IsoMetrix Toronto, Ontario, Canada
Mar 26, 2019Permanent
Introduction Metrix Software North America Inc. is a fast-growing, international software company playing a leading role in software solutions for Governance, Risk and Compliance. We require an experienced Customer Support Consultant who is looking for new challenges in a high growth area who has a strong administration and support background, excellent telephone manner and a dedicated customer service approach to call resolution. The Metrix DNA encompasses the following core values and behaviours: Own It! Do the right thing Embrace Ideas Win together Think Beyond Specification Main purpose of Job: To be dedicated to support and provide software support to live clients. Primary responsibilities: Call classification Replication of issues Customer fixes and liaison Monitoring Support Dashboard and escalating issues as they arise Process and system improvement in conjunction with Team Lead, Customer Success Manager and Account Managers Requirements Minimum qualification and experience: 2 years' software support desk experience An IT related qualification Additional Requirements: Must speak Spanish Flexibility on hours (work until 18:30 pm but able to start later in the morning at 09:30) Advantageous to have: Exposure to SQL and / or QlikView and / or web based software would be an advantage Personal attributes: Must have strong communication, problem solving and time management skills. Positive attitude, team player and hard worker. •Someone who is willing to learn, stay calm under pressure and has ability to multitask.