Customer Service Agent

  • Jumia
  • Tunis, Tunisia
  • Apr 29, 2019
Full Time

Job Description

Customer Service Agent - Jumia Food (Full Time)

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Jumia Food  is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.

Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in.

We are currently looking for talented people with a passion foremerging markets and Africa to join our team and embark on our excitingjourney.

Main Responsabilities

  • Assist Selling processes for our customers and generate additional Sales;
  • Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support;
  • Perform phone conversation with customers to answer their questions, provide information and advise them;
  • Handle special requests and complaints of customers;
  • Collect and store useful data within our backend system;
  • Ensure follow up through emails, phone or any required means .

Required Skills &Qualifications

  • Fast learner ;
  • Well organized ;
  • Resistant to the stress .

We offer

  • A unique education in launching and scaling new internet concepts ;
  • Become part of a highly professional and dynamic team working around the world ;
  • An attractive salary package ;
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .