Introduction MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. We are seeking to recruit a Telesales Agent within our Engine Room Department. Specification Job-specifications The Telesales Representative is the middleman between the company and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers' needs are fulfilled. Sell a range of insurance related products Ensure a needs analysis is done, to understand the customer need (fit for purpose solution) Achieve and exceed sales targets Provide accurate, suitable and objective information and advice to the customer, which allows them to make an informed purchase decision Ensure quality standards are adhered to and maintained Maintain and enhance the company's reputation through quality sales and correspondence Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity Ensure that all TCF and compliance obligations are met. Capitalize on up-sell and cross sell opportunities Keep up to date with product changes and market trends Requirements Requirements Matric and RE qualification Fluency in Afrikaans would be advantageous for one of the positions. Minimum 12 months sales experience Must have Insurance background
Sep 20, 2019
Permanent
Introduction MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. We are seeking to recruit a Telesales Agent within our Engine Room Department. Specification Job-specifications The Telesales Representative is the middleman between the company and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers' needs are fulfilled. Sell a range of insurance related products Ensure a needs analysis is done, to understand the customer need (fit for purpose solution) Achieve and exceed sales targets Provide accurate, suitable and objective information and advice to the customer, which allows them to make an informed purchase decision Ensure quality standards are adhered to and maintained Maintain and enhance the company's reputation through quality sales and correspondence Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity Ensure that all TCF and compliance obligations are met. Capitalize on up-sell and cross sell opportunities Keep up to date with product changes and market trends Requirements Requirements Matric and RE qualification Fluency in Afrikaans would be advantageous for one of the positions. Minimum 12 months sales experience Must have Insurance background
Customer Service Sales Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Descriptif du poste : Après une formation complète progressive. En tant que téléconseiller, votre rôle consistera d’assister et accompagner les clients Jumia, donner et offrir Les conseils nécessaires pour la passation de leurs commandes. Profil Recherché : Une très bonne communication en français et en Arabe. Un bon potentielcommercial. Forces de ventes à distance (par téléphone) Un bonrelationnel. Contribuer à l'évolution du chiffre d'affaire Avoir une dextérité en informatique. Etre dynamiqueet rigoureux Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Algeria Department Customer Service Job Title Customer Service Sales Agent - Jumia (Full Time) Experience de 03 mois à 12 mois minimum City Alger, Dely Brahim Country Algérie
Sep 19, 2019
Full Time
Customer Service Sales Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Descriptif du poste : Après une formation complète progressive. En tant que téléconseiller, votre rôle consistera d’assister et accompagner les clients Jumia, donner et offrir Les conseils nécessaires pour la passation de leurs commandes. Profil Recherché : Une très bonne communication en français et en Arabe. Un bon potentielcommercial. Forces de ventes à distance (par téléphone) Un bonrelationnel. Contribuer à l'évolution du chiffre d'affaire Avoir une dextérité en informatique. Etre dynamiqueet rigoureux Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Algeria Department Customer Service Job Title Customer Service Sales Agent - Jumia (Full Time) Experience de 03 mois à 12 mois minimum City Alger, Dely Brahim Country Algérie
Customer Service Sales Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Descriptif du poste : Après une formation complète progressive. En tant que téléconseiller, votre rôle consistera d’assister et accompagner les clients Jumia, donner et offrir Les conseils nécessaires pour la passation de leurs commandes. Profil Recherché : Une très bonne communication en français et en Arabe. Un bon potentielcommercial. Forces de ventes à distance (par téléphone) Un bonrelationnel. Contribuer à l'évolution du chiffre d'affaire Avoir une dextérité en informatique. Etre dynamiqueet rigoureux Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Algeria Department Customer Service Job Title Customer Service Sales Agent - Jumia (Full Time) Experience de 03 mois à 12 mois minimum City Alger, Dely Brahim Country Algérie
Sep 19, 2019
Full Time
Customer Service Sales Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Descriptif du poste : Après une formation complète progressive. En tant que téléconseiller, votre rôle consistera d’assister et accompagner les clients Jumia, donner et offrir Les conseils nécessaires pour la passation de leurs commandes. Profil Recherché : Une très bonne communication en français et en Arabe. Un bon potentielcommercial. Forces de ventes à distance (par téléphone) Un bonrelationnel. Contribuer à l'évolution du chiffre d'affaire Avoir une dextérité en informatique. Etre dynamiqueet rigoureux Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Algeria Department Customer Service Job Title Customer Service Sales Agent - Jumia (Full Time) Experience de 03 mois à 12 mois minimum City Alger, Dely Brahim Country Algérie
Talksure (Pty) Ltd
Umhlanga, KwaZulu-Natal, South Africa
Introduction Established in 2010, Talksure has fast become one of South Africa's most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa. With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus Specification Role Purpose The role is responsible for building forecasts and staffing schedules for the contact centre environment (inbound and outbound and assisting HR and Contact Centre Management in coordinating, implementing and controlling agent attendance and mobility across campaigns or customer service platforms. Responsibilities: Prepare call forecasts short-term and long-term to guide day-to-day operations management. Participate with development of long-term capacity planning (12-18 months rolling forecast). Perform updates on historical patterns of the forecast. Create staffing schedules (regular and flexible) as needed utilizing excel or a workforce management software application. Update schedules for work activity, leave, unplanned absence, training, meetings, and special events. Develop action plans to handle unexpected dialling targets, call surges and/or to reduce staff during off-peak call times. Coordinate and initiate emergency service level plans and deploy as needed. Maintain an employee database of job skills for the purpose of proper scheduling for skill-based call routing and on-call status lists. Monitor real-time service levels and daily exceptions. Execute action plans to handle unexpected call surges and/or to reduce staff during off-peak call times Track and report deviations with forecast and schedule adherence to HR and call centre management team. Report and communicate daily call centre statistics and service levels (historical and real-time) to stakeholders Requirements Education: Bachelor's degree in commerce or technical qualification in resource/workforce planning Experience: Requires minimum of 3 years call centre experience or equivalent, with a strong working knowledge of multi-purpose call centre operations and job functions. Experience with various workforce management system applications will be preferable. Experience with forecasting and scheduling for 600 + agents utilizing a workforce management application and experience or knowledge with an ACD and dialer systems Skills and Abilities: Ability to work independently and efficiently with minimal supervision in a high productivity and time sensitive environment, demonstrating excellent organizational skills and attention to detail. High level of accuracy and flexibility in work assignments, producing a high volume of work in a timely manner, never sacrificing quality of work for quantity of work. Excellent computer skills and a strong working knowledge of Microsoft applications, particularly advanced skills in MS Excel Requires independent decision-making skills and demonstration of flexibility, originality, and resourcefulness for driving creative solutions with problem solving and follow-up.
