Marie Stopes Sierra Leone
Freetown, Western - Urban, Sierra Leone
Introduction Marie Stopes International (MSI) is a global social business providing personalised, high quality, affordable contraception and Post abortion services to women and girls. MSI has over 13,000 team members working in 38 countries to deliver our mission: children by choice, not chance. Marie Stopes Sierra Leone (MSSL) is a founding member of the MSI Partnership, operating in Sierra Leone for 30 years and becoming the largest non-governmental provider of family planning (FP) and sexual & reproductive health (SRH) services in the country. MSSL delivers services in every district of Sierra Leone through its outreach, centres/clinics and social marketing channels. The Centre Channel Lead is a key strategic role dedicated to the management and development of the channel. As a member of the Middle Management Team (MMT) the Centre Channel Lead is responsible for driving the MSSL centre channel towards programme sustainability, increasing uptake of MSSL's services and products. Working collaboratively with the Operations Director, the Centre Channel Lead will provide overall leadership, guidance, technical support and capacity building to the entire centre channel (currently 9 clinics) to ensure effective implementation, continuous improvement and sustainability of the channel. The Centre Channel Lead builds motivated and productive teams capable of implementing MSI's strategy Scaling Up Excellence. MSSL is a social business and the Centre Channel Lead is responsible for ensuring that the clinic business is financially sustainable and fit for the future. The Centre Channel Lead will play a strategic, forward-looking role in establishing MSSL's future programme direction, with particular focus on driving the channel towards sustainability. Specification OPERATIONAL LEADERSHIP Work with the Operations Director, SMT and MMT to drive the commercial performance of the centre channel against agreed business plans, instilling a culture of continuous improvement to deliver efficiencies and surplus creation. Drive and monitor improvements in performance against key indicators (e.g. PAC, CYPs, service income, PAFP, surplus generation, % youth accessing services, % of long acting methods). Regularly track Centre performance, making the necessary adjustments to ensure that progress against targets of the Centres is achieved. Collaborate with the Admin Team to ensure that an effective system for the supply of commodities and work with MDT to vet product quality + pricing. Ensure effective systems for the timely and accurate management and reporting of information through efficient collection, analysis and reporting of data from the Centre teams. Manage financial and stock control systems for the prevention and detection of fraud Support the identification and roll out of Success Models (and other strategic or operational programmes and initiatives) by ensuring that proper measurement of interventions and outcomes is observed. Analyse quarterly performance data using management reporting packs (MRPs) and other programme data, and feed into the quarterly review process. Work closely with the Quality Assurance team to ensure that centre services comply with minimum healthcare standards, Global Goods, policies and donor requirements and take immediate action on any areas identified for improvement. Ensure, with support from Finance team, clear processes and mechanisms for financial reporting. CLINICAL QUALITY, EXCELLENCE AND CLIENT CARE. Ensure that the client remains at the centre of everything we do and that clients are always properly counselled on their rights, treatment methods and choices, with appropriate referral whenever suitable and necessary. Work with MDT to ensure that all Centre clinical personnel meet expectations for provider competency as laid out in MSI clinical competency frameworks Working closely with the Medical Development Team, the Centres Channel Lead should ensure that all of their service providers are trained in and implement the new client-centred approach to counselling, and the related FP flip-chart. Work with MDT to ensure that all Centre clinical personnel have access to continuous supportive supervision for the purposes of professional development and competency assessment Work with the quality assurance team to ensure that set clinical standards/protocols are understood, disseminated and upheld by the centre teams, ensure regular and effective supervision to check adherence to set protocols. Regularly review QTA results, exit interviews and other client data to ensure 'evidence into action' in all centres. Ensure that all audit recommendations are strictly enforced and evidence is provided to support changes in process and procedure. Ensure that centre teams maintain an effective referral system for the treatment of clinical complications. MARKETING STRATEGY AND DEVELOPMENT Coordinate the annual business planning process for all centres; including budgets and the setting of objectives, goals, strategies and measures. Use a Health Financing Assessment and a market assessment to understand the key features of your marketplace including where clients access healthcare services, your competitors, the regulatory and policy environment, and how healthcare services are paid for Work with integrated marketing team to ensure that all Centre Branding is according to MSI Branding Guidelines Work with integrated marketing team to ensure that all demand generation activities based on evidence and include a framework for measuring impact. Actively contribute to development of donor funded proposals that may have impact on centres. Develop plans for new business and lead on proposal writing in collaboration with the SMT, MMT and MSI regional support team. Work closely with the Corporate Business Manager to expand MSSL Corporate business and manage relations Identify opportunities for partnerships that will ensure expansion of MSSL services provided from clinics. Contribute to MSI global debate regarding clinics as a channel by documenting and actively sharing lessons learnt. Develop and maintain productive relationships with potential donors and other stakeholders working in the area of FP and SRH, especially those with particular interest in social business. Management of Waivers within the MSSL service guidelines ensuring that we never turn a woman away if she cannot afford to pay our listed price for SA / PAC and LAPM services. INTEGRITY AND COMPLIANCE Working with the RM&E team, gather evidence regarding centre related activities, adjusting activities as required, achieving strategic and operational objectives. Ensure that the published data validation process is fully implemented across each centre, and that each role-holder meets each of the minimum standards set for them. Ensure that channel-specific elements of the Fraud and Bribery Controls Checklist are updated on an annual basis, and to ensure that all required controls are active. Ensure that MSSL centres channel strategies, and day-to-day operations, align with all donor rules, regulations, and expectations. Leadership and capacity building •Provide leadership and guidance to all Line reports to enhance their individual and team productivity with overall accountability for the performance of the entire channel team. •Ensure that the structure of the centre channel team is fit for purpose and that all roles and responsibilities are relevant to the needs and demands of MSSL and that OGSM priorities are clearly communicated to all team members. •Role model MSI's core values and demonstrate MSI leadership behaviours at all times. •Ensures that all line report performance is adequately managed with development plans in place for growth, talent management and succession planning. •Build a team of motivated, innovative, and productive team members. •Motivate, coach, train and continuously set and review KPIs for line Reports and the Centre Network as a whole. •In collaboration with the Human Resources Manager, participate in the recruitment, performance monitoring, team motivation, and support of personal development of Centre team members. Requirements •University Degree (a business relating Degree is an added advantage). •Clinical Certification is essential •Knowledge in business management/development and Clinical Service delivery required •Knowledge of international development, clinical health, family planning, private sector (desirable). •Experience in a management position, preferably in the health systems management, hospital management, family planning, community development (essential). •Leadership and management experience in an international organization managing an operational team (desirable). •Experience managing multi-tiered management structures (desirable). •Proven experience of driving impact, quality and sustainability in international programmes and improving operational standard (essential). •Fluency or strong command of spoken and written business English (essential) with a good comprehension of Krio (desirable).