2791 jobs found

Logistics Agent - Jumia ( Internship)- Senegal - Mbour A propos de Jumia : Jumia est le leader panafricain desplateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer lequotidien sur le continent africain en utilisant la technologie comme moyen defournir des produits et services innovants, utiles et abordables auxconsommateurs, tout en aidant de nombreuses entreprises à atteindre cesderniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi uneplace de marché (qui connecte consommateurs et vendeurs), une plateformelogistique (qui permet d’envoyer et de livrer les colis des vendeurs auxconsommateurs) et nos services de paiement (qui facilitent les transactionsentre nos différents membres). A travers ces plateformes, lesconsommateurs peuvent accéder à un large éventail de produits et de services,physiques et digitaux : mode, électronique, beauté mais aussi réservationd’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 payscouvrant 6 régions africaines, Jumia est riche de talents, locaux etinternationaux, qui composent ses équipes à différents niveaux. Soutenue pardes investisseurs de premier rang, la société s’engage à créer un impactdurable en Afrique tout en offrant des opportunités uniques dans unenvironnement en pleine croissance : création d’emplois, acquisition etdéveloppement de nouvelles compétences, avec des responsabilités horspair. Nous sommes toujours à la recherche detalents prêts à nous rejoindre et à partager avec enthousiasme leur passionpour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions principales : Gestion de commandes passées dans le back log Jumia Express ; Appui à la réception d’articles livrés par les fournisseurs; contrôle qualité ; Appui à la gestion des articles entreposé ou à entreposer et à l’inventaire ; Appuie au dispatch ; gestion des tentatives de livraison ; création de runsheets ; Traitement des retours après-vente ; réception ; contrôle qualité. Qualités requises Rigueur dans le travail Etre capable de travailler souspression Disponibilité Dynamisme Notre offre : Acquérir une expérience unique dans un environnement de start-up de e-commerce de très haut niveau ; Faire partie d'une équipe très professionnelle et dynamique, travaillant dans le monde entier ; Une croissance personnelle et professionnelle sans précédent, puisque notre objectif à long terme est de former la prochaine génération de leaders pour nos futurs projets internet.

We are looking for driven and enthusiastic individuals to join our Sales Teams in Cape Town, Johannesburg and Durban. In this role, you are expected to build sustainable relationships with customers to develop our portfolio of activities and increase our profit. We offer Opportunity to join a truly international company, working with a diverse workforce, like-minded people in a fast pace environment with great career prospects. A chance to develop further within Sales. An opportunity to grow our brand in this dynamic and exciting market. Whilst having a reasonable size of a portfolio of clients, a challenge to grow your clientele further as you add new acquisitions, in line with our targeted segments. The portfolio is a combination of Field and Office engagement; we have positions that are predominantly Field as well as Office based sales. Key responsibilities You will be expected to: - Deliver agreed volume, revenue and profitability targets in line with Cluster commercial strategy and sales processes; - Meet the minimum Customer Sales calls per week (in line with internal requirements) as well as fulfilling the internal requirements of updating Salesforce (Customer Relationship management tool) with the pre-scribed information after each call. (Persuasive selling model should be used in Sales calls and confirmation letter sent after each call); - Align your behaviors with core values and Maersk guiding principles; - Identify and pursue new business opportunities in line with segmentation strategy and targets; - Provide feedback to Trade & Marketing on any product or commercial opportunities or constraints; - Address any Customer experience service follow-up with clients in a timely manner; - Work with customers and internal stakeholders to on-board new customers and/or business; - Understand Customer needs and decision makers, define customer value proposition in accordance with its specific segmentation/market place; - Step in to support other functions to improve business processes e.g. consistent failure to pay within credit terms. We are looking for - Minimum 3 years' experience in Sales/Commercial functions, within transport & logistics related industries; - Customer focus and sharp business acumen; - Drive for Results coupled with integrity and trust mindset; - Interpersonal savvy with strong negotiation and stakeholder management skills.