Sep 19, 2019
Permanent
Introduction Established in 2010, Talksure has fast become one of South Africa's most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa. With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus Specification Role Purpose The role is responsible for building forecasts and staffing schedules for the contact centre environment (inbound and outbound and assisting HR and Contact Centre Management in coordinating, implementing and controlling agent attendance and mobility across campaigns or customer service platforms. Responsibilities: Prepare call forecasts short-term and long-term to guide day-to-day operations management. Participate with development of long-term capacity planning (12-18 months rolling forecast). Perform updates on historical patterns of the forecast. Create staffing schedules (regular and flexible) as needed utilizing excel or a workforce management software application. Update schedules for work activity, leave, unplanned absence, training, meetings, and special events. Develop action plans to handle unexpected dialling targets, call surges and/or to reduce staff during off-peak call times. Coordinate and initiate emergency service level plans and deploy as needed. Maintain an employee database of job skills for the purpose of proper scheduling for skill-based call routing and on-call status lists. Monitor real-time service levels and daily exceptions. Execute action plans to handle unexpected call surges and/or to reduce staff during off-peak call times Track and report deviations with forecast and schedule adherence to HR and call centre management team. Report and communicate daily call centre statistics and service levels (historical and real-time) to stakeholders Requirements Education: Bachelor's degree in commerce or technical qualification in resource/workforce planning Experience: Requires minimum of 3 years call centre experience or equivalent, with a strong working knowledge of multi-purpose call centre operations and job functions. Experience with various workforce management system applications will be preferable. Experience with forecasting and scheduling for 600 + agents utilizing a workforce management application and experience or knowledge with an ACD and dialer systems Skills and Abilities: Ability to work independently and efficiently with minimal supervision in a high productivity and time sensitive environment, demonstrating excellent organizational skills and attention to detail. High level of accuracy and flexibility in work assignments, producing a high volume of work in a timely manner, never sacrificing quality of work for quantity of work. Excellent computer skills and a strong working knowledge of Microsoft applications, particularly advanced skills in MS Excel Requires independent decision-making skills and demonstration of flexibility, originality, and resourcefulness for driving creative solutions with problem solving and follow-up.
Outbound/Inbound Call Agent - Jumia (Outsourced) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Call all the new J-Force Agents ( Phone Training - Make sure they understand the concept ) Call r eactivation . Required Skills & Qualifications: University graduate, excellent in English is a must 1+ years of experience in a customer service-related role/ Tele-Marketing is preferred. Excellent written and verbal communication skills Ability to thrive in a fast-paced and sometimes high-pressure environment Willingness to work independently or as part of a team We offer: A unique experience in an international, entrepreneurial, yet structured environment An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures The opportunity to be part of a team full of talented people with the best backgrounds.
Sep 19, 2019
Full Time
Outbound/Inbound Call Agent - Jumia (Outsourced) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Call all the new J-Force Agents ( Phone Training - Make sure they understand the concept ) Call r eactivation . Required Skills & Qualifications: University graduate, excellent in English is a must 1+ years of experience in a customer service-related role/ Tele-Marketing is preferred. Excellent written and verbal communication skills Ability to thrive in a fast-paced and sometimes high-pressure environment Willingness to work independently or as part of a team We offer: A unique experience in an international, entrepreneurial, yet structured environment An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures The opportunity to be part of a team full of talented people with the best backgrounds.
Financial Operation Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey ! Main Responsabilities: Sellers’ balance management Control data qualityin Finance Module or Finance Operations systems QC board or macro. Is responsible for recording 100% of transactions occurring on a seller account (payout, collection, refund ect…) Moderate seller dispute on theirinvoices and account statement Perform/monitor payoutto seller depending on country need. Collection In charge ofcollection process correct execution by central and local stakeholders Control status ofsellers (delisted/live) in SalesForce Perform/monitorcash collection reconciliation (match collection against seller ID) Link with accounting Perform reconciliationbetween seller balance in Finance Module or macro booking files and A/R seller(customer) balance in Navision, Support write off of sellerbalance as per group policy guideline, based on finance module accountstatement and seller status on website Control revenuebooking Seller communication on financial topic: Send invoices andpayout receipt using central macro (until finance module phase 2 is released) Make sure that financial information on the invoices and email (legal entity, email text etc…) is correct Is responsible forthe content of seller communication pages related to payout, collection, andservices fees on website Is responsible forthe information content displayed on finance module. Buyer financial transactions and prepayment integration Is responsible for the monitoring of financial transactions with buyer (refund etc…) based on venture policy. Depending ofventure strategy and willingness to integrate prepayment method, is responsibleto act as local POC during integration period. In charge ofprepayment method reconciliation and monitoring. Qualification & Experience : Academic & trades qualifications: Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics from a reputable University or equivalent Proficiency in English, both writtenand verbal. Proficiency in Excel. Experience From a Business background with afirst experience in finance, accounting or audit; Or from an accounting backgroundwith a first experience in customer services, sales or operations. Personal qualities & behavioural traits Thrive for customer satisfaction(internally and externally) Solution oriented and proactiveattitude Strong analytical andproblem-solving skills Eager to work in team environmentand share knowhow - Easily adapts to new situations and changes; Autonomous and leadership driven,you are able to raise flag, propose project. Quick learner with an interest forsystems Hands-on attitude, becausee-commerce is 50% operations and processes We Offer: A unique entrepreneurial experience, yet structured environment The opportunity to become part of a highly professional and dynamic team working around theworld An unparalleled personal and professional growth is for the future generation of leaders for our future internet ventures
Sep 19, 2019
Full Time
Financial Operation Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey ! Main Responsabilities: Sellers’ balance management Control data qualityin Finance Module or Finance Operations systems QC board or macro. Is responsible for recording 100% of transactions occurring on a seller account (payout, collection, refund ect…) Moderate seller dispute on theirinvoices and account statement Perform/monitor payoutto seller depending on country need. Collection In charge ofcollection process correct execution by central and local stakeholders Control status ofsellers (delisted/live) in SalesForce Perform/monitorcash collection reconciliation (match collection against seller ID) Link with accounting Perform reconciliationbetween seller balance in Finance Module or macro booking files and A/R seller(customer) balance in Navision, Support write off of sellerbalance as per group policy guideline, based on finance module accountstatement and seller status on website Control revenuebooking Seller communication on financial topic: Send invoices andpayout receipt using central macro (until finance module phase 2 is released) Make sure that financial information on the invoices and email (legal entity, email text etc…) is correct Is responsible forthe content of seller communication pages related to payout, collection, andservices fees on website Is responsible forthe information content displayed on finance module. Buyer financial transactions and prepayment integration Is responsible for the monitoring of financial transactions with buyer (refund etc…) based on venture policy. Depending ofventure strategy and willingness to integrate prepayment method, is responsibleto act as local POC during integration period. In charge ofprepayment method reconciliation and monitoring. Qualification & Experience : Academic & trades qualifications: Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics from a reputable University or equivalent Proficiency in English, both writtenand verbal. Proficiency in Excel. Experience From a Business background with afirst experience in finance, accounting or audit; Or from an accounting backgroundwith a first experience in customer services, sales or operations. Personal qualities & behavioural traits Thrive for customer satisfaction(internally and externally) Solution oriented and proactiveattitude Strong analytical andproblem-solving skills Eager to work in team environmentand share knowhow - Easily adapts to new situations and changes; Autonomous and leadership driven,you are able to raise flag, propose project. Quick learner with an interest forsystems Hands-on attitude, becausee-commerce is 50% operations and processes We Offer: A unique entrepreneurial experience, yet structured environment The opportunity to become part of a highly professional and dynamic team working around theworld An unparalleled personal and professional growth is for the future generation of leaders for our future internet ventures
POSITION SUMMARY To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers. A DAY IN THE LIFE OF…. Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool Assign correct owners to customer request based on identified reasons Recording of customer feedback from all areas of O2C processes Capture Voice of Customer and external surveys to learn customer perception and expectation Provide basic technical solution and document requests by customer What will make you successful… 1 to 2 years of Customer service in similar market environment 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales Operational experience in logistic functions (optional) Experience working in strong team environment and able to use problem solving skills. Excellent written and oral communication skills.
Sep 18, 2019
Full Time
POSITION SUMMARY To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers. A DAY IN THE LIFE OF…. Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool Assign correct owners to customer request based on identified reasons Recording of customer feedback from all areas of O2C processes Capture Voice of Customer and external surveys to learn customer perception and expectation Provide basic technical solution and document requests by customer What will make you successful… 1 to 2 years of Customer service in similar market environment 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales Operational experience in logistic functions (optional) Experience working in strong team environment and able to use problem solving skills. Excellent written and oral communication skills.
A Guest Service Agent -F&B is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. What will I be doing? As a Guest Service Agent -F&B, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Guest Service Agent -F&B will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: Duties & KeyResponsibilities Be a reliable member of the F&B ServiceTeam and a collaborative colleague whose passion for hosting can be observedevery day. Organise the ‘work area' to be able todeliver the pre-service and service tasks effectively & efficiently, to therequired standard, and in line with our quality and service standards Constantly maintain work station cleanlinessand tidiness Actively ask for feedback and look for areasof improvement while taking orders and delivering food to guests Understand the specifications of the disheswe sell, their price, and the processes designed to present them to ourcustomer Actively upsell our products and provideadvice to guests on food recommendations and beverage pairing Be aware of planned team meetings andlearning sessions and attend as required Communicate clearly and constructivelybetween F&B service colleagues and culinary team to help deliver greatguest experiences in our F&B outlets Participate positively in pre and postservice briefs and apply learning to future service Provide constructive suggestions to the managementteam on product, menu or processes Be a role model for others in regards topassionate, friendly guest service in line with HGI brand values and behaviours. What are we looking for? A Guest Service Agent - F&B serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Committed to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in Food and Beverage department and/or industry Previous experience of cash handling Knowledge of Food Hygiene Regulations What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Sep 17, 2019
Full Time
A Guest Service Agent -F&B is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. What will I be doing? As a Guest Service Agent -F&B, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Guest Service Agent -F&B will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: Duties & KeyResponsibilities Be a reliable member of the F&B ServiceTeam and a collaborative colleague whose passion for hosting can be observedevery day. Organise the ‘work area' to be able todeliver the pre-service and service tasks effectively & efficiently, to therequired standard, and in line with our quality and service standards Constantly maintain work station cleanlinessand tidiness Actively ask for feedback and look for areasof improvement while taking orders and delivering food to guests Understand the specifications of the disheswe sell, their price, and the processes designed to present them to ourcustomer Actively upsell our products and provideadvice to guests on food recommendations and beverage pairing Be aware of planned team meetings andlearning sessions and attend as required Communicate clearly and constructivelybetween F&B service colleagues and culinary team to help deliver greatguest experiences in our F&B outlets Participate positively in pre and postservice briefs and apply learning to future service Provide constructive suggestions to the managementteam on product, menu or processes Be a role model for others in regards topassionate, friendly guest service in line with HGI brand values and behaviours. What are we looking for? A Guest Service Agent - F&B serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Committed to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in Food and Beverage department and/or industry Previous experience of cash handling Knowledge of Food Hygiene Regulations What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Garden Inn
Talksure (Pty) Ltd
Umhlanga, KwaZulu-Natal, South Africa
Introduction Established in 2010, Talksure has fast become one of South Africa's most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa. With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus Specification The key responsibility of the Business Performance Analyst will be to support the Sales, Marketing and Product leadership teams in taking key decisions to improve the performance of the business. This will be done through the collection, analysis, and recommendation and reporting of sales and marketing related data. The Business Performance Analyst will create both standardized and custom reports. In addition to this, scenario analysis, trend analysis and recommendations are required Job Responsibilities: Collect, analyze, evaluate, design, and report sales and product performance data to increase sales productivity Provide input into the sales agent commission, incentive calculation and payment process Use sales records for identification and evaluation of sales and product performance with consideration towards sales, collections, cancellations and lapses, customer satisfaction, and claims quotas Spec new reports and dashboards. Provide Sales direction regarding patterns, trends, and market analysis to drive business decisions and new product development Work with sales teams to incorporate forecasts into daily/weekly/monthly reports - trend analysis Monitor; extract and transform sales and agent performance data into dashboard report structure Calculate and manage campaign profitability in conjunction with Group Finance Initiate and drive continuous improvement of all sales performance reporting in order to better manage the business Develop Sales targets and budgets in conjunction with Sales and Product Managers Requirements Candidate Profile: Strong communication skills (written and verbal) Strong Data Analytics Insights Detail oriented with strength in high-level data analysis Advanced knowledge and use of Microsoft Excel or related modelling software is an absolute must. The use of Microsoft PowerPoint is required to present findings and recommendations Comfortable in a fast-paced, ever-changing environment Good group presentation skills and ability to convey complex information to a broad audience Strong interpersonal skills with the ability to build and maintain professional relationships Enjoys working independently as well as within a team environment Qualification and Experience Required: Bachelor's degree 5+ years of experience as an analyst or similar position Familiarity with sales reporting Expert capability in MS Excel
Sep 17, 2019
Permanent
