A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? A Restaurant Supervisor, will be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations Monitor, observe and assist in evaluating team member performance Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Ensure compliance with health, safety, sanitation and alcohol awareness standards Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly Assist in monitoring inventory and inventory control What are we looking for? A Restaurant Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Food and Beverage experience Able to meet financial targets Ability to comply with all Food and Beverage brand standards Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
May 09, 2019
Full Time
A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? A Restaurant Supervisor, will be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations Monitor, observe and assist in evaluating team member performance Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Ensure compliance with health, safety, sanitation and alcohol awareness standards Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly Assist in monitoring inventory and inventory control What are we looking for? A Restaurant Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Food and Beverage experience Able to meet financial targets Ability to comply with all Food and Beverage brand standards Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Introduction Mopani Copper Mines PLC, a joint venture company comprising major shareholders Glencore, First Quantum Minerals Ltd and ZCCM Investment Holdings, owns operations in Mufulira and Nkana on the Copperbelt in Zambia. Specification Ensure that tools/equipment used for carpentry is kept in appropriate places after operations. Carry out planned maintenance on Mopani infrastructure Observe and enforce safety regulations and procedures during work Interpret from engineering drawings, able to work with various woodworking machines in the workshop with minimum supervision. Drive the health, safety and environment standards/policy awareness and practice in the Department to ensure compliance Requirements Must have a Grade 12 School Certificate. Craft certificate in carpentry and Joinery. Must be self-driven, assertive and team player
May 08, 2019
Permanent
Introduction Mopani Copper Mines PLC, a joint venture company comprising major shareholders Glencore, First Quantum Minerals Ltd and ZCCM Investment Holdings, owns operations in Mufulira and Nkana on the Copperbelt in Zambia. Specification Ensure that tools/equipment used for carpentry is kept in appropriate places after operations. Carry out planned maintenance on Mopani infrastructure Observe and enforce safety regulations and procedures during work Interpret from engineering drawings, able to work with various woodworking machines in the workshop with minimum supervision. Drive the health, safety and environment standards/policy awareness and practice in the Department to ensure compliance Requirements Must have a Grade 12 School Certificate. Craft certificate in carpentry and Joinery. Must be self-driven, assertive and team player
Introduction Mopani Copper Mines PLC, a joint venture company comprising major shareholders Glencore, First Quantum Minerals Ltd and ZCCM Investment Holdings, owns operations in Mufulira and Nkana on the Copperbelt in Zambia. The company's success has been as a result of its focused approach to improvement and the mutually beneficial relationship enjoyed with its stakeholders - an important sector of which is its employees. Specification To carry out initial site investigation in conjunction with Project Team members and end users in order to have a complete understanding of the engineering requirements of the project. To analyse the design and detail draughting effort and time required for production of necessary engineering drawings. To carry out plant site visits regularly to observe progress of manufacture/construction work and resolve problems related to drawing interpretation or modification. To provide the Sectional Engineer - Draughting with draughting time, cost information and work progress reports on various projects. To assist with the training of trainees and Improver Draughtsmen and ensure they receive adequate training and development in accordance with the company programmes and requirements. Requirements Technician Certificate/Diploma in Civil or Structural Engineering. Draughting Certificate/Experience, AutoCAD Certificate/Experience will be an added advantage Must have been in continuous service for at least two (2) years with Mopani Copper Mines Plc
May 03, 2019
Permanent
Introduction Mopani Copper Mines PLC, a joint venture company comprising major shareholders Glencore, First Quantum Minerals Ltd and ZCCM Investment Holdings, owns operations in Mufulira and Nkana on the Copperbelt in Zambia. The company's success has been as a result of its focused approach to improvement and the mutually beneficial relationship enjoyed with its stakeholders - an important sector of which is its employees. Specification To carry out initial site investigation in conjunction with Project Team members and end users in order to have a complete understanding of the engineering requirements of the project. To analyse the design and detail draughting effort and time required for production of necessary engineering drawings. To carry out plant site visits regularly to observe progress of manufacture/construction work and resolve problems related to drawing interpretation or modification. To provide the Sectional Engineer - Draughting with draughting time, cost information and work progress reports on various projects. To assist with the training of trainees and Improver Draughtsmen and ensure they receive adequate training and development in accordance with the company programmes and requirements. Requirements Technician Certificate/Diploma in Civil or Structural Engineering. Draughting Certificate/Experience, AutoCAD Certificate/Experience will be an added advantage Must have been in continuous service for at least two (2) years with Mopani Copper Mines Plc
