27 jobs found in algeria

Sealand Algeria is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Customer Service Counter Agent" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded Key responsibilities The role of the Counter Agent is to provide the incoming customers at the counter with a versatile and well-rounded service allowing them to proceed with their required work in an orderly manner. Execute all assigned tasks at the counter responsibly and efficiently Be proactive in responding to daily emails. Cater to a great number of customers daily in a professional and smooth manner Handle import and export shipments while processing all needed work Print OBL for import/export Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately Work closely with the related departments to provide a good service for our customers Calculate the detention invoices Guide the customers to use our website to receive effective service as and when needed Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values We are looking for •Candidate must possess a university degree. 1-3 years' experience in Customer Service. Knowledge of all Microsoft Office applications Self starter , Good learner - able to handle reported customer issues after involving all stakeholders soon as possible Good communication skills. Good English written skills towards all stakeholders. Strong command of English and French Flexible attitude to working hours.

Chief Financial Officer - Jumia ( Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Defining and implementing financial strategy in collaboration with the CEO Designing policies and processes for internal control in order to minimize business risk and comply with local and internal accounting standards Managing and maintaining the financial accounting system, and all accounting processes including daily accounts payable, accounts receivable, cash collection, GL, payroll Providing complete analysis of financial results to the executive leadership team and Partner group Effective and timely management of financial planning, analysis and budgeting within the global business Creating infrastructure to capture weekly, monthly, quarterly KPIs Leading a team, providing technical and professional development and establishing succession planning Organizing, evaluating and directing the fiscal functions and performance of the business; developing country/product specific policies and procedures to improve overall operation/effectiveness; participating in the development of financial plans and programs Ensuring the accurate/timely reporting of the business financial results, the preparation of the budgets, financial reports and analyses; ensure compliance with all country legal, regulatory and tax reporting requirements Evaluating cash flow projections Pro viding strategic financial input and leadership on issues affecting the region and provide financial advice and knowledge toothers within the discipline Requirements : Minimum 2-3 years’ audit experience Qualified accountant with knowledge of IFRS accounting standards Experience in big 4 audit firm or preparing for an audit of a large business Broad based global experience in leading a financial unit Exceptional analytical skills Ability to communicate effectively with internal and external affiliates and client Successfully managed financial organization with comparative scale and complexity Leadership Skills Unwavering discipline Strong influencing and communications skills and ability to work across multiple areas of company We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Job Summary: Youwill Lead and develop assigned Channel & Customer strategies &initiatives to deliver agreed objectives/targets. Main Responsibilities: Lead and develop assigned Channel& Customer strategies & initiatives to deliver agreedobjectives/targets Ensure development and executionof Category Channel Plan for the NP Channels and POCs in line with businessrequirements Ensure achievement of agreedChannel targets/KPIs (NPS, RIG, TS, CCS, Forecast accuracy etc.) Ensure implementation and periodicupdate/follow up of Category Channel Plan Identify killer operatorInsight/actionable idea and develop in-store execution Ensure adherence to all Companyprinciples and policies. Collaborate with peer CCSD in MENAto share Category Channel best practices/insights, liaise with Marketing, FieldSales, Finance and Supply Chain to drive Category, Channel and Consumer relatedinitiatives RequiredQualifications & Experience : Bachelor’s degree in business/marketing; a graduatedegree a plus Minimum 4 year experience in marketing or sales Proficiency in English, French and Arabic Demonstrated high level leadership / project management qualitiesduring previous work experience Delivered on KPIs on previous positions Strong interpersonal relationship builder Team player, dynamic and willingness to learn quickly

