48 jobs found in nairobi

Introduction Our client, a visionary and transformative leading quality player in the provision of goods and services in electronic and niche type electrical solutions, is looking for an enthusiastic Telecommunications Sales Representative Specification Identify customer segment needs and correctly identify need in individuals, corporations and traders that can be fulfilled by a range of product offering. Follow up and close Sales conversations with prospects and lead to growth in sales. Research competitive prices and feed back to admin department. Meet Sales targets by offering excellent customer care and follow ups Report back on daily client interactions and daily sales. Explain variance between sales targets and achievement and make plans to address reasons for shortfalls, including seeking help where needed. Requirements • A Diploma in Sales and Marketing/Technician Diploma in Telecoms or Electronics with a strong bias to selling will be considered. At least 2 years' experience in Sales A background in Electronics or Communications is preferred. A demonstrated interest in communications and electronics technology and its uses and comfortable, fluent and easily able to deal with technicians or engineering professionals at different levels on a day to day basis • High levels of integrity

Introduction Our Client is a Logistics company offering a wide range of Freight Logistical Solutions to companies with interests in the East Africa region. They are seeking to recruit a General Manager. Specification Coordinate, manage and monitor the running of all departments in the organization. Ensure proper reports are given, oversee general report review of the managers monthly and weekly departmental meetings Review financial statements with the Finance manager and Finance Director to check on the profitability of the organization Review analysis of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives. Oversee key projects, processes and performance Oversee to ensure customer satisfaction and retention Plan effective strategies for the financial well-being of the company. Monitor, manage and improve the efficiency of departments and facilitate coordination and communication between departments. Work closely with the HR department to ensure that policies and procedures are adhered too. Review, implement and ensure the company's sales and marketing strategies are met to spur growth in the organization Oversee the review of the company's progress, achieved goals and liaise with all management levels to assist in developing better strategic plans for operational activity. Advance one's own professional and technical knowledge by attending workshops and other educational trainings, participating in professional societies and industry networks, and reading professional and industry publications as well represent the company at trade exhibitions, events and demonstrations as advised. Any other duties as instructed by the managing director Requirements • Bachelor's Degree in Business Management or related field 5 - 10 years senior-leadership experience supervising seasoned staff Must have a good understanding of the freight and logistics industry Strong relationship builder Analytical and decisive with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals. Proven track record of successful implementation of programs and strategies Good customer service and public relations skills Result oriented and be able to execute and develop marketing strategic plans Good communication skills Must have people management skills Aura of responsibility, be energetic, have integrity and display intelligence • Proven track record is essential

MAIN JOB PURPOSE Fully responsible for stocks conformance at all ESA (East and Southern Africa) distribution centers (ensure stock norms are kept.) To maintain finished goods stock levels on consolidation warehouse as per the inventory policies individually set for storage location/SKU. To create distribution model and deployment plans for new/modified product launches/promo campaigns. To maintain and analyze tolerances for supply alerts. Manage innovations across the ESA distribution centers. Participate in costing exercise of the finished products. Ensure ICSA, ICQA and SLAs are in place with Unilever SU’s (Intercompany Sourcing Agreement/Intercompany Quality Agreement and Service Level Agreements). Responsible for optimizing overall stock holding by reviewing stock model for finished goods into the specific ESA country. Drive Business Waste improvements and supply distribution cost reductions. Generate cost savings by transport optimization. JOB SUMMARY To deliver the finished goods replenishment plan for export markets by calculating replenishment requirements on all levels of the primary supply chain on a weekly & monthly basis based on market demand. To ensure availability of timely and accurate information for the replenishment requirements and deployment plans for the export markets. Identify potential inventory liabilities / issues and escalate. To manage exceptional requests through the supply chain to ensure the most effective response whilst balancing the needs of the end market, other customers and Operations. To contribute to regular reviews of inventory policies for finished goods and on storage location/SKU level. Reduce distribution center freight costs resulting from coordinated shipments. Reduce inventory levels by accurately determining what product is needed and by when. Decrease warehouse space requirements because of inventory reductions. Reduce customer freight costs because of fewer back orders. Improve inventory viability and coordination between logistics and manufacturing. Enhance budgeting capability by effectively simulating inventory and transportation requirements under multiple planning scenarios. Work with planning and marketing department to improve ability to anticipate shortages in advance and mitigate them. Improved inventory coordination with other enterprise functions by facilitating a common set of planning numbers. To ensure the distribution plan provides high product availability whilst maintaining the most optimal stock levels and resource utilization. To prepare reports on Inventory planning data to enable the control cycle to be executed on time. Maintain relevant planning data in SAP to facilitate accurate planning and execution Align distribution plans across Service and NPI Functions and be aware of all product/EM requirements to ensure smooth transition during project changes Highlight any shortfalls or risks on delivering exceptional customer requirements To effectively build, manage and improve upon relationships between the Planning function, Service team, end market supply/distribution teams and NPI. Continually seek out opportunities for improvement within operations to deliver improved business results and the elimination of financial waste within the cluster KEY REQUIREMENTS Bachelor’s Degree: Operations, Logistics, Business Administration, Supply Chain or any other relevant subject. At least 4years supply chain experience preferably in exports transport planning Strong SAP knowledge and skills especially Order to Cash Previous experience of transport planning ideally in the FMCG or manufacturing environment Strong IT systems knowledge and skills including advanced Excel skills Understanding of country specific export regulations for East & Southern Africa. Knowledge and experience in inventory management Good understanding of supply chain processes and their interdependencies Understanding of supplier relationships and some experience of working with suppliers Knowledge on lean techniques and continuous improvement program may be advantageous Commitment to work towards professional accreditation with an industry related body

MAIN JOB PURPOSE The role is responsible for monitoring quality compliance during the production as per the established quality control plan; receiving and analysing oils on delivery; ensuring compliance to good laboratory practices; ensuring compliance to personnel hygiene rules; ensuring cleaning and sanitation standards in the factory are adhered to and inspecting and releasing products in SAP. JOB SUMMARY Carry out analysis as per the established methods and advise the stakeholders in case of non-conformity; Good report writing skills Review and implementation of safety standards that must be adhered to in the laboratory Ensure proper disposal of used chemicals and other consumables-including broken glass-ware and used agar plates. Ensure accurate sampling to avoid generation of waste from excessive sampling; Ensure quick turn-around of analysis to avoid any waste due to delay in analysis Review of documentation to include process reviews and new products; Look out for waste generating activities and propose ways of reducing it Be proactive, to share results of analysis at the earliest opportunity and propose course of action when the results are out-of-spec; Document actions taken in different non-conformances for future reference when the issue recurs KEY REQUIREMENTS HND /Diploma in a science course-Food science and technology, Microbiology, Analytical chemistry; Biochemistry Quality assurance and quality control experience of manufacturing in a Fast-Moving Consumer Goods Company. Basic computer skills Ability to carry-out root-cause analysis for quality defects and complaints Must be flexible within pattern of shift work to accommodate factory shutdowns and training courses Able to work in a standing position especially during analysis and troubleshooting exercises. Able to work in a standing position especially during analysis and troubleshooting exercises.

MAIN JOB PURPOSE Responsible for delivering specialised maintenance within the Factory and setting the Maintenance Strategy for the respective production area. The Technician Craft Multi-Skilled is professionally competent and qualified to operate safely at a post apprentice level in Mechanical and Electrical Engineering. She/he must be a mentally agile and advanced problem solver who is able to maximise equipment output through improvements and modifications whilst minimising waste. The Technician Craft Multi-Skilled is able to coach and develop the Operator's core technical skills. JOB SUMMARY Technical –identify and establish the optimum Maintenance Strategy and Maintenance Regimes for allocated equipment. Depending on the mix of Engineering disciplines offered by the candidate, other core technical capabilities include: Mechanical - Maintenance Specialist and user of Condition Based Monitoring; Mechanical - Deep knowledge of Automation and Control; Electrical - Optimize control instrumentation and sensors and PLC - Produce a Program for a PLC to Control a Specified Process supported by appropriate documentation. Safety - Utilize appropriate safety and environmental procedures for people, processes, materials, products and equipment to ensure a safe working environment for the whole team. Environment - Reduce costs due to waste and minimize impact to health, safety and the environment through working to eliminate waste and through the correct management of waste and hazardous materials. Quality - Ensure that all aspects of Quality within the area of responsibility are in accordance with local Quality procedures to protect and promote the brand and product. Leadership - Promote the development of a highly effective team through strong communication, leading by example whilst keeping focused on goals and targets. Great teams and great leaders will achieve superior performance. Continuous Improvement - Use performance measures to identify and prioritize losses in production area. Apply rigorous Cost Deployment and the Zero loss concept to eliminate losses. WCM - Knowledge and understanding of the key principles of WCM and the impact this has on the Key Performance Indicators in the production area (PQSCDMI); must understand the critical inter-relation between WCM and TPM. KEY REQUIREMENTS Post Apprenticeship Skill level in Mechanical and Electrical Engineering (as graded by national standards). Formal manufacturing qualification in World Class Manufacturing. Core Engineering Skills – Manufacturing experience of using the minimum of the two Engineering Disciplines required by the role; Mechanical; Electrical or Programme Logic Control. Experience of working as part of an extended team within the manufacturing sector. Proven analytical skills. Programme Logic Control qualifications. Experience of manufacturing in a Fast-Moving Consumer Goods Company. Experience as a team member within a project Management team with an awareness of project management tools and techniques. Must be flexible within pattern of shift work to accommodate factory shutdowns, training courses etc and emergency cover. WCM - Knowledge and understanding of the key principles of WCM and the impact this has on the Key Performance Indicators in the production area (PQSCDMI); must understand the critical inter-relation between WCM and TPM.

