16 jobs found in nairobi

Position: Assistant Customer Service Excellence Manager Location:Nairobi Terms: Local Main Job Purpose TheAssistant Customer Service ExcellenceManager supports the end toend order management process from order receipt to cash collection and claims processing.He/she will drive collaboration, manage on time in full delivery of customerorders and ensure continuous engagement with key stakeholders for seamless customerservice operations. Job Summary Manage the Order Managementprocesses from order collection to order delivery and return, aiming to providethe best possible service level towards our customers. In line with the standardoperating procedures. This is between the local and regional teams. Maintain Standard OperatingProcedures within the customer service department Support IT implementation forCustomer Service modules, including ERP and any other systems. Participatein all necessary tests to make sure systems run according to core modelprocesses. Develop key performance indicators i.eservice level, cash and cost management Collect and follow up customerorders on SAP. Ensure a close follow up of daily order entering and guaranteestrict order management accuracy. Work closely with Finance, CustomerDevelopment and Logistics departments to reduce order cycle times andimprove fill rates while controlling the cost of serving customers. Work closely with Finance to ensuretimely booking of claims. Most importantly to maintain a clear auditrecords related to department activities. Accounts receivables and claimsmanagement by engaging customer development team to prompt customers tosettle debt statements. Maintain a weekly shipment outlookand lead weekly/ monthly meetings with all stakeholders to review orderstatus, priorities and challenges. Customer service performance managementreporting and including management reviews Build customer service teamcapability through trainings and on the job coaching Continuous improvement mentality Key Requirements University degree completed in relevantfield Minimum of 3 yearsFMCG experience in Supply chain Excellent ordermanagement process Excellent workingand analytical Knowledge of SAP and Excel Demonstrated peoplemanagement skills with ability to coach and develop future leaders Strong analyticaland numerical skills Strong interpersonal,presentation and problem-solving skills Resilient,passion and ability to work under pressure to deliver results

Introduction Our client, a company committed in providing world class marketing services in areas such as Brand Activation, Field Marketing Services and Branding seeks to recruit a Senior Account Manager-Marketing & Branding The individual will be tasked with managing the clients within his/her assignment. Maintain client relationship, prepare plans, budgets and reports, supervise executions, expand the business for both existing and prospective clients, and ensure subordinates' professional growth and development. Specification BUSINESS DEVELOPMENT Be familiar with the market dynamics to maintain and achieve sales target Establish new businesses and also maintain existing accounts Ensure the delivery of high quality service that will attract repeated business Identify business opportunities FINANCIALS Strict adherence to campaign budgets Timely invoicing of executed projects Budget reconciliation and cost control Secure POs before commencement of projects Ensure 100% accuracy of billing and invoicing on all projects executed. Follow up and drive prompt payment for all executed projects. Maximum outstanding debts kept at 30days. Work closely with procurement and finance to deliver and maintain good budgeting cost/margin. CLIENT MANAGEMENT Act as the liaison between clients and the business Maintain close relationship with existing clients Work closely with clients to achieve clients' growth ratio Quick response time to clients emails, phone calls and task Timely attendance of clients meetings and reporting Manage clients' expectation for renewed contract STAFF MANAGEMENT Grow and mentor staff working directly under you Supervise support team and interns STRATEGY & PLAN DEVELOPMENT Develop strategy for clients' briefs as they are received Formulate and outline project plans Compile and develop comparative and competitive insight industry-wide for managed clients PROJECT MANAGEMENT / QUALITY CONTROL Day to day management of clients' projects Take part in all brainstorms/ideation sessions within the agency. Develop proposal/plans in response to client's briefs Develop budgets for all project with corresponding job bag following agency stipulated cost margin Manage specific projects independently but at the supervision of an account manager or Head of Unit, as is applicable Drive smart, tactical execution of client projects Ensure proper planning with necessary tools for all projects e.g. timelines, work plans, checklist etc. Ensure production meetings are held both in-house and with client Manage situation and issues as they arise • Manage weekly campaign status documents for review • Obtain internal approval on all activities and projects before execution • Work closely with the relevant lead (sales incentive or otherwise) to provide support on assigned duties • Ensure training of all field staff with proper briefing and dissemination of all required information e.g. salary breakdown, codes of conduct and most importantly effective communication of brand essence etc. • Ensure contracts and MOUs are duly signed by all parties with roles and responsibilities where necessary • Ensure the field staff details are adequately documented prior to kick off of all projects and while its ongoing (contracts, issuance of temporary ID cards etc.) and that all necessary materials are collated and stored on the Google drive if applicable for reference • Ensure proper inventory of all project materials upon commencement and closure • Ensure proper closure of all projects with all materials duly reconciled and returned to client • Develop proof of execution and invoices for all projects within a week of execution • Manage multiple projects simultaneously with no overlap PROJECT REPORTS • Prepare report on all completed projects, to include insights, research and analysis • Submit weekly and monthly reports to clients • Ensure all claims are uploaded • Ensure debriefs are held at the end of all projects, review reports shared for learnings by all • All data capture must be collated and shared with client • Ensure case studies are submitted and shared on the server (Shared folder) Requirements QUALIFICATION: • B.Sc./HND any related discipline • Certification in marketing communications-related courses would be an added advantage. EXPERIENCE: • Minimum of three (3) years' work experience in a similar role within the Brand Marketing Industry. SKILLS: • Project management skills • Strong people management and negotiation skills • Creative and innovative • Exceptional written and verbal communication skills • Detail-oriented • Ability to multi-task and work independently • Ability to interact with staff at all levels in a fast-paced environment • Attention to details • Ability to work under pressure • Proficient in Microsoft office

Introduction Our Client, a leading Tours & Travel Company seeks to recruit a Credit Control Executive. The Credit Controller will handle the collection of finances and the resolution of account queries. He/she will also be required to produce and send sales invoices and issuing credit notes. The Credit Controller is also responsible for the management of debt recovery, which may involve stopping the delivery of services or undertaking legal action in the case of non-payment by the debtor. Specification Maintain strong relationships with all clients to ensure invoices are clear for payment. Check customer's credit ratings with banks before approving the loan Set up the terms and conditions of a loan to be in line with the risk, amount and type of loan. Manage the timely and effective collection of all debts and payments. Negotiate repayment plans when necessary. Resolve all issues raised internally and externally around outstanding invoices. Post and allocate daily receipts to accounting systems; run reports for senior staff. Provide accounts information to internal departments. Provide accurate advice on billing queries Respond promptly and completely to both client and internal enquiries Propose write off of irrecoverable receivables Providing ad-hoc reporting as and when requested by management Undertake account reconciliations as required Ensure monthly processing deadlines are met as required Send out monthly client statements/letters as may be agreed from time to time Develop the credit management capability within the practice Requirements BS degree in accounting, finance or mathematics. 4 years experience. Ability to establish and maintain good client relationships, both internally and externally at all levels. Strong communication skills, orally and verbally. Understanding of the legal complexities of loans, payments, interest rates, etc. Ability to reconcile complex accounts and have excellent attention to detail. Competence in Microsoft Office products, and accounting software programs. Prior experience with financial systems including invoicing. Calm, confident manner to handle potentially uncomfortable conversations. Ability to hold personal client information in the strictest confidentiality.

Position: Stock Accountant Location: Nairobi, Kenya MainJob Purpose Weare proactively looking for a Stock Accountant to take up the opportunity whenit falls vacant in the future. As a member of the Supply Chain Finance team,responsible for ensuring reliability and accuracy of all financial and secondlynon-financial information on stocks (Raw Material, Packaging Material&Finished Goods) in the entire process. Proactively identify all costs,issues and risk involving stocks and inform on its impact on business results. JobSummary Ensurecorrect accounting and valuation for Finished Goods, Raw & Pack Stocks bothat Unilever and at approved 3rd parties and Engineering spares in line with theaccounting policy and the International Accounting Standards Correctprovisioning for Slow moving and obsolete stocks per the stocks policy Partneringwith the business (Supply Chain, Marketing and Sales teams etc) on initiativesto run down SLOBS. Monitorand ensure effectiveness of Stocks and Engineering spares controls includingcontinuous review of processes and policy to maintain a sound controlenvironment around stocks. Organizeand coordinate the monthly and quarterly stock take for Finished Goods, Raw& Pack and Engineering spares (yearly) including ensuring that there areresources for the count and that all locations have been counted and signed offand following up on any issues raised during the count. Provideadvice to supply chain teams in their countries for exceptions toprocess/policy or introduction of new processes. Monthlystocks forecasting with planners for working capital reporting. KeyRequirements Atleast 2-3 years’ experience in Management Accounting in Unilever or similarindustry Management/FinancialAccounting experience in an FMCG business. Experiencein a multinational company will be ideal. Must be a graduate of a Business Course,preferably with excellent Accounting background Strong knowledge and practical experiencein the application of Microsoft Excel, PowerPoint and Word tools.

