Introduction Openview is South Africa's first free-to-air satellite TV service. Already in 1.9 million homes nationwide and currently with over 16 TV and radio channels (with some channels in HD), you get non-stop entertainment for the whole family.Enjoy local and international shows, including - blockbuster movies, drama, series, kids' entertainment, reality, sports & news, Bollywood, as well as Turkish and Indian telenovelas dubbed in English and Afrikaans. Plus, you get to keep your favourite SABC channels and e.tv. With 100% coverage, you can get crystal-clear picture quality wherever you are in South Africa and a whole lot more premium entertainment, Free Forever! Our OpenView contact centre is relocating to Johannesburg. Specification The incumbent would be required to respond, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service. 1.Handling telephone correspondence -Receiving incoming viewer calls -Ad-hoc monitoring of transmission of eMedia Investment channels in order to pro-actively identify and report transmission problems -Logging all viewer information on our Customer Relationship Management Software. 2.Maintain customer relations -Resolving and responding to customer queries, complaints, comments and suggestions -Providing advice to callers about eMedia Investment cannels related issues -Promotion of the eMedia Investment brand names and loyalty to the channel through excellent service delivery 3.Supervision -Generating shift reports on a weekly and monthly basis. -Monitoring agent's verbal and written response and provide regular feedback to Customer Care Manager on their performance. -Recommending suggestions in workflow and/or responses as and when required. -Distributing viewer queries to agents. -Assisting with coaching when needed. Requirements A relevant school leaving certificate A minimum of 1 years' experience in a Customer Service / Sales / Consumer Electronics (TV, Radio or Sound System) environment A minimum of 1 years' experience in a leadership or supervisory role
Feb 25, 2020
Permanent
Introduction Openview is South Africa's first free-to-air satellite TV service. Already in 1.9 million homes nationwide and currently with over 16 TV and radio channels (with some channels in HD), you get non-stop entertainment for the whole family.Enjoy local and international shows, including - blockbuster movies, drama, series, kids' entertainment, reality, sports & news, Bollywood, as well as Turkish and Indian telenovelas dubbed in English and Afrikaans. Plus, you get to keep your favourite SABC channels and e.tv. With 100% coverage, you can get crystal-clear picture quality wherever you are in South Africa and a whole lot more premium entertainment, Free Forever! Our OpenView contact centre is relocating to Johannesburg. Specification The incumbent would be required to respond, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service. 1.Handling telephone correspondence -Receiving incoming viewer calls -Ad-hoc monitoring of transmission of eMedia Investment channels in order to pro-actively identify and report transmission problems -Logging all viewer information on our Customer Relationship Management Software. 2.Maintain customer relations -Resolving and responding to customer queries, complaints, comments and suggestions -Providing advice to callers about eMedia Investment cannels related issues -Promotion of the eMedia Investment brand names and loyalty to the channel through excellent service delivery 3.Supervision -Generating shift reports on a weekly and monthly basis. -Monitoring agent's verbal and written response and provide regular feedback to Customer Care Manager on their performance. -Recommending suggestions in workflow and/or responses as and when required. -Distributing viewer queries to agents. -Assisting with coaching when needed. Requirements A relevant school leaving certificate A minimum of 1 years' experience in a Customer Service / Sales / Consumer Electronics (TV, Radio or Sound System) environment A minimum of 1 years' experience in a leadership or supervisory role
Introduction NACOSA is looking for a suitably qualified candidate to coordinate a project aimed at strengthening economic and work opportunities for Adolescent Girls and Young Women (AGYW). The Global Fund AGYW - Economic Strengthening Livelihoods project offers work readiness skills; work experience opportunities and support services to AGYW who are not in employment, not in education and not in training and particularly vulnerable to HIV. This position will be based in the NACOSA Pretoria Office but the project will be offered in 3 districts where services to AGYW are offered namely, Tshwane, Ehlanzeni, and Nelson Mandela Bay. This position will work closely with the NACOSA offices and the project service providers to contract, monitor performance and report against specific indicators. This post is a contracted post for a period of two years (01 April 2020 to 31 March 2022). Specification The Project Co-ordinator role key performance areas are: Support the AGYW programme in coordinating the Economic Strengthening Livelihoods services, related activities, project tracking, and reporting oProject implementation coordination. Able to initiate and monitor the project against financial and programme milestones oProject tracking and reporting. Able to solicit, collate and present reports on project performance and ensure reports are completed accurately and timeously. Logistics and administration of all the communication to service providers, event management and filing of documentation Communication. Efficient and friendly personal, telephonic and email communication with all levels of stakeholders. Requirements Required qualifications, skills and experience B-degree (Health or Social Science or Economic Development) post-graduate qualification will be advantageous) 5+ years managing projects and programmes against specific milestones. Proven track record of project management with an emphasis on deadline management. (Project Management Certification will be advantageous) Experience within the HIV/AIDS sector required Experience in economic development sector, e.g. youth employability and entrepreneurship programmes will be advantageous Knowledge of Programme Monitoring and Evaluations Excellent writing skills, including report writing. Able to communicate in a clear and concise manner. Excellent MS Office skills including Word, Excel, Outlook and PowerPoint A valid driver's license Able to travel locally and regionally. Personal Competencies Mature; able to take direction; can self-manage to deadline; assertive Able to work independently; is assertive, self-motivated and driven; can work to deadline and is task-orientated and enjoys logistics. Demonstrated ability to work collaboratively as well as independently and manage multiple stakeholder relationships Problem solver PLEASE NOTE: Only short-listed candidates will be contacted. If you have not been contacted within 2 weeks consider your application as unsuccessful. NACOSA reserves the right not to make any appointment in this position. NACOSA respects the privacy of its stakeholders and will treat all personal information provided in line with our recruitment policy and in accordance with the Protection of Personal Information Act.
Feb 25, 2020
Contract
Introduction NACOSA is looking for a suitably qualified candidate to coordinate a project aimed at strengthening economic and work opportunities for Adolescent Girls and Young Women (AGYW). The Global Fund AGYW - Economic Strengthening Livelihoods project offers work readiness skills; work experience opportunities and support services to AGYW who are not in employment, not in education and not in training and particularly vulnerable to HIV. This position will be based in the NACOSA Pretoria Office but the project will be offered in 3 districts where services to AGYW are offered namely, Tshwane, Ehlanzeni, and Nelson Mandela Bay. This position will work closely with the NACOSA offices and the project service providers to contract, monitor performance and report against specific indicators. This post is a contracted post for a period of two years (01 April 2020 to 31 March 2022). Specification The Project Co-ordinator role key performance areas are: Support the AGYW programme in coordinating the Economic Strengthening Livelihoods services, related activities, project tracking, and reporting oProject implementation coordination. Able to initiate and monitor the project against financial and programme milestones oProject tracking and reporting. Able to solicit, collate and present reports on project performance and ensure reports are completed accurately and timeously. Logistics and administration of all the communication to service providers, event management and filing of documentation Communication. Efficient and friendly personal, telephonic and email communication with all levels of stakeholders. Requirements Required qualifications, skills and experience B-degree (Health or Social Science or Economic Development) post-graduate qualification will be advantageous) 5+ years managing projects and programmes against specific milestones. Proven track record of project management with an emphasis on deadline management. (Project Management Certification will be advantageous) Experience within the HIV/AIDS sector required Experience in economic development sector, e.g. youth employability and entrepreneurship programmes will be advantageous Knowledge of Programme Monitoring and Evaluations Excellent writing skills, including report writing. Able to communicate in a clear and concise manner. Excellent MS Office skills including Word, Excel, Outlook and PowerPoint A valid driver's license Able to travel locally and regionally. Personal Competencies Mature; able to take direction; can self-manage to deadline; assertive Able to work independently; is assertive, self-motivated and driven; can work to deadline and is task-orientated and enjoys logistics. Demonstrated ability to work collaboratively as well as independently and manage multiple stakeholder relationships Problem solver PLEASE NOTE: Only short-listed candidates will be contacted. If you have not been contacted within 2 weeks consider your application as unsuccessful. NACOSA reserves the right not to make any appointment in this position. NACOSA respects the privacy of its stakeholders and will treat all personal information provided in line with our recruitment policy and in accordance with the Protection of Personal Information Act.
Transaction Capital Recoveries
Hyde Park, Gauteng, South Africa
Introduction If you are an experienced accountant with advanced experience in managing and reporting on the accounting records of numerous entities within a large conglomerate then this role is for you. . Specification Daily Accounting Reporting (Statutory /Compliance) Review creditor payments for processing Release creditor payments on the procurement system Reallocate general ledger expenses Correspond with internal support departments and respond to any queries Prepare necessary journals Assist cashbook clerk on the preparation of the various cashbooks and ensure bank recons are done daily Monthly Accounting Monthly Journals Reconcile balance sheet accounts on a monthly basis General ledger analysis and reallocations Process monthly intercompany transactions (Management Fees/ Loans) Ensure all sub ledger accounts balance to TB Maintenance of financial records to financial statements level Liaise with internal and external auditors Technical Accounting/Financial skills MS Office Reconciliation skills Report Writing Behavioral Deadline driven Attention to detail Planning & Coordination Skills Team player Interpersonal skills Requirements Grade 12 BCom Degree majoring in Financial Accounting Honours Degree (added advantage) Accpac/ Accounting package knowledge required 2 - 3 years practical accounting experience in a Credit environment 2 - 3 years' experience in financial sector in a corporate environment
Feb 25, 2020
Permanent
Introduction If you are an experienced accountant with advanced experience in managing and reporting on the accounting records of numerous entities within a large conglomerate then this role is for you. . Specification Daily Accounting Reporting (Statutory /Compliance) Review creditor payments for processing Release creditor payments on the procurement system Reallocate general ledger expenses Correspond with internal support departments and respond to any queries Prepare necessary journals Assist cashbook clerk on the preparation of the various cashbooks and ensure bank recons are done daily Monthly Accounting Monthly Journals Reconcile balance sheet accounts on a monthly basis General ledger analysis and reallocations Process monthly intercompany transactions (Management Fees/ Loans) Ensure all sub ledger accounts balance to TB Maintenance of financial records to financial statements level Liaise with internal and external auditors Technical Accounting/Financial skills MS Office Reconciliation skills Report Writing Behavioral Deadline driven Attention to detail Planning & Coordination Skills Team player Interpersonal skills Requirements Grade 12 BCom Degree majoring in Financial Accounting Honours Degree (added advantage) Accpac/ Accounting package knowledge required 2 - 3 years practical accounting experience in a Credit environment 2 - 3 years' experience in financial sector in a corporate environment
Mustek Limited
Riverhorse Valley, KwaZulu-Natal, South Africa
Introduction The Production Technician is primarily responsible for general assembly, picking orders from the system, packing and testing of orders generated by Mustek Specification Assemble, test, pack image and QC desktops laptops & tablets Keep to production schedule Check the information on the system for outstanding production orders Upgrade & downgrade OS where required Assist with general technical duties and front counter support Requirements Matric CompTIA A+ , N+ , S+ preferred 1 years' experience in electronic and technical repairs on components Hands on technical experience Good knowledge of general administrative and internal processes Knowledge of ICT industry Knowledge of operating system software (i.e., Windows 7, 8 & 10 and office) Self-motivated Organisational skills Able to function under pressure Contribution to team success Quality awareness and customer focus Attention to detail Analysis Basic computer literacy especially in Microsoft applications skills Problem solving skills (analytical) Good communication skills (verbal and written) Technical skills and problem analysis
Feb 25, 2020
Permanent
Introduction The Production Technician is primarily responsible for general assembly, picking orders from the system, packing and testing of orders generated by Mustek Specification Assemble, test, pack image and QC desktops laptops & tablets Keep to production schedule Check the information on the system for outstanding production orders Upgrade & downgrade OS where required Assist with general technical duties and front counter support Requirements Matric CompTIA A+ , N+ , S+ preferred 1 years' experience in electronic and technical repairs on components Hands on technical experience Good knowledge of general administrative and internal processes Knowledge of ICT industry Knowledge of operating system software (i.e., Windows 7, 8 & 10 and office) Self-motivated Organisational skills Able to function under pressure Contribution to team success Quality awareness and customer focus Attention to detail Analysis Basic computer literacy especially in Microsoft applications skills Problem solving skills (analytical) Good communication skills (verbal and written) Technical skills and problem analysis
Transaction Capital Recoveries
Hyde Park, Gauteng, South Africa
Introduction To supervise all building and office facilities in order to provide efficient service to all Company management and staff. Specification Supervising Facilities and Logistics Identifying major areas that require maintenance (e.g. air conditioning, generator, transformers, lifts, access control, fire systems, etc.) Scheduling and managing maintenance programs to address areas identified as per project plans Managing the inspection of the building daily for areas that require attention Following up on progress in respect of areas requiring attention Ordering and purchasing stock required for maintenance purposes Issuing of stock to floors Assessing move requests to identify the needs in respect of furniture Conducting a feasibility study to determine requirements Preparing floor plans as per specifications and costing Obtaining approval and managing the roll out in respect of project plans Managing the ordering and purchasing of office furniture as required for planned moves Managing disposal of waste (Confidential and General) for Head Office Managing testing for bacterial growth in Air Conditioners and kitchens Managing the actioning of findings on reports from testings Identifying areas where natural resources can be used in an environmentally friendly way Managing and implementation of company policy and procedures, as reviewed from time to time Managing operational requirements according to Legislative and regulatory guidelines Occupational Health and Safety Managing the effective implementation of compliance to the Occupational Health and Safety policy Ensuring compliance with OHS in respect of storage and stacking of documents, furniture and equipment Ensuring compliance with OHS in respect of building regulations Attending monthly OHS meetings on behalf of the company in respect of Logistics and Facilities Signing and completing required documentation for compliance and submit to manager for sign off Management of maintenance tools Determining and planning budget for all building/office maintenance and submit to Finance Executive for approval in respect of the following: o Building infrastructure, doors, floors, ceilings, roofs, stairs, electrical, UPS, Airconditioning, generator, transformers, lifts, access control, fire systems, security systems, parking, etc. Project Coordination Receive and action requests from manager accordingly Determine materials and equipment required for project Obtaining quotes for materials and equipment Submitting quotes to manager for approval Compiling feedback to manager on progress of project Supporting with ad-hoc tasks as and when required by direct manager Reporting Keeping accurate records as per audit requirements Compiling adhoc reports as and when required Coordinating and implementing adhoc projects as requested by Management People management • Ensure adherence to company policies and procedures • Providing support and assistance to staff by conducting team meetings to address issues raised • Providing performance feedback to staff • Managing the staffs time and attendance and take appropriate disciplinary action where necessary • Identifying talent and supporting development • Developing employees through continuous coaching and mentoring • Implementing and maintaining a development plan, including identifying future career opportunities for each direct report • Supporting succession planning by identifying and retaining high performers • Conducting performance reviews on staff as per organisational requirements • Managing staff's performance against defined performance measures and communicated targets • Developing skills and knowledge of staff through assessing performance and providing constructive feedback • Identifying skills gaps and provide targeted coaching and training in order to improve performance • Implementing performance management action where staff are not performing to agreed standards Requirements • 3 - 5 years experience in a Logistics and Facilities environment • 2 - 3 years experience in a Management role • 1 - 3 years experience in HVAC • 1 - 3 Years experience in Electrical • 1 - 3 years experience in plumbing and building work • On call 24/7 (additional requirement) Note: Please note that due to the high volumes of applications received, we will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 3 weeks, please consider your application unsuccessful. Failure to provide us with truthful information and valid documents where requested will render your application null and void. We are an equal opportunity employer, whose aim is to promote representivity in all levels of occupational categories.
Feb 25, 2020
Permanent
Introduction To supervise all building and office facilities in order to provide efficient service to all Company management and staff. Specification Supervising Facilities and Logistics Identifying major areas that require maintenance (e.g. air conditioning, generator, transformers, lifts, access control, fire systems, etc.) Scheduling and managing maintenance programs to address areas identified as per project plans Managing the inspection of the building daily for areas that require attention Following up on progress in respect of areas requiring attention Ordering and purchasing stock required for maintenance purposes Issuing of stock to floors Assessing move requests to identify the needs in respect of furniture Conducting a feasibility study to determine requirements Preparing floor plans as per specifications and costing Obtaining approval and managing the roll out in respect of project plans Managing the ordering and purchasing of office furniture as required for planned moves Managing disposal of waste (Confidential and General) for Head Office Managing testing for bacterial growth in Air Conditioners and kitchens Managing the actioning of findings on reports from testings Identifying areas where natural resources can be used in an environmentally friendly way Managing and implementation of company policy and procedures, as reviewed from time to time Managing operational requirements according to Legislative and regulatory guidelines Occupational Health and Safety Managing the effective implementation of compliance to the Occupational Health and Safety policy Ensuring compliance with OHS in respect of storage and stacking of documents, furniture and equipment Ensuring compliance with OHS in respect of building regulations Attending monthly OHS meetings on behalf of the company in respect of Logistics and Facilities Signing and completing required documentation for compliance and submit to manager for sign off Management of maintenance tools Determining and planning budget for all building/office maintenance and submit to Finance Executive for approval in respect of the following: o Building infrastructure, doors, floors, ceilings, roofs, stairs, electrical, UPS, Airconditioning, generator, transformers, lifts, access control, fire systems, security systems, parking, etc. Project Coordination Receive and action requests from manager accordingly Determine materials and equipment required for project Obtaining quotes for materials and equipment Submitting quotes to manager for approval Compiling feedback to manager on progress of project Supporting with ad-hoc tasks as and when required by direct manager Reporting Keeping accurate records as per audit requirements Compiling adhoc reports as and when required Coordinating and implementing adhoc projects as requested by Management People management • Ensure adherence to company policies and procedures • Providing support and assistance to staff by conducting team meetings to address issues raised • Providing performance feedback to staff • Managing the staffs time and attendance and take appropriate disciplinary action where necessary • Identifying talent and supporting development • Developing employees through continuous coaching and mentoring • Implementing and maintaining a development plan, including identifying future career opportunities for each direct report • Supporting succession planning by identifying and retaining high performers • Conducting performance reviews on staff as per organisational requirements • Managing staff's performance against defined performance measures and communicated targets • Developing skills and knowledge of staff through assessing performance and providing constructive feedback • Identifying skills gaps and provide targeted coaching and training in order to improve performance • Implementing performance management action where staff are not performing to agreed standards Requirements • 3 - 5 years experience in a Logistics and Facilities environment • 2 - 3 years experience in a Management role • 1 - 3 years experience in HVAC • 1 - 3 Years experience in Electrical • 1 - 3 years experience in plumbing and building work • On call 24/7 (additional requirement) Note: Please note that due to the high volumes of applications received, we will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 3 weeks, please consider your application unsuccessful. Failure to provide us with truthful information and valid documents where requested will render your application null and void. We are an equal opportunity employer, whose aim is to promote representivity in all levels of occupational categories.
Transaction Capital Recoveries
Hyde Park, Gauteng, South Africa
Introduction To assist the Group Financial Manager in achieving the overall goals of the Finance department. To provide input to the overall departmental strategy and ensure successful implementation. Specification Internal and External Reporting -Improvement reporting to provide timely and valuable information -Monthly Exco reporting - Analysis of data and Exco pack -GP Contribution and relating reporting -Reasonability testing on costing reports (GP Contribution Report) -Preparation of the financial statements of group subsidiaries Monthly requirements -Ensure the group adheres to IFRS and resolution of technical accounting matters -Ensure statutory requirements are met including financial statements -Prepare tax calculations and ensure compliance with SARS requirements (Including filing of tax, IT14SD etc.) -Ad hoc project support such as IFRS 16 implementation etc. -Assist in group audit Budgets and forecasts -Interaction with departmental heads to ensure accurate and timely submission -Maintain templates for internal use -Prepare direct cost models -Prepare and analysis on revenue budgets Technical Competencies Required: -IFRS -Cognos Controller (advantage) -Qlikview (advantage) -Excel modelling Requirements Required Minimum Education / Training CA (SA) Required Minimum Work Experience 2 - 3 years post articles experience 2 -3 years' experience in a finance division Technical and Behavioural Competencies Required Technical Behavioral Competencies Required: -Strategic Thinker -Analytically minded -Accountability -Stress tolerance -Business acumen -Communication skills both written and verbal -Target driven -Disciplined -Problem solving -Leadership skills -Conflict Management skills -Negotiation skills -Deadline oriented Behavioural Analytical Deadline driven Attention to detail Communication skills (both verbal and written) Stress Tolerance Interpersonal skills Query Resolution skills Leadership skills Negotiation skills Note: Please note that due to the high volumes of applications received, we will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 3 weeks, please consider your application unsuccessful. Failure to provide us with truthful information and valid documents where requested will render your application null and void. We are an equal opportunity employer, whose aim is to promote representivity in all levels of occupational categories.
Feb 25, 2020
Permanent
Introduction To assist the Group Financial Manager in achieving the overall goals of the Finance department. To provide input to the overall departmental strategy and ensure successful implementation. Specification Internal and External Reporting -Improvement reporting to provide timely and valuable information -Monthly Exco reporting - Analysis of data and Exco pack -GP Contribution and relating reporting -Reasonability testing on costing reports (GP Contribution Report) -Preparation of the financial statements of group subsidiaries Monthly requirements -Ensure the group adheres to IFRS and resolution of technical accounting matters -Ensure statutory requirements are met including financial statements -Prepare tax calculations and ensure compliance with SARS requirements (Including filing of tax, IT14SD etc.) -Ad hoc project support such as IFRS 16 implementation etc. -Assist in group audit Budgets and forecasts -Interaction with departmental heads to ensure accurate and timely submission -Maintain templates for internal use -Prepare direct cost models -Prepare and analysis on revenue budgets Technical Competencies Required: -IFRS -Cognos Controller (advantage) -Qlikview (advantage) -Excel modelling Requirements Required Minimum Education / Training CA (SA) Required Minimum Work Experience 2 - 3 years post articles experience 2 -3 years' experience in a finance division Technical and Behavioural Competencies Required Technical Behavioral Competencies Required: -Strategic Thinker -Analytically minded -Accountability -Stress tolerance -Business acumen -Communication skills both written and verbal -Target driven -Disciplined -Problem solving -Leadership skills -Conflict Management skills -Negotiation skills -Deadline oriented Behavioural Analytical Deadline driven Attention to detail Communication skills (both verbal and written) Stress Tolerance Interpersonal skills Query Resolution skills Leadership skills Negotiation skills Note: Please note that due to the high volumes of applications received, we will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 3 weeks, please consider your application unsuccessful. Failure to provide us with truthful information and valid documents where requested will render your application null and void. We are an equal opportunity employer, whose aim is to promote representivity in all levels of occupational categories.
Introduction Openview is South Africa's first free-to-air satellite TV service. Already in 1.9 million homes nationwide and currently with over 16 TV and radio channels (with some channels in HD), you get non-stop entertainment for the whole family.Enjoy local and international shows, including - blockbuster movies, drama, series, kids' entertainment, reality, sports & news, Bollywood, as well as Turkish and Indian telenovelas dubbed in English and Afrikaans. Plus, you get to keep your favourite SABC channels and e.tv. With 100% coverage, you can get crystal-clear picture quality wherever you are in South Africa and a whole lot more premium entertainment, Free Forever! Our OpenView contact centre is relocating to Johannesburg. Specification The incumbent would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service. Reporting to the Retail Executive: Platco. The key performance areas include but are not limited to: 1.Correspondence -Receiving incoming viewer calls and achieving an average call quality of at least 80%. -Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems. -Logging all viewer information on our Customer Relationship Management Software and achieving a logging quality of at least 90%. -Achieving a response quality of at least 80% on written platforms. 2.Maintain customer relations -Resolving and responding to customer queries, complaints, comments and suggestions -Providing advice to callers about OpenView related issues -Promotion of the e and Open View brand names and loyalty to the channel through excellent service delivery Requirements A relevant school leaving certificate A minimum of 1 years' experience in a Customer Service / Sales / Consumer Electronics (TV, Radio or Sound System) environment
Feb 25, 2020
Contract
Introduction Openview is South Africa's first free-to-air satellite TV service. Already in 1.9 million homes nationwide and currently with over 16 TV and radio channels (with some channels in HD), you get non-stop entertainment for the whole family.Enjoy local and international shows, including - blockbuster movies, drama, series, kids' entertainment, reality, sports & news, Bollywood, as well as Turkish and Indian telenovelas dubbed in English and Afrikaans. Plus, you get to keep your favourite SABC channels and e.tv. With 100% coverage, you can get crystal-clear picture quality wherever you are in South Africa and a whole lot more premium entertainment, Free Forever! Our OpenView contact centre is relocating to Johannesburg. Specification The incumbent would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service. Reporting to the Retail Executive: Platco. The key performance areas include but are not limited to: 1.Correspondence -Receiving incoming viewer calls and achieving an average call quality of at least 80%. -Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems. -Logging all viewer information on our Customer Relationship Management Software and achieving a logging quality of at least 90%. -Achieving a response quality of at least 80% on written platforms. 2.Maintain customer relations -Resolving and responding to customer queries, complaints, comments and suggestions -Providing advice to callers about OpenView related issues -Promotion of the e and Open View brand names and loyalty to the channel through excellent service delivery Requirements A relevant school leaving certificate A minimum of 1 years' experience in a Customer Service / Sales / Consumer Electronics (TV, Radio or Sound System) environment
Mustek Limited
Riverhorse Valley, KwaZulu-Natal, South Africa
Introduction The Sales Executive: Will be responsible for promoting and selling Mustek's products and services to Mustek resellers. Specification Identify client markets and design a sales strategy to fit each client's requirements. Advise on forthcoming product developments and discuss special promotions. Provides customers with necessary product support and basic technical support. Build relationships with customers through regular communication via e-mail, phone and visits. Attend product training programmes and know the relevant product range. Maintain records of new customers, potential customers, deleted customers and changes in the region or sales environment to ensure cost effective coverage of the territory. Ensure attainment of monthly sales targets including YTD targets. Ensure YTD target is maintained if monthly target is not achieved. Review your own sales performance, aiming to meet or exceed targets. Drive sales of all Mustek products, by developing, identifying, and securing all relevant sales opportunities. Identify new markets/business opportunities and convert dormant customers to active customers. Maximise sales opportunities during special promotions. Use REPSLY CRM to record customer engagement Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls and emails. Work closely with team members to insure high customer satisfaction. Gather market/customer information and utilise it effectively to impact sales positively Respond to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available Ad hoc duties as required by the needs of the business Provide support as required. Requirements Matric Tertiary qualification in sales and/or marketing will be advantageous. Driver's license 2 years' experience in a sales target driven environment, within ICT would be an advantage Knowledge of ICT industry Sales and marketing principles Good understanding of entrepreneurial and commercial objectives Knowledge of sales strategies and concepts Good understanding of developing sales reports Ability to adapt and respond to change Determination to meet personal goals and objectives Deliver results and meet customer expectations Relationship building •Creative thinking and problem solving •Self-motivated •Show initiative •Ability to negotiate •Persuasive •Good decision-making skills •Excellent people skills •Good verbal and written communication skills •Good analytical skills •Good planning and organisational skills •Good research skills •Networking skills •Time management
Feb 25, 2020
Permanent
Introduction The Sales Executive: Will be responsible for promoting and selling Mustek's products and services to Mustek resellers. Specification Identify client markets and design a sales strategy to fit each client's requirements. Advise on forthcoming product developments and discuss special promotions. Provides customers with necessary product support and basic technical support. Build relationships with customers through regular communication via e-mail, phone and visits. Attend product training programmes and know the relevant product range. Maintain records of new customers, potential customers, deleted customers and changes in the region or sales environment to ensure cost effective coverage of the territory. Ensure attainment of monthly sales targets including YTD targets. Ensure YTD target is maintained if monthly target is not achieved. Review your own sales performance, aiming to meet or exceed targets. Drive sales of all Mustek products, by developing, identifying, and securing all relevant sales opportunities. Identify new markets/business opportunities and convert dormant customers to active customers. Maximise sales opportunities during special promotions. Use REPSLY CRM to record customer engagement Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls and emails. Work closely with team members to insure high customer satisfaction. Gather market/customer information and utilise it effectively to impact sales positively Respond to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available Ad hoc duties as required by the needs of the business Provide support as required. Requirements Matric Tertiary qualification in sales and/or marketing will be advantageous. Driver's license 2 years' experience in a sales target driven environment, within ICT would be an advantage Knowledge of ICT industry Sales and marketing principles Good understanding of entrepreneurial and commercial objectives Knowledge of sales strategies and concepts Good understanding of developing sales reports Ability to adapt and respond to change Determination to meet personal goals and objectives Deliver results and meet customer expectations Relationship building •Creative thinking and problem solving •Self-motivated •Show initiative •Ability to negotiate •Persuasive •Good decision-making skills •Excellent people skills •Good verbal and written communication skills •Good analytical skills •Good planning and organisational skills •Good research skills •Networking skills •Time management
Introduction Avbob has vacancies for 5 Drivers in Limpopo, KZN, Western Cape,, Eastern Cape & Free State. Specification RESPONSIBILITIES INCLUDE: Transporting of mortal remains domestically and outside of borders of SA. Transfers of mortal remains between branches. Multiple deliveries in region of operations. Keeping vehicle clean and safe and maintained it according to manufacturing standards. Loading and off-loading of vehicle. Excellent ability to deal with difficult customer related problems. Must be willing to work overtime, weekends, public holidays if needed. Prepare all paperwork and delivery notes as per defined procedures. Ensure that delivery vehicles are in good condition. Assist as and when necessary to achieve the department's objective. Adhoc duties. Requirements QUALIFICATIONS REQUIRED FOR THE POSITION: Grade 12. EXPERIENCE REQUIRED FOR THE POSITION: 3 Years driving experience. Valid motor vehicle driver's licence. Willing and able to travel extensively. SKILLS REQUIRED FOR THE POSITION: Good communication skills Accurate writing skills Interpersonal skills Team player Ability to work independently Service Oriented Good time management skills Well groomed.
Feb 25, 2020
Permanent
Introduction Avbob has vacancies for 5 Drivers in Limpopo, KZN, Western Cape,, Eastern Cape & Free State. Specification RESPONSIBILITIES INCLUDE: Transporting of mortal remains domestically and outside of borders of SA. Transfers of mortal remains between branches. Multiple deliveries in region of operations. Keeping vehicle clean and safe and maintained it according to manufacturing standards. Loading and off-loading of vehicle. Excellent ability to deal with difficult customer related problems. Must be willing to work overtime, weekends, public holidays if needed. Prepare all paperwork and delivery notes as per defined procedures. Ensure that delivery vehicles are in good condition. Assist as and when necessary to achieve the department's objective. Adhoc duties. Requirements QUALIFICATIONS REQUIRED FOR THE POSITION: Grade 12. EXPERIENCE REQUIRED FOR THE POSITION: 3 Years driving experience. Valid motor vehicle driver's licence. Willing and able to travel extensively. SKILLS REQUIRED FOR THE POSITION: Good communication skills Accurate writing skills Interpersonal skills Team player Ability to work independently Service Oriented Good time management skills Well groomed.
Transaction Capital Recoveries
Hyde Park, Gauteng, South Africa
Introduction We are looking for an individual to work with the end-user, infrastructure support and maintenance. Troubleshoot multifaceted problems in a systematic manner. Specification End-user, infrastructure support and maintenance Diagnose software and hardware problems Assist staff with computer desktop and laptop maintenance Software/Hardware Repairs Hardware maintenance Install and configure new computers and other IT equipment Repair and upgrade different types of computers (software and hardware) Physical setting up of computers and software system installation for various computer applications and programs Printer, scanner and copier repairs Identify problems and repair printers, copiers and scanners and escalate accordingly Adhoc IT related requests Assist staff with IT related problems when called upon Utilise Helpdesk system to support IT requests Carrying out other duties as may be requested by management Requirements Matric Two years IT Technician experience or exposure. A+ (this certificate is a non negotiable) N+ ( completion of this certification is negotiable) Note: Please note that due to the high volumes of applications received, we will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 3 weeks, please consider your application unsuccessful. Failure to provide us with truthful information and valid documents where requested will render your application null and void. We are an equal opportunity employer, whose aim is to promote representivity in all levels of occupational categories.
Feb 25, 2020
Permanent
Introduction We are looking for an individual to work with the end-user, infrastructure support and maintenance. Troubleshoot multifaceted problems in a systematic manner. Specification End-user, infrastructure support and maintenance Diagnose software and hardware problems Assist staff with computer desktop and laptop maintenance Software/Hardware Repairs Hardware maintenance Install and configure new computers and other IT equipment Repair and upgrade different types of computers (software and hardware) Physical setting up of computers and software system installation for various computer applications and programs Printer, scanner and copier repairs Identify problems and repair printers, copiers and scanners and escalate accordingly Adhoc IT related requests Assist staff with IT related problems when called upon Utilise Helpdesk system to support IT requests Carrying out other duties as may be requested by management Requirements Matric Two years IT Technician experience or exposure. A+ (this certificate is a non negotiable) N+ ( completion of this certification is negotiable) Note: Please note that due to the high volumes of applications received, we will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 3 weeks, please consider your application unsuccessful. Failure to provide us with truthful information and valid documents where requested will render your application null and void. We are an equal opportunity employer, whose aim is to promote representivity in all levels of occupational categories.
Introduction Suidwes is a leading agricultural company with its Central Office situated in Leeudoringstad, North West Province. We have been supplying agricultural products and services for more than 110 years to customers in the North West, Free State, Mpumalanga, Gauteng, and Western Cape provinces. Specification Analysis of samples using various chromatography instrumentation (LC-MS/MS, GC-MS/MS, GC-MS and HPLC). Interpretation and reporting of data generated. Preparation of samples received for analysis. Preparation of standards and other reagents or chemicals needed for analysis. Reporting and investigating deviant results. Method development and validation. Requirements Relevant BSc. qualification or a National Diploma in Analytical Chemistry. Computer literate in MS-Office & LIMS. 5-10 years' experience in a laboratory. Understanding the requirements of ISO 17025:2017. Adhering to Safety, Health, Environment and Quality policies and instructions. Knowledge regarding Chromatography and/or experience on HPLC, GC, GC-MS and/or LC-MS/MS techniques.
Feb 25, 2020
Permanent
Introduction Suidwes is a leading agricultural company with its Central Office situated in Leeudoringstad, North West Province. We have been supplying agricultural products and services for more than 110 years to customers in the North West, Free State, Mpumalanga, Gauteng, and Western Cape provinces. Specification Analysis of samples using various chromatography instrumentation (LC-MS/MS, GC-MS/MS, GC-MS and HPLC). Interpretation and reporting of data generated. Preparation of samples received for analysis. Preparation of standards and other reagents or chemicals needed for analysis. Reporting and investigating deviant results. Method development and validation. Requirements Relevant BSc. qualification or a National Diploma in Analytical Chemistry. Computer literate in MS-Office & LIMS. 5-10 years' experience in a laboratory. Understanding the requirements of ISO 17025:2017. Adhering to Safety, Health, Environment and Quality policies and instructions. Knowledge regarding Chromatography and/or experience on HPLC, GC, GC-MS and/or LC-MS/MS techniques.
Introduction South32 is a distinctive business with a leading presence in the global market. Our operations span multiple continents and offer an excellent platform for those seeking to fast track their career. Join our dynamic business and become part of the South32 Group. POSITION SYNOPSIS: Responsible for managing the Business Integrity function which includes fraud & theft investigations, Ethics Point system administration, Whistle-Blower case monitoring and investigations and Compliance (competition law, anti-corruption, money-laundering and sanctions) related activities. Specification CORE ACCOUNTABILITIES: Proactively identify compliance risks affecting SAEC and advise on appropriate mitigation thereof; Provides independent compliance advice to SAEC functional clients on strategic and complex commercial issues; Overall support to the Group Manager Legal & Compliance in terms of management and implementation of SAEC's compliance policy and processes and plan; Develop and perform anti-corruption risk assessments and actions to address gaps; Management of fraud & theft reporting, forensic investigations, privacy and Whistle-blowing processes; Support Group Manager Legal & Compliance in execution of accountability for SAEC's Material Legal & Compliance Risks; Support delivery of SAEC's business plan and the legal business plan, as required; Provides input into the development and execution of Analysis and Improvement activities within Legal and Compliance team; Supports the implementation of SAEC's governance requirements for their areas of accountability. Requirements REQUIREMENTS: Serious contenders will have a Degree in Forensic Audit with a minimum of 6 years relevant experience in a Business integrity, Compliance, forensic audit and Investigation environment of which 3 years at least in a Managerial position; Experience in resources, commercial and dealing with large corporate entities is essential; Experience in compliance, fraud and other complex investigations is essential;
Feb 25, 2020
Permanent
Introduction South32 is a distinctive business with a leading presence in the global market. Our operations span multiple continents and offer an excellent platform for those seeking to fast track their career. Join our dynamic business and become part of the South32 Group. POSITION SYNOPSIS: Responsible for managing the Business Integrity function which includes fraud & theft investigations, Ethics Point system administration, Whistle-Blower case monitoring and investigations and Compliance (competition law, anti-corruption, money-laundering and sanctions) related activities. Specification CORE ACCOUNTABILITIES: Proactively identify compliance risks affecting SAEC and advise on appropriate mitigation thereof; Provides independent compliance advice to SAEC functional clients on strategic and complex commercial issues; Overall support to the Group Manager Legal & Compliance in terms of management and implementation of SAEC's compliance policy and processes and plan; Develop and perform anti-corruption risk assessments and actions to address gaps; Management of fraud & theft reporting, forensic investigations, privacy and Whistle-blowing processes; Support Group Manager Legal & Compliance in execution of accountability for SAEC's Material Legal & Compliance Risks; Support delivery of SAEC's business plan and the legal business plan, as required; Provides input into the development and execution of Analysis and Improvement activities within Legal and Compliance team; Supports the implementation of SAEC's governance requirements for their areas of accountability. Requirements REQUIREMENTS: Serious contenders will have a Degree in Forensic Audit with a minimum of 6 years relevant experience in a Business integrity, Compliance, forensic audit and Investigation environment of which 3 years at least in a Managerial position; Experience in resources, commercial and dealing with large corporate entities is essential; Experience in compliance, fraud and other complex investigations is essential;
Introduction AVBOB, AFRICA'S LARGEST MUTUAL ASSUSRANCE SOCIETY PROVIDING A ONE-STOP FUNERAL INSURANCE AND BURIAL SOLUTION, HAS A VACANCY FOR: Specification RESPONSIBILITIES INCLUDE: Attend to telephonic, written and verbal enquiries from clients, branches and other departments in respect of claims against policies Investigate and initiate the claims process, according to the claims procedure by preparing documentation including electronic quotations relevant to the claim Compile cheque requisitions and write backs for processing to the finance section Handle complex enquiries from client, branches and other departments Adjusting of policy details as per level of authority Compile daily statistics of finalised claims and perform ad-hoc duties as requested by the line manager Requirements QUALIFICATION REQUIRED FOR THE POSITION: Grade 12. EXPERIENCE REQUIRED FOR THE POSITION: 2 - 3 Years experience in life insurance or dealing with death claims. SKILLS REQUIRED FOR THE POSITION: Excellent communication skills. Computer literacy. Good interpersonal skills. Client service orientated. Ability to work under pressure and still be effective. Effective planning and time management skills.