MAIN JOB PURPOSE An incumbent at this level will perform routine manual and/or routine clerical functions in receiving, handling, storing and delivering stock and ensure that the work performed is in accordance with instructions and procedures received from the immediate supervisor. JOB SUMMARY Establish the optimum Spares requirements and maintain Stock holdings equipment’s and factory consumables. Checks stock against packing slips or invoices determining if there are shortages, damages, missing goods, etc., and may sign for same. Removes items from stock to fill orders from authorized requisitions. Delivers and/or may pick up stock or other items to departments or offices concerned. Assists in counting and recording inventory. Assists in keeping stockroom, warehouse and loading area in a clean and orderly condition. Utilize appropriate safety and environmental procedures for people, processes, materials, products and equipment to ensure a safe working environment for the whole team. Reduce costs due to overstocking and minimize impact to health, safety and the environment through working to eliminate waste and through the correct management of waste and hazardous materials. Ensure that all aspects of Quality within the area of responsibility are in accordance with local Quality procedures to protect and promote the brand and product. Promote the development of a highly effective team through strong communication, leading by example whilst keeping focused on goals and targets. Great teams and great leaders will achieve superior performance. KEY REQUIREMENTS Post Apprenticeship Skill level in Mechanical and Electrical Engineering (as graded by national standards). Formal manufacturing qualification in World Class Manufacturing. Must be flexible within pattern of shift work to accommodate factory shutdowns, training courses etc and emergency cover. Qualifications in Reading and Comprehension, Writing and Mathematics. This will support report writing, data analysis, leadership and communication skills amongst others. Knowledge and understanding of the key principles of WCM-PM and the impact this has on the Key Performance Indicators in the production area (PQSCDMI); must understand the critical inter-relation between PM and AM in WCM. Has the ability to identify, prioritise and address problems using appropriate tools and techniques that eliminate recurrence.

MAIN JOB PURPOSE The People Experience Lead (PEL) is the primary contact for all Unilever line managers and employees for a better experience through key employee moments such as on-boarding; career growth; role move; time off; etc. They work with various teams within the HR network to enable a smooth end-to-end employee experience for employees' day-to-day HR needs. They play a key role for knowledge management and feeding insights into enhancement of artificial intelligence of the technology platforms. JOB SUMMARY Serves as the first point of contact for employees & managers when it comes to end-to-end HR policies and procedures. Provides operational support and guidance on performance improvement, disciplinary, grievance, absence, redundancy processes, etc. in line with local governance and legislation; this includes case management of these examples through to conclusion. Provides support and subject matter expertise to recommend appropriate action to resolve disputes. Leverages resources to maximise productivity and ensure timely resolution of activities. As People Experience Lead, you will ensure our employees and line managers experience the best we have to offer, using your client-facing, customer care; problem solving, and analytical skills to ensure tasks are actioned to the highest possible standard. Ensures that employee policies, practices, and programs are consistently applied across client groups and the company. KEY REQUIREMENTS University Degree in Business Administration, National Higher Diploma in Human Resource Proficient & broad understanding of HR systems and processes Superior interpersonal and communication skills Solid customer care and relationship management skills Ability to provide both verbal and written information clearly, succinctly, and persuasively, as well as ability to influence others Strong analytical skills and attention to detail Ability to anticipate needs and solve problems proactively Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities, and deadlines 2-4 years of HR generalist experience

Introduction Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world. The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities. They are seeking to recruit a Maintenance Manager Specification Ensure that store equipment's are fully operational at all times. Organizes adequate and timely maintenance for all equipment. Anticipate technical risks by preventive maintenance plan. Maintain relevant documentation for store assets. Optimize the utilities consumption. Advise store management team on equipment selection. Contacting service providers and contractors Requirements • Bachelors in Engineering with one technical specialty (Electricity, cold systems etc). Minimum 4 years' experience in a similar field. Costs saving oriented. • Flexibility and sense of urgency.

Introduction Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world. The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities. They are seeking to recruit an IT Manager. Specification Selecting the local IT suppliers, supervising the implementation of the WAN, LAN and local systems, maintaining the stock management system for IBM, scales, POS (point of sale) for IBM, in accordance to the company standards. Recruit, train and manage the IT team to maintain all IT systems and supporting users for all stores. Support the sourcing department by creating and maintaining the suppliers and items database. Ensure the proper conservation, utilization and profitability of the company's assets. Ensure timely provision of 1st level support for all systems in the store. Enforce the security and safety procedures. Guarantee that the information provided by the systems is accurate, timely and usable. Participate to the implementation of new IT projects and take ownership of them. Draw a yearly action plan for the department according to the priorities of the store and follow-up its implementation. Carry out performance analysis and negotiate the particular objectives, once a year, with the members of the team. Identify employees with high potential and growth in the company and propose their career development plan. Guarantee and manage the application of IT Training in the store. Ensure stability of the systems and communications to avoid any downtime in the operations. Ensure minimal delay in all recovery procedures in order to minimize the impact on operations. Control integrity of data between back-office, front-office and scales systems. Propose and implement action plans in order to increase productivity, performance and effectiveness of the operations. Propose and take necessary measures towards reduction of the distribution costs. Participate to the elaboration of the store IT budget. Ensure the respect of budget/forecast and take corrective measures when necessary. Requirements • Bachelor Degree in Computer Science or IT or equivalent. Minimum 3 years' experience in the IT Retail Business will be an added advantage 5 years in IT Department with a minimum of 3 years in a supervisory role. Good IT and network experience. Excellent communication and interpersonal skills. • Analytical skills.

Main Purpose of the Job The main purpose of Warehouse Manager is to direct FG evacuation, receipts, warehousing and distribution operations. To oversee the efficient receipt, storage, FG re-handling and dispatch to customers. Ensure productivity targets are achieved and compliance to warehouse processes and controls. Job Summary Operationally manage warehouse in compliance with Unilever policies and vision. Oversee end to end warehouse processes i.e receiving, put away, warehousing, stock controls, dispatch and distribution. Ensure compliance to warehouse safety and housekeeping standards as per Unilever policy Regular layout review and ensure efficient space utilization. Initiate, coordinate and enforce operational policies and standard operating procedures to optimize warehouse operations Adhere to all warehousing, handling and shipping legislation requirements. Maintain standards of health and safety, hygiene and security. Manage stock control and reconcile with SAP system. Enforce a strict no scan no move policy. Conduct regular supplier performance reviews with the warehouse service providers. Follow up for timely 3PL payments ensuring compliance to due P2P process. Liaise with stakeholders, suppliers and contracted 3PL transport providers to load/offload and dispatch FG. Provide work plans, assign tasks appropriately and appraise results for the warehouse team. Receive feedback and monitor the quality of services provided. Ensure FIFO is strictly adhered to at the warehouse and regular ageing reports are shared with the team. Ensure proper SLOBS management in the warehouse. Ensure 100% conformance to plan to the loading plan and continuously improve on warehouse productivity. Key Requirements Previous experience of warehouse management ideally in the FMCG or manufacturing environment 4years and above Good knowledge and experience on SAP WM management over 4years Bachelor’s Degree in a business-related field or equivalent Strong IT systems knowledge and skills including advanced Excel skills Knowledge and experience in inventory management Good understanding of supply chain processes and their interdependencies Experience and good understanding in third party management and Knowledge of continuous improvement program and cost cutting initiatives within the warehouse

MAIN PURPOSE OF THE JOB To manage employee transactions related to people information and ensure overall confidentiality of the people related profiles. The role is also responsible for HR Policy administration and advisory. JOB SUMMARY Contract generation for all employees and ensuring legal compliance with respect to country’s legislation Communication on people related matters Maintenance of employee personal files; keeping them updated and retrieval when required. Maintenance of the leave management HR system Generate, analyse people data on a monthly basis to provide useful information required to advise/ make decisions by stakeholders Customer service; end to end case management in relation to employee services Benefits Administration for payroll processing Custodian of the East Africa Policy and any other HR related policy including updates Respond to employee related queries coming from authorities Manage employee exits, providing exit checklist to LM and stakeholders KEY REQUIREMENTS University Degree in Business Administration, National Higher Diploma in Human Resource Basic exposure to the HR administration function of Human Resources Basic understanding of the various recruitment practices & statutory laws Understanding of Labour Laws. Excellent interpersonal and communication skills High levels of confidentiality and integrity Problem solving skills Strong Coordination and Organization skills Approximately 1-2 years working experience in the HR sector

Introduction Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service. We are recruiting for Telesales Agents based in Nairobi. Specification Job Summary Overall purpose of the job 1.Making outbound calls 2.Responsible for achieving individual sales target 3.Responsible for achieving team target through teamwork 4.Implementation of company policies 5.Report on Customers' needs and how they were handled 6.Time management Description of Core Duties Detailed description of the main tasks performed by the job holder 1.Making outbound calls Ensuring individual data is well managed 2. Responsible for achieving individual sales target Converting outbound and inbound calls into sales 3. Responsible for achieving team target through teamwork Working in unison with fellow team members to achieve cluster target Information sharing amongst team members to improve team efficiency 4. Implementation of company policies Adhering to laid down company policies 5. Report on Customers' needs and how they were handled Gathering customers' feedback and escalation to various departments 6. Time management Ensuring that time as a resource is well managed throughout the day Requirements Education, including specialised training Minimum of high school diploma, proficiency in computer applications, required language proficiency, knowledge of customer service principles, practices and knowledge of call centre telephony and technology. Experience Experience in a call centre or customer service environment. Knowledge of administration and clerical processes. Good data entry and typing skills. Other attributes Listening skills. Verbal and written communication skills. Problem analysing and problem solving. Stress tolerance and reliance. Teamwork.

