Call Centre Representative, Abuja

  • Talente Recruitment Nigeria
  • Abuja, Federal Capital Territory, Nigeria
  • Aug 13, 2019
Temporary Customer Service & Call Centre

Job Description

We are looking for Call Centre Representatives in Abuja that will be the liaison between our clients' company and their current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to up-sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree.

About Talente:

Talente Personnel Consultants Ltd is a specialist Recruitment Agency based in Nigeria. We are a source of high quality contract and permanent jobs across Nigeria. We help jobseekers achieve goals. If you are looking for your next position, apply with us today and a consultant will be in touch with you sooner.