Execute and manage dialler strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters.
Operational/ Technical Abilities
Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.
Execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters.
To provide accurate dialler analysis and MI, making recommendations for optimizing KPI's and enhancing campaign success.
Ensure that the MI is accurate and timely - and is understood by all stakeholders.
Advising senior management on best strategies to maximize use of the dialler and lists available.
Identify possible needs for improvement in processes, learning and systems and refer them to senior management.
Reporting analysis of campaigns to ensure optimum performance.
Design tracking methods to ensure that identified issues are adequately addressed within appropriate time frames.
Develop, analyze and distribute statistics and identify trends to help determine the need for strategy changes and/or training.
Responsible for day-to-day administration and monitoring of predictive dialler system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies.
Strong analytical skills required, including an extensive understanding how to interpret department business needs and translate them into operational requirements.
Work with supplier of our dialler software to ensure complete optimzation of dialler function as well as best use of data provided. (Noble)
Liaise with colleagues in campaign department to ensure correct selection of key data and creation of dialing lists for outbound campaigns.
Analyze the quality and quantity of leads available to us across campaigns, planning monthly calling patterns appropriately.
Optimize resource and KPI achievement through monitoring and managing real-time adherence.
To drive productivity through use of the dialler systems and associated tools and software
Proficient in MS Word, Excel, Visio and MS Project.
Previous dialler knowledge or 1 year Campaign knowledge.