Oxford University Press - Southern Africa
Lusaka, Lusaka Province, Zambia
Introduction Oxford University Press (OUP) is a department of the University of Oxford, which furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide. Reporting to the Sales Manager based in Lusaka, this position promotes and sells OUP and partner titles to schools, booksellers and other customers to meet sales budgets. across Zambia. Specification Sales targets of exclusive and import titles achieved and market share increased. Gather and communicate market information. Develop monthly and weekly sales plans for allocated territories. Implement weekly sales plans. Build collaborative relationships with teachers. Build strong relationships with key stakeholders in the education sector. Build relationships with booksellers and service providers. Adhere to OUP ethical policies and codes of conduct. Requirements National Diploma (Sales, Marketing, Education) 3 years in an education and/ or sales environment Skills and knowledge needed: Market research, Key account management, Product knowledge, Knowledge of educational publishing industry, Event coordination, Presentation skills, Marketing theory, Marketing strategy, Knowledge of teaching methodology, Sales management, Stock management, Report writing, MS Excel, MS PowerPoint, Budget monitoring, Qlikview
May 03, 2019
Permanent
Introduction Oxford University Press (OUP) is a department of the University of Oxford, which furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide. Reporting to the Sales Manager based in Lusaka, this position promotes and sells OUP and partner titles to schools, booksellers and other customers to meet sales budgets. across Zambia. Specification Sales targets of exclusive and import titles achieved and market share increased. Gather and communicate market information. Develop monthly and weekly sales plans for allocated territories. Implement weekly sales plans. Build collaborative relationships with teachers. Build strong relationships with key stakeholders in the education sector. Build relationships with booksellers and service providers. Adhere to OUP ethical policies and codes of conduct. Requirements National Diploma (Sales, Marketing, Education) 3 years in an education and/ or sales environment Skills and knowledge needed: Market research, Key account management, Product knowledge, Knowledge of educational publishing industry, Event coordination, Presentation skills, Marketing theory, Marketing strategy, Knowledge of teaching methodology, Sales management, Stock management, Report writing, MS Excel, MS PowerPoint, Budget monitoring, Qlikview
Introduction This challenging position has become available for a diligent and motivated individual to join our Operations team in Zambia. The successful candidate will be responsible for the entire operations function in the depot and ensure the efficient and most cost effective running of the Depot. Specification Assume control of the daily operations in the warehouse including timeous receiving and despatching of stock as well as accurate execution of orders in line with customer requirements. Compile annual expense budget in conjunction with the Managing Director and monitor monthly expenses accordingly Ensuring the availability of stock of acceptable quality in line with regional sales budgets Ensure accurate and timeous costing of all stock items received Ensure compliance with Company policies, procedures, as well as Health and Safety Standards Oversee regular maintenance of fleet and buildings. Accurately manage stock take preparations, stock take activities and cycle counts Coordinate administrative processes ensuring all depot administrative duties are completed on time within the framework of company policy. Requirements •A tertiary qualification in Logistics / Supply Chain / Warehousing 5 years in supervisory role within a warehousing environment. Strong interpersonal skills Computer literacy essential (MS Office) Strong Organisational and Administration Skills •Good customer relations - Both internally and externally
Apr 30, 2019
Permanent
