8 jobs found in angola

Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Lobito. We offer As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. Key responsibilities Act as focal contact for assigned customers and be their advocates internally within Maersk Line. Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders. Manage and improve day-to-day process interaction with customers. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders. Always behave in a manner consistent with and loyal to the Maersk Group. Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence. NPS: work towards continuously improve customer evaluation of our level of services Phone: ensure excellent service and avoid missed calls Case Management: ensure provide excellent service following correct procedures Problem solving: All issues related to our customer shipments are solved fastest Volume: support business growth Contribution: Support value selling by creating value to our customers via a superior customer experience. We are looking for The ideal candidate must have 1 to 2 years of Customer Service experience. Candidate must have an University degree The candidate must have Advance level of English We are looking for a candidate with Intermediate user level experience with MS Office. Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.

The Maersk Line internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English

We offer The Collector will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements - being on top of collection manage the total outstanding, DSO and on account. Handle invoicing and collection from the big customers Collector will ensure to follow up for all the payments to be applied on time and correctly. Follow to ensure Freight and detention tariff are updated correctly and free time extensions are done timely. Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items. Key responsibilities Outstanding Follow-up Dispatch reconciled statement together with the invoices received from the GSC to the customer both on soft and hard copy. Maintain communication with GSC collection team by sending on weekly basis for the payment from the customers who has paid and when to expect payment as per the reconciled list from GSC collection team On time to time in coordination with GSC collection team send reconciled statement to customers upon request from customer or other stake holders Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved. Attend the weekly Outstanding meeting to provide a detailed report for all overdue amounts above 30 days and the reason as to why they are still outstanding Follow up with payment application team to ensure all payments received from the customer are correctly and timely applied. In coordination with GSC OTC team to perform waiver and write off after getting proper approvals. Visit the customer premises and follow up for payment for the overdue invoices. Credit Review & Analysis Ensure Credit Review process is executed as and when required as per global blue print and processes. Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between AR and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix. Monitor, and evaluate customer who exceed their credit terms in a timely manner and ensure appropriate follow up is taken by sales/collections teams. Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner. Monitor Credit Levels and support the Cluster Collections Team Lead with the management, reporting and review of credit levels for all customers and ensure compliance with credit terms and conditions. Liaise with in-country coordinator, sales persons where necessary for additional information/support on required information. Adhere to relevant legislation (Country/cluster specific) Ensure all credit reviews are completed prior to credit expiration and ensure zero risk for audit findings as a result of expired credit terms being continued Periodical tasks Make sure the free time and the rates are filed properly for the new tender for the contract period. Secondary Areas of Responsibility Identify areas of improvement for the collections process and pro-actively engage with your direct manager and stakeholders to explore same. Reasoning and Communication Skills Support the standardization of global collections process and ensure clear communication of relevant processes with cluster stakeholders. Engage, where necessary with clusters to deliver reports and decisions regarding credit review, credit evaluation and credit renewal processes. Be able to make sound decisions supported by facts and data available through banks, financial reports, and historical behaviours with the group and credit bureau information. Ensure all credit processes are completed accurately with high attention to Detail and where necessary, relevant level of additional investigation. We are looking for A financial educational background as degree in Finance, Accounting or a Chartered Accountant qualification. Prior proven experience (at least 3 years) in a similar function or in a consulting firm Can influence without authority Preferably experienced in working closely with offshore teams in service centres.

Role Summary: About Us: Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company leverages minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world. Follow Baker Hughes, a GE company on Twitter or visit us at BHGE.com. Role Summary: Baker Hughes, a GE Company as a new opportunity for a Senior Resource Management Staff to join our team in Angola. Essential Responsibilities: Manages the operations of a district or product/service system. Typically responsible for lower level P&L. Responsibilities may include employee management and development, inventory management, sales, engineering, maintenance, operations, service, HSE, quality, training, planning and budget management. Job levels are determined by geography, revenue, job proficiency or experience, product/service system complexity or some combination of these factors. Handles special projects, as assigned. Lead continuous improvement and simplification, to deliver seamless day-to-day performance while aligning with business objectives and building key customer relationships Identify opportunities to drive revenue growth in all aspects of the Product Line Defining and implementing commercial strategies to increase sales and profitability Qualifications/Requirements: High School Diploma or equivalent. Bachelor's Degree preferred. 8+ years’ experience in field and operations. Desired Characteristics: .Thorough understanding of product line(s)/service(s) in an operational area or district. Thorough understanding of customer requirements and market conditions. Knowledge of company's business practices including strategic planning, budgeting and staffing. Locations: Angola, Luanda, Sub Sahara Africa Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more Locations: Angola; Luanda; LUANDA

Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Lobito. We offer As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. Key responsibilities Act as focal contact for assigned customers and be their advocates internally within Maersk Line. Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders. Manage and improve day-to-day process interaction with customers. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders. Always behave in a manner consistent with and loyal to the Maersk Group. Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence. NPS: work towards continuously improve customer evaluation of our level of services Phone: ensure excellent service and avoid missed calls Case Management: ensure provide excellent service following correct procedures Problem solving: All issues related to our customer shipments are solved fastest Volume: support business growth Contribution: Support value selling by creating value to our customers via a superior customer experience. We are looking for The ideal candidate must have 1 to 2 years of Customer Service experience. Candidate must have an University degree The candidate must have Advance level of English We are looking for a candidate with Intermediate user level experience with MS Office. Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.