Introduction Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service. We are recruiting for Quality Assurance Analyst based in Nairobi. Specification Job Summary Overall purpose of the job The Quality Analyst is responsible of evaluating, monitoring and developing overall agent performance while ensuring the quality of all customer support activities meets the client standards expectations within the assigned line of service through the call centre system. Description of Core Duties -Detailed description of the main tasks performed by the job holder -Analyzing agent calls against set parameters -Coach contact center agents on identified gaps -Analysing agent response to customer queries on Email and Social media -Identify Training Needs for the contact centre team -Manage the training needs and schedules for the customer service. team, enabling every member to attain the set minimum number of training sessions set -Analyse the customer feedback tracker, document customer handling behaviour, prepare report and give appropriate feedback to the customer service Officers. -Participate and facilitate Calibrations sessions to check understanding and maintain consistency with feedback. -Participating in design and updating of service excellence monitoring formats and quality standards. -To perform any other duty as assigned in line with the organization goals and objective -Analysing agent calls against set parameters -Coach contact Centre agents on identified gaps -Doing reports. Requirements At least a diploma in a business course. Training in Quality Assurance will be an added advantage. Experience At least 2years experience in a similar role

Introduction Our client, a leading systems integrator, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors, is seeking to recruit a Sales Account Manager. Specification Act as the point of contact and handle customers' individual needs Develop positive relationships with clients Generate new business using existing and potential customer networks Manage a portfolio of accounts to achieve long-term success Monitor sales metrics (e.g. quarterly sales results and annual forecasts) Proven work experience Suggest actions to improve sales performance and identify opportunities for growth Report on the status of accounts and transactions Resolve conflicts and provide solutions to customers in a timely manner Set and track sales account targets, aligned with company objectives Supervise account representatives to ensure sales increase Requirements Bachelor's degree in marketing or related. 5+ years in a Sales departmental role/position Extensive experience and network in Water, Power Industry. Extensive experience in Smart Building

Introduction Our client, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors, seeking to recruit Project Engineers. Specification Develops project objectives by reviewing project proposals and plans; conferring with management. Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors. Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates. Confirms product performance by designing and conducting tests. Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements. Maintains project schedule by monitoring project progress; coordinating activities; resolving problems. Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions. Controls project costs by approving expenditures; administering contractor contracts. Prepares project status reports by collecting, analyzing, and summarizing information and trends; recommending actions Maintains project data base by writing computer programs; entering and backing up data. Maintains product and company reputation by complying with federal and state regulations. Contributes to team effort by accomplishing related results as needed. Requirements Bachelor's Degree in Project Management 3+ years in a similar role/position Extensive experience in Hospitality, Light current and security systems. Skills - Project Management, Team leading, Reporting, Financial negotiations & Conflict Management Computer Literacy - Good skills in word & Excel

Introduction Our client, a leading systems integrator, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors, seeks to recruit a Senior System Engineer Specification Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems, application software and system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Maintain security, backup, and redundancy strategies Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks Participate in the design of information and operational support systems Liaise with vendors and other IT personnel for problem resolution Carry out any reasonable request relating to job scope. • Production of Construction and O & M, FAT and SAT documentation Requirements • Bachelor of Science in Communication Engineering 5-7 years of experience in the same position Network experience to include WAN, LAN, firewall, network switch technologies and video transmission on IP networks. Ability to quickly develop professional and trusted relationships with a variety of cultures and clients. Willingness and ability to work flexibly and diligently. High level of self-motivation and an ability to work with a high level of initiative and limited supervision, in high pressure situations. Strong team player who can communicate, motivate and interact effectively with technical, commercial and clerical team-members. Broad knowledge of the following technologies: CCTV (Pelco, Axis, UTC, Avigilon), IP video management software (Milestone), Access control (Lenel, Paxton), public address (TOA, Bosch, BiAMP), Intrusion detection system and general Security system principles and practices. • Good knowledge of technical infrastructure (Copper and Fiber) and integration technologies to include power, UPS, networking, communications.

Introduction Our client, a leading timber company that manufacturing and installing products such as joinery, parquet flooring, machined timber and others is seeking to recruit a Junior Interior Designer. Specification Overseeing inventory checks and maintaining accurate accounts for Raw Materials, Work In Progress , Finished Goods and calculating landed cost for imported materials Establishing and updating standard costs of manufactured and purchased items, Ensuring minimal variance between actual and standard costs, Evaluate input costs, work in progress costs and sales costs Ensuring filing is done in a timely and accurate manner, Work on accounts receivables and payables, Computing taxes owed, preparing tax returns, and ensure prompt payment and compliance with taxation legislation, Inspecting and updating accounting books and accounting systems, Organizing and maintaining financial records, Verifying items billed against items ordered and received and reconciling differences through follow-up with the vendor, Analyzing and investigating annual and monthly financial accounts; Entering and updating accounting data in automated systems, posting financial data to appropriate accounts in an automated accounting system, Controlling income and expenditure, Preparing reports, budgets, business plans, and financial statements and bank reconciliation of all bank accounts. Requirements Bachelor of Commerce/Accounting or related. Certified Public Accountant (CPA K) 4-5 years' experience in a similar sector

Introduction Our client, a leading timber company that manufacturing and installing products such as joinery, parquet flooring, machined timber and others is seeking to recruit a Workshop Manager. Specification Responsible for leading and organizing the entire activities to ensure overall quality of the final products and timely release within contractual delivery time. Ensuring optimal use of resources labor, materials & machines. In addition, oversee scheduling of administrative functions needed to support steel workshops operations. Will focus on project schedules, project risk issues, direct and indirect cost estimates. Review the prevailing system, identify the shortfalls and establish/ maintain appropriate system for measuring necessary aspects of workshop management and improvement. Monitor, measure and report on workshop related issues/development plans / achievements within timescales. Ensure strict adherence by staff to established safety requirements and maintain compliance. Ensures that all established departmental policies, standards, guidelines are being followed by all workshop staff. Direct activities in areas of safety and personnel and ensures compliance with Safety and Quality requirements. Establish and maintain workshop production goals and objectives to deliver on business strategy Accountable for the custody and maintenance of material records Requirements Bachelor/Diploma in Wood Technology At least 5 years' experience in a similar field

Introduction Our client, a leading timber company that manufacturing and installing products such as joinery, parquet flooring, machined timber and others is seeking to recruit a Junior Interior Designer. Specification Work with clients to design or renovate spaces to meet their standards. Enhance the function, safety, and aesthetics of interior spaces Select samples, including flooring, carpet, and paint to be approved by client. Plan architectural detail such as crown molding and built-in bookshelves. Read and interpret blueprints. Travel to galleries to purchase artwork for spaces. Work with vendors on the selection of pieces. Negotiate prices. Plan and estimate budgets for projects. Supervise decorating of room. Hang drapes and artwork. Contract out services to other vendors, including painting and carpeting. Supervise assistants who carry out their plans and perform administrative tasks Arrange furniture. Coordinate work schedules. Follow up with client to ensure design specifications have been met Requirements Diploma in Interior Design 2 years' experience in a similar position. Good communication and presentation skills

