Job Details Internal Audit: Provide an independent, objective assurance designed to add value and improve to the Bank's operations. Job Purpose The role provides support in ensuring the achievement of the Internal Audit function objectives which is to provide independent, objective assurance and consulting services that are designed to add value and improve the Bank's operations. Assist the Bank and the Group in accomplishing its objectives by bringing a systematic, disciplined approach to the evaluation and improvement of the effectiveness of risk management, control and governance processes. Key Responsibilities/Accountabilities • The Audit Manager will be charged with the responsibility of providing assurance to various stakeholders, that risks are effectively managed to an acceptable degree and the responsibility of providing professional input and support to audit teams and respective auditee's on audit issues. Complete risk assessments and contribute to the audit planning process. Carry out audits, ensuring effective planning, execution, and reporting. Track audit issues with a view to assist management in ensuring that the agreed resolution action plans are implemented timeously to mitigate risks. Responsible for the implementation and adoption (within the Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes to the extent they relate to / are applicable to the department. Key performance measures Leading and building a team of competent and engaged individuals with sufficient knowledge, skills, experience and professional certifications to meet the requirements of the function. Contribution to the successful achievement of Group Internal Audit strategic objectives. Design and implementation of a comprehensive, robust and fit for purpose audit approach and capability for the assignments on the plan. Efficiency and effectiveness - including leveraging other assurance providers to manage end-to-end assurance chain (embed combined assurance), and deployment of appropriate techniques, methods and approaches (such as data analytics) to enhance efficiency and effectiveness, etc. Reporting significant issues related to the risk management, control and governance processes of entities within the Group. This includes the reporting of emerging trends and the provision of potential improvements to those processes and information concerning the resolution of such issues. Preferred Qualification and Experience Professional Qualifications and experience Holders of a university degree preferably in Accounting, Economics or Finance and/or full professional Accounting qualification with a reputable body such as CIIA, CIMA, ACCA, CPA or CA. Possess relevant technology skills including data analytics or information systems auditing skills. Proficiency in use of data analytics tools preferably with demonstrable scripting skills. Minimum of 9 years of diversified experience in auditing including experience in a supervisory position. Relevant experience in a banking environment is essential. Knowledge/Technical Skills/Expertise • Effective leadership skills and experience in providing strategic and tactical direction and focus to a team of audit professionals. Relationships management: Establish relationships that facilitate effective engagement with senior levels of management and executives without compromising independence, objectivity and ethics in any way.
May 21, 2020
Full Time
Job Details Internal Audit: Provide an independent, objective assurance designed to add value and improve to the Bank's operations. Job Purpose The role provides support in ensuring the achievement of the Internal Audit function objectives which is to provide independent, objective assurance and consulting services that are designed to add value and improve the Bank's operations. Assist the Bank and the Group in accomplishing its objectives by bringing a systematic, disciplined approach to the evaluation and improvement of the effectiveness of risk management, control and governance processes. Key Responsibilities/Accountabilities • The Audit Manager will be charged with the responsibility of providing assurance to various stakeholders, that risks are effectively managed to an acceptable degree and the responsibility of providing professional input and support to audit teams and respective auditee's on audit issues. Complete risk assessments and contribute to the audit planning process. Carry out audits, ensuring effective planning, execution, and reporting. Track audit issues with a view to assist management in ensuring that the agreed resolution action plans are implemented timeously to mitigate risks. Responsible for the implementation and adoption (within the Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes to the extent they relate to / are applicable to the department. Key performance measures Leading and building a team of competent and engaged individuals with sufficient knowledge, skills, experience and professional certifications to meet the requirements of the function. Contribution to the successful achievement of Group Internal Audit strategic objectives. Design and implementation of a comprehensive, robust and fit for purpose audit approach and capability for the assignments on the plan. Efficiency and effectiveness - including leveraging other assurance providers to manage end-to-end assurance chain (embed combined assurance), and deployment of appropriate techniques, methods and approaches (such as data analytics) to enhance efficiency and effectiveness, etc. Reporting significant issues related to the risk management, control and governance processes of entities within the Group. This includes the reporting of emerging trends and the provision of potential improvements to those processes and information concerning the resolution of such issues. Preferred Qualification and Experience Professional Qualifications and experience Holders of a university degree preferably in Accounting, Economics or Finance and/or full professional Accounting qualification with a reputable body such as CIIA, CIMA, ACCA, CPA or CA. Possess relevant technology skills including data analytics or information systems auditing skills. Proficiency in use of data analytics tools preferably with demonstrable scripting skills. Minimum of 9 years of diversified experience in auditing including experience in a supervisory position. Relevant experience in a banking environment is essential. Knowledge/Technical Skills/Expertise • Effective leadership skills and experience in providing strategic and tactical direction and focus to a team of audit professionals. Relationships management: Establish relationships that facilitate effective engagement with senior levels of management and executives without compromising independence, objectivity and ethics in any way.
Job Details Marketing: Defining, marketing and protecting the Standard Bank brand across our business - including specialist advice and activity for specific countries and business units. Job Purpose This position is responsible for leading the planning and execution of digital marketing efforts, focusing on digital innovation and experience ; brand marketing, display, SMS, and omni-channel strategies to drive traffic, revenue and new customers with a strong focus on integrating new emerging technology and innovation. Key Responsibilities/Accountabilities Digital experience and Engagement Directs the user experience across websites, applications and other channels to develop innovative, meaningful and differentiated digital experiences Transforms media and site analytics into actionable strategies that can be implemented across the full spectrum of marketing and communication activities Collaborate with Digital Innovation and Business teams throughout product design to ensure delivery meets requirements and expectations Focus on driving digital first strategy; help to ideate, adopt, and integrate strategically aligned emerging technology throughout the company and becoming a champion of digital innovation throughout multiple touch points for our consumer. Drive an integrated omni-channel approach in creating marketing programs to drive upper funnel awareness Lead our growing display programs, optimizing programmatic display buys, identifying new segments, managing concurrent campaigns, managing creative asset delivery, timely launches, effective delivery, media buying and post-campaign reporting. Build out and maintain a full SMS strategy working with multiple departments to get buy-in ultimately growing the database with customer information and provide a great experience for our consumers Direct and coordinate Communications content for both External and Internal audiences Strategically lead the content and look and feel of all communication platforms in the country/Business Unit to ensure that they are in line with the user requirements and brand guidelines and deliver to what matters to all our target customers and segments with local nuances. Drive content development programmes where necessary to ensure content project plans are delivered and that content refreshes and updates managed appropriately. Drive content syndication and integration across and between all platforms where necessary Optimise usage of the web content management system/s that power the sites in your portfolio, working closely with IT and the vendors to ensure that all relevant features are used optimally and that relevant team members/stakeholders are trained appropriately Ensure that content management processes and workflows and governance processes are in place to ensure audit trails are in place and all compliance requirements are met. Ensure that brand equity & reputation is protected across all activities driven. Collaborate with marketing managers, business stakeholders and specialist teams to ensure the content supports and aligns with marketing and eCommerce objectives. Utilize strong analytical ability to evaluate end to end customer experience across multiple channels and customer engagement points in order to make recommendations to improve content. Collaborate with the all-Digital Marketing teams to continually research and identify opportunities to enhance the online customer engagement experience to continually optimise content on the platform/s in your portfolio. Website and Digital Marketing Properties Management Understand the Digital Presence, Digital Marketing Eco-system and strategy for Stanbic Bank Monitor and evaluate all the digital presences within the portfolio to ensure they are up-to-date and relevant and that they comply with the content, Brand and CI guidelines. Source statistics on usage for all digital presences in your portfolio and provide reports that are relevant to various stakeholders' requirements. Research and guide on latest digital trends in digital platforms and promote best practice. Manage banner bookings and the banner schedule and ensure all digital presences reflect the bookings made. Drive and/or participate in digital presence development projects ensuring that marketing