Introduction Established in 2010, Talksure has fast become one of South Africa's most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa. With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus Specification The key responsibility of the Business Performance Analyst will be to support the Sales, Marketing and Product leadership teams in taking key decisions to improve the performance of the business. This will be done through the collection, analysis, and recommendation and reporting of sales and marketing related data. The Business Performance Analyst will create both standardized and custom reports. In addition to this, scenario analysis, trend analysis and recommendations are required Job Responsibilities: Collect, analyze, evaluate, design, and report sales and product performance data to increase sales productivity Provide input into the sales agent commission, incentive calculation and payment process Use sales records for identification and evaluation of sales and product performance with consideration towards sales, collections, cancellations and lapses, customer satisfaction, and claims quotas Spec new reports and dashboards. Provide Sales direction regarding patterns, trends, and market analysis to drive business decisions and new product development Work with sales teams to incorporate forecasts into daily/weekly/monthly reports - trend analysis Monitor; extract and transform sales and agent performance data into dashboard report structure Calculate and manage campaign profitability in conjunction with Group Finance Initiate and drive continuous improvement of all sales performance reporting in order to better manage the business Develop Sales targets and budgets in conjunction with Sales and Product Managers Requirements Candidate Profile: Strong communication skills (written and verbal) Strong Data Analytics Insights Detail oriented with strength in high-level data analysis Advanced knowledge and use of Microsoft Excel or related modelling software is an absolute must. The use of Microsoft PowerPoint is required to present findings and recommendations Comfortable in a fast-paced, ever-changing environment Good group presentation skills and ability to convey complex information to a broad audience Strong interpersonal skills with the ability to build and maintain professional relationships Enjoys working independently as well as within a team environment Qualification and Experience Required: Bachelor's degree 5+ years of experience as an analyst or similar position Familiarity with sales reporting Expert capability in MS Excel
Talksure (Pty) Ltd
Roodepoort, Gauteng, South Africa
Introduction Established in 2010, Talksure has fast become one of South Africa's most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa. With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus Specification Achieve sales targets Set and review targets on a monthly basis: Consult with VSAM's on sales strategy plan Set realistic targets monthly in accordance with sales strategy Setting or modification of sales / other KPI targets Manage achievement of sales targets on a monthly basis: Manage attainment of weekly and monthly targets of department in accordance with the business Provide staff with a suitable database to utilise and achieve sales targets Monitor individual statistics on a daily basis Identify campaign weaknesses and strengths (using KPI tracker and other feedback from agents) Take over and modify issues that may arise from campaign mismanagement or other reasons Manage the utilisation of data and leads on a monthly basis: Ensure that data and leads are effectively and efficiently utilised by VSAM'S Order new data within specified time-frames according to internal requirements Check product competitiveness (pricing and offering) Establish, build and maintain client relationships Establish, build and maintain daily relationship with stakeholders Resolve escalated queries received via e-mail or telephonic immediately or within 24 hours with the assistance of the VSAM'S Schedule daily, weekly and or monthly meetings Manage Staff Manage the overall performance and effectiveness of the department on a daily basis Succession planning Identify training / coaching needs Control the quality of service provided to clients on a daily basis: Telephone etiquette Quality of information exchanged Quality of correspondence according to internal standards Ensure that staff adhere to and meet the quality assurance standards at all times Ensure CRM system is developed and managed according to business requirements at all times Recruit, select and appoint staff according to internal procedures Conduct quarterly performance appraisals according to internal standards within 5 working days before the deadline and actions should be taken as per the agreed outcome. Ensure skills / knowledge gaps identified and are addressed on a quarterly basis Identify staff that require mentoring/coaching on a monthly basis Performance manage staff that are not performing according to their agreed KPA's Ensure at all times to act with the best interests of the client and company at heart and to act within the boundaries set by legislation and the business partners Ensure effective implementation of Performance Management by spot checking •Spot check that all team leader admin has been checked and processed •Meet with staff on an ongoing basis to: - Address their concerns - Keep motivation levels high - Promote teamwork - Provide feedback on latest changes / information Requirements Qualifications: Matric / Senior Certificate or equivalent Relevant degree / diploma RE and FAIS qualifications (advantageous) Experience: Experience as a sales manager or similar position in the telecommunications industries (at least 5 years) Proven track record of experience Skills / Competencies Sales skills Self-motivated with a strong ability to support and motivate others Advanced customer relationship skills with proven sales record Objective orientated Strong communication, negotiation, business acumen Strong planning and organizational skills Presentation skills Decision making skills Report writing skills Excellent interpersonal skills People management skills Detail oriented Time management skills Ability to formulate, set and manage goals and objectives Ability to cope with high pressure levels and manage stress effectively Product and industry knowledge PC Skills (MS Office)
Sep 16, 2019
Contract
Introduction Established in 2010, Talksure has fast become one of South Africa's most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa. With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus Specification Achieve sales targets Set and review targets on a monthly basis: Consult with VSAM's on sales strategy plan Set realistic targets monthly in accordance with sales strategy Setting or modification of sales / other KPI targets Manage achievement of sales targets on a monthly basis: Manage attainment of weekly and monthly targets of department in accordance with the business Provide staff with a suitable database to utilise and achieve sales targets Monitor individual statistics on a daily basis Identify campaign weaknesses and strengths (using KPI tracker and other feedback from agents) Take over and modify issues that may arise from campaign mismanagement or other reasons Manage the utilisation of data and leads on a monthly basis: Ensure that data and leads are effectively and efficiently utilised by VSAM'S Order new data within specified time-frames according to internal requirements Check product competitiveness (pricing and offering) Establish, build and maintain client relationships Establish, build and maintain daily relationship with stakeholders Resolve escalated queries received via e-mail or telephonic immediately or within 24 hours with the assistance of the VSAM'S Schedule daily, weekly