Introduction Our Client, a market leader in the provision of integrated Financial services seeks to recruit a Business and Products Officer(BPO). The New Business and Products Officer(PO) will be responsible for driving product growth in the Client's chosen customer segments by innovating and designing newproducts, as well as enhancing existing ones.He / she is a very critical thinker and a problem solver. Reports to : Head of Research and Innovation Specification 1. Work in a cross functional team and guide / manage all aspects of innovation and new product development processes. 2. Deliver on exceptional quality, on-time and to budget,which exceeds the expectation of the customer and shareholder 3. Work with the Head of Engineering to align on workable technology, Head of Business Development to develop and implement plans in line with the strategic direction and operationalization of the business as guided byHead of Operations. 4. In conjunction with Business Development, originate new products to meet the customer's needs in their business model. 5. Guide the technical writers and engineering department on new product documentation. 6. Guide on design thinking exercises to get the best, most competitive and innovative products in the market. 7. Select correct design concepts and fundamental technology for new products or improvement for existing ones 8. Oversee key processes and performance reports, data and analysis 9. Develop and implement methods and procedures for monitoring projectssuch as preparation of records of expenditures, research findings, progress reports, staff conferences, etc in order to inform management of current status of each research project. 10. Negotiates contracts with consulting firms to perform research or other applicable studies or support where applicable. 11. Plan and formulate aspects of design and development proposals such as objectiveor purpose of project or products, applications that can be utilized from findings, costs of project, and equipment and human resource requirements 12. Develop detailed design requirements by obtaining voice of the customer and interpreting into voice of the designers and developers. 13. Lead benchmarking and reverse engineering efforts to assess competitive technologies. 14. Plan, manage and report status of projects to the HoD and the broader organization at large and management 15. Identify product costs and manage projects accordingly using a multi stage tollgate development process. 16. Own, deploy and continuously improve the new product development gate process or phases as appropriate. 17. Maintain dynamic product development roadmaps in support of strategic initiatives and the organisation strategy as a whole including development of outside technology partners as appropriate to achieve the company goals. Requirements Experience of over 5-10 years in a high-ranking product management positionin a complex business setting involving innovations and new products in financial services. Should have diverse experience in the fields of product design, management, and communications. The PO must have experience resolving daily internal and external problems and challenges in product managementthat affect a product's financial and market success. Communication: Should possess great verbal and written communication skills. Will be required to make numerous presentations to both internal and external businessstakeholders reporting on various aspects of the product's design,development and profitability. He / She will interact and manage junior product management personnel and any collaborating personnel in team building meetings as well as addressing consumers in conferences, events, clinics, and marketing initiatives. Leadership Skills: Should demonstrate exceptional leadership skills. He / She will be working with various team players across departments offering guidance and direction. Should demonstrable a rich blend of analytical, creative, and strategic talents in order to win the confidence of his team mates who will then be more willing to follow in his directives and specifications. These qualities will also be needed in order to earn the confidence of the stakeholders and any external partners. Interpersonal Skills: Certain interpersonal skills are a must-have for a PO, for example; the ability to work independently and still retain a high level of self-motivation; a high degree of professionalism as well aspersonal integrity; an ability to work effectively in a group setting andhelp move that group in a unified direction; being detail orientated;an ability to conceptualize, prioritize, and be involved in multiple projects with ease. Software: The PO has to conduct a great deal of high-priority reporting and presenting. In order to ensure that these presentations resonate to each audience in the best way possible, they have to be both verbally and visually engaging, sparking an audience's interest, curiosity, and attention. The PO must therefore, be proficient in the use of various design and presentation computer software such as MS PowerPoint,MS Excel, Illustrator, Visio, and / or Photoshop. Academic Qualifications and Experience BSc in Technology, Mathematics or related field or a minimum of a higher diploma in information technology.An equivalent of this requirement in working experience is also acceptable. Has worked in a management position for a period of not less than 5 years. Other professional certificates along technology are an added advantage Competencies and Attributes/Skills Results driven and a problem solver Highly self-motivated Analytical and critical thinker Ability to define problems, collect data, establish facts and draw valid conclusions Inquisitive nature Open and collaborative style Demonstrate ability to take on new challenges

Introduction Our Client in the Manufacturing Industry seeks to recruit a Key Accounts Executive. Reporting to: Trade Sales Manager Department: Sales & Marketing Overall Job Purpose Implement the sales strategy within the assigned accounts and grow the market through new accounts acquisition in line with the overall business strategy in order to achieve the company sales target, growth and profitability. Key Deliverables for this Position Achieve Account Sales targets & customer base growth Achieve cash and stockholding management targets Achieve Customer service delivery targets Achieve Route Adherence and Cost targets Specification 1. Ensure Secondary sales targets are met by leading Trade Developers and merchandiser within the specified accounts/channels during market activities. Key Deliverable 100% sales targets achieved 2Managing the merchandisers' route coverage, monitoring their order generation and in-store activities as per their roles and set targets. Key Deliverable 100% outlets coverage within the territory 3Planning and executing structured customer visits to ensure pitching for the new businesses as per the projected pipeline Sales. Key Deliverable Ensure strict follow up of the 8 steps of a call. 4Execute the callage plans as per the pre-planned Journey plans (JPS) submitted on the visit basis application to ensure full coverage of the specified accounts. Key Deliverable 100% adherence to JP aligned with the Visit basis. 5Customer Relationship Management by managing and developing alliances with the existing customer base and recruiting new ones within the assigned markets to enhance the achievement of sales and profitability objectives. Key deliverable Customer Satisfaction surveys score - 97% All customers issues must be attended to within 24hrs 6Monitoring and reporting of market trends and conditions, competitor activities, products, prices and developments. Prepare and provide relevant reports and information based on the two to guide management decision making. Key deliverables Monthly price mapping on competitor pricing and activities QC Change Plan Quality and accuracy of market information 7Prepare and submit accurate and timely weekly / monthly / quarterly sales reports to the manager to facilitate a comprehensive sales performance review and proper planning for the various segments. Key deliverable Timely monthly reports on trade sales and marketing activities vs set sales targets. 8Implement a collection plan geared towards ensuring collection targets are achieved and cash flow levels are maximized. Ensure the territory AR is at ero (100% collection) Key deliverable 100% compliance on trading terms by timely payment collections. Debtors days target Free cash flow 9Conduct periodic product training for both existing and potential customers to enhance both our brand awareness and product knowledge. key deliverable Conduct at least 2 of trainings outlets per month. 10Ensure proper merchandising standards are achieved as per the designed planograms across the segmented outlets as per the set classification. key deliverable The standards must be met as per the set planograms 11Ensure products are available in all assigned supermarkets branches and every channel branches meet the set sales targets. Key deliverable Timely order generation Maintenance of adequate stock across all product ranges and SKUs 12Ensure product visibility in all customer key decision making corridors and proper placement of POS in the strategic hotspots across all the outlets. Key deliverable 100% occupancy of the key decision corridors in each outlet Requirements ACADEMIC & PROFESSIONAL QUALIFICATION Advanced Diploma in sales and marketing or a professional certification in sales and marketing Membership in a professional body RELEVANT KNOWLEDGE & EXPERIENCE A minimum of 2 years experience in a similar role. Experience in a manufacturing/FMCG Merchandising Experience in Tier 1 and Tier 2 Supermarkets merchandising Knowledge of changing market forces and wholesale/retail selling technology. Commercial awareness. FUNCTIONAL/ TECHNICAL SKILLS Ability to work independently with limited supervision, under pressure and meet deadlines. Ability to work in a fast moving competitive environment •Excellent communication and negotiation skills •High levels of professionalism with internal and external customers. •Excellent Customer Service, Customer Relationship and interpersonal Skills •Effective planning and organization skills with the ability to design and execute action plans. PERSONAL ATTRIBUTES •Ability to cope with pressure •Personal ownership and accountability •Energized, positive, passionate and confident. •Highest levels of personal integrity and commitment to results and achievement. •Flexible - Must be willing to work a flexible schedule based on business needs which include evenings, weekends and holidays.

Introduction Our Client, in the Automotive Industry seeks to recruit a Manager. He/she will be required to manage the Company as per the set standards & procedures. To achieve the targets set by Top Management in terms of sales, profitability, production, administration, strategies and future development. To plan, direct, and/or coordinate the operations of the Company.. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources. Internal Relationships: Top Management Senior Manager and Finance Manager Sales/Marketing Team Production Team . I Admin Finance Team Specification 1. Production - Ensure that all production activities are well managed - Review processing schedules or production orders to make decisions. - Ensure quality control by conducting tests and inspections of products, services, or processes to evaluate quality or performance 2. Sales (Bus and Truck Body) & Repairs -Coordinate with the sales team to plan & implement objectives for the achievement of sales and gross profits targets -Use best practices and methods for promoting and selling products or services which include PR strategy and tactics,product demonstration and sales techniques Provide and give accurate and timely feedback to the Senior Manager through: -Daily reporting on quotation monitoring/negotiations/closing of deals. -Reporting in weekly meeting about progress of prospects/negotiations. -Utilising effectively and continuously the Sales Funnel for weekly analysis (to improve handling of customers). -Managing salesperson's follow up during closing and updating customer's information database -Monitoring and approving quotations 3. Marketing Management - Develop marketing strategies - Manage marketing activity and expenses,and ensure they are being used effectively - Identify and present marketing plan to activate sales - Document & analyse variance in sales results 4. General Management - Ensure that standards and procedures are being followed by the team - Produce management report for Top Manaqement monthly coveriflg Finance,Sales, Marketing and Operations and HR issues 5. Financial Management -Prepare and monitor Business and Action Plan - Liaise with the Finance department to prepare budgeted Finance Plan - Manage revenue budget -Ensure the Company budgeted Profit is achieved 6. Resource Management -Create a workplace culture that is consistent with the organisation's vision, mission and values. -Provide oversight and direction to the employees in the different departments in accordance with the organisation's policies and procedures. -Ensure proper manpower planning -Recruit staff as per departmental requirements and as per company values, by conducting recruitment interviews with the Hiring agent. -Identify training needs, plan trainings and ensure that training plan is implemented Coach, mentor and develop staff Motivate staff - Conduct staff performance appraisals -Provide effective performance feedback through employee recognition, rewards, and disciplinary actions - Implement the regulations concerning general health and safety as per the legislation Any other cognate duties as assigned by Management Requirements KEY COMPETENCIES(BEHAVIORAL) -Dynamic and proactive -Outgoing personality -Communication(written/verbal) -Collaboration and follow up -Initiative and adaptability -Work Standards -Problem solving -Self-motivated and committed -Discretion and respect for confidentiality -positive customer service KEY COMPETENCIES-TECHNICAL -Knowledge of work planning -Knowledge of technical specifications in a coach -Knowledge of Financial Management JOB SPECIFICATIONS-Qualifications & Knowledge Bachelor's degree or equivalent in business related field Valid Driving Licence Knowledge about vehicles and coach building , A minimum of five years in a management or supervisory position

