IT Operations Analyst

  • Nestlé
  • Cairo, Egypt
  • Sep 18, 2019
Full Time Information Technology

Job Description


Deliver services related to the implementation & sustenance of the GLOBE ISIT standards, IT Infrastructure, IT Security, Network and Telecommunication in the Market/Region. And ensure End user support covering all PC based solutions (Office365, Windows OS, Telephony Solutions etc.)


  • Ensure 24-hour systems availability which includes but not limited to network connectivity, enterprise messaging, telephony, printers, workstations… • Provide 1st level of IT infrastructure support e.g. Servers, Workstation, Printers, Network, etc to improve, streamline and standardize GLOBE ISIT support processes. Diagnose system-related incidents and take corrective actions for the timely resolution; escalate to the 2nd Level support where required. Provide basic technical solution and document requests by customer
  • Ensures compliance to GLOBE IT security policies, guidelines & ISMS controls
  • Establish and test the local/market Disaster Recovery Plans for all sites periodically • Ensure adherence to the principles and practices of Nestle Continuous Excellence (NCE) e.g. LEAN - waste elimination approach, leading to the reduction of service time and process optimization across all layers of the organization
  • Logging, tracking and Closing Service related tickets • Provide support to the initiatives related to IT Security Awareness within Market/Region
What will make you successful… Good Application Support in Active Directory, Microsoft O365, Windws OS & Problem Solving / Incident Management. • Understanding of Nestle IT Standards and Procedures. • Hardware life-cycle management, (e.g., delivery, sustain, renovate, replacement) • Bachelor's degree in Computer Science At least 1 years’ experience in IT infrastructure, IT security, MS O365 & OS, Network & Telecommunication. Good English level