Introduction Our Client, a leading Tours & Travel Company seeks to recruit a Business Development Executive. The Business Development Executive will be responsible for maintaining fruitful relationships with clients and addressing their needs effectively. Researching and identifying new market opportunities and making cold calls for new business leads. Specification Oversee the sales process to attract new clients. Work with senior team members to identify and manage risks. Maintain fruitful relationships with clients and address their needs effectively. Research and identify new market opportunities. Prepare and deliver pitches to potential investors. Foster a collaborative environment within the organization. Keep prospective client database updated. Make cold calls for new business leads. Support in writing new business proposals. Maintain knowledge of all product and service offerings of the company. Arrange meetings for senior management with prospective clients. Follow company guidelines and procedures for acquisition of customers, submission of tenders etc. Requirements Bachelor's Degree in relevant field. A minimum of 4 years' experience working as a business development executive. Experience working in a tours and travel company is highly desirable. Ability to develop good relationships with current and potential clients. Excellent leadership and communication skills. Experience in project management and/or sales. Knowledge of productivity tools and software. High attention to detail and a focus on fact-based decision making. Ability to work under pressure.

Introduction Our Client, a leading Tours & Travel Company seeks to recruit a Senior Credit Controller. He/she will be responsible for managing and monitoring a large portfolio of partners' accounts by overseeing the communication and collection strategy set by the company. Furthermore ensuring that policies and procedures are followed and geared towards company benefit. Specification Creating policies and procedures that ensures timely payment and customer retention in the short and long run Evaluating, reconciling and monitoring debtor balances to ensure a reduction on the debtors and customers Ensure all the credit collection policies are followed by all the members of your department liaising with customers and the internal personnel Execute and oversee payment and collection techniques set by the Senior Manager and settling their invoices Communicate proactively and effectively with members of your department, internal and external partners on issues hindering progress Working with financial institutions to determine the credit ratings on the customers and clearly understand the next steps to be taken Present monthly client statement and daily receipts to the accounting department to help reconcile the credit profiles Support the departmental input and execution of various projects within given deadlines and give relevant accountability Requirements Bachelor Degree in Accounting, Finance, Business Administration or in a related field Minimum 5 year work experience in a Credit Controller position. Experience working in a Tours and Travel organization is highly desirable. Strong analytical skill with acute attention to detail Confidence to manage a large number of stakeholders Competency with large Enterprise Resource Planning(ERP) Systems Should have organizational and problem solving skills Should be able to work independently as a team or an individual Should be able to communicate assertively and clearly

Introduction Our Client, a leading Tours & Travel Company seeks to recruit a Senior Accounts Payable. The Senior Accounts Payable will be responsible for paying employees by verifying expense reports and preparing pay checks. Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance. Specification Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. Reconciling processed work by verifying entries and comparing system reports to balances Maintaining historical records Paying employees by verifying expense reports and preparing pay checks Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance Preparing analyses of accounts and producing monthly reports Continuing to improve the payment process Manage petty cash account Reconcile credit card statements Performs other duties as required to support Accounting Department. Requirements Bachelor's Degree in relevant field A minimum of 4 years' experience working as a senior accounts payable ACCA or CPA required Advanced Microsoft Excel skills with formulas, V-lookups, pivot tables Experience working in a tours and travel company highly desirable. Analytical and problem solving skills Organizational skills and attention to detail Thorough knowledge of applicable accounts payable/general ledger and chart of accounts Very effective organizational skills Team player Strong business ethics Result-Oriented