play a key role in all content management Develop and embed all content management, design and Analytics processes and operating models through strong collaboration with all key stakeholders and driving change management processes where necessary Ensure that projects are delivered on time by problem solving, facilitating solutions and, where necessary, escalating significant delays to the project managers (business unit marketing manager). Identify opportunities to improve the digital presence processes, governance, documentation, templates and outputs in line with business requirements. Manage the development of digital platforms strategies, planning and execution Help implement integrated digital and social media marketing strategies (including social, mobile, email and web) for the country/Business Unit, working closely with the External Affairs and Corporate Communications Senior Manager, Marketing team, Group Digital Marketing, Social media teams and agencies to drive a consumer focussed solution. Develop and implement strategies to increase online traffic to Stanbic Bank websites and digital platforms and social media platforms aligned with business objectives. Work closely with eCommerce Marketing teams to ensure activities are aligned. Ensure effective implementation of digital marketing campaigns for the brand and products and services by providing campaign strategy, planning and measurement factoring in business goals and strategies. Develop an in-depth understanding of the digital user experience design processes and customer experience strategies ensuring that digital activities support, enhance and/or influence them where appropriate. Participate and be integral to the overall marketing and communications strategic planning for the county/Business Unit. Act as thought leader and educate the business units and marketing teams on the power of best practices and emerging opportunities in your area of specialisation. • Research and keep up to date on digital, direct and social media trends and recommend new ways in which innovations can enhance the effectiveness and performance of activities. • Partner with all parts of the business such as IT, Digital Banking, Group Interactive Marketing and Social Media teams, working in embedded and/or cross-functional teams where necessary. Manage Digital Marketing Resources. • Oversee the development and maintenance of allocated budgets that are consistent with the financial guidelines provided by the business unit and Marketing and Communications. • Demonstrate return on investment of internal communications, Public Relations, digital, direct and social media marketing activities. Preferred Qualification and Experience Degree in Digital Marketing/ Bachelor of Commerce- Digital and Social Media Marketing Diploma in Communications and Digital Marketing Minimum 7 years' experience in Digital Marketing and User Experience Design Memberships to professional bodies, is added advantage Knowledge/Technical Skills/Expertise Behavioural Competencies Exploring Possibilities Providing Insights Developing Strategies Upholding Standards Convincing People Embracing
May 20, 2020
Full Time
Job Details Marketing: Defining, marketing and protecting the Standard Bank brand across our business - including specialist advice and activity for specific countries and business units. Job Purpose This position is responsible for leading the planning and execution of digital marketing efforts, focusing on digital innovation and experience ; brand marketing, display, SMS, and omni-channel strategies to drive traffic, revenue and new customers with a strong focus on integrating new emerging technology and innovation. Key Responsibilities/Accountabilities Digital experience and Engagement Directs the user experience across websites, applications and other channels to develop innovative, meaningful and differentiated digital experiences Transforms media and site analytics into actionable strategies that can be implemented across the full spectrum of marketing and communication activities Collaborate with Digital Innovation and Business teams throughout product design to ensure delivery meets requirements and expectations Focus on driving digital first strategy; help to ideate, adopt, and integrate strategically aligned emerging technology throughout the company and becoming a champion of digital innovation throughout multiple touch points for our consumer. Drive an integrated omni-channel approach in creating marketing programs to drive upper funnel awareness Lead our growing display programs, optimizing programmatic display buys, identifying new segments, managing concurrent campaigns, managing creative asset delivery, timely launches, effective delivery, media buying and post-campaign reporting. Build out and maintain a full SMS strategy working with multiple departments to get buy-in ultimately growing the database with customer information and provide a great experience for our consumers Direct and coordinate Communications content for both External and Internal audiences Strategically lead the content and look and feel of all communication platforms in the country/Business Unit to ensure that they are in line with the user requirements and brand guidelines and deliver to what matters to all our target customers and segments with local nuances. Drive content development programmes where necessary to ensure content project plans are delivered and that content refreshes and updates managed appropriately. Drive content syndication and integration across and between all platforms where necessary Optimise usage of the web content management system/s that power the sites in your portfolio, working closely with IT and the vendors to ensure that all relevant features are used optimally and that relevant team members/stakeholders are trained appropriately Ensure that content management processes and workflows and governance processes are in place to ensure audit trails are in place and all compliance requirements are met. Ensure that brand equity & reputation is protected across all activities driven. Collaborate with marketing managers, business stakeholders and specialist teams to ensure the content supports and aligns with marketing and eCommerce objectives. Utilize strong analytical ability to evaluate end to end customer experience across multiple channels and customer engagement points in order to make recommendations to improve content. Collaborate with the all-Digital Marketing teams to continually research and identify opportunities to enhance the online customer engagement experience to continually optimise content on the platform/s in your portfolio. Website and Digital Marketing Properties Management Understand the Digital Presence, Digital Marketing Eco-system and strategy for Stanbic Bank Monitor and evaluate all the digital presences within the portfolio to ensure they are up-to-date and relevant and that they comply with the content, Brand and CI guidelines. Source statistics on usage for all digital presences in your portfolio and provide reports that are relevant to various stakeholders' requirements. Research and guide on latest digital trends in digital platforms and promote best practice. Manage banner bookings and the banner schedule and ensure all digital presences reflect the bookings made. Drive and/or participate in digital presence development projects ensuring that marketing play a key role in all content management Develop and embed all content management, design and Analytics processes and operating models through strong collaboration with all key stakeholders and driving change management processes where necessary Ensure that projects are delivered on time by problem solving, facilitating solutions and, where necessary, escalating significant delays to the project managers (business unit marketing manager). Identify opportunities to improve the digital presence processes, governance, documentation, templates and outputs in line with business requirements. Manage the development of digital platforms strategies, planning and execution Help implement integrated digital and social media marketing strategies (including social, mobile, email and web) for the country/Business Unit, working closely with the External Affairs and Corporate Communications Senior Manager, Marketing team, Group Digital Marketing, Social media teams and agencies to drive a consumer focussed solution. Develop and implement strategies to increase online traffic to Stanbic Bank websites and digital platforms and social media platforms aligned with business objectives. Work closely with eCommerce Marketing teams to ensure activities are aligned. Ensure effective implementation of digital marketing campaigns for the brand and products and services by providing campaign strategy, planning and measurement factoring in business goals and strategies. Develop an in-depth understanding of the digital user experience design processes and customer experience strategies ensuring that digital activities support, enhance and/or influence them where appropriate. Participate and be integral to the overall marketing and communications strategic planning for the county/Business Unit. Act as thought leader and educate the business units and marketing teams on the power of best practices and emerging opportunities in your area of specialisation. • Research and keep up to date on digital, direct and social media trends and recommend new ways in which innovations can enhance the effectiveness and performance of activities. • Partner with all parts of the business such as IT, Digital Banking, Group Interactive Marketing and Social Media teams, working in embedded and/or cross-functional teams where necessary. Manage Digital Marketing Resources. • Oversee the development and maintenance of allocated budgets that are consistent with the financial guidelines provided by the business unit and Marketing and Communications. • Demonstrate return on investment of internal communications, Public Relations, digital, direct and social media marketing activities. Preferred Qualification and Experience Degree in Digital Marketing/ Bachelor of Commerce- Digital and Social Media Marketing Diploma in Communications and Digital Marketing Minimum 7 years' experience in Digital Marketing and User Experience Design Memberships to professional bodies, is added advantage Knowledge/Technical Skills/Expertise Behavioural Competencies Exploring Possibilities Providing Insights Developing Strategies Upholding Standards Convincing People Embracing