Chief Commercial Officer Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities: The Chief CommercialOfficer will be responsible for leading the company sales performance and havedirect oversight of all commercial activities in the country, including inparticular Vendor Acquisition, Vendor Management & Category Development. Ensuringsharp execution of the centrally defined improvements/routines, participatingto their refinement through the collection of detailed customer/vendorfeedbacks, and leading country related specific projects to reach thoseobjectives. Main responsibilitiesinclude: Settingthe commercial strategy of the department (sales targets, targetcategories/segments to unlock, target key suppliers, target number of suppliersto onboard .. etc) Managing a team in charge of vendor acquisition,vendor management, sourcing operations and content management Scaling the team and processes to support thegrowth of the company Recruiting adequate profiles to join the team Meeting key vendors and suppliers to negotiatepartnerships, contracts and service level agreements. Ensuring regular and quality reporting of team actions and results ProfileRequirements Strong experience (minimum >6 years) in a consumer good company, retail or equivalent Strong local knowledge and deep understanding of businessenvironment Strong negotiation skills Hands on & results oriented Well organized Capacity to challenge and improve processes Ability to identify new business opportunities Weoffer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact inbuilding the African ecommerce sector The opportunity to become part of a highlyprofessional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Customer Experience Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Algeria Department Customer Experience Job Title Customer Experience Agent - Jumia (Full Time) City Algiers Country Algeria

Head Of Content - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Responsabilities : As Head of Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. As Head of Arabic Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. Manage a team of 5 to 10 content owner, graphic designer and photographer Lead team in creating content in french and arabic in line with the Jumia standard and KPIs; Own the quality of the product content from picture to text; Manage SLAs & reporting across sub-teams: content writing, photography, image editing, quality control; Responsible for the process of counterfeit control ; Carry out team training on relevant skills ; Monitor the effectiveness of new and existing content tools and take the lead on coming up with solutions ; Synergize with other teams for the optimization of content and other related initiatives ; Work effectively without close supervision and take lead of local projects ; Take part to company monetisation by collaborating to the development of Jumia Studio ; Requirements Ability to communicate flawlessly in both verbal and written mediums with impeccable spelling and grammar in Arabic and French. Professional written and oral knowledge in English. Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) tools Working knowledge of Google Office Productivity Tools. You are tech savvy, able to learn quickly how to use new tools Details oriented and seeking perfection ; Ability to deal with ambiguous problems and build lasting solutions ; Project and team management skills are essential ; Proven ability to manage multiple team, competing priorities simultaneously ; Autonomous, you adapt fast and learn by doing ; Qualification & Experience Master Degree in business, engineering or arts ; 1-2 years' experience in content creation for high traffic website ; 1 year minimum managerial experience ; Working knowledge of the online businesses/e-commerce industry ; Experience with Salesforce is a plus ; We offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth given the challenges that we propose you to take.

We are looking for an enthusiastic and dedicated Vessel accounts responsible to prepare and deposit the vessel accounts as per guidelines for all the ports where Maersk operates in Algeria. Besides, maintaining a good and close cooperation with vessel accounts committees. This position will be located in Skikda. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Keep track of vessel account balance breakdown (detailed) Provide input to treasury, accounting etc. when/where applicable to ensure items are cleared within the specified timeframe Ensure A40 returned from the various customs offices within reasonable delay Monthly reporting about pending, validated and ongoing vessel accounts and A40. Coordinate with different functions to ensure required documentation provided as per local regulation Maintain a detailed vessel accounts situations and ensure is it updated daily Measurements / success criteria in position First vessel account for each voyage must be deposited within 90 days Your ability to perform within your areas of responsibility as outlined above. This includes accuracy and quality of work, quantity of work, problem solving and decision-making skills. Your ability to work within a team as well as independently and your contribution towards ensuring that the best possible financial result is achieved for Maersk Algerie SPA and the Group as a whole. The measurable results/performance on services which you influence including the profitability of Maersk Algerie SPA towards the agency budget. Transactional measures (locally defined) We are looking for As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You listen for the opinions of others and act in a diplomatic manner which enables you to relate and build constructive relationships. Customers and colleagues therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and when faced with problems, you look beyond the obvious and work thoroughly to identify the most appropriate solution. You actively seek to understand and learn from your experiences and you are able to immediately apply the knowledge you have gained. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. The communication style is therefore adapted every time in order to match the needs of the customer.