Role Summary: About Us: Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company leverages minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world. Follow Baker Hughes, a GE company on Twitter or visit us at BHGE.com. Role Summary: Baker Hughes, a GE Company as an exciting opportunity for a Senior Quality Staff Manager to join our team in Angola. Essential Responsibilities Develops and supports Key Performance Indicator measurements that drive continuous improvement coordinates. Supervises activities of Quality personnel assignments, job or project management, administration and technical support. Responsible for region, or manufacturing / AMO units Conduct quality planning and setting of quality objectives. Ensures effective deployment of operational unit strategies; uses Baker Hughes best practices information to provide consultation and guidance to all levels of the organization. Leads functional areas in documenting existing and future state processes and facilitates implementation of continuous improvement projects. Partners with a diverse range of work groups, teams and individuals to develop customized activities as required to progress introduction of organizational change management and process management into normal operational activities. Responsible for development of employees Qualifications/Requirements: Bachelor is Degree in Engineering with 7+ years’ experience. Master’s Degree in Engineering and 5+ yrs. experience. Ph.D. in Engineering and 4+yrs experience. 2 year Technical Degree with 12+ years’ experience.1+ years in a managerial position Desired Characteristics: Excellent verbal and written communication skills. Excellent analytical skills. Knowledge of current trends and developments in Reliability. Knowledge of manufacturing processes and practices. Basic knowledge of division or plant products Locations: Angola , Sub Sahara Africa. Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more Locations: Angola; Luanda

We offer The Collector will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements - being on top of collection manage the total outstanding, DSO and on account. Handle invoicing and collection from the big customers Collector will ensure to follow up for all the payments to be applied on time and correctly. Follow to ensure Freight and detention tariff are updated correctly and free time extensions are done timely. Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items. Key responsibilities Outstanding Follow-up Dispatch reconciled statement together with the invoices received from the GSC to the customer both on soft and hard copy. Maintain communication with GSC collection team by sending on weekly basis for the payment from the customers who has paid and when to expect payment as per the reconciled list from GSC collection team On time to time in coordination with GSC collection team send reconciled statement to customers upon request from customer or other stake holders Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved. Attend the weekly Outstanding meeting to provide a detailed report for all overdue amounts above 30 days and the reason as to why they are still outstanding Follow up with payment application team to ensure all payments received from the customer are correctly and timely applied. In coordination with GSC OTC team to perform waiver and write off after getting proper approvals. Visit the customer premises and follow up for payment for the overdue invoices. Credit Review & Analysis Ensure Credit Review process is executed as and when required as per global blue print and processes. Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between AR and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix. Monitor, and evaluate customer who exceed their credit terms in a timely manner and ensure appropriate follow up is taken by sales/collections teams. Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner. Monitor Credit Levels and support the Cluster Collections Team Lead with the management, reporting and review of credit levels for all customers and ensure compliance with credit terms and conditions. Liaise with in-country coordinator, sales persons where necessary for additional information/support on required information. Adhere to relevant legislation (Country/cluster specific) Ensure all credit reviews are completed prior to credit expiration and ensure zero risk for audit findings as a result of expired credit terms being continued Periodical tasks Make sure the free time and the rates are filed properly for the new tender for the contract period. Secondary Areas of Responsibility Identify areas of improvement for the collections process and pro-actively engage with your direct manager and stakeholders to explore same. Reasoning and Communication Skills Support the standardization of global collections process and ensure clear communication of relevant processes with cluster stakeholders. Engage, where necessary with clusters to deliver reports and decisions regarding credit review, credit evaluation and credit renewal processes. Be able to make sound decisions supported by facts and data available through banks, financial reports, and historical behaviours with the group and credit bureau information. Ensure all credit processes are completed accurately with high attention to Detail and where necessary, relevant level of additional investigation. We are looking for A financial educational background as degree in Finance, Accounting or a Chartered Accountant qualification. Prior proven experience (at least 3 years) in a similar function or in a consulting firm Can influence without authority Preferably experienced in working closely with offshore teams in service centres.

The Maersk Line internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English