IT Representative

  • Jumia
  • Tunis, Tunisia
  • May 20, 2019
Full Time Information Technology

Job Description

IT Representative - Jumia (Full Time)

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main responsibilities

  • Support and troubleshooting for Jumia's systems & tools, including escalation to and coordination with central tech team
  • Configure systems to facilitate commercial, operational, and marketing needs
  • Project management - coordinate with local and central teams to ease the release of new features including user traning and technical testing
  • Understand business use of functionalities and document them
  • In charge of user management on systems i.e staff onboarding and offboarding from systems, access control
  • Research and propose feature improvements to central product team

Required skills

  • Bachelor in Applied Math, Engineering, Computer science, or related technical field
  • HTML + Java script
  • Fluent English
  • Action-oriented and performance-driven
  • Strong analytical and data management skills
  • Superior organizational skills and attention to detail
  • Resistant to stress
  • Autonomous
  • Finding simple solutions to complex problems.
  • First experience in IT support functions is a plus

What we offer :

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
  • The opportunity to be part of a team full of talented people with the best backgrounds.