and or monthly meetings Manage Staff Manage the overall performance and effectiveness of the department on a daily basis Succession planning Identify training / coaching needs Control the quality of service provided to clients on a daily basis: Telephone etiquette Quality of information exchanged Quality of correspondence according to internal standards Ensure that staff adhere to and meet the quality assurance standards at all times Ensure CRM system is developed and managed according to business requirements at all times Recruit, select and appoint staff according to internal procedures Conduct quarterly performance appraisals according to internal standards within 5 working days before the deadline and actions should be taken as per the agreed outcome. Ensure skills / knowledge gaps identified and are addressed on a quarterly basis Identify staff that require mentoring/coaching on a monthly basis Performance manage staff that are not performing according to their agreed KPA's Ensure at all times to act with the best interests of the client and company at heart and to act within the boundaries set by legislation and the business partners Ensure effective implementation of Performance Management by spot checking •Spot check that all team leader admin has been checked and processed •Meet with staff on an ongoing basis to: - Address their concerns - Keep motivation levels high - Promote teamwork - Provide feedback on latest changes / information Requirements Qualifications: Matric / Senior Certificate or equivalent Relevant degree / diploma RE and FAIS qualifications (advantageous) Experience: Experience as a sales manager or similar position in the telecommunications industries (at least 5 years) Proven track record of experience Skills / Competencies Sales skills Self-motivated with a strong ability to support and motivate others Advanced customer relationship skills with proven sales record Objective orientated Strong communication, negotiation, business acumen Strong planning and organizational skills Presentation skills Decision making skills Report writing skills Excellent interpersonal skills People management skills Detail oriented Time management skills Ability to formulate, set and manage goals and objectives Ability to cope with high pressure levels and manage stress effectively Product and industry knowledge PC Skills (MS Office)
Triton Express (Pty) Ltd
Johannesburg, Gauteng, South Africa
Introduction Triton Express provides express road freight distribution solutions using the latest in technology and a modern fleet of vehicles, with a reach across South Africa and into various neighbouring southern African states. The Triton Express Group has grown substantially and its current subsidiary companies include Triton Express, Triton Linehaul, Triton Supply Chain Solutions, Triton Fleet Management and Triton Academy. Our multitude of offerings allows us to cater to the complex needs of our customers without compromising on quality or efficiency. We believe that our people are the heart of our business. We aim to attract, retain and develop employees, reflecting the demographics of South Africa, with appropriate competencies and values in order to achieve a harmonious and stable workforce which is geared for growth and success Specification Preparing freight quotations, standard road freight cross border and international air freight Interacting with forwarding agents on a daily basis on quotations, delivery status updates and reconciliation of cross border documents and POD's Booking collections, arranging forwarding agent collections and track and trace Communicating with customers by ensuring cross border invoices, SADC's, Carnets, Bureau Veritas certificates are handed to collection staff and that documentation is correct Investigating and resolving queries / problems through waybill and discrepancy reports Administering discrepancy manifests in terms of collating all discrepancy reports to master records Advising customers and communicating misroutes to branches Checking scanning details, updating master record information, recording bay schedules in master report, reviewing endorsed waybills via claims and administering the claims procedure Monitoring third party agent POD's by printing daily outstanding POD's and verifying the status, marking dispatch trip sheets, resolving queries and faxing copies of the waybills to customers Furnishing exporters with proof of exports Furnishing importers with proof of imports Reconciling of GRV's for cross border retail deliveries Communicating with cross border branches on border clearances, deliveries and documentation Requirements Grade 12 minimum (Matric) Studying towards a certificate in customer care / call centre management would be beneficial 2 years general clerical experience / working experience within a call centre environment Basic understanding of Freightware or similar freight management system Excellent geographical location knowledge would be beneficial Ability to work with both mass and volumetric weightings Excellent verbal and written communication skills Computer literate - specific software applications: MS Word, Excel, MS Outlook Ability to operate general office equipment Excellent interpersonal skills Ability to handle customer queries and complaints - taking the necessary correctly action as and when required Ability to work under pressure and to meet deadlines Ability to work unsociable hours as and when required Ability to work unsupervised Ability to work as a team player Assertive Self-motivated Reliable
Sep 16, 2019
Permanent
Introduction Triton Express provides express road freight distribution solutions using the latest in technology and a modern fleet of vehicles, with a reach across South Africa and into various neighbouring southern African states. The Triton Express Group has grown substantially and its current subsidiary companies include Triton Express, Triton Linehaul, Triton Supply Chain Solutions, Triton Fleet Management and Triton Academy. Our multitude of offerings allows us to cater to the complex needs of our customers without compromising on quality or efficiency. We believe that our people are the heart of our business. We aim to attract, retain and develop employees, reflecting the demographics of South Africa, with appropriate competencies and values in order to achieve a harmonious and stable workforce which is geared for growth and success Specification Preparing freight quotations, standard road freight cross border and international air freight Interacting with forwarding agents on a daily basis on quotations, delivery status updates and reconciliation of cross border documents and POD's Booking collections, arranging forwarding agent collections and track and trace Communicating with customers by ensuring cross border invoices, SADC's, Carnets, Bureau Veritas certificates are handed to collection staff and that documentation is correct Investigating and resolving queries / problems through waybill and discrepancy reports Administering discrepancy manifests in terms of collating all discrepancy reports to master records Advising customers