct 18, 2019
Contract
Introduction The Company Milpark Education is a tertiary institution unlike any other, and is focused on new ways of learning and challenging convention. Our offering ranges from undergraduate and postgraduate qualifications, to continuing education and corporate training. Our MBA programme has consistently ranked #1 Private MBA in South Africa. Our flexible learning platforms have provided students with an alternative to traditional universities by creating a quality education structure that is flexible yet disciplined. The main purpose of the Sales Acquisitions Advisor is to be the first point of contact for student enquiries regarding admission, registration and programme information. The position performs student recruitment activities via telephone, email as well as face-to-face meetings with prospective students and is responsible for selling Milpark Education Qualifications and promoting the portfolio of Milpark Education's programmes to prospective students. Please be advised that this is a Fixed Term Contract position until end of February 2020 for busy period with no possibility of permanence. We require 10 Temporary Student Acquisition Advisors: 8 x Claremont Cape Town 2 x Melville Johannesburg Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Main Responsibilities include: Sales and Administration: Answer inbound calls, emails and prospective students that walk into the offices. Assist student with admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations. Provides prospective students with the highest level of customer service through effective phone, email and face-to-face communication. Deliver prepared sales scripts to persuade potential students to purchase a product. Assist with providing sales documentation and information. Attend promotional events if and when required. Review enrollment/ registration documentation received from prospective student and ensure all required information is obtained. Ensure that all student records are updated on the database . Ensure that all Web queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA. Meet activity and registration targets set by the Contact Centre Manager. Customer Service & Student contact: Ensure that all documentation is processed correctly including assisted registration. Ensure that all student queries are resolved quickly and promptly. Assist Student Services Administrators when required. To build and maintain good relationships with students, customers and colleagues. Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follows up on outstanding/incorrect documentation uploaded by students. Drive and ensure high customer services delivery to students. General: Demonstrate an awareness of the Milpark organisational policies and procedures. Ensure that you are fully aware of the functionality of the various systems and tools as required in the sales team. Ensure that you fully understand the details of the Milpark portfolio of Educational Products & Programmes. Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to academic planners, rosters etc. Ensure that all interested students are contacted for marketing purposes and that follow ups are maintained. Requirements Education & Experience Requirements: Minimum of a Grade 12 Qualification. Further Qualification in Sales will be an advantage. Call Centre Sales experience, or telesales experience. Relevant work experience inclusive of data capturing. Experience in an educational environment entailing one on one interaction is highly preferred. Ability to use technology (Excel, Outlook, Web, databases, CRMHigh Level Verbal and written communication skills. Desired Behavioural Competencies: Customer Service focused. Target driven. •Able to work under pressure. •Passionate about providing quality education. •Team player with integrity & respect. •Personal accountability and responsibility. •Operational excellence. •Extraordinary organizational skills. •Professional & Reliable. •Enthusiastic and driven. •Persuasive & Assertive.