Job Details Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production. Job Purpose Provide strong management and operational support to the Chief Information Officer (CIO) in the management of the Bank's Cyber and Information Technology and Security Risks. Provide oversight with the implementation of the Bank's Information Technology and Cyber security programs and enforcement of the related policies to provide assurance of compliance with Cyber security and other Information Technology and Information Risk policies and requirements as a key enabler to achieving the business objectives of the organisation in the Bank. Key Responsibilities/Accountabilities Develop and deploy the Cyber Security program and framework: Ensure implementation of the cyber and information risk management strategy in line with the Bank's strategy, frameworks and policies. Ensure that the Bank maintains a current enterprise-wide knowledge base of its users, devices, applications and their relationships, including but not limited to: Software and hardware asset inventory; Network maps (including boundaries, traffic and data flow); and Network utilization and performance data. Design cybersecurity controls with the consideration of users at all levels of the Bank, including internal (i.e. management and staff) and external users (i.e. contractors/consultants, business partners and service providers). Develop cyber related trainings and awareness programmes to improve technical proficiency of staff including executives. Ensure that regular and comprehensive cyber risk assessments are conducted. Ensure that adequate processes are in place for monitoring IT systems to detect cybersecurity events and incidents in a timely manner. Reporting to senior management and appropriate governance committees at agreed intervals on the following: Assessment of the confidentiality, integrity and availability of the information systems in the institutions. Detailed exceptions to the approved cybersecurity policies and procedures. Assessment of the effectiveness of the approved cybersecurity program. All material cybersecurity events that affected the institution during the period. Ensure timely update of the Cyber Incident Response Plans and Business Continuity Plan (BCP) based on the latest cyber threat intelligence gathered. Ensure the roles and responsibilities of managing cyber risks, including in emergency or crisis decision-making, are clearly defined, documented and communicated to relevant staff. Incorporate the utilization of scenario analysis to consider a material cyber-attack, mitigating actions, and identify potential control gaps. Ensure frequent data backups of critical IT systems (e.g. real time back up of changes made to critical data) are carried out to a separate storage location. Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to ensure that the institution can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber-crime. Optimise the risk profile in the business units: Ensure that Information Systems meet the needs of the Bank and the ICT strategy, in particular information system development strategies, comply with the overall business strategies, risk appetite and ICT risk management policies of the institution. Review all material planned changes in the business - strategy changes, product changes, segment changes, system changes and process changes - and provides a view of the potential risks that the changes may bring into the organization. Contribute and provide input to the business unit Management Committees including the New Product Committee and other relevant executive committees (as required) and critically reviews all business cases for these changes. Reviews control measures that have been designed for changes and provide guidance to process and policy owners on improvements required prior to implementation. Engage and liaise with the Bank's Financial Crime Control (GFCC) and Information Risk function as subject matter experts. Conduct reviews of Manco reports and minutes to ensure two-way completeness of key IT and Cyber risk issues. (Shared responsibilities with functional area product line managers. Reports to reflect any key risks/issues highlighted in functional area reports. Conduct analysis of business impact and contributes to the formal process of driving risk acceptance for residual risk. For items where the residual risk is too high, prepare recommendations to decline the requested change, and escalate to senior management for consideration. Ensure appropriate processes to facilitate tracking of control remediation. Efficient and Effective Delivery in business unit: Determine fit for purpose IT and Cyber Risk scenario's to drive capital anticipation in business units. Oversee development of IT risk and Cyber risk management plans with the business unit leadership in line with risk assessment results. Align monitoring activity with Internal Audit and compliance scope of reviews to ensure collaboration and to avoid duplication. Track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the IT and Cyber risks and control environment. Ensure IT and cyber risk incidents are captured on the bank's operational risk system. Reviews system reports that provide information on incidents logged. Conduct detailed analysis of recurring issues and performs root cause analysis. Manage change risks in the business units: Aid in determining high risk and/or high impact projects/programs/initiatives within the line of business. Conduct high level assessments of IT and Cyber risks throughout the life-cycle of projects/programs/initiatives to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live. Deliver value-adding risk assessments and advice to IT and cyber risk strategic and other initiatives to ensure changes to the risk profile are properly quantified and mitigated/managed within agreed risk appetite. Organisational Health: Live the IT function values: Coordinate efforts with broader team members to minimize duplication of effort, maximise efficiency and value for money. Take accountability for the overall achievement of own goals in people matters, customer experience, financial performance, risk, compliance and governance. Analyse effectiveness of cross-functional processes and systems in place in the area and identifies areas for improvement. Agree and manages services levels with stakeholders Compliance Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office. Stakeholder Engagement: Builds and maintain credible relationships with stakeholders, including Group IT, IT Security and Information Risk Management, Exco and senior management, internal and external audit, peers and Industry forums. Preferred Qualification and Experience First Degree in Information Technology or Computer Science Other qualifications, certifications or professional memberships Information security risk certification. Network risk acumen an added advantage. Risk Management qualification an added advantage. Experience in Banking operating systems, processes and controls. 5-7 years of experience in IT. At least five years of experience at middle/senior level management within Information Risk and IT security or assurance functions. Practical knowledge of risk and control frameworks and application in financial services industry. Be fully conversant in risk appetite, risk response and process improvement concepts. Knowledge/Technical Skills/Expertise Competency Label: Risk/ Reward Thinking Competency Description: The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required Technical competency 2* Competency Label: Risk Identification Competency Description: The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 3* Competency Label: Risk Response Strategy Competency Description: The ability to facilitate the creation and adoption of an appropriate risk response strategy and to assign ownership for the risk response. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 4 Competency Label: Risk Measurement Competency Description: The ability to define and analyse risk identification information in a quantitative and/or qualitative way Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 5 Competency Label: Risk Reporting Competency Description: The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 6 Competency Label: Evaluating Risk Management Effectiveness Competency Description: The ability to determine if risk management and control measures are achieving the desired results and mitigating risks at the expected level Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 7 Competency Label: Risk Acceptance Competency Description: The ability to facilitate a formal acceptance process of reviewing and accepting residual risk, depending on the outcomes of risk identification and measurement. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others
May 20, 2020
Full Time
Job Details Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production. Job Purpose Provide strong management and operational support to the Chief Information Officer (CIO) in the management of the Bank's Cyber and Information Technology and Security Risks. Provide oversight with the implementation of the Bank's Information Technology and Cyber security programs and enforcement of the related policies to provide assurance of compliance with Cyber security and other Information Technology and Information Risk policies and requirements as a key enabler to achieving the business objectives of the organisation in the Bank. Key Responsibilities/Accountabilities Develop and deploy the Cyber Security program and framework: Ensure implementation of the cyber and information risk management strategy in line with the Bank's strategy, frameworks and policies. Ensure that the Bank maintains a current enterprise-wide knowledge base of its users, devices, applications and their relationships, including but not limited to: Software and hardware asset inventory; Network maps (including boundaries, traffic and data flow); and Network utilization and performance data. Design cybersecurity controls with the consideration of users at all levels of the Bank, including internal (i.e. management and staff) and external users (i.e. contractors/consultants, business partners and service providers). Develop cyber related trainings and awareness programmes to improve technical proficiency of staff including executives. Ensure that regular and comprehensive cyber risk assessments are conducted. Ensure that adequate processes are in place for monitoring IT systems to detect cybersecurity events and incidents in a timely manner. Reporting to senior management and appropriate governance committees at agreed intervals on the following: Assessment of the confidentiality, integrity and availability of the information systems in the institutions. Detailed exceptions to the approved cybersecurity policies and procedures. Assessment of the effectiveness of the approved cybersecurity program. All material cybersecurity events that affected the institution during the period. Ensure timely update of the Cyber Incident Response Plans and Business Continuity Plan (BCP) based on the latest cyber threat intelligence gathered. Ensure the roles and responsibilities of managing cyber risks, including in emergency or crisis decision-making, are clearly defined, documented and communicated to relevant staff. Incorporate the utilization of scenario analysis to consider a material cyber-attack, mitigating actions, and identify potential control gaps. Ensure frequent data backups of critical IT systems (e.g. real time back up of changes made to critical data) are carried out to a separate storage location. Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to ensure that the institution can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber-crime. Optimise the risk profile in the business units: Ensure that Information Systems meet the needs of the Bank and the ICT strategy, in particular information system development strategies, comply with the overall business strategies, risk appetite and ICT risk management policies of the institution. Review all material planned changes in the business - strategy changes, product changes, segment changes, system changes and process changes - and provides a view of the potential risks that the changes may bring into the organization. Contribute and provide input to the business unit Management Committees including the New Product Committee and other relevant executive committees (as required) and critically reviews all business cases for these changes. Reviews control measures that have been designed for changes and provide guidance to process and policy owners on improvements required prior to implementation. Engage and liaise with the Bank's Financial Crime Control (GFCC) and Information Risk function as subject matter experts. Conduct reviews of Manco reports and minutes to ensure two-way completeness of key IT and Cyber risk issues. (Shared responsibilities with functional area product line managers. Reports to reflect any key risks/issues highlighted in functional area reports. Conduct analysis of business impact and contributes to the formal process of driving risk acceptance for residual risk. For items where the residual risk is too high, prepare recommendations to decline the requested change, and escalate to senior management for consideration. Ensure appropriate processes to facilitate tracking of control remediation. Efficient and Effective Delivery in business unit: Determine fit for purpose IT and Cyber Risk scenario's to drive capital anticipation in business units. Oversee development of IT risk and Cyber risk management plans with the business unit leadership in line with risk assessment results. Align monitoring activity with Internal Audit and compliance scope of reviews to ensure collaboration and to avoid duplication. Track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the IT and Cyber risks and control environment. Ensure IT and cyber risk incidents are captured on the bank's operational risk system. Reviews system reports that provide information on incidents logged. Conduct detailed analysis of recurring issues and performs root cause analysis. Manage change risks in the business units: Aid in determining high risk and/or high impact projects/programs/initiatives within the line of business. Conduct high level assessments of IT and Cyber risks throughout the life-cycle of projects/programs/initiatives to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live. Deliver value-adding risk assessments and advice to IT and cyber risk strategic and other initiatives to ensure changes to the risk profile are properly quantified and mitigated/managed within agreed risk appetite. Organisational Health: Live the IT function values: Coordinate efforts with broader team members to minimize duplication of effort, maximise efficiency and value for money. Take accountability for the overall achievement of own goals in people matters, customer experience, financial performance, risk, compliance and governance. Analyse effectiveness of cross-functional processes and systems in place in the area and identifies areas for improvement. Agree and manages services levels with stakeholders Compliance Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office. Stakeholder Engagement: Builds and maintain credible relationships with stakeholders, including Group IT, IT Security and Information Risk Management, Exco and senior management, internal and external audit, peers and Industry forums. Preferred Qualification and Experience First Degree in Information Technology or Computer Science Other qualifications, certifications or professional memberships Information security risk certification. Network risk acumen an added advantage. Risk Management qualification an added advantage. Experience in Banking operating systems, processes and controls. 5-7 years of experience in IT. At least five years of experience at middle/senior level management within Information Risk and IT security or assurance functions. Practical knowledge of risk and control frameworks and application in financial services industry. Be fully conversant in risk appetite, risk response and process improvement concepts. Knowledge/Technical Skills/Expertise Competency Label: Risk/ Reward Thinking Competency Description: The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required Technical competency 2* Competency Label: Risk Identification Competency Description: The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 3* Competency Label: Risk Response Strategy Competency Description: The ability to facilitate the creation and adoption of an appropriate risk response strategy and to assign ownership for the risk response. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 4 Competency Label: Risk Measurement Competency Description: The ability to define and analyse risk identification information in a quantitative and/or qualitative way Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 5 Competency Label: Risk Reporting Competency Description: The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 6 Competency Label: Evaluating Risk Management Effectiveness Competency Description: The ability to determine if risk management and control measures are achieving the desired results and mitigating risks at the expected level Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Technical competency 7 Competency Label: Risk Acceptance Competency Description: The ability to facilitate a formal acceptance process of reviewing and accepting residual risk, depending on the outcomes of risk identification and measurement. Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others
Job Details Client Experience & Shared Services: A range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible. Job Purpose Facilities Management: Provide business support to the Senior Manager Real Estate Services and Security Services in the management of the bank's build projects to ensure alignment to and the achievement of the Bank's overall strategy. Key Responsibilities/Accountabilities Strategic Execution Understanding the overall Bank Strategy and how Real Estate Project Management fits into the overall Bank's strategy. Provide strategic input to the RES Project Management functions through researching and implementing the best practices to meet the customers' needs. Provide strategic and operational management input, feedback, solutions and innovation from a RES Projects perspective Implements continuous improvement initiatives in coordination with the Senior Manager Real Estate and Security Services with a view to ensuring efficient and effective functioning and high level of service within the RES function. Provide technical quantity surveying input into all Bank RES projects. Operational Performance: Liaise with Business Units on a regular basis on RES matters that include Space Planning and Brand image to deliver the required standards on the “look and feel” across all Real Estate; keeping abreast of property acquisitions, disposals, etc Design, cost, implement and manage projects across all phases of the project life-cycle; translate user requirements into practical property solutions and manage projects in terms of quality, timing and cost. Conduct and/or provide independent validation to determine accuracy and reasonableness of costs billed by contractors and/or advised by third party quantity surveyors. Research and update their knowledge and business intelligence on the latest thinking, trends, best practices, international standards, tools and technologies in the construction project management domain Drive a focus on the quality and continuous improvement of the RES function through the on-going guidance of the teams and the on-going review and improvement of policies, services, processes and behaviors Cost Management Ensures that throughput is maximised by implementing principles of Lean manufacturing, Six Sigma and strategic sourcing principles Ensure for each project there is a signed off business case with the scope of what project intends to deliver as a product. Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary for all ongoing projects. Manage and control drive the generation of ideas that influence the reduction of project costs. Customer, Business Partner & Stakeholder Relationship Management Ensure that the project team (including the outsourced third-party team members) is effective and efficient in delivering practical, timeous and cost-effective services that meet business needs and enable improved business performance Builds sustainable relationships and partnerships with all relevant stakeholders on a regular basis, in order to secure the necessary relationships and benefits. Investigates complaints and satisfaction levels with the RES projects offerings through continuous interaction to ensure high service levels by the team. Ensure that the impacts of RES projects related changes are communicated effectively to all stakeholders and the associated risks are mitigated in a timeous and holistic manner Optimise Risk Profile in Business Unit Champion a high level of risk awareness in the unit aimed at upholding a high, risk culture amongst project team members that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines Inculcate a culture of “Get it Right First time” - zero errors and no customer complaints Ensure the operational risk framework, standards and other risk principles are adopted by the project team members i.e. Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), Business Continuity Management (BCM), Information Risk, IT Risk and Risk Assurance Identify major risks affecting the project management team members and take necessary steps to measure, monitor and control accordingly noting to implement appropriate remedial action Ensure compliance with approved limits and levels of authority Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence Review and evaluate internal controls and propose appropriate recommendations for any changes and/or enhancements to the existing control framework Ensure agreed remedial actions adequately address internal control deficiencies and thereafter ensure regular follow up to ascertain execution and effectivenessMonitoring and Control Identifies and assesses the risks facing RES projects thereby providing effective loss and risk management to mitigate related operational risks. Liaises with business areas through continuous interactions to ensure that best practices are implemented, and a standard approach is followed Ensure that quality assurance processes are embedded, and the monitoring of quality assurance is carried out; drive a culture of innovation, operational efficiency and continuous improvement in a participative and empowering manner Ensure proactive and regular reporting of critical and exceptional RES project related information to the Senior Manager Real Estate and Security Services and required Bank Governance committees. Change Management and Continuous Improvement Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement. • Ensure value adding assessments of projects/programs/initiatives are conducted to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live. Compliance • Ensure adherence to all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office. People Management • Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent. Reporting • Provide relevant, accurate and timely reporting to senior management, governance committees and the regulator where it is applicable. • Partner with business units to oversee the optimization of business processes to increase operational efficiency • Identify, implement and evaluate projects that have a medium to high impact on customer experience Quality Management System in line with ISO Standards- ISO 9001:2015 • Ensure that the quality management system conforms to the requirements of the International and local Standards. • Ensure that processes are delivering their intended output by monitoring at every stage in the value chain. • Report on the performance of the quality management system and on opportunities for improvement. • Ensure the promotion of exceptional client experience throughout the organisation. Stakeholder Engagement • Builds and maintain credible and value adding relationships with partners, stakeholders, including management, peers, internal and external audit. • Partners with Business Heads to identify customer service expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service Preferred Qualification and Experience Degree in Building Economics/Construction Project Management 5 years post-graduation experience Be a registered quantity surveyor with the Board of Registration of Architects and Quantity Surveyors Kenya - BORAQS Prince2 Project Management Certified Practitioner Knowledge/Technical Skills/Expertise Detailed understanding of procurement, security, logistics, leasing, facilities and premises policies and practices Ability to negotiate in a complex environment Comprehensive understanding of Central Bank guidelines, RES and Physical Security including Organisational Health and Safety related regulations. Practical knowledge of how to input, access and utilize information to analyze forecast trends Working knowledge and principles of capacity management in terms of resource options, availability and costs Knowledge of cost management principles and practices Up to date business intelligence in Real Estate Contract knowledge Project and tender management Budgeting and cost management principles and processes
May 19, 2020
Full Time
Job Details Client Experience & Shared Services: A range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible. Job Purpose Facilities Management: Provide business support to the Senior Manager Real Estate Services and Security Services in the management of the bank's build projects to ensure alignment to and the achievement of the Bank's overall strategy. Key Responsibilities/Accountabilities Strategic Execution Understanding the overall Bank Strategy and how Real Estate Project Management fits into the overall Bank's strategy. Provide strategic input to the RES Project Management functions through researching and implementing the best practices to meet the customers' needs. Provide strategic and operational management input, feedback, solutions and innovation from a RES Projects perspective Implements continuous improvement initiatives in coordination with the Senior Manager Real Estate and Security Services with a view to ensuring efficient and effective functioning and high level of service within the RES function. Provide technical quantity surveying input into all Bank RES projects. Operational Performance: Liaise with Business Units on a regular basis on RES matters that include Space Planning and Brand image to deliver the required standards on the “look and feel” across all Real Estate; keeping abreast of property acquisitions, disposals, etc Design, cost, implement and manage projects across all phases of the project life-cycle; translate user requirements into practical property solutions and manage projects in terms of quality, timing and cost. Conduct and/or provide independent validation to determine accuracy and reasonableness of costs billed by contractors and/or advised by third party quantity surveyors. Research and update their knowledge and business intelligence on the latest thinking, trends, best practices, international standards, tools and technologies in the construction project management domain Drive a focus on the quality and continuous improvement of the RES function through the on-going guidance of the teams and the on-going review and improvement of policies, services, processes and behaviors Cost Management Ensures that throughput is maximised by implementing principles of Lean manufacturing, Six Sigma and strategic sourcing principles Ensure for each project there is a signed off business case with the scope of what project intends to deliver as a product. Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary for all ongoing projects. Manage and control drive the generation of ideas that influence the reduction of project costs. Customer, Business Partner & Stakeholder Relationship Management Ensure that the project team (including the outsourced third-party team members) is effective and efficient in delivering practical, timeous and cost-effective services that meet business needs and enable improved business performance Builds sustainable relationships and partnerships with all relevant stakeholders on a regular basis, in order to secure the necessary relationships and benefits. Investigates complaints and satisfaction levels with the RES projects offerings through continuous interaction to ensure high service levels by the team. Ensure that the impacts of RES projects related changes are communicated effectively to all stakeholders and the associated risks are mitigated in a timeous and holistic manner Optimise Risk Profile in Business Unit Champion a high level of risk awareness in the unit aimed at upholding a high, risk culture amongst project team members that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines Inculcate a culture of “Get it Right First time” - zero errors and no customer complaints Ensure the operational risk framework, standards and other risk principles are adopted by the project team members i.e. Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), Business Continuity Management (BCM), Information Risk, IT Risk and Risk Assurance Identify major risks affecting the project management team members and take necessary steps to measure, monitor and control accordingly noting to implement appropriate remedial action Ensure compliance with approved limits and levels of authority Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence Review and evaluate internal controls and propose appropriate recommendations for any changes and/or enhancements to the existing control framework Ensure agreed remedial actions adequately address internal control deficiencies and thereafter ensure regular follow up to ascertain execution and effectivenessMonitoring and Control Identifies and assesses the risks facing RES projects thereby providing effective loss and risk management to mitigate related operational risks. Liaises with business areas through continuous interactions to ensure that best practices are implemented, and a standard approach is followed Ensure that quality assurance processes are embedded, and the monitoring of quality assurance is carried out; drive a culture of innovation, operational efficiency and continuous improvement in a participative and empowering manner Ensure proactive and regular reporting of critical and exceptional RES project related information to the Senior Manager Real Estate and Security Services and required Bank Governance committees. Change Management and Continuous Improvement Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement. • Ensure value adding assessments of projects/programs/initiatives are conducted to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live. Compliance • Ensure adherence to all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office. People Management • Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent. Reporting • Provide relevant, accurate and timely reporting to senior management, governance committees and the regulator where it is applicable. • Partner with business units to oversee the optimization of business processes to increase operational efficiency • Identify, implement and evaluate projects that have a medium to high impact on customer experience Quality Management System in line with ISO Standards- ISO 9001:2015 • Ensure that the quality management system conforms to the requirements of the International and local Standards. • Ensure that processes are delivering their intended output by monitoring at every stage in the value chain. • Report on the performance of the quality management system and on opportunities for improvement. • Ensure the promotion of exceptional client experience throughout the organisation. Stakeholder Engagement • Builds and maintain credible and value adding relationships with partners, stakeholders, including management, peers, internal and external audit. • Partners with Business Heads to identify customer service expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service Preferred Qualification and Experience Degree in Building Economics/Construction Project Management 5 years post-graduation experience Be a registered quantity surveyor with the Board of Registration of Architects and Quantity Surveyors Kenya - BORAQS Prince2 Project Management Certified Practitioner Knowledge/Technical Skills/Expertise Detailed understanding of procurement, security, logistics, leasing, facilities and premises policies and practices Ability to negotiate in a complex environment Comprehensive understanding of Central Bank guidelines, RES and Physical Security including Organisational Health and Safety related regulations. Practical knowledge of how to input, access and utilize information to analyze forecast trends Working knowledge and principles of capacity management in terms of resource options, availability and costs Knowledge of cost management principles and practices Up to date business intelligence in Real Estate Contract knowledge Project and tender management Budgeting and cost management principles and processes