We are looking for an enthusiastic individual to join our Sales Reefer team and deliver the agreed business targets through focused sales activity. Part of your challenge you maintain a strong and up-to-date pipeline for existing and new business while selling the value of our brand and working closely with internal stakeholders to ensure we not only sell but deliver and drive for outcomes and results. We offer -A chance to develop further within Sales. -An opportunity to grow our renowned brand in this dynamic and exciting market. -Whilst having a reasonable size of a portfolio of clients, a challenge to grow your clientele further as you add new acquisitions, in line with our targeted segments. -The portfolio engagement is a predominantly Field sales one. Key responsibilities -Deliver agreed volume, revenue and profitability targets in line with Cluster commercial strategy and sales processes. -Meet the minimum Customer Sales calls per week (in line with internal requirements) as well as fulfilling the internal requirements of updating Salesforce (Customer Relationship management tool) with the pre-scribed information after each call. -Identify and pursue new business opportunities in line with the segmentation strategy and targets. -Provide feedback to Trade & Marketing on any product or commercial opportunities or constraints. -Address any Customer experience service follow-up with clients in a timely manner. -Work with customers and internal stakeholders to on-board new customers and/or business. -Understand Customer needs and decision makers, define customer value proposition in accordance with its specific segmentation/marketplace. -Step in to support other functions to improve business processes e.g. consistent failure to pay within credit terms. -Manage SCOPE team to ensure that rates contracted are being maintained. We are looking for -Minimum 3 years' relevant Sales/Account Management serving experience. -A previous experience in shipping/logistics is highly preferred. -Exposure to Reefer environment/perishable goods would be a certain advantage. -Passionate, you know how to take ownership of the subjects you deal with and convince your stakeholders. -You are a fast learner, a real problem solver and know how to set priorities whether they are yours or your client's. -Your strong interpersonal and communication skills enhance your ability to interact with all level of interlocutors while staying customer focused.

Main Purpose of the Job: The medical delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits and their appropriate use whenever mothers are unable or choose not to breastfeed their babies, and within guidelines as set by NME Nutrition in compliance with WHO International Code of Marketing of Breast-Milk substitutes, Nestlé Instructions and local country codes. Key Responsibilities: - Promote Nestlé’s belief that Breastfeeding is Best for Babies and that Breastfeeding is recommendable over all other feeding alternatives for infants - Provide reliable information on infant nutrition and infant feeding practices for medical/ paramedical contacts in areas that interest or affect them in their regular practice, according to current cycle detailing objectives and materials, becoming a reference advisor on these topics - Participate in the organization and running of on Product Knowledge, Nutrition or related topics medical/paramedical scientific meetings including their sponsorship meeting, guest lecturer invitation. - Identify and maintain relevant information on all contacts in assigned territory via master list, including classification on interest and importance, and by regular call cards completion - Monitor and report to the Medical Field Manager on activities of our competitors including new competitor products, communication strategies, etc. - Maintain proper records and registers of all correspondence and actions undertaken in daily activities -Ensure strict adherence and compliance on all activities undertaken to the WHO International Code of Marketing of Breast-Milk substitutes and Nestle Instructions and local country codes. - Ensure strict adherence and compliance on all activities undertaken, including those taking place on trade, to the WHO International Code of Marketing of Breast-Milk substitutes and Nestlé Instructions and local country codes. Ensure as well compliance with Nestlé’s strictest requirements that Nestlé marketing and sales personnel will not seek contact with, or give advice to pregnant women, or mothers of infants and young children regarding Infant Formula in their business capacity. Requirements: - 0 - 2 years of experience preferably as Medical Delegate - Bachelor degree in Pharmaceutical Science, Medicine, Nutrition and Biology - Bilingual (English & Arabic) - Ability to travel extensively within remote areas