Feb 25, 2020
Permanent
Introduction AVBOB, AFRICA'S LARGEST MUTUAL ASSUSRANCE SOCIETY PROVIDING A ONE-STOP FUNERAL INSURANCE AND BURIAL SOLUTION, HAS A VACANCY FOR: Specification RESPONSIBILITIES INCLUDE: Attend to telephonic, written and verbal enquiries from clients, branches and other departments in respect of claims against policies Investigate and initiate the claims process, according to the claims procedure by preparing documentation including electronic quotations relevant to the claim Compile cheque requisitions and write backs for processing to the finance section Handle complex enquiries from client, branches and other departments Adjusting of policy details as per level of authority Compile daily statistics of finalised claims and perform ad-hoc duties as requested by the line manager Requirements QUALIFICATION REQUIRED FOR THE POSITION: Grade 12. EXPERIENCE REQUIRED FOR THE POSITION: 2 - 3 Years experience in life insurance or dealing with death claims. SKILLS REQUIRED FOR THE POSITION: Excellent communication skills. Computer literacy. Good interpersonal skills. Client service orientated. Ability to work under pressure and still be effective. Effective planning and time management skills.
Clinix Health Group
Vosloorus, Gauteng, South Africa
Introduction The Clinical Facilitator is responsible for the provision of clinical education and training support within the Nursing Discipline and for the overall skills plan of the hospital. Passing on knowledge and further development of Nursing Students. Specification Develop an annual work plan in relation to the Nursing strategy and workforce plan to meet the changing service needs including training/remedial plan, staff educational and learning needs and address gaps in line with up to date literature. Manage and provide guidance to all students performing practical duties. Participate and lead clinical audits and the formulation of action plans to address gaps including quality improvement initiatives and principles to training interventions. Maintain up to date records of all training, development and learning activities of staff and submit such reports to the Group Learning & Development manager and Group Nursing Services Manager whilst contributing towards the submission of monthly and annual workplace skills plan. Educate staff on hospital and organizational policies as applicable, in order to enhance patient care and service provision. Ensure competences of nurses through delivering of clinical soft skills and other training and skills development specific to the business requirements. Facilitates training and learning by establishing a leaning culture be developing, supporting and implementing training and in-service education programs for all nursing staff. Identifies and address continuous professional development needs. Ensure a therapeutic and safe patient environment by maintaining health and safety standards and complying with infection prevention and control policy. Requirements •Nursing degree/diploma. Current South African Nursing Council (SANC) registration. Knowledge of Scope of Practice across all Nursing disciplines essential. 1-2 years in Clinical Facilitation or Teaching / Education essential. Experience within a private hospital environment (advantageous). •Computer literacy.
Feb 25, 2020
Permanent
Introduction The Clinical Facilitator is responsible for the provision of clinical education and training support within the Nursing Discipline and for the overall skills plan of the hospital. Passing on knowledge and further development of Nursing Students. Specification Develop an annual work plan in relation to the Nursing strategy and workforce plan to meet the changing service needs including training/remedial plan, staff educational and learning needs and address gaps in line with up to date literature. Manage and provide guidance to all students performing practical duties. Participate and lead clinical audits and the formulation of action plans to address gaps including quality improvement initiatives and principles to training interventions. Maintain up to date records of all training, development and learning activities of staff and submit such reports to the Group Learning & Development manager and Group Nursing Services Manager whilst contributing towards the submission of monthly and annual workplace skills plan. Educate staff on hospital and organizational policies as applicable, in order to enhance patient care and service provision. Ensure competences of nurses through delivering of clinical soft skills and other training and skills development specific to the business requirements. Facilitates training and learning by establishing a leaning culture be developing, supporting and implementing training and in-service education programs for all nursing staff. Identifies and address continuous professional development needs. Ensure a therapeutic and safe patient environment by maintaining health and safety standards and complying with infection prevention and control policy. Requirements •Nursing degree/diploma. Current South African Nursing Council (SANC) registration. Knowledge of Scope of Practice across all Nursing disciplines essential. 1-2 years in Clinical Facilitation or Teaching / Education essential. Experience within a private hospital environment (advantageous). •Computer literacy.
Preferred Qualifications Detailed Description and Job Requirements This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Feb 25, 2020
Preferred Qualifications Detailed Description and Job Requirements This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Preferred Qualifications Detailed Description and Job Requirements This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Feb 25, 2020
Preferred Qualifications Detailed Description and Job Requirements This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Preferred Qualifications Detailed Description and Job Requirements This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Feb 25, 2020
Preferred Qualifications Detailed Description and Job Requirements This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Standard Bank
Somerset West, Western Cape, South Africa
Job Details Retail & Business Banking Job Purpose To proactively source, establish and retain a portfolio of Business Banking segment clients by offering the full Workplace Banking (WPB) proposition and attending to the financial needs of the employees within the company. Key Responsibilities/Accountabilities Relationship and stakeholder management Proactively builds a well-established, ongoing, value-add, mutually beneficial bank at work service relationship with companies and their employees. Conducts a needs analysis in companies in order to develop customised Workplace Banking proposals that will meet the company's requirements (Workplace Banking has its own CVP offering - jobholder will work with CFS (Customer Financial Solutions) / Vehicle and Asset Finance (VAF) / Homeloans (HL) / Card Division / Pension Backed Lending / Standard Bank Insurance Brokers in customising solutions where required) Presents proposed Workplace Banking solutions to company executives for acceptance. Proactively proposes value-add propositions for new and existing Business Banking client base. Employs the use of client value chain analysis to understand customer needs and deploy banking solutions to meet those needs. Serves as a single point of contact between the customer and Standard Bank in order to negotiate a mutually beneficial Service Level Agreement (in terms of induction days as well as regular Bank days, how queries and complaints received from the client's employee will be dealt etc.) Develops and implements a client-calling schedule to visit all clients in the province in order to develop and maintain a good understanding of the customer's employee base. Provides an onsite support service on products and services, by identifying problems and resolving queries, for example unapproved credit applications. Investigates suitable solutions for the company and employee once problems have been identified. Jobholder is accountable for the resolution of all customer queries and complaints, by creating a sustainable support structure in the Province. The support structure will assist with customer queries and complaints to ensure timeous resolution. Ensures weekly feedback to all relevant stakeholders (Business Banking Segment, Provincial Head and Senior Manager Workplace Banking) on new and existing clients with regards to the value proposition, customer compliments, complaints etc. Establishes alliances and business partnerships with Provincial stakeholders to leverage new business growth strategies (e.g. Business Centre Heads; Regional Managers; Account Executives; Private Market suite heads and Private Bankers) in order to leverage cross-selling and new business opportunities in the provinces. Tracks penetration level within specific companies with regards to the number of employees banking with SBSA. Establishes and maintains relationships with Business Banking, Public Sector, PSSM (Provincial Sales and Service Managers) and Workplace Banking Consultants and Consultant, Proactive Sales in order to drive the WPB sales targets. Provides onsite support during induction, bank and recruitment days in order to open accounts on demand. Ensuring positive customer experience Provide input in conjunction with the Customer Experience Enablement team (Customer Channels), and CFS, into a service model for existing Workplace Banking, as well as new Workplace Banking customers. Determines likely requirements on bank days based on employee / segment demographics, for example when staging bank days at companies, arranges for the attendance of a Private Banker. Ensures customers are serviced as stipulated by the CFS for Workplace Banking (for Inclusive, Middle and Prestige segments.) Creates a sustainable support structure in the Province (i.e. with the Consultants, Proactive Sales) to deal with customer queries and complaints to ensure all queries are resolved timeously. Ensures WPB processes are in support of a consistent and excellent customer experience by constant engagement with the company and its employees. As new needs and requirements arise the jobholder will be responsible to provide a suitable solution. Revenue (Sales) growth within Workplace Banking Analyses and identifies growing industries that have the relevant personal segment target market with the intent to on board new business. Makes suggestions and recommendations, and influences the formulation of a compelling and competitive Workplace Banking Customer Financial Solution, which addresses the needs of customers and industry, in order to pro-actively acquire quality bulk sales. Manages the implementation of the Workplace Banking sales strategy and plans aligned to the Workplace Banking CFS. Source, analyse and prepare proposals to customise solutions for Senior Manager, Workplace Banking (Deal Maker) to present at the Customer Solutions Forum for positioning and approval. Identifies potential sales opportunities within allocated province, per industry, for both SBSA and non-SBSA companies. Ensures detailed insights and analytics are provided on both internal and external potential markets in order to target the right customers. Influences Business Banking, and Public Sector to support the Workplace Banking propositions and increase sales opportunities within their portfolios. Ensures collaborative efforts by Workplace Banking, VAF Car Schemes and Pension-Backed Lending teams to leverage from one another's company relationships to maximise sales. Executes the national Workplace Banking incentives and campaigns initiatives for a respective province. Attends Provincial Business Chambers JHCCI (Johannesburg Chambers of Commerce) to obtain insights as well as sell the value proposition by presenting on banking opportunities at these events. Ensures financial solutions are suitable for a company's employees by thinking “out of the box” and proposing customisation of the banks products by challenging the business rules in the correct forums. Proactively identifies and follows-up on new business in order to increase market share. Workplace banking tools, systems and processes Execute the Workplace Banking sales capability, plans and tactics in order to ensure the successful implementation of the Workplace Banking CFS. Works with Marketing to ensure effective marketing tools are designed and developed to enable and equip the Workplace Banking teams to effectively market the bank's products within the various companies where the Workplace Banking solutions are offered. Provides input to the Retail Markets teams to develop efficient lead generation and sales fulfilment processes on sales opportunities created via the Workplace Banking proposition. Provides input into Workplace Banking future system requirements to ensure that they are catered for within the Core Markets Transform programme. Drives effective usage of the current Workplace Banking lead portal tool. Provides input to possible future offerings based on information received from the target market. Enablement of the Workplace Banking CFS implementation Provide input to target setting based on local knowledge of companies. Execute sales and service leads (targeted companies) through the Workplace Banking proposition. Develops tactical plans to optimize sales performance and profitability through Workplace Banking initiatives. Together with the segment teams in Personal and Business Banking (e.g., Public Sector), Marketing and Retail Markets, helps drive Workplace Banking sales campaigns across channels within the province. Conducts competitor analysis to ensure Standard Bank is able to present strategies and plans to counteract competitors' Workplace Banking strategies. Reviews existing sales processes and recommends appropriate changes in order to significantly improve delivery and effectiveness of Workplace Banking. Provides input into the development of skills and training interventions for sales staff within the needs of the various channels. Hosts “Standard Bank” days with the applicable marketing material, and negotiate with relevant teams in the local structures to assist with induction days. Preferred Qualification and Experience Qualification Matric Relevant business related tertiary qualification Experience 3-4 Years Personal and Business Banking At least 5 years in Standard Bank, preferably a Channel Environment Branch Markets/Channel experience is an advantage Experience in Relationship Banking would be an advantage Knowledge/Technical Skills/Expertise Technical Skills Communication Skills Ability to express ideas by means of clear and effective writing, in order to support professional communication internally within the Bank and externally The ability to effectively and efficiently manage business related data in an accurate manner, through the application of various technologies The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position Knowledge and understanding of the features, benefits and pricing of the products and services on offer to business Markets customers The ability to plan financial objectives in terms of cost and/or revenue for the short, medium and long term Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures The ability to define and analyse risk identification information in a quantitative and/or qualitative way
Feb 25, 2020
Full Time
Job Details Retail & Business Banking Job Purpose To proactively source, establish and retain a portfolio of Business Banking segment clients by offering the full Workplace Banking (WPB) proposition and attending to the financial needs of the employees within the company. Key Responsibilities/Accountabilities Relationship and stakeholder management Proactively builds a well-established, ongoing, value-add, mutually beneficial bank at work service relationship with companies and their employees. Conducts a needs analysis in companies in order to develop customised Workplace Banking proposals that will meet the company's requirements (Workplace Banking has its own CVP offering - jobholder will work with CFS (Customer Financial Solutions) / Vehicle and Asset Finance (VAF) / Homeloans (HL) / Card Division / Pension Backed Lending / Standard Bank Insurance Brokers in customising solutions where required) Presents proposed Workplace Banking solutions to company executives for acceptance. Proactively proposes value-add propositions for new and existing Business Banking client base. Employs the use of client value chain analysis to understand customer needs and deploy banking solutions to meet those needs. Serves as a single point of contact between the customer and Standard Bank in order to negotiate a mutually beneficial Service Level Agreement (in terms of induction days as well as regular Bank days, how queries and complaints received from the client's employee will be dealt etc.) Develops and implements a client-calling schedule to visit all clients in the province in order to develop and maintain a good understanding of the customer's employee base. Provides an onsite support service on products and services, by identifying problems and resolving queries, for example unapproved credit applications. Investigates suitable solutions for the company and employee once problems have been identified. Jobholder is accountable for the resolution of all customer queries and complaints, by creating a sustainable support structure in the Province. The support structure will assist with customer queries and complaints to ensure timeous resolution. Ensures weekly feedback to all relevant stakeholders (Business Banking Segment, Provincial Head and Senior Manager Workplace Banking) on new and existing clients with regards to the value proposition, customer compliments, complaints etc. Establishes alliances and business partnerships with Provincial stakeholders to leverage new business growth strategies (e.g. Business Centre Heads; Regional Managers; Account Executives; Private Market suite heads and Private Bankers) in order to leverage cross-selling and new business opportunities in the provinces. Tracks penetration level within specific companies with regards to the number of employees banking with SBSA. Establishes and maintains relationships with Business Banking, Public Sector, PSSM (Provincial Sales and Service Managers) and Workplace Banking Consultants and Consultant, Proactive Sales in order to drive the WPB sales targets. Provides onsite support during induction, bank and recruitment days in order to open accounts on demand. Ensuring positive customer experience Provide input in conjunction with the Customer Experience Enablement team (Customer Channels), and CFS, into a service model for existing Workplace Banking, as well as new Workplace Banking customers. Determines likely requirements on bank days based on employee / segment demographics, for example when staging bank days at companies, arranges for the attendance of a Private Banker. Ensures customers are serviced as stipulated by the CFS for Workplace Banking (for Inclusive, Middle and Prestige segments.) Creates a sustainable support structure in the Province (i.e. with the Consultants, Proactive Sales) to deal with customer queries and complaints to ensure all queries are resolved timeously. Ensures WPB processes are in support of a consistent and excellent customer experience by constant engagement with the company and its employees. As new needs and requirements arise the jobholder will be responsible to provide a suitable solution. Revenue (Sales) growth within Workplace Banking Analyses and identifies growing industries that have the relevant personal segment target market with the intent to on board new business. Makes suggestions and recommendations, and influences the formulation of a compelling and competitive Workplace Banking Customer Financial Solution, which addresses the needs of customers and industry, in order to pro-actively acquire quality bulk sales. Manages the implementation of the Workplace Banking sales strategy and plans aligned to the Workplace Banking CFS. Source, analyse and prepare proposals to customise solutions for Senior Manager, Workplace Banking (Deal Maker) to present at the Customer Solutions Forum for positioning and approval. Identifies potential sales opportunities within allocated province, per industry, for both SBSA and non-SBSA companies. Ensures detailed insights and analytics are provided on both internal and external potential markets in order to target the right customers. Influences Business Banking, and Public Sector to support the Workplace Banking propositions and increase sales opportunities within their portfolios. Ensures collaborative efforts by Workplace Banking, VAF Car Schemes and Pension-Backed Lending teams to leverage from one another's company relationships to maximise sales. Executes the national Workplace Banking incentives and campaigns initiatives for a respective province. Attends Provincial Business Chambers JHCCI (Johannesburg