Key Account Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous développez de fortes relations avec les gestionnaires de nos plus grandes marques et nos meilleurs vendeurs. Vous justifiez d’une compréhension parfaite du marché et bénéficiez d’un réseau important. Avec le CCO & le CEO, vous représentez Jumia auprès de ces comptes clés. Vous conduisez la croissance du volume de vente de vos comptes clés en garantissant que Jumia a les meilleurs produits au meilleurs prix. Vous vous assurez que vos comptes maintiennent une performance opérationnelle optimale dans la gestion de leur stocks, de leur vitesse d’expédition et de la qualité de leur produits. Vous positionnez Jumia comme partenaire privilégié dans la feuille de route produit des marques et des vendeurs afin de garantir le meilleur assortiment de produits sur le site. Vous gérez la participation de vos comptes clés aux événements commerciaux tel que Black Friday. Vous construisez en collaboration avec vos comptes clés des business plan et en en assure le suivi régulier. Vous participez à la monétisation de l’entreprise à travers la vente de services marketing à valeur ajoutée. Vous exécutez les processus de suivi de la performance commerciale et oeuvrez à leur amélioration. Compétences & expériences requises : Appétence commerciale forte avec au moins un an d’expérience (Commercial, Consultant, Ingénieurs). Compétences en négociation avérées lors d’expériences professionnelles antérieures. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Compétences analytiques requises : vous prenez des décisions sur la base de données quantitatives. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Indépendant, vous savez apprendre par vous même. Polyvalent, vous savez collaborer avec des équipes diverses. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Grandes écoles de commerce, d’ingénieurs et université (Top 5) Excel & Power Point requis. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.

Vendor Support Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure Descriptif du poste: Responsable de la Hotline Vendeur Mailing aux vendeurs et informations Traitement des requêtes et réclamations vendeurs Gestion du chat sur Seller Center Gestion du stock et rupture de Stock Envoi et suivi du VNPS Profil recherché: Esprit commercial et maîtrise des techniques de communications Sens du détail et aime le travail d'équipe Rigoureux, organisé, pragmatique, capacité d'adpatation rapide et ouverture d'esprit Maîtrise de l'excel Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises interne Apply for this job Link to this job Share this job Location Algeria Department Operations Job Title Vendor Support Agent - Jumia (Full Time) City Algiers Country Algeria

IT Representative - Jumia (Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities Support and troubleshooting for Jumia's systems & tools, including escalation to and coordination with central tech team Configure systems to facilitate commercial, operational, and marketing needs Project management - coordinate with local and central teams to ease the release of new features including user traning and technical testing Understand business use of functionalities and document them In charge of user management on systems i.e staff onboarding and offboarding from systems, access control Research and propose feature improvements to central product team Required skills Bachelor in Applied Math, Engineering, Computer science, or related technical field HTML + Java script Fluent English Action-oriented and performance-driven Strong analytical and data management skills Superior organizational skills and attention to detail Resistant to stress Autonomous Finding simple solutions to complex problems. First experience in IT support functions is a plus What we offer : A uniqueexperience in an international, entrepreneurial, yet structured environment An unparalleledpersonal and professional improvement as our longer-term objective is to trainthe next generation of leaders for our future internet service lines The opportunityto be part of a team full of talented people with the best backgrounds.

Sealand Algeria is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Customer Service Counter Agent" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded Key responsibilities The role of the Counter Agent is to provide the incoming customers at the counter with a versatile and well-rounded service allowing them to proceed with their required work in an orderly manner. Execute all assigned tasks at the counter responsibly and efficiently Be proactive in responding to daily emails. Cater to a great number of customers daily in a professional and smooth manner Handle import and export shipments while processing all needed work Print OBL for import/export Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately Work closely with the related departments to provide a good service for our customers Calculate the detention invoices Guide the customers to use our website to receive effective service as and when needed Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values We are looking for •Candidate must possess a university degree. 1-3 years' experience in Customer Service. Knowledge of all Microsoft Office applications Self starter , Good learner - able to handle reported customer issues after involving all stakeholders soon as possible Good communication skills. Good English written skills towards all stakeholders. Strong command of English and French Flexible attitude to working hours.