A Lifeguard is responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience while ensuing swimmers are adhering to pool rules and regulations. What will I be doing? As a Lifeguard, you are responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience. A Lifeguard will also be required to fulfill regular cleaning duties. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise and ensure safety of swimmers Ensure guests feel safe in the pool area Inspect facilities for cleanliness; complete general pool cleaning and maintenance duties at regular points throughout shift Ensure swimmers follow safe swimming practice; enforce and adhere to pool rules and regulations Follow emergency action plan and procedures when required What are we looking for? A Lifeguard serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong interpersonal skills Pool lifeguard qualification Committed to delivering a high level of customer service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: First aid and CPR qualification Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous experience in a similar environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts

Introduction An exciting career opportunity currently exist for a Branch Consultant within one of SA's leading short-term insurance companies based in Somerset West . This awesome employment opportunity makes provision for a market related salary including a well commission structure and incentive - performance based. Specification Effectively sell funeral, insurance and other financial products to current and existing clients at branch level; Accurately identify insurance needs by asking effective questions and listening attentively Match benefits accordingly and demonstrate how a product satisfies the needs; Service all walk in customers end to end and ensure customer satisfaction; Perform administrative tasks, such as maintaining records of potential clients; Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients; Working towards individual as well as branch sales targets on a daily, weekly and monthly; Adhere to all processes and procedures, and; Complete all active workflows within SLA time Requirements Matric or equivalent; Over 2 years call centre sales and customer services experience within insurance or financial services environment, or; Over a year Retail sales and customer services experience within insurance or financial services environment.

Introduction To provide professional call centre and enquiry resolution services to all stakeholders and customers of Eskom Pension and Provident Fund. Specification RESOLVE CUSTOMER QUERIES Receive, handle and resolve all incoming customer queries and enquiries timeously in a professional manner, using information from the system. Verify customers to make sure that you are speaking to the member of the Fund before giving out information. Explain benefit structure of Fund and provide a breakdown of benefits when required. Update client regarding progress of payments when required and provide estimated payments calculated using the system. Handle difficult calls by remaining calm, demonstrating patience and willingness to help and resolve problems. Escalate customer enquiries to relevant departments for investigation. Update notes on the system regarding the received call. Log all calls received onto the system. Maintain the service level agreement requirements for the Call Centre. PERFORM ADMINISTRATION DUTIES Complete all required administration duties, accurately and timeously. Receive faxes and direct as appropriate within stipulated time frames. Complete photocopies, as requested. RESPOND TO EMAIL INQURIES Respond to information received in the e-mail box timeously and in a professional manner. Log emails onto system in terms of standard procedure. Escalate emails to relevant department where necessary. Maintain service level agreements relevant to the Call Centre when responding to emails. ATTEND TO WALK IN CLIENTS Attend to walk in clients in a professional manner when necessary. Request information from other departments to assist with client enquiries. PREPARE PENSIONER CARDS Prepare pensioner cards, according to standard procedure. Prepare pensioner card letters in standard format, send to manager for approval. Update pensioner card spreadsheet, ensuring accuracy of information reflected. Send pensioner cards to facilities for posting within agreed time frames. Requirements Relevant Diploma. 2 years job-related experience. Experience within a retirement fund industry will be an added advantage. Resolve Customer queries. Perform administrative duties. Respond to email enquiries. Attend to walk in clients. Prepare Pensioner cards.

Introduction An exciting career opportunity currently exist for a Branch Leader within one of SA's leading short-term insurance companies. This awesome employment opportunity makes provision for a market related salary including a well commission structure and incentive - performance based. Specification Monitoring performance of the team (Sales, Sales Quality and Productivity); Motivating and coaching representatives to sustain targets; Managing overall productivity of the team. Minimizing sales cancellations of the team; Ensuring there is ongoing operational effectiveness and efficiency in the team; Meeting and exceeding the agreed service levels. Manage resource capacity and recruit high performing sales representatives; Develop and build relationships with team, the community and clients. Manage the day to day operations of the branch; Compile reports & People Management. Requirements Matric or NQF4 qualification; Minimum of 3 years Team Leader / Assistant Branch Manager experience in a client facing insurance sales environment, and; An additional 5 years target driven financial sales experience. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven Must be in possession of a valid driver's licence and PDP

