Head of Warehouse

  • Jumia
  • Uganda
  • Sep 06, 2019
Full Time Management Consultancy

Job Description

Head of Warehouse - Jumia (Full Time)

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality.

Main Responsibilities

  • Manage the warehouse operations and teams, including Inbound, Inventory, Order Processing, and Aftersales

  • Create SLAs, processes and KPI’s for evaluating and improving performance

  • Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency

  • Set up new and continuously improve existing warehouse operations processes

  • Design dashboards to easily identify bottleneck areas of the operational processes

  • Oversee daily reporting on Incidents/Change/Problem tickets and SLA status

  • Monitor the queues closely to identify anomalies and thus improve customer satisfaction

  • Ensure the timely scan at all the legs and updating in systems for movement as transferable unit

  • Liaise with the technical teams as well as the local teams on all matters related to warehousing systems

  • Controlling against losses and damages from inventory by way of daily cycle counts and processes to prevent potential incidences

  • Controlling Out-of-Stock incidents arising within inventory

Required Skills & Qualifications

  • Degree in the fields of logistics, business administration, engineering or other relevant field

  • Proven experience in warehousing and/or logistics

  • Experience in Project Management. Experience in e-commerce operations is a plus

  • Analytical mindset able to leverage data to make business decisions. Highly proficient in use of MS Office especially Excel. SQL skills a plus

  • Team player, able to build trust with people quickly and resolve conflicts when needed

  • Proactive and has a passion to be hands-on on the field

We Offer

  • A unique experience in an entrepreneurial, yet structured environment

  • A unique opportunity of having strong impact in building the African ecommerce sector

  • The opportunity to become part of a highly professional and dynamic team