Manager Procurement Applications EMEA

  • Hilton
  • Cairo, Cairo Governorate, Egypt
  • Feb 08, 2019
Full Time Management Consultancy

Job Description

Position Summary

The role of Manager, Procurement Applications - EMEA is to lead the deployment and provision of support for all procurement systems used by Hilton International at all properties in EMEA. In addition, the role will demonstrate expertise in supplier data management, supplier catalogues, item and product master list management and will interact with internal stakeholders to facilitate cost-saving initiatives, implement sourcing strategies, and maintain adherence to purchasing standards. The role also includes all procurement system support for properties and any external stakeholders.

What will it be like to work for Hilton?

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?


  • Oversee and actively engage in the procurement system application roll-out for all EMEA properties
  • Ensure that project management tasks are performed in an organized manner, by using MS project that enables successful and timely deployment
  • Provide expertise to ensure processes are in place to identify requirements (tax treatment and category ID mapping etc.) and manage content data as related to suppliers, classifications, taxonomy schema, business attributes, tax type identification and setup within BirchStreet
  • Onsite property visits prior to, during, after Go Live, and for the first month end support

On-going Support:

  • Ensure all user/ supplier queries relating to procurement applications originating from properties in EMEA are resolved in a timely manner
  • Conduct regular meetings with all project stakeholders to obtain update on status of submitted user/ supplier queries
  • Provide guidance on complex queries and devise a path to resolution with appropriate team members
  • Supervise property team members after new system implementations by identifying requirements, validating initial data files and correct tax treatment set up, developing test scripts, testing and training
  • Review work done by team members related to customer adoption in order to support contractual obligations
  • Ensure all relevant interfaces with existing systems/ vendors are functional and information is transferred accurately and in a timely manner
  • Review and track communications for stakeholders regarding system enhancements, upgrades and queries including PTR follow up
  • Develop training schedule and material, and direct team members to train users on existing systems to improve efficiency in day-to-day operations
  • Oversee provision of Level 1 support to internal customers on Hilton's back-office system inclusive of problem detection, determination, troubleshooting, issue resolution and escalation, as necessary

Process Improvement:

  • Participate in the continued planning and development of technology-based solutions to enhance cost-savings, spend compliance and data management and integration
  • Establish repeatable processes and procedures to deploy and support Supply Management Procurement services to all EMEA properties
  • Become the recognized regional expert for deployed procurement solutions, supplier data management, and spend and savings planning and reporting
  • Prioritize enhancements to existing systems and processes and communicate initiatives to all stakeholders
  • Identify training needs and develop training methodology to be shared with team members. Oversee development of training material that can be shared amongst team members and customized for properties as needed
  • Streamline business processes to maximize efficiency and effectiveness within the department


  • Perform analysis of CRM activities to identify trends, document enhancement requirements and provide management with timely reports
  • Create, analyze and summarize ad-hoc reports as requested by users/ leadership


  • Build relationships among EMEA HSM and other department's leadership to keep abreast with sourcing strategic initiatives
  • Establish close communication links with the various stakeholders – Procurement, Finance, Accounting, IT, Internal Audit, Legal, Engineering, Field Operations, Hotel teams
  • Manage effective working relationships with vendors and suppliers
  • Manage departmental processes and procedures to ensure strategies and directives of departments are carried out in accordance with department and company objectives

What are we looking for?


  • Excellent written and oral communications skills
  • Presents information in a concise, well-organized manner
  • Confident in communicating with a wide range of people, both inside and outside the hotel

Teamwork and Relationships

  • Supports the team & helps others when needed
  • Develops constructive relationships at all levels within the organization
  • Maintains effectiveness in situations of disappointment or high pressure
  • Adapts willingly to change


  • Identifies priorities effectively, balancing importance, urgency and resources
  • Manages time efficiently within tight schedules

Drive and Resilience

  • Works effectively and accurately with minimal direction
  • Reacts quickly with determination and energy, whilst remaining calm and level headed in order to deliver results

Desired Personal Attributes:

  • Proven leadership capability
  • Ability to work in a team-oriented, collaborative environment
  • Demonstrated competence to manage multiple priorities and follow through on tasks to completion
  • Work attitude that exhibits flexibility, drive, good judgment, dependability and ambitions
  • High degree of demonstrable computer skills
  • Adept at communicating complex ideas and concepts in a manner that is easily understood across the organization
  • Excellent interpersonal skills
  • Exceptionally self-motivated and directed
  • Keen attention to detail
  • Superior analytical, evaluative, and problem-solving abilities
  • Growth demonstrated in continuous ongoing education and training in applicable topics

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Required qualifications:

  • Significant procurement or supply management experience
  • Significant functional experience with ERP and B2B systems
  • Significant MS Suite experience
  • Functional knowledge of purchasing systems (BirchStreet, Sun Purchasing & Inventory, Check SCM and EAM, Fidelio, etc.)
  • Functional knowledge of various global back office financial systems (PSFT, Sun, Navision)
  • Good knowledge of supplier, item, and product master lists
  • BA/ BS/ Bachelor's degree or equivalent
  • Additional requirements: Up to 50 % travel; business fluency in English

Preferred qualifications:

  • Extensive procurement or supply management experience, preferably in hospitality
  • Extensive functional experience with ERP and B2B systems, including PSFT Order Management module
  • Extensive MS Suite experience, including Visio
  • Extensive experience in deployment strategies, change management, application support and file exchange technologies
  • Prior Marketplace Administration experience utilizing "BirchStreet' Procurement software, and functional knowledge of other purchasing systems (Sun Purchasing & Inventory, Check SCM and EAM, Fidelio, etc.)
  • Functional knowledge of various global back office financial systems (PSFT, Sun, Navision)
  • Expert level knowledge of supplier, item, and product master lists
  • MS/ MA/ Master's degree or equivalent
  • Extensive management/supervisory experience
  • Additional requirements: Up to 80 % travel; business fluency in English and at least one other European language

Brand: Hilton Corporate