Introduction Our Client, a nonprofit organization that provides healthcare services globally seeks to recruit a Human Resources Manager. He/she will contributes to the organization mission in general and to the Africa Region strategic plan through effective Human Resource strategy building and best practice that supports quality organizational results through high performing and motivated staff. The Human Resources Manager is responsible for employee relations, employee engagement, fair and coherent compensation and benefits, performance and skills management, Payroll administration learning and development, organizational culture as well as recruitment of staff and interns throughout the Africa region. The Human Resources Manager will be based in the Africa Regional Office in Nairobi, Kenya. Specification 1. Works closely with the Human Resources Business Partner/HQ to develop and design Human Resources policies and programs to comply with legal regulations and organizational objectives. 2. Conducts benchmarking surveys of policy and program issues; prepares analysis of program alternatives and recommends action. 3. Works with department heads in preparing job descriptions based on interviews with incumbents and/or completed questionnaires. 4. Maintains current knowledge of and compliance with Africa country labour laws, regulations, current practices and developments in the benefits and compensation field. 5. Designs and makes recommendations about compensation and benefit plans. 6. Implements and manages compensation and benefits plans. 7. Conducts various Human Resources surveys, assessments, and analyses periodically. 8. Assists in the design, implementation, and management of the annual performance and salary review processes. 9. Negotiates with insurance carriers to ensure the most economical premium rates and the best values. 10. Manage the marketing of employee benefits. 11. Develops, recommends, secures approval for, and implements employee retention programs. 12. In conjunction with the Manager of Training and Development, organizes Trainings, Interviewing Skills Training, and Basics of Employment Policies. 13. Answers procedural and policy questions from country offices to ensure fairness and consistency. 14. Participates in conflict resolution procedures and assists both the Regional Director and Associate Regional Director Finance and Operations with handling complaints. 15. Acts as liaison between Human Resources, other country offices and employees regarding human resources issues. 16. Maintains and updates the organization organizational charts and employee directory. 17. Posts vacant positions on internal and external bulletin boards as well as recruitment web sites and other locations. 18. Composes and distributes new employee and promotion announcements. 19. Develops, designs and implements recruiting strategies. Write, edits and works with advertising agencies on recruitment job announcements. 20. Works with regional staff to screen, interview and recruit, candidates for all levels of open positions via numerous recruitment channels. 21. Maintains on-going contact with Team Heads regarding hard-to-fill positions and provides necessary assistance. 22. Assists unit heads in negotiating fees, hiring arrangements and employment contracts with agencies, search firms and candidates. 23. Keeps the Human Resources Business Partner and the VP Global Operations fully informed of problems, issues, and progress of projects and negotiations on a regular basis. 25. Completes special projects as assigned and required. Position Scope: Responsible for employee relations, employee engagement, fair and coherent compensation and benefits, performance and skills management, learning and development, organizational culture as well as recruitment of staff and interns throughout the Africa region. Develops, recommends and manages the marketing of employee benefits and implementation of retention programs. Contacts: Regularly interacts with other regional office staff and collaborates with HQ HR Team as appropriate to ensure policies and programs are consistent and fair, the position also facilitates compliance to legal legislations and organizational objective and external interaction with various key players in the industry to ensure ARO benefits, practices and compensation remains competitive. Requirements Education: Bachelor's degree, plus additional related college courses or professional training in Business, Management or related field required. A postgraduate diploma in human resources management is mandatory. An MBA or masters in Human Resources will be an added advantage. Must be a member of IHRM with a minimum of 7 years in human resources management. Ability to speak and or write in French a plus. Experience: Must have a minimum of 7 years of directly related, progressively responsible professional experience in the field of human resources. Recruitment and employee relations experience is required. Knowledge: Should have extensive current knowledge of employee relation's laws and regulations in the labor market and the ability to mediate in conflict resolutions. Regularly provide guidance on policy interpretation and implementation. Related Skills or Knowledge: Highly developed interpersonal and communication skills. Acute analytical and problem solving skills Extensive knowledge of the job and labor market; Current knowledge of employee relation's laws and regulations; good negotiation, listening and networking skills. Ability to follow up and be detail oriented. Knowledge and expertise in HRIS system. Ability to work independently and as a member of a team. Travel a minimum of 25 percent.

Introduction Our client is a Christian-based Africa-wide Agri-market development agency specialized in value chain analysis, profitable smallholder commercialization and market access. They are seeking to recruit Business Development Executive Specification Responsible for securing new customers, and maintaining and developing existing accounts. Meet and exceed target set in terms of contributing and generating revenue for the department. Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business. Responding to current and new clients' requests and providing support and illustrating our services portfolio and capability. Understanding and communicating local customer needs and expectation throughout the organization. Maintain records of customer details / sales visits and generate reports on the same. Identify potential customers and register opportunities in the system; relentlessly pursue realization of such opportunities leading to revenue for the company. Promote the services offers by the company and coordinate sales efforts with other departments. Follow up on customer communications in a timely and professional manner. Requirements Bachelor in Communication/Marketing or any other related field. A minimum of 2-3 years' experience in sales Prior experience in the Agricultural sector and Financial Institutions will be an added advantage Good communication and persuasion skills

Introduction Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world. The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities. They are seeking to recruit a Store Financial Controller. Specification Monitor store financial results and propose corrective measures. Provide the Store and Head Office management with financial and other related information about store functions and performance. Assist the Store management with financial and related analyses to support their day to day operations. Maintain and control internal procedures and policies implementation in order to ensure that all controls are in place in respect of commercial operations of store. Guides financial decisions by establishing, monitoring, and enforcing policies and procedures. Enforce stringent measures in liaison with key parties to Maximize returns and limits risks. Prepares store budgets in liaison with Finance Manager, General Manager and Department Heads by establishing schedules; collecting, analyzing, consolidating financial data and recommending apt plans. Achieves budget objectives in liaison with department Heads and General Manager by scheduling expenditures; analyzing variances; initiating corrective actions. Provides status of store financial condition by collecting, interpreting, and reporting financial data. Prepares special reports by collecting, analyzing, and summarizing information and trends and submitting them to GM/Finance Manager. Comply with government regulations on store financial matters. Completes operational requirements by scheduling and assigning employees; following up on work results. Maintains store financial staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Requirements Bachelor of Commerce in Accounting, Finance or related field CPA -K At least 5 years' experience in a supervisory position Experience in Retail/ Hotel will be an added advantage

Introduction Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world. The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities. They are seeking to recruit a Graphic Designer. Specification Create visual concepts, using computer software or by hand, to communicate ideas that inspire, inform, and captivate consumers. Develop the overall layout and production design for various applications such as advertisements, websites, brochures, magazines, and corporate reports Responsible for video editing (assembling recorded raw material into a finished product that's suitable for broadcasting). The material may include camera footage, dialogue, sound effects, graphics and special effects. Creation of videos and animations for website and social media Sourcing of stock images and stock videos to be used in content creation Researching and creating content for social media - Facebook, Twitter, Pinterest, YouTube and Instagram Assisting with new post ideas Define the Yearly Advertising plan and communication strategy For Supermarket and Convenient Stores in the country Implement new mechanism adapted to "proximity" and "convenient "retail. Maintain the Brand Image of Majid AL Futtaim Retail in the stores. Knowing and understanding the market trends Providing suggestions for improvement of the internal guidelines and standards. Set appropriate control mechanism to ensure budget compliance and takes corrective Plan and prepare advertising material to support measures when necessary Requirements •Bachelor's in graphic design, Animation, Communications or related 3 years' experience in the same role High level of integrity and dependability, with a strong sense of urgency and results-orientation

Introduction Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world. The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities. They are seeking to recruit a Store Loss Prevention Manager. Specification Responsible for the implementation, training and coordination of all loss prevention best practices Conduct loss prevention assessments/investigations to ensure compliance with Company processes and legal requirements Ensure the physical security of the building and Company assets Train all store associates and managers on company Loss Prevention programs to ensure compliance Conduct ongoing MES training, ensures timely completion of certification programs; assist with all new-hire training and in-depth training for specialized positions. Conduct thorough analysis of daily, weekly and monthly exception reports to identify areas of opportunity Research and respond to cash over/short reporting Assist the Store Manager to facilitate the annual inventory process Ensure regular review of operational processes for compliance - Transfers, Claims, RTVs and Known Loss Reporting Ensure compliance with physical building security: complete monthly alarm tests, partner with Assistant Store LP to resolve alarm and CCTV issues, respond to after-hours alarm calls as needed, ensure store alarm system call list is up-to-date, ensure any key or safe combination changes occur upon changes in management Requirements Degree in Criminology 5-7 years of Loss Prevention experience or related retail experience Successfully pass comprehensive criminal background Flexible availability - including nights, weekend, and holidays