The jobholder will manage Dairy Category and Business in Algeria and drive effectiveplanning and implementation in order to generate strong business results forthe category. MainResponsibilities: Adapt, plan and implement Country Category planand develop/implement channel plan Responsible for P&L at Country level.Responsible to achieve market share and objectives at countrylevel Responsible for achieving the sell out targetsfor category Participate actively in the monthly businessplanning meetings and collaborates with team to provide high quality input Responsible for pricing strategy in the country Responsible for consumer & shopper activities& plans in the country Responsible for driving ICP in the country Responsible to plan & manage the PFME of thecategory at the country level. Responsible for dedicated TTS &accountable for total TTS per category managed by sales Ensure that all planned activities are pre/postevaluated by his/her direct reports Responsible to develop launch plan at Countrylevel for NPDI & implement it. Accountable for recommending new formatwithin existing categories to reach specific price point adapted perchannel. Adapt and localize regional communication andmaterials when necessary Demonstrates leadership and facilitate developmentof his/her team Responsible for promotional strategy at countrylevel per category Required Qualifications & Experience: Bachelor’s degree in business/marketing; a graduatedegree a plus. Minimum 8 years experience in marketing and 3years in other function ideally in FMCG Proficiency in English, French and Arabic Experience in leading and managing crossfunctional teams

Chief Financial Officer - Jumia ( Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Defining and implementing financial strategy in collaboration with the CEO Designing policies and processes for internal control in order to minimize business risk and comply with local and internal accounting standards Managing and maintaining the financial accounting system, and all accounting processes including daily accounts payable, accounts receivable, cash collection, GL, payroll Providing complete analysis of financial results to the executive leadership team and Partner group Effective and timely management of financial planning, analysis and budgeting within the global business Creating infrastructure to capture weekly, monthly, quarterly KPIs Leading a team, providing technical and professional development and establishing succession planning Organizing, evaluating and directing the fiscal functions and performance of the business; developing country/product specific policies and procedures to improve overall operation/effectiveness; participating in the development of financial plans and programs Ensuring the accurate/timely reporting of the business financial results, the preparation of the budgets, financial reports and analyses; ensure compliance with all country legal, regulatory and tax reporting requirements Evaluating cash flow projections Pro viding strategic financial input and leadership on issues affecting the region and provide financial advice and knowledge toothers within the discipline Requirements : Minimum 2-3 years’ audit experience Qualified accountant with knowledge of IFRS accounting standards Experience in big 4 audit firm or preparing for an audit of a large business Broad based global experience in leading a financial unit Exceptional analytical skills Ability to communicate effectively with internal and external affiliates and client Successfully managed financial organization with comparative scale and complexity Leadership Skills Unwavering discipline Strong influencing and communications skills and ability to work across multiple areas of company We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Job Summary: Youwill Lead and develop assigned Channel & Customer strategies &initiatives to deliver agreed objectives/targets. Main Responsibilities: Lead and develop assigned Channel& Customer strategies & initiatives to deliver agreedobjectives/targets Ensure development and executionof Category Channel Plan for the NP Channels and POCs in line with businessrequirements Ensure achievement of agreedChannel targets/KPIs (NPS, RIG, TS, CCS, Forecast accuracy etc.) Ensure implementation and periodicupdate/follow up of Category Channel Plan Identify killer operatorInsight/actionable idea and develop in-store execution Ensure adherence to all Companyprinciples and policies. Collaborate with peer CCSD in MENAto share Category Channel best practices/insights, liaise with Marketing, FieldSales, Finance and Supply Chain to drive Category, Channel and Consumer relatedinitiatives RequiredQualifications & Experience : Bachelor’s degree in business/marketing; a graduatedegree a plus Minimum 4 year experience in marketing or sales Proficiency in English, French and Arabic Demonstrated high level leadership / project management qualitiesduring previous work experience Delivered on KPIs on previous positions Strong interpersonal relationship builder Team player, dynamic and willingness to learn quickly