Introduction Our client, a company committed in providing world class marketing services in areas such as Brand Activation, Field Marketing Services and Branding seeks to recruit a Senior Account Manager-Marketing & Branding The individual will be tasked with managing the clients within his/her assignment. Maintain client relationship, prepare plans, budgets and reports, supervise executions, expand the business for both existing and prospective clients, and ensure subordinates' professional growth and development. Specification BUSINESS DEVELOPMENT Be familiar with the market dynamics to maintain and achieve sales target Establish new businesses and also maintain existing accounts Ensure the delivery of high quality service that will attract repeated business Identify business opportunities FINANCIALS Strict adherence to campaign budgets Timely invoicing of executed projects Budget reconciliation and cost control Secure POs before commencement of projects Ensure 100% accuracy of billing and invoicing on all projects executed. Follow up and drive prompt payment for all executed projects. Maximum outstanding debts kept at 30days. Work closely with procurement and finance to deliver and maintain good budgeting cost/margin. CLIENT MANAGEMENT Act as the liaison between clients and the business Maintain close relationship with existing clients Work closely with clients to achieve clients' growth ratio Quick response time to clients emails, phone calls and task Timely attendance of clients meetings and reporting Manage clients' expectation for renewed contract STAFF MANAGEMENT Grow and mentor staff working directly under you Supervise support team and interns STRATEGY & PLAN DEVELOPMENT Develop strategy for clients' briefs as they are received Formulate and outline project plans Compile and develop comparative and competitive insight industry-wide for managed clients PROJECT MANAGEMENT / QUALITY CONTROL Day to day management of clients' projects Take part in all brainstorms/ideation sessions within the agency. Develop proposal/plans in response to client's briefs Develop budgets for all project with corresponding job bag following agency stipulated cost margin Manage specific projects independently but at the supervision of an account manager or Head of Unit, as is applicable Drive smart, tactical execution of client projects Ensure proper planning with necessary tools for all projects e.g. timelines, work plans, checklist etc. Ensure production meetings are held both in-house and with client Manage situation and issues as they arise • Manage weekly campaign status documents for review • Obtain internal approval on all activities and projects before execution • Work closely with the relevant lead (sales incentive or otherwise) to provide support on assigned duties • Ensure training of all field staff with proper briefing and dissemination of all required information e.g. salary breakdown, codes of conduct and most importantly effective communication of brand essence etc. • Ensure contracts and MOUs are duly signed by all parties with roles and responsibilities where necessary • Ensure the field staff details are adequately documented prior to kick off of all projects and while its ongoing (contracts, issuance of temporary ID cards etc.) and that all necessary materials are collated and stored on the Google drive if applicable for reference • Ensure proper inventory of all project materials upon commencement and closure • Ensure proper closure of all projects with all materials duly reconciled and returned to client • Develop proof of execution and invoices for all projects within a week of execution • Manage multiple projects simultaneously with no overlap PROJECT REPORTS • Prepare report on all completed projects, to include insights, research and analysis • Submit weekly and monthly reports to clients • Ensure all claims are uploaded • Ensure debriefs are held at the end of all projects, review reports shared for learnings by all • All data capture must be collated and shared with client • Ensure case studies are submitted and shared on the server (Shared folder) Requirements QUALIFICATION: • B.Sc./HND any related discipline • Certification in marketing communications-related courses would be an added advantage. EXPERIENCE: • Minimum of three (3) years' work experience in a similar role within the Brand Marketing Industry. SKILLS: • Project management skills • Strong people management and negotiation skills • Creative and innovative • Exceptional written and verbal communication skills • Detail-oriented • Ability to multi-task and work independently • Ability to interact with staff at all levels in a fast-paced environment • Attention to details • Ability to work under pressure • Proficient in Microsoft office

