Software Support Consultant ( Spanish Speaking)

  • IsoMetrix
  • Canada, Canada, Canada
  • Oct 22, 2019
Permanent Business Development

Job Description

Introduction

We require an experienced Software Support Consultant who is looking for new challenges in a high growth area who has a strong administration and support background, excellent telephone manner and a dedicated customer service approach to call resolution.

Specification

  • Call classification
  • Replication of issues
  • Customer fixes and liaison
  • Monitoring Support Dashboard and escalating issues as they arise
  • Process and system improvement in conjunction with Team Lead, Customer Success Manager and Account Managers

Requirements

  • 2 years' software support desk experience
  • An IT related qualification
Additional Requirements:
  • Must speak Spanish
  • Flexibility on hours (work until 18:30 pm but able to start later in the morning at 09:30)
Advantageous to have:
  • Exposure to SQL and / or QlikView and / or web based software would be an advantage

Application Deadline

Sep 21, 2020