Rattaché(e) au Directeur Financier, vous serez le contrôleur de toutes les activités commerciales et vous serez le Co-Pilot de l’équipe de vente et l’ambassadeur de la direction Finance & Control au sein de la Direction Commerciale. Votre mission consistera à accorder le support nécessaire au Directeur Commercial en conformité avec les exigences du groupe en matière de respect des bonnes pratiques Finance & Business et en matière de Contrôle Interne. Responsabilités et tâches: Montage des budgets commerciaux en collaboration avec les comptes clés et la direction commerciale et analyse des performances commerciales vs Budget Production des tableaux de bord commerciaux et mise en place et suivi des KPI de la performance de la vente Implémenter les bonnes pratiques de Groupe en matière de Contrôle Interne et Compliance Contrôle des ristournes et des avantages accordés aux clients Contrôle et validation des primes de l’équipe de vente Participation à l’amélioration de la Balance Clients Etablir les comptes de charges et Profit par clients et définir les axes d’amélioration avec le Directeur Commercial et Financier. Analyse des prévisions des ventes primaires et secondaires Etablir les Pre Evaluations et les Post Evaluations des Promotions commerciales Travailler en collaboration avec les équipes business et support au niveau de la région pour une gestion optimale des dépenses commerciales des catégories. Evaluer l’impact financier de toutes décisions/actions commerciales sur le Business Faire des recommandations pour maximiser le développement et la Profitabilité du Business à court et moyen terme. Profil recherché: Vous êtes diplômé d’une Grande Ecole de Commerce, Comptabilité ou Finances. Vous justifiez d’une expérience de 4 à 5 ans dans une fonction similaire au sein d’une grande entreprise ou ayant occupé un poste de Contrôleur de Gestion. Vous avez une très bonne maîtrise des outils bureautique, en particulier Excel et Power Point. Une expérience SAP est souhaitable Vous êtes parfaitement trilingue : Arabe, Français, Anglais. Vous êtes dynamique, orienté(e) résultat et autonome, vous avez le sens de la communication et vous disposez de bonnes capacités organisationnelles. Vous faites preuve de rigueur, d’un fort esprit de synthèse ainsi qu’un sens développé de l’observation et un goût prononcé pour les challenges. Votre leadership, votre esprit d’initiative et d’analyse seront vos atouts pour mener à bien votre mission.

Onsite Merchandiser -Jumia (Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Daily health-check and maintenance of the website and app to ensure quality and user experience Drive the optimization of overall Conversion Rate and key Onsite KPIs across all devices and Onsite channels -desktop, mobile and app Constant optimization of revenues and ensure outstanding quality of the content across devices Owning the website front end from A-Z and Eye for small details, everything on website is your responsibility Work with other teams (graphics, marketing, catmans etc.) across the company and coordinate and filter onsite requests, as well as manage onsite capacity. Generate and share weekly report with Merchandising team to include actionable takeaways, risks and opportunities from a trend, financial and brand perspective Monitor, analyse, optimize and report on performance of campaigns and key learnings to maximize results Be a source of innovative ideas; Improve landing pages/campaign designs and performance and give feedback Weekly campaign planning and monitoring for efficient e-merchandising: challenge product assortment, catalogue structure and navigation, and optimize user experience to maximize sales Track key business indicators and ensure regular reporting and feedback with high value-added analysis. Proactively monitor product and category performance, recommending new strategies to drive business performance Team work and knowledge sharing between Jumia countries Be creative and keep up to date with new ecommerce ideas and innovations to try Required Qualifications: Demonstrated ability to work harmoniously with a cross-functional team of category managers, marketing professionals, design teams and others to create a world-class customer experience Sales mentality and proactive thinker who can translate corporate product management strategy into an online experience Ability to prioritize work, understand and follow processes, and utilize available resources. Ability to understand commercial/campaign requests and translate to design briefs Demonstrated ability to manage multiple campaigns/projects, including prioritization, planning and execution Strong and organizational skills with strong attention to detail and accuracy Proficiency and good working knowledge of CSS, HTML, Microsoft Office applications (Word, Excel, and PowerPoint) is a plus Ability to multi-task and reprioritize in a dynamic environment Strong problem solving and decision making skills; as well as ability to work and deliver under pressure, and within tight deadlines Excellent communication and presentation skills Must possess ecommerce and business acumen We offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