Introduction Our Client, a Tours & Travel Company seeks to recruit a Visa Officer who will be responsible for the processing of the visa caseload. In addition he/she will also be involved in assessing, processing and making decisions on visa applications in line with relevant legislation, policy and procedures, analysing visa applications and undertaking checks on documentation and/or supporting the administrative functions of the office. Specification Applying legislation and policy to make sound decisions on Visa applications Application of judgment in decision-making Quickly acquire and maintain knowledge of procedures, policy and legislation relevant to the work area Preparing and sending correspondence to visa applicants to request information Providing quality client service, with an emphasis on a high level of communication Utilize computer based technology to conduct routine tasks in order to produce timely outcome Requirements A university degree At least 5 years of relevant work experience Excellent command of English - both oral and written IT proficiency and solid skills with regards to the Microsoft Office programme Well organized with an excellent eye for details Responsible, flexible and loyal Ability to work independently Great interpersonal and intercultural skills and team player abilities Ability to handle multiple tasks and work under time pressure

Introduction Our Client, a leading Tours & Travel Company seeks to recruit a Tours Manager. He/ She will coordinate the tours department and ensure that the department is running smoothly. Specification Ability to handle inbound and outbound travel for clients Coach and guide staff, to ensure optimum performance and world class service at all times Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory; Guide Tour Consultants on development of domestic and international packages Bring in new business to the company by preparing packages for prospective clients, visiting/sourcing clients and groups Designing flexible tour packages to meet the needs of different clients; Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points Ensure bookings are made through preferred suppliers wherever possible. The Tours Manager must be familiar with all preferred suppliers, and the applicable commission rates Assisting with passport and immigration issues Communicating a range of information on itineraries, destinations and culture; Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop Ensuring that the tour is running smoothly for individual members of the group Developing mechanisms to achieve the client's/group needs/objectives. Advising about facilities, such as sights, restaurants and shops, at each destination; Arranging for clients transportation from the airport to the hotel or from one hotel to another both locally and internationally. Tracking budgets and expenses while Providing activity/statistical summary reports Liaising with hotels, coach companies, restaurants and other clients; Car hire for group safaris/individuals Requirements Degree in a related Tourism or Business related field Minimum of 7 years' experience in a busy travel agency Strong Leadership Skills Team player and ability to work with diverse teams Strong communication and Negotiation skills Good interpersonal and relational skills Effective Planning and organizational skills Excellent analytical skills with good presentation skills Skills in creating Tour packages

Introduction Our Client, a leading Tours & Travel Company seeks to recruit a Credit Control Executive. The Credit Controller will handle the collection of finances and the resolution of account queries. He/she will also be required to produce and send sales invoices and issuing credit notes. The Credit Controller is also responsible for the management of debt recovery, which may involve stopping the delivery of services or undertaking legal action in the case of non-payment by the debtor. Specification Maintain strong relationships with all clients to ensure invoices are clear for payment. Check customer's credit ratings with banks before approving the loan Set up the terms and conditions of a loan to be in line with the risk, amount and type of loan. Manage the timely and effective collection of all debts and payments. Negotiate repayment plans when necessary. Resolve all issues raised internally and externally around outstanding invoices. Post and allocate daily receipts to accounting systems; run reports for senior staff. Provide accounts information to internal departments. Provide accurate advice on billing queries Respond promptly and completely to both client and internal enquiries Propose write off of irrecoverable receivables Providing ad-hoc reporting as and when requested by management Undertake account reconciliations as required Ensure monthly processing deadlines are met as required Send out monthly client statements/letters as may be agreed from time to time Develop the credit management capability within the practice Requirements BS degree in accounting, finance or mathematics. 4 years experience. Ability to establish and maintain good client relationships, both internally and externally at all levels. Strong communication skills, orally and verbally. Understanding of the legal complexities of loans, payments, interest rates, etc. Ability to reconcile complex accounts and have excellent attention to detail. Competence in Microsoft Office products, and accounting software programs. Prior experience with financial systems including invoicing. Calm, confident manner to handle potentially uncomfortable conversations. Ability to hold personal client information in the strictest confidentiality.