and communicating misroutes to branches Checking scanning details, updating master record information, recording bay schedules in master report, reviewing endorsed waybills via claims and administering the claims procedure Monitoring third party agent POD's by printing daily outstanding POD's and verifying the status, marking dispatch trip sheets, resolving queries and faxing copies of the waybills to customers Furnishing exporters with proof of exports Furnishing importers with proof of imports Reconciling of GRV's for cross border retail deliveries Communicating with cross border branches on border clearances, deliveries and documentation Requirements Grade 12 minimum (Matric) Studying towards a certificate in customer care / call centre management would be beneficial 2 years general clerical experience / working experience within a call centre environment Basic understanding of Freightware or similar freight management system Excellent geographical location knowledge would be beneficial Ability to work with both mass and volumetric weightings Excellent verbal and written communication skills Computer literate - specific software applications: MS Word, Excel, MS Outlook Ability to operate general office equipment Excellent interpersonal skills Ability to handle customer queries and complaints - taking the necessary correctly action as and when required Ability to work under pressure and to meet deadlines Ability to work unsociable hours as and when required Ability to work unsupervised Ability to work as a team player Assertive Self-motivated Reliable
Dispatch Agents - Jumia Food (Full Time) Who we are Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Responsibilities Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office. In particular, you will; Receive and dispatch orders Develop and optimize processes – work with senior management to lead innovation projects focused on developing, implementing, and executing a variety of strategic initiatives focused on scaling the business through expansion and lean operations. Ships items by examining items, destination, route, rate, delivery time; ordering carriers. Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential. Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions. Data entry and reporting. Requirements & Qualifications Bachelor Degree from an accrediated university. 3- 5 years of experience in logistics, distribution, operations management. Knowledge in Data entry and reporting Ability to adapt to fast-moving and evolving organizations. Proven ability to implement process improvement initiatives . Strong leadership and interpersonal communication skills, with the ability to manage and develop a team. We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take
Sep 16, 2019
Full Time
Dispatch Agents - Jumia Food (Full Time) Who we are Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Responsibilities Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office. In particular, you will; Receive and dispatch orders Develop and optimize processes – work with senior management to lead innovation projects focused on developing, implementing, and executing a variety of strategic initiatives focused on scaling the business through expansion and lean operations. Ships items by examining items, destination, route, rate, delivery time; ordering carriers. Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential. Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions. Data entry and reporting. Requirements & Qualifications Bachelor Degree from an accrediated university. 3- 5 years of experience in logistics, distribution, operations management. Knowledge in Data entry and reporting Ability to adapt to fast-moving and evolving organizations. Proven ability to implement process improvement initiatives . Strong leadership and interpersonal communication skills, with the ability to manage and develop a team. We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take
About Andela: Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage. About the Role: A s part of our business model, Andela’s software engineers travel for at least two weeks a year to our partners’ offices, predominantly based in the United States, with a few partners located in different parts of the world. With seven offices on two continents, we also have other Andela employees traveling between offices every week. Andela is looking to hire an experienced travel manager to support the Travel team to build a world class travel agency within Andela. This individual will be responsible for day-to-day support for Travel Management across Andela. The successful candidate will have travel management related experience, ability to prioritize workload and meet deadlines, and be comfortable working in a fast-paced environment Responsibilities Enforce a business-wide culture where Andelans understand travel processes, have a clear understanding of the policy, and travel efficiently to minimise cost of travel. Implement departmental agreed strategies and tools to automate and improve excellent customer satisfaction Organize and present statistical data to ensure a cycle of operational excellence and continuous improvement. Also ensure proper tracking and recording of all travel related expenses. Providing Andelans with seamless and best in class travel experience. Monitoring vendor service delivery to ensure it is in line with agreed SLAs and best in class service Responding quickly and proactively to travelers requests and resolving complaints Ensure all direct reports and teams have clear objectives, conduct regular check-ins and review and ensure development opportunities Contribute to the development of Andela global travel policies and guidelines as the business scales Identify opportunities for Andela to improve/optimize developer travel as well as prepare and submit monthly travel reports as required Review travel incident log on a weekly basis and prepare reports on incidents for travel leadership Source for the best and competitive rates for travel service providers (hotels, car companies, agents etc. Partnering with emergency preparedness vendors to ensure employee safety at all times. Knowledge, Skills and Experience Bachelor’s or equivalent degree Minimum of 4-5 years in the travel industry or similar industry Must be detail-oriented, analytical and organized with experience creating, analyzing and managing reports Must possess a positive attitude, strong customer service skills and a passion for excellent customer service Good time management skills with the ability to multi-task even under immense pressure Attention to detail Excellent written and oral communications skills Ability to be resourceful and proactive in dealing with issues that may arise Ability to organize, multitask, prioritize, handling last-minute complications while successfully producing results and work under pressure Strong interpersonal skills with experience or interest in working with different cultures/ global teams are a plus Diplomatic and patient. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above. Andela is home for all, come as you are.