Introduction This challenging position has become available for a diligent and motivated individual to join our Operations team in Zambia. The successful candidate will be responsible for the entire operations function in the depot and ensure the efficient and most cost effective running of the Depot. Specification Assume control of the daily operations in the warehouse including timeous receiving and despatching of stock as well as accurate execution of orders in line with customer requirements. Compile annual expense budget in conjunction with the Managing Director and monitor monthly expenses accordingly Ensuring the availability of stock of acceptable quality in line with regional sales budgets Ensure accurate and timeous costing of all stock items received Ensure compliance with Company policies, procedures, as well as Health and Safety Standards Oversee regular maintenance of fleet and buildings. Accurately manage stock take preparations, stock take activities and cycle counts Coordinate administrative processes ensuring all depot administrative duties are completed on time within the framework of company policy. Requirements •A tertiary qualification in Logistics / Supply Chain / Warehousing 5 years in supervisory role within a warehousing environment. Strong interpersonal skills Computer literacy essential (MS Office) Strong Organisational and Administration Skills •Good customer relations - Both internally and externally
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food and Payroll Drive sales to maximize budgeted revenue Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Management and/or supervisory Food and Beverage experience Able to meet financial targets Ability to comply with all Food and Beverage brand standards Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree in relevant area Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Apr 05, 2019
Full Time
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food and Payroll Drive sales to maximize budgeted revenue Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Management and/or supervisory Food and Beverage experience Able to meet financial targets Ability to comply with all Food and Beverage brand standards Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree in relevant area Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
An AC/Refrigerator Mechanic is responsible for maintaining all refrigeration and air-conditioning equipment and installations in good working condition by carrying out necessary repairs and preventive maintenance What will I be doing? As an AC/Refrigerator Mechanic, you are responsible for performing the following tasks to the highest standards: - Reports to the A/C and Refrigeration Technician/Foreman regarding daily work progress and trouble report completion. Attains all refrigeration and A/C trouble reports on daily basis. Guest room trouble is given priority Works closely with A/C and Refrigeration Technician/Foreman and peers to carry out preventive maintenance and annual maintenance program Follows all safety rules and regulations in job, departmental procedures and instructions Carries out all other tasks assigned to him by his supervisor In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Able to read Building, Air-conditioning, Refrigeration and Electrical drawings Able to fault find and repair air-conditioning, refrigeration and building control systems. Good electrical knowledge Knowledge of BMS systems. - Experience of reciprocating Chillers and Air handling plant and cold rooms Familiar with planned Preventive Maintenance and Safety programmes Flexible and team player – able to work on own initiative Good understanding of water treatment techniques and able to handle chemicals Makes periodic inspection tours to check all refrigeration equipment functioning properly Carries out guest room maintenance according to schedule programme Works closely with electrician to carry out electrical work when required, including functions and parties Daily refrigeration log sheet to be filled and temperature to be recorded Works closely with peers to assist in their job when requested by supervisor Keeps all necessary tools in good working condition, keep their working place neat and clean Attains all departmental meetings and training classes What are we looking for? A AC/Refrigerator Mechanic serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Minimum 3-5 years air-conditioning or refrigeration installation or maintenance experience in Industrial/Commercial Projects Good all round practical trade skills inclusive fabrication, installation and maintenance Preferable relevant qualification in the field It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Hotels-Hospitals experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Apr 01, 2019
Full Time
An AC/Refrigerator Mechanic is responsible for maintaining all refrigeration and air-conditioning equipment and installations in good working condition by carrying out necessary repairs and preventive maintenance What will I be doing? As an AC/Refrigerator Mechanic, you are responsible for performing the following tasks to the highest standards: - Reports to the A/C and Refrigeration Technician/Foreman regarding daily work progress and trouble report completion. Attains all refrigeration and A/C trouble reports on daily basis. Guest room trouble is given priority Works closely with A/C and Refrigeration Technician/Foreman and peers to carry out preventive maintenance and annual maintenance program Follows all safety rules and regulations in job, departmental procedures and instructions Carries out all other tasks assigned to him by his supervisor In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Able to read Building, Air-conditioning, Refrigeration and Electrical drawings Able to fault find and repair air-conditioning, refrigeration and building control systems. Good electrical knowledge Knowledge of BMS systems. - Experience of reciprocating Chillers and Air handling plant and cold rooms Familiar with planned