Chambers of Commerce) to obtain insights as well as sell the value proposition by presenting on banking opportunities at these events. Ensures financial solutions are suitable for a company's employees by thinking “out of the box” and proposing customisation of the banks products by challenging the business rules in the correct forums. Proactively identifies and follows-up on new business in order to increase market share. Workplace banking tools, systems and processes Execute the Workplace Banking sales capability, plans and tactics in order to ensure the successful implementation of the Workplace Banking CFS. Works with Marketing to ensure effective marketing tools are designed and developed to enable and equip the Workplace Banking teams to effectively market the bank's products within the various companies where the Workplace Banking solutions are offered. Provides input to the Retail Markets teams to develop efficient lead generation and sales fulfilment processes on sales opportunities created via the Workplace Banking proposition. Provides input into Workplace Banking future system requirements to ensure that they are catered for within the Core Markets Transform programme. Drives effective usage of the current Workplace Banking lead portal tool. Provides input to possible future offerings based on information received from the target market. Enablement of the Workplace Banking CFS implementation Provide input to target setting based on local knowledge of companies. Execute sales and service leads (targeted companies) through the Workplace Banking proposition. Develops tactical plans to optimize sales performance and profitability through Workplace Banking initiatives. Together with the segment teams in Personal and Business Banking (e.g., Public Sector), Marketing and Retail Markets, helps drive Workplace Banking sales campaigns across channels within the province. Conducts competitor analysis to ensure Standard Bank is able to present strategies and plans to counteract competitors' Workplace Banking strategies. Reviews existing sales processes and recommends appropriate changes in order to significantly improve delivery and effectiveness of Workplace Banking. Provides input into the development of skills and training interventions for sales staff within the needs of the various channels. Hosts “Standard Bank” days with the applicable marketing material, and negotiate with relevant teams in the local structures to assist with induction days. Preferred Qualification and Experience Qualification Matric Relevant business related tertiary qualification Experience 3-4 Years Personal and Business Banking At least 5 years in Standard Bank, preferably a Channel Environment Branch Markets/Channel experience is an advantage Experience in Relationship Banking would be an advantage Knowledge/Technical Skills/Expertise Technical Skills Communication Skills Ability to express ideas by means of clear and effective writing, in order to support professional communication internally within the Bank and externally The ability to effectively and efficiently manage business related data in an accurate manner, through the application of various technologies The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position Knowledge and understanding of the features, benefits and pricing of the products and services on offer to business Markets customers The ability to plan financial objectives in terms of cost and/or revenue for the short, medium and long term Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures The ability to define and analyse risk identification information in a quantitative and/or qualitative way
Overview Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager. Purpose and Objectives Job Purpose: To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. Job Objectives: To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required. To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration. To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image. To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed. To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR. To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets. To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised. To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values. Requirements Education and Experience Requirements: Essential: Grade 12 (Maths 50% and English 50%) Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants) Minimum 2 years' experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme Financial management experience (budgets, profit and loss statements, financial ratios, etc.) Job Knowledge and Skills Required: Sound understanding and application of financial management principles Strong retail/FMCG background and understanding of merchandising and promotions principles Knowledge of stock, cost, risk and compliance management procedures Knowledge of Customer service excellence Knowledge of labour legislation and IR practices Knowledge of competency based interviewing Sound managerial skills Results and target driven Planning and organising skills Problem-solving skills Strong customer orientation Good communication skills Computer literacy Strong financial acumen Essential Competencies Leading and Supervising Planning and Organising Delivering Results and Meeting Customer Expectations Entrepreneurial and Commercial Thinking Deciding and Initiating Action Working with people Analysing Coping with Pressures and Setbacks Kindly note only applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.
Feb 25, 2020
Permanent
Overview Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager. Purpose and Objectives Job Purpose: To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. Job Objectives: To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required. To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration. To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image. To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed. To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR. To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets. To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised. To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values. Requirements Education and Experience Requirements: Essential: Grade 12 (Maths 50% and English 50%) Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants) Minimum 2 years' experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme Financial management experience (budgets, profit and loss statements, financial ratios, etc.) Job Knowledge and Skills Required: Sound understanding and application of financial management principles Strong retail/FMCG background and understanding of merchandising and promotions principles Knowledge of stock, cost, risk and compliance management procedures Knowledge of Customer service excellence Knowledge of labour legislation and IR practices Knowledge of competency based interviewing Sound managerial skills Results and target driven Planning and organising skills Problem-solving skills Strong customer orientation Good communication skills Computer literacy Strong financial acumen Essential Competencies Leading and Supervising Planning and Organising Delivering Results and Meeting Customer Expectations Entrepreneurial and Commercial Thinking Deciding and Initiating Action Working with people Analysing Coping with Pressures and Setbacks Kindly note only applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.
Overview Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. Purpose and Objectives Job Purpose: To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. Job Objectives: To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values. To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. Requirements Qualifications and Experience: Essential: Grade 12 Desirable: Maths 50% and English 50% at grade 12 level Essential: Relevant Retail/Business Management qualification (External applicants) 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment Numeracy and stock management experience Skills, Abilities and Job Related Knowledge: Understanding and application of financial management principles Retail/FMCG background and understanding of merchandising and promotions principles Knowledge of stock, cost, risk and compliance management procedures Knowledge of customer service excellence Knowledge of labour legislation and IR practices Knowledge of competency based interviewing Results and target driven Sound managerial skills Planning and organising skills Problem-solving skills Strong customer orientation Good communication skills Computer literacy Numeracy skills Competencies: Leading and Supervising Delivering Results and Meeting Customer Expectations Relating and Networking Following instructions and procedures Working with people Analysing Planning and organising Coping with Pressures and Setbacks Kindly note only applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment Equity.
Feb 25, 2020
Permanent
Overview Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. Purpose and Objectives Job Purpose: To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. Job Objectives: To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values. To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. Requirements Qualifications and Experience: Essential: Grade 12 Desirable: Maths 50% and English 50% at grade 12 level Essential: Relevant Retail/Business Management qualification (External applicants) 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment Numeracy and stock management experience Skills, Abilities and Job Related Knowledge: Understanding and application of financial management principles Retail/FMCG background and understanding of merchandising and promotions principles Knowledge of stock, cost, risk and compliance management procedures Knowledge of customer service excellence Knowledge of labour legislation and IR practices Knowledge of competency based interviewing Results and target driven Sound managerial skills Planning and organising skills Problem-solving skills Strong customer orientation Good communication skills Computer literacy Numeracy skills Competencies: Leading and Supervising Delivering Results and Meeting Customer Expectations Relating and Networking Following instructions and procedures Working with people Analysing Planning and organising Coping with Pressures and Setbacks Kindly note only applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment Equity.