Introduction AVBOB, Africa's largest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for a Security and Technical Support. Specification RESPONSIBILITIES INCLUDE: Actively participates in the technical planning, design, maintenance and support of security systems of all AVBOB agencies and at Head Office Implements and maintains security solutions systems to ensure uptime and reliability by providing guidance and advice to business in respect of security solutions. Knowledge sharing on researched latest security products relevant to AVBOB's business. Provide technical support to systems, services and networks regarding security and provide advice and guidance to business technologies and costs. Ensures that backup and scheduling of software maintenance is undertaken timeously of all security facilities/systems across the Group. Document and keep records of all security equipment and their related interconnections. Diagnoses security vulnerabilities of systems, databases, network and a variety of equipment for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order. Deliver proper client service to all eternal and external stake holders. Ensures that forward planning is taken place around security technologies in line with improved technological advancement in order for growth, sustainability and business continuity. Ensures that all security solutions adhere to approved quality assurance processes. All operational tasks to be in compliance with approved SOP's. Provide technical support on advisory capacity to all stakeholders where possible and sustain a productive customer relationship. Ensure proper Administration within the area under control and assist with the asset verification and budget alignment and provide management reports. Support users, update and report on tickets in the service desk system as per SLA's and deliver exceptional client service. Implement systems according to industry best practice and highlight abuse of costs and systems. Requirements QUALIFICATION REQUIREMENTS FOR THIS POSITION: Relevant Degree (Security) Cisco Certified Network Professional - Security EXPERIENCE REQUIRED FOR THE POSITION: Deliver Client Service Stakeholder focus Knowledge of premise cabling design and installation. Knowledge of enterprise networks, routing and switching. Knowledge of enterprise NGFW's, NAT and PAT, SIEM, penetration testing and vulnerability analysis. 3 Years' technical experience in networking 3 Years' technical experience in security 2 Years' experience managing 3rd party suppliers COMPETENCIES REQUIRED FOR THE POSITION: Knowledge of network hardware and software specifications Knowledge of security hardware and software specifications Knowledge of market related tendencies and best practices. Good written and verbal communication skills. Good interpersonal skills with internal and external stakeholders. Accurate, figure orientated and focus on detail. Ability to work under pressure.

Introduction AVBOB, Africa's largest Mutual Assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for: Specification Sorting of daily correspondence Reconciliation of the Ledger Account G011 Preparing and Capturing applications against bank deposits >3549/Naedo/687 Draft, maintain and monitor the monthly ICT Schedule for ACB and Naedo output files Check and monitor the various totals of the Q-Link Naedo and ACB Files (Zero Tolerance) Monitor daily discrepancy reports from Q-Link and follow up on any irregularities Controlling the exchange of files between Q-Link and our Production System Attend meetings with Q-Link and outside institutions Maintain and process the monthly Q-Mop file (XR680) Attend to the transactions on the 1st Provisional Lapse Run Report XR 960 Report of Naedo and Debit Order policies Cash Payments Attend to the XR 965 report of Naedo Policies after 5 months still on Naedo Attend to the XR 280 report of Not inforce policies with balances Attend to the XR 175 report of Naedo Discrepancy Report Attend to the FO 100 spot check key functions JS program - make sure that all systems are up and running on a daily basis Maintain effective personnel administration and render training and support Assist with the Performance Appraisal of subordinates Compile monthly stats report of the post/ correspondence that was worked on throughout the month Attend to all queries written and telephonic from Life Office and Individual policy holders, complaints department, ombudsman, Hello Peter, Face Book Identify and address system errors and improvements (CC10 requests) Regular meetings must ne held with the subordinates Requirements Minimum Qualifications: Grade 12 Knowledge and Experience: 2-3 Years relevant experience (Long term insurance experience will be an advantage) Technical and Behavioural Competencies: Good communication skills Computer literate (MS Office/ MS Excel) Good Interpersonal skills Be accurate and figure oriented (compile reconciliations) Be client friendly and service oriented