Preventive Maintenance and Safety programmes Flexible and team player – able to work on own initiative Good understanding of water treatment techniques and able to handle chemicals Makes periodic inspection tours to check all refrigeration equipment functioning properly Carries out guest room maintenance according to schedule programme Works closely with electrician to carry out electrical work when required, including functions and parties Daily refrigeration log sheet to be filled and temperature to be recorded Works closely with peers to assist in their job when requested by supervisor Keeps all necessary tools in good working condition, keep their working place neat and clean Attains all departmental meetings and training classes What are we looking for? A AC/Refrigerator Mechanic serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Minimum 3-5 years air-conditioning or refrigeration installation or maintenance experience in Industrial/Commercial Projects Good all round practical trade skills inclusive fabrication, installation and maintenance Preferable relevant qualification in the field It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Hotels-Hospitals experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Introduction 1.Background This advertisement contains the Terms of reference for the carrying out of a Perception Survey in the Mopani Copper Mines affected communities in Kitwe and Mufulira Districts Mopani Copper Mines PLC, a joint venture company comprising major shareholders Glencore, First Quantum Minerals Ltd and ZCCM Investment Holdings, owns operations in Mufulira and Nkana on the Copperbelt in Zambia. The company's success has been as a result of its focused approach to improvement and the mutually beneficial relationship enjoyed with its stakeholders - an important part of which is its host communities. The MCM vision, values and objectives are defined in its 10-year strategic plan, The MCM Way. The vision incorporates MCM's responsibility for investing in the community for the resident's general wellbeing. MCM is committed to its corporate social responsibility programmes focussing in the following areas; Health, education, basic infrastructure, agriculture, business development and water and sanitation. As such, it is MCM's expectation to work in harmony with the surrounding natural and socio-economic environment. To this effect, MCM wishes to continually review its relationship with host communities for enhanced community engagement. One way of assessing the relationship is through perception surveys. These Terms of Reference set out the parameters for conducting a perception survey on MCM's interaction with its host communities in Kitwe and Mufulira. This is set out in line with Glencore's key policies and guidelines relevant to community relations practice. Glencore and its operations are committed to: Building strong community relationships Fostering community resilience Respecting human rights, and Achieving business excellence in social performance as a means of sharing value Specification 2.Purpose of the assignment MCM is calling for a suitably qualified consultant to undertake a perception survey on MCM's interaction with its host communities in Kitwe and Mufulira. This assignment has four main objectives a.To assess and better understand stakeholder perceptions of the community engagement activities being undertaken by MCM b.To review the adequacy and suitability of the existing stakeholder engagement strategy as well as to identify opportunities for improvement c.To assess the needs and expectations of stakeholders in relation to MCM's approach to information exchange d.To inform future social investment programmes 3.Scope of work Community perception surveys should be conducted at least once every three years. This perception survey covers the period 2016, 2017 and 2018. The primary target for this survey are MCM host communities in Kitwe and Mufulira. The survey will be distributed to a representative and suitably sized sample of the respective community members and to other stakeholder groups that have been identified as being material to MCM. Survey participants should reflect an appropriate socio-demographic distribution. The survey should target key stakeholder groups identified as a result of a community and stakeholder analysis process. Every effort should be made to ensure representation of potentially vulnerable groups. This survey will constitute an assessment of MCM's socio economic contribution to local social investment programmes, its stakeholder engagement and its grievance and complaints mechanism. Coverage of the survey in the two towns will be as follows; Kitwe a.District Administration (Government) b.Local Authority Management c.In the three Parliamentary Constituencies namely Nkana, Kamfinsa and Wusakile the focus will be on the following; Civic leaders - Ward Councillors, Mayors National Assembly staff NGO's, FBO's and CBO's, Community leaders Church leaders & Schools Admin State security wings Political parties Farmer groups Kitwe and District Chamber of Commerce and Industry Association of Mine Suppliers and Contractors Kitwe District Business Association MCM Suppliers- Kitwe based Mufulira a.District Administration (Government) b.Local Authority Management c.In the three Parliamentary Constituencies namely Mufulira Central, Kantanshi, Kankoyo the focus will be on the following; Civic leaders- Ward Councillors, Mayors National Assembly staff NGO's, FBO's and CBO's, Community leaders Church leaders & Schools Admin State security wings Political parties Farmer groups Mufulira Chamber of Commerce and Industry Mufulira District Business Association MCM Suppliers- Mufulira based The Consultant shall carry out adequate analysis of survey outcomes. All the results of the survey and calculations shall compiled in a report. The Consultant shall prepare documents including pilot instruments to be presented in an inception report in both soft (3) and hard copies (5). Review current and existing documentation that reflect MCM community services in relationship with above -mentioned stakeholders as a guide. 