City Coordinator - Jumia Food ( Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Jumia Food isan online food ordering site that allows consumers to conveniently order mealsof their choice from their preferred restaurants, and have them deliveredstraight to their home / office. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Welcome call/ meeting to all newly signed partners, ensuring they are educated on the system and how to drive order growth. Provide service to existing accounts. Develop and strengthen Jumia Food’s relationships with restaurant partners. Increase the value of Jumia Food’s restaurant network. Introduce new Jumia Food products and services to existing restaurant partners. Collection of menu/price updates. Assist Marketing Department with marketing requests. To own the geography and have extensive knowledge of delivery restaurants within key areas, with specific focus and regular call-age on the top/developing accounts. To provide feedback trade intelligence as required. Achieve sales targets set out by Management. Required Skills & Qualifications Bachelor’s Degree/Diploma in related field; Marketing, Sales, Business Administration, Communication, Social Sciences, Arts, PR, Education-Languages 2 years min experience in Account Management Previous sales experience is a plus Independent and resourceful Has strong drive and leadership Has impeccable communication skills (spoken and written) Exceptional organizational skills Proficiency in Microsoft Excel Ability to work independently and in a team Ability to meet demanding targets Ability to develop relationships with 3rd parties Mentality of client service and taking responsibility beyond direct duties. High level of motivation, determination and commitment. We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Customer Experience Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Algeria Department Customer Experience Job Title Customer Experience Agent - Jumia (Full Time) City Algiers Country Algeria

Gestion de Contenu - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous êtes responsable de la création d’annonce produit de qualité tant d’un point de vue des images que du texte descriptif en langue arabe. Vous coordonnez avec plusieurs équipes pour assurer la production d’un contenu produit de grande qualité. Vous participez à la monétisation de l’entreprise en délivrant un travail de qualité sur la création d’annonce de vente de produits à la demande des vendeurs sur Jumia. Vous gérez le processus de suivi de la facturation des bons de commandes sur la création de produit. Vous vérifiez la qualité des annonces produits listées sur le site. Vous exécutez les processus de gestion du contenu sur le site et oeuvrez à leur amélioration. Compétences & expériences requises : Appétence aux outils informatiques requise : vous êtes capable d’apprendre rapidement à utiliser de nouveaux logiciels. Vous portez une grande attention aux détails et recherchez la perfection. Polyvalent, vous savez collaborer avec des équipes diverses. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Indépendant, vous savez apprendre par vous même. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Grandes écoles de commerce, d’ingénieurs et université (Top 5) Excel & Power Point requis. Excellente communication en Arabe et Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.

Customer Service Agent - Jumia (Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Respond to customer questions in a timely manner either via phone, email and chat. Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Challenging and influencing hotels to improve service level and operational standards. Building and maintaining strong working relationships with levels of staff at the client hotel. Completing service reports by collecting and reporting on call log information. Managing oneself and tracking progress with Excel spreadsheets/Smart sheet. Creating trust with all partners. Building and leading cross-functional teams that are able to anticipate and deliver solutions to client issues. Required Skills & Qualifications A successful candidate will fulfill the following requirements: Previous Call Center/ Customer service/ hospitality experience is a plus. Ability to meet demanding customer service targets Independent and resourceful Strong drive and leadership Impeccable communication skills (spoken and written) Exceptional organizational skills A good understanding of statistics and logic Proficiency in Microsoft Excel Ability to work independently and in a team Ability to develop relationships with 3rd parties and the hotel teams. Mentality of client service and taking responsibility beyond direct duties. High level of motivation, determination and commitment. We Offer You will belong to an international talented team, evolving in a fast-paced environment. Our people are inspiring, ready to take challenge, and will support you in working on an international scale impacting tens of millions of revenue and users. Our commitment to our teams is to turn everyone into the finest in their area by providing constant support. We will offer you a second home where you will find opportunity for growth and career development. Benefit list includes (but is not limited to) health insurance, parental bonus, snacks, fruits and bonuses based on your excellent results. We are passionate about what we do, and we have fun while doing it. And above all, we believe that nothing is impossible.