Job Details Retail & Business Banking Job Purpose To drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data. To ensure the overall profitability of the scored lending portfolio within the country. To oversee the measurement, monitoring and reporting processes and functions for scored lending. To optimise the PBB balance sheet, responsible for setting product and customer pricing, managing risk/reward trade-off, concession management and price optimization. Key Responsibilities/Accountabilities Business accountability: Impact on end result Primary - Has a controlling impact on end results Description: Drive asset growth through scored lending; Through deep data analysis, identify new revenue opportunities, revenue leakage and revenue optimisation across the portfolio. Calculate the potential value of these opportunities and where required articulate these in high level business cases to communicate and sell” the opportunities within the business. Use these insights and modelling to shape new solution development and/or execute champion-challenger models to optimise the performance of the portfolio; Work with business owners, Journey teams and other enablers (marketing etc.) to define the required solutions / changes across customer journey (recognising need, exploration, take-up, through to account management and closure). Seek to optimise Return on Equity by working with Credit to optimise risk appetite and related risk parameters. Establish product strategies (for final ratification by Head, PBB Product) appropriate risk appetites, pricing strategies, and portfolio optimisation initiatives within the laid down PBB product strategy Identifies strengths and weaknesses of the business pricing by keeping abreast of market developments and the competitor landscape. Understands and manages key product drivers that influence revenue streams and risk exposure on specific product portfolios. Identifies revenue optimisation initiatives, obtains required sign-offs and coordinates implementation. This can be done through customer insights collected by the team, engagements with segment heads and understanding of current processes and procedures and proposing improvements where necessary. Accountability for problem solving Degree of guidance received to solve problems: Generally defined - general principles with guidance from top management Description: Direction provided from high level strategy but this role has mandate to investigate the performance of solutions and problem solve how to improve such solutions. Areas of problem solving / influence would include: product features, pricing, new products required, new marketing approaches, changes to credit criteria and parameters. Degree of original thought required to solve problems: Adaptive - Requires analysis, interpretation and significant judgement Description or examples: Significant analysis required both of known metrics and the determination or investigation of un-explored data sources or connections. Accountability for planning of activities Integration of functions that are similar. Planning activities generally up to 12 months business cycle. Planning all related to business management and growth of scored lending solutions. Discretion allowed for decision making Directed - Broad practices, managerial direction Description: Jobholder will make decisions in conjunction with in-country Credit Portfolio Manager to change and manage the scored lending portfolio. This would include: Amendment of credit criteria within agreed risk parameters, changing of product features (tenure, amount, fees and pricing) changed within business parameters or proposed based and signed off if outside of agreed parameters. Grow customer Base Drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data. This role uses performance insights and customer feedback to inform the product strategy and direct the design of new solutions or changes to existing digital lending products that will meet customer demand and maximize the profitability. This would also include working closely with Credit to optimise the risk and reward trade-off decisions. Increase penetration of scored lending solutions within existing customer base and support development of solutions to acquire new customers to the bank through providing scored lending solutions. People Practices: Work with Business Intelligence (data) team to extract customer insights. Partner with the Credit Portfolio Reporting functions involved in Scored Lending. This would include the sharing of information and cooperating in modelling and investigation into risk management and growth opportunities and managing the tension between business growth and credit control. Work with Centre Business Portfolio Manager to develop the capability of portfolio management in the country. Work closely with other data related areas and teams such as Business Insights team and Data Engineers (Data Reservoir). When required, present to customer-facing staff the rationale for price changes and the introduction of new fees and services. Ensures correct implementation of pricing for all customers. Interprets customer, competitor and market segment insights and analytics in order to derive an understanding of customer needs / wants /behaviours to identify opportunities for development of new products. Product Performance & Reporting Development and ongoing use of advanced insights for the Scored Lending portfolio and solution economics; Track the performance of the different strategies within the scored lending portfolio; Together with Credit, identify and monitor key risk indicators and credit parameters. Monitor both lead and lag measures of business performance. This should include measures of profitability (including cost of capital) and portfolio quality for the scored lending portfolio; Tracks product performance and profitability (financial performance) using financial reports and product performance reports from MI team, proposes and implements decisions on which products to focus on or revamp. Contributes to product budgeting for both Net Interest Margins and Net Interest Revenues by working closely with the Finance manager, Head Products and Segment Heads. Complies with the governance of product pricing by participating in the pricing committee discussions and adhering to the pricing manual. Manages product costs through process rationalisation and building efficiencies through cheaper digital channels. Develops accurate forecasts and outlooks on pricing based on the macro economic trends, performance of the market, customer feedback, etc. Curbs income leakages by reviewing the transactions volume report from MIS, analysing it to check for leakages. Works closely with support functions such as Credit to ensure appropriate policies and limits are in place as well as determining the correct pricing. Develops effective acquisition and retention tactics to achieve profitability targets and share with the sales teams on a regular basis. Analyses market dynamics, pricing trends, market opportunities, operating and sales margins in order to develop reports, procedures and tools for pricing and price discounting. Assesses the impact of pricing changes on the bottom-line as well as on customers and shares report with Head, Products on a quarterly basis Establishes metrics for evaluating the performance of the pricing strategy and implements for use by the liabilities and products team. Validates that the metrics used are aligned with the pricing strategy and goals of PBB Product. Continuously monitors price exceptions to determine whether process or policy adjustments are needed. Monitors the financial results and performance of price strategies within the business segments in order to validate and recommend appropriate pricing strategies for each segment. Risk Management Ensures compliance with the Group Credit and Operational Risk standards. Represents Scored Lending Portfolio at the following forums for relevant decision making: Credit Risk Management Committee (regular) Pricing Committee (as required) Guides and develops country understanding for in-country participation at the NAPPC, Pricing, CRMC and ALCO committees. Develop appropriate risk management metrics, parameters, reports and dashboards with Credit as applicable to this portfolio. Financial Performance Management Accountable for the overall product profitability and ROE of scored lending portfolio. Optimize Client pricing Setting the pricing of the lending products using the ROE models to optimize client and product profitability Price Implementation: Get the pricing approved through the Pricing Committee Ensures pricing is correctly implemented on the system/IT platforms. Price Monitoring: Monitor the interest rates & fees offered to clients against the approved pricing. Review concession management process Responsible for tracking client covenants and adherence of the terms Review portfolio yields & margin report on a monthly basis Identifying and curbing any revenue leakage in the products Improve Efficiencies Assists with the resolution of operational issues and functionality problems on the different products. Identifies and resolves issues around pricing and margin management. Evaluates and summarises monthly financial reports highlighting areas of positive performance and focuses on areas of concern or weakness in order to recommend remedial action. Identifies inherent risks of the portfolio and make recommendations in risk mitigation and / or exit strategies for high risk pockets. Identifies business challenges and drive process efficiencies to improve service delivery and TAT Preferred Qualification and Experience Field of study: Finance and Accounting, Business Commerce or Economics from a recognized university Other preferred qualifications, certifications or professional memberships: Data Science qualification Years of Experience: 5-7 years Experience Description: Experience in product development and customer-focused design and the delivery of products/solutions. Experience in process re-engineering and change management. Proven track record of management of financial objectives, both value creation and cost reduction. Proven track record in business analytics and the use of data science in understanding product and customer economics. Knowledge/Technical Skills/Expertise Effective business communication Ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes. Able to act independently, provides guidance and training to others. Filtering Core Issues and Patterns Ability to identify patterns and concepts from complex information or situations resulting in more successful and impactful ideas. Portfolio Management Involves the use of deep analytical investigation into data, market information and customer feedback to identify risks and new customer opportunities. Risk/ Reward Thinking Ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes. Risk Reporting Ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Economic Capital Management Understands the capital implications of the stated risk appetite, individual risk exposures, portfolio risk exposures, and determines capital requirements on a risk adjusted basis.
