Medihelp Pretoria, Gauteng, South Africa
May 22, 2020Permanent
Introduction * PLEASE NOTE: Suitable candidates who do not meet the fit and proper requirements, will receive support from Medihelp to meet these requirements, provided that they achieve specific interim milestones. These milestones are: Successful completion of the Regulatory Examination (RE5), Class of Business training and Product specific training after six months of service in the position; and Successful completion of a two-year supervision programme. Should candidates fail to achieve the necessary milestones, their service will be terminated in terms of Medihelp's Labour Relations Policy. Specification Responsible to convert lead into deals/sales. Provide accurate Medihelp product information to all potential clients. Offer solutions/give advice based on potential client's needs. Ensure accurate completion of applications the first time. Answer inbound calls and make required outbound calls. Take ownership of all telephonic queries. Capture and maintain accurate details and statistics of all queries. Adhere to compliance principles. Requirements Grade 12. FAIS compliant certificate with a minimum value of 120 credits. Two years' applicable experience in a call centre or sales environment. *Fit and proper requirements in terms of the FAIS legislation. Knowledge of the following: Medical Schemes Act; FAIS legislation; Scheme's Rules and benefit options; and Sales and marketing principles. Computer literate in MS Office. Must possess the following skills: Good verbal and written English communication skills as well as proficiency in understanding Afrikaans spoken and written communication ; Able to function well under pressure; Able to handle conflict; Good interpersonal relations; and Customer focus.