Introduction Our Client, a leading Tours & Travel Company seeks to recruit a Travel Consultant who will be tasked with ensuring the clients are offered quality services at any particular time and the company policies are adhered to. Specification 1. To attend to all clients i.e. corporate, individual and walk-ins professionally. Number of clients attended in a month. 2. Making flight quotations in the prescribed standard format and ticketing rules and conditions must be clearly defined. Ensure all bookings are confirmed by the client and are well briefed before and after ticketing. Number and cost incurred due to errors on quotation per month. Number of non -confirmed tickets in a month. 3. Ensure the clients are clearly given all the options available as per their destination/routing and advise them on all alternatives and cheapest rates available even when they have requested a specific airline/routing especially when the counter offer is cost effective. % effectiveness of the information given. 4. Ensure to go through all the queues all the time and advise client on the status and ensure the clients are communicated/briefed on time on any flight changes i.e. schedules and lateness etc. and confirm they have understood. Number of ADMS/complains that a loss in a day, week and month. % of effective communication to the client. 5. Ensure the client is well briefed on all travel requirements needed (Timatic Information) i.e. passport, visa processing rules, Health, customs etc. Clients complaints observed during the month due to lack of travel information. 6. Ensure fare rules/refund rules/hotel bookings/hotel cancellation rules and reservation rules/policy is clearly shown to enable the client make an informative decision and especially when the ticket/accommodation is non-refundable/non changeable/no-show loses value. No of bookings done without giving alternatives/fare rules in a month. 7. Ensure the client is informed of the flight duration, transit point, aircraft type, luggage allowance, check in process especially when issued separate tickets, visa information at both transit and destination points, and ticket time limit. No of complaints raised by client due to lack of information related to this. 8. Global Distribution System (GDS)policy, rules and regulations should be observed without fail to avoid ADM'S, HX,UN,UC etc. and segments cleared all the time. No of ADMS, HX, UN, UC made in a month and without observing GDS policy. 9. Ensure there are no dummy ticket numbers on passenger name record or duplicate bookings. No of dummy tickets/void ticket on PNRS in a month. 10. Ensure all tickets are authorized for by the client officially through a written confirmation before forwarding to finance in the standard format. No of wrong information forwarded to finance for billing/without approvals. 11. Ensure ticketing rules and regulations, no show, are followed to avoid unnecessary cost. Cost incurred due to not following the fare rules. 12. Seek approval before issuing any credit to the client, Ensure discounts are kept within the regulated framework and seek approvals for new clients and who doesn't qualify as per the set discount levels. No of tickets issued without approval. No of discounts offered without approval. 13. Ensure timely invoicing and in the right format for all sales made during the day within 24hrs unless written permission from management has been granted. No of tickets not invoiced after 24hrs in a month. 14. Ensure that you are familiar with special requirements of each airline MEDA/UMNR/stretcher, wheel chair, old people etc. case procedure and the client/passenger is well briefed on clearance procedure per each carrier and line manager should approve. Number of cases that are loss to clients with special cases in a month. 15. All complaints must be recorded and escalated as per the company procedures. Complaints not recorded as per the policy. 16. Ensure clients/company profile must be updated every time information is received which includes but not limited to passport, frequent flying, sitting, meal, airport transfer, among others. % effectiveness of the profile. 17. When forwarding refunds to accounts, ENSURE cancellation rule is/are attached on the audit coupon for the fare being refunded. i.e. when refunding N-class fare for NBO-MBA this is what should be captured. Number of refunds forwarded in complete. 18. VIP travellers should be given special attention. Complaints that are loss with regard to VIP travellers. Requirements Tourism Management Degree / Tours & Travel Degree / Business related degree MUST have at least 4 years' experience as a travel consultant Experience in liaising with international travel agents / partners Excellent planning and organizational skills Self - motivated, Confident and outgoing personality Ability to multi-task and get things done to completion A Team player with good interpersonal and communication skills Excellent networking and prospecting skills