May 16, 2020
Full Time
Job Details Retail & Business Banking Job Purpose To drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data. To ensure the overall profitability of the scored lending portfolio within the country. To oversee the measurement, monitoring and reporting processes and functions for scored lending. To optimise the PBB balance sheet, responsible for setting product and customer pricing, managing risk/reward trade-off, concession management and price optimization. Key Responsibilities/Accountabilities Business accountability: Impact on end result Primary - Has a controlling impact on end results Description: Drive asset growth through scored lending; Through deep data analysis, identify new revenue opportunities, revenue leakage and revenue optimisation across the portfolio. Calculate the potential value of these opportunities and where required articulate these in high level business cases to communicate and sell” the opportunities within the business. Use these insights and modelling to shape new solution development and/or execute champion-challenger models to optimise the performance of the portfolio; Work with business owners, Journey teams and other enablers (marketing etc.) to define the required solutions / changes across customer journey (recognising need, exploration, take-up, through to account management and closure). Seek to optimise Return on Equity by working with Credit to optimise risk appetite and related risk parameters. Establish product strategies (for final ratification by Head, PBB Product) appropriate risk appetites, pricing strategies, and portfolio optimisation initiatives within the laid down PBB product strategy Identifies strengths and weaknesses of the business pricing by keeping abreast of market developments and the competitor landscape. Understands and manages key product drivers that influence revenue streams and risk exposure on specific product portfolios. Identifies revenue optimisation initiatives, obtains required sign-offs and coordinates implementation. This can be done through customer insights collected by the team, engagements with segment heads and understanding of current processes and procedures and proposing improvements where necessary. Accountability for problem solving Degree of guidance received to solve problems: Generally defined - general principles with guidance from top management Description: Direction provided from high level strategy but this role has mandate to investigate the performance of solutions and problem solve how to improve such solutions. Areas of problem solving / influence would include: product features, pricing, new products required, new marketing approaches, changes to credit criteria and parameters. Degree of original thought required to solve problems: Adaptive - Requires analysis, interpretation and significant judgement Description or examples: Significant analysis required both of known metrics and the determination or investigation of un-explored data sources or connections. Accountability for planning of activities Integration of functions that are similar. Planning activities generally up to 12 months business cycle. Planning all related to business management and growth of scored lending solutions. Discretion allowed for decision making Directed - Broad practices, managerial direction Description: Jobholder will make decisions in conjunction with in-country Credit Portfolio Manager to change and manage the scored lending portfolio. This would include: Amendment of credit criteria within agreed risk parameters, changing of product features (tenure, amount, fees and pricing) changed within business parameters or proposed based and signed off if outside of agreed parameters. Grow customer Base Drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data. This role uses performance insights and customer feedback to inform the product strategy and direct the design of new solutions or changes to existing digital lending products that will meet customer demand and maximize the profitability. This would also include working closely with Credit to optimise the risk and reward trade-off decisions. Increase penetration of scored lending solutions within existing customer base and support development of solutions to acquire new customers to the bank through providing scored lending solutions. People Practices: Work with Business Intelligence (data) team to extract customer insights. Partner with the Credit Portfolio Reporting functions involved in Scored Lending. This would include the sharing of information and cooperating in modelling and investigation into risk management and growth opportunities and managing the tension between business growth and credit control. Work with Centre Business Portfolio Manager to develop the capability of portfolio management in the country. Work closely with other data related areas and teams such as Business Insights team and Data Engineers (Data Reservoir). When required, present to customer-facing staff the rationale for price changes and the introduction of new fees and services. Ensures correct implementation of pricing for all customers. Interprets customer, competitor and market segment insights and analytics in order to derive an understanding of customer needs / wants /behaviours to identify opportunities for development of new products. Product Performance & Reporting Development and ongoing use of advanced insights for the Scored Lending portfolio and solution economics; Track the performance of the different strategies within the scored lending portfolio; Together with Credit, identify and monitor key risk indicators and credit parameters. Monitor both lead and lag measures of business performance. This should include measures of profitability (including cost of capital) and portfolio quality for the scored lending portfolio; Tracks product performance and profitability (financial performance) using financial reports and product performance reports from MI team, proposes and implements decisions on which products to focus on or revamp. Contributes to product budgeting for both Net Interest Margins and Net Interest Revenues by working closely with the Finance manager, Head Products and Segment Heads. Complies with the governance of product pricing by participating in the pricing committee discussions and adhering to the pricing manual. Manages product costs through process rationalisation and building efficiencies through cheaper digital channels. Develops accurate forecasts and outlooks on pricing based on the macro economic trends, performance of the market, customer feedback, etc. Curbs income leakages by reviewing the transactions volume report from MIS, analysing it to check for leakages. Works closely with support functions such as Credit to ensure appropriate policies and limits are in place as well as determining the correct pricing. Develops effective acquisition and retention tactics to achieve profitability targets and share with the sales teams on a regular basis. Analyses market dynamics, pricing trends, market opportunities, operating and sales margins in order to develop reports, procedures and tools for pricing and price discounting. Assesses the impact of pricing changes on the bottom-line as well as on customers and shares report with Head, Products on a quarterly basis Establishes metrics for evaluating the performance of the pricing strategy and implements for use by the liabilities and products team. Validates that the metrics used are aligned with the pricing strategy and goals of PBB Product. Continuously monitors price exceptions to determine whether process or policy adjustments are needed. Monitors the financial results and performance of price strategies within the business segments in order to validate and recommend appropriate pricing strategies for each segment. Risk Management Ensures compliance with the Group Credit and Operational Risk standards. Represents Scored Lending Portfolio at the following forums for relevant decision making: Credit Risk Management Committee (regular) Pricing Committee (as required) Guides and develops country understanding for in-country participation at the NAPPC, Pricing, CRMC and ALCO committees. Develop appropriate risk management metrics, parameters, reports and dashboards with Credit as applicable to this portfolio. Financial Performance Management Accountable for the overall product profitability and ROE of scored lending portfolio. Optimize Client pricing Setting the pricing of the lending products using the ROE models to optimize client and product profitability Price Implementation: Get the pricing approved through the Pricing Committee Ensures pricing is correctly implemented on the system/IT platforms. Price Monitoring: Monitor the interest rates & fees offered to clients against the approved pricing. Review concession management process Responsible for tracking client covenants and adherence of the terms Review portfolio yields & margin report on a monthly basis Identifying and curbing any revenue leakage in the products Improve Efficiencies Assists with the resolution of operational issues and functionality problems on the different products. Identifies and resolves issues around pricing and margin management. Evaluates and summarises monthly financial reports highlighting areas of positive performance and focuses on areas of concern or weakness in order to recommend remedial action. Identifies inherent risks of the portfolio and make recommendations in risk mitigation and / or exit strategies for high risk pockets. Identifies business challenges and drive process efficiencies to improve service delivery and TAT Preferred Qualification and Experience Field of study: Finance and Accounting, Business Commerce or Economics from a recognized university Other preferred qualifications, certifications or professional memberships: Data Science qualification Years of Experience: 5-7 years Experience Description: Experience in product development and customer-focused design and the delivery of products/solutions. Experience in process re-engineering and change management. Proven track record of management of financial objectives, both value creation and cost reduction. Proven track record in business analytics and the use of data science in understanding product and customer economics. Knowledge/Technical Skills/Expertise Effective business communication Ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes. Able to act independently, provides guidance and training to others. Filtering Core Issues and Patterns Ability to identify patterns and concepts from complex information or situations resulting in more successful and impactful ideas. Portfolio Management Involves the use of deep analytical investigation into data, market information and customer feedback to identify risks and new customer opportunities. Risk/ Reward Thinking Ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes. Risk Reporting Ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Economic Capital Management Understands the capital implications of the stated risk appetite, individual risk exposures, portfolio risk exposures, and determines capital requirements on a risk adjusted basis.