Head Of Arabic Content - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Responsabilities : As Head of Arabic Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. Lead team in creating content in Arabic in line with the Jumia standard and KPIs; Own the quality of the product content in arabic from picture to text; Manage SLAs & reporting across sub-teams: content writing, photography, image editing, quality control; Responsible for the process of counterfeit control ; Carry out team training on relevant skills ; Monitor the effectiveness of new and existing content tools and take the lead on coming up with solutions ; Synergize with other teams for the optimization of content and other related initiatives ; Work effectively without close supervision and take lead of local projects ; Take part to company monetisation by collaborating to the development of Jumia Studio ; Requirements Ability to communicate flawlessly in both verbal and written mediums with impeccable spelling and grammar in Arabic and French. Professional written and oral knowledge in English. Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) tools Working knowledge of Google Office Productivity Tools. You are tech savvy, able to learn quickly how to use new tools Details oriented and seeking perfection ; Ability to deal with ambiguous problems and build lasting solutions. Project and team management skills are essential Proven ability to manage multiple, competing priorities simultaneously Autonomous, you adapt fast and learn by doing; Qualification & Experience Master Degree in business, engineering or arts, 1-2 years' experience in content creation for high traffic website 1 year managerial experience Working knowledge of the online businesses/e-commerce industry We offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth given the challenges that we propose you to take.

Logistic Coordinator -Jumia services ( Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Prepare and verify shipping documents. Check quality and condition of items in a warehouse. Maintain, manage and update returns quality controls. Implement safety procedures and standards in a warehouse. Design and implement best practices in warehouse operations. Required Skills & Qualifications Customer service background appreciated. Customer and vendor focused person. Ablity to handle heavy work-load. Good organization skills. Attention to details We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Key Account Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous développez de fortes relations avec les gestionnaires de nos plus grandes marques et nos meilleurs vendeurs. Vous justifiez d’une compréhension parfaite du marché et bénéficiez d’un réseau important. Avec le CCO & le CEO, vous représentez Jumia auprès de ces comptes clés. Vous conduisez la croissance du volume de vente de vos comptes clés en garantissant que Jumia a les meilleurs produits au meilleurs prix. Vous vous assurez que vos comptes maintiennent une performance opérationnelle optimale dans la gestion de leur stocks, de leur vitesse d’expédition et de la qualité de leur produits. Vous positionnez Jumia comme partenaire privilégié dans la feuille de route produit des marques et des vendeurs afin de garantir le meilleur assortiment de produits sur le site. Vous gérez la participation de vos comptes clés aux événements commerciaux tel que Black Friday. Vous construisez en collaboration avec vos comptes clés des business plan et en en assure le suivi régulier. Vous participez à la monétisation de l’entreprise à travers la vente de services marketing à valeur ajoutée. Vous exécutez les processus de suivi de la performance commerciale et oeuvrez à leur amélioration. Compétences & expériences requises : Appétence commerciale forte avec au moins un an d’expérience (Commercial, Consultant, Ingénieurs). Compétences en négociation avérées lors d’expériences professionnelles antérieures. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Compétences analytiques requises : vous prenez des décisions sur la base de données quantitatives. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Indépendant, vous savez apprendre par vous même. Polyvalent, vous savez collaborer avec des équipes diverses. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Grandes écoles de commerce, d’ingénieurs et université (Top 5) Excel & Power Point requis. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.