Introduction Our Client, a leading Tours & Travel Company seeks to recruit an Accountant Payables. He/she will ensure that payables are done accurately and on time and the reports sent. Specification 1. Ensure all daily payables are made and at the required time. -Timely payment 2. Ensure all reconciliation accounts are attended to. -Timely reconciliation and reports done 3. Ensure fuel payments are done and records kept. -Timely payment 4. Ensure posting of XCR after XO are invoiced and on time. -Timely posting and invoicing 5. Compile client reports and post them on daily basis as expected. -Timely posted reports and % complain from the client 6. Ensure bank reconciliation are always up to date. -Correct and timely bank reconciliations 7. Ensure the receipting is done and records done in the book. -Records Kept -Timely receipting 8. Ensure scanning of payments and receipts is done and filing with the admin representative.. -Accurate and records ept 9. Ensure mobile money transactions are done and cleared. -Timely transactions done 10. Ensure credit card reconciliation and payment are done and on time. -Timely payments and reconciliation 11. Compile and share clients report are done and in timely manner. -Timely compiling of the reports 12. Prepare VAT, do filing and payment. -Accurate and timely payment 13. Make PAYE payments -Accurate and timely payment 14. Fuel management and payments and other payments. -Timely and accurate information Requirements University Degree B.com (Finance/Accounting) CPA-K highly desirable At least 4 years' experience in a similar position Personal Credibility, Honest, Trustworthy & High Integrity Strong personality, excellent oral and written communication skills. Analytical and problem solving skills Effective verbal and listening skills Very effective organizational skills Strong business ethics Result-Oriented Attention to Detail •Strategic focus

Introduction Our Client, a leading Tours & Travel Company seeks to recruit a Tours Consultant who will be tasked with ensuring the clients are offered quality services at any particular time and the company policies are adhered to. Specification 1. Handling enquiries for inbound and out bound travel for corporates and walk in clients, and ensure all the enquiries have been responded to within 24hrs. Time taken to respond on enquiries. 2. Ensure hotels, restaurants and excursions booking for clients are done and timely, and manage the bookings to avoid penalties by cancelling bookings which do not mature. This should be clearly communicated to the client of the laid down policies& procedures on booking before doing any booking. No of complaints in a month. No of cancelled bookings in a month. 3. Ensure all payments are made to the suppliers in good time and in advance. No of payments not done on time in a month. 4. Prepare and translate itineraries to clients for the various destinations of interest and make sure that all travel arrangements run according to the program. No of wrong itineraries done in a month. 5. Exploring and identifying new business opportunities in a competitive and rapidly changing industry. No of new opportunities/business brought in a month. 6. Researching, developing and creating interesting tour packages to clients to meet market demand. No of new tour packages brought in a month. 7. Ensuring you have good contact base with hotels partners and service providers for best competitive rates. No of contact database. 8. Ensure the vehicles are inspected and have stickers if they are hired, the drivers are briefed and a welcome pack for clients is ready before start of the journey. And being on standby to provide solutions in case of a problem during safari by providing contacts. % efficiency of the trip. 9. Ensure tour quotations are competitive and do follow ups. And they are clearly marked to avoid confusion/disputes with the clients. No of wrong quotations done in a month. 10. Ensure client's special request especially on accommodation & room specification, driver guide language, meals and others are prearranged. % efficiency of communication and preparedness of the clients. 11. Give travel informational to customers (Visa and Health requirements. % wrong advise and briefing given to customers. 12. Ensure you brief the clients before the trip by providing estimated distance from different points, giving hotel website links and trip advisors. No of wrong information/ clients complains in a month. 13. Coordinating with travel consultants to arrange flying and ground packages. % efficiency on coordination. 14. Ensure you open tour files for upcoming tours and especially the group. % of your recording/documentation. 15. You may be required to accompany travel groups if need be. 16. Handle all complaints in a professional manner and timely and inform the manager on the issue. % efficiency of how the complains had been handled. Requirements 4 years' experience in a busy Tours and Travel agency environment. Tourism Management degree / Tours and Travel degree / Diploma in Tours / Business Studies or related degree. Excellent planning and organizational skills Self - motivated, Confident and outgoing personality Ability to multi-task and get things done to completion A Team player with good interpersonal and communication skills Excellent networking and prospecting skills