Job Details Risk Management: Understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Manage the reporting obligations of the country Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) team and provide support management to the country CIB recovery portfolio team. Key Responsibilities/Accountabilities Reporting To ensure that all Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) reporting obligations are submitted in a timely manner. Circulate and submit Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) Reports to appropriate recipients. Admin Support Along with the relevant risk and business partners, assess clients/accounts in order to optimise the bank's profitability and limit exposure over the short, medium and long-term. To manage the administrative aspects for country Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) - including all aspects of obtaining balances, managing, updating and maintaining information on all relevant systems; facility and legal documentation and default data base maintenance in terms of the SLA with Credit Analytics. Follow up on risk grade changes and account closure processes. Obtain information relating to Credit Bureau searches. To develop a sound understanding of litigation and recovery matter management, in the context of the relevant Insolvency Act and Companies Act. Ensure the security values are updated on relevant reports. Interact with internal stakeholders to clarify requirements, resolve problems and set priorities. Follow-up with liquidators and attorneys if and when the need arises. To check the regulatory reports regarding liquidation and insolvency matters and meetings and to highlight portfolio names published to the BS&R team. Business oriented solutions driven approach with acceptable risk as opposed to total risk minimisation approach. Conduct and support Kenya CIB BS&R portfolio team with in-depth research on relevant accounts, using the applicable systems and tools available, applying banking, legal and credit knowledge where applicable. To ensure the collation of all East African submission sheets (CIB and PBB) and ensuring they are shared with the BS&R team by business day 7. For the Kenyan CIB sheets, prepare the submissions and ensure that they contain accurate and current information. Invite relevant stakeholders to the Global and Regional Global Watchlist and NPL Committees. Swift closing out of any audit findings. Setting up Rapid Risk Reviews, regional East Africa Watchlist and NPL Committees sessions as well as ad-hoc NPL Committee sessions. Preparation of minutes on a timely basis. Ensuring that insurance is in place for all collateral in the NPL portfolio. Ensuring that the valuation reports are current as per the collateral policy in the NPL Portfolio. Participation in the close monitoring forum and regional East Africa Watchlist and NPL Committee. Running various provision scenarios to ensure that the right decision is made on the provision adequacy. Running of the IFRS 9 NPL model to ensure that the provision held is accurate and adequate where requested by the relevant committee or internal stakeholders. Monitor and implement payments from and to accounts where necessary. Understand the requirements of the various Companies Acts and Central Bank Regulations. Awareness of the Group Reference Guide (GRG); CIB Credit Policy and BS&R Mandate. Portfolio management Provide advice to various stakeholders on credit recovery and liquidation / receivership processes. Prepare and submit liquidation claims / appoint Receivers. Attend and prepare for meetings with creditors. Brief attorneys and counsel and oversee conduct of litigation on behalf of the Bank. Report to the Watchlist and NPL Committee and implement decisions there from, as well as update the relevant schedule/s on a monthly basis. Also prepare minutes in respect of Kenyan names for the Global Committees within the required time. Document and communicate relevant decisions to all relevant internal and external stakeholders. Preparation of submission to the CIB Specific Debt Provisioning Forum, while ensuring internal, IFRS, and regulatory provisioning requirements are met. Communicate provision numbers with Finance and Business Unit Heads. Participate in industry initiatives from time to time Preferred Qualification and Experience Degree in Business Commerce or equivalent 3-4 Years in a similar role or equivalent Demonstrates a clear understanding of the role BS&R should perform within CIB and the consequent reporting requirements. Understands and manages strategic and operational risk including understanding and conforming to the relevant processes and procedures within BS&R and CIB. Transaction experience preferable Credit experience preferable. Keen interest in building a career in BS&R Knowledge/Technical Skills/Expertise Competencies required in delivering accurate and relevant results and assessing risk including attention to detail, delivery of accurate and relevant research, proactive and timely delivery of requirements, ownership of problems, understanding of impact of non-delivery and sub-standard performance Should be able to provide direction and strategic thinking where appropriate in relation to distressed and defaulted exposures. Sound business savvy and banking knowledge on the following: accounting and financial principles;general banking; corporate banking; and legal principles related to lending and collateral rights. And ability to translate and apply this knowledge to optimise positive outcomes
May 14, 2020
Full Time
Job Details Risk Management: Understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Manage the reporting obligations of the country Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) team and provide support management to the country CIB recovery portfolio team. Key Responsibilities/Accountabilities Reporting To ensure that all Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) reporting obligations are submitted in a timely manner. Circulate and submit Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) Reports to appropriate recipients. Admin Support Along with the relevant risk and business partners, assess clients/accounts in order to optimise the bank's profitability and limit exposure over the short, medium and long-term. To manage the administrative aspects for country Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) - including all aspects of obtaining balances, managing, updating and maintaining information on all relevant systems; facility and legal documentation and default data base maintenance in terms of the SLA with Credit Analytics. Follow up on risk grade changes and account closure processes. Obtain information relating to Credit Bureau searches. To develop a sound understanding of litigation and recovery matter management, in the context of the relevant Insolvency Act and Companies Act. Ensure the security values are updated on relevant reports. Interact with internal stakeholders to clarify requirements, resolve problems and set priorities. Follow-up with liquidators and attorneys if and when the need arises. To check the regulatory reports regarding liquidation and insolvency matters and meetings and to highlight portfolio names published to the BS&R team. Business oriented solutions driven approach with acceptable risk as opposed to total risk minimisation approach. Conduct and support Kenya CIB BS&R portfolio team with in-depth research on relevant accounts, using the applicable systems and tools available, applying banking, legal and credit knowledge where applicable. To ensure the collation of all East African submission sheets (CIB and PBB) and ensuring they are shared with the BS&R team by business day 7. For the Kenyan CIB sheets, prepare the submissions and ensure that they contain accurate and current information. Invite relevant stakeholders to the Global and Regional Global Watchlist and NPL Committees. Swift closing out of any audit findings. Setting up Rapid Risk Reviews, regional East Africa Watchlist and NPL Committees sessions as well as ad-hoc NPL Committee sessions. Preparation of minutes on a timely basis. Ensuring that insurance is in place for all collateral in the NPL portfolio. Ensuring that the valuation reports are current as per the collateral policy in the NPL Portfolio. Participation in the close monitoring forum and regional East Africa Watchlist and NPL Committee. Running various provision scenarios to ensure that the right decision is made on the provision adequacy. Running of the IFRS 9 NPL model to ensure that the provision held is accurate and adequate where requested by the relevant committee or internal stakeholders. Monitor and implement payments from and to accounts where necessary. Understand the requirements of the various Companies Acts and Central Bank Regulations. Awareness of the Group Reference Guide (GRG); CIB Credit Policy and BS&R Mandate. Portfolio management Provide advice to various stakeholders on credit recovery and liquidation / receivership processes. Prepare and submit liquidation claims / appoint Receivers. Attend and prepare for meetings with creditors. Brief attorneys and counsel and oversee conduct of litigation on behalf of the Bank. Report to the Watchlist and NPL Committee and implement decisions there from, as well as update the relevant schedule/s on a monthly basis. Also prepare minutes in respect of Kenyan names for the Global Committees within the required time. Document and communicate relevant decisions to all relevant internal and external stakeholders. Preparation of submission to the CIB Specific Debt Provisioning Forum, while ensuring internal, IFRS, and regulatory provisioning requirements are met. Communicate provision numbers with Finance and Business Unit Heads. Participate in industry initiatives from time to time Preferred Qualification and Experience Degree in Business Commerce or equivalent 3-4 Years in a similar role or equivalent Demonstrates a clear understanding of the role BS&R should perform within CIB and the consequent reporting requirements. Understands and manages strategic and operational risk including understanding and conforming to the relevant processes and procedures within BS&R and CIB. Transaction experience preferable Credit experience preferable. Keen interest in building a career in BS&R Knowledge/Technical Skills/Expertise Competencies required in delivering accurate and relevant results and assessing risk including attention to detail, delivery of accurate and relevant research, proactive and timely delivery of requirements, ownership of problems, understanding of impact of non-delivery and sub-standard performance Should be able to provide direction and strategic thinking where appropriate in relation to distressed and defaulted exposures. Sound business savvy and banking knowledge on the following: accounting and financial principles;general banking; corporate banking; and legal principles related to lending and collateral rights. And ability to translate and apply this knowledge to optimise positive outcomes
