Service Champion

  • Nedbank Namibia
  • Windhoek, Khomas, Namibia
  • Dec 05, 2019
Permanent Banking

Job Description

Introduction

Job Purpose:
Attend to Social Media (Facebook, Twitter, LinkedIn) queries, Incoming Calls and email queries all with the opportunity to do cross selling as all agents also have a sales target.

Specification

Key Responsibilities:
  • Attend to customer inquiries via Social Media (Facebook, Twitter, LinkedIn), telephone and e-mail regarding customer support issues.
  • Ensure customer satisfaction by directly providing customers with solutions to problems/issues according to service standards.
  • Correct transfer of clients to relevant department within Bank.
  • Update the ticketing system to ensure all data pertaining to calls and emails is thoroughly tracked and managed.
  • Actively drive own learning and development.
  • Attend to day to day issues and collect information that assists in decision making.
  • Identify cross selling opportunities as we engage with clients through different touch points.
  • Participate in outbound sales campaigns and achieve targets.
  • Adhoc duties
Abilities Requirements:
  • Communication skills
  • Customer Focus
  • Stress Tolerance
  • Organized, detail-oriented and multi-task capable

Requirements

Educational & Experience Requirements:
  • Grade 12 (25 points).
  • C+ in English (Grade 12 or university)
  • Excel Expert
  • At least one (3) year banking experience and one (1) year helpdesk experience.
  • Good knowledge of Flexcube System & Microsoft Products
  • Understanding of Bank products and knowledge of services of different departments

Application Deadline

Dec 12, 2019