Introduction Matric+ 5 - 10y experience 12Month contract Experience IBM FileNet Installation, Configuration, Administration and maintenance of FileNetp8 environments (3.5. to 5.2). Specification "An ICN developer in the current ECM Team should also have some understanding of Angular, BPM, WAS, FICO and API as these are current integration portions and it saves a lot of time if you know the technology you integrate with. A plus would also be to have experience from Big data integration as the MDM integration is used a ton. Another plus would be to have some financial institution knowledge, because the business rules drive a lot of our screen flows in terms of Document Life Cycle as an example." Requirements Java, J2EE (JSP, Servlets), IBM DB2, MySQL, Tomcat, IBM Web sphere 6.0; 7.x; 8.x, IDE: Eclipse, Intellij, Confluence, Jira, Jenkins, HTML, CSS, JAVA Script,IBM FileNet P8 5.x, Content Engine (CE), Application Engine (AE), Process Engine (PE), IBM FileNet P8 Platform Administration, IBM, FileNet Content Engine, Java API's Programming, IBM FileNet Java, API's Programming, IBM FileNet BPM Process Design, IBM Content, Navigator, IBM Case Manager

Introduction (ECM) - Intermediate - Operations/Support : BM Stack CMOD) x 1 Matric+ 5-10 years 12 Month contract Specification IBM FileNet P8 5.x, Content Engine (CE), Application Engine (AE), Process Engine (PE), IBM FileNet P8 Platform Administration, IBM FileNet Content Engine, Java API's Programming, IBM FileNet Java API's Programming, IBM FileNet BPM Process Design, IBM Content Navigator, IBM Case Manager Requirements Languages: Java, J2EE (JSP, Servlets) Database: IBM DB2, MySQL Web/Application Servers: Tomcat, IBM Web sphere 6.0, 7.x, 8.x IDE: Eclipse, Intellij, Confluence, Jira, Jenkins Web Technology : HTML, CSS, JAVA Script

Introduction 12 Month contract Matric+ 10y experience Specification Understanding Legacy stack such as mainframe, AIX, Input Accel, IDM etc "An ICN developer in the current ECM Team should also have some understanding of Angular, BPM, WAS, FICO and API as these are current integration portions and it saves a lot of time if you know the technology you integrate with. A plus would also be to have experience from Big data integration as the MDM integration is used a ton. Another plus would be to have some financial institution knowledge, because the business rules drive a lot of our screen flows in terms of Document Life Cycle as an example." Requirements MUST HAVE: Cobol, Perl scripting, Java; .net; VB, Perl, Shell, C#, Java Script, VB, .Net, SQL, WAS/Java, MS, .Net, Java SE,Mainframe, AIX Wintel, Unix,Wintel NICE TO HAVE: Understanding Legacy stack such as mainframe, AIX, Input Accel, IDM etc

Head of Commercial Planning - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! What's this job all about? The Head of Commercial Planning manages and coordinates the work of the commercial planning team. Interacting with all the departments and C-Levels internally, the Head of Commercial Planning is playing a key role within the company, driving performance, leading commercial planning and delivering data driven commercial analysis. Taking the lead of the commercial strategic orientation and the responsibility for delivering the Business Plan, the Head of Commercial Planning will bring an exceptional growth for the sales value & volume, the margin and the conversion rate. She / He will be responsible for the decisions she / he makes and will monitor her / his performance. The Head of Commercial Planning will be responsible for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans, thanks to the right assortment, the best prices, addictive promotions and the most innovative merchandizing strategies. The main challenges are described as below: Main Responsibilities Managing a team of Commercial Planners and Merchandizer ensuring the team is properly structured, motivated and performing. Delivering growth, ensuring pro-active turn around plans leveraging on the power of the marketplace, bringing direction, feedback and support to the whole commercial team. Ensuring all Jumia websites always have for the customer, the right products at the best price, at the right position. Being within Jumia leadership, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your market segments, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations. Building analysis, flying high and diving deep, to ensure smart reporting on the performance of the categories, leading to action oriented recommendations. Owning the merchandising of our websites, optimizing the placement of our products to deliver on every levels of Jumia's strategy. Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations), enabling decision making, problem solving and ensuring laser focus execution. Leading massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives. Constantly working toward improving and simplifying our tools. Required Skills 7+ years’ experience in Retail / FMCG, 5+ years’ experience in consulting (BCG, Bain, McKinsey), 5+ years’ experience in ecommerce (Amazon, Alibaba, etc.) Top 1% Business / Engineering Schools and Universities Action oriented and performance driven Strong management and inter-personal skills Strong analytical and data management skills Ability to anticipate, structure and organize Well organized and very detail oriented Resistant to stress Autonomous Finding simple solutions to complex problems We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