Milpark Education Nationwide, Nationwide, South Africa
Oct 18, 2019
Contract
Introduction The Company Milpark Education is a tertiary institution unlike any other, and is focused on new ways of learning and challenging convention. Our offering ranges from undergraduate and postgraduate qualifications, to continuing education and corporate training. Our MBA programme has consistently ranked #1 Private MBA in South Africa. Our flexible learning platforms have provided students with an alternative to traditional universities by creating a quality education structure that is flexible yet disciplined. The main purpose of the Sales Administrator is to support the Sales Team by performing a number of tasks focusing on customer satisfaction and coordinating sales team activities by acting as the link between students and sales. The Sales Administrator is responsible to track reports, capturer leads data, direct email queries to Student Acquisition Advisors and prepare multiple sales documents. The position requires the Sales Administrator to work regular business hours, however overtime is required during busy season. Please be advised that this is a Fixed Term Contract position until end of February 2020 for busy period with no possibility of permanence. We require 4 Temporary Sales Administrators: 3 x Claremont Cape Town 1 x Melville Johannesburg Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Executing sales administration: Correctly and accurately use the Salesforce system for capturing of enquiries and doing Administrator follow ups as agreed to with the manager. Accurately capture every lead onto Salesforce. Answer queries for sales documentation and information same day. During Busy season 24 hours will be given to answer these requests. Ensure accurate grammar and spelling when emailing a prospective student. Keep it professional at all times Ensure that documentation is correctly signed and uploaded Follow up on outstanding or incorrect documentation uploaded by prospective students for admissions and registrations within the agreed SLA Ensure that extra information is also loaded on student profile such as international venue info, special needs etc Submit daily figures and weekly reports on time as requested by the manager Assist Student Acquisition Advisors with capturing leads. Ensure that notes are added to every application or lead captured. Fostering and maintaining student relationships: Provide each and every prospective student with the correct information presented in a professional manner. Participate in outbound campaigns - making contact with prospects that have not registered to ensure that contact is maintained and leads to conversion. To uphold good relationships with our prospective students, customers and colleagues. To ensure that no complaints regarding service or performance are received from students and clients. Be professional at all times. Continuously improving service standard Quality and internal growth and development requirements: Good understanding of our product and programme requirements and the Salesforce system. Excellent knowledge of all admission and registration related policies and procedures. Knowledge of the filing system and computer packages used for capturing leads. Ensure that you are fully aware of the functionality of the various systems and tools. Demonstrate an awareness of the Milpark organisational policies and procedures. Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to the SLA, academic planners, rosters, weekly reports etc. Attend all training that you are scheduled for. To have an in-depth knowledge and understanding of all academic and administrative policies and procedures for both public programmes (contact and distance) and Learnerships. Desired Behavioural Competencies Customer Service focused Target driven Able to work under pressure Passionate about providing quality education Team player with integrity & respect Personal accountability and responsibility Operational excellence •Extraordinary organizational skills •Professional & Reliable •Enthusiastic and driven •Persuasive and Assertive Requirements Education & Experience Requirements: •Minimum of a Grade 12 Qualification •At least 1 year Data Capturing or Administration Experience •Ability to use technology (Excel, Outlook, Web, databases,CRM). •High Level Verbal and written communication skills.
Milpark Education Cape Town, Western Cape, South Africa
Oct 18, 2019
Contract
Introduction The position of Student Support Administrator is in the Student Support Department (Cape Town) and is responsible for ensuring that all student queries are resolved quickly and promptly, whether they are through walk-ins, email or by telephone. Where necessary queries will need to be cascaded to relevant staff or meetings set up subject matter experts. This is a Maternity Leave stand in for a fixed period from 2 December 2019 - 14 May 2020 with no possibility of permanence. Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements. Specification Resolving student queries promptly and accurately: To assist all students with various enquiries whether, academic or administrative and achieve a 24 hour turn- around. To ensure that queries are allocated to relevant departments, but remain accountable for the query resolution within the 24 hour cycle and communication to student. To document all queries and signed off as per policies and procedures. To have an in-depth knowledge and understanding of all academic and administrative policies and procedures. Ensure that all documentation provided to other departments for further action has been checked accurately before handing over. Ensure that the uploading of documents is done correctly and effectively for Learnerships. (Remarks, AC, Refunds etc). Ensuring that all queries are resolved quickly and promptly within the agreed SLA, whether they are through walk-ins, email or by telephone. Good relationships with students and colleagues To uphold good relationships with our students, customers and colleagues. To ensure that no complaints regarding service or performance are received from students and clients. General Demonstrate an awareness of the Milpark organisational policies and procedures. Ensure that you are fully aware of the functionality of the various systems and tools as required in the student services team. Ensure that you fully understand the details of the Milpark portfolio of Educational Products & Programmes. Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to academic planners, rosters etc. Assist Sales team with contacting all interested students for marketing purposes and that follow ups are maintained. Desired Behavioural Competencies Alignment to the behaviours as defined by Milpark's Values (see above) Able to work under pressure Committed Team player Passionate about education Persuasive & Assertive Professional & Reliable Quality orientated Service orientated/ Customer service focused Strong Business Ethics and Ethos Ability to listen and talk in a good manner Ability to plan High Level of attention to accuracy and quality Requirements Education & Experience Requirements Minimum of a Grade 12 Qualification At least 3 years' experience in a Customer Service Environment Customer service or advising experience in an Educational Environment entailing one on one interaction is highly preferred. Ability to use technology (Excel, Outlook, Web, databases, CRM/Salesforce) High Level verbal and written communication skills Good telephone etiquette and customer service skills
Milpark Education Cape Town, Western Cape, South Africa
Oct 15, 2019
Permanent
Introduction Overview We are excited to add the senior position of Senior Student Engagement Officer (SSEO) to our entrepreneurial and innovative academic team. The SSEO will join a dynamic and entrepreneurially spirited team who designs and runs the only fully online programmes through which students qualify as Chartered Accountants. Our online SAICA-accredited Postgraduate Diploma in Accounting (PGDA) combines the best aspects of supported and guided contact education, together with the flexibility and access of distance education. This is a blue-sky programme that leads the market in innovation and the objective of this position is to continue to cement this position. The SSEO will work closely with our team to contribute to providing our students with the best possible online community learning experience while also increasing the student's chance of success in the programme. The position requires a leader with relevant technical skills and experience combined with a strong mix of interpersonal skills. They should be a proactive and innovative self-starter in ideating and designing systems that achieve the programme's key KPIs. Our Belief About Academic Success We believe that the best way to achieve academic success is through teaching that is based on relationships of genuine care. We aim to offer: An innovative modern learning environment Industry-leading academic support Focus on unique student learning needs; and Accessibility throughout South Africa and globally. More information about our programme and team is at www.caconnect.co.za. Location The position is primarily based at the Milpark Education office in Claremont, Cape Town. There is flexibility for performing work remotely. Working Hours General working hours are weekdays from 08h00 to 17h00. More important than working hours is that the SSEO is available to students and academics so that they are equipped to engage the programme and perform their roles. The programmes of the Department of Professional Accounting have a substantial number of after-hours and day time students. Working hours therefore need to accommodate all students' needs. Work is cyclical and there are quieter and busier periods. There needs to be flexibility according to requirements at different times of the year and after-hours and weekend work may be required. Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements Specification The SSEO Objective & Responsibilities The SSEO will lead our academic team in understanding our students' needs and the data behind their behaviour, to provide appropriate responses that increase engagement. The SSEO will work directly with students and closely within the academic team to assess and design appropriate mechanisms for proactive and reactive support. This includes: Working with the academic team to synthesise academic and psychosocial support. Analysing the student data from the learning platform and interrogating what additional information should be acquired; Managing the live data and reporting to the team to enable a sense of how students are behaving, and what could be done to improve the learning community. Actively interpreting live data coming off the dashboard and responding appropriately- both retrospectively and proactively; Identifying at risk students and designing mechanisms for assistance; Connecting academics with at risk students; Identifying risk areas in learning material with which students are not engaging, critically analysing this and assisting in ideas for redesign; Engaging with academics to improve learning design that results in increased student engagement; Designing, implementing and facilitating systems and initiatives that support a strong online community; Managing the student mentorship programme to maximise its value; Managing the alumni network to maintain strong relationships. Requirements Selection Criteria: Education & Experience Experience in: oOnline education. oLeading growing teams. oCoaching students. A qualification in organisational psychology, data analytics, learning design, or an equivalent qualification that meets the needs of the role. Experience designing and implementing new systems in a growing business. An ability to manage data and perform detailed analysis on a Moodle learning platform. Practical skills in MS Office tools (Excel, Word, PowerPoint). An entrepreneurial and innovative spirit. Mature emotional intelligence with an aptitude and desire to build relationships though compassion and genuine care. An industrious, innovative and gregarious attitude with the ability to learn, solve problems and complete tasks without close supervision. Strong ability to collaborate in a team with excellent communication skills.