Introduction Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world. The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities. They are seeking to recruit a Section Manager- Butchery Specification Must have excellent knowledge of all products and impart the same on the section team. Maintain set food preparation/production and packaging standards. Analyze customer purchasing power, establish product popularity index, anticipate customer needs and craft menus that will meet customers' needs. Ensure that products are properly labeled with right prices, name and dates. Monitor and maintain stock inventory levels to avoid over and under stocking. Execution of excellent customer care including prompt response to queries and appropriate remedial measures for complaints from internal and external customers Liaise with the receiving team in ensuring that the right products are received in the right quantity, quality and time frame. Ensure proper storage of products in the warehouse, cold rooms and chillers. Put in place stringent measures to curb product spoilages/shrinkage. Develop sales promotions in liaison with the Department Head and Store General Manager to enhance sales. Management and overall supervision of section team including enforcement of positive and negative rewards. Carry out section inventory on a daily, weekly and monthly basis and participate in sales budgets. Analyze profit and loss statements and recommend improvements to meet department goals. Requirements • Degree/Diploma in Food Production & Service. Minimum 3 years in FMCG or Retail Sales, with experience in the following: Shrinkage, Purchasing, Margins, Procedural execution, Team Management

Introduction The jobholder will be responsible for promoting the company value proposition and for achieving set revenue targets; through enhancing the brand image of the company, marketing company's services, bringing in new business and concluding property letting and sales transactions and identifying new property management opportunities. Specification Ensuring strong understanding of the company value proposition Supporting the development and implementation of a branding and marketing strategy Keeping abreast of developments in the Real Estate Market in Kenya and internationally so as to provide evidence based advice to clients Marketing the company's property management service, vacant space for let or land, buildings for sale and advisory services, on various forums including the company website, social media platforms, print media, outdoor advertising, expos, networking with other partners and agents, writing advisory articles etc. Generating and pursuing leads on sales, lettings and management contracts to conclusion Identifying and bringing in new properties for sale and let to the firms portfolio, and identifying new management to the firms portfolio and advisory opportunities Maintaining relations with key partners including, developers, agents, financiers, lawyers and other sources of business Providing after sale customer service and maintaining a client and potential client database in the firms files Ensuring client feedback is received after each concluded transaction and following up on action required Providing regular activity / performance reports Managing company property and assets entrusted to the jobholder for marketing and sales purposes Undertaking any ad hoc duties associated with the marketing function, including drafting correspondence, working with external agencies such as advertising companies and maintaining records Carrying out other related tasks as might be required from time to time. Requirements Qualifications and Experience Bachelors or Higher Diploma in Marketing or similar A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft Powerpoint and Microsoft Excel A competent user of web platforms for marketing. At least 5 years' experience working as a marketer/salesperson, in the real estate sector Skills Excellent communication, influencing and negotiating skills Good organisation and administrative skills A strong team player Ability to perform with minimal supervision Ability to adopt a flexible approach to meet the needs of the business. Personal attributes High integrity Articulate and self confident Professional and highly self motivated Ability to manage assigned tasks in a proactive and efficient manner Adaptable and able to work in an environment of fluctuating workloads Must display a high degree of emotional maturity Equipment to be used Must be able to operate computers and other office machines such as printers, scanners, fax, copier, telephones etc. Working conditions The incumbent will spend considerable time away from the office - within Nairobi and its environs. The job holder may also have to do some light lifting of advertising supplies and materials from time to time. Occasionally they may be called upon to work overtime or odd schedules.

MAIN JOB PURPOSE The role is responsible for all operational brand protection work in the respective Operating Company and Markets in East Africa. In addition, the role is responsible for implementing the agreed Africa Brand Protection strategy and Priority Action Plans with the objective of halting the importation, distribution and sales of counterfeit Unilever products in these markets, and the prevention of local production and inter -country exports. JOB SUMMARY The individual should have an in-depth understanding of the way of working of the genuine market, including understanding where loopholes exist that could be exploited by counterfeiters. The BP Manager also needs to understand local manufacturers, importers, traders and the supply chain “modus operandi” for counterfeits into the market. The BP Manager will evaluate, interview and make recommendations on the best investigators to use within markets in East Africa. The individual needs to understand the laws pertaining to Trademark infringements within each country and to liaise with the Head, Brand Protection Africa and local Legal team to evaluate the best options, and most practical route to detection and prosecution of offenders and destruction of goods and effective deterrence and sentencing in the country. Build a strong working relationship with preferably a cross functional team to help in effecting an overall appreciation and effectiveness of the BP work across East Africa. Collaborate with Quality team, Communications team as part of the steering committee to drive Brand Protection agenda in East Africa. Identify all key freight entry (sea and land) points and ensure that training is provided in line with risk for each point. Work with Legal to ensure Trade Mark is recorded with Customs across all Markets in East Africa. Prepare and distribute update information and support documents to help officials identify potential counterfeits. Ensure that key colleagues within Packaging R&D in country /in South Africa and other BP managers across Unilever are available to assist with prompt verification. Develop relationships with other relevant Multinationals or FMCG Companies in East Africa and identify where joint actions can be planned and learning shared in a more structured manner. Utilize the local Manufacturers Associations to create or enhance a focused anti-counterfeiting group, but where other active trade associations exist, they should also be evaluated to consider which organization will deliver optimal benefit. The Brand Protection Manager may be responsible for one or two staff members and manage a budget; part of this budget will be spent on; training, activations and third-party contractors who are responsible for investigations. Manage and control these suppliers, ensuring that they meet their individual targets within the overall budget requirements. Be aware of Unilever’s Code of Business Principles, and their application, particularly in regard to these third-party investigative agencies and ensure that they are all signed up to appropriately locally modified (by local Legal) Guidelines to Private Investigators acting for Unilever. Create updated brand difference files on an ongoing basis and share them with the Global / Cluster Teams as appropriate. Report all raid actions and ensure that retained investigators and sales personnel report all sightings of new counterfeits into the Global Database ‘GUARD’. Ensure all employees especially those of sales function are regularly up to date on Brand Protection issues; reporting requirements when any counterfeits are found in the trade. Arrange training sessions for the sales & Key Distributor teams and ensure that they are fully aware of the problem and are able to understand the basic indicators and report any product suspected to be counterfeits & grays from Unilever genuine products. KEY REQUIREMENTS A self-starter with strong motivation to deliver a great job, even when working in some degree of isolation. An agile and hands on person. Comfortable working with virtual team members. The candidate should have a good understanding of brands and a basic understanding of the legal issues. The candidate should be able to communicate fluently in English (spoken and written) with a wide range of people both internally and externally. Should also have experience in any of the following fields; Sales, Marketing, Security, Legal or Finance. Ability to create strong relationships with all the key regulatory/ enforcement Agencies and external investigators. Ability to add value in managing relevant third-party partners is critical.

MAIN JOB PURPOSE: Anti-counterfeit Trade Manager is required for the purpose of implementing the agreed anti counterfeit strategy and priority action plans with the objective of disrupting the importation, distribution and sales of counterfeit Unilever products in the operating company market and the prevention of local production and inter-country exports with the defined role enumerated below: JOB SUMMARY He is the lead person on all Brand Protection (BP) issues concerning the company He is the point of contact to update all salesmen on BP issue and to collate feedbacks from the field to the business He is responsible for the appointment and supervision of the field investigators He is to train and supervise the Customer Development field Team and Key Distributor Team on how to look out for and identify counterfeits; and the procedure for gathering information and giving feedbacks. Anti-counterfeit He is to understand and be fully operational on the use of the Unilever Global BP tools for exchange of relevant information and flow of communication with the Unilever global BP Team Work with a cross functional team to drive the BP Agenda within the local business He is to lead the development of relationship with relevant external bodies such as Association of Manufacturers, anti-counterfeit coalitions etc Develop and maintain contact with relevant officers of the enforcement agencies as required to drive the business KEY REQUIREMENTS University Graduate 4 to 5 years of experience in Brand identity protection/ field investigations of counterfeits, preferably in FMCG A self-starter with strong motivation to deliver a great job, even when working in some degree of isolation. Comfortable working with virtual team members. He should have experience in the field of investigation, preference is for an ex- law enforcement officer with experience in investigation, a demonstrably good knowledge of the FAQs and ability to analyze, interpret and interface between field investigation and Field Sales activity He must understand the impact of his role on the overall business and be able to articulate the ROI from the BP actions on the business The candidate should have a keen interest in the area of field sales, a good understanding of brands and a basic understanding of the legal issues. The candidate should be able to communicate fluently in English & Swahili (spoken and written) with a wide range of people both internally and externally. He should also be currently working or must have worked up to an Assistant management level Ability to create and maintain strong relationships with all the key regulatory/ enforcement Agencies and external investigators across East African Countries.

