Customer Service Representative, Abuja

  • Talente Recruitment Nigeria
  • Abuja, Federal Capital Territory, Nigeria
  • Aug 14, 2019
Temporary Customer Service & Call Centre

Job Description

We are short-listing customer-oriented service representatives to work on-site for our clients across multiple business sectors in Abuja. The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients' customers might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Minimum Diploma or Degree in relevant fields.

About Talente:

Talente Personnel Consultants Ltd is a specialist Recruitment Agency based in Nigeria. We are a source of high quality contract and permanent jobs across Nigeria. We help jobseekers achieve goals. If you are looking for your next position, apply with us today and a consultant will be in touch with you sooner.