Work Force Planner- Contact Center

  • Human Capital Synergies Africa Limited
  • Nairobi, Nairobi, Kenya
  • Jul 09, 2019

Job Description


Our client an outstanding contact center and Business Process Outsourcing (BPO) Company is looking to hire a competent and self-driven candidate to fill in the position of a Work Force Planner . He will be tasked with all Work Force Management tasks within the department. His/her key roles will include attendance and scheduling functions, as well as preparation of monthly payroll.


  • Holder of a degree in a business related course.
  • At least 2 to 3 years' experience in a similar role in a contact center
  • Must have managed Rostering and scheduling experience
  • Must have planning workload experience for work vs. output vs. staff needs
  • Must have ability to demonstrate planning experience models in excel
  • Must have worked with leaders in departments for planning and processes
  • Must have MIS reporting experience
  • Cost control experience will be an added advantage
  • Must have strong operational logistics process experience
  • Project management experience mandatory is desirable

Application Deadline

Jul 15, 2019