On the 2 nd July 2018 Unilever completed the sale of the Spreads Business and it is now under the new ownership of KKR as “Upfield”, therefore any successful applicants will be employed by “Upfield Foods” not Unilever. For more details on Upfield, please click here . Regional Account Manager WL1E Based in Kenya Do you know your Kale from your Quinoa or the difference between a Flexitarian to a Regenerative Grazer? We are looking for top talent for an exciting new movement within the Food Industry. About Upfield! Upfield is a global leader in plant-based nutrition with a great history and a portfolio of iconic brands that people have used and trusted for generations. This includes Flora, Rama, Becel, Blue Band, Country Crock, I Can’t Believe it’s not Butter and ProActiv. We are a global food company with 6 business units operating in 95 markets. We have the mind-set of a start-up. This makes us fast, agile, entrepreneurial, cost conscious and accountable for our products – from seed to serving at the breakfast, lunch or dinner table. We take quality seriously and around the world we taste products every 30 seconds. We take our consumers seriously and more than 150 people will taste test each of our new innovations before they hit the shelves. Your Main Responsibilities To develop annual and monthly customer account plan for assigned accounts according to Upfield Food Group (UFG) strategy to ensure turnover, volume, distribution, and gross margin target are met. To implement agreed business development strategies for assigned accounts. To effectively manage trading terms and monitor growth plan. To gain insight & understanding into chain operators and leverage these commercial insights with channel marketing to create sustainable profitable business for both parties. To drive Solution / Concept selling via Ideation sessions and manage entire process from initial stage to launch stage. To negotiate on price with customer to ensure the total volume and profit target are met. To regularly conduct customer business review. Build up strong relationship with customers by high quality services and solutions. Co-ordinate with internal business support from chef, Research & Development, Supply Chain, Channel Marketing and related functions to ensure smooth and efficient operations to support the business growth plan. Implement other activity as directed by Line Manager. Skills, experience and qualifications: - Degree in a Business-related degree. Minimum 3 years of sales experience, with minimum 1 year in key account management Excellent negotiation and presentation skills Excellent analytical skills Well versed with MS office applications Preferably with experience and knowledge in food services and catering business (FMCG preferred). Your Personal Power! :- At Upfield we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete. Mission Statement At Upfield our purpose is clear……Making people healthier and happier with great-tasting, healthy and natural plant-based products which are good for our planet! If you are an entrepreneur at heart and have a passion for winning, a strong understanding of the FMCG business, ad would like to join us, apply and speak to one of our Talent Matchmakers! On the 2 nd July 2018 Unilever completed the sale of the Spreads Business and it is now under the new ownership of KKR as “Upfield”, therefore any successful applicants will be employed by “Upfield Foods” not Unilever. For more details on Upfield, please click here .

MAIN JOB PURPOSE Provides accurate and precise measurement and testing services for the Site to enable timely decision making and ensure that measurement and testing equipment is in good working order. JOB SUMMARY Efficiently manage site analytical laboratory in a cost-effective manner in accordance with Unilever and country regulations Ensure in-bound materials are tested and released in a timely and efficient manner Ensure quality of Inter-company exports by releasing sound product after rigorous quantitative and qualitative assessment per Brand Quality Objective. Ensure testing for R/PM, work in progress and Finished goods are performed per approved Unilever testing procedure (UMA and CRQS) and ensure release is done in a timely manner. Lead daily Quality finished product assessment meetings Ensure speedy feedback to factory of major out -of - spec quality parameters by issuing daily, weekly and monthly Quality summaries to ensure feedback to factories. Manage and ensure SAP QM discipline Ensure Laboratory Operations are carried out safely and with discipline. Build skills and improve flexibility and continuity among Technicians by maintaining a subordinate development program. Ensure Technicians participate in all projects and activities planned by QA department and site to ensure delivery of Unilever quality objectives Ensure equipment is calibrated and ready for use KEY REQUIREMENTS University degree in Science field (if possible, analytical chemistry) 3 years’ experience in Quality function in a Factory Proven & recognized achievements in one or more areas of Quality, Manufacturing and Change management. Good stakeholder management skills

Introduction Our client, a leading manufacturing company is seeking to recruit a Preventive Maintenance Engineer. Specification Plan, enforce and coordinate the maintenance schedule Manage maintenance cost and budget Autonomous maintenance of factory machinery and other plant facilities. To champion environmental health & safety activities and standards, and to support the factory in achieving high safety standards. Assist in development of site master plan and glide path from the lean manufacturing diagnostics report. Ensure satisfactory completion of projects within agreed budget, to agreed time schedules and to agreed specifications. Lead maintenance, annual overhaul and modification projects of plant and quality control equipment to guarantee attainment of consistent optimum productivity and quality products. Effectively manage the department's expenditure and assets within the agreed budget Managing and development of engineering service providers to ensure delivery of quality service according to agreed specifications. Improve equipment availability to support timely achievement of processing schedules and devise measures to achieve and sustain target production efficiencies and quality Prepare Purchase Requisitions for services and engage vendors for to execute timely. Scope and prepare maintenance procedures for faster/safe execution. Organize plant safety walkabouts within the plant. Manage the Safety Improvement Record data bank by tracking/Closing all safety related actions. Prepare Safety Work Permits to enable a safe working environment. Prepare stock spares in advance to enable faster and timely execution of maintenance. Requirements • Bachelor's degree in Mechanical Engineering Minimum 10 years' experience in a similar field Strong man-management flair • Experiential skills on Preventive Maintenance and autonomous Management

Introduction Our client, dedicated to the advancement of wealth management through the provision of excellent products, is seeking to recruit Tied Agents to sell and promote the company and its products. We are looking for results oriented, self driven candidates able to work under minimal supervision Specification Understand the companies' strategic priorities and related business development goals and objectives. Deliver the company's business and market growth objectives by promoting and selling its products through direct sales, participating in activations and promotions, client presentations, cold-calling, setting up and attending meetings with potential customers etc. Demonstrate a good understanding of the company's business and products by providing complete and accurate information to all customers and potential customers. Comply with all risk and control requirements including ensuring that all customer relationship management and marketing requirements are carried out in line with all internal governance frameworks. Ensure all application forms are correctly recorded and reported to the Business Development. Forward to the company all payments and supporting documentation. Proactively manage client relationships by identifying and escalating any queries, disputes or customer complaints to the Business Development Manager, Retail or Head of Business Development and Marketing for resolution and guidance on a timely basis. Participate in all internal activities such as meetings, training etc. for the purposes of information/ knowledge sharing, providing/ receiving relevant feedback, receiving relevant updates on business activities and products, furthering your knowledge of business procedures etc. Maintain books and records clearly showing all inquiries, transactions and proceedings including any related transactions that have been undertaken and providing these books and records for inspection and review on a weekly basis. Prepare and submit weekly reports, returns and other information relating to all sales and any business development carried out. Requirements A Degree in a Finance, Business or Marketing related course from a reputable institution of higher learning with three to six months previous exposure in sales or marketing. Maximum of up to a year (1) of relevant experience preferable in financial services. Good knowledge of investments/ wealth management etc. Accountable: positively influences others to achieve results that are in the best interest of the organization. Builds relationships: establish and maintain positive internal and external working relationships; builds trust; anticipates, understands, and responds to the needs of internal and external clients to meet or exceed their expectations within the defined parameters. Effective communicator: communicate in a clear and timely manner using appropriate and effective communication tools and techniques. Able to communicate complex financial data and information to managers with non-financial expertise

Introduction Our client, a leading Cloud Solutions provider is seeking to recruit a Sales representative who is results-driven, should actively seek out and engage customer prospects. Provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. Specification Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and promotional trends Continuously improve through feedback Requirements Proven work experience as a sales representative in the software industry Knowledge of G Suite an added advantage Familiarity with BRM and CRM practices along with ability to build productive business professional relationships Highly motivated and target driven with a proven track record in sales Excellent selling, communication and negotiation skills Prioritizing, time management and organizational skills Ability to create and deliver presentations tailored to the audience needs Relationship management skills and openness to feedback BS/BA degree or equivalent in any field

Introduction Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world. The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities. They are seeking to recruit a Section Manager- Bakery Specification Must have excellent knowledge of all products and impart the same on the section team. Maintain set food preparation/production and packaging standards. Analyze customer purchasing power, establish product popularity index, anticipate customer needs and craft menus that will meet customers' needs. Ensure that products are properly labeled with right prices, name and dates. Monitor and maintain stock inventory levels to avoid over and under stocking. Execution of excellent customer care including prompt response to queries and appropriate remedial measures for complaints from internal and external customers Operate all food preparation machines and equipment. Liaise with the receiving team in ensuring that the right products are received in the right quantity, quality and time frame. Ensure proper storage of products in the warehouse, cold rooms and chillers. Enforce the highest standards of hygiene of the storage areas, work stations and employees. Put in place stringent measures to curb product spoilages/shrinkage. Develop sales promotions in liaison with the Department Head and Store General Manager to enhance sales. Management and overall supervision of section team including enforcement of positive and negative rewards. Carry out section inventory on a daily, weekly and monthly basis and participate in sales budgets. Analyze profit and loss statements and recommend improvements to meet department goals. Assist in section staff recruitment exercise. Internal training of section team Requirements • Degree/Diploma in Food Production & Service. 4-6 years work experience in a similar position Minimum 3 years in FMCG or Retail Sales, with experience in the following: Shrinkage Purchasing Margins Procedural execution ✓ Team Management