We are looking for an enthusiastic and dedicated Vessel accounts responsible to prepare and deposit the vessel accounts as per guidelines for all the ports where Maersk operates in Algeria. Besides, maintaining a good and close cooperation with vessel accounts committees. This position will be located in Skikda. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Keep track of vessel account balance breakdown (detailed) Provide input to treasury, accounting etc. when/where applicable to ensure items are cleared within the specified timeframe Ensure A40 returned from the various customs offices within reasonable delay Monthly reporting about pending, validated and ongoing vessel accounts and A40. Coordinate with different functions to ensure required documentation provided as per local regulation Maintain a detailed vessel accounts situations and ensure is it updated daily Measurements / success criteria in position First vessel account for each voyage must be deposited within 90 days Your ability to perform within your areas of responsibility as outlined above. This includes accuracy and quality of work, quantity of work, problem solving and decision-making skills. Your ability to work within a team as well as independently and your contribution towards ensuring that the best possible financial result is achieved for Maersk Algerie SPA and the Group as a whole. The measurable results/performance on services which you influence including the profitability of Maersk Algerie SPA towards the agency budget. Transactional measures (locally defined) We are looking for As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You listen for the opinions of others and act in a diplomatic manner which enables you to relate and build constructive relationships. Customers and colleagues therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and when faced with problems, you look beyond the obvious and work thoroughly to identify the most appropriate solution. You actively seek to understand and learn from your experiences and you are able to immediately apply the knowledge you have gained. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. The communication style is therefore adapted every time in order to match the needs of the customer.

Vendor Support Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure Descriptif du poste: Responsable de la Hotline Vendeur Mailing aux vendeurs et informations Traitement des requêtes et réclamations vendeurs Gestion du chat sur Seller Center Gestion du stock et rupture de Stock Envoi et suivi du VNPS Profil recherché: Esprit commercial et maîtrise des techniques de communications Sens du détail et aime le travail d'équipe Rigoureux, organisé, pragmatique, capacité d'adpatation rapide et ouverture d'esprit Maîtrise de l'excel Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises interne Apply for this job Link to this job Share this job Location Algeria Department Operations Job Title Vendor Support Agent - Jumia (Full Time) City Algiers Country Algeria

The job holder will manage Coffee Category and Business in Algeria and drive effective planning and implementation in order to generate strong business results for the category. Main Responsibilities: Adapt, plan and implement Country Category plan and develop/implement channel plan Responsible for P&L at Country level. Responsible to achieve market share and objectives at country level Responsible for achieving the sell out targets for category Participate actively in the monthly business planning meetings and collaborates with team to provide high quality input Responsible for pricing strategy in the country Responsible for consumer & shopper activities & plans in the country Responsible for driving ICP in the country Responsible to plan & manage the PFME of the category at the country level. Responsible for dedicated TTS & accountable for total TTS per category managed by sales Ensure that all planned activities are pre/post evaluated by his/her direct reports Responsible to develop launch plan at Country level for NPDI & implement it. Accountable for recommending new format within existing categories to reach specific price point adapted per channel. Adapt and localize regional communication and materials when necessary Demonstrates leadership and facilitate development of his/her team Responsible for promotional strategy at country level per category Required Qualifications & Experience: Bachelor’s degree in business/marketing; a graduate degree a plus. Minimum 8 years experience in marketing and 3 years in other function, ideally in FMCG Proficiency in English, French and Arabic Experience in leading and managing cross functional teams

IT Representative - Jumia (Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities Support and troubleshooting for Jumia's systems & tools, including escalation to and coordination with central tech team Configure systems to facilitate commercial, operational, and marketing needs Project management - coordinate with local and central teams to ease the release of new features including user traning and technical testing Understand business use of functionalities and document them In charge of user management on systems i.e staff onboarding and offboarding from systems, access control Research and propose feature improvements to central product team Required skills Bachelor in Applied Math, Engineering, Computer science, or related technical field HTML + Java script Fluent English Action-oriented and performance-driven Strong analytical and data management skills Superior organizational skills and attention to detail Resistant to stress Autonomous Finding simple solutions to complex problems. First experience in IT support functions is a plus What we offer : A uniqueexperience in an international, entrepreneurial, yet structured environment An unparalleledpersonal and professional improvement as our longer-term objective is to trainthe next generation of leaders for our future internet service lines The opportunityto be part of a team full of talented people with the best backgrounds.