Maersk is looking to hire a Customer service Agent to join our team in Cape Verde. The CSA will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Cape Verde organization Key responsibilities - Timely attend to Agent View, Case Management, Phone queries and any other agreed process or requests that aim to deliver the promise to the customer, - Share Voice of customer and processes based om daily interactions - Participate and Contribute to analyses, meetings, etc. - Implement all agreed improvement actions to improve the customer experience - Owns the following on the customer journey: Bookings, - Documentation, Load as booked, Cargo release, Invoicing, Issue Resolution and Disputes. - Provides support on the followings: Equipment Positioning and gate-in , Arrive as expected, Collection - Internal clients: Sales (timely feedback),Inland OPS positioning/delivery requests), FIN(quality of input in the system), GSC-CS (timely processing as per agreements) - Internal Suppliers: Sales (quality and timely handover),Inland OPS (positioning and deliveries), Marine OPS (load/discharge as per plan, FIN(timely release), GSC-CS (timely processing as per agreements) We are looking for Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course Minimum 2 years customer service or sales experience. Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills. Passion for Customer Service. Pro-active person with a service oriented mindset. Fluent in English Other skills: Compassion, Interpersonal Savvy, Learning on the Fly, Organizational Agility, Problem Solving, Self Development, Listening, Priority Setting, Decision Quality, Customer Focus, Drive for Results, Informing, Integrity & Trust, Time Management, Written Communication

Safmarine Ghana is looking for an outstanding, driven and enthusiastic Customer Experience Partner to join our Team in Ghana based in Kumasi. In this role, you are expected to build sustainable relationships with customers to develop our portfolio of activities, increase our volume by asking for more but more importantly delivering the best of experience to our customers. We offer The applicant will have an opportunity to play a crucial role in creating a best-in-class experience for Customers, by acting as a single point of contact and proactively providing solutions to issues, thereby producing greater ease of business. By leveraging world-class service, Safmarine is able to differentiate itself in the market and deliver a unique end-to-end experience to the right Customers. Key responsibilities - Deliver superior customer Experience through prompt resolution of customer issues, quick response to mails and MyPhone calls. - Partner with External Sales Team to drive import and export Volume through inside sales activities as well as Logistics and Services. - Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution. - Follow up with Safmarine Scope Team to ensuring successful completion of import and export documentation tasks. - Ensure Import and export SOPs are adhered to. - Taking ownership of customer's issues and resolve issues with agreed timelines - Drive and Build strong business relationships with customers - Planning weekly sales activities base on TNM/CPL direction - Effective use of Agent View with particular focus on handling and resolving outlier tasks in Agent View and Case Management. - Any other tasks that may be assigned by Management We are looking for - Customer focus - Capacity to drive results (self-motivated) - Interpersonal, communication and analytical skills - Priority setting - Shipping knowledge. - Goal oriented - Business Acumen in SFDC (Sales Force Dot Com) within a shortest period is important. - Capacity of building solid rapport over the phone with effective use of CEP communication structure. - Ability to qualify leads and update them as opportunity in SDFC and ensure follow up to close the business. - Ability to sell end to end service. (Inlands/ Value Added Services) - Grow existing accounts by asking for more whiles focusing on growth and profitability