Sep 14, 2019
Full Time
About Andela: Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage. About the Role: A s part of our business model, Andela’s software engineers travel for at least two weeks a year to our partners’ offices, predominantly based in the United States, with a few partners located in different parts of the world. With seven offices on two continents, we also have other Andela employees traveling between offices every week. Andela is looking to hire an experienced travel manager to support the Travel team to build a world class travel agency within Andela. This individual will be responsible for day-to-day support for Travel Management across Andela. The successful candidate will have travel management related experience, ability to prioritize workload and meet deadlines, and be comfortable working in a fast-paced environment Responsibilities Enforce a business-wide culture where Andelans understand travel processes, have a clear understanding of the policy, and travel efficiently to minimise cost of travel. Implement departmental agreed strategies and tools to automate and improve excellent customer satisfaction Organize and present statistical data to ensure a cycle of operational excellence and continuous improvement. Also ensure proper tracking and recording of all travel related expenses. Providing Andelans with seamless and best in class travel experience. Monitoring vendor service delivery to ensure it is in line with agreed SLAs and best in class service Responding quickly and proactively to travelers requests and resolving complaints Ensure all direct reports and teams have clear objectives, conduct regular check-ins and review and ensure development opportunities Contribute to the development of Andela global travel policies and guidelines as the business scales Identify opportunities for Andela to improve/optimize developer travel as well as prepare and submit monthly travel reports as required Review travel incident log on a weekly basis and prepare reports on incidents for travel leadership Source for the best and competitive rates for travel service providers (hotels, car companies, agents etc. Partnering with emergency preparedness vendors to ensure employee safety at all times. Knowledge, Skills and Experience Bachelor’s or equivalent degree Minimum of 4-5 years in the travel industry or similar industry Must be detail-oriented, analytical and organized with experience creating, analyzing and managing reports Must possess a positive attitude, strong customer service skills and a passion for excellent customer service Good time management skills with the ability to multi-task even under immense pressure Attention to detail Excellent written and oral communications skills Ability to be resourceful and proactive in dealing with issues that may arise Ability to organize, multitask, prioritize, handling last-minute complications while successfully producing results and work under pressure Strong interpersonal skills with experience or interest in working with different cultures/ global teams are a plus Diplomatic and patient. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above. Andela is home for all, come as you are.
Customer Service Agents - Jumia Food (Full Time) Who we are Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Responsibilities Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office. In particular, you will: Work with the team leads to execute processes focused on improving customers’ experiences and overall service received by customers; in line with the set KPIs. Escalate issues to the team lead when necessary Maintain a positive, empathetic and professional attitude toward customers at all times. Respond promptly to customer inquiries. Communicate with customers through various channels. Keep records of customer interactions, transactions, comments and complaints. Communicate and coordinating with colleagues as necessary. Provide feedback on the efficiency of the customer service process. Required Skills & Qualification s Degree holder from an accredited university with at least 2 years work experience in a customer service or general operations, logistics or project management role. Comfortable in a fast-paced, demanding and analytical start-up environment. Proven track record in sales, with a demonstrated ability to increase network expansion/volumes. Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties. Creative communicator with an ability to work across multiple communication channels with experience of influencing others to drive results Advanced skills in MS office tools (e.g. Excel, Word and PowerPoint). We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures Apply for this job Link to this job Share this job Location Nigeria Department Customer Service Job Title Customer Service Agents - Jumia Food (Full Time) City Lagos Country Nigeria
Sep 14, 2019
Full Time
Customer Service Agents - Jumia Food (Full Time) Who we are Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Responsibilities Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office. In particular, you will: Work with the team leads to execute processes focused on improving customers’ experiences and overall service received by customers; in line with the set KPIs. Escalate issues to the team lead when necessary Maintain a positive, empathetic and professional attitude toward customers at all times. Respond promptly to customer inquiries. Communicate with customers through various channels. Keep records of customer interactions, transactions, comments and complaints. Communicate and coordinating with colleagues as necessary. Provide feedback on the efficiency of the customer service process. Required Skills & Qualification s Degree holder from an accredited university with at least 2 years work experience in a customer service or general operations, logistics or project management role. Comfortable in a fast-paced, demanding and analytical start-up environment. Proven track record in sales, with a demonstrated ability to increase network expansion/volumes. Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties. Creative communicator with an ability to work across multiple communication channels with experience of influencing others to drive results Advanced skills in MS office tools (e.g. Excel, Word and PowerPoint). We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures Apply for this job Link to this job Share this job Location Nigeria Department Customer Service Job Title Customer Service Agents - Jumia Food (Full Time) City Lagos Country Nigeria
Risk Benefit Solutions (RBS)
Mbekweni, Western Cape, South Africa
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Sep 13, 2019
Permanent
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Risk Benefit Solutions (RBS)
Vredenburg, Western Cape, South Africa
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Sep 12, 2019
Permanent
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Risk Benefit Solutions (RBS)
Bellville, Western Cape, South Africa
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Sep 12, 2019
Permanent
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Risk Benefit Solutions (RBS)
Saldanha, Western Cape, South Africa
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Sep 12, 2019
Permanent
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Risk Benefit Solutions (RBS)
Bellville, Western Cape, South Africa
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Sep 12, 2019
Permanent
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Risk Benefit Solutions (RBS)
Mfuleni, Western Cape, South Africa
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
Sep 12, 2019
Permanent
Introduction We have a great opportunity for Field Sales Agents to promote and sell financial services and insurance products to prospective customers. Specification Selling and seeking out new clients and generate leads of prospective clients. Leads Generation - ensure set targets are achieved Sales Generation - ensure that set targets are achieved Selling one or more types of financial services and insurance products. Build strong client relationships Requirements Matric or equivalent. Excellent verbal and written communication skills. Proficiency of language - English / Afrikaans and /or African languages. Selling skills. Interpersonal skills. Effective written and communication skills. Good negotiation skills. Self-motivated and disciplined. Customer service orientation. Target Driven. Operating in high pressured environment. 1 year sales experience. Experience in selling financial services and insurance products will be an added advantage.
