Maersk Freetown, Sierra Leone
Oct 30, 2018Full Time
Maersk Sierra Leone plays a major role in the container business and is committed to equality, employment equity and diversity. Maersk is well recognized in the Sierra Leone market by having a reputation as being the market leader in container shipping. Sierra Leone belongs to the Cote d'Ivoire Cluster. This includes offices in Cote d'Ivoire, Sierra Leone, Liberia and Burkina Faso, with its head office located in Abidjan. Are you an enthusiastic individual with an appreciable level of Commercial experience? We are looking for a dedicated team player to join Safmarine in Sierra Leone. In this role, you are expected to build sustainable relationships with customers, focusing on understanding their business and aiming at developing sales opportunities through high level customer service delivery and end-to-end services. We offer -We offer a position in a challenging and ever-changing environment in which you will gain industry knowledge, sharp communication skills and techniques relevant to Customer Service. This will equip you with the competencies required for customer-handling roles, deepen your potential and career development as well as contribute to your team's and organization's success. -We also offer an international shipping and logistics experience in a dual role combining both customer service and sales. You will live the opportunity to manage a portfolio of customers with responsibility for the end-to-end shipping process from quoting through to delivery of the cargo at destination. -You will be part of a world-class brand in the form of Safmarine and experience the chance to work alongside a dynamic and motivated team of Customer Experience Partners and to contribute to the growth and success of Safmarine. -This role will allow you to create your own impact and be exposed to great development opportunities not only within the Safmarine brand, but also across the AP-Moller Maersk group. Key responsibilities -Being the face of the company through our customers. -Handle incoming customer services queries & issues. -Provide high quality of service by ensuring an efficient execution of the end to end delivery process. -Ensure customer satisfaction through a positive customer experience and a smooth execution of the end to end shipment lifecycle. -Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed. -Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sale promotion campaigns. -Ensure all relevant products and services are proposed to the customer to maximize Safmarine profitability. -Actively promote the use of our system ECOM. -Promote the Safmarine Brand in daily interactions through various channels and agreed media. -Manage sales pipeline, segmentation and accurate forecasting. -Prepare and submit weekly and monthly report to Management. -Develop strong understanding of customers' business drivers, needs and requirements. We are looking for -Team player, Self-driven and Goal-Oriented. -Able to perform and make decisions under pressure. -Strong interpersonal and communication skills to manage customer networks as well as negotiation process. -Previous experience in shipping/logistics is an advantage but not a must. -Problem solving skills with a strong customer focus. -Can build and maintain a strong network of customers. -Successfully manages the negotiation process. -Has an ability to qualify leads. -Confident in decision making. -Ability to deliver volume and revenue targets for own customer portfolio alongside the wider team. -Understands and can execute successful pipeline management. -Communicates efficiently and effectively using all communication mediums. -Strong organizational skills with understanding of prioritization - analytical skills.