Do you want to be a part of undisputed leader of liner shipping? Seago Line is looking for dedicated, enthusiastic Customer Experience Agent to join our team in Tunis and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for Ambition to make a career in logistics sector (Customer service and sales) University degree candidates with minimum year and half relevant experience Excellent level of English Computer skills •Excellent communication skills

Maersk Nigeria is looking for a dynamic Customer service Agent to join our team in East Nigeria (Onne). The CSA will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk. We offer We Offer: At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization Key responsibilities Have more Customer's business Acumen and ability to know what factors drives the decision making. Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives. Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. Be fully responsible for customer satisfaction across Maersk product offering (own customers). Willingness to go the extra mile towards the customers & with focus on providing solutions. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders We are looking for Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course Minimum 2 years customer service or sales experience. Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills. Passion for Customer Service. Pro-active person with a service oriented mindset. Dedicated, Decisive and result orientated with a can-do attitude. Likes to get it right the first time and can look ahead to avoid issues from happening. Able to work under pressure while keeping quality in focus. Comfortable with Change Management and capable of delivering high quality before, during and after transformation. Good process understanding and digital proficiency. Comfortable with working with multiple items at the same time whilst keeping quality in focus. Well organized, efficient and effective. An excellent team player. Good moral compass and ability to work the Company's values. Fluent in English (written and oral)

Responsible for customer issue resolution on operational issues. First point of contact when issues arise from physical inland transportation or when proactive notification is to be made from changes in transport plan to the customer. The team will capture and be the voice of Customer and make sure instant issue resolution takes place -closely governed with Customer Service and Execution by use of standard tools (CM, myphone, Intermodalview, track and trace, etc.) We offer An Opportunity to work in a dynamic and enegetic multinational environment . Sharper your stakholder management skill Core undetstanding of end to end logistics. Inprove knowledge of the shipping industry. Key responsibilities First point of contact for issues arising from physical inland transportation Proactive notification to customer for changes in transport plan or ETA deviations with viable alternative solution within stipulated timeframe Evaluate cases/issues and capture voice of the customer to make sure instant resolution takes place Team promptly attend phone calls (if applicable) received from customers/vendors and address concerns Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues Ensure alternatives provided are aligned with rules and regulation includinglocal policies Be wary of the customers' businesses, so that proposed solutions are compatible with customers requirement Be cognizant of segmented customer requirements and proposesolutions accordingly Build good relationship with the customers and confidence in ourIntermodal product Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience Identify recurring issues in Intermodal delivery performance and initiate steps to address root cause Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience for customers Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to customer Check for additional business opportunities on satisfactory resolution of issues Handle system updates and customer requests in accordance with defined processes Share best practices and knowledge within the team We are looking for - 2-3 of experience in the customer service field preferably in Airfreight. - Good interpersonal and communication skills. - Good organizational skills with understanding of prioritization. - Ability to work under pressure keeping quality in focus. - Energetic, well -organized, self-initiated and coordination skill. - Problem solving skills with focus on customer satisfaction and attention to details. - Knowledge of Microsoft office - Word , Excel and PowerPoint.

We are looking for a driven individual, committed to hard work, learning and excellence. The individual we seek is one who can work within limited resources within a spirit of teamwork, problem solving and is results-oriented. Female candidates preferred. TENURE:  Full-time, one-year conditional contract confirmed after three-month probation period. Possibility of renewal based on performance. LOCATION:  Ungwar Rimi G.R.A, Kaduna Nigeria. Responsibilities: Monitor, scan and source for donors and grant calls as per set quarterly target. Apply best practices for grant/proposal writing. Develop and deliver 6 quality grants application on a quarterly basis. Support the development of EWEI research at least twice a year. Provide a quarterly review and recommendations on fundraising opportunities and lead on all fundraising activities. Focal for all donor meetings and coordination with donors. Support the development of monitoring evaluation and research data. Lead on capacity building on grant writing and fundraising.