Introduction Our client is a well-established manufacturing/ company dealing in Timber and related finished products. They seeking to recruit a Sales Manager who will be tasked with driving sales and generating revenue. Specification Selling timber and other finished products To motivate the Sales representatives to close sales. To develop effective training programs that teach the sales team how to acquire customers, negotiate deals, secure financing and complete paperwork for the sale. To set weekly, monthly and yearly monetary goals for the sales team to achieve Achieve growth and hit sales targets by successfully managing the sales team Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status Do market survey and give strategies on how to be the leader in the market Requirements Bachelor's degree in Business Administration, Marketing or a related field Excellent mentoring, coaching and people management skills Strong business sense Proven ability to drive the sales process from plan to close

Introduction Our client is a well-established manufacturing/production company dealing in Timber and related finished products. They seeking to recruit a Sales Representative who will be tasked with driving sales and generating revenue. Specification Selling timber and other finished products Develop and follow up on business leads. Manage customer accounts. Conduct a market survey Set sales quotas and develop scripts. Maintain contact with dealers and distributors. Analyze sales statistics to determine sales potential and inventory requirements and to monitor customers' preferences. Ensure customer satisfaction. Generate numbers for a company to determine if sales goals have been met. Develop motivational material. Requirements Degree/Diploma in Marketing or in any business-related course from a recognized learning institution A minimum of 2 years' experience in sales Good communication skills Strong business acumen

Introduction Our client is a well-established manufacturing/production company dealing in Timber and related finished products. They seeking to recruit a Junior Graphic Designer. Specification Prepares work to be accomplished by gathering information and materials. Plans concept by studying information and materials. Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts. Obtains approval of concept by submitting a rough layout for approval. Prepares finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors. Prepares final layout by marking and pasting up finished copy and art. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment. Completes projects by coordinating with outside agencies, art services, printers, etc. Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies. Requirements Bachelor /Diploma in Graphic Design, Information Technology or Desktop Publishing 2 years' experience in a busy organization Must be good multi-taskers with time management skills. They should be familiar with a wide range of design software, including PageMaker, Quark, Photoshop, Illustrator, and Dreamweaver. Must be able to use web design and development tools e.g-HTML and Web-building tools.

Introduction Our client is a Christian-based Africa-wide Agri-market development agency specialized in value chain analysis, profitable smallholder commercialization and market access. They are seeking to recruit a Human Resources Manager Specification Develop and administer various human resources plans and procedures for all company personnel Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems. Handle recruitment and induction of new staff, drawing and issuance of contracts and ensuring that the employees understand their contracts. Prepare the payroll, and ensure timely remittance of all statutory deductions as required Handling employee separation ensuring it is done as per the terms of their contracts and timely. Coordination of staff activities such as team building, staff welfare activities and internal staff meetings. Ensuring provision of efficient and effective human resource administration services including development and implementation and interpretation of HR policies and procedures, handling of staff correspondences related to enquiries, leave administration, time and attendance. Coordination of training and development programs Performance management and performance appraisal Drawing and Implementation of SOPs. Ensure all government regulations and required registrations by local authorities are complied with. Coordinating all activities on Occupational Health and Safety. Processing various monthly HR reports and as may be required. Consultant and advisor role to Management and line managers on employee management issues. Ensuring that the established disciplinary and grievance handling procedures are followed in resolving disciplinary matters. Resolving employee's grievances with the staff to ensure harmonious industrial relations. Requirements • Degree in Human Resource Management/ Business Related Course. Higher Diploma in Human Resource Management. Must be a registered member of IHRM. A minimum of 5 years of experience in a similar capacity Demonstrated leadership and vision in managing staff groups. • Should possess customer service skills

Introduction Our client, a leading furniture company is seeking to recruit a Quantity Surveyor-Furniture Specification Make a budget at the start of every month. List the requirements of the different departments: payroll, carpentry, metal section, upholstery, advertising and office. Cost new items and jobs as they come in. Requests for quotations should be entered as required. Revising the cost of standard items as the price of materials and labour changes Establishing a system whereby the production team can give feedback on time and materials spent on making products. Making a comprehensive pricelist for all our standard items, to be revised as the cost of materials and labour changes. Take orders from customers who phone in or who visit the factory. Discuss the order with the designer as necessary and produce a proforma invoice for the work. In the case of special items, working with the designer to produce shop drawings for production in the factory. Preliminary drawings of special items, preferably in 3D, should be sent with the quotation for the approval of the customer Keep in contact with the representatives of regular customers. Make new contacts with potential customers leaving the brochure of the company with them upon visiting them. Keep the large database of past customers up-to-date on a daily basis. Old customers are to be sent details of new products as they are produced. Plan exhibitions decide what is to be displayed, how it is to be advertised and who is to be invited, from the customer database. Follow the orders of any customer, through the factory and out for inspection and delivery. Working with the designer, to produce brochures and advertisements to publicize our various products. New products, introduced in our range, should be quickly posted on our website after discussion with the sales and design teams as to whether they are marketable Requirements • Diploma in Quantity Survey with experience in furniture Knowledge in material types and prices • Previous experience with interior design companies

Introduction Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service. We are recruiting for Telesales Agents based in Nairobi. Specification Job Summary Overall purpose of the job 1.Making outbound calls 2.Responsible for achieving individual sales target 3.Responsible for achieving team target through teamwork 4.Implementation of company policies 5.Report on Customers' needs and how they were handled 6.Time management Description of Core Duties Detailed description of the main tasks performed by the job holder 1.Making outbound calls Ensuring individual data is well managed 2. Responsible for achieving individual sales target Converting outbound and inbound calls into sales 3. Responsible for achieving team target through teamwork Working in unison with fellow team members to achieve cluster target Information sharing amongst team members to improve team efficiency 4. Implementation of company policies Adhering to laid down company policies 5. Report on Customers' needs and how they were handled Gathering customers' feedback and escalation to various departments 6. Time management Ensuring that time as a resource is well managed throughout the day Requirements Education, including specialised training Minimum of high school diploma, proficiency in computer applications, required language proficiency, knowledge of customer service principles, practices and knowledge of call centre telephony and technology. Experience Experience in a call centre or customer service environment. Knowledge of administration and clerical processes. Good data entry and typing skills. Other attributes Listening skills. Verbal and written communication skills. Problem analysing and problem solving. Stress tolerance and reliance. Teamwork.

Introduction Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service. We are recruiting for Quality Assurance Analyst based in Nairobi. Specification Job Summary Overall purpose of the job The Quality Analyst is responsible of evaluating, monitoring and developing overall agent performance while ensuring the quality of all customer support activities meets the client standards expectations within the assigned line of service through the call centre system. Description of Core Duties -Detailed description of the main tasks performed by the job holder -Analyzing agent calls against set parameters -Coach contact center agents on identified gaps -Analysing agent response to customer queries on Email and Social media -Identify Training Needs for the contact centre team -Manage the training needs and schedules for the customer service. team, enabling every member to attain the set minimum number of training sessions set -Analyse the customer feedback tracker, document customer handling behaviour, prepare report and give appropriate feedback to the customer service Officers. -Participate and facilitate Calibrations sessions to check understanding and maintain consistency with feedback. -Participating in design and updating of service excellence monitoring formats and quality standards. -To perform any other duty as assigned in line with the organization goals and objective -Analysing agent calls against set parameters -Coach contact Centre agents on identified gaps -Doing reports. Requirements At least a diploma in a business course. Training in Quality Assurance will be an added advantage. Experience At least 2years experience in a similar role

Introduction Our client, a leading FMCG manufacturing company is seeking to recruit an Inventory Controller. Specification Issue and receive materials in adherence to the laid down Standard Operating Procedures. Ensure that requisitions and GRNs are posted accurately and on a timely basis and that the necessary reports like the weekly Stock Level Report are generated on time. Ensure that duly authorized GRNs and Reject notes are forwarded to Finance Department on a timely basis. Conduct period physical stock checks of the most critical items to ensure that the Physical Stock balances tie. Investigate variances, if any, and report to the DGS Manager. Ensure comprehensive monthly stock-takes and reconciliations are carried out in a professional way. Ensure the correct coding and labelling of materials to enhance accessibility. Assist the DGS Manager in identifying slow moving items so that appropriate action can be taken. Immediately and confidentially report to the DGS Manager/Administration Director of any credible sign of stock pilferage/stock theft. Ensure a smooth flow of all the operations in DGS. Represent the DGS Manager in the weekly Stock Level Meetings in his absence. Requirements • Bachelor's in administration, Accounting or related course 4-5 years' experience in Stock Management Excellent working knowledge of Excel • Strong analytical and problem-solving skills