4.Work Schedule The work is foreseen to be undertaken over a period of 8 weeks broken down into 40 working days. 5.Deliverables/ expected outputs i)Preparation of inception report Deliverable: Inception report to demonstrate interpretation of TORs as well as to present data collection tools and determine an appropriate sampling frame. The inception report will also outline the assignment schedule, methodology Estimated time-frame: 7 days from start of contract ii)Field work planning Deliverable: Meeting with Corporate Affairs (CA) team to agree on resource allocation Estimated time-frame: Day 8 of the assignment iii)Presentation of data analysis and discussion Deliverable: Preliminary report Estimated time-frame: Day 30 from start of contract iv)Incorporate comments from CA team and management Deliverable: Final report and summary PowerPoint presentation as well as a soft copy on CD and five bound copies Estimated timeframe: 10 days after discussion of preliminary report 6.Payment schedule Payment of 50% of costs after the submission of the Inception Report. Payment of the remaining balance at the submission of the final report with endorsement from MCM Management. 7.Supervision and Support The Manager Corporate Affairs in collaboration with the two Corporate Affairs Officers at the respective mine sites will manage and supervised the Consultant. The Consultant is however, expected to operate independently with limited input from MCM staff to avoid biasing information gathered from the community. Reports will be submitted to Manager Corporate Affairs who will ensure the relevant quality assurance standards are met. 8.Terms and Conditions MCM reserves the right to terminate the appointment/contract or any part thereof; at any stage of completion should MCM decide not to proceed with the assignment. Materials and products arising from this assignment may not be made available to any unauthorized person or institution without prior written consent from MCM. On completion or termination of the agreement, all materials and products must be handed over to MCM. Requirements Profile of the Consultant The consultant could be an individual or firm Academic qualifications: Academic Qualifications in Social Sciences or related technical field such as development economics or social research. Knowledge, skills and experience: Five years' experience and proven track record in programme design, administration, monitoring and evaluation and management (Essential). Qualitative and quantitative research skills including experience in conducting community-based processes and/or research on social issues (Essential) Experience conducting research specifically on socio- economics and development would be desirable. •Excellent knowledge of English (Essential). •Proficient in Microsoft Office (Word, Excel, PowerPoint) and relevant internet and email software (Desirable) •Good working knowledge of, and contacts relevant to, community development, mining sector, NGO's and local authorities and local government would be desirable (Desirable) •Must have extensive knowledge of Copperbelt province and its culture. (Essential) Key Competencies required: •Highly organized; able to plan, implement and monitor work with good attention to detail. •Highly motivated; •Ability to take the initiative within clearly defined parameters. •Analytical and conceptual ability; excellent communication skills •Efficient and effective resource use for timely delivery of assignment
Mar 30, 2019
Temporary
Introduction 1.Background This advertisement contains the Terms of reference for the carrying out of a Perception Survey in the Mopani Copper Mines affected communities in Kitwe and Mufulira Districts Mopani Copper Mines PLC, a joint venture company comprising major shareholders Glencore, First Quantum Minerals Ltd and ZCCM Investment Holdings, owns operations in Mufulira and Nkana on the Copperbelt in Zambia. The company's success has been as a result of its focused approach to improvement and the mutually beneficial relationship enjoyed with its stakeholders - an important part of which is its host communities. The MCM vision, values and objectives are defined in its 10-year strategic plan, The MCM Way. The vision incorporates MCM's responsibility for investing in the community for the resident's general wellbeing. MCM is committed to its corporate social responsibility programmes focussing in the following areas; Health, education, basic infrastructure, agriculture, business development and water and sanitation. As such, it is MCM's expectation to work in harmony with the surrounding natural and socio-economic environment. To this effect, MCM wishes to continually review its relationship with host communities for enhanced community engagement. One way of assessing the relationship is through perception surveys. These Terms of Reference set out the parameters for conducting a perception survey on MCM's interaction with its host communities in Kitwe and Mufulira. This is set out in line with Glencore's key policies and guidelines relevant to community relations practice. Glencore and its operations are committed to: Building strong community relationships Fostering community resilience Respecting human rights, and Achieving business excellence in social performance as a means of sharing value Specification 2.Purpose of the assignment MCM is calling for a suitably qualified consultant to undertake a perception survey on MCM's interaction with its host communities in Kitwe and Mufulira. This assignment has four main objectives a.To assess and better understand stakeholder perceptions of the community engagement activities being undertaken by MCM b.To review the adequacy and suitability of the existing stakeholder engagement strategy as well as to identify opportunities for improvement c.To assess the needs and expectations of stakeholders in relation to MCM's approach to information exchange d.To inform future social investment programmes 3.Scope of work Community perception surveys should be conducted at least once every three years. This perception survey covers the period 2016, 2017 and 2018. The primary target for this survey are MCM host communities in Kitwe and Mufulira. The survey will be distributed to a representative and suitably sized sample of the respective community members and to other stakeholder groups that have been identified as being material to MCM. Survey participants should reflect an appropriate socio-demographic distribution. The survey should target key stakeholder groups identified as a result of a community and stakeholder analysis process. Every effort should be made to ensure representation of potentially vulnerable groups. This survey will constitute an assessment of MCM's socio economic contribution to local social investment programmes, its stakeholder engagement and its grievance and complaints mechanism. Coverage of the survey in the two towns will be as follows; Kitwe a.District Administration (Government) b.Local Authority Management c.In the three Parliamentary Constituencies namely Nkana, Kamfinsa and Wusakile the focus will be on the following; Civic leaders - Ward Councillors, Mayors National Assembly staff NGO's, FBO's and CBO's, Community leaders Church leaders & Schools Admin State security wings Political parties Farmer groups Kitwe and District Chamber of Commerce and Industry Association of Mine Suppliers and Contractors Kitwe District Business Association MCM Suppliers- Kitwe based Mufulira a.District Administration (Government) b.Local Authority Management c.In the three Parliamentary Constituencies namely Mufulira Central, Kantanshi, Kankoyo the focus will be on the following; Civic leaders- Ward Councillors, Mayors National Assembly staff NGO's, FBO's and CBO's, Community leaders Church leaders & Schools Admin State security wings Political parties Farmer groups Mufulira Chamber of Commerce and Industry Mufulira District Business Association MCM Suppliers- Mufulira based The Consultant shall carry out adequate analysis of survey outcomes. All the results of the survey and calculations shall compiled in a report. The Consultant shall prepare documents including pilot instruments to be presented in an inception report in both soft (3) and hard copies (5). Review current and existing documentation that reflect MCM community services in relationship with above -mentioned stakeholders as a guide. 4.Work Schedule The work is foreseen to be undertaken over a period of 8 weeks broken down into 40 working days. 5.Deliverables/ expected outputs i)Preparation of inception report Deliverable: Inception report to demonstrate interpretation of TORs as well as to present data collection tools and determine an appropriate sampling frame. The inception report will also outline the assignment schedule, methodology Estimated time-frame: 7 days from start of contract ii)Field work planning Deliverable: Meeting with Corporate Affairs (CA) team to agree on resource allocation Estimated time-frame: Day 8 of the assignment iii)Presentation of data analysis and discussion Deliverable: Preliminary report Estimated time-frame: Day 30 from start of contract iv)Incorporate comments from CA team and management Deliverable: Final report and summary PowerPoint presentation as well as a soft copy on CD and five bound copies Estimated timeframe: 10 days after discussion of preliminary report 6.Payment schedule Payment of 50% of costs after the submission of the Inception Report. Payment of the remaining balance at the submission of the final report with endorsement from MCM Management. 7.Supervision and Support The Manager Corporate Affairs in collaboration with the two Corporate Affairs Officers at the respective mine sites will manage and supervised the Consultant. The Consultant is however, expected to operate independently with limited input from MCM staff to avoid biasing information gathered from the community. Reports will be submitted to Manager Corporate Affairs who will ensure the relevant quality assurance standards are met. 8.Terms and Conditions MCM reserves the right to terminate the appointment/contract or any part thereof; at any stage of completion should MCM decide not to proceed with the assignment. Materials and products arising from this assignment may not be made available to any unauthorized person or institution without prior written consent from MCM. On completion or termination of the agreement, all materials and products must be handed over to MCM. Requirements Profile of the Consultant The consultant could be an individual or firm Academic qualifications: Academic Qualifications in Social Sciences or related technical field such as development economics or social research. Knowledge, skills and experience: Five years' experience and proven track record in programme design, administration, monitoring and evaluation and management (Essential). Qualitative and quantitative research skills including experience in conducting community-based processes and/or research on social issues (Essential) Experience conducting research specifically on socio- economics and development would be desirable. •Excellent knowledge of English (Essential). •Proficient in Microsoft Office (Word, Excel, PowerPoint) and relevant internet and email software (Desirable) •Good working knowledge of, and contacts relevant to, community development, mining sector, NGO's and local authorities and local government would be desirable (Desirable) •Must have extensive knowledge of Copperbelt province and its culture. (Essential) Key Competencies required: •Highly organized; able to plan, implement and monitor work with good attention to detail. •Highly motivated; •Ability to take the initiative within clearly defined parameters. •Analytical and conceptual ability; excellent communication skills •Efficient and effective resource use for timely delivery of assignment
A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? A Restaurant Supervisor, will be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations Monitor, observe and assist in evaluating team member performance Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Ensure compliance with health, safety, sanitation and alcohol awareness standards Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly Assist in monitoring inventory and inventory control What are we looking for? A Restaurant Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Food and Beverage experience Able to meet financial targets Ability to comply with all Food and Beverage brand standards Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Mar 28, 2019
Full Time
A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? A Restaurant Supervisor, will be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations Monitor, observe and assist in evaluating team member performance Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Ensure compliance with health, safety, sanitation and alcohol awareness standards Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly Assist in monitoring inventory and inventory control What are we looking for? A Restaurant Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Food and Beverage experience Able to meet financial targets Ability to comply with all Food and Beverage brand standards Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Housekeeping Supervisor What will I be doing? As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: Allocate work duties to Team Members Perform routine inspections of all check out rooms and spot checks of all occupied rooms Report and follow up on any maintenance defects or other issues Inspect, routinely, service areas, store rooms and corridors Schedule and supervise deep cleaning and any other projects Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required Manage, efficiently, stock control and the maintenance of equipment Provide excellent Guest service, including VIP and other special requirements Ensure the adherence to hotel brand standards at all times What are we looking for? Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a Housekeeping supervisory role A successful track record of managing a team Strong organizational and analytic skills An attention to details Strong communication skills A passion for delivering exceptional levels of guest service Proficiency, preferred, with computers and computer programs, including Microsoft Office What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Mar 28, 2019
Full Time
Housekeeping Supervisor What will I be doing? As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: Allocate work duties to Team Members Perform routine inspections of all check out rooms and spot checks of all occupied rooms Report and follow up on any maintenance defects or other issues Inspect, routinely, service areas, store rooms and corridors Schedule and supervise deep cleaning and any other projects Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required Manage, efficiently, stock control and the maintenance of equipment Provide excellent Guest service, including VIP and other special requirements Ensure the adherence to hotel brand standards at all times What are we looking for? Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a Housekeeping supervisory role A successful track record of managing a team Strong organizational and analytic skills An attention to details Strong communication skills A passion for delivering exceptional levels of guest service Proficiency, preferred, with computers and computer programs, including Microsoft Office What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