Introduction Our Client, a leading Tours & Travel Company seeks to recruit an Accountant Receivable. He/she will ensure that the credit terms are adhered to and followed up with the Clients. Specification 1. Maintain updated credit control ledger of debtors account to manage clients allocated to. - No. of ledgers opened 2. Ensure outstanding debts are paid on time through regular follow-ups, all debts to be collected 80% every month. No debt above 60 days without written documents on follows up. - Number of accounts that remain unpaid beyond the agreed period 3. Ensure all new accounts opened have relevant information and approval formats are clear - Accuracy of information on newly opened accounts 4. Ensure invoices and statements are delivered on time as per client's specification - Efficiency of delivering invoices and statements 5. Ensure information captured is signed for income of prove are correct before forwarded to clients - Accuracy of captured information 6. Reconcile all accounts and ensure all payments and credit notes are captured in their respective ledger and allocated to the right invoices. -Accuracy of reconciliations done 7. Arrange for meetings with the client whenever an account passes the agreed credit period of 60 days. - Number of meetings held for accounts exceeding the agreed credit limit 8. Ensure all complaints from clients are resolved and saved in a complaints folder and escalated to the head of department/MD. -Number of complaints received and action taken 9. Ensure all communications to clients are properly filled in case of legal issues - Consistency of filling clients communication 10. Ensure outstanding debts are paid on time through regular follow-ups, all debts to be collected 80% every month. No debt above 60 days without written documents on follows up. - Number of accounts remain unpaid beyond the agreed period 11. Ensure all new accounts opened have relevant information and approval formats are clear - Accuracy of information on newly opened accounts 12. Ensure invoices and statements are delivered on time as per client's specification - Efficiency of delivering invoices and statements Requirements University Degree B.com (Finance/Accounting) CPA-K highly desirable At least 4 years' experience in a similar position Personal Credibility, Honest, Trustworthy & High Integrity Strong personality, excellent oral and written communication skills. Analytical and problem solving skills Effective verbal and listening skills Very effective organizational skills Strong business ethics Result-Oriented Attention to Detail •Strategic focus

Introduction The job holder is responsible for safely coordinating arrival and departure of below wing activities of the aircraft, by leading and briefing loading teams on the handling requirements and ground support activities and ensure alignment with the SLA's, standard operating procedures and highlight any potential handling constraints.. Specification RESPONSIBILITIES: 1.Monitor the readiness of various ground services providers to ensure that all resources are available and that the equipment restricted area (ERA) is clear to receive inbound aircraft and deliver a safe on-time performance 2.Ensure that safety briefings are conducted regularly and that staff have the knowledge and confidence to work safely by providing support, direction and being a role model for the desired safety behaviors 3.Lead team of staff on the day of operations, undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently 4.Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment 5.Implement day-to-day operations assigned and ensures compliance with the established standards and procedures 6.Undertake aircraft damage check in a timely manner to ensure that within 15 minutes of the actual time of arrival (ATA) the airline representatives, flight officer and safety are informed 7.Collect the required information (Loading Distribution Message (LDM), CPM (Counter Pallet Message), Baggage irregularity tags and Personal Digital Assistant (PDA)) to communicate the information to relevant stakeholders 8.Communicate the ATA of the aircraft to the Flight Officer confirming the aircraft type and the registration. Escalate any Ground Services Equipment (GSE) serviceability concerns to the Flight Officer on the shift 9.Validate with key stakeholders the aircraft registration/ flight details (tallying of aircraft registration with loading instruction reporting form (LIRF)) 10.Monitor the loading process to ensure that the assigned dead load is loaded and reconciled as per the LIRF 11.Review and checks the boarding status and ensures reconciliation with the Customer Services Team Leader (CSTL) on the final figures and as per the Flight Manifest Summary Report (FMSR) for the bin cards and unit numbers 12.Review the GX print received from the CSTL in case of off-loading and communicates with BHC for the location and details of the cargo to ensure offload of the cargo Requirements Education, Professional Qualifications & Work experience Bachelor's degree in a business-related field from a recognized University. At least 5 - 8 years' experience in a similar position or equivalent. Specialized training in Aviation e.g. Weight and Balance, Dangerous Goods Training, Safety & Security Training and Cargo skills etc. Customer service experience in the airline industry. Experience in delivering service in a demanding consumer perishable environment. Skills & Competencies Excellent Planning & Organizing/Work Management Skills. Excellent communication and interpersonal skills. Excellent Teamwork/Collaboration ability. Self-motivated